Ordering Guide

Cisco Partner Confidential

Cisco Secure Endpoint (Formerly AMP for Endpoints)

and Secure Endpoint Virtual Private Cloud
June 2022

Introduction Audience
This guide is intended for Cisco sales, partners,
The ordering guide is designed to help Cisco sales, partners, and distributors
and distributors qualified to sell security products
order Cisco Secure Endpoint solutions. This guide will help you: and services on the Cisco Global price list.
• Understand Cisco Secure Endpoint products and service offers
Scope
• Understand specific Secure Endpoint offers and identify the right ones for your customers
This ordering guide provides information about
• Make sure that the right quantities and types of the product are selected to reduce the risk of order rejection quoting, ordering, and pricing for Cisco Secure
• Provide information about the end-to-end quote-to-fulfillment process in the Cisco Commerce Workspace and products and services that are available on the
Cisco Service Contract Center for these offers Cisco Global price list.

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Table of Contents
Overview of solution 3

Secure Endpoint 4

How to order Secure Endpoint 6

Cisco Secure Endpoint Private Cloud 19

How to order Cisco Secure Endpoint Private Cloud Physical Appliance 20

How to order Cisco Secure Endpoint Virtual Private Cloud 22

How to order Cisco Secure Endpoint for Education 24

Understanding the service offers 26

Cisco Advanced Security Services 26
Cisco Success Tracks and Support Services 28
Cisco Talos Incident Response 29

Understanding the ordering process 31

Appendix: SecureX Entitlement and Ordering 36

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Overview of solution
Secure Endpoint is a next generation endpoint security intelligence with all devices the threat has touched in malware attacks that evade initial detection but are
solution that prevents, detects, and responds to threats. your network later identified, often the case with targeted zero-day
A cloud managed solution, Secure Endpoint: attacks.
Cisco Secure Endpoint solutions portfolio
Stops Malware: Using multiple preventative engines, Our Secure Endpoint solutions offer:
Secure Endpoint automatically identifies ransomware Secure Endpoint solutions continuously aggregate
• Malware blocking and continuous analysis
and other advanced threats before they reach the user’s data and events across extended networks, endpoints,
mobile devices, servers, data centers, and virtual • Tracking of malware proliferation and activity with
endpoints. Since Secure Endpoint takes a cloud-based
environments. They deliver visibility and control against trajectory tools
approach to threat intelligence and file analysis, it’s
constantly fed the most up-to-date information malware and persistent threats across the full attack • Indications of compromise
continuum: before, during, and after an attack.
Eliminates blind spots: Secure Endpoint provides • Root cause analysis
a holistic view of your endpoints, regardless of the In addition, Secure Endpoint solutions use the
• Outbreak control
operating system. Gain deeper visibility, context, and power of big data analytics, continuous analysis, and
control of servers and endpoints running Windows, real-time security intelligence to deliver detection, • Impact reporting
MacOS, Android, iOS, or Linux tracking, analysis, and remediation to protect the • Threat hunting
enterprise against malware and targeted persistent
Discovers unknown threats: Secure Endpoint With these capabilities, the Secure Endpoint solution
attacks. Continuous analysis uses cloud-based big
continuously monitors, analyzes, and records all helps security operations focus on the threats that
data analytics to go beyond point-in-time detection,
activity to uncover malicious behavior. Upon detection, matter most, increasing security effectiveness and
constantly re-evaluating new and historical data
Secure Endpoint drastically reduces investigation and operational efficiency while decreasing incident
gathered over time to detect stealthy attacks. Robust
remediation time by providing a complete history of the response times.
retrospective security tools alert security teams to
threat. Secure Endpoint then automatically shares that

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Secure Endpoint
Cisco Secure Endpoint delivers endpoint protection against malware for Windows, Cisco Secure Endpoint is offered through three tiers:
Mac, Linux-based systems, and Android and iOS mobile devices. a. Secure Endpoint Essentials
The Cisco Secure Endpoint Windows Connector supports both 32-bit and 64-bit b. Secure Endpoint Advantage
versions of the following operating systems: Microsoft Windows 8 and 8.1, Microsoft
c. Secure Endpoint Premier
Windows 10, Microsoft Windows 11, Microsoft Windows Server 2012 and 2012 R2,
Microsoft Windows Server 2016, Microsoft Windows Server 2019, and Microsoft The capabilities available as a part of the respective tiers are as follows:
Windows 2022. Windows 7 and Windows 2008 R2 are also supported but ESU is
Secure Endpoint Secure Endpoint Secure Endpoint
required. For more details on Windows support go here. Essentials Advantage Premier
Secure Endpoint Mac Connector supports 64-bit Macs on macOS 10.13 to 10.15, as Anti-malware X X X
well as 11 and 12.
Application Control X X X
The Cisco Secure Endpoint Android Connector supports Android 8.0 (Oreo) and
Dynamic File Analysis X X X
higher.
Behavioral Monitoring X X X
For iOS deployments, customers use the “Cisco Security Connector,” an iOS
App compatible for use on supervised iOS devices managed by a Mobile Device Endpoint Isolation X X X
Management (MDM) solution running Apple iOS 14.4 and greater.
Orbital Advanced Search X X
The Cisco Secure Endpoint Linux Connector supports RHEL/CentOS 6, 7, and 8; Oracle
Threat Grid Cloud X X
Linux (Red Hat Compatible Kernel) 6, 7, and 8; Oracle UEK 7 and 8; Alma Linux 8; Rocky
Linux 8; Ubuntu Linux 18.04 and 20.04; Amazon Linux 2 Kernal 4.14 and above; SUSE Risk-Based Vulnerability X X

Enterprise Linux 15 / openSUSE Leap 15; and also, Debian Linux 10 and 11. SecureX Threat Hunting X

