Manoj Kumar S V

Phone: +91-9884353751 / +91-9884688641

Email: [email protected] / [email protected]
A result-oriented professional with proven capabilities in Networking /
Network Security,Cloud and Automation , targeting challenging
assignments with an organization of high repute, preferably in Chennai
/Bangalore/ Overseas
PROFILE SUMMARY
CORE COMPETENCIES  BE in Electronics & Communication Engineering with almost 8 years
experience in IT Networking, Network Security, System Administration,
IT Network Information Security, and Network Operations
 Hands-on with enhancing network systems & provisioning support for
Disaster Recovery
system engineering activities entailing mapping business processes,
Troubleshooting studying workflow to design technical solutions, ensuring business
functionality & enhancing competitive advantage; expertise with WAN
Cloud optimization tools like Riverbed and Bluecoat Packet Shaper
 Possess in-depth knowledge on PALO ALTO Firewalls , Panorama , Fortinet
Network Security Firewall, Cisco ASA, Juniper SRX, Junos Space and SIEM products like IBM
Qradar , JSA, Splunk etc.
Business Continuity Planning
 Experienced in administering and troubleshooting firewalls within
IT Infrastructure Management medium to large, and complex organizations; experienced in intrusion
detection systems, intrusion prevention systems , VPN technologies,
Devops vulnerability assessment tools, event and log analysis solutions, configuration
and change management and other network security systems and devices
Project Management
 Excellent communication and interpersonal skills with proven skills in
resolving complex networking, and software related issues

ORGANIZATIONAL EXPERIENCE
Since October 28th 2019 currently with CSS CORP, Chennai as Lead(TAC SUPPORT)
Key Result Areas:
>Working as Technical Lead for Palo Alto Networks Products by providing support to all countries across globe including
AMS, EEMEA, IST, APAC, ANZ time zones.
>Providing Remote Infrastructure Support to Customers on call for all Palo Alto Networks devices which includes
Replacement of the unit along with shipment.
>Troubleshooting all issues related with Palo Alto Networks Products including Palo Alto Hardware Firewalls,Virtual
Firewalls,Wildfirew & Panorama.
>Handling Incidents (P1, P2, P3, P4), Escalations, customers those who have huge contract with Palo Alto Networks within
SLA.
>Troubleshooting security vpn issues including IPsec,SSL VPN,Global Protect(Palo Alto proprietary).
>Troubleshooting Authentication issues including TACACS,RADIUS,LDAP,Kerberos and SAML.
>Providing technical trainings so that they can groom to next level of advancement.
>Maintaining Dashboard to save the knowledge database and the major issues reported by customer which have a large
impact on their production.
>Welcome Center team logged the case through Salesforce tool with issue description and details of customer which they
will transfer to Technical Team for further assistance.
>Coordinating and event collection,log management,event management base artciles for the Palo Alto Networks Products.
>Strong understanding of Security Policies.
> Troubleshooting issues in Mysql DB, Postgres DB and Open source monitoring tools like Opennms.
>Creation of technically detailed reports on the status of SIEM to include metrics on items such as number of logging
sources;log collection rate and server performance.
>Interaction with Vendor and internal team for network optimization and new hardware platform deployment.
>Experience with Databases including Mysql,Postresgl and open source monitoring tools like opennms.
>Coordination with vendor TAC support engineer to resolve hardware/software issues.
>Responsible for managing large number of network devices in a multi-vendor environment.
>Test and evaluate new solutions for supporting new business requirements and services.
>Handling/guiding team for Network Change Management process for network with the coordination of other team.
>Mentored Team members in both technical and process-related areas.
>Abilty to find a solution and enforce best practises to the team.
>Have provided technical leadership within the team and document the relevant information.
>Coordination with diverse set of teams within multiple stakeholders.
>Have conducted weekly team meetings regarding the performance and future goals.
>Educate the project team members about the best practises and standards.
>Have taken interview/evaluation process for freshers and experienced candidates.
>Have conducted product trainings for the trainess and team members.

