QUIZ 1

Câu 1: What does CRM system use for?

a.manages an organization's partners
b.manages an organization's customers
c.manages an organization's enviroment
d.manages an organization's suppliers
Câu 2: What is true about Web 3.0?
a.All of them describe Web 2.0
b.Social media Web sites such as Twitter, Facebook and WordPress
c.Graphical user interfaces let people use the Internet to quickly link to websites all over the world
d.Also known as the Semantic Web, where users can ask questions on a browser and get intelligent
information
Câu 3: Which of followings is NOT a challenge in applying Information System?
a.People resist to change.
b.System inability to fulfill the expectations of users.
c.Lack of resources to participate in user training.
d.New technologies are invested to fulfill business needs
Câu 4: which of the following jobs can be an administrative support function for a company ?
a.Computer Operator
b.All of them
c.Database Administrator
d.Help Desk Administrator
Câu 5: what are some emerging roles in IT
a.social media specialist
b.Clould computing specialist
c.All of them
d.data/BI analyst
Câu 6: Who invented the WorldWideWeb?
a.Tim Berners-Lee
b.Vinton Cerf
 c.Nicholas Carr
d.Al Gore
Câu 7: What roles do people play in IS?
a.People run/operate IS
b.People build/maintain IS
c.People use US
d.All of them
Câu 8: An Information System (IS) is
a.the system of people, data and activities that process the data and information in an organization.
b.All of them
c.a set of things working together as parts of a mechanism or an interconnecting network.
d.a set of integrated devices that input, output, process, and store data and information.
Câu 9: What items below are typical Web 2.0 activities?
a.Database Programming
b.Online Advertising
c.Blogging, Social Networking, Interactive Comments
d.Word processing, PowerPoint, Spreadsheets
Câu 10 : this person aligns the plans and operations of IS with the strategic goals of the
organization
a.Project Manager
b.CIO
c.Functional Manager
d.ERP Manager

QUIZ 2
Câu 11: CFD stands for:
a.Cross Function Diagram
b.Chief Functional Director
c.Chief Function Director
d.Cross Functional Diagram
Câu 12: Natural languages (e.g., English, Vietnamese,..) are capable to explain complex business
processes.
a.FALSE
b.TRUE
Câu 13: What is true about Business Process?
a.automation through technology helps to make business processes more efficient and effective
b.all of them
c.a business process, is a process that is focused on achieving a goal for a business
d.processes are something that business go through everyday in order to accomplish their mission
Câu 14: Which are business process diagramming tools?
a.all of them
b.BPMN
c.DFD
d.CFD
Câu 15: What is the simplest way to document a process?
a.interview stakeholders about the business objectives
b.make a simple list of each step in the process
c.follow people around as they do their jobs
d.analyze forms used in the process
Câu 16: What are CFD used for?
a.all of them
b.Identify problems within process
c.Identify accountabilities
d.Clarify responsibilities
Câu 17: Companies should redesign their existing processes and develop new processes that take
advantage of the new technologies and concepts.
a.FALSE
b.TRUE
Câu 18: Which represents the flow of data in the system?
a.all of them
b.DFD
 c.BPMN
d.CFD
Câu 19: DFD stands for:
a.all of them
b.Data Flow Diagram
c.Database Flow Diagram
d.Database Functional Diagram
Câu 20: Three alternatives to business process manage are:
a.automation, BPR, people
b.automation, streamlining, BPR
c.automation, people, technology
d.streamlining, people, technology

QUIZ 3

Câu 21: Which of the following is not an Operating System?

a.Google
b.iOS
c.Android
d.Windows
Câu 22: Which type of application software help users to accomplish their job?
a.Productivity software
b.Programming software
c.Utility software
d.Working software
Câu 23: What are the advantages of Solid-State Drives over hard disks ?
a.All of the above
b.SSD is slower but more reliable
c.They use flash memory which is much faster than a traditional dish drive
d.SSD is more expensiv
Câu 24: How many types of software metioned in the lecture?
a.2
b.4
c.5
d.3
Câu 25: Which of the followings is not a characteristic of Open-source software?
a.Company that developed the software provides technical support
b.Software is available for free
c.Community can fix bugs and add feature
d.Source code can be reviewed
Câu 26: The CPU can also be thought of as the of the computer?
a.Brains
b.All of the above
c.User Interface
d.Input Device
Câu 27: Enterprise Application Software helps businesses to:
a.Performs business functions.
b.All of them
c.Apply the best business practices for an enterprise
d.Create a common database for the organization.
Câu 28: What does CRM system use for?
a.Manages an organization’s environment
b.Manages an organization’s partners
c.Manages an organization’s suppliers
d.Manages an organization’s customers
Câu 29: What are the functions of the Operating System?
a.Provide a platform for developments to write software
b.all of the above
c.Manage the hardware resources of the computer
d.Provide the user-interface components
Câu 30: What is the different between input devices and output devices?
a.There is no difference
b.An output device is used to send data out of the system. An input device is used to bring data
into the system
c.Output devices allow the computer to interact with the outside world. But input devices doesn't.
d.One is software, the other is hardware.