Support for Secure Endpoint X

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Secure Endpoint Essentials Tier of the network to contain threats without loss of new Premier tier within Secure Endpoint. It tells the
forensic data. Fast endpoint reactivation upon incident responders a narrative of how an attack
The Essentials tier of Secure Endpoint provides the
completion of remediation. was spotted or how it evolved and what to do next
following capabilities:
in terms of response. The purpose is to discover and
• Defense of endpoints and remote workers against Secure Endpoint Advantage Tier thwart attacks before they cause any damage. As
sophisticated malware from the point of entry The Advantage tier of Secure Endpoint adds Advanced a side-effect of leveraging regular and continuous
through propagation to post-infection remediation. EDR capabilities: threat hunting, an organization increases their
• Detection and blocking of malware, confirmation knowledge of vulnerabilities and risks which further
• Orbital Advanced Search: On-demand deep
of infection, path-tracing behavior analysis, target allows the hardening of their security environment.
endpoint search using osquery for capturing forensic
remediation, and a report on malware impact data and other observables on an endpoint • SecureX Threat Hunting leverages the expertise
• Speedy response times and automation of of both Talos and the Cisco Research and Efficacy
• Threat Grid Cloud: Access to Threat Grid Cloud
remediation to prevent future attacks, mitigate Team to help identify threats found within the
Console for in-depth malware threat intelligence
damage and eliminate the risk of reinfection. customer environment. Cisco delivers highly
• Risk-based Vulnerability: Identify vulnerabilities automated human-driven hunts based on playbooks
• Identification of indicators of compromise at both in your environment, with risk scores to prioritize producing high-fidelity alerts. The process uniquely
the network and system levels, typically missed by remediation. Enabled through integration with Kenna combines the Orbital Advanced Search technology
single-purpose detection technologies. Security. with expertise from elite threat hunters, with 20
• Use of Cisco Security Intelligence Operations years of industry experience, to proactively find more
global network of sensors, as well as intelligence Secure Endpoint Premier Tier sophisticated threats.
collected from the Talos Security Intelligence and The Premier tier of Secure Endpoint adds SecureX
• The Secure Endpoint Premier license is available to
Research Group, to provide collective security threat hunting capability:
order globally in all regions. However, the SecureX
intelligence protection to benefit from the billions
• SecureX Threat Hunting is a proactive analyst-centric Threat Hunting infrastructure that processes the
of malware samples analyzed monthly.
approach to detecting hidden advanced threats. customer telemetry and executes hunts is currently
• Ability to isolate infected endpoints from the rest This capability is offered exclusively as part of the available only in North America.

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How to order Secure Endpoint

Secure Endpoint Pro Service Cisco Secure Endpoint can be ordered using the appropriate License and Subscription part numbers.
The Secure Endpoint Pro Service adds Managed EDR Secure Endpoint Essentials Tier:
capabilities to Secure Endpoint: • AMP4E-SEC-SUB / AMP4E-CL-LIC
• Our dedicated elite team of Cisco security experts Secure Endpoint Advantage Tier:
performs 24x7x365 endpoint monitoring, detection,
and response so you do not have to • AMP4E-SEC-SUB / AMP4E-ADV-CL-LIC & SVS-CMS-EDRADV

• Cisco specialists use automation and advanced Secure Endpoint Advantage Tier without Secure Endpoint Pro:
playbooks powered by the Cisco SecureX platform to • AMP4E-SEC-SUB / AMP4E-ADV-CL-LIC
drastically reduce detection and response times, so
Secure Endpoint Premier Tier:
you do not have to
• AMP4E-SEC-SUB / AMP4E-PRE-CL-LIC & SVS-CMS-EDRPRE
• We conduct an in-depth investigation of every
incident for you and enable you to approve or reject Secure Endpoint Premier Tier without Secure
remediation actions based on evidence from our Endpoint Pro:
experts • AMP4E-SEC-SUB / AMP4E-PRE-CL-LIC
Secure Endpoint Advantage and Premier tiers are not applicable when ordered with Secure Endpoint Private Cloud.

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Important Note 1: Single Tier allowed in a deployment purchases only if the end date of the incremental purchase Important Note 3: Secure Endpoint Pro with
is co-termed with the end date of the original purchase Advantage or Premier Tiers
Do note that to provide optimum protection and
and not otherwise.
management, a customer can have only one of the Secure Endpoint Pro is a TS Subscription Service
above three tiers deployed in their entire environment. Important Note 2: Threat grid cloud accounts with based on commit plus overage. Committed quantity
Customers attempting to purchase and deploy multiple Advantage Tier must be a minimum of five hundred endpoints and
tiers will see errors in their purchase and activation aligned to the tier of Secure Endpoint.
All Advantage customers will receive a Threat Grid Cloud
process. account. Customers purchasing <500 Advantage tier Secure Endpoint Pro is only available as a service for
If you are an existing Secure Endpoint customer endpoints will receive 1 Threat Grid Cloud account and Secure Endpoint Advantage and Premier license tiers.
interested in purchasing additional licenses, you may those purchasing >=500 Advantage tier endpoints will When ordering 500+ of Advantage or Premier
purchase additional Secure Endpoint Essentials tier receive 3 Threat Grid Cloud Accounts. Secure Endpoint the Secure Endpoint Pro service
licenses. Alternatively, you can upgrade your entire Existing Threat Grid Cloud customers who purchase will auto-attach to your order. If the customer does
deployment (existing and new) to the Advantage or Secure Endpoint Advantage will have 1 or 3 users not wish to purchase the Secure Endpoint Pro
Premier Tier by purchasing Secure Endpoint Advantage (depending on the number of endpoints that they service, they can de-select it. Secure Endpoint Pro
or Premier licenses for your entire deployment. If you buy purchase) added to their Threat Grid Cloud User count. is priced per endpoint by term and volume.
a higher Tier only for incremental deployment, you will
experience provisioning errors and will be required to For EA customers, the eligible number of Threat Grid
upgrade your entire deployment to the higher tier e.g. if Cloud User accounts should be requested from the Threat
you own 1000 licenses of Essentials and need to purchase Grid EA workspace and not the Secure Endpoint EA
an additional 500, you may either purchase an additional workspace.
500 Essentials or purchase an additional 500 Advantage
AND upgrade the existing 1000 to Advantage. If you
received Orbital free for the rest of your term, based on a
request to provisioning, it can be extended to incremental

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Step-by-step order flow for A La Carte

All orders can be submitted directly through Cisco
Commerce Workspace.
1. Begin by searching for the Secure Endpoint license
part number: AMP4E-SEC-SUB and “Add” it.
2. Go to “Select Options”

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3. Enter the quantity that equals the number of Secure

Endpoint connectors that are being purchased,
for the package that needs to be purchased:
Secure Endpoint Essentials (AMP4E-CL-LIC),
Advantage (AMP4E-ADV-CL-LIC), or Premier
(AMP4E-PRE-CL-LIC).

