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Modul Report

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Modul Report

Uploaded by

monitoring suhu ruangan

Available Formats

Download as PDF, TXT or read online on Scribd

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[Modules] [Previous: Setup] [Next: Recorder] [Glossary] [How to...]

Figure 1

• To create report template according to defined format and parameters.
• This application also has facility to do data query and to modify report display according to user needs.

1. File

1.1. Login : To relogin for different user.
1.2. Language : To set system language.
1.3. Exit : Exit from the application.

2. Report

2.1. Organization Summary

2.2. Organization Detail

2.3. Phone User Summary

2.4. Phone User Detail
2.5. Cost Center Summary

2.6. Cost Center Detail

2.7. Trunk Summary

2.8. Trunk Detail

2.9. Top Destinations

2.10. Top Extensions

2.11. Top Phone Users

NOTE 1 :

In each report pages, the data column width and the label has been predefined (Format : the length is “x” times).
If the data width exceed the column width and can not be displayed all, then the display will be cut according to column width and
the last three character will be replaced with elipsis (...).
The example of display cut can be seen in figure 2.

Figure 2

3. Query

3.1. Run

3.2. Modify

3.3. Excel Pivot Table

4. View

4.1. Report Explorer
4.2. Monthly Summary
4.3. Table Analyzer
To display Quick Start menu, a quick way to open certain Predefined Report page.
Quick Start menu can also be set to be displayed automatically every time user start Reporter application by
selecting "Always show on start" check box in Quick Start menu. See figure 3.

4.4. Quick Start :

Figure 3

5. Tools

5.1. Report Scheduler

6. Windows

6.1. Cascade
To arrange all windows display in sequence one window on top of another.

6.2. Tile
To arrange all active windows proportionally, according to the number of windows.

6.3. Tile Horizontal
To arrange all active windows display horizontally.

6.4. Tile Vertical
To arrange all active windows display vertically.

6.5. Close
To close active window.

6.6. Close All
To close all active windows.
7. Help

7.1. Contents
To view Help page contents of Reporter module.

7.2. How to...
To view How to... page contents.

7.3. About
To display the information about CallPartner application.

[Modules] [Previous: Setup] [Next: Recorder] [Glossary] [How to...]

[Reporter] [Next: Organization Detail] [Glossary] [How to...]

2.1. Organization Summary

• This standard predefined template is used to generate summary report based on each organization level or division in a
company.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.1.1

2.1.1. Filter

Figure 2.1.2

Figure 2.1.3
b. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location code selection. See Figure 2.1.4.

Figure 2.1.4
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with class code selection. See Figure 2.1.5.

Figure 2.1.5

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of
entry box to help you with direction code selection. See Figure 2.1.6.

Figure 2.1.6

2.1.2. Option

Figure 2.1.7

a. Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one or
more data filter criteria is used. Data filter information will be printed on the bottom left side of the last page
according to the output selection as shown in Figure 2.1.8.

Figure 2.1.8

b. Split
To display data details (Call Count, Duration & Cost) divided by Class Code, Hour, Destination Type and
Direction.
c. Value
To display report data by Percentage or Average where the comparation is based on the selected data range or All
available data. In Value Report Percentage option, the report output based on Range and all data will also work for
filtered data.

2.1.3. Output Type

Figure 2.1.9
To select report output type. Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel, they are :

l The minimum version to open the file is Microsoft Excel 2002.

l The maximum data that can be displayed in a single sheet is 65530 record (rows), therefore if the number of
records are more than this limit, then Excel will automatically create new sheet to display the remaining data.
l
Figure 2.1.10

Below is an example of Screen output type :

Figure 2.1.11
See Also: The description of available functions in all standard predefined template in Report menu at General Dialog.

[Reporter] [Next: Organization Detail] [Glossary] [How to...]

[Reporter] [Previous: Organization Summary] [Next: Phone User Summary] [Glossary] [How to...]

2.2. Organization Detail

• This standard predefined template is used to generate detail report based on each organization level or division in a
company.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.2.1

2.2.1. Filter

Figure 2.2.2

a. Organization
To filter data according to department or division in an organization structure. Use browse icon on the right of entry box
to help you with organization code selection. See Figure 2.1.3.
b. Location
To filter data according to location in one or more site. Use browse     icon on the right of entry box to help you with
location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse icon on
the right of entry box to help you with connection class code selection. See Figure 2.1.5.

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of entry box
to help you with call direction code selection. See Figure 2.1.6.

2.2.2. Option

Figure 2.2.3

l Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one or more data
filter criteria is used. Data filter information will be printed on the bottom left side of the last page according to the output
selection as shown in Figure 2.1.8.

2.2.3. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel, they are :
l The minimum version to open the file is Microsoft Excel 2002.

l The maximum data that can be displayed in a single sheet is 65530 record (rows), therefore if the number of records are
more than this limit, then Excel will automatically create new sheet to display the remaining data.

Figure 2.2.4

Below is an example of Screen output type :

Figure 2.2.5

See Also: The description of available functions in all standard predefined template Report menu at General Dialog.

[Reporter] [Previous: Organization Summary] [Next: Phone User Summary] [Glossary] [How to...]

[Reporter] [Previous: Phone User Detail] [Next: Cost Center Detail] [Glossary] [How to...]

2.5. Cost Center Summary

• This standard predefined template is used to create summary report based on each Cost Center (project or work group)
in a company.
• The description for general function in this submenu can be seen at General Dialog.

Figure 2.5.1

2.5.1. Filter

Figure 2.5.2

a. Cost Center
To filter data according to Cost Center. Use browse icon on the right of the entry box to assist you with Cost
Center code selection. See Figure 2.5.3.

Figure 2.5.3
b. Location
To filter data according to the location of one or more site. Use browse icon on the right of the entry box to
assist you with Location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to the class or connection type, Local, National, International and Cellular. Use browse
icon on the right of the entry box to assist you with Connection Class code selection. See Figure 2.1.5.

d. Direction
To filter data according to the call direction, Incoming, Outgoing, and Internal (extension to extension). Use
browse icon on the right of the entry box to assist you with Call Direction code selection. See Figure 2.1.6.

2.5.2. Option

Figure 2.5.4

b. Split
To display data detail (Call Count, Duration & Cost) according to Class Code, Time, Destination Type and
Direction.
c. Value
To display report data by Percentage or Average where the comparation is based on the selected data range or All
available data. In Value Report Percentage option, the report output based on Range and all data will also work on
filtered data.

2.5.3. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and
XML.
There are several condition to be noted for Excel, they are :

l The minimum version to open the file is Microsoft Excel 2002.

Below is an example of Screen output type:

Figure 2.5.6

See Also: The description of available functions in all standard predefined template Report menu at General Dialog.

[Reporter] [Previous: Phone User Detail] [Next: Cost Center Detail] [Glossary] [How to...]

[Reporter] [Previous: Cost Center Summary] [Next: Trunk Summary] [Glossary] [How to...]

2.6. Cost Center Detail

• This is a standard predefined template to create detail report based on each Cost Center (project or work group) in a
company.
• The description for general function in this submenu can be seen at General Dialog.

Figure 2.6.1

2.6.1. Filter

Figure 2.6.2

a. Cost Center
To filter data according to Cost Center. Use browse icon on the right of the entry box to assist you with Cost
Center code selection. See Figure 2.5.3.
b. Location
To filter data according to the location of one or more site. Use browse icon on the right of the entry box to assist
you with Location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to the class or connection type, Local, National, International and Cellular. Use browse
icon on the right of the entry box to assist you with Connection Class code selection. See Figure 2.1.5.

d. Direction
To filter data according to the call direction, Incoming, Outgoing, and Internal (extension to extension). Use browse
icon on the right of the entry box to assist you with Call Direction code selection. See Figure 2.1.6.

2.6.2. Option

l Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one or more
data filter criteria is used. Data filter information will be printed on the bottom left side of the last page according to the
output selection. See Figure 2.5.4.

2.6.3. Output Type
To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel output, they are :

l The minimum vesion to open the file is Microsoft Excel 2002.

l The maximum data that can be displayed in a single sheet is 65530 records (rows), therefore if the number of records
are more than this limit, then Excel will automatically create new sheet to display the remaining data.

Figure 2.6.3

Below is an example of Screen output type:

Figure 2.6.4

See Also: The description of available functions in all standard predefined template Report menu at General Dialog.

[Reporter] [Previous: Cost Center Summary] [Next: Trunk Summary] [Glossary] [How to...]

[Reporter] [Previous: Organization Detail] [Next: Phone User Detail] [Glossary] [How to...]

2.3. Phone User Summary

• This standard predefined template is used to generate summary report based on each telephone user.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.3.1

2.3.1. Filter

Figure 2.3.2

a. Phone User
To filter data according to phone user. Use browse icon on the right of entry box to help you with user code
selection. See Figure 2.3.3.

Figure 2.3.3
b. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with connection class code selection. See Figure 2.1.5.

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of
entry box to help you with call direction code selection. See Figure 2.1.6.

2.3.2. Option

Figure 2.3.4

Figure 2.3.5

b. Split
To display data details (Call Count, Duration & Cost) divided by Class Code, Hour, Destination Type and Direction.
c. Value
To display report data by Percentage or Average where the comparation is based on the selected data range or All
available data. In Value Report Percentage option, the report output based on Range and all data will also work for
filtered data.

2.3.3. Group By

Figure 2.3.6
To group the report data according to Organization or Cost Center.

2.3.4. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and
XML.
There are several condition to be noted for Excel type, they are :
l The minimum version to open the file is Microsoft Excel 2002.

Figure 2.3.7

Below is an example of Screen output type :

Figure 2.3.8
See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter] [Previous: Organization Detail] [Next: Phone User Detail] [Glossary] [How to...]

[Reporter] [Previous: Phone User Summary] [Next: Cost Center Summary] [Glossary] [How to...]

