PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each
sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B), (C), or (D) on your
answer sheet.

101. Ms. Brooker ___ offered to donate thirty of 106. To apply for the Web designer position, send
the office computers to a local elementary school. us an e-mail ____ the appropriate job vacancy
(A) generous code in the subject line.
(B) generously (A) with
(C) generosity (B) from
(D) more generous (C) where
(D) in
102. Employees should remember to log out of
_____ work e-mail accounts when leaving for the 107. A recent article on consumer trends claims
day. that ---- is increasing in all areas of the electronics
(A) that industry.
(B) who (A) spender
(C) their (B) spent
(D) its (C) spend
(D) spending
103. Mr. Biden asked his supervisor ---- the
deadline for this month's expense reports. 108. All Bousquet Garments products, including
(A) extend accessories, ---- by us using priority post.
(B) will extend (A) shipped
(C) had extended (B) being shipped
(D) to extend (C) are shipped
(D) shipping
104. ---- this afternoon's business seminar ends,
Mr. Kane will have his staff clean the conference 109. One of the requirements for the position is a
hall. willingness to go on ----- business trips overseas.
(A) Who (A) frequently
(B) When (B) frequent
(C) Why (C) frequency
(D) Which (D) frequents

105. In an ----- to boost annual revenue, Starlight 110. The MCA Art Convention gives artists a
Boutique will extend its weekend business hours. unique chance to ----- and discuss potential
(A) account collaborations.
(B) output (A) eradicate
(C) effort (B) connect
(D) amount (C) consist
(D) discharge
111. Please make sure that you submit all of the 116. Customers of Dillon's Furniture can view an
requested documents to our personnel ----- delivery date on the checkout page when
department ---- May 31. placing an order online.
(A) toward (A) estimated
(B) over (B) estimating
(C) at (C) estimation
(D) by (D) estimate

112. The board of directors announced that it will 117. Krush Juice & Smoothies is downsizing its
----- find a replacement for the outgoing CEO. operations and will be ----- several of its current
(A) usually menu choices.
(B) extremely (A) reimbursing
(C) definitely (B) purchasing
(D) formerly (C) discontinuing
(D) determining
113. Mr. Johnson is ----- to apply for the
managerial position at MindTek, Inc., as he lacks 118. Under the ----- of Professor James Morton,
experience in the field of robotics. Biosys Scotland's research team strives to
(A) hesitation develop cutting-edge health treatments.
(B) hesitant (A) directly
(C) hesitated (B) directed
(D) hesitantly (C) direction
(D) directs
114. Rondel Plumbing Company offers a -----
range of apprenticeship opportunities for 119. Part-time telephone operators will be hired to
enthusiastic individuals. help deal with the ----- number of customer calls
(A) lasting during the company's busiest retail season.
(B) several (A) overwhelmingly
(C) durable (B) overwhelming
(D) diverse (C) overwhelmed
(D) overwhelms
115. The director of tonight's play asks that
theatergoers ----- refrain from taking pictures 120. Aquatastic Water Park will be offering
during the performance. discounts on children's day passes ----- the month
(A) kinder of June.
(B) kindly (A) apart
(C) kindness (B) down
(D) kind (C) between
(D) during
121. The marketing director believes that the 126. The------. estimate for the landscaping work
Burton Hotel and willoughby Restaurant are at 525 Eglington Road was much lower than
..... suitable venues for the year-end banquet. the actual final cost for the project.
(A) equals (A) impartial
(B) equally (B) constant
(C) equaled (C) initial
(D) equality (D) limited

122. The registration form needs to be filled out 127. Employees at Tripoint Engineering are
...... black or blue ink and signed at the bottom. rewarded each year for perfect------- and
(A) on timekeeping.
(B) along (A) attendants
(C) between (B) attendance
(D) with (C) attended
(D) attends
123. Staff in the customer service department
have reported that computer software errors 128. Full details about the ------- of the production
are occurring with increasing---. manager position can be found on the
(A) regulated recruitment page on our Web site.
(B) regular (A) fees
(C) regularly (B) objects
(D) regularity (C) trends
(D) duties
124. Residents of Ferndale have------.concern
that the construction of the proposed 129. Before making any changes to company
shopping mall will cause an increase in noise policies, Ms. Kramer -----.- seeks the
pollution. approval of the company president.
(A) opposed (A) well
(B) queried (B) soon
(C) assigned (C) always
(D) expressed (D) before

125. As the head of the personnel department, Mr. 130. ------ manufacturing costs have not
Murphy is ----- for ensuring the happiness significantly decreased, Matrox Chemicals
and welfare of all company employees. has noted a sharp fall in its monthly
(A) likely expenditures.
(B) sincere (A) Although
(C) responsible (B) In addition
(D) conclusive (C) However
(D) Only
Part6
Questions 131-134 refer to the following instructions.
Thank you for purchasing the Mercroft 6-Shelf Bookcase. Please follow the instructions and
diagrams provided in this manual to construct the product. The shipping box 131 as an ideal work
surface for this process.

