RIPHAH HEALTHCARE SERVICES

Institutional Policy & Plan Policy Number

Administrative Services IPP – AS-001
Approved By Original Date 16102022
Revision date 16102024
_________________________ Effective date 16102022
Executive Director Code
RHS/ALL/HQD/POL/2022/V01
Campus Directorate/Department
All Campuses Healthcare Quality Directorate
Title POLICY ON Employee Satisfaction Survey

Table of Content:

Definition……………………………………………………………………………………………………………………………… 2
Abbreviation…………………………………………………………………………………………………………………………. 3
1. Purpose………………………………………………………………………………………………………………………………… 4
2. Scope……………………………………………………………………………………………………………………………………. 4
3. Policy……………………………………………………………………………………………………………………………………. 4
4. Procedure…………………………………………………………………………………………………………………………….. 4
5. Responsibilities…………………………………………………………………………………………………………………….. 5
6. Document History and Version Control………………………………………………………………………………… 5
7. Related Documents………………………………………………………………………………………………………………. 5
8. Appendix A…………………………………………………………………………………………………………………………… 6
9. Appendix B…………………………………………………………………………………………………………………………… 7
10. Appendix C…………………………………………………………………………………………………………………………… 8

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DEFINITIONS

Employee Satisfaction: Is to extent to which employees are happy or content with their job and work
environment.

Employee Turnover: The rotation of employees around the labor market. It also refers to the rate at
which employee leaves an organizations and are replaced by new employees.

Employee Satisfaction Survey: A method of obtaining candid opinion of employees by giving them an
opportunity to anonymously answer queries raised in a questionnaire.

Taskforce Teams: Temporary group of staff formed to carry out a specific mission or project that
requires a multidisplinary approach representing different department/unit.

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ABBREVIATIONS

A.S Administrative Service

COO Chief Operating Officer
DMS Deputy Medical Superintendent
E.D Executive Director
HDS Human Development Service
HQD Directorate of Healthcare Quality
IPP Institutional Policy & Plan
P&P Policy & Procedure
RHS Riphah Healthcare Services

Prepared By Reviewed By Approved By

Name Dr. Abdul Basit Baig Dr. Omer Awab Khan Mr. Asad Ullah Khan
Director, Teaching
Designation Director HQD Chief Executive Officer
Hospitals
Date

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1. PURPOSE
To serve as a guidance for the RHS to review the employee satisfaction.

2. SCOPE
This document is applicable to all healthcare institutes of RHS i.e. IIDH, MHH, RIH and PRH.

3. POLICY
It is the policy of RHS to maintain an employee satisfaction program using the employee
satisfaction survey.

4. PROCEDURE

4.1 The tool used to measure employee overall satisfaction is employees satisfaction
questionnaire, which shall be made available in English language either manual or electronically.

4.2 The survey shall be given to employees who are working in healthcare sector in RHS.

4.3 The survey shall be conducted yearly to all employees excluding those less than one
year.

4.4 If a specific department or institution needs to access employees, satisfaction with

workplace they can produce a specific questionnaire see Appendix 1 Employee Satisfaction
flowchart.
4.5 The survey questionnaires shall be distributed and collected by a designated taskforce
created by Hospital COO.
4.6 The survey information will be entered every day internally by satisfaction in a unified
standardized template in Hospitals and to submit the enter data to HDS for analysis and
reporting annually.
4.7 The HDS will disseminate the data to Hospital and HOD for action plan.
4.8 The report finding with action plan of employee’s satisfaction survey will be discussed at
Hospital board meeting as well as steering committee meeting.
4.9 Follow up of survey findings and action plan shall be monitored by HQD.

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5 RESPONSIBILITIES

5.1 The COOs, DMS, head of department in collaboration with HDS shall:

5.1.1 Make sure that the survey questionnaire/envelops/pens are made available for selected
sample to fill.
5.1.2 Present and discuss the survey findings report to appropriate committee such as
Hospital Board, Quality Management Committee or departmental meeting to ensure the
appropriate action plan of improvements are made.
5.1.3 Raise the awareness of staff about importance of filling the survey.
5.1.4 Train group of staff, if needed, on methods of disseminated and collected the survey.
5.1.5 Monitored and follow up the implementation of the action plan and recommendation
based on the employee satisfaction survey.
5.1.6 Provide a copy of employee satisfaction findings report with action plan HOD.

5.2 Taskforce Members shall:

5.2.1 Ensure that the survey questionnaire is made available for selected sample to fill.
5.2.2 Distribute and collect the employee satisfaction survey questionnaire.

5.3 Medical Satisfaction Shall:

5.3.1 Enter all the received employee satisfaction survey questionnaires from all department.
5.3.2 Send the enter data to HDS.

5.4 All Staff Shall:

5.4.1 Be familiar and adhere to this policy and procedure.

5.4.2 Actively engaged in giving their feedback through the survey questionnaires.

6 DOCUMENTS HISTORY AND VERSION CONTROL

Documents History and Version Control

Version Description of Author Review Date
amendment
01 Initial Release
02
03
Written by Reviewed by Approved by

7 RELATED DOCUMENTS:
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 No related document to this policy and procedure

Appendix 1: Flowchart of Employee Satisfaction

Data of the Survey decided

Responsibilities

Questionnaire distributed to
Employees Taskforce

Questionnaire collected Taskforce

Data entry and analysis Satisfaction

Reporting into HD/Hospital Board on

quarterly basis RHS

RHS
Data analysis yearly

RHS
Result of survey report to COO&HD

Action Plan created Hospital Board

Monitored and follow up of Action

Plan HQD

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 APPENDIX (B)
Reporting Employee Change Request Form
Satisfaction Survey Yearly

RIPHAH HEALTHCARE SERVICES

Document Change Request Form
Originator: Department: Date:

Document Code: Document Name: Version #:

Category of Revision : Scheduled Change As per Need

Reason for change (Description) : To be Filled by originator

Nature of Change: To be Filled by originator

Addition
_____________________________________________________________________
Deletion
_____________________________________________________________________
Modification
____________________________________________________________________
(To be Filled by HOD)
Change Approved Change Disapproved
Reason if disapproved:
__________________________________________________________________________________
__________________________________________________________________________________
________________________________________________________________________________

Reviewed by (Name & Sig) : Approved by (Name & Sign) :

Receiving date at HQD : Document version after change:

__________________________________
Receiver Name /Sig : _________________

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 APPENDIX (C)
Table of Amendments

Serial Amendment Date of Name/Signature

Number Amendment

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