Role Description

Technical Manager

Cluster Transport
Agency Transport for NSW
Division/Branch/Unit Infrastructure & Services
Location Sydney
Classification/Grade/Band Transport Service Senior Manager
Senior Executive Work Level Standards Work Contribution Stream: Professional/Technical/Specialist
51004668, 50001199, 51003184, 51003185, 50001184, 50001189,
50001190, 51004659, 50001187, 50001182, 50001328, 50001121,
50001332, 50001329, 51004671, 50001191, 50001215, 50001207,
Role Number 50001200, 50001193, 50001062, 50001210, 50001203, 50001205,
50001067, 50001214, 50001196, 50001333, 50001330, 50001331,
50001183, 50001204, 50001212, 50001185, 50001197, 50001188,
50001201, 50001074, 50001073
ANZSCO Code 233914
PCAT Code 1119192
Date of Approval June 2018
Agency Website www.transport.nsw.gov.au

Agency overview
Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. At Transport, we’re passionate
about making NSW a better place to live, work and visit. Our vision is of a connected roads and public
transport network that has higher capacity and gives people the freedom to choose how and when they get
around, no matter where they live and work. Right now, we’re delivering a $41.5bn program – the largest this
nation has ever seen – to keep people and goods moving, connect communities and shape the future of our
cities, centres and regions. At Transport, we’re also committed to creating a diverse, inclusive and flexible
workforce which reflects the community and the customers we serve.

Primary purpose of the role

The primary purpose of the role is to provide project management of specialist technical engineering services,
ensuring that an engineering framework is developed and maintained which supports the Project Team in the
delivery of a project within clearly defined scope, quality, time and cost constraints.

Key accountabilities
• Advise on key governance and technical issues on infrastructure projects and implement operational
goals and business plans ensuring successful delivery of projects
• Provide advice for the resolution of technical-related problems, implementing lessons learned from
other projects

1
 • Monitor cost performance of projects and manage any scope and engineering changes, implementing
the changes in compliance with standards
• Ensure project designs comply with relevant standards and are fit for purpose and adhere to technical
management processes
• Identify project design risks and opportunities, ensuring risks are designed-out wherever possible and
managing design-designated risks ensuring that a compliant risk-based approach is applied
• Provide project specific information for monthly reports (as required)
• Manage the development of works brief, technical specifications and specialist technical input required
for procurement on infrastructure projects, ensuring adherence to government procurement guidelines
• Co-ordinate, engage with and facilitate approvals by approving and regulatory authorities, including but
not limited to submissions such as configuration (CCB), fire & life safety (F&LS), building code (BCA),
operating/sectioning diagrams
• Assess contractors’ technical expertise on projects and make recommendations prior to engagement,
managing design contractors to deliver design solutions for projects, reviewing submissions to ensure
designs meets requirements

Key challenges

• Ensuring that the project meets all milestones and deadlines without compromising on safety and
TfNSW values
• Dealing with a diverse range of complex matters and highly conceptual issues, in order to recommend
practical solutions, often within limited time frames

Key relationships

Who Why
Internal
Project Director; Senior Project • Escalate issues, keep informed, advise and receive instructions
Manager • Provide regular updates on key projects, issues and priorities
• Participate in meetings to represent work group perspective and
share information
Work Team • Participate in meetings to represent work group perspective and
share information
• Participate in discussions and decisions regarding implementation of
innovation and best practice
External
Other divisions in TfNSW, Sydney • Participate in forums, groups to represent agency and share
Trains, NSW Trains, service providers, information
providers of specialist contracting and • Participate in discussions regarding innovation and best practice
consultancy services, other government
agency (State and Commonwealth);
private sector groups; corporate and
industry associations

Role Description Technical Manager 2

Role dimensions
Decision making
As per the delegations for the role

Reporting line
This role reports to the Principal Manager Technical Engineering or to the Project Director depending on the
scope and nature of the project to which the role is assigned

Direct reports
The role may have up to one direct report

Budget/Expenditure
The budget/expenditure allocation for this role is to be confirmed

Essential requirements
Tertiary qualifications in an Engineering discipline, or equivalent experience

This role is identified as a Rail Safety Worker (RSW)

Capabilities for the role

The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework

Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.