Save all packing materials until the bookshelf is complete to avoid accidentally discarding smaller
parts. Prior to 132 use the parts and hardware lists to identify and separate each of the pieces
included.

Do not fully tighten all bolts until all parts are in place. Failure to follow these instructions may 133.
the bolts to become misaligned. If using power tools while putting the product together, please take
caution. 134.

131.(A) had served 133.(A) result

(B) is serving (B) cause
(C) served (C) conclude
(D) will serve (D) prevent

132. (A) delivery 134.(A) They can damage the wood when used
(B) repair without care.
(C) assembly (B) They have been recommended by
(D) manufacture technicians.
(C) They are too large to be easily misplaced.
(D) They should be disposed of in the
appropriate bins.
Questions 135-138 refer to the following letter.

Mr. Louis Hawkes

Wilhelm Art Gallery
1006 Deerhurst Drive
Huntsville, ON P1H 1P5

Dear Mr. Hawkes,

Following our brief discussion last week, I wanted to offer you a more –135-- description of my work.
I feel that two recent pieces of mine would suit your upcoming "Local Arts a Nature" exhibition
perfectly. They are large, but --136-- of them are fairly easy to transport and install. One is a
landscape painting of nearby Gull Lake, and the other is a sculpture depicting a pair of local birds.
--137--.
Please consider my proposal. I would be very grateful for the –138-- a to show my work to art lovers
and local residents.

Best regards,
Lisa Yeoman

135. (A) details 137. (A) l estimate that the production process for
(B) detail them will take one year.
(C) to detail (B) The latter was created from a boulder 卵石
(D) detailed found beside the lake.
(C) His help has been invaluable in the making
136. (A) any of these pieces.
(B) some (D) Nevertheless, I mainly specialize in more
(C) both abstract styles of art.
(D) every
138.(A) explanation
(B) improvement
(C) disadvantage
(D) opportunity
Questions 139-142 refer to the following e-mail.

To: [email protected]
From: [email protected]
Date: October 25
Subject: Order #+6622

Dear Ms. Underhill,

We appreciate your choosing Rybeck's for your home furnishing needs. Unfortunately, when you
--139-- your order, our Web site was being updated.—140--. In particular, the cushions that you wish to
purchase are actually not currently in stock. –141--, we do have a similar set of cushions available.
They are the same design and price as the ones you ordered, but a slightly different shade.
I have attached a picture of these items. If you are happy with their –142--, they can be shipped to
you immediately.

I look forward to receiving your reply.

Sincerely,

Kevin Chalmers
Rybeck's Home Furnishings

139.(A) place 141.(A) Therefore

(B) placed (B) In addition
(C) will place (C) Occasionally
(D) are placing (D) However

140. (A) Such routine maintenance ensures your 142. (A) color
data security. (B) size
(B) Please check back in a few hours to (C) cost
register your account (D) material
(C) Because of this, some of the information
on it was incorrect.
(D) Fortunately, all of our offline stores are
operating normally.
Questions 143-146 refer to the following e-mall

To: <[email protected]>
From: <[email protected]>
Re: Additional section added

Dear all,

Because our introduction to Spanish for Professionals class at 10:.00 AM. on Saturday mornings has
grown so –143--, we have decided to add a second section of it to our schedule for the upcoming
semester. The new class –144-- on the same day and time, but across the hall in room 224.

--145--. If you later become unable to attend, please cancel your –146-- at least 12 hours in advance to
make room for other interested students.

Delia Wang
Extension Coordinator, State Central University

143.(A) popular 145. (A) Intermediate French has also been

(B) popularity cancelled.
(C) popularize (B) Please turn in late assignments by this date.
(D) popularly (C) Log in to the student portal to sign up.
(D) The cafeteria is a short walk away.
144.(A) will be meeting
(B) was meeting 146. (A) development
(C) has met (B) withdrawal
(D) met (C) appointment
(D) registration
Part7
Questions 147-148 refer to the following form.