2.4. Phone User Detail

• This standard predefined template is used to generate detail report based on each telephone user.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.4.1

2.4.1. Filter

a. Phone User
To filter data according to phone user. Use browse icon on the right of entry box to help you with user code
selection. See Figure 2.3.3.
b. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with connection class code selection. See Figure 2.1.5.

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of
entry box to help you with call direction code selection. See Figure 2.1.6.

2.4.2. Option

l Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one or
more data filter criteria is used. Data filter information will be printed on the bottom left side of the last page
according to the output selection as shown in Figure 2.3.5.

2.4.3. Group by

To group the report data according to Organization or Cost Center. See Figure 2.3.6.

2.4.4. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and
XML.
There are several condition to be noted for Excel type, they are :

l The minimum version to open the file is Microsoft Excel 2002.

Below is an example of Screen output type :

Figure 2.4.3

See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter] [Previous: Phone User Summary] [Next: Cost Center Summary] [Glossary] [How to...]

[Reporter)] [Previous: Cost Center Detail] [Next: Trunk Detail] [Glossary] [How to...]

2.7. Trunk Summary

• This standard predefined template is used to generate summary report based on each Trunk.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.7.1

2.7.1. Filter

Figure 2.7.2

a. Trunk
To filter data according to the Trunk. Use browse icon on the right of entry box to help you with Trunk
selection as shown below :

Figure 2.7.3
b. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with connection class code selection. See Figure 2.1.5.

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of
entry box to help you with call direction code selection. See Figure 2.1.6.

2.7.2. Option

Figure 2.7.4

Figure 2.7.5

b. Split
To display data details (Call Count, Duration & Cost) divided by Class Code, Hour, Destination Type and
Direction.
c. Value
To display report data by Percentage or Average where the comparation is based on the selected data range or
All available data. In Value Report Percentage option, the report output based on Range and all data will also
work for filtered data.
d. Grouped By Trunk
To group the report data according to each Trunk group.

2.7.3. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and
XML. There are several condition to be noted for Excel type, they are :

l The minimum version to open the file is Microsoft Excel 2002.

Below is an example of Screen output type :

Figure 2.7.7

See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter)] [Previous: Cost Center Detail] [Next: Trunk Detail] [Glossary] [How to...]

[Reporter] [Previous: Trunk Summary] [Next: Top Destinations] [Glossary] [How to...]

2.8. Trunk Detail

• This standard predefined template is used to generate detail report based on each Trunk.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.8.1

2.8.1. Filter

Figure 2.8.2

a. Trunk
To filter data according to the Trunk. Use browse icon on the right of entry box to help you with Trunk selection.
See Figure 2.7.3.
b. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you with
location code selection. See Figure 2.1.4.
c. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with connection class code selection. See Figure 2.1.5.

d. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right of entry
box to help you with call direction code selection. See Figure 2.1.6.

2.8.2. Option

Figure 2.8.3

a. Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one or more
data filter criteria is used. Data filter information will be printed on the bottom left side of the last page according to the
output selection as shown in Figure 2.7.5.

b. Grouped By Trunk
To group the report data according to each Trunk group.

2.8.3. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel, type, they are :

l The minimum version to open the file is Microsoft Excel 2002.

l The maximum data that can be displayed in a single sheet is 65530 record (rows), therefore if the number of records are
more than this limit, then Excel will automatically create new sheet to display the remaining data.

Figure 2.8.4

Below is an example of Screen output type.

Figure 2.8.5

See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter] [Previous: Trunk Summary] [Next: Top Destinations] [Glossary] [How to...]

[Reporter] [Previous: Trunk Detail] [Next: Top Extensions] [Glossary] [How to...]

2.9. Top Destinations

• This standard predefined template is used to generate a report based on Destination according to the top Call Count,
Duration or Cost.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.9.1

2.9.1. Filter

Figure 2.9.2

a. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location selection. See Figure 2.1.4.
b. Phone User
To filter data according to phone user. Use browse icon on the right of entry box to help you with phone user
selection as shown below :

Figure 2.9.3
c. Organization
To filter data according to department or division in an organization structure. Use browse icon on the right
of entry box to help you with organization code selection. See Figure 2.1.3.
d. Class Code
To filter data according to connection class or type : Local, National, International and Cellular. Use browse
icon on the right of entry box to help you with class code code selection. See Figure 2.1.5.

e. Direction
To filter data according to call direction : Incoming, Outgoing and Internal. Use browse icon on the right
of entry box to help you with call direction code selection. See Figure 2.1.6.

2.9.2. Option

Figure 2.9.4

b. Base Top on
To select data field/column (Call Count, Duration, Cost) as the top data criteria. Use dropdown button to view
the available column.
c. Highlight Column
To highlight the top column.
d. Top Quantity
To display certain number of top data. The default of Top Quantity is 10, meaning the report will only display the
top 10 data based on the column selected in Base Top On entry.

2.9.3. Group by

Figure 2.9.5
To group the report data according to Extension or Phone User.

2.9.4. Output Type

To select report output type. Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel, they are :
l The minimum version to open the file is Microsoft Excel 2002.

Figure 2.9.6

Below is an example of Screen output type :

Figure 2.9.7

See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter] [Previous: Trunk Detail] [Next: Top Extensions] [Glossary] [How to...]

[Reporter] [Previous: Top Destinations] [Next: Top Phone Users] [Glossary] [How to...]

2.10. Top Extensions

• This standard predefined template is used to generate a report based on Extension according to the top Call Count,
Duration or Cost.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.10.1

2.10.1. Filter

Figure 2.10.2

a. Location
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with location selection. See Figure 2.1.4.
b. Organization
To filter data according to location in one or more site. Use browse icon on the right of entry box to help you
with organization code selection. See Figure 2.1.3.
c. Cost Center
To filter data according to Cost Center (project or work group). Use browse icon on the right of the entry
box to assist you with Cost Center code selection as shown below :

Figure 2.10.3
d. Destination Number
To filter data according to the Destination Number. Use browse icon on the right of the entry box to assist
you with Destination selection as shown below :

Figure 2.10.4

e. Direction
To filter data according to the call direction, Incoming, Outgoing, and Internal (extension to extension). Use
browse icon on the right of the entry box to assist you with Call Direction code selection. See Figure 2.1.6.

2.10.2. Option

Figure 2.10.5

a. Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active if one
or more data filter criteria is used. Data filter information will be printed on the bottom left side of the last page
according to the output selection as shown in Figure 2.1.8.

b. Base Top on
To select data field/column (Call Count, Duration, Cost) as the top data criteria. Use dropdown button to view
the available column.
c. Highlight Column
To highlight the top column.
d. Top Quantity
To display certain number of top data. The default of Top Quantity is 10, meaning the report will only display
the top 10 data based on the column selected in Base Top On entry.
e. Split By Class
To display data details based on connection class/type : Local, National (NDD), International (IDD) and Cellular
(CDD).

2.10.3. Output Type

To select report output type (Figure 2.1.9). Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and
XML. There are several condition to be noted for Excel type, they are :

l The minimum version to open the file is Microsoft Excel 2002.

Figure 2.10.6

Below is an example of Screen output type :

Figure 2.10.7

See Also: The description of available functions in all standard predefined template Report menu at General Dialog

[Reporter] [Previous: Top Destinations] [Next: Top Phone Users] [Glossary] [How to...]

[Reporter] [Previous: Top Extensions] [Glossary] [How to...]

2.11. Top Phone Users

• This standard predefined template is used to generate a report based on Phone User according to the top Call Count,
Duration or Cost.
• The general function description in this submenu can be seen at General Dialog.

Figure 2.11.1

2.11.1. Filter

Figure 2.11.2

a. Location
To filter data according to location in one or more site. Use browse     icon on the right of entry box to
help you with location code selection. See Figure 2.1.4.
b. Organization
To filter data according to department or division in an organization structure. Use browse     icon on
the right of entry box to help you with organization code selection. See Figure 2.1.3.
c. Cost Center
To filter data according to Cost Center (project or work group). Use browse icon on the right of the
entry box to assist you with Cost Center code selection. See Figure 2.10.3.
d. Destination Number
To filter data according to the Destination Number. Use browse icon on the right of the entry box to
assist you with Destination selection. See Figure 2.10.4.

e. Direction
To filter data according to the call direction, Incoming, Outgoing, and Internal (extension to extension).
Use browse icon on the right of the entry box to assist you with Call Direction code selection. See
Figure 2.1.6.

2.11.2. Option

Figure 2.11.3

a. Print Filter Info
Data filter information will be displayed in the report if this option is selected. This function will be active
if one or more data filter criteria is used. Data filter information will be printed on the bottom left side of
the last page according to the output selection as shown in Figure 2.1.8.

b. Base Top on
To select data field/column (Call Count, Duration, Cost) as the top data criteria. Use dropdown button to
view the available column.
c. Highlight Coloumn
To highlight the top column.
d. Top Quantity
To display certain number of top data. The default of Top Quantity is 10, meaning the report will only
display the top 10 data based on the column selected in Base Top On entry.
e. Split By Class
To display data details based on connection class/type : Local, National (NDD), International (IDD) and
Cellular (CDD).

2.11.3. Output Type

To select report output type. Availabe output types are Screen, Printer, HTML, CSV, Excel, PDF and XML.
There are several condition to be noted for Excel, they are :

l The minimum version to open the file is Microsoft Excel 2002.

l The maximum data that can be displayed in a single sheet is 65530 record (rows), therefore if the number
of records are more than this limit, then Excel will automatically create new sheet to display the remaining
data.

Figure 2.11.4

Below is an example of Screen output type :

Figure 2.11.5

See Also: The description of available functions in all standard predefined template Report menu at General Dialog.

[Reporter] [Previous: Top Extensions] [Glossary] [How to...]

[Reporter] [Next: Modify] [Glossary] [How to...]

3.1. Run

Figure 3.1.1

• To execute report creation from a query template.
• Available templates are Read Only which means it can not be edited without using modify button.

