Madras Security Printers Pvt Ltd

Roles & Responsibilities

Version No: 1.0
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Revision History

Author Date of Release Version Approved by Changes

Sanjai 25.12.2020 0.1 Initial Draft
Sanjai 05.01.2021 1.0 Director Baselined

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Table of Contents

1 PURPOSE & SCOPE.........................................................................................................................4

2 ROLES AND RESPONSIBILITIES...................................................................................................4

2.1 CORPORATE OFFICE................................................................................................................4

2.1.1 DIRECTOR.........................................................................................................................4
2.2 DEVELOPMENT........................................................................................................................5
2.2.1 PROJECT MANAGER.........................................................................................................5
2.2.2 PROJECT LEADER / TECH LEAD.........................................................................................7
2.2.3 QA ANALYST.....................................................................................................................9
2.2.4 TEAM MEMBER..............................................................................................................10
2.2.5 CHANGE CONTROL BOARD.............................................................................................17
2.2.6 QUALITY MANAGER.......................................................................................................17
2.2.7 INTERNAL AUDITOR.......................................................................................................20
2.2.8 SOFTWARE ENGINEERING PROCESS GROUP..................................................................21
2.2.9 SYSTEMS QUALITY ADVISOR...........................................................................................22

3 TRAINING................................................................................................................................23

3.1 HEAD-TRAINING....................................................................................................................23
3.2 TRAINING COORDINATOR.....................................................................................................24

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1 PURPOSE & SCOPE

The purpose is to define and communicate the responsibilities and authorities of various Madras
Security Organization roles.

This document provides description of various organizational roles that are required for performing
work affecting product quality. The description includes key responsibilities, authority limits, and
role characteristics.

An organization role such as Team Member may play multiple project roles such as Designer,
Developer, Tester, etc.

The specific micro level responsibilities of each organization role have been described in the various
QMS process documents (Life Cycle, Life Cycle Support and Organization).

The function head maintains reporting structure of concerned functions.

2 ROLES AND RESPONSIBILITIES

2.1 CORPORATE OFFICE
2.1.1 DIRECTOR

Role Description

The incumbent is responsible for ensuring smooth functioning of Indian operations in line with the
philosophy and global strategy of the organization. The incumbent is accountable to the Board of
Directors and is assisted by the functional heads in the areas of human resources, software
development, quality and training, finance etc., in all the strategic and day-to-day operations.

Responsibilities

Achieve Business Goals

Drive the organization towards the goals and objectives set by Board of Directors. This encompasses
all the areas like technology, infrastructure development, manpower, quality initiatives and finance
etc.
Performance Improvement

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 Reviews the performance of various functions against set standards and objectives and
provides feedback and guidance
 Works with functional heads to arrive at a strategy that helps in meeting the expectations of
Board of Directors

Provision of Resources

Provides required resources for smooth functioning of Indian operations based on the objectives and
approvals of Board of Directors

Business Development and Customer Focus

Creates, identifies and responds to opportunities for providing products and services to the
customer organization and associated divisions by liaising with those responsible. Recommends
services that will help the Indian operations to achieve its business objectives

Brand Building

 Provides strategic direction for creation and sustenance of the company brand

Authority Limits

Final authority in all matters affecting the organization as a whole

2.2 DEVELOPMENT
2.2.1 PROJECT MANAGER
Role Description

The Project Manager is accountable for a project’s contract direction and control. The role incumbent reports
to the DIRECTOR and is responsible to the customer for project and contract success. The Project Manager
directs and controls all work performed within the framework of the project.

The Project Manager is responsible for communications and formal project reviews with both the customer
and his/her senior management.
Customer Focus

 Ensures that customer requirements are determined and met

 Interfaces and negotiates with customer with regard to project estimates, schedules and deliverables

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 Establishes smooth communication channels with customer

 Obtains customer acceptance of software delivered and customer feedback

Responsibilities

Planning and Organizing

 Seeks approval for the contract’s work scope, schedule and budget information
 Sets the quality objectives and improvements goals and accounts for the project’s quality
assurance
 Identifies tactical and strategic issues, quantifying the estimated cost and time requirements
of the work
 Organizes project resources, and negotiates change in service requirements
 Approves project related plans, their revisions and implementation goals and strategies
 Takes decisions on/approve tradeoff studies, technology changes, knowledge transfer and
training and development of resources

