TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2019

Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
 Prayer
 Recap of Activities Pre-test Package April 29 , For training
 Unfreezing All Trainees Student's Handbook FBS Area 2019 8:00 proper in the
Activities Laptop & projector a.m.-5:00 assigned
 Feedback of p.m. competency
Training
 Motivation
Prepare the
Dining -Module in Food and Completed all
Room/Restaurant Beverage the
Area for Service Services NC II UC 1 tasks/Proceed
to Module
 Answer inquiries  Checklist April ___ 2/UC 2
Practical work 2019 8:00
promptly
 Chairs area a.m.-5:00
 Record
reservation p.m. Tasks/Activities
 Clean table ware  Menu folders under UC 1 are
and dining room currently on-
equipment  Circulation area going
 Refill condiments
and sauce  Tables
bottles Tasks/Activities
 Perform table .  Dinnerware under UC 1 are
set-up according currently on-
 Glassware going
to standards
 Tasks/Activities
under UC 1 are
currently on-
going

Tasks/Activities
under UC 1 are
 Perform table  Service ware currently on-
napkin folding going
 Perform floral  Cutleries
arrangement
 Perform table  Table cloth/linens Completed all
sirting and Skirt Condiments the
buffet table Practical work April ___ tasks/Proceed
 Adjust light  Water station to Module
area 2019 8:00
according to time a.m.-5:00 2/UC 2
of the day p.m.
 Arrange tables,

TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2019
 Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
Welcome Guests -Module in Food and Completed all
and Take Food Beverage Services NC II the
and Beverage UC 2 tasks/Proceed
Orders to Module
 Checklist 2/UC 3
 Acknowledge
guests  Circulation area
 Greet guests 2019 8:00
Tasks/Activities
 Check details of Practical work a.m.-5:00
 Table under UC 2 are
reservations area p.m.
currently on-
 Escort and seat  Chairs going
guest
 Utilize tables  Menu folders
 Open cloth Tasks/Activities
napkins to the  Dinnerware under UC 2 are
guests currently on-
 Present menu to  Service ware going
the guest
 Take orders  Glassware
 Note special
requests  Cutleries
 Repeat orders Tasks/Activities
back to the  Table cloth/linens under UC 2 are
guest currently on-
 Adjust table  Order pads going
wares
 Tasks/Activities
under UC 2 are
currently on-
going

 Place orders  Bill folder/change

 Check quality of trays Completed all
food , 2019 the
 Check table 8:00 a.m.- tasks/Proceed
ware Practical work 5:00 p.m.
area to Module
 Observe work 2/UC 3
technology

TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2018
 Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
Promote Food
and Beverage -Module in Food and Completed all
Products Beverage the
Services NC II UC 3 tasks/Proceed
 Master the to Module
names and  Checklist 2/UC 4
pronunciations
of dishes  Table
, 2019
 Memorize Tasks/Activities
Practical work 8:00 a.m.-
ingredients of  Chairs under UC 3 are
area 5:00 p.m.
dishes currently on-
 Master common  Circulation area going
food allergens
 Provide  Menu folders
information Tasks/Activities
 Dinnerware under UC 3 are
about the food
items currently on-
 Glassware going
 Offer items on
special promos  Service ware
 Suggest specific
menu Tasks/Activities
 Cutleries under UC 3 are
 Recommend
food and currently on-
 Table cloth/linens going
beverage
pairings  Order pads
 Suggest highly
Tasks/Activities
profitable items  Bill folder/change , 2019
under UC 3 are
 Mention food trays 8:00 a.m.-
Practical work currently on-
portion and size 5:00 p.m.
area going
 Recommend  Food and beverage
new items pairing
 Completed all
the
tasks/Proceed
to Module
 List of food allergens 2/UC 4

TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2018
 Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
 Provide Food
and Beverage -Module in Food and Completed all
Services to Beverage the
Guests Services NC II UC 4 tasks/Proceed
 Pick up food to Module
orders and  Table 2/UC 5
Check food
orders  Checklist
, 2019
 Offer additional Tasks/Activities
Practical work 8:00 a.m.-
food and  Chairs under UC 4 are
area 5:00 p.m.
beverage then  Circulation area currently on-
Conduct “3- going
 Menu folders
minute check’
 Prepare
 Dinnerware Tasks/Activities
serviceware and
Set-up tables under UC 4 are
 Service ware currently on-
and chairs
 Pick up going
 Glassware
beverage orders
and Check  Table cloth/linens Tasks/Activities
beverage orders
under UC 4 are
 Prepare bills  Cutleries currently on-
and Verify
going
amount due  Order pads
 Remove soiled
dishesand  Bill folder/change Tasks/Activities
Handle food trays , 2019
under UC 4 are
scraps 8:00 a.m.-
Practical work currently on-
 Apply  Food and beverage 5:00 p.m.
area going
appropriate pairing
procedures and
Determine level  List of food allergens
Completed all
of intoxication the
 Perform  Wine Bottle
tasks/Proceed
 to Module
2/UC 5
welcoming the
guest, taking/  Napkin/serviette

TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2018

Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
 -Module in Food and Completed all
Provide Room Beverage the
Service Services NC II UC 5 tasks/Proceed
to Module
 Answer  Checklist 2/UC 6
telephone
call,Check  Bedroom area , 2019
guests’ name Practical work 8:00 a.m.-
and Clarify  Menu folders area 5:00 p.m.
details of orders
 Prepare room  Trolley
service Tasks/Activities
equipment and  Dinnerware under UC 5 are
supplies, currently on-
*Set-up trays  Glassware going
and trolleys
then Check  Napkin
orders
 Verify guests’  Service ware Tasks/Activities
name, Greet under UC 5 are
guest politely  Cutleries currently on-
and Deliver food going
 Order pads
orders
 Check guests’
 Service tray Tasks/Activities
account and
Acknowledge under UC 5 are
 Telephone currently on-
cash payments
 Check , 2019 going
 Plate covers
floors,Clear 8:00 a.m.-
dirty trays and 5:00 p.m.
Clean trays and
trolleys
 Completed all
the
Practical work tasks/Proceed
 Bill folder/change area to Module
trays
2/UC 6

TRAINING ACTIVITY MATRIX

FOOD AND BEVERAGE NC II

TY 2018
 Venue
Training Activity Trainee Facilities/Tools and (Work Date & Remarks
Equipment station/Area) Time
 -Module in Food and
Beverage Completed all
Services NC II UC 6 the
Receive and
tasks/Proceed
Handle Guest
 Checklist to Institutional
Concerns
Assessment
, 2019
 Note guest  Circulation area Practical work 8:00 a.m.-
complaint and area 5:00 p.m.
 Ball pen
Paraphrase
guest complaint
 Counter
 Offer sincere Tasks/Activities
apology, Show  Paper under UC 6 are
empathy to the currently on-
guest and going
Avoid excuses
 Take
appropriate Tasks/Activities
action, Follow- under UC 6 are
up problem to currently on-
check and going
Elevate difficult
situations
 Documents
complaint Tasks/Activities
 Recognize under UC 6 are
persons currently on-
concerns going
June ____
 Log feedback
2019 8:00
received from Practical work a.m.-5:00
guests area Tasks/Activities
p.m.
under UC 6 are
currently on-
 going

Completed all
the
tasks/Proceed
to Institutional
Assessment