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After the number is entered, the Configuration Summary

is updated with pricing for the default options. Three
years monthly billed subscription with auto renewal
enabled is the default.
4. Click on “Edit” to manage the terms and billing for
the subscription order.

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5. To change the default options, go under the “New

Terms and Billing” section:
• For terms of 1 or 5 years: edit “Effective For”
• To turn off Auto Renew: toggling off “Auto Renewal”
• For Periodic billing: edit Billing Frequency
• Click on “Save Changes” in the upper right once
desired terms and billing changes have been made.

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• Note: Software Support Basic is included in the

Secure Endpoint product subscription license.
6. Confirm you are satisfied with your selections by
clicking ‘Verify & Save’ in the upper right.

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7. Software Support can be upgraded to high-value

service levels, Software Support Enhanced or
Premium by editing the ‘Secure Endpoint Cloud
Support Services’ section (Additional details
available in the ‘Software Support for Secure
Endpoint’ section below). Additionally, Cisco Success
Tracks Level 1 and Level 2 Support options are
also available. Click on Swap to make your upgrade
selection.

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8. Enter the Provisioning Details by clicking on “View/
Edit” as shown here.

• Important Note: Please do not use generic email IDs

such as [email protected] in the provisioning
information. Such generic email IDs will be rejected
at the time of provisioning Threat Grid Cloud console
access. Please use valid users and their individual
company-assigned email IDs.
• After a Secure Endpoint order has been entered and
submitted, a Cisco InfoDoc is immediately sent to the
designated e-delivery email address.

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Step-by-step order flow to purchase Secure Endpoint Pro for Secure Endpoint EA Choice Customers:
All orders can be submitted directly through Cisco
Commerce Workspace.
1. Begin by searching for the Detect and Respond SKU:
CX-SEC-MDR and “Add” it.
2. Go to “Select Options”

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3. Enter the quantity that equals the number of Secure

Endpoint connectors that were purchased under
an EA, for the package that aligns to the Secure
Endpoint tier from the EA: Secure Endpoint Pro
Advantage (SVS-CMS-EDR-ADV) or Premier
(SVS-CMS-EDR-PRE).
• After the number is entered, you will need to click the
box to “Accept” to acknowledge the customer has
the same quantity of the appropriate level of Secure
Endpoint. Failure to have the corresponding tier and
quantity of Secure Endpoint may result in delays,
3 cancellations, additional charges, etc.

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• The Configuration Summary is updated with pricing

for the default options once the quantity is entered.
Three years monthly billed subscription with auto-
renewal enabled is the default.
4. Click on “Edit” to manage the terms and billing for
the subscription order.

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5. To change the default options, go under the “New

Terms and Billing” section:
• For terms of 1 or 5 years: edit “Effective For”
• To turn off Auto Renew: toggling off “Auto Renewal”
• For Periodic billing: edit Billing Frequency

Provisioning support
• Contact the Cisco Secure Endpoint provisioning
support team with inquiries by emailing:
[email protected]

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Secure Endpoint Private Cloud

A Cisco Secure Endpoint Private Cloud appliance Major benefits include:
delivers all the same benefits as the Secure Endpoint • Capability to meet expanding needs: Each Secure
• Privacy through a self-contained appliance: The
Essentials solution, offering comprehensive advanced Endpoint Private Cloud Virtual Appliance instance
Secure Endpoint Private Cloud appliance and
malware protection using big data analytics, continuous supports up to 10,000 connectors. Each Secure
management system is a single on-premises solution
analysis, and security intelligence. However, it is Endpoint Private Cloud Physical Appliance supports
that customers install on their own hardware.
delivered as a single on-premises solution in a choice up to 100,000 connectors. Multiple appliances,
of virtual or physical appliance form factor. • Network and endpoint protection: The appliance
each operating standalone, can be added to the
connects to endpoints through Secure Endpoint
This solution helps organizations with strict privacy environment.
connectors and directly to Secure Firewall (formerly
requirements deploy a private cloud appliance to service • Air gap functionality: The Secure Endpoint Private
AMP for Networks) and Secure Web Appliance
their endpoint connectors. Along with a high level of Cloud Physical Appliance has the additional
(formerly AMP for Content) for protection against
security data privacy, the Secure Endpoint Private Cloud capability to be deployed in a fully air-gap mode in
malware.
provides detection, blocking, tracking, analysis, and isolated networks with no external connectivity.
remediation to protect the enterprise against targeted
and persistent malware attacks.