QUIZ 4
Câu 31: What is a LAN?
a.A network that connects a group of consumers to ecommerce networks
b.A network that connects a group or organization in a small geographic region
c.A network that connects a group or organization in a wide geographic
d.A network that connects a firms consumers to their supply chain
Câu 32: What does the term packet mean?
a.The fundamental unit of data transmitted over the Internet
b.The protocol for connecting bridges and routers
c.Primary Access Computer KbitE Test
d.An IP address
Câu 33: What is NOT true about Extranet?
a.Better collaborate with other companies
b.A computer network for sharing information.
c.None of them
d.Prevent the access of outsiders
Câu 34: What is Cloud Computing replacing?
a.All of the mentioned
b.Expensive personal computer hardware.
c.Expensive software upgrades
d.Corporate data centers
câu 35: What is the true about Cloud Computing?
a.All of the
b.The infrustructure for running a company's assets can be rented as needed
 c.Information may be stored on a remote server
d.Programs for running a company may be hosted on a remote server
Câu 36:Which of the followings is a Cloud-based applications?
a.Google Docs
b.None of them
c.Windows 10
d.Microsoft Office 2016
Câu 37 : What does "SaaS" stand for?
a.Software as a service
b.Structure as a service
c.none of them
d.System as a service
Câu 38: What is the limitation of IPv4?
a.It's not an unique adress.
b.The lack of address space
c.All of the
d.The IPv4 address is not accurate anymore.
Câu 39: What is a domain name?
a.How packets are switched on the Web
b.A human-friendly name that corresponds to an IP address
c.An IP address
d.An Internet protocol
Câu 40: When using Cloud computing services, your information is stored on someone else’s
computer. What are you most concerned about?
a.Security
b.Nothing to worry abou
c.Expensive fe
d.Accessability
 QUIZ5
Câu 41: Documents which are stored in personal computer should not be backed up periodically
a.TRUE
b.FALSE
Câu 42: Just like a company, you can do things to ensure your recovery from a major problem (like
your laptop crashing). What are some things you can do?
a.perform regular backups of your data
b.store your in a safe place. If your house burns down or your computer is stolen, storing your
backup somewhere else can be beneficial
c.all of them
d.test your backup to make sure that it works
Câu 43: Which run on the operating system and intercepts packets as they arrive to a computer?
a.Software firewalls
b.Hardware firewalls
c.Both of them
Câu 44: What does the term authentication mean?
a.Making sure that data is kept confidential, so only the owner of the data can see it
b.all of them
c.Making sure someone using the computer is who they say they are by use of passwords and
other technique
d.Making sure data is accurate
Câu 45: Which aspect of Information Security Triad shows that Information can be accessed and
modified by authorized individuals in an appropriate timeframe?
a.Accessibility
b.Integrity
c.Confidentiality
d.Availability
Câu 46: Which of the following is NOT a way to help with password protection?
a.use the same password for multiple web sites and computer systems
b.change your password regularly
c.train people on how to create a good passwor
 d.use a complex password
Câu 47: Which aspect of Information Security Triad shows that data has not been altered in an
unauthorized manner?
a.Availability
b.Confidentiality
c.Integrity
d.Accessibility
Câu 48: What is role-based access control?
a.it is used to give users with specific characteristics (roles) different levels of access to
information
b.it requires at least two forms of authentication
c.it is an Access Control List (ACL) that defines everyone's acces
d.it is used to encrypt user passwords
Câu 49: Security policies must be issued by Senior Management
a.TRUE
b.FALSE
Câu 50: Which of the following is not part of the information security triad?
a.Integrity
b.Confidentialit
c.Accessibility
d.Availability