Portsmouth Business Association (PBA)

Seminar Registration Form May Program)
Solihull Conference Center Rooms 210-212

Name: Amelie Giroud ______ Cash Enclosed

Occupation: Production Line Supervisor ______ Bill My Credit Card
Company: Bixby Manufacturing, Inc. __X___ Bill My Company
Seminar Name: Balancing Quantity & Quality *Individuals who are not currently
Seminar Number: 13 members of the Portsmouth Business
Seminar Location: Room 212 Association are required to pay an
PBA Member _____ Non-member __X__ additional f5 administration fee for the
processing of their registration documents.

147. What is indicated about the Portsmouth 148. What can be inferred about Ms. Giroud?
Business Association? (A) She has attended a PBA seminar in the past.
(A) It organizes seminars on an annual basis. (B) She has provided her credit card details.
(B) It is a subsidiary of Bixby Manufacturing. (C) She will be reimbursed by her company.
(C) It will hold talks in various rooms. (D) She will need to pay a processing fee.
D) It publishes a monthly newsletter.
Questions 149-450 refer to the following text- message chain.

Ekaterina Ferris 7:16 P.M.

Are you still at the office?

Robert Kern 7:16P.M.

Yeah. What's up?

Ekaterina Ferris 7:17 P.M.

I just realized that I forgot to bring the USB drive that
has my conference presentation on it. Could you open
the black drive in the top drawer of my desk and e-mail
me the file named "Developing Competence in New
Professors"?

Robert Kern 7:23P.M.

Done.

Ekaterina Ferris 7:23P.M.

I see it. Thanks!

Robert Kern 7:24P.M.

No problem. How's the hotel? Are you all settled in?

Ekaterina Ferris 7:25 P.M.

Yeah, It's great! It's right in the middle of downtown,
near the conference center. There's a reason it's
expensive! I'l have to thank Del for booking it.

149. What does Mr. Kern do to assist Ms. Ferris? 150. At 7:25 PM, what does Ms. Ferris most likely
(A) Proofread a report mean when she writes, "There's a reason it's
(B) Locate a registration form expensive"?
(C) E-mail a presentation (A) A room is unusually large.
(D) Confirm a reservation (B) A hotel is in a convenient location.
(C) It is a popular season to visit the area.
(D) Some amenities are of high quality.
Questions 151-152 refer to the following advertisement.

Especially For You

Is your company planning a large corporate banquet or retirement dinner? Perhaps you
will be hosting a small-scale gathering such as a shareholders meeting or product launch

Especially For You has more than a decade of experience in providing the finest foods
and beverages for such corporate events. We employ a serving team of twenty-five,
including our three highly experienced event managers. In addition to our delicious
offerings, we can also arrange and provide live entertainment, and decorations such as
attractive floral centerpieces.

Please visit www.especially4uco.com to view our full range of dishes and services and to
request a free price quote. Hospitality a Service Association (HSA) certification held in
the states of California, Nevada, Arizona, and Utah.

151. What kind of business is being advertised? 152. What is indicated about Especially For You?
(A) A furniture store (A) It operates in many countries.
(B) A recruitment agency (B) It charges a small fee for estimates.
(C) A catering company (C) It has recently enlarged its workforce.
(D) A public relations firm (D) It is certified in several states.
Questions 155-157 refer to the following article.

Newfield, GA---With cupcake bakeries unusual flavors in favor of classic, comforting

popping up on every corner, it can be difficult cupcakes that are perfect to celebrate a special
to decide where to purchase your favorite occasion---or just because. Evans opened his
sweets. The treats at CupCakeCake, however, bakery after serving as La Fontaine's pastry
stand out because of their simplicity. While chef for five years. However, he says, his love
other bakeries create dozens of flavors, of casual baking began in his parents kitchen.
CupCakeCake focuses on perfecting only a "They always let me mess around," he says.
handful: vanilla, chocolate, lemon, red velvet, This time, however, he has created something
and carrot. Their cupcakes are light, moist, and more than a mess.
fluffy, with frosting that is rich without being
overly sweet. CupCakeCake is located at 10471 Half Street
and operates Monday through Friday, 9:00
Proprietor and chef Stephen Evans takes pride a.m. to 8:00 p.m., and Saturday and Sunday,
in his creations. People like to say that 10:00 a.m. to 5p.m. Prices range from s1.75 to
cupcakes are just a short-term trend," he says, $3.00 per cupcake; purchase a dozen or more
but here at CupCakeCake we try to avoid to receive a 15% discount.

155. What is mentioned as different about 157. What should a CupCakeCake customer do to
CupCakeCake? receive a discount?
(A) Its recipes are publicly available. (A) Request the day's special
(B) It has no indoor seating. (B) Join a rewards program
(C) It sells only a few flavors of cupcake. (C) Mention the article
(D) Its cupcakes do not contain sugar. (D) Purchase twelve cupcakes

156. What does the article indicate about Stephen

Evans?
(A) He believes that cupcakes are a fad.
(B) He first started baking as an adult.
(C) He used to manage a cafe.
(D) He has years of experience with making
desserts.
Questions 158-160 refer to the following advertisement.