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How to order Cisco Secure Endpoint Private Cloud Physical Appliance

The Secure Endpoint Private Cloud Physical Appliance Note that SFP Cables are not included by default with 7. Terms of each of the part numbers can be edited by
can be ordered by selecting the Secure Endpoint Private this product. If needed, please add that to the order. editing the Service/Subscription duration for each of
Cloud physical appliance, desired support contract, the following part numbers.
3. Next, optionally edit service/subscription under the
and content subscription. The following instructions will physical appliance if you wish to change the default AMPPC3000-K ( - Cisco Secure Endpoint Private
guide you through creating an order with the appropriate Smart Net Total Care service contract option. Cloud Physical Appliance Model 3000 (hardware)
hardware, software, license, and subscription part
numbers. 4. Add the Cisco Secure Endpoint Private Cloud CON-SNT or the desired support level
Physical Appliance Content Service Subscription: L-AMP PC-LIC= - Cisco Secure Endpoint Private
Ordering the Secure Endpoint Private Cloud L-AMP PC-K9=. This will automatically add the Cloud Content Subscription License
Physical Appliance required Subscription part number for three years.
AMP4E-CL-SUB - Cisco Secure Endpoint Connector
1. Begin by adding a Cisco Secure Endpoint Private 5. Next, optionally edit service/subscription under the License
Cloud Physical Appliance (for example, Model physical appliance if you wish to change the content
service subscription license term. 8. Confirm that all the above part numbers have a
3000): AMPPC3000-K9. Support service SKU will
matching duration.
automatically get added. The service level can 6. If necessary, add the Secure Endpoint Connectors
be changed as desired by editing the Service/ (AMP4E-CL-SUB) [please select the Essentials The Secure Endpoint Private Cloud Physical Appliance
Subscription. The key part numbers are as stated in package] by specifying the number required. Model 3000 can support a maximum of 100,000
Table 1 on the next page. connectors per physical appliance. Customers requiring
After the number is entered, a three-year term is more than 100,000 connectors for their environment
2. Next, edit options under the physical appliance to selected by default. Edit the Subscription to change must purchase multiple private cloud appliances, in
select the appropriate power cables for your region the connector license term if needed. addition to the appropriate number of Secure Endpoint
(for example, CAB-C13-CBN for the Cabinet Jumper
connectors.
Power Cord). Two power cables are required.

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After a Cisco Secure Endpoint order has been entered and submitted, a Cisco InfoDoc is immediately sent to the
designated e-delivery email address.
Table 1. Secure Endpoint Private Cloud Physical Appliance Ordering information
Secure Endpoint Private Cloud Physical Appliance and Subscription
Part number Product Description
AMPPC 3000-K9 Cisco Secure Endpoint Private Cloud Appliance 3000 Model
L-AMP-PC-K9= Cisco Secure Endpoint Private Cloud, Content License available for one, three, and five years (L-AMP-
PC-1Y, L-AMP-PC-3Y, L-AMP-PC-5Y)

Note: All orders can be submitted directly through Cisco Commerce Workspace.

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How to order Cisco Secure Endpoint Virtual Private Cloud

The Advanced Malware Protection Virtual Private Cloud can be ordered in two ways: 3. Confirm that the following part numbers have been added:
either by using a pre-created bundle or by selecting individual products. The following • FP-AMP-CLOUD-BUN
instructions will guide you through creating an order for each method with the
appropriate software, license, and subscription part numbers. • FP-AMP-CLOUD-SW
• CON-ECMU-CLOUD or the desired support service level
Ordering a Preset Bundle
• FP-AMP-CLOUD=
1. Begin by adding the Secure Endpoint Virtual Private Cloud Software and Service
Subscription Bundle: FP-AMP-CLOUD-BUN. • FP-AMP-CLOUD-1Y

2. Edit the Options to configure the Software and Subscription products: 4. If necessary, add the required Secure Endpoint Service Subscription part numbers
for the Secure Endpoint Connectors.
a. Under the SECURE ENDPOINT VIRTUAL PRIVATE CLOUD component, confirm
that the software part number has been added: FP-AMP-CLOUD-SW. a. Add the AMP4E-CL-SUB [please select the Essentials package] number.

b. Under the added FP-AMP-CLOUD-SW part number, click Select Services/ b. Enter the appropriate number of Secure Endpoint Connectors required in the
Subscriptions; then add the required Service SKU quantity field.

c. Under the SUBSCRIPTION component, add the Secure Endpoint Virtual Private c. The subscription part number AMP4E-CL-LIC and the selected support services
Cloud Service Subscription. part number will be automatically added.
5. Terms for each of the part numbers can be changed by editing the Service/
Subscription
6. Confirm that each of the above part numbers has a matching duration.

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Ordering the Standalone Secure Endpoint Virtual Private Cloud

1. Begin by adding the Cisco Secure Endpoint Private Cloud Virtual Appliance: FP- After a Cisco Secure Endpoint order has been entered and submitted, a Cisco InfoDoc
AMP-CLOUD-SW. Support service SKU will automatically get added. Service level is immediately sent to the designated e-delivery email address.
can be changed as desired by editing the Service/Subscription. Next, add the Note: All orders can be submitted directly through Cisco Commerce Workspace.
Cisco Secure Endpoint Private Cloud Service Subscription: FP-AMP-CLOUD=. This Table 2. Available Bundles for Secure Endpoint Virtual Private Cloud
will automatically add the required Subscription part number for one year.
Part number Product Description
2. If necessary, add the Secure Endpoint Connectors by specifying the number
FP-AMP-CLOUD-BUN Cisco Secure Endpoint Virtual Private Cloud Software and Service
required in the part number AMP4E-CL-SUB.
subscription bundle
3. Terms of all the part numbers can be changed by editing the Service/Subscription
duration for each of the following part numbers. Table 3. Available Secure Endpoint Private Cloud Software and service offerings
FP-AMP-CLOUD-SW
Service or
Cisco Secure Endpoint Private Cloud Virtual Appliance (software)
Software subscription Subscription part
CON-ECMUS-CLOUD Part number Description
part number support part number
or the desired support level number
FP-AMP-CLOUD= Cisco Secure Endpoint FP-AMP- FP-AMP-CLOUD-1Y
Cisco Secure Endpoint Private Cloud Service Subscription Virtual Private Cloud CLOUD=
Cisco Secure FP-AMP-CLOUD-3Y
Service subscription
AMP4E-CL-SUB Endpoint FP-AMP- FP-AMP-CLOUD-5Y
Cisco Secure Endpoint Service License Virtual Private CLOUD-SW
Cloud SOLN SUPP SWSS Cisco CON-ECMUS-
4. Confirm that all of the above part numbers have a matching duration. Secure Endpoint Private CLOUD
Cloud Virtual Appliance
The Secure Endpoint Virtual Private Cloud can support a maximum of 10,000
connectors per device. Customers requiring more than 10,000 connectors for their Provisioning Support
environment must purchase multiple private cloud appliances, in addition to the Contact the Cisco Secure Endpoint provisioning support team with inquiries by
appropriate number of Secure Endpoint connectors. emailing: [email protected].