3.1.1. Query Template

Figure 3.1.2

The meaning of symbols in Query template are:

Private Template. Query template that has been created by user.
Shared Template. Template created by another user, and the current user has been granted
access to it.
Protected Query. Template for all users and its format can not be modified.
New Query. New template which is being created and hasn't been saved in the database. This
function is also available in Modify submenu of Query menu.

3.1.2. Specify Data Range

Figure 3.1.3

To display report according to certain date/time range. If this section is not activated then it is assumed that all data are
selected.

Specify Data Rangeconsists of 3 types, they are :

a. From To
To display report according to certain date range entered. Use Browse Calendar to assist you with date
selection.

b. Last (Period)
To display report for the last day, week or month.

c. Include Time
To include time parameter for data selection to be displayed in the report.
Example:

Figure 3.1.4

3.1.3. Type
This report output option selection will affect the contents of Available Column.
There are 2 report types :

a. Detail
To display report data with detail information of call transactions for certain range of time.

b. Summary
To display report data summary of call transactions, displaying the total of duration, call count and cost for certain
range of time.

3.1.4. Tab
3.1.4.1. Available Column
To assist user with column/field data selection to be displayed in the report.

3.1.4.2. Filter
To filter data for a more specific report according to user needs.

3.1.5. Button
figure 3.1.5.1

Allows users to apply the latest changes in all templates that have been made??.

figure 3.1.5.2

Default Button to restore the original function before it is updated.
3.1.5.1. General

Allows users to customize the columns in the view report in accordance with wants and needs of users such as
changing the way of writing the column headers, column width settings and the addition of hint. Changes
made in the new custom editor will be implemented after the user closes the application reporter CallPartner
overall and open the application reporter again.
3.1.5.2. Template
Allows users to customize the title and the width of the column the column pertemplate currently selected.

3.1.7. Command Button

• Modify
Button to modify standard template or to create a new template according to user's needs.
• Header/Footer

User may add title, logo/image from a file, page number or any information in the top and bottom section of every
report pages.

NOTE 3.1.1 :

Header and Footer are Read Only, user can modify the format after clicking Modify button. This information can
be placed in the left, center or right side of the page.

• Run
Button to execute report generation based on Output type and other settings selected by user.
• Remove
Button to delete Query Template, this function is active only for user who own/created the template.
• Update
Button to save a modified template or newly created template.
• Revert
Button to cancel template modification and revert back to previous version.
• Up and Down Buttons

Button to move up or move down one line of item sequence in Group(s) or Column(s) table to be displayed in the
report output. User may also use drag and drop to adjust the item sequence in the table.

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[Run] [Next: RunFilter] [Glossary] [How to...]

3.1.4.1. Run Column

Figure 3.1.4.1.1

• To display column selection to be included into query template according to the report type.
a. Detail
To display report data with detail information of call transactions for certain range of time.

b. Summary

To display report data with the summary of call transactions, displaying the total of duration, call count
and cost for certain range of time

Detail Report Type Summary Report Type

Figure 3.1.4.1.2

Available Column provides data characteristic with different color such as :

l WHITE indicates personal data.
Example: username, location code, direction etc.

l YELLOW indicates data related with time.
Example: month of year etc.

l BLUE indicates data related with duration.
Example: average of duration, min/max of duration etc.

l GREEN indicates data relatid with cost.
Example: average of total cost etc.

l SALEM indicates call count and available only in summary report type.

l Italic character indicates the data can not be grouped into Group(s) table.

Figure 3.1.4.1.3

Report Query table is divided into 2 sections :

a. Group Table
1. Group(s) field
To group data in Column(s) table based on user selection.
2. Ascending / Descending order symbols
To sort data in ascending or descending order.

3. Option
Force new page option is available only in the first row of Group(s) field.

b. Column Table

4. Column(s) field
The column that has been selected from Available Column.

5. Sorting order
The sorting order of data column(s) to be displayed, for example : user wants to sort Username as the first, Date for the
second, Duration for the third key and so forth.

6. Sample Format
For some data, user may choose which format to be used and displayed in the report, format selection can be accessed
by clicking data cell in sample format column to display the list of data format.
Availabe data format are :

a. Number for numeric data with WHITE background, see Figure below :

b. Date & Time for date/time data with YELLOW background, see Figure below :

c. Time for duration data with BLUE background, see Figure below :

d. Cost for cost/currency data with GREEN background, see Figure below :

7. Total
If the check box are selected then all selected data will be totaled automatically.
Example for Duration:
user1 uses the telephone for 90 seconds.
user2 uses the telephone for 300 seconds.
user3 uses the telephone for 110 seconds.
then total Duration is 500 seconds.

8. Hightlight
Hightlight is used to mark or to highlight data with certain criteria, this facility is available only for data related with cost
(GREEN background).
For example, you want to display total cost that less than 1,000 with bold red font and orange background, then the
setting can be seen in the Figure below :

NOTE 3.1.4.1.1 :
Report Query is divided into 2 section in order to display data in the report based on the group. Example: Look at
Figure 3.1.4.1.3, in Organization Code and Extention report, each will display all data available in Column(s) table.

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[Run] [Prev: RunColomn] [Glossary] [How to...]

3.1.4.2. Run Filter

Figure 3.1.4.2.1

• To filter data for a more specific report according to user needs.
• Available Column in Filter tab shows the data that can be selected into Columns tab.

1. In filter table there are Operator and Parameter entry to filter the data. Options in Operator entry are : ' equal to ', ' not equal', ' less than ', ' less than
or equal to ', ' greater than ', ' greater than or equal to ', ' between ', and ' not between '.
Every Column has different Operator and every Operator has different Parameters.
Example:

Figure 3.1.4.2.2
2. In Duration column, parameter value will be automaticaly converted into seconds.
Example :

Figure 3.1.4.2.3
3. To fill in 'BETWEEN' Operator values, it should be started with the value on the right entry, and the left entry value should be
less than the right entry.
Example:

Figure 3.1.4.2.4
4. Limit record will works in Detail report type only. It is used to limit the number of displayed records in the report.

Figure 3.1.4.2.6

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[Run] [Glossary] [How to...]
3.1.5.1 General

Figure 3.1.5

User may customize the report display by using this editor with the following steps :

a. Title
To change the column header name instead of using tabel name.
This title field can not be empty, at least 1 character has to be entered and the maximum length is 100 characters.

In the example above, Account code column can be changed to Account | Code. The ( | ) sign on that Figure which separate
the word Account and Code indicating that after Account there is a new line so Code will be displayed below it. See Figure
below for printed report output.

If there is no ( | ) separator, then the report output will be displayed as shown in the Figure below, the column header is
displayed in one line.

b. Width

To set column header width. There is no maximum limit for column header width and the minimum is the same as header text
width.

In the example above, eventhough the selected width is less than the number of characters in the header, column width will be
adjusted to the header length. See Figure below:

User may also change the column width as needed, for example change it to 28.

And the column header display will adjusted accordingly as shown below :

c. Hint

To display a brief description about existing column header so that user understand better when selecting column header that
will be displayed in the report. This field is optional.

If the mouse pointer is moved over the column name then a hint popup will be displayed. See Figure below :

[Run] [Glossary] [How to...]

[Reporter] [Glossary] [How to...]

General Dialog

• General Dialog is basic functions in all standard predefined template in Report menu.

Figure 1

1. Specify Data Range

Figure 2

To display report according to certain range of time. If this option is not selected then it will be assumed that user want to view
all data.

Specify Data Range consists of 3 types:

a. From To
To display report according to certain date range entered. Use Browse Calendar to assist you with date selection.

b. Last (Period)
To display report for the last day, week or month.

c. Include Time
To include time parameter for data selection to be displayed in the report.
Example:

Figure 3

2. Duration and Cost Filter

Figure 4
To filter with certain Duration and Cost parameter. Use the checkmark to select the filter. Select AND operator for both filter
to be applied or OR operator for one of them.
3. Font

Figure 5

To format report display font. The font name and preview can be choosen in the drop down box as shown in Figure 5.

4. "Run" Command Button
Button to execute the report query and to display the output of standard or modified report.

[Reporter] [Glossary] [How to...]

[Run] [Glossary] [How to...]

Header and Footer

Figure 2.24

• Header and footer is the empty space outside of printing area (margin) in the top and bottom of a page.
• Texts and images can be inserted in these area for printed output.

A. Header
Header located in the top of page margin in each report.

1. Alignment Section
• Left Section : Header or footer is aligned left.
• Center Section : Header or footer is aligned in the center.
• Right Section : Header or footer is aligned right.
2. Content is the texts or images to be inserted, consists of three parts:
1. Text
The text to be entered in the preview box.

2. Picture
User can insert company's Logo defined in User Setup.
Use From File to insert custom picture or data from a file.

3. Expression
User may use Expression as needed.

n Page Info
To print page number information in the report. Page Info format are :

Figure 2.25
n Time of Print
To print date/time range information in the report. Time of Print format are :

Figure 2.26

n User Info
To print the user name who generate the report based on user's Login ID or User Name. User Info format
are:

Figure 2.27

n Company Info
To print company information defined in User Setup.

Figure 2.28

NOTE 2.5 :
In Company Info option, there are alert popup to inform the minimum and maximum of
the information display. User can select between 1 and 5 company info. See Figure 2.28.

n Template Name
To print report query title defined in the beginning Report Query creation.
3. Alignment is selection of the text/image position :
Left Justify
Center Justify
Right Justify

4. Insert Picture to confirm the custom selection of picture or data file upload.
5. OK button to apply the data selection for Header.
6. Cancel button to cancel the updates for Header.

B. Footer

Footer has the same concept and function as Header. The only difference is Footer will be printed in the bottom of every
report pages.

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2.1.5.1. Output Type Screen

• To display report output in the computer screen according to user's predefined format.