Role Description Technical Manager 3

NSW Public Sector Capability Framework
Capability Group Capability Name Level

Display Resilience and Courage Adept

Act with Integrity Adept
Manage Self Adept
Value Diversity Adept
Communicate Effectively Adept
Commit to Customer Service Adept
Work Collaboratively Advanced
Influence and Negotiate Adept
Deliver Results Adept
Plan and Prioritise Adept
Think and Solve Problems Advanced
Demonstrate Accountability Advanced
Finance Adept
Technology Adept
Procurement and Contract Management Adept
Project Management Advanced
Manage and Develop People Advanced
Inspire Direction and Purpose Adept
Optimise Business Outcomes Adept
Manage Reform and Change Adept

Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the role’s key accountabilities.

NSW Public Sector Capability Framework

Group and Capability Level Behavioural Indicators
Personal Attributes Adept • Represent the organisation in an honest, ethical and
Act with Integrity professional way and encourage others to do so
• Demonstrate professionalism to support a culture of integrity
within the team/unit
• Set an example for others to follow and identify and explain
ethical issues
• Ensure that others understand the legislation and policy
framework within which they operate

Role Description Technical Manager 4

NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators
• Act to prevent and report misconduct, illegal and
inappropriate behaviour
Relationships Adept • Tailor communication to the audience
Communicate Effectively • Clearly explain complex concepts and arguments to
individuals and groups
• Monitor own and others’ non-verbal cues and adapt where
necessary
• Create opportunities for others to be heard
• Actively listen to others and clarify own understanding
• Write fluently in a range of styles and formats
Relationships Adept • Take responsibility for delivering high quality customer-
Commit to Customer Service focused services
• Understand customer perspectives and ensure
responsiveness to their needs
• Identify customer service needs and implement solutions
• Find opportunities to co-operate with internal and external
parties to improve outcomes for customers
• Maintain relationships with key customers in area of expertise
• Connect and collaborate with relevant stakeholders within the
community
Relationships Advanced • Build a culture of respect and understanding across the
Work Collaboratively organisation
• Recognise outcomes which resulted from effective
collaboration between teams
• Build co-operation and overcome barriers to information
sharing, communication and collaboration across the
organisation and cross-government
• Facilitate opportunities to engage and collaborate with
external stakeholders to develop joint solutions
Results Adept • Take responsibility for delivering on intended outcomes
Deliver Results • Make sure team/unit staff understand expected goals and
acknowledge success
• Identify resource needs and ensure goals are achieved within
budget and deadlines
• Identify changed priorities and ensure allocation of resources
meets new business needs
• Ensure financial implications of changed priorities are explicit
and budgeted for
• Use own expertise and seek others’ expertise to achieve
work outcomes
Results Advanced • Undertake objective, critical analysis to draw accurate
Think and Solve Problems conclusions that recognise and manage contextual issues
• Work through issues, weigh up alternatives and identify the
most effective solutions
• Take account of the wider business context when considering
options to resolve issues
• Explore a range of possibilities and creative alternatives to

Role Description Technical Manager 5

NSW Public Sector Capability Framework
Group and Capability Level Behavioural Indicators
contribute to systems, process and business improvements
• Implement systems and processes that underpin high quality
research and analysis
Results Advanced • Design and develop systems to establish and measure
Demonstrate Accountability accountabilities
• Ensure accountabilities are exercised in line with government
and business goals
• Exercise due diligence to ensure work health and safety risks
are addressed
• Oversee quality assurance practices
• Model the highest standards of financial probity,
demonstrating respect for public monies and other resources
• Monitor and maintain business unit knowledge of and
compliance with legislative and regulatory frameworks
• Incorporate sound risk management principles and strategies
into business planning
Business Enablers Advanced • Prepare scope and business cases for more ambiguous or
Project Management complex projects including cost and resource impacts
• Access key subject-matter experts’ knowledge to inform
project plans and directions
• Implement effective stakeholder engagement and
communications strategy for all stages of projects
• Monitor the completion of projects and implement effective
and rigorous project evaluation methodologies to inform
future planning
• Develop effective strategies to remedy variances from project
plans, and minimise impacts
• Manage transitions between project stages and ensure that
changes are consistent with organisational goals
People Management Advanced • Refine roles and responsibilities over time to achieve better
Manage and Develop People business outcomes
• Recognise talent, develop team capability and undertake
succession planning
• Coach and mentor staff and encourage professional
development and continuous learning
• Provide timely, constructive and objective feedback to staff
• Address and resolve team and individual performance
issues, including serious unsatisfactory performance, in a
timely and effective way
• Implement performance development frameworks to align
workforce capability with the organisation’s current and future
priorities and objectives

Role Description Technical Manager 6