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How to order Cisco Secure Endpoint for Education

The Cisco Secure Endpoint for Education bundle can
be ordered from Cisco Commerce Workspace (CCW)
using the AMP4E-EDU-SUB subscription part number.
This offer is meant for Education customers and should
be purchased by such customers only. CCW will be
running an automated check to ensure that the end
customer’s “Industry” is registered as Education in
Cisco’s database. For corner cases where an Education
customer is not registered as such, please file a CPS
case through CCW to request an exception.

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The Cisco Secure Endpoint Education offer is available

for all three tiers – Essentials, Advantage, and Premier.
The bundle consists of two types of licenses for each
tier.
a) Staff license
b) Student license
The staff license of each tier is identical to the regular
Secure Endpoint license of the respective tier. The
list price of the student licenses is discounted at 80%
off the staff license to make it more cost-effective
to protect student endpoints. Staff Advantage and
Premier licenses include 1 Threat Grid Cloud User for
<500 endpoints and 3 Threat Grid Cloud Users for
>=500 endpoints. However, student licenses from the
Advantage and Premier tiers do not include the Threat
Grid Cloud User licenses and the student license
numbers do not contribute towards determining 1 or
3 Threat Grid Cloud user counts when purchased with
staff licenses.
Customers would have to deploy staff and student
licenses in the same Secure Endpoint org and license
tiers cannot be mixed in an org.

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Understanding the service offers

Cisco Advanced Security Services The current global bookings policy for Advanced Services - Fixed offers defines
specific time parameters for starting, delivering, and invoicing all Fixed service
Cisco security services help customers integrate Cisco’s breadth of security products,
projects.
migrate from other offerings, and optimize existing security technologies to improve
enterprise security. Important Advanced Services - Fixed booking policy note: Cisco booking policy for
Advanced Services - Fixed services requires that every project must be started within
Cisco Deployment Services for Secure Endpoint is an Advanced Services - A fixed
90 days of ordering the service and completed (delivered to the customer) within 90
offer that provides pre-deployment, deployment, and post-deployment activities
days of the project start date. Therefore, an Advanced Services - Fixed part number
for Secure Endpoint and helps assure a smooth deployment experience. The Fixed
must be used only when the customer understands and agrees that each line item on
service has two versions: the first covers up to five thousand endpoints and the
a given order must be delivered within 6 months of the original order.
second is for 5001 to 25,000 endpoints. The Fixed service part numbers are shown in
Table 4. To order Cisco Security Deployment Services for Secure Endpoint in Cisco Commerce
Workspace, use the part numbers shown in Table 4.
Service structure and the global bookings policy for Advanced Services -
Fixed offers Table 4. Part Numbers for Advanced Services – Fixed

All Cisco service offers defined by the Cisco Advanced Services - Fixed structure has Part number Description Price
a single Advanced Services Project ID (PID) associated with a single service offer. AS-F: ASF-CORE-AMP-END-S Deployment Services for Fixed price per install site
One Fixed service description is associated with each Advanced Services - Fixed Secure Endpoint, Small (Up to country
part number. There is a one-to-one relationship regarding the service description, the 5,000 Endpoints)

part number, and the PID. When the Fixed service is ordered in the Cisco Commerce FP-AMP-CLOUD-BUN Deployment Services for Fixed price per install site
Secure Endpoint, Large (5,001 country
Workspace ordering tool, the associated PID is automatically created. The Advanced
to 25,000 Endpoints)
Services delivery personnel that are responsible for delivering the Fixed service are
automatically notified of the new project and use that project to track all their delivery
activities for the fulfillment of the service.

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Cisco Security Plan and Build Services are Advanced Services - Transaction offers Cisco Sales staff is responsible for creating an accurate Advanced Services -
that help customers develop and deploy a comprehensive security strategy that they Transaction quote and SOW and must engage delivery experts (an executive client
can rely on to deliver the industry’s most comprehensive advanced threat protection services manager or client services manager) in the Cisco Global Security Solutions
solution. This service incorporates a best-practice review, design, and deployment organization to effectively build a properly scoped SOW.
procedure followed by a 30-day post-deployment service to help ensure the system Note: Only Cisco employees have access to the Advanced Services Quote tool.
is alerting properly. Advanced Services - Transaction offers are custom scoped and Partners must work with their assigned Cisco account representative to generate a
priced and written on a Statement of Work (SOW). Customers and partners need to SOW.
engage a Cisco Services account manager to purchase the services.
Cisco Security Optimization Service is an Advanced Services - Subscription service
Cisco Security Migration Services are Advanced Services - Transaction offers that that combines network security audits and assessments, optimization support,
help customers move from older versions of software on Secure Endpoint appliances to and knowledge and learning activities to help customers address today’s security
the most current version. Cisco will perform an analysis of the current Secure Endpoint needs while planning for the future. It provides access to an engineer (or a subject
environment, develop a migration plan, test the plan in a lab, and perform the migration matter expert) that can perform a select number of services to meet the customer’s
in the production environment. Advanced Services - Transaction offers are custom needs. This service can also provide customers with a technical account manager
scoped and priced and written on a Statement of Work (SOW). Customers and partners who immerses himself or herself in the customer’s environment, serving as a full-
need to engage a Cisco Services account manager to purchase these services. time or part-time consultant. The technical account manager assists with extended
To order Cisco Advanced Services - Transaction, refer to the part numbers shown in deployment, onsite tuning and analysis support, ongoing operations, project resource
Table 5. augmentation, or any combination of these activities.
Table 5. Part numbers for Advanced Services – Transaction To order Cisco Security Optimization Service, use the part number shown in Table 6.

