Dictionary of Competency-Based DISC

NAME DEFINITION KEY ACTION DiSC Factors

Adaptability Ability to perform effectively in * Adjust quickly to new environment Di / S

varying environments, assignments * Change priorities to meet changing
and people. demands.
* Adjust approach to match varied
assignment.
* Adjust behavior to others' style.

Analysis Finds and uses relationship between * Detect problems or opportunities. D/i
information from different sources. * Gather and organize relevant information. or
Identifies cause-effect relationships. * Recognize trends. C/i
Obtains and analyzes relevant infor * Identify underlying issues/problems.
mation.

Attention to Detail Accomplishes a task thoroughly * Clarify details of tasks. CS / i

with concern for all aspects, no * Complete all details.
matter how small. * Maintain checklist to cover all details.
* Check accuracy and completeness of
others' work.

Coaching Uses available training and develop * Discuss and agree on developmental iS
ment resources to improve goals.
subordinates'skills and abilities. * Make agreement on expected outcome
Provides timely feedback and helps and action to take.
subordinates to reach goals. * Observe the performance.
* Provide immediate and specific feedback.
* Use interaction skills effectively.

Customer Services Is helpful and responsive to customer. * Listen and emphatize Si

Giving high priority to customer satis * Clarify customer needs.
faction.Anticipating and providing * Confirm satisfaction.
solutions to customer needs. * Take responsibility for action.

Delegation Assigns decision-making and other * Assign responsibility to appropriate DC

responsibilities to subordinates.Uses individuals.
direct reports' time, skills, and * Clarify scope of authority and responsibility.
potential effectively. * Provide resources to complete assignment.
* Establish folow-up process.

Energy Maintains a high level of activity. * Maintain a strong pace over time. D
* Work long hours without losing or
effectiveness. Di

Follow-Up Establishes procedures to monitor * Establish follow-up dates. DS

the results of delegations, * Confirm that actions have been taken.
assignments or projects. * Review progress.
* Obtain feedback on results.

Formal Presentation Present ideas effectively to individuals * Establish purpose and importance to Di
or groups (including non verbal audience.
communication and use of visual aids) * Present content in a logical sequence.
* Use appropriate vocabulary and examples.
* Use effective rate, volume, gesture, and
eye contact.
* Use audio visual techniques.
* Handling open forum effectively.

Image & Impact Commands attention and respect. * Show professional appearance and conduct. iD
Shows an air of confidence. Makes a * Speak with confidence.
good impression on others. * Maintain an attentive posture.
* Respond openly and warmly.

Dictionary of Competency-Based DISC 1 of 10

 NAME DEFINITION KEY ACTION DiSC Factors
Individual Leadership Uses appropriate interpersonal style * Use relationship skills effectively. Di
and methods to inspire and guide indi * Follow logical sequence in disccussion.
viduals toward goal achievement. * Present suggestions or point of view in
convincing manner.
* Anticipate reactions.
* Ask for and gain commitment to action.

Information Monitoring Sets up ongoing procedures for * Establish systems/schedules to monitor CS / i

collection and review of information work progress.
necessary for the management of * Collect and review reports.
project or an organization. * Observe projects in progress.
* Meet with others to review project status.
* Identify data-collection sources.
Initiative Actively tries to influence events to * Generate ideas for improvement. Di / SC
achieve goals. A self-starter, working * Solve problem without being asked.
well without close supervision.Tries to * Seek opportunities for self-improvement.
achieve goals beyond what is required. * Do more than required.
* Be proactive.

Innovation Generates creative solutions to work * Generate novel situations. Di / S

situations. Tries different and novel * Gather ideas from a variety of perspectives.
ways to deal with problema and oppor * Suggest new ways to apply existing
tunities. knowledge.
* Use idea-generating techniques.
Integrity Maintains the normal standards of * Maintain confidentiality. CS
ethics, conduct, and organizational * Adhere to policies and regulations.
policies in job-related activities. * Meet personal commitments and promises.
* Share complete and accurate information.

Judgment Makes decisions based on reliable * Define decision criteria. CD / i

information and logical assumptions. * Consider alternatives.
Develops alternative courses of action. * Weigh pros and cons.
* Consider all pertinent facts.
* Commit to the most appropriate action.

Keyboard Skills Has the ability to operate a typewriter * Type quickly and accurately. C
or word processor at the required * Type correspondences and reports. or
speed and accuracy. * Enter data, using keyboard or keypad. S
* Use computer software packages.

Learning Ability Has the ability to assimilate and apply * Ask questions to obtain new information. CD / i
in a timely manner, new job-related * Apply new knowledge or skills quickly.
information. * Read about relevant topics.
* Acquire skill by observing others.
* Improve skill through practice.