Bruntley Tire and Auto Service

Bruntley Tire and Auto Service has been serving the Linsfield area with dedication for
over a decade. We sell, service, and offer customization for tires for cars, trucks, RVS,
and trailers. -- [1]--. A variety of general auto services are also available, from engine
repair to the installation of climate control systems. We are a family-owned business that
is also a Certified Carlyle Auto Care Center (CCACC). --[2]-- Still not convinced we
are a great place to get your vehicle repaired or serviced? Visit us on the Web at
bruntleytas.com or in person between 8:00 AM. and 6:00 P.M. from Monday to Friday to
learn more.--[3]--.

Seasonal Special: Until November 30, customers can take advantage of amazing
discounts on tires from major brands like Boriso and Traxxest. Those who purchase
two or more tires from any brand will also receive a complimentary oil change.-- [4]--
And don't forget to ask about our senior citizen discount, available year round!

158. What is NOT indicated about Bruntley Tire 160. In which of the positions marked [1], [2], [3]
and Auto Service? and [4] does the following sentence best belong?
(A) It is owned by a family. "That's why our customers enjoy both
(B) It was founded more than 10 years ago. attentive service and top-notch technical skills."
(C) It is located in Linsfield. (A) [1]
(D) It is open on weekends. (B) [2]
(C) [3]
159. How can customers get a free service during (D) [4]
a promotion?
(A) By buying multiple tires
(B) By mentioning an advertisement
(C) By registering for a loyalty program
(D) By being over a certain age
Questions 161-163 refer to the following Web page.

wwwbengalheaven.co.uk
ABOUT MENU LOCATIONS SPECIALS
Since opening three years ago, Bengal Heaven has enjoyed much success in downtown
Birmingham. Our fantastic range of curries, including our famous Vindaloo, have been a
big hit with all of our diners. To celebrate being in business for three years, we will be
discounting several items throughout this month and another three items next month in
October!

THIS MONTH!
Option #1: Tikka Masala Regular Price: $12 Special Price: $10
Option 2: Jalfrezi Regular Price: $15 Special Price: $13
Option 3: Vindaloo Regular Price: $14 Special Price: $12

NEXT MONTH!
Option #4: Tandoori Regular Price: $16 Special Price: $14
Option #5: Korma Regular Price: $14 Special Price: $12
Option #6: Rogan Josh Regular Price: $12 Special Price: $10

Throughout September and October, we will also be offering a free dessert to anyone
who makes a reservation for a group of more than four people. Regardless of what you
order or how much you spend, each diner will get a dessert absolutely free.

161. Why is Bengal Heaven lowering its prices? 163. According to the Web page, how can
(A) It is introducing a new menu item. customers receive a complimentary item?
(B) It is opening a new restaurant. (A) By making a reservation for five people
(C) It is preparing to close a location. (B) By visiting the restaurant every month
(D) it is celebrating its founding. (C) By purchasing a specific item
(D) By spending a certain amount
162. What menu item will cost $12 in October?
(A) Option #1
(B) Option #3
(C) Option #5
(D) Option #6
Questions 164-167 refer to the following text-message chain.

1:16 P.M.
James: I'm really looking forward to the awards ceremony for Felicia tonight.
Do you know if everyone in our department is going to come?
1:17P.M.
Aicha: Well, some of us are. Jessica and Nikos had other plans that they couldn't change.
1:18 P.M.
James: That's too bad. I know it's hard to free up a Saturday night, but I think it's going to be quite an event.
1:19 P.M.
Kate: Me too. I've never been to the West bright Restaurant before. Actually, I was wondering what we should wear.
Would our normal office clothing be ok, or should it be something really formal?
1:20 P.M.
James: Neat office clothes will be alright. I actually asked Felicia that question a few days ago, and that's what she said.
1:21 P.M.
Kate: Oh, good. That will be easy.
1:23 P.M.
Aicha: This reminds me of something. There was a card going around the office yesterday for Felicia, to congratulate
her. We were hoping to give it to her tonight. Did you both sign it?
1:24 P.M.
Kate: I did
1:25 P.M.
James: No, I was at the printer's all day. I'll have to try to sign it tonight.