Figure 2.1.5.1.1

First Page : Go to the first page.
Previous Page : Go to previous page.
Next Page : Go to next page.
Last Page : Go to the last page
Zoom : To adjust the display size according to the value in the combo box : 50%,
100%, 150%, 200%, Page Width (page width is adjusted to window width),
Whole Page (the whole page is adjusted to fit in the window).
Print : To print the report.
Close Preview : To close report preview.

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[Run] [Prev: Screen] [Next: Data View] [Glossary] [How to...]

2.1.5.2. Output Type Printer:

• To send report output directly to a printer.
• The print dialog box will be displayed according to each Operating System installed in the computer. The display example
below is for Windows platform.

Figure 2.1.5.2.1

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2.1.5.3. Output Type Data View

• This is a tool for requery before printing, if there are some data that are not needed in the output display.

Figure 2.1.5.3.1

2.1.5.3.1. Requery Panel

1. Limit record checkbox
This option is to limit certain number of records of the biggest or the smallest data to be displayed.
2. Output type Menu

Figure 2.1.5.3.2

Output Type selection similar with the option in the beginning of query generation, except data view type.

3. Command Button

l Column Button

Figure 2.1.5.3.3

This table is used to select data field for requery, if user needs to remove some of them in the display.

l Reset Button
Use this button if the data has been modified and user want to revert to the previous setting.

l Run Query Button
Button to execute requery.

4. Sort
User may sort the data field in ascending or descending order.

2.1.5.3.2. Result Panel

Figure 2.1.5.3.2 shows the output display after requery process with the following criteria :

• In the beginning query, user selects 30 records.
• While in the requery, user only needs the 5 biggest data of Total Cost.
• In the Columns, Cost 2 and Additional Cost are not displayed.
• Using Screen output type.

Figure 2.1.5.3.4

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2.1.5.4. Output Type HTML:

• To display report output in HTML file format. The report can be opened with browser application such as Internet Explorer,
Netscape Navigator, etc.

NOTE 2.1.5.4.1 :
The HTML display format is adjusted according to each platform (Operating System)
format. The display example of the report in Figure 2.1.5.4.1 is for Windows platform.

Figure 2.1.5.4.1

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2.1.5.5. Output Type CSV

• To display report output in CSV file format, as shown in Figure 2.1.5.5.1 below:

Figure 2.1.5.5.1

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2.1.5.6. Output Type Excel

• To display report output in XLS (MS Excel) file format. Below is the output example :

Figure 2.1.5.6.1

There are several condition to be noted for Excel type, they are :

l The minimum version to open the file is Microsoft Excel 2002.

l For Report with Grouping there is option to display data in separate Sheet for each group by selecting Force new page
check box.

Figure 2.1.5.6.2

Example : Transaction data are grouped by Department, therefore the display output will have sheet count as many as
the available department, and each sheet displays one department data.

Figure 2.1.5.6.3

l The maximum data that can be displayed in a single sheet is 65530 record (rows), therefore if the number of records
are more than this limit, then Excel will automatically create new sheet to display the remaining data.

Figure 2.1.5.6.4

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2.1.5.7. Output Type PDF

• To display report output in PDF file format.

NOTE 2.1.5.7.1 :

The display example of the report in Figure 2.1.5.7.1 is for Windows platform.

Figure 2.1.5.7.1

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2.1.5.8. Output Type XML

• To display report output in XML file format. The file can be opened with Open Office.org v3.x and Microsoft Excel 2003 or
newer version.

NOTE 2.1.5.8.1 :

The report output example in Figure 2.1.5.8.1 is displayed using Open Office.org v3.

Figure 2.1.5.8.1

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3.2. Modify

• To create a new query template according to user's needs.
• User can directly modify output type or tabel characteristic to be displayed.
• All functions in this module has the same function with Run module. See Figure 3.2.1

Figure 3.2.1

Allows users to apply the latest changes in all templates that have been made.

3.2.2
Template
Allows users to customize the title and the width of the column the column pertemplate currently selected.

Gambar 3.2.2

Button default serves to restore to the original before it is updated.

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3.3. Export to Pivot Table

Figure 3.3.1

• To execute report output creation in Excel pivot table or chart format.
• System predefined template can be modified according to the required field and data value, however the modification can
not be saved in the template.

3.3.1. Setting
3.3.2. Filter

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3.3.1. Pivot Table Setting

Figure 3.3.1.1

3.3.1.1. Editing Panel

1. Preset

Figure 3.3.1.2

These are available pivot table template format in the system, where user can modify the field and data value, however the
modification can not be saved in the template.

2. Type

Figure 3.3.1.3
• Detail : To display the detail of all transaction data.
• Summary : To display the summary of all transaction data according to selected data field column (Y axis).

NOTE 3.3.1.1 :
The difference of pivot type can be seen in "DATA" sheet. The example in Figure 3.3.1.4 uses pivot type based on
connection class. Detail type will display every single data transaction, while summary type will display the summary
based on each connection class.

Figure 3.3.1.4

3. Available Fields

Figure 3.3.1.5

Available fields for Page (Z axis), Row (X axis), and Column (Y axis) in the pivot table. User has to select at least 2 axis for
pivot table creation. The display of those fields placement can be seen in Figure 3.3.1.7.

NOTE 3.3.1.2 :
button is used to move highlighted fields into Available Fields to be set as Page, Row or Column. While
button is used to move the fields defined for Page, Row or Column into Available Fields. User may also use drag and
drop to move the fields between those places.

4. Available Values

Figure 3.3.1.6

To select value to be displayed from Available Values into Selected Values. Selected values will be dislayed as the data
details based on the axis setting. The display example can be seen at Figure 3.3.1.7.

5. "Run" Command Button
To execute and to display pivot table.

3.3.1.2. Output Panel

1. Pivot Table

Figure 3.3.1.7

Example in Figure 3.3.1.5 uses Organization Summary type by class name.

•X Axis
X axis is data field to be placed by row in pivot table. Each data from the field will be displayed as row label.

•Y Axis
Y axis is data field to be placed by column in pivot table. Each data from the field will be displayed as column label.

•Z Axis
Z axis is data field to be placed by page in pivot table. Each data from the field will be displayed as page label.

Figure 3.3.1.8

NOTE 3.3.1.3 :

Example in Figure 3.3.1.8 is the page list available in the drop down of organization field to be used as Z axis
(Page). To filter for a certain page, select one of the depertment and the pivot table display will only show the data
from that department.

• Selected Values
Is the output data that will be displayed according to the field axis setting.

• Filter
To filter data fields display acording to user needs.

Figure 3.3.1.9

Use checkmark to select which fields to be displayed in pivot table.

2. Pivot Chart

Figure 3.3.1.10

Pivot chart is graphical display of Excel pivot table file. To execute this function, right click on pivot table panel and a popup
menu will be displayed. Select Pivot Chart menu (Figure 3.3.1.10) to create a graphic display according to pivot table data.
See Figure 3.3.1.11.

Figure 3.3.1.11

NOTE 3.3.1.4 :
Pivot Table and Chart report files created by the Reporter are Excel files with *.xls extension, however file created by MS
Excel 2007 has *.xlsx extension, therefore some adjustment are needed to access the Pivot Table report using MS Excel 2007 :

a. After executing Run command from the Reporter application and running MS Excel 2007 application, a confirmation
form as shown in Figure 3.3.1.12 will be displayed. Select "Yes" button to continue.

Figure 3.3.1.12

b. When entering Excel page, Pivot Table is not displayed immediately, to show it user has to Refresh the report display by
clicking Refresh button in Option menu bar. When confirmation form as shown in Figure 3.3.1.13 is displayed select
"OK" button, then the report output in Pivot Table format will be displayed in "Pivot Table" sheet.
Please note that in order to create an accurate Pivot Table data (according to the real data in application database), user
must not change the contents of data source in "Data" Sheet.

Figure 3.3.1.13

c. Accessing Pivot Chart with previous version of MS Excel is also done in similar way, the difference is in the display
method. In Excel 2003 Chart is displayed in "Chart" Sheet (a new sheet is automatically created when the Chart is
generated), while in Excel 2007 Chart is displayed in popup display box after Pivot Chart is generated.

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3.3.2. Pivot Table Filter

Figure 3.3.2.1

• To filter the data with certain criteria for more specific report display.

3.3.2.1. Limit Detail Record
To limit data display according to certain value entered here.

Figure 3.3.2.2

3.3.2.2. Filter Table

In filter table there are Operator and Parameter entry to filter the data. Options in Operator entry are : ' equal to
', ' not equal', ' less than ', ' less than or equal to ', ' greater than ', ' greater than or equal to ', ' between ', ' not
between ', 'includes', 'excludes', 'begins with', 'ends with', 'contains', 'not contains'.

equal to : Equal.
not equal : Not equal.
less than : Less than.
greater than : Greater than.
less than or :
Less than or equal.
equal to
greater than or :
Greater than or equal.
equal to

between : Data range selection, see example in Figure 3.3.2.4

Figure 3.3.2.4
not between : Selection for data that is NOT in the range, see example for
Between Operator in Figure 3.3.2.4
includes : Data that includes the selected parameter
excludes : Data that does not include the selected parameter
begins with : Data that begins with selected parameter
ends with : Data that ends with selected parameter
contains : Data that contains the selected parameter
not contains : Data that does not contain the selected parameter

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4.1. Report Explorer

Figure 4.1.1

• To veiw all templates of each user, template classification or template status according to each user login.
• To view the detail of user transaction log and their templates.

4.1.1. Users
4.1.2. Reports

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4.1.1. Report Explorer Users

Figure 4.1.1.1

• To veiw all templates of each user, template classification or template status according to each user login.
• Each user who login has the rights to access, modify, share or delete the template.

4.1.1.1. Users List

Figure 4.1.1.2

In Figure 4.1.1.2 above, templates displayed in bold are user created templates. The corresponding user can access and
modify the template, to modify query format or to share it with other user.
Example: .