Managerial Leadership Guides and helps subordinates in * Set up goals for subordinates. DS
reaching goals. Uses appropriate * Establish and use techniques to monitor
methods and interpersonal style. and supervise the work of subordinates.
* Agree on action to take.
* Provide supports.
* Use relationship skill effectively.
* Evaluate performance and give effective
feedback.

Negotiation Explores alternatives and positions to * Explore others' needs, concerns, and iD
reach outcomes that gain all parties' positions.
support and acceptance. * Identify points of agreement and disagree
ment.
* Present alternatives.
* Keep arguments issue oriented.
* Seek a win-win solution.

Oral Communication Expresses self clearly and effectively * use appropriate grammar and vocabulary. iS
when talking with individuals and * Speak clearly and briefly.
groups. * Use appropriate rate, volume, gesture and
Dictionary of Competency-Based DISC 2 of 10
 eye contact.
* Listening.

NAME DEFINITION KEY ACTION DiSC Factors

Organizational Awareness Is familiar with the organization. Stays * Understand and use organizational policies SC
abreast of changing situations to iden and systems.
tify problems and opportunities. * Anticipate needs of other departments.
* Anticipate impact of actions on other
groups.
* Use the organizational structure to solve
business problems.
Persuasiveness Uses appropriate methods and * Determine customer needs. Si
personal styles of communication to * Acknowledge customer concerns. or
gain acceptance of an idea, plan, * Demonstrate how product or service satis iS
activity, service or product. fies needs.
* Select approach appropriate to situation.
* Determine nature of objections and respond
appropriately.
* Gain commitment to recommended action.
Physical Ability Is physically able to perform all
required duties.
Planning & Organizing Establishes courses of action for self * Set priorities. D
or for others. Allocates resources and * Establish objectives and milestones. or
assigns personnel. * Estimate times and schedule activities. C
* Identify and allocate resources.
* Use tools (organize, charts).
Resilience Maintains effectiveness in the face of * Maintain enthusiasm after disappointment D
disappointment or rejection. or rejection.
* Maintain performance after disappointment
or rejection.
* Take criticism in stride.
* Bounce back quickly.
Risk Taking Initiates action to achieve recognized * Make decision when outcome is unclear. D
benefit when the risks are understood. * Take action that others might avoid.
* Make decision with potential negative
consequences.
* Take action with potential negative conse
quences.
Safety Observes prescribed safety standrads. * Follow regulations and procedures. SC
Helps maintain safe conditions for self * Check equipment.
and others. * Recognize hazards.
* Improve unsafe conditions.
Strategic Leadership Creates and achieves a desired future * Communicate vision and values by demons DC
state (vision) through influence on trating commitment to them.
organizational values, individual and * Translate vision into measurable goals.
group goals, reinforcements, and * Allign systems with vision and values.
systems. * Gain commitment to vision, values and
individual and unit goals.
* Lead through vision and values.
Stress Tolerance Maintains stable performance under * Identify ways to reduce job stress. D
pressure or opposition. * Maintain poise under pressure.
* Seek support from others when stressed.
* use appropriate coping techniques.
Team Player Works well with team or work group to * Exchange information freely. S
accomplish organizational goals.Takes * Volunteer ideas and help.
time to help co-workers,customers,and * Contribute and accept concensus.
others achieve their goals. * Share credit for success and accomplish
ments with others.

Technical Ability Has achieved a satisfactory level of * Understand technical terminology and CS
technical and professional skill or know developments.
ledge in position related areas. * Know how to apply a technical skill or pro
cedure.
* Perform complex tasks in area of expertise.
Dictionary of Competency-Based DISC 3 of 10
 Tenacity Stays with a position or plan of action * Make repeated attempts to meet objectives. SD
until the desired objective is achieved * Stay with a task until completed.
or is no longer reasonably achievable. * Overcome obstacles to accomplish goals.
* Know when to quit.

NAME DEFINITION KEY ACTION DiSC Factors

Work Standard Sets high standards of performance * Set high performance standards. CD
for self and others, being dissatisfied * Emphasize high standards to others.
with average performance. * Show pride when standards are met.
* Show dissatisfaction with substandard
performance.

Written Communication Expresses ideas clearly in documents * Use vocabulary and style appropriate to C
that have organization, structure, audience.
grammar, language and terminology * Use correct grammar.
adjusted to the characteristics and * Organize structure and content logically.
needs of the audience. * Use style appropriate to the purpose.

Dictionary of Competency-Based DISC 4 of 10

abcd
JOB COMPETENCY LIBRARY

NAME DEFINITION KEY ACTION DiSC Factors

Adaptability Ability to perform effectively in * Adjust quickly to new environment

varying environments, assignments * Change priorities to meet changing
and people. demands.
* Adjust approach to match varied
assignment.
* Adjust behavior to others' style.