164. What will Felicia most likely do today? 166. What does Kate ask about an event?
(A) Celebrate her retirement (A) Where its venue is
(B) Take potential clients out for a meal (B) How to dress for it
(C) Open a new branch of a company (C) Who will be its host
(D) Receive an award (D) When it will likely end

165. At 1:17 P.M, what does Aicha most likely mean 167. What is suggested about James?
when she writes, "Well, some of us are"? (A) He is a new employee.
(A) The number of attendees from their group will be (B) He ate lunch with Kate.
limited. (C) He was not in the office yesterday.
(B) No one from another department will attend. (D) He works in a different department.
(C) She thinks James should change his plans.
(D) She wants James to send her some information.
Questions 168-171 refer to the following e-mail.

E-Mail message
To: [email protected]
From: [email protected]
Subject: SMS Information
Date: Monday, June 5, 2:29 P.M.

Dear Ms. Popova,

Thank you kindly for inquiring into Sunspear Industries's new Solar Module System (SMS). I
would like to apologize that we cannot provide you with the information you requested; we are
currently printing out new brochures that we will send you very soon. Until then, allow me to fill
you in on some of the new features available with the SMS.
Developed for normal houses, this system is designed to give consumers a cost-effective and
environmentally-friendly alternative to traditional sources of energy. The improved panels
absorb the sun's rays with 30% more efficiency than our previous models. Furthermore, it has a
battery system that automatically stores excess energy for later use. The battery contains enough
energy to power the average home for up to 2 days during occasionally unfavorable weather
conditions. Also, next to no maintenance is required.
Before introducing the SMS to the energy market, the independent Monterey Energy Research
Center (MERC) led an eighteen-month, in-depth study of the SMS. It found that the improved
design is drastically more efficient and will save consumers up to $100 per month in electricity
bills.
If you have any questions about the SMS, please don 't hesitate to contact me. As you mentioned
in your previous e-mail, the sms could indeed prove to be a worthwhile purchase for you. In the
meantime, you can expect a detailed brochure to be delivered to your door.

Sincerely,
James D. Unger
Sunspear Industries
168. What is suggested about Sunspear Industries? 170. What is NOT indicated about SMS?
(A) it is temporarily unable to provide bills online. (A) It can help energy consumers save money.
(B) It manufactures fuel-efficient vehicles. (B) It has a powerful battery.
(C) it is currently updating some printed materials. (C) it was launched less than one year ago.
(D) its research and development team is (D) It is simple to maintain.
highly regarded.
171. What is suggested about Ms. Popova?
169. What type of person is sms specifically (A) She is looking to buy a new house.
designed for? (B) She is the founder of an environmental
(A) A motorist association.
(B) A business owner (C) She works for Sunspear Industries.
(C) A homeowner (D) She is considering purchasing a
(D) A scientist Sunspear product.
Questions 172-175 refer to the following letter.

4 March
Parveen Mirza
Hiring Manager
Taylor Chemist of Manchester
408 Swan Street
Manchester M4 5JQ

Dear Ms. Mirza,

Alban Campbell, Managing Pharmacist at Taylor Chemist of Manchester's Hulme

Street branch and former coworker of mine, suggested I get in touch with you about
the Pharmacist opening at the Thomas Street location. I am very interested in the
position and have enclosed my cv for your perusal.

As you will see in the education and experience sections on my cv, I am a fully
qualified pharmacist.-- [1]-. My daily duties there include supplying prescription
medication, providing advice to customers, and maintaining appropriate stock levels.
I complete these tasks in a safe manner that emphasizes efficiency.--[2]--. This past
year, I was even able to streamline our inventory procedure so that it takes nearly
30% less time than before, and received special recognition from my manager for this
accomplishment.

Additionally, I have long admired Taylor's focus on customer care, as that is my

priority as well. After all, making people feel better is a pharmacist's main mission.
-[3]-- This must be achieved not just through medication but through kindness
patience, and communication. I work hard to create excellent relationships with
customers and provide the help that they need. It would be a pleasure to exercise my
skills as part of a business with such similar values.

In short, I believe that I am an ideal candidate for the post. I would be delighted to
attend an interview and can be contacted at 03069-990621 on most afternoons or at
[email protected]. --[4].

Thank you for your consideration. I look forward to hearing from you.

Yours sincerely,

Gregory Chapman
Gregory Chapman
172. How did Mr. Chapman most likely find out 174. What is suggested about Taylor Chemist of
about a job opening? Manchester?
(A) From a job search Web site (A) it offers unusually high salaries.
(B) From an industry publication (B) it prioritizes customer service.
(C) From a freelance recruiter (C) Its branches are located within hospitals.
(D) From an acquaintance (D) It requires job applicants to take an exam.