The template symbols in Users and Reports tabs are as follow :

Protected Query : Standard predefined template that can be used by all users, this template can not be
edited.
Private Query : Private query, only the owner has the right to display and to modify this template and to
share with other user.

Figure 4.1.1.3

Available Menus for rightclick shortcut are :

• Expand All : To display all user list and their templates with all tree and subtree
opened.
• Collapse All : To display all user list with their tree and subtree closed.
• Refresh : To refresh the display after setting is updated.

• Share to... : To share the template for certain user only (Select User), all user
(All /Public) or not shared (None).
• Run : To run selected template.
• Delete : To delete the template.
Shared Query (disabled) : The template query is shared with other user, however current user can not access
it.
Shared Query : The template query is shared with other user and current user can access it.
Public Query : The template query is shared with public, so that every user can access it.
Predefined Report : Predefined Report that can be accessed by current user.
Predefined Report (disabled) : Other user's predefined Report that can not be accessed by current user, because
the user doesn't have the rights to do so.

4.1.1.2. View Log History
To view the detail of user transaction log and their templates.

Figure 4.1.1.4

• Log Time : Date dan time of transaction log.
• Activity : User activity.
• Description : Additional information.
• Type : Report query type.
• Output : Report output type, example: Screen, Data View, Excel, etc.
• Status : The status whether the transaction was successful or not.

4.1.1.3. Configuration

Figure 4.1.1.5

To view user's template configuration detail, User Info and User Summary Info. User configuration detail consists of User Info,
Report Info and Activity Summary.
4.1.1.4. Set Filter

Set Filter is used to filter user actifity log data based on certain LogTime period. Click button or click "Set Filter" in the
PopUp menu to display "Actifity Log Filter" form. Then, select "Specify Log History Data Range" check box and enter the
LogTime range as shown in Figure 4.1.1.6.

Figure 4.1.1.6

If "Specify Log History Data Range" check box is selected, the filter status display in the bottom of the form turns to
On , and turns to Off if it is not selected. Example of On status can be seen in Figure 4.1.1.1

• There are rightclick shortcut menu in each different template.

Figure 4.1.1.7

In the example on Figure 4.1.1.7 above, user Riyadiadm is sharing the template. Templates that has not been shared are
displayed as Private Query . To share a template use Share to facility as explained below :

a. Select User(s)
l Rightclick on the template to be shared.

l Use tickmark on Select User(s) to share with certain users only.
l Use checkmark to select which user that will be granted access.
l Click OK, to apply the setting or Cancel to cancel it.

l After it is shared, the template symbol will turn to shared Query . In the user (owner) view, the template name
will be displayed in bold, while for users that have been granted access, the display is standard.

b. All (Public)
l Rightclick on the template to be shared.

l Use tickmark on All (Public) to share with all users.
l Click OK, to apply the setting or Cancel to cancel it.
l After it is shared, the template symbol will turn to Public Query . In the user (owner) view, the template name
will be displayed in bold, while for users that have been granted access, the display is standard.

c. None (Private)
l Rightclick on the template to be shared.

l Use tickmark on None (Private) to disable share.
l Click OK, to apply the setting or Cancel to cancel it.

l Template symbol will turn to Private Query and the template can only be accessed by the user (owner).

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4.1.2. Report Explorer Reports

Figure 4.1.2.1

• To view user list, template classification and their status of each available template.
• The template classification detail has the same funtion with the function in Users tab.

4.1.2.1. List Report
The hierarchical display of report template and the user that can access it . See Figure 4.1.2.1.

4.1.2.2. View Log History
To view the detail of user transaction log and the user who can access the template.

Figure 4.1.2.2

• Log Time : Date dan time of transaction log.
• User : The user name who accessed the report template.
• Activity : User activity
• Output : Report output type, example: Screen, Data View, Excel, etc.
• Status : The status whether the transaction was successful or not.

4.1.2.3. Configuration

To view template configuration detail, Report Info and Report Summary Info. User configuration detail consists of
Report Info, User Info and Usage Summary.

Figure 4.1.2.3
4.1.2.4. Set Filter

Set Filter is used to filter activity log data report based on certain LogTime period. Click button or click "Set
Filter" in the PopUp menu to display "Actifity Log Filter" form. Then, select "Specify Log History Data Range"
check box and enter the LogTime range as shown in Figure 4.1.2.4.

Figure 4.1.2.4

If "Specify Log History Data Range" check box is selected, the filter status display in the bottom of the form turns
to On , and turns to Off if it is not selected. Example of Off status can be seen in
Figure 4.1.2.1

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4.2. Monthly Summary

Figure 4.2.1

• To display monthly summary report of telephone transactions by Organization, Cost Center or Trunk.

4.2.1. Structure

Figure 4.2.2

a. Organization
To view the summary report based on Organization.

Figure 4.2.3

b. Cost Center
To view summary report based on Cost Center.

Figure 4.2.4

4.2.2. Split

Figure 4.2.6

To display summary report with connection class detail : Local, National (NDD), International (IDD) and Cellular (CDD). Use
the checkmark to activate this function and the available options in the combo box are :

a. Frequency
To split summary report based on the Frequency.

Figure 4.2.7

b. Duration
To split summary report based on the Duration.

Figure 4.2.8

c. Cost
To split summary report based on the Cost.

Figure 4.2.9

4.2.3. Show expired phone users

Figure 4.2.10

To display all expired departments in the company organization structure. Expired department is a department that doesn't exist
anymore because the name has been changed or there has been some changes in the organization structure.

4.2.4. Month

Figure 4.2.11
To view the summary report for certain month, select the month in the available combo box.

4.2.5. Monthly Phone User Detail

Figure 4.2.12
To view the phone usage details of each user. Use doubleclick to display Monthly Phone User Detail page as shown in Figure
4.2.12 above.

A. Columns

Figure 4.2.13
In this table user can make custom column adjustment to display or hide available data fields.
B. Page Cursor
First 10 Records : To display the first 10 records.
Previous 10 Records : To display previous 10 records.
Next 10 Records : To display next 10 records.
Last 10 Records : To display the last 10 records.

C. Set Destination
Set Destination is available so that each outgoing destination number can be given with a certain description such as,
prefedined Group type and other information that can be added in Set Destination form as shown in Figure 4.2.14.

Figure 4.2.14
In Define Destination Number form Description section as can be seen above, user may add some information to describe
the relation of a user with a destination number.
Group Type that has been defined for a certain destination number in Define Destination Number form Group Type
section, will be displayed in Monthly Phone User Detail form Destination column. See also Figure 4.2.14.
Figure 4.2.15 is an example of predefined Group Type list in a company, and can be used by user to categorize the group of
a destination number.
Private type shows that the destination number is user's private call, Personal Business type indicates that the destination
number is user's personal business call, etc.

Figure 4.2.15

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4.2. Table Analyzer

Figure 4.3.1

• To run data analysis process in Phone User, Trunk, Destination and Account table.

4.3.1. Table

Figure 4.3.2
There are 4 tables choice for analysis :

a. Phone User
Contains phone user data.

b. Trunk
Contains trunk data.

c. Destination
Contains destination type data.

d. Account
Contains account data.

4.3.2. Item Table

Figure 4.3.3

As shown in Figure 4.3.3, there are several analysis points for selected table :

a. Total
The total of all data records in the table.

b. Active
Active data count.

c. Not Active
Inactive data count.

d. Undefined Group
Undefined group data count.

e. No Transaction
The number of data that did not do any transaction in certain period. If “Detail Parameter” check box is not
selected then the report will display data which did not do any transaction at all. If the check box is selected then
the report output is limited for data in certain period only. “Active Only” parameter will display active data only.

f. Last Transaction
To filter data (in the table being analyzed) with Code, Active Only data, or both parameters. For "Code"
parameter user may use comparison operator in “Code” combo box. All operator only need one code entry
except includes and excludes parameter (may consist of more than one entry).

4.3.3. Detail Item

Figure 4.3.4

Representing the table being analyzed, displaying information columns and data in the table such as ID, Location (or site), Code
(identification code), Extension (extension code), Applied (activation date & time), Expired (expiration date & time), etc.
Empty cells indicate that the data do not have any value or null, while cells containing elipsis (...) indicate the data has not been inputed (it is
possible that data has a value or not null but has not been inputed yet).
ID and Trans_ID column (in Last Transaction item) shows data with a link, which when selected (clicked) will display detailed info of the
data record with selected ID or Trans_ID.

4.3.4. Summary Info

Figure 4.3.5

Displaying detail info of the data record with certain ID or Trans_ID. ID is selected from Detail Item panel ID column, it can be Phone User
ID, Trunk ID, Destination ID or Account ID, depends on the table being analyzed. While Trans_ID is on the Last Transaction item, it is
selected from Detail Item panel trans_ID column (Transaction ID).
Empty information indicate that the data do not have any value or null, while information containing elipsis (...) indicate the data has not been
inputed (it is possible that data has a value or not null but has not been inputed yet).

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5.1. Report Scheduler

Figure 5.1.1

• To schedule daily, weekly, monthy or one time automatic report through Monitor.

5.1.1. Browse Panel
To display scheduled reports in the system.

5.1.2. Editing Panel
a. General

Figure 5.1.2

• Templates : Report template selection for each report type. See Figure 5.1.2.

Figure 5.1.3

• Description : Description of selected report scheduler.
• Period : Report scheduler execution time : hourly, daily, weekly, monthly or once.
• Start : Report scheduler execution start date.
• Output Type : Report scheduler output type : PDF, Excel, CSV, HTML, XML or Printer. By default, system
will compress the output data file into ZIP format.
• Printer : Printer selection for printer output type.

