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Checklist RF SUPPORT

call

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Pradeep Joshi
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31 views2 pages

Checklist RF SUPPORT

call

Uploaded by

Pradeep Joshi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SUBIS/CL/ccc/RF

CMTS (Cable Modem Termination System) :

Recently we have 18 CMTS. We are using 4 types of CMTS which is listed below :
1 Arris CMTS ( Baluwatar, Gongabu and Balaju CMTS)
2 Cisco CMTS(10K) ( Maharajgunj , Chabahil and Soaltee CMTS )
3 CASA CMTS ( Thamel and Anamnagar CMTS )
4 G1 CMTS ( Rest of CMTS)

RF Parameters for cable modem:


Power : ±3
TX (Reverse Power): Above 40
SNR(Signal Noise to Ratio) : Above 20
RX(Forward Power) : ± 15

To know latency of CM

CISCO CMTS
--------------------------------
Ping <cm ip> repeat 100

ARRIS CMTS
--------------------------------
ping <cm ip> repeat-count 100

CASA CMTS
------------------------------------
ping repeat 100 <cm ip>

To know node status

CISCO CMTS
--------------------------------
G1
show cable modem cable <downstream interface> (i.e. 3/0) upstream <upstream interface> summary
10k
show cable modem cable <downstream interface> (i.e. 5/0/0) upstream <upstream interface>
summary

ARRIS CMTS
--------------------------------
show cable modem summary | include <name of node>

CASA CMTS
show cable modem summary | in <upstream interface>(i.e. 3/6)
ping repeat 100 <cm ip
Area’s Down :

1. When the Area’s are down which is catered from which CMTS
2. Inform to area head technician.
3. Inform to RF operation(concern technician) if the problem is not solved within 2Hr
4. Inform to RF Opearation Head if the problem is not solved within 6Hr
5. Inform to VP if the problem is not solved within a day.

Complains/ Connections (CATV/Clear TV/Internet)


1. We received the complains via Subisu Support System and Skype.
2. We received the connectins Via Billing (CRM)/Skype.
3. We should conform about the complains types like a cable Blink, Packet Loss, Loaction shift,
Wire breakage etc.
4. We should registered the complains and connections in RF Support Protal.
5. Registered complains and connection should be forwarded to concern technicians

Follow Up:

1. We should monitor the registered complains and connection


2. Informed to area head If the problem is not solved within 2hr.
3. Informed to RF operation(concern area technician) If the problem is not solved within 6Hr.
4. Informed to RF Operation head if the problem is not solved within a day.
5. If the problem is solved we have to close the complains from our software.
6. If the connection is done we have to step forward for further process to SI team(Sales &
Implement).
7. The connection is rejected from client and office side(call us later, rejected the connection, Need
to open new node, Need to pull wire etc) we should back to RF Marketing accordingly.
8. We should monitor the areas as well.
9. Inca is another easy software to find out the signal status of cable Modem.

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