173. What recent achievement does Mr. Chapman 175. In which of the positions marked [1], [2], [3],
mention? and [4] does the following sentence best belong?
(A) He made a process faster. "I have worked for the last four years at APK
(B) He received certification. Pharmacy in Stockport."
(C) He trained some new employees. (A) [1]
(D) He designed some materials. (B) [2]
(C) [3]
(D) [4]
Questions 176-180 refer to the following web page and online form.

www.bufordherald.com home

The Buford Herald is delighted to bring you the news that we will be launching brand now
publication that is designed to spherically appeal to all sports fans. Staring rom May 12, a brand now
edition of Sports Digest will be delivered to subscrbers on every frst and third Saturday of the month
The new publication will cover football, baseball, basketball, and more. It will include in-depth
descriptions of games that have been played, discussions with the stars of popular teams and full details of
all teams wins, loses, and current form. For a limited time only, subscribers to The Buford Herald
can subscribe to Sports Digest for the discounted rate of forty five dollars per year. That means you can
take advantage of a savings of twenty -five dollars!

Sign up to receive a free copy of Sports Digest by May 1 to take advantage of this special offer. After
May1, the price of an annual subscription will increase to the standard price of seventy dollars.

www.bufordherald.com'subscriptions/38843#

The Buford Herald is grateful for your patronage. We are delighted to confirm your
transaction is complete.
Name: Lorenzo Moretti
Address: 40 Ramirez Road, Trenton, NJ 08625
Phone Number: 555-0126
E-mail Address [email protected]
Date of Transaction: April 23
Amount Paid: $45.00
To print this receipt of payment pleases CLICK HERE.
An electronic version of this document will also be sent to the address entered above.

For up to date sporting news, including game schedules, results, and special offers
game tickets, remember to check our dedicated sports page by licking the link HERE
176. What is NOT mentioned as a feature of 179. What is indicated about Mr. Moretti?
Sports Digest? (A) He does not currently subscribe to The
(A) interviews with players Buford Herald.
(B) Reports on games (B) He paid a reduced rate for a subscription.
(C) Schedules for sports (C) He subscribes to more than two
(D) Statistics of teams publications.
(D) He previously sent an e-mail to The
177. How often will subscribers receive a new Buford Herald.
issue of Sports Digest?
(A) Once a week 180. What will Mr. Moretti receive via e-mail?
(B) Twice a week (A) A payment confirmation
(C) Once a month (B) A baseball game ticket
(D) Twice a month (C) A discount voucher
(D) A stadium map
178. When will Mr. Moretti most likely receive his
first issue of Sports Digest?
(A) On April 23
(B) On April 24
(C) On May 1
(D) On May 12
Questions 181-185 refer to the following letter and e-mail.

Marina Whittaker
29 East Garden Lane
Greenville, NC 39204
Quick Rent Customer Service
405 Commercial Road, Ste. 65B
Peoria, IL 03845
August 17

To Whom It May Concern:

On Friday August 11, I rented a car from QuickRent for a business trip with coworkers. I had
reserved hear online two weeks in advance and had the confirmation number, 39L2WK,
available when we arrived at the airport.

Upon our arrival, the midsized sedan that we had reserved was not available. The clerk told us he
could ether give us a compact car or we could pay for an upgrade we decided to pay for the
upgrade because at the time we were traveling with four adults and quite a bit of luggage. The
clerk informed me that I could pay more for the larger vehicle then, and later request a bill
adjustment.

I am writing now to ask that you reimburse us for the extra money we paid. My company has
been a member of the Quick Rent Priority club for three years, and we have been extremely
satisfied with the service so far.

Thank you for your consideration.

Sincerely,

Marina Whittaker
[email protected]
394-555-0158

E-Mail Message
From: Customer Service <[email protected]>
To: Marina Whittaker [email protected]
Subject: Service on Friday, August 11
Date: August 21

Dear Ms. Whittaker,

 Thank you for taking the time to alert me to your experience renting with Quick Rent. I'm sorry to
hear that you were not able to receive the car you reserved. Using the confirmation number that
you provided, I looked up your reservation and have issued you a check refunding the difference
between the cost of the midsized sedan and the premium car, which comes to 5165.70.

In light of your experience and as a thank you for being such a valuable customer, I'd also like to
present you with a s20 voucher for a future rental with us. It is attached to this e-mail; you can
either print it out and use it in person or enter the unique code for an on line reservation.

We appreciate your feedback, and I'll certainly pass along your e-mail to the manager in Seattle.