ORGANIZATIONAL EXPERIENCE
Since Dec 17th 2018 to October 2019 with TATA COMMUNICATIONS, Chennai as ASSISTANT MANAGER
Key Result Areas:
>IP network planning, design, configuration management, troubleshooting, Operation and Service and Support.
> Hardware Tech-refresh Support and Tech Refresh Auditing and budgeting.
>Automation and scripting,Process management and network security.
>Create and maintain Lab infrastructure for Network Engineering Team.
>Preparation of Network Implementation Plan including new Switches, Routers, Firewalls.
>Network Configuration Automation - Switches, Routers, FW ,Load Balancer.
>Technical support to operations team using Linux bash scripts.
>Managed Data Communication Network across India and International.
>Documentation of New products Evaluation & Associated test cases
> Providing technical support on Cisco Devices including ASR 920 routers , Cisco 7600 series routers ,Cisco 3560 , Cisco 2960
switches.
>Performing builds and managing configuration on production/development/testing environments using Ansible , Python.
>Troubleshooting issues with build and configuration in AWS,Azure.
>Monitoring tools KLA Graphana, LibreNMS,Nagios,Cacti etc
>Advising clients on the principles and benefits of DevOps and Agile delivery.
>Integrating POC with Jenkins for CI/CD flow in test environment.
ORGANIZATIONAL EXPERIENCE
Since Nov 2015 with CSS Corp till Dec 2018 Private Limited, Chennai as Senior Network Engineer (TAC SUPPORT)
Key Result Areas:
 Configuring and troubleshooting Firewalls with security using Object Group ACL and Port security, DNS sinkhole.
 Troubleshooting WAN connectivity between the sites and other MPLS, and resolving IPsec , SSL VPN issues.
 Troubleshooting LSVPN, Active directory issues support for setting up Cloud network deployment in AWS,Azure etc.Also
Deployment of Palo Alto Firewalls in AWS EC2 instance and Azure platform.
 Providing technical support for troubleshooting issues Azure Network platform including Vnet,Expressroute,User
Defined Route.Provide best practices and patterns for implementation of Cloud Solutions..
 Provide support in securing applications in Azure and also provide support for high availability.
 Performing:
o Deployment of Symantec Anti-virus on servers and configuring the clients under server antivirus group
o Upgradation of hardware, software and recommend modifications as necessary with latest technologies and
virtualization
o Network implementation and infrastructure design in each location; establishing the link from district NOC from
each location through leased line and providing customer support for LAN / WAN for all locations
 Implementing network wide security management solution, including firewall policies & configuration, router access-
lists, and agent-based network monitoring using Panorama
 Working in PALO ALTO network enterprise security products including Panorama while assisting the customers.

Highlights:
 Built new infrastructure inclusive of data centre, wireless and wired network, data, voice, telephony, wiring and UPS;
supervised the design, planning, risk assessment, implementation, and documentation of all IT infrastructure
components
 Configured, installed and troubleshot various network devices and services such as routers, switches, firewalls,
telephony, wireless, Active directory User-IP-Mapping issues.
 Performed maintenance, backups and system upgrades including service packs, patches, hot fixes and security
configuration issues raised by clients
 Technical knowledge about security and IT standards, such as PCI DSS & NIST.
 Technical support on User-ID ,Application-ID,Content-ID ,URL filtering.

Jul’2013 to Jul’ 2015 with HCL Technologies, Chennai as Network Engineer

Key Result Areas:
 Configured devices like Cisco IP Phones, Video Conference Equipment, Cisco Access Points and Wireless Devices with security
 Provided technical support on Cisco Security Devices including Cisco PIX/ ASA Firewalls
 Performed:
o Installation of Windows 2008 Server edition and extended domain & user configurationsupport
o Deployment of Symantec Anti-virus on Server and configured the clients under the Server Anti-virus group
 o Installation and troubleshooting of Cisco Routers 7206, 2811, DSL Routers 878, and Juniper EX300 series
o Replacement of faulty devices with Cisco POWR tool
o Network audit for analytic and end-to-end visualization represented for Myanmar KSGM Project including CS, PS
and IP domain
 Troubleshot WAN connectivity issues between the sites
 Steered the activities through Network Monitoring with HP Open-view for Link Performance and Errors; coordinated
with ISP regarding the project
 Managed Windows XP Professional and solved various OS issues
 Installed, configured and troubleshot hardware, software, e-mail, network and peripheral equipment issues; rewired or
directed the rewiring of cables as required for new installations and office reconfiguration
 Handled various projects like MERCK, PFIZER, NETAPP, and AUTODESK

ACADEMIC DETAILS
2012 BE (Electronics & Communication Engineering) from College of Engineering, Anna University, Chennai
with 7.0/10 CGPA
2008 HSC from Union Christian MHSS, State Board, Tamil Nadu with 87.08%
2006 SSC from Union Christian MHSS, State Board, Tamil Nadu with 78.18%

ACADEMIC ACHIEVEMENTS
 Finalist in the Math Modeling Event “CHAITANYA” conducted by PSG College of Technology, Coimbatore in 2011
 Won 1st prize in the mini project exhibition held at Sri Sai Ram Engineering College in 2011

CERTIFICATIONS
Cisco Certified Network Associate (CCNA) Routing & Switching, CISCO ID: CSCO12705679
Juniper Network Certified Internet Associate (JNCIA), JUNIPER ID: JPR00244008
Palo Alto Networks Security Expert(PCNSE) ID:M33J8KQ1KBVQQVV3S

ACADEMIC PROJECT
 Project on Mobile Cell Phone Charger presented in the mini project exhibition at Sri Sai Ram Engineering College in 2011

INDUSTRIAL TRAINING
 In-Plant training at Bharat Electronics Ltd., Chennai and Calsytech Calibration Lab, Chennai

WORKSHOP
 2 day introductory workshop on Robotics conducted by Simple Labs, Chennai in 2009

IT SKILLS
Tools & Utilities: HP NNMI, BMC Remedy, BPPM, Visio, VMware, EMS Neuman OSS, e-Health NetFlow
Protocols: RIP, EIGRP, OSPF, BGP , IS-IS , STP, VTP, IPsec , GRE , SSL VPN.
Server services: DNS, DHCP, Active Directory, Windows 2008, Windows 2012.

PERSONAL DETAILS
Date of Birth: 24th July 1990
Languages Known: English and Tamil
Address: 515/17, 17th Cross Street, T.P. Chatram, Chennai-600030, Tamil Nadu