Figure 5.1.4

• Output file : The file location to save the report output. The default format is <CPServer>\Report\<yyyy
MMdd>\report_<hhmm>_<Code>, with the following explanation :

l <CPServer> : the root folder for saving report output.
There are 3 location alternatives that can be selected :
1. Local PC, or certain drive in the computer, such as C, D, etc.
The example for this path format is :
C:\\Report\<yyyyMMdd>\once_<hhmmss>_<Code>.
Please note that after the drive letter and colon (:) there is double backslash (\\),
and single backslash (\) for the rest.
2. <CPServer>, reffering to a folder where scheduler allpication is located, by default it
is in C:\tmscp\ folder.
The example for this path format is :
<CPServer>\Report\<yyyyMMdd>\once_<hhmmss>_<Code>.
3. Network folder in other PC that connected through a network.
The example for this path format is :
\\Pd144\share\Report\<yyyyMMdd>\report_<hhmm>_<Code>.
\\Pd134\ indicating the computername, \share\Report\ is the root folder name for
saving report output files.
l \Report\ : is root folder name. The folder name can be changed according to user needs.
l \<yyyyMMdd>\ : is subfolder name to save report output files indicating the year,
month and date of file creation.
l \report_<hhmm>_<Code> : the word "report" indicating report file name that can be
modified according to user's preference, _<hhmm>_ is the hour and minutes of
scheduled report execution, while _<code> will be displayed in the report name if
"Create and send report by email for each" check box (in the bottom of general tab) is
selected.
For example, user choose "Organization" variable, then <Code> will be replaced with the
organization who receive the report.

Use "browse" button in the right of the entry to assist you with path searching.

• email : The email address for sending report output file (PDF, Excel, CSV, HTML & XML).

• Create and : Select this option if user wants to send scheduled report to certain email address according to
send report parameter contents.
by email for
each l Organization. Only report template that is grouped by organization can be used with this

variable, such as "Transaction summary per organization" and similar to it. Report will be
sent to each organization email address defined in Organization Setup module (Setup >
Phone User > Organization), each organization will receive the report of its transaction
data only.
l Cost center. Only report template that is grouped by cost center can be used with this

variable, such as "Transaction summary per cost center" and similar to it.
Report will be sent to each cost center email address defined in Cost Center Setup module
(Setup > Phone User > Cost Center), each organization will receive the report of its
transaction data only.
l Phone user. Only report template that is grouped by cost center can be used with this

variable, such as "Transaction summary per phone user" and similar to it.
Report will be sent to each user email address defined in Phone User Setup module
(Setup > Phone User), each user will receive the report of his/her transaction data only.

If the selected report template is not the templete which is grouped by the variabel contents,
then the report will not be delivered to the email address, however it will be generated and
saved in template folder.

b. Execute Time

Figure 5.1.5

• Hourly : To execute scheduler on the selected hour.
• Daily : To execute scheduler on the selected time and day.
• Weekly : To execute scheduler on the selected time and day every week.
• Monthly : To execute scheduler on the selected time and date every month.
• Once : To execute scheduler on the selected time and date only.

c. Range
• Current : To select data range for current period of time, for example : current Hour, current Day, current
Week, current Month and current Year. See Figure 5.1.6.

Figure 5.1.6

• Previous : To select data range for previous period of time and for certain length of time

Figure 5.1.7

NOTE 5.1.1 :

Figure 5.1.7 shows previous 4 days data range. For example if today is Friday, 4 days
before is Monday, and the data included in the report are taken from Monday, Tuesday
and Wednessday (3 days). Other period of time works in similar way.

• Specific : To choose specific data dates range. Select Include time check box to use a specific time as well.
See Figure 5.1.8.

Figure 5.1.8

5.1.3. Command Button

l Duplicate
To duplicate selected scheduler data in the browse panel.
l Add
To add a new schedule, then after done with the paramater setting use Update button to save the new data into
database.
l Remove
To delete selected scheduler data.
l Update
To apply modified scheduler data into the database.
l Revert
To revert to previous scheduler setting. This button works only if there are changes in the scheduler setting and
user has not clicked Update button.

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7.2. How to...

/ How to get telephone usage data on certain period by each Employee, Department or for the whole Company?
/ How to get the list of user with the biggest total cost, the most often or the longest total duration of calls?
/ How to get the list of the most often call destination data?
/ How to get the list of telephone usage that has the cost and duration exceeding certain value?
/ How to display the data in percentage or average format?
/ How to filter the columns based on its parameters?
/ How to create and display custom report according to user needs?
/ How to Preview and Print the report output?
/ How to add Header/Footer in the Report?
/ How to display Report data in Excel, HTML, CSV or PDF file format?
/ How to analyze my department only?
/ How to display Abnormal Call data by each phone user grouped by organization?
/ How to display transaction data of "Undefined" phone user sorted by the date?

1. How to get telephone usage data on certain period by each Employee, Department or for the whole Company?

Phone usage data can be accessed through several sub modules in the reporter.

a. If user wants a simple data, then Predefined Report group (Menu Report) is sufficient to produce phone usage report for single
user, one department or a company in certain period according to user needs.

Figure 7.2.1

There are several options for Predefined Report as shown below :

Figure 7.2.2

Report can also be adjusted by several filter categories. Below is an example of the filter.

Figure 7.2.3

For more information, see : Report.

b. If user needs several information, format or filter that are not available in the predefined report, then use Query sub module
(Query Menu >> Run or Modify). User can use standard templates, modify the template, or even to create a new template
according to the needs. For more information, see : Query.

/top

2. How to get the list of user with the biggest total cost, the most often or the longest total duration of calls?

l This kind of Report can be generated using one of available Predefined Report, that is Top Phone Users (Report Menu >>
Top Phone Users).

Figure 7.2.4

a. To select the date range of the Report, enter the dates in Specify Data Range section.

b. In Duration and Cost Filter entry, user can limit the minimum value of Duration and Cost to be displayed in the Report.
c. At Filter section there are several filter to be applied. To find the information for certain filter, click browser     icon to
display the  filter data.

d. At Options section user can select what kind of information to get by choosing the category in the Base Top on combo
box.
To get user with the biggest phone cost select Cost, or select Frequency for user with the most often calls, and Duration
for user with the longest total call duration.

Figure 7.2.5

Top Quantity is used to limit how many data to be displayed in the report.

e. Select the Output Type and other setting, then click Run.

For the details see : Top Phone Users.

l However if user needs several information, format or filter that are not available in this predefined report, then use Query sub
module (Query Menu >> Run or Modify). User can use standard templates, modify the template, or even to create a new
template according to the needs. For more information, see : Query.

/top

3. How to get the list of the most often call destination data?

l This kind of Report can be generated using one of available Predefined Report, that is Top Destinations (Report Menu >>
Top Destinations).

Figure 7.2.6

a. To select the date range of the Report, enter the dates in Specify Data Range.

b. In Duration and Cost Filter entry, user can limit the minimum value of Duration and Cost to be displayed in the Report.

c. At Filter section there are several filter to be applied. To find the information for certain filter, click browser icon to
display the filter data.

d. At Options section user can select what kind of information to get by choosing the category in the Base Top on.
To get user with the biggest phone cost select Cost, or select Frequency for user with the most often calls, and Duration
for user with the longest total call duration.

Figure 7.2.7

Top Quantity is used to limit how many data to be displayed in the report.

e. Select the Output Type and other setting, then click Run.

For the details see : Top Destinations.

l However if user needs several information, format or filter that are not available in this predefined report, then use Query sub
module (Query Menu >> Run or Modify). User can use standard templates, modify the template, or even to create a new
template according to the needs. For more information, see : Query.

/top

4. How to get the list of telephone usage that has the cost and duration exceeding certain value?

Predefined Report is capable to filter data to display telephone usage with the cost or duration greater than certain value by adjusting
the setting in Duration and Cost Filter.

Figure 7.2.8

Select Duration Check box and enter the minimum duration value in the entry to filter the data.
Select Cost Check box and enter the minimum cost value in the entry to display the data accordingly.
Use OR operator to apply the filter based on one of the criteria (Duration or Cost), or use AND operator to apply both filters.

/top

5. How to display the data in percentage or average format?

In the Summary Predefined Report, Report display can be chosen in Percentage or Average format, the selection can be done in
Option section, Value check box.

Figure 7.2.9

Base on check box defines the data reference, choose All for all data (regardless of the filter selections), or Range for same range of
data as filter selection.

/top

6. How to filter the columns based on its parameters?
This function can be done only in Query, Report Modify. The steps to do it are as follow :

a. Click Filter tab.

b. Select which column to be filtered in Available Column section, click button to add column, and button to remove it

from filter selection.

c. Click the column name and fill in the paramenter in the entry as shown below :

Figure 7.2.10

/top

7. How to create and display custom report according to user needs?
Do the following steps to create custom report :

a. Click Query from application menu.

b. Select " Modify... " and choose " Blank template " in Query template to create a new template.

c. Click Type to choose the Report type.
There are 2 types :
Detail
Summary

d. In Column tab, select which column to include in the report from Available Column, then enter them into Column table.
If you need it, also select the column for data grouping parameter, then add it in the Group(s) table.
Define the column for sorting in Sort section.
If you want to add filter, select Filter tab then choose which columns are used for filter reference, and select the operator on its
parameters.

e. Click button to save the new template and enter the name in the dialog box. To run the template click
button.

/top

8. How to Preview and Print the report output?
Do the following steps :

a. Select SCREEN in the Output Type option.

b. Click button.

c. Select PRINT to display it in the monitor.

/top

9. How to add Header/Footer in the Report?
User can add Header/Footer in the report output through the following steps:

a. Click button in the bottom of menu tab.

b. There are 3 options to place the information, on the left, on the center or on the right side.

c. Fill in the information to be displayed in the Query output.

/top

10. How to display Report data in Excel, HTML, CSV or PDF file format?
Below is an example to display data in Excel format:

a. Select EXCEL Output Type
The data will be displayed in EXCEL file format.

b. Click button to display it.