Sincerely,

Min-Joon Song
Regional Service Manager

181. Why did Ms. Whittaker write the letter? 184. What does Mr. Song give Ms. Whittaker?
(A) To ask Quick Rent for a partial refund (A) Contact information for a manager
(B) To change the size of a reserved car (B) A complimentary set of maps
(C) To apply for a Priority Club membership (c) A credit toward a future rental
(D) To report excellent customer assistance (D) A voucher for accommodations

182. In the letter, the word “reserved" in paragraph 185. Where did Ms. Whittaker most likely rent
1, line 2, is closest in meaning to a car?
(A) introverted (A) New York City
(B) ordered (B) Greenville
(C) withheld (C) Peoria
(D) maintained (D) Seattle

183. What did Mr. Song use to look up Ms.

Whittaker's reservation?
(A) A confirmation number
(B) Her credit card number
(C) A transaction date
(D) Her full name
Questions 186-190 refer to the following Web page, letter, and e-mail.

Schorr Publishing---a leading independent publisher

New Authors Page
If you are interested in having your book published, we would like to hear from you.

We request submission of the following:

*Your contact information, personal resume, and Web site (if any)
*A title and brief description of the work, along with a table of contents
*A storyboard and at least one sample of a finished sketch (children's books only)
*A description of the book's readership-age, education level, interests, etc.
*Any ideas giving weight to your work's marketing plan-What makes it different from
other books on the topic?

Please send a package with the above information to: Proposals, Schorr Publishing, 5 Valley
Road, Somerset, PA19030. If there is interest in your proposal, we will contact you to speak to you further.

Schorr Publishing
5 Valley Road
Somerset, PA 19030
February 2
Ramon Notario
c/o Notario Automotive
12 Bay Street
Cicero, I1 61108

Dear Mr. Notario,

It was a pleasure speaking with you over the phone. After further consideration, we have
decided to go ahead with the publication of your proposed book, Vehicles of the Future.

We were all very impressed with your proposal package. Our designers especially liked the
storyboard and two sketches you submitted.

Enclosed you will see a set of instructions for using our manuscript editing software. I look
forward to speaking with you in person when I visit your region in late July,. Please feel
free to contact me or my assistant, Erica Lien, with any questions you may have at any
time.

Sincerely,

Nancy Dey
Nancy Dey, Chief Editor
Enclosure

E-Mail message
To: All Editorial Staff
From: Nancy Dey [email protected]
Date, February 20
Subject: Planning meeting

Dear All,

I'd like to hold a planning meeting this Thursday at 2 P.M. We will brainstorm
ways to promote our promising batch of upcoming releases, so come ready
with ideas.

Also, please be sure to introduce yourselves to Karen Jun. She is a former

intern and began taking over Erica Lien's duties yesterday.

Regards,
Nancy

186. What are potential authors NOT asked to 189. What will most likely happen in July?
submit? (A) A bookstore will hold a special promotion.
(A) A description of target readers (B) A software program will be upgraded.
(B) A list of references (C) Mr. Notario's book will be released.
(C) A table of contents (D) Ms. Dey will meet Mr. Notario.
(D) A personal resume
190. Who most likely is Ms. Jun?
187. In the Web page, the word "weight" in line 8 (A) A freelance designer
is closest in meaning to (B) An employee of Mr. Notario's
(A) burden (C) An assistant to a chief editor
(B) pressure (D) An owner of a marketing firm
(C) substance
(D) measurement

188. What is suggested about Vehicles of the

Future?
(A) It is a children's book.
(B) It contains articles from a Web site.
(C) It will be published in two volumes.
(D, it will be sold in an electronic version.
Questions 191-195 refer to the following Web page, e-mail, and text message.

Get ready for the city's Summer Festival

Last updated: July 1
Here is what's planned for the city's Summer Festival:
Friday, July 8 - 6PM.-9 PM. The City Cooks"-attendees will choose the tastiest dish
prepared by students at the City Culinary Academy (CCA). The winning recipe will appear
on the menu at 77 Bistro, local chef Jim Carswell's newest eatery.

Saturday, July 9 -10 A.M.-2 P.M. "Top Photographer Contest"-- The top 60 photos in six
categories will be displayed at the Arts Center. The overall winner will be announced at I
P.M. and will be awarded a $200 voucher for photographic equipment.

Saturday, July9 - 4 PM.-8P.M. Farmer's Market"- The booths at this outdoor market will
feature organic produce, specialty foods, and more.

Sunday, July 10 -10:30 A.M.-3 P.M. " Fun Walk"-Complete this 10-mile walk to raise money
for a new community center, and you 'll receive a one-month voucher to Tellec's Gym.