Part number Description Price Table 6. Cisco Security Optimization Service part number

AS-SEC-CNSLT (-A, -L) Cisco Security Plan and Build Custom priced Part number Description Price
Services
AS-S: CON-AS-SEC Cisco Security Optimization Subscription
AS-SEC-CNSLT (-A, -L) Cisco Security Migration Custom priced Service
Services

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 Ordering Guide
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The Advanced Services - Subscription Sales and Delivery Guide details how to where we work with the customer’s InfoSec team to detect, contain, and remediate
process a quote and book an Advanced Services - Subscription order. issues and threats.
Figure 1. Mapping of Cisco Support Services features
Cisco Success Tracks and Support Services
Service Levels
Cisco Success Tracks and Support Services can be quoted and ordered in Cisco
tools, including Cisco Commerce Workspace (CCW). Tool usage varies, depending on Solution
Deliverables Enhanced Premium
Support
service offering, partner type, the timing of the services being attached, and whether
the service is new or a renewal of an existing service offering. For more details, refer Software technical support (24x7 access to the X X X
TAC). Initial response target (Severity 1 and Severity
to the section ‘Understanding the ordering process. 30 minutes 30 minutes 15 minutes
2 cases)
Cisco Success Tracks No triage required to open a case X X X

Success Tracks provides a more simplified, tailored approach to services designed to Primary point of contact for multiproduct support
X X X
help customers realize the full value from their technology investments at every step of coordination

their lifecycle journey, to get to business value faster. For more details, please contact Deep expertise on solutions, products, and
X X X
interoperability
your Cisco Partner or Account Manager.
Onboarding guidance for configuration, deployment,
Support Services for Secure Endpoint X X
migration, and IT software integration
The Secure Endpoint Essentials, Advantage, and Premier product subscription licenses Technical adoption X X
include Software Support Basic. The Basic service level provides 7x24 Technical Configuration reviews X X
Assistance Center (TAC) support, software releases, and online resources. Upgrading A designated technical expert serves as a trusted
to the high-value service levels, Solution Support, Software Support Enhanced and advisor and provides lifecycle guidance for ongoing X
Premium provides everything included in Basic with a richer feature set such as performance management and optimization
prioritized case handling, direct access to highly skilled engineers with solution-level Incident and escalation management X
expertise, and onboarding and technical adoption assistance. For optimal visibility Periodic technical reviews, including case analytics X
and control over cyberattacks, Cisco recommends the Enhanced and Premium levels,
To learn more about Cisco Support Services for Security Software, please view the
At-a-Glance.
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 Ordering Guide
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Ordering Model for Success Tracks and Support Services for Secure Endpoint Cisco Talos Incident Response
Cisco Success Tracks and Support Services for Secure Endpoint are available
Cisco Talos Incident Response (CTIR) retainer provides a full suite of proactive and
for purchase through the Subscription Billing Platform (SBP) on Cisco Commerce
emergency services to help you prepare, respond, and recover from a cyber security
Workspace (CCW) as add-on SKUs for Secure Endpoint subscription licenses.
breach. CTIR enables 24-hour emergency response capabilities and direct access to
To configure Success Tracks or Software Support, follow the steps below: Cisco Talos, the world’s largest threat intelligence and research group.
• In Cisco Commerce Workspace (CCW) enter the top-level product subscription ID: CTIR has flexible purchasing options:
• AMP4E-SEC-SUB, or • Product attach: You can order and transact CTIR with Cisco Secure Endpoint
• AMP4E-ADV-CL-SUB, or subscription order. This will provide you with yet another option to create a stronger
security posture and stay protected in case of a security breach. CTIR will be an
• AMP4E-CL-SUB
auto-attach with right-sizing based on product order size. The auto-attached CTIR
• Click “Select Options” and select the appropriate subscription license tier with SKU can be removed and is not mandatory. Also, you can manually select from the
desired quantity: available CTIR options in case of no auto-attach.
• In the Services section, select and attach a service level based on the desired • A la carte: Standalone CTIR subscription orderable in CCW via PID: CTIR-SUB.
deliverables:
• Secure Choice EA: Optional add-on service suite when buying 2+ qualified
• ‘SVS-AMPE-SUP-L2’ for Success Tracks Level 2 Support Security suites
• ‘SVS-AMPE-SUP-L1’ for Success Tracks Level 1 Support Top-level Product ATO PID CTIR SKU Description
• ‘SVS-AMPE-SUP-P’ for Software Support Premium AMP4E-SEC-SUB, SVS-CTIR-SEP-S Cisco Talos Incident Response Retainer-
Small, Attach with SEP
• ‘SVS-AMPE-SUP-E’ for Software Support Enhanced AMP4E-CL-SUB,
SVS-CTIR-SEP-M Cisco Talos Incident Response Retainer-
AMP4E-ADV-CL-SUB
• ‘SVS-AMPE-SUP-S’ for Solution Support Medium, Attach with SEP

• ‘SVS-AMPE-SUP-B’ for Software Support Basic SVS-CTIR-SEP-L Cisco Talos Incident Response Retainer-
Large, Attach with SEP
• Endpoints/nodes and duration will automatically follow the software subscription
To learn more on CTIR, click here.