The steps are similar with above step to convert data in HTML,CSV, and PDF format.
/top

11. How to analyze my department only?
After selecting a template from Run or Modify (in Query menu), then do the following steps :
a. Click on Filter tab.
b. Select Organization Code in Available Columns in the left side and click on     icon.
c. Select the Operator and Parameter according to the department that need to be analyzed.
For example : Choose Finance department. Fill in parameter section with Finance or with the department name, and then select
the operator to be used for filtering.

/top

12. How to display Abnormal Call data of each phone user grouped by organization?
From Query menu, select Transaction summary per organization per phone user template in Run submenu, then click Modify
button next to Query Template combo box, and do the following steps :

Figure 7.2.11

a. Click Filter tab.
b. Select processwatchdog in Available Columns in the left side and click on icon
c. In the Operator section choose "Yes", then click "Save" button to save the updated template. It is recommended to use a
template name which explain the template function for displaying Abnormal Call data, then click "Run" button to generate the
report.

Figure 7.2.12

/top

13. How to display transaction data of "Undefined" phone user sorted by the date?
From Query menu, select Transaction detail per date templete in Run submenu, then click Modify button next to Query Template
combo box, then do the following steps :

Figure 7.2.13

a. Click Filter tab.
b. Select phone user code in Available Columns in the left side dan click on icon.
c. Select "equal to" in the Operator section dan choose "Undefined" in Parameter section, click "Save" button to save the modified
template. It is recommended to use a template name which explain the template function for displaying Undefined phone user
data, then click "Run" button to generate the report.

Figure 7.2.14

/top

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The Latest Technology

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Call Accounting
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Glossary

Access Code

Information from PBX as codes defined by PBX for phone user to use a trunk/communication channel. This
data sometimes sticks with destination number.

Account Code

Information from PBX as code to identify the usage or purpose of certain call.

Account Name

Brief information of account code.

Active Directory

It was previously known as NT Directory Service. A technology created by Microsoft that provides various
network service, such as LDAP (directory service), carberos (Autentication Service) and DNS (based on other
network names and information).

Answerback

Information from PBX as codes to detect whether a call transaction was connected or not. The format can be a
flag or a counter.

Area Name

Brief information of destination area.

Ascending

Data sorting from the smallest number or alphabet to the biggest.

ASCII

American Standard Code for Information. Standard of characters, numbers and puctuation marks for computer
referring to Roman alphabet, marked with number 0 until 127.

Attribute

Unique entry in LDAP or Active Directory, such as UID, CN, SN ,OU, O, DC etc, the attribute can be a single
value or multiple values.

Authorization

Authorization is required for many long distance calls, especially calls using credit cards, calling cards, etc.
Authorization is performed by the system through remote database service validation.

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Bandwidth

The maximum of data that can be transferred in certain amount of time. The bigger the bandwith, the faster
the transfer is processed.

BaseDN

Base or root in LDAP or Active Directory. Example : ”dc=datacom,dc=co,dc=id”.

Browse

Also known as browsing. To find information and data, either in a private computer or in the Internet.

Buffer

[1] Location of temporary storage for information that has not been sent or received. Usually it is located
between two different device which has different capacity or processing speed.
[2] Temporary data storage to be transferred into different media.

Byte

Computer data size unit.

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Caller ID

Feature in telephone set and celluler phone for a user to identify caller's telephone number.

Caller Number
Information from PBX informing the originating telephone number of an incoming call.

Call Type

Information from PBX as code used to distinguish different transaction type such as: voice, data or fax.

CDR

Call Detail Recording. Raw data representing records of a telephone connection, whether it is outgoing,
incoming or internal call. CDR is also called SMDR (Station Message Detail Recording). Depending on the PBX
feature, incoming and internal CDR data may not available on some model.

Class Code

Grouping code based on cost, distance, provider, etc.

Class Name

Brief information of grouping for cost calculation, can be based on the distance.

Client

The short form of Client Computer, meaning a computer which is connected to a server.

Client Application

Application which runs in Client Computer.

[Common Name] in an entry, the atribute of certain item which is the leaf in the LDAP or Active Directory tree
structure. Example: “cn=Ana Maria”

COM

Descendant of Serial port .

Conference Flag

Information from PBX as code used to mark a conference call conversation, meaning more than two extension
are connected at the same time.

Convertion Process

Identification, validation and convertion process of raw data to standard data.

Cost #1

Cost that usually is calculated based on connection cost parameters.
Cost #2

Cost that usually is calculated based on additional parameters, for example : airtime.

Cost Additional

Additional cost for each transaction from trunk usage, account usage, etc.

Cost Adjustment

Cost adjustment for each transaction based on special reference number.

Cost Tax #1

Additional cost for tax #1.

Cost Tax #2

Additional cost for tax #2.

Cost Total

The total cost from all cost factors.

Cost Center Code

Billing group coding.

Counter

The quantity of certain parameter, such as the number of calls, total cost and total call duration.
This Counter value will be compared with allowable maximum value.

CSV

Comma Separated Values. Standard of file format widely used for data transfer using .csv file extension.

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Database

Collection of data or information arranged according to certain category in order to be easily searched.

Data Shifted
Imperfect raw data condition because some part are missing or corrupted.

[Domain Component] is one of the items used as root in the LDAP or Active Directory. Example :
“dc=datacom”.

[Distinguish Name] is absolute address in the LDAP or Active Directory.

DNroot

LDAP or Active Directory Administrator. Example : ”cn=Manager,dc=datacom,dc=co,dc=id”.

DIT

[Directory Information Tree] = Information directory arranged in a tree structure and saved in LDAP or Active
Directory Server with certain ID.

Default

The original setting of an application or device.

Delay

The time difference between the momment of a sender send information and when the receiver receive it.

Demo

A Free version of an application, usually it has limited facility.

Descending

Data sorting from the biggest number or alphabet to the smallest.

Destination Code

Grouping code of destination number.

Destination Number

Information from PBX as destination number of outgoing calls.

Directory Service

Simple database or software system to store, manage and serve data access and information related with the
objects in it according to the ID of each object.

DISA
Direct Inward Station Access.
[1] DISA is facility to call into a telephone system, is the main path to connect into several PBX and
performing hidden call.
[2] Feature in a telephone system to access all feature in the system. Basically DISA is a path used to do
long distance call from a point to another point that physically connected in switching network. This way a
company can save on the cost of long distance calls which otherwise are expensive if performed through
regular telephone provider network.

Direction

Information from PBX that is used to distinguish the transaction direction: Outgoing, Incoming, and Internal.

Distro

The name of various Linux distribution package. Famous Distro includes Debian, Red Hat, Mandrake and Suse.

Dongle

Dongle is a device connected to computer port, used for software copy protection.

Drop Down Menu

Also called as pulldown or popdown menu, is a list of submenu displayed when a menu is clicked.

Duration

Information from PBX for the duration of a transaction. This information can be directly in duration format or
can be the start time and the end time of a transaction.

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Electonic Mail, abbreviated as email. The delivery system of computer message or letter through the Internet.

Email Server

A computer in a network that function to serve the acceptance and delivery of its users' emails.

Extension

Extension.
[1] Information from PBX for the telephone number which was initiating a transaction.
[2] The suffix after the dot in a file name. It is a marker for Windows that certain file should be opened by
certain application. For example .doc for Microsoft Word, .xls for Excel and .txt for Notepad.

Extension Transferred from

Information from PBX for the extension which initiated transfer of a call transaction.

Extension Transferred to

Information from PBX for the extension which receives transfer of a call transaction.

Extranet

Internal network that use internet technology and equiped with telecommunication security system to
remotely share infomation with the staff, business partner, supplier, vendor or customer.

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Field

Column or container in a database for certain information. For example, artist_name field contains artists
name only, song_name contains only songs of the artist.

Filter

[1] Program to filter/select/sort/ data according to certain category.
[2] Certain effect to modify a picture in digital image processing application.

Fixed Telephone

A Telephone which is connected physically to Telephone Operator through a land line.

Folder

The location of a group of files in a storage media.

Font

A set of alphabet design with certain form, size and style (for example standard, bold, italic).

Frame

A set of data bits in specific format, with markers at both ends to indicate the beginning and the ending of a
frame. Certain format has specific meaning to be recognized and further processed by a network device. Frame
usually contains control information for data addressing and error checking.
Frequency

The number of transaction.

FTP

File Transfer Protocol, a simple protocol to download and upload file to a server through the Internet.

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Gigabyte.
[1] Digital size unit, 1GB is equivalent with 1024 MB
[2] Media storage capacity, for example 40 GB hard drive can store data up to 40 GB.

GSM

Global Standard for Mobile Communication. Cellular and wireless communication standard that use TDMA
(Time Division Multiple Access) system. It has user identification system defined by a SIM card which is
inserted into a cellular phone.

GUI

Graphical User Interface. Application display, usually consists of a pointer, desktop, icons, window and menu
so that user can operate it easily by clicking the mouse or touching the screen (in a touch screen display
system).

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Home Page

The main page of a web site displaying the main menu and links to other pages.

Host

Host Computer. A Computer containing centralized data / information and connected to other computers. It
functions similar to a server, to serve data request from client computers.
HTML

Hypertext Markup Language. HTML is computer language standard to format the display of web based
documents and capable to add aditional features such as image, audio, and java applet.

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IDD

International Direct Dialing. The capability to do direct calls to other countries.

Incoming

A call originating from outside of a PBX system.

Inmarsat

International Maritime Satellite, provides mobile communication service for ships, air planes, automobiles and
broadcastig station, often used for emergency condition. Inmarsat provides telephone, telex, fax, email and
data connection for more than 14.000 customers.

Install

To add an application or hardware to a PC.

Interface

A device or an application installed between 2 or more system so that those systems are albe to
communicate.

Internet

Global computer network for communication and data transfer between computers that are connected to the
network.

Intranet

Computer network for sharing information between internal computers in an organization..