Sunday, July 10 - 5P.M.-9 P.M. Big Concert"- Experience regional music of all types-all
for free and all happening on our Main Stage; no ticket is needed--just come and enjoy!

From: Greg Lopez <[email protected]>

To: Dina Geary <[email protected]>
Date: July 6
Subject: Summer Festival

Dear Ms. Geary,

This is a quick follow-up note. Judy Tilbury, the head of the City Specialty Food
Association (CSFA), agreed to the idea of merging the Farmer's Market and Sunday's
concert into one event during the Summer Festival. To confirm, you and the other vendors
will open their booths at the previously scheduled time but continue to operate until the
concert concludes. If it works out, this arrangement will become part of future festivals as
well.

Good luck with your sales!

Regards,

Greg Lopez, Summer Festival Chief Organizer

 From: Julie Grimes
Received: July 8, 9:56 A.M.
To: Andy Wilks

Hi Andy. I'd be happy to cover

your shift at the coffee shop.
Enjoy the Summer Festival. I
hope you finish your event so
you can bring back that gym
coupon. Take care.

191. What is mentioned about the Big Concert? 194. When most likely will Ms. Geary's booth open?
(A) It will conclude with an awards ceremony. (A) At 10 A.M.
(B) It was moved to a larger venue. (B) At 4 P.M.
(C) It will take place exclusively at one venue. (C) At 5 P.M.
(D) It requires a ticket to attend. (D) At 6 P.M.

192. Who is Mr. Carswell? 195. What is suggested about Mr. Wilks?
(A) The city festival's chief organizer (A) He operates an organic farm stand.
(B) The head of the CSFA (B) He will present a photography award.
(C) A restaurant owner (C) He will participate in a charity walk.
(D) A visiting musician (D) He designed courses for the CCA.

193. In the e-mail, the word "arrangement" in

paragraph 1, line 6, is closest in meaning to
(A) plan
(B) layout
(C) supply
(D) rental
Questions 196-200 refer to the following article, e-mail, and list.

Dalemont City Times

---------------------------------------------------------------------------------------------------------
DALEMONT CITY (September 8) ---The long-awaited Dalemont Plaza
shopping mall is now about 70 percent rented out. Its developer, Laranic Properties,
wants to fill the remaining space by offering reduced rent rates to new tenants. "We
aim for full occupancy by December," said rental manager Brian Putney. We are
especially interested in attracting small, independent stores."

The mall's two floors of stores are arranged around a central dining area. Its west
wing of shops faces the Dalemont River, and its east wing faces the main parking
area in the rear.

Local retailer David Olson, who moved his shop into the mall's largest space, likes
his new location. "I'm expanding," he said. "I may even bring on more store
associates. It depends on how busy we get."
--------------------------------------------------------------------------------------------------------

E Mail Message
From: Gloria Melo <[email protected]>
To: Brian Putney <[email protected]>
Date: October 3
Subject: Inquiry

Dear Mr. Putney,

I was referred to you by my friend David Olson, who operates his tire
Sports supply Plus, in Dalemont Plaza. I own Dadar Designs, an online
apparel seller and want to open a retail showroom. I would prefer a first
floor location facing the river, but I do not want a space next to another
clothing store. If possible, I would like a space with a backroom for storage.

Could you send me a list of available spaces? Also, I would be interested in

getting a list of the mall's most recent tenants, so that I can ask them for
move-in tips.

Thank you in advance,

Gloria Melo
To: Gloria Melo
From: [email protected]

This list of vacancies at Dalemont Plaza was generated based on your preferences:

Store 340--First floor space with river view--adjoins a successful women's apparel shop
Store 390--Second floor space on the east wing--next to food court entrance
Store 430--First floor space overlooking river-has back office suitable for storage
Store 460--First floor space adjoining rear parking lot and loading dock-open floor plan

For further inquiry, please contact a leasing agent.

196. What is indicated about Dalemont Plaza? 199. What does Ms. Melo request from Mr.
(A) It will be expanded to include four floors. Putney?
(B) It can be reached by public transportation. (A) A list of new tenants
(C) Its dining area will be renovated in (B) A renovation contract
December. (C) A budget report
(D) Its new tenants will receive rent reductions. (D) An estimate for moving costs

197. In the article, the phrase "bring on" in 200. Which space will Ms. Melo most likely inquire
paragraph 3, line 2, is closest in meaning to about?
(A) produce (A) Store 340
(B) quicken (B) Store 390
(C) serve (C) Store 430
(D) hire (D) Store 460

198. What is suggested about Sports Supply Plus?

(A) It has two entrances.
(B) It plans to relocate in October.
(C) It is located next to a clothing store.
(D) It occupies a mall's largest space.