Analysis Finds and uses relationship between * Detect problems or opportunities.

information from different sources. * Gather and organize relevant information.
Identifies cause-effect relationships. * Recognize trends.
Obtains and analyzes relevant infor * Identify underlying issues/problems.
mation.

Attention to Detail Accomplishes a task thoroughly * Clarify details of tasks.

with concern for all aspects, no * Complete all details.
matter how small. * Maintain checklist to cover all details.
* Check accuracy and completeness of
others' work.

Coaching Uses available training and develop * Discuss and agree on developmental
ment resources to improve goals.
subordinates'skills and abilities. * Make agreement on expected outcome
Provides timely feedback and helps and action to take.
subordinates to reach goals. * Observe the performance.
* Provide immediate and specific feedback.
* Use interaction skills effectively.

Customer Services Is helpful and responsive to customer. * Listen and emphatize

Giving high priority to customer satis * Clarify customer needs.
faction.Anticipating and providing * Confirm satisfaction.
solutions to customer needs. * Take responsibility for action.

Delegation Assigns decision-making and other * Assign responsibility to appropriate

responsibilities to subordinates.Uses individuals.
direct reports' time, skills, and * Clarify scope of authority and responsibility.
potential effectively. * Provide resources to complete assignment.
* Establish folow-up process.

Energy Maintains a high level of activity. * Maintain a strong pace over time.
* Work long hours without losing
effectiveness.

Follow-Up Establishes procedures to monitor * Establish follow-up dates.

the results of delegations, * Confirm that actions have been taken.
assignments or projects. * Review progress.
* Obtain feedback on results.

Formal Presentation Present ideas effectively to individuals * Establish purpose and importance to
or groups (including non verbal audience.
communication and use of visual aids) * Present content in a logical sequence.
* Use appropriate vocabulary and examples.
* Use effective rate, volume, gesture, and
eye contact.
* Use audio visual techniques.
* Handling open forum effectively.

Image & Impact Commands attention and respect. * Show professional appearance and conduct.
Shows an air of confidence. Makes a * Speak with confidence.
good impression on others. * Maintain an attentive posture.
* Respond openly and warmly.

Individual Leadership Uses appropriate interpersonal style * Use relationship skills effectively.
and methods to inspire and guide indi * Follow logical sequence in disccussion.
viduals toward goal achievement. * Present suggestions or point of view in
convincing manner.
* Anticipate reactions.
* Ask for and gain commitment to action.
 NAME DEFINITION KEY ACTION DiSC Factors

Information Monitoring Sets up ongoing procedures for * Establish systems/schedules to monitor

collection and review of information work progress.
necessary for the management of * Collect and review reports.
project or an organization. * Observe projects in progress.
* Meet with others to review project status.
* Identify data-collection sources.

Initiative Actively tries to influence events to * Generate ideas for improvement.

achieve goals. A self-starter, working * Solve problem without being asked.
well without close supervision.Tries to * Seek opportunities for self-improvement.
achieve goals beyond what is required. * Do more than required.
* Be proactive.

Innovation Generates creative solutions to work * Generate novel situations.

situations. Tries different and novel * Gather ideas from a variety of perspectives.
ways to deal with problema and oppor * Suggest new ways to apply existing
tunities. knowledge.
* Use idea-generating techniques.

Integrity Maintains the normal standards of * Maintain confidentiality.

ethics, conduct, and organizational * Adhere to policies and regulations.
policies in job-related activities. * Meet personal commitments and promises.
* Share complete and accurate information.

Judgment Makes decisions based on reliable * Define decision criteria.

information and logical assumptions. * Consider alternatives.
Develops alternative courses of action. * Weigh pros and cons.
* Consider all pertinent facts.
* Commit to the most appropriate action.

Keyboard Skills Has the ability to operate a typewriter * Type quickly and accurately.
or word processor at the required * Type correspondences and reports.
speed and accuracy. * Enter data, using keyboard or keypad.
* Use computer software packages.

Learning Ability Has the ability to assimilate and apply * Ask questions to obtain new information.
in a timely manner, new job-related * Apply new knowledge or skills quickly.
information. * Read about relevant topics.
* Acquire skill by observing others.
* Improve skill through practice.

Managerial Leadership Guides and helps subordinates in * Set up goals for subordinates.
reaching goals. Uses appropriate * Establish and use techniques to monitor
methods and interpersonal style. and supervise the work of subordinates.
* Agree on action to take.
* Provide supports.
* Use relationship skill effectively.
* Evaluate performance and give effective
feedback.

Motivational Fit The extent to which job activities and

responsibilities, the organization's
mode of operation and values, and the
community in which the individual will
live and work re consistent with the
type of environment that provides per-
sonal satisfaction; the degree to which
the work itself is personally satisfying.