Internet Protocol. Part of TCP/IP protocol which describe a network software function to analyze the
connection point of email address, outgoing information route and accepting incoming data.
IP Address

IP address is a notation that consists of several numbers to identify a computer in a network.

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LAN

Local Area Network. Several computers that are connected and capable of communicating locally.

LDAP

[Lightweight Directory Access Protocol]. A protocol running under TCP/IP to manage the mechanism of
directory service access which is implemented to describe informations such as information about people,
organizations, roles, services and several other entity.

LDIF

[LDAP Data Interchange Format]. A group of records to describe the standard plaintext data interchange
format to fill and to update LDAP directory through data import and export process.

Linux

Computer Operating System initially created by Linus Torvalds.

Location Code

Two digit characters to indentify a location.

Called also logging, Log on or logon. Process to come into a computer system, network or online service, ask
name admission filling and user password so that computer can identified and admit validity in accessing.

Log Out

Called also Log Off. The contrary from Log in. Action to out from computer system, network, or online service.

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Megabyte. Digital data unit. One MB is equivalent with 1024 KB, or 1 million byte = 1.048.576 byte to be
exact.

Modem

Come from word modulator/demulator that functioned to send data signal (digital) pass telephone network
(usually shaped analog signal).

MDI

Multiple Document Interface. Graphical user interface of a computer application which capable to display
multiple windows within one parent window

Multisite

A feature of this application to process and integrate data from various location/site to produce consolidated
reports.

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NDD

National Direct Dialling.

Network

Amount of computer, minimal fruit PC, connected and can cooperate.

Number Caller

Originating Telephone Number of a call.

Number Modified destination number
Destination number which has been modified for a certain process.

Number Original destination number

Destination number received from PBX.

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[Organization]. One of root item in LDAP or Active Directory, usually used to define a company name.
Example : “o=Datacom Solusindo”.

Object Class

A group of entry in LDAP or Active Directory to inform the group type, and usually consist of names, type and
syntax attribute grouped in a valid data in each class. Example : ObjectClass “Person”.

Offline

Not connected, for example not connected to the internet network.

OID

[Object Identifier]. Object identifier in LDAP or Active Directory.

Online

Connected, for example conncted to internet network.

Operating System

Operating System is a collection of computer programs to control all system in a computer and provides
service for a user to use the resources in the system. Example : Windows, Linux, etc.

Organization Code

Subdividing caller code, usually based on organization chart or departement.

[Organization Unit]. One of root item in LDAP or Active Directory usually used to define a department in a
company. Example : “ou=development”.
Outgoing

Out connection transaction direction. User ability at one network to communicate with user that located in
another network. The capability of a user in one network to communication with user in another network.

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PABX

Private Automatic Branch eXchange. PABX is a private telephone switching system in an office or organization.
Usually it is connected with Public Telephone Network through a Provider and can also be connected with
other PABX system through a private line.

Parallel Port

Also known as LPT (Line Printing Terminal) port, is a connection socket usually used to connect a PC with a
printer.

Password

A series of character (usually kept secret) to secure access to a file, application, computer system or network.

Path

Location of a drive, folder or file in a computer system.

PBX

Private Branch eXchange. PBX is a smaller capacity version of PABX.

PDF

Portable Document Format, is a format for document files containing texts and images. This document format
is designed to be read with a document viewer that maintain display and printer output consistency among
various computer system configuration, and usually can not be edited by the reader.

Phone User Code

Registered phone user code in this system.

Phone User Name
Brief information of phone user, can be a name or type of the device : fax, modem, etc.

A series of number used similar to a password to access a telephone call transaction.

PopUp Menu

A menu that will be displayed after a certain button is clicked.

Port

Socket or connector in a computer to connect the computer with other device.

Print Preview

The display of a document or a file as a preview of its printed output.

Process Correction

Data condition related with the process that has been done, whether it was through correction process or not.

Process New Data

Data condition related with the process that has been done, whether it produces new data in a table or not.

Process Reprocess

Data condition related with the process that has been done, whether it has been reprocessed or not.

Process Watchdog

Data condition related with the process that has been done, whether it needs to be monitored or not.

Provider

Process which reflects the interface between a telecommunication service provider with the communication
devices installed, such as telephone line or fax machine. Telecommunication service providers which have
similar information system can be configured similarly.

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Query

Searching of information in database system.

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Raw Data

Data packet received by recording application of a PBX and has not been standarized.

RDN

[Relative Distinguished Name]. Relative address in LDAP or Active Directory.

Recording Process

Data Recording Process from PBX into a buffer.

Reference Adjustment

Reference number related with cost ballancing filling.

Refresh

To update the display of data, image and other information on the computer screen.

Rejected Data

Raw data from PBX that can not be processed because of some essential data are invalid. For example: the
month value in the date information is over 12, blank extension, etc.

Respond Delay

Information from PBX of a call transaction for how long the waiting time before an incoming call is actually
received.

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Schema

Schema in LDAP or Active Directory that is used to define a set of rules describing what type of data/object to
be saved together with its allowed atribute. Schema helps to keep data consistency and quality to minimized
duplicate data.
Serial Cable

A Cable to connect two devices via serial/COM port.

Serial Port

Socket or port in a PC for serial device connection; also known as COM port. Commonly used to connect
external modem, digital camera, PDA, or for a mouse in older computers.

Server

A computer which control a network.

Service

Application which can be run in the background in Windows OS, similar with Daemon in UNIX. Typical
application Services for this type are developed for Client/Server, Web Servers, Database Servers, and other
Server based application, locally or in a network.

To allow a file or directory to be accessed by other users in a network or in the internet.

Skin

The visual display of an application including control buttons and menus.

Slapd

One of main LDAP service which runs as LDAP daemon, to serve client's request, query and communicating
with backend database.

Slurpd

One of main LDAP service which runs as Replication daemon, to serve data replication process so that the
client data are synchronized with the server.

SMDR

Station Message Detail Recording. Raw data from PBX which are the records of all call transactions, be it
outgoing, incoming or internal (depends on the PABX feature). SMDR is also called as CDR (Call Detail
Recording).

SMS

Short Messaging System, is a short electronic message used in cellular telephone, limited to 160 character per
message.

SMTP
Simple Mail Transfer Protocol. Protocol used to deliver emails from a user to a mail server.

[Surame]. The last name of a person, which is an atribute for certain item in the leaf of LDAP or Active
Directory tree. Example : “sn=ana”.

SSL

Secure Socket Layer. Protocol for secure data transmission via the internet. SSL implements cryptographic
system to encrypt information during the transmission.

Standard Data

Data that has been converted from raw data into standard data format for further processing.

Start and End Date

Information from PBX for the start and end date of a transaction. Some PBX send both start and end date,
some other record only start date or doesn't have this information at all.

Start and End Time

Information from PBX for the start and end time of a transaction. Some PBX send both start and end time,
some other record only start time or doesn't have this information at all.

System Tray

Display in taskbar, at right under desktop, full icon that view the running program. Introduced to begin
windows 95.

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Tab

User Display resembles with diary book, shaped gibbosity from copy stack, as part from computer program
dialog box. Every tab represent a choice group and tuning.

TCP

Transmission Control Protocol or widely known as TCP/IP is a protocol for transmitting data over the internet.
TCP/IP can also be used as communication protocol in internal network (intranet or extranet).

Termination Code
Information from PBX as code to distinguish the termination (end) of incoming transaction.

Template

Ready to use design for filling texts and images of a new document.

Temporary File

A File that is created in the hard drive for temporary data storage of an application. It often used to speed up
access to certain data which otherwise will have to be retrieved from a process or remote data storage
everytime it is needed.

Tie Line

A private dedicated communication line/channel that connects two or more PBX without having to establish a
connection through public telecommunication provider. This is often used to minimized the long distance
communication cost between various sites in a company.

Time of Call

The starting time of a transaction, based on the data received from a PBX.

Time of Cost Calculation

The starting time of cost calculation of a call transaction.

Toolbar

A group of buttons in an application display which contains various icons for quick access of its features, for
example to save file or to print.

Tooltip

Mini window/pop up message displaying some information when a user move the mouse pointer over certain
object.

Transaction

Telephone connection or conversation.

Transaction Data

The output of standard data processing, with the result of cost calculation and other additional related
information.

Transaction ID

Transaction sequence number.

Transaction Process
Processing of standard data into transaction data.

Raw Data > Standard Data > Transaction Data

Transfer from Marker

Information from PBX as code to mark that a transaction was transferred from another extension.

Transfer to Marker

Information from PBX as code to mark that a transaction was transferred to another extension.

Trunk

A communication channel between a PBX to another PBX or to Public Telecommunication Provider Switching
Network.

Trunk Code

Code for the trunk that was used in a transaction.

Trunk Group Code

Information from PBX for trunk group.

Trunk Member

Information from PBX for a trunk member, representing a specific provider susbcriber number which is
connected to the trunk.

Trunk Number

Trunk Number usually is the subscriber number that was registered in the communication service provider.

Trunk Route

Information form PBX for physical code in PBX terminal for certain communication line/channel.

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UID

[User ID]. Attribute of certain items which leaf point in the tree structure.

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VoIP

Known also with the title IP Telephony, in general defined as a system that make use internet network to
send voice data package from a place to other place uses protocol IP mediator .

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Watchdog

Functioned as connection oddity existence observer based on rule appointed, or also anomaly towards
connection executant ability (extension or trunk, as according to arrangement at each list).(extension or
trunk, according to its setting).

Worksheet

Gazette "paper " on the screen that serves as a working paper. Examples such as a worksheet in Microsoft
Excel.

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XML

eXtensible Markup Language. Language that used to make or display document based on web. But in the
maker, standard language format can be accustommed with programmer desire.

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Y
Z

Support

If there is any inquiry, please do not hesitate to contact PT Datacom Solusindo:

Phone Number : (+62)(21)(5824747)
Fax Number : (+62)(21)(5818001)
Email : [email protected]