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 Ordering Guide
Cisco Partner Confidential

Cisco Learning Services

Cisco Learning Services includes technical training and certification programs for • Existing course schedules are published on the Global Learning Locator tool
many Cisco products and their underlying technologies. Security classes provide the
• Questions about registering for these courses, scheduling a new class, or obtaining
knowledge, insight, and hands-on lab experiences needed to help customers deploy,
a quotation on a private, closed-enrollment course can be sent to
integrate, troubleshoot, and manage their Cisco networks more effectively. Refer to
[email protected]. General questions about security training can be
Cisco Learning Services for a list of all Security courses offered.
sent to [email protected]
Cisco security course registration, learning credits, and exams
Access the Cisco Learning Services for a list of Security courses offered.
• Security course brochures can be found on the Cisco Security Resource Training
website
• Customers can purchase Cisco Learning Credits at the same time they purchase
Cisco products and services. Cisco Learning Credits are redeemable for any
Learning@Cisco course whether taught by a Cisco Learning Partner or directly by
the Cisco High-Touch Delivery Team. For more information, see the Cisco Learning
Credits Quick Reference Guide
• Cisco exams are delivered in a proctored environment at Pearson VUE Authorized
Test Centers. Customers can find their local test center, purchase an exam
voucher, or schedule an exam by going to the Pearson VUE website

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 Ordering Guide
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Understanding the ordering process

The following discussion about the ordering process includes information about the Figure 2. Cisco Commerce Workspace ordering workflow
high-level summary, the Cisco Commerce Workspace, and the Cisco Service Contract
Create a
Center. standalone
order
High-level summary of a Cisco order
Select
There are two primary tools for ordering Cisco products and services. The Cisco approved Create the
Enter Select/add
Finalize
Review and
mandatory items to submit the
Commerce Workspace is used for all products and new service orders, and the Cisco quote to order
information order
order
order
convert
Service Contract Center is used for service orders, renewals, software subscriptions,
and advanced services. See Table 7 for a comparison of the two tools.
Cisco Service Contract Center
Cisco Commerce Workspace (CCW) The Cisco Service Contract Center (CSCC) is the primary tool used for ordering
services, purchasing follow-on software subscription licenses, and processing
CCW is the primary tool used for ordering Cisco products and new services offered
renewals of service offerings available on the Cisco Price List. Three main steps
on the Cisco Price List. Three main steps are involved in creating an order: creating
are involved in creating an order: creating a quick quote, validating the quote, and
a quick quote, converting a quote to an order, and submitting an order (see Figure
submitting an order (see Table 7 on the next page for more detail). Customers and
2). For more details about how to use the Cisco Commerce Workspace, visit: https://
partners use the standard quoting process, while distributors have the option of
forums.cisco.com/OperationsExchange
using the standard or quick-quote functionality to create a quote in the Cisco Service
The Cisco Commerce Workspace also acts as a quoting, pricing, configuration, and Contract Center. Partners and distributors can validate and save the quote after all
status tool. software subscription licenses and services have been added before ordering.

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 Ordering Guide
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Table 7. Cisco Commerce Workspace (CCW) Compared with Cisco Service Contract Center Secure Endpoint renewals, cancellations, and changes
(CSCC)
Renewals for software billing platform
Part number Description
• Quote • Quoting and ordering: Follow-on and renewal
Automatic renewal
of software subscription licenses and Secure Endpoint subscriptions automatically renew for an additional 12-month term
• Order
technical services
• Configure by default. No quoting or ordering is required. Starting 120 days before the end of the
• Contract management
• Deal registration
initial term, renewal notices will be sent to the customer or partner. The customer or
partner will receive an invoice at the start of the new term.
CCW CSCC You can cancel a renewal up to 30 days before the start date of the new term. If the
Initial purchase of Cisco product and technical Yes No subscription is not canceled 30 days before the start of the new term, the subscription
services
will auto-renew. Midterm cancellations of subscriptions for credit are not allowed.
Add-on additional licenses Yes Yes
Manual renewal
Add-on additional appliances Yes No
Any subscription can be manually renewed if the customer or partner desires, with
Renewal of current licenses (only 1-Tier) No Yes
standard terms of 12, 36, or 60 months. For manual renewals, quotes are created
Renewal of additional licenses Yes Yes
using the same process as the Change-Subscription process outlined below. This
Renewal with additional licenses and purchase Yes (appliances) Yes (renewals and process will create a new quote. After a quote is approved, it can be converted to an
of additional appliances licenses)
order following the standard process.
Searching and managing contracts No Yes
Subscription cancellations
Renewals may be canceled up to 30 days before the start date of the new term. If the
subscription is not canceled 30 days before the start of the new term, the subscription
will automatically renew. Midterm cancellations of subscriptions for credit are not
allowed.
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 Ordering Guide
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Subscription changes You are now able to adjust the products, quantities, start date, and term. To change
products or quantities, start by selecting the product in the subscription configuration
Changes to the products, quantities, or terms of a subscription may be made at any
summary.
time during the term of the subscription. To change the subscription, select Cloud/
SaaS Subscriptions under the Services & Subscriptions tab. Attempting to add For a manual renewal or to change the subscription terms, select “Change the
products or seats by creating a new subscription will result in an ordering error. Search terms of my subscription.” For a manual renewal, to begin one day after the existing
for the active subscription and select to see the subscription details. Next, select the subscription’s end date.
Modify/Renew button. Renewals for term and content platform
All Secure Endpoint renewal quotes will be initiated by Cisco to make sure that
partners, distributors, and customers receive incentives offered as part of renewal
programs or promotions. The Customer Experience Operations (CEOps) team will
identify these quotes anywhere from 60 to 90 days before expiration. Once a quote
is created, a member of the Renewals Specialists team will contact the appropriate
partner or distributor to engage with the customer for the order. (See Figure 3.)
The following processes are applicable for Term and Content orders.
Figure 3. End-to-End renewal process for Secure Endpoint products