QUIZ 6
Câu 51: Data is developed when information has been aggregated and analyzed to make decisions
a.FALSE
b.TRUE
Câu 52: Facts and statistics collected for reference or analysis are defined as:
a.Knowledge
b.Wisdom
c.Information
d.Data
Câu 53: Which is a language that helps extract information from the database for analysis
purposes?
a.data mining
b.Python
c.C#
d.SQL
Câu 54: Which does define the unique character of each record in database?
a.Data value
b.all of them
c.Data type
d.Primary Key
Câu 55: Contains a subset of data warehouse information
a.database
b.data mart
c.data mining
d.structured data
Câu 56: Which is an application allowing data to be entered, modified, deleted?
a.DBMS
b.SQL
c.all of them
d.Data storage
Câu 57: The goal of many IS is to transform data into… In order to generate… that can be used for
decision making
a.knowledge, questions
b.reports, graphs
c.digital, information
d.information, knowledge
Câu 58: Which of the following is NOT a data type?
a.Number
b.Date
c.Name
 d.Text
Câu 59: What does DBMS stand for?
a.Data Management System
b.None of them
c.Database Management System
d.Dynamic Management Software
Câu 60: Which does allow the data to be copied and stored for analysis?
a.Database
b.Warehouse
c.Data storage
d.Data warehouse

QUIZ 7
Câu 61: Ecommerce is use of the Internet and web to transact business
a.FALSE
b.TRUE
Câu 62: Which is feature of digital goods?
a.all of them
b.Pricing highly variable
c.Costs of delivery over the Internet very lo
d.Can be delivered over a digital network
Câu 63: Which is type of eCommerce "thegioididong.com" defined?
a.B2C
b.B2B
c.all of them
d.C2C
Câu 64: Which is NOT benefit CRM system brings to business?
a.Consolidate and analyze data of employees
b.Integrate customer data from all over the organization
c.Provide single enterprise view of customers
d.Analyze customer's needs
Câu 65: The technology reaches across national boundaries, around Earth is definition of which
feature of eCommerce?
a.Ubiquity
b.Global reach
c.Universal standards
d.Richness
Câu 66: One of benefits of disintermediation to consumer is reducing cost
a.TRUE
b.FALSE
Câu 67: Key feature of eCommerce "Ubiquity" is defined as:
a.Internet/Web technology available everywhere: work, home, and so on, anytime
b.The technology works through interaction with the user
c.all of them
d.Supports multi types of message such as video, audio, and text
Câu 68: Good customer relationships can determine success or failure for the business.
a.TRUE
b.FALSE
Câu 69: Which is not digital good?
a.Video
b.Music tracks
c.eBooks
d.Tables and Chairs
câu 70: Which is key feature of CRM defined as finding new customers?
a.Retain
b.Acquire
c.all of them
d.Enhance
Câu 71: Which of the followings can be digital goods?
a.all of them
b.Photos
 c.Films
d.Software
Câu 72: Which feature of eCommerce affect to personalized messages sent to individuals or specific
groups?
a.Global reach
b.Richness
c.Personalization
d.Social technology
Câu 73: Which is key feature of CRM defined as building customer loyalty?
a.Retain
b.Acquire
c.Enhance
Câu 74: With CRM software, company can analyze and identify trends and customer’s needs.
a.TRUE
b.FALSE
câu 75: A strategy used to collect information about the customer’s needs in order to develop
stronger relationships is:
a.None of them
b.CRM
c.ERP System
d.CRM System

QUIZ 8
Câu 76: Which is an issue of ERP implementation?
a.ERP software is very complex and the business process also changes quickly
b.all of them
c.Most companies underestimate the complexity of ERP implementation
d.After ERP implementation, it is possible that a company may have to replace many people
Câu 77: The main factor required for ERP implementation is collaboration skills
a.TRUE
b.FALSE
Câu 78: Companies need information to support management to make the right business decisions
a.FALSE
b.TRUE
Câu 79: Which is system of integrated software modules and a centralized database?
a.all of them
b.CRM
c.Ecommerce
d.ERP
Câu 80: Which is a Business Intelligence tool(s)?
a.all of them
b.OLAP
c.Dashboards
d.Reporting
Cau 81: Which is an INCORRECT statement?
a.In ERP system, data is collected from many divisions of firm
b.ERP system contributes to build fluent information pipepline in organization
c.ERP system enables sharing data through business processes
d.ERP is a system of separated modules
Câu 82: We must ensure data accuracy in BI implementation.
a.TRUE
b.FALSE
Câu 83: ERP system enhances operational efficiency
a.TRUE
b.FALSE
Câu 84: ERP implementation requires a strong and experienced team.
a.FALSE
b.TRUE
Câu 85: Which is a software application used to analyze an organization’s data to improve decision
making?
a.BI software
 b.CRM system
c.eCommerce website
d.None of them
Câu 86: ERP system does not support firm-wide information for decision making
a.TRUE
b.FALSE