Negotiation Explores alternatives and positions to * Explore others' needs, concerns, and
reach outcomes that gain all parties' positions.
support and acceptance. * Identify points of agreement and disagree
ment.
* Present alternatives.
* Keep arguments issue oriented.
* Seek a win-win solution.

Oral Communication Expresses self clearly and effectively * use appropriate grammar and vocabulary.
when talking with individuals and * Speak clearly and briefly.
groups. * Use appropriate rate, volume, gesture and
eye contact.
* Listening.
 NAME DEFINITION KEY ACTION DiSC Factors

Organizational Awareness Is familiar with the organization. Stays * Understand and use organizational policies
abreast of changing situations to iden and systems.
tify problems and opportunities. * Anticipate needs of other departments.
* Anticipate impact of actions on other
groups.
* Use the organizational structure to solve
business problems.

Persuasiveness Uses appropriate methods and * Determine customer needs.

personal styles of communication to * Acknowledge customer concerns.
gain acceptance of an idea, plan, * Demonstrate how product or service satis
activity, service or product. fies needs.
* Select approach appropriate to situation.
* Determine nature of objections and respond
appropriately.
* Gain commitment to recommended action.

Physical Ability Is physically able to perform all

required duties.

Planning & Organizing Establishes courses of action for self * Set priorities.
or for others. Allocates resources and * Establish objectives and milestones.
assigns personnel. * Estimate times and schedule activities.
* Identify and allocate resources.
* Use tools (organize, charts).

Resilience Maintains effectiveness in the face of * Maintain enthusiasm after disappointment

disappointment or rejection. or rejection.
* Maintain performance after disappointment
or rejection.
* Take criticism in stride.
* Bounce back quickly.

Risk Taking Initiates action to achieve recognized * Make decision when outcome is unclear.
benefit when the risks are understood. * Take action that others might avoid.
* Make decision with potential negative
consequences.
* Take action with potential negative conse
quences.

Safety Observes prescribed safety standrads. * Follow regulations and procedures.

Helps maintain safe conditions for self * Check equipment.
and others. * Recognize hazards.
* Improve unsafe conditions.

Strategic Leadership Creates and achieves a desired future * Communicate vision and values by demons
state (vision) through influence on trating commitment to them.
organizational values, individual and * Translate vision into measurable goals.
group goals, reinforcements, and * Allign systems with vision and values.
systems. * Gain commitment to vision, values and
individual and unit goals.
* Lead through vision and values.

Stress Tolerance Maintains stable performance under * Identify ways to reduce job stress.
pressure or opposition. * Maintain poise under pressure.
* Seek support from others when stressed.
* use appropriate coping techniques.

Team Player Works well with team or work group to * Exchange information freely.
accomplish organizational goals.Takes * Volunteer ideas and help.
time to help co-workers,customers,and * Contribute and accept concensus.
others achieve their goals. * Share credit for success and accomplish
ments with others.

Technical Ability Has achieved a satisfactory level of * Understand technical terminology and
technical and professional skill or know developments.
ledge in position related areas. * Know how to apply a technical skill or pro
cedure.
* Perform complex tasks in area of expertise.

Tenacity Stays with a position or plan of action * Make repeated attempts to meet objectives.
 until the desired objective is achieved * Stay with a task until completed.
or is no longer reasonably achievable. * Overcome obstacles to accomplish goals.
* Know when to quit.

NAME DEFINITION KEY ACTION DiSC Factors

Work Standard Sets high standards of performance * Set high performance standards.
for self and others, being dissatisfied * Emphasize high standards to others.
with average performance. * Show pride when standards are met.
* Show dissatisfaction with substandard
performance.

Written Communication Expresses ideas clearly in documents * Use vocabulary and style appropriate to
that have organization, structure, audience.
grammar, language and terminology * Use correct grammar.
adjusted to the characteristics and * Organize structure and content logically.
needs of the audience. * Use style appropriate to the purpose.
abc d

DiSC THEORY - MAJOR TEAM STRENGTHS

DOMINANCE Creating innovative ideas

Decision making (quick)
Directing
Directness
Goal setting (tough)
Problem solving
Organising
Reacting quickly to change
Self starting
Single mindedness

INFLUENCE Communicating verbally

Creating innovative ideas
Cultivating relationships
Exuding condidence
Leading people
Motivating
Networking
Persuading
Reacting quickly to change

STEADINESS Calmness
Completing Tasks
Consistency
Customer service
Following routine procedures
Listening
Specialising
Supporting team members

COMPLIANCE Planning
Applying logic
Conformity
Controlling quality
Exercising caution
Monitoring and controlling
Precision
Problem solving
Rule orientation
Specialising