Secure Endpoint renewal End to End

Identify Verify asset Create Determine Check

CCWR
opportunity data at Cisco Cisco quote discounts order status

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 Ordering Guide
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For partners who order directly from Cisco, the Customer Experience Operations Customer, Partner, or Distributor-Led quoting
(CEOps) team will create a quote on behalf of the partner. All orders will be placed If you have not received a quote and need to request one, please reach out to your
using Cisco Commerce Workspace- Renewals (CCWR; see) (Figure 4). renewal sales representative with the following information:
Figure 4. Quoting and ordering directly through Cisco
End customer information (name, address, email of contact)
Partner/
Quoting and ordering Quoting and ordering End customer
Security Partner information (name, address, email, Cisco.com IDDistributor
of the person placing the order)
annuities team
Cisco CRM CCWR CCWR Customer tools Cisco CRM DART CCWR Distributor system Customer tools
Customer Partner Distributor name and contact information, if purchasing from a distributor
Opportunity Partner or Experience (CPE) Opportunity Distributor
Identical quote DART created
recognized by
security renewal created in CCWR
distributor Serial numbers or contract
recognized by
by security and sent to numbers for coverage (review
provides quote
to partner
Distributor the Cisco welcome letter for
receives quote End customer Distributor for places order
by CEOps team
specialist team
and quote created
and places order contract numbers
annuities team
and quote created
or the
pricing Cisco Services Contract
Partner agrees
to pricing
Center)
Renewals
sales team Ops Partner/
Disti
End
customer
Partner/Distributor
Start and end dates of new coverage
Renewals
sales team Disti Disti End
customer

Previous sales order (if available)

For customers who order through an authorized Cisco distributor, the Security
Renewal Specialize Team will create a Diagnostic and Reporting Tool (DART) for the The Security Renewals Specialists Team will generate the quote and return the
distributor. The distributor will discuss pricing with the partner and upon approval information to discuss pricing. Depending on the complexity, the completeness of
places an order in CCWR (see Figure 5). information, and the pricing requested, this process takes 7 to 10 days.

Figure 5. Quoting and ordering through a distributor Note:

Quoting and ordering Partner/

End customer The software license contract start date is one day after the ship date
Distributor
am
Cisco CRM DART CCWR Distributor system Customer tools The software license start date is the day the license is activated
artner
(CPE) Opportunity
recognized by
DART created
Distributor
provides quote
The software license end date is the end date of the software license contract
and sent to Distributor
by security to partner
er places order
annuities team
Distributor for
pricing
Partner agrees The renewal start date is one day after the end date of the old contract
and quote created to pricing

ributor Renewals Disti Disti End The customer has the option to delay the license PAK delivery up to 60 days; however,
sales team customer
this option must be selected during ordering

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 Ordering Guide
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For more information on quoting, ordering, and product support, please visit the web pages described in Table 8.
Table 8. Cisco Resources

Topic Description
General ordering support Use My Cisco Workspace to open and manage service cases for orders, quotes, returns, deals, service
contracts, profiles and logins, tool access, training, reporting, feedback, and more
Product support For products purchased from Cisco, customers will obtain product support from Cisco TAC using the
Online Support Case Manager tool
IT-specific support (internal For Internal audiences experiencing IT issues, go to the Service Request Management tool to open and
only) track cases
Licensing and PAK registration A self-service License Registration Portal is available for many licensing functions. However, you may
also get assistance from the Global Licensing Operation (GLO) team by opening a case using the
Support Case Manager tool
Partner program support Visit the Partner main page for more information on partner programs, trainings, specializations,
certifications, and much more
Partner helpline The Partner helpline provides presales product support, and the Cisco Commerce Workspace provides
full Commerce Workspace support
Deal registration guidance For help transitioning your existing deals to Cisco, please work with your account managers and security
account managers to obtain the necessary guidance
Cisco commerce workspace Submit hardware and new service orders, check order status, and create configurations at https://
cisco-apps.cisco.com/cisco/psn/commerce
Training link: https://forums.cisco.com/OperationsExchange
Cisco Service contract center Training link: https://forums.cisco.com/OperationsExchange

Cisco web-based tool suite View, renew, and make changes to service contracts at: http://www.cisco.com/web/services/ordering/
cscc/index.html

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 Ordering Guide
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Appendix: SecureX Entitlement and Ordering

SecureX is a cloud-native, built-in XDR platform With SecureX, your security teams can:
experience within our Cisco Secure portfolio and Modernize Security Operations
connected to your infrastructure. Integrated with the
broad Cisco Secure portfolio as well as third-party Extend detection and response to connect all solutions
solutions, it combines multiple otherwise disparate in the security stack. Streamline security operations with
sensor and detection technologies into one unified a platform that natively connects Cisco solutions, and
location and provides automation and orchestration integrates with third-party offerings
capabilities to respond rapidly to new threats impacting Focus on the greatest threats
your organization. A recent TEI study of SecureX shows
Detect true risk to your organization based on enterprise
that switching to an integrated approach has helped one
context and threat intel
organization, over three years, achieve a saving of over
half a million dollars, reduced analyst effort per incident Take the right actions
by 90%, and reduce the risk and cost of data breach by Empower your security teams to be more proactive and
45% to 50%. efficient with built-in automated response functionality.
Rapidly respond to threats in your environment with
enhanced automation and orchestration
To learn more about how SecureX can be your first step
towards XDR refer to the SecureX getting started guide,
and browse our video catalog to take a deep dive into
solution features.
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 Ordering Guide
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Step-by-step order flow: Important Note 1: Non-Mandatory Attach

1. When selecting your Secure Endpoint configuration, you will have the option of adding SecureX to your order. The Secure Endpoint order can be processed with or
The quantity is limited to one for ordering purposes and the customer will be able to add more users as desired without the addition of the SECUREX-ENT SKU. You are
during SecureX account activation. not required to add SecureX to your order.
Important Note 2: Endpoint SKU Required
SECUREX-ENT SKU can only be added once an
Endpoint SKU has been configured and added.
Otherwise, the following error message will be
displayed:

2. After a Secure Endpoint and SecureX order has been entered and submitted, a welcome letter will be sent to the
designated email address with instructions and steps for activating the SecureX account.

© 2022 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other
countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners.
The use of the word partner does not imply a partnership relationship between Cisco and any other company. 892359250 | 07/22 Cisco Secure Endpoint and Secure Endpoint Virtual Private Cloud | 37