Project Execution

 Reports project status to the management including schedules, cost, and issues
 Analyzes task changes within the contract statement of work and new commitments to the
customer
 Allocates and tracks utilization of project resources
 Escalates operational issues that require management attention

Resource Management

 Allocates and transfers resources across product groups/projects

 Records resource training and development plans
 Organizes for handover of responsibilities and briefing the new incumbent (PL) on the
project/product
 Oversees the functioning of networks and systems function and ensures that high quality
services are provided to support the organization’s business strategy.
Process and Product Quality

 Ensures quality products are delivered to customers

 Spearheads Quality Management System on behalf of the development team and ensures

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that all projects/product activities are executed with adherence to QMS

 Modifies and suggests process changes, whenever necessary

Management Reviews

 Plans for project/product management reviews to keep abreast of the status of

projects/products and reports the status to the Director
 Conducts planning and operations review meeting
 Approves project proposals, Statement of Work and contracts

Measurement and Improvement

 Analyzes project metrics against quality objectives, targets and improvement goals
 Conducts causal analysis of non-conformities
 Reports project activity performance to management
 Reviews the status of corrective and preventive actions implementation
 Improves performance of the project

Authority Limits

 Approve leave of subordinates

 Approve employee expenses as per HR policy
 Screen and select candidates during recruitment
 Conduct performance appraisal of subordinates
 Approve hardware and software specifications and requirements for procurement
 Nominate subordinates for training

2.2.2 PROJECT LEADER / TECH LEAD.

Role Description

Project leader’s role is techno-managerial in nature. The incumbent’s responsibilities are to clarify
expectations and priorities, select alternative courses of actions and communicate goals in a
meaningful way. He or she must be a decisive initiator who defines problems, sets goals, generates
rules and policies, delegates effectively, evaluates performance, and gives instructions.

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Responsibilities

Customer Focus

 Ensures that project/product activity deliverables are developed to meet customer

requirements
 Establishes effective communication channels with the customer to clarify requirements,
gather project information and present project status

Planning and Organizing

 Studies the Statement of Work to understand the project’s work scope, schedule and budget
information
 Scopes the project before it begins, clarifies the mission, sets the strategic direction for the
project, and lets team members, stakeholders, customers, and others know what to expect.
 Tailors the organizational process to suit the current project process and defines the project
plan
 Identifies and plans the work products along with critical dependencies
 Ensures that the project delivers a promised product or service, on schedule and within
budget
 Plans to introduce new technologies (select, acquire, pilot) to enhance project/product
performance
 Leads and monitors resources by defining roles and responsibilities in the team and
identifying skill

Implementation

 Conducts a project/product activity kick-off after briefing the team on the requirements of
the project
 Identifies and tracks services quality/delivery issues
 Monitors project progress and status, redefines project priorities, as applicable
 Establishes the changing details of the project, time-scales, milestones by revising statement
of work and project plans as required
 Conducts verification and validation activities, implements identified best practices and
lessons learnt

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 Holds periodic project review meeting to assess work progress and resolves issues
 Identifies reusable components or project documents to be included in the organizational
knowledge base
 Organizes project/product activity closure

Measurement and Improvement

 Consolidates and analyzes measurement data and periodically reports to the PM

 Identifies and implements corrective and preventive actions
 Conducts causal analysis for process and project quality issues
 Consolidates metrics and prepares project/product activity metrics and project/product
activity closure report

Authority Limits

 Authorize changes to design and software as applicable

 Identify project documents and components for inclusion in project knowledge base for
reuse
 Nominate subordinates for training
 Screen and select candidates during recruitment.

2.2.3 QA ANALYST

Role Description

The QA Analyst is accountable for the quality of the product being released to the customer. The
role of QA Analyst involves verification and validation, study and understand the user and technical
documentation, build test plans, decide the scope of test automation, lead inspections and team
reviews of test case design and test scripts. The role incumbent ensures acceptability of product
quality; and has the authority to stop shipment if necessary

Responsibilities

 Identifies and defines test strategy and test design approach

 Prepares and organizes for the execution of the test plan
 Performs readiness tests for system configurations
 Decides the criteria for rejecting and halting testing, if the build is not stable

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 Reports defects to the customer and track them to closure

 Reports test results and Quality of the software product
 Performs system administration and other special activities on the system using the
technical documentation

2.2.4 TEAM MEMBER

Role Description

Team member is the first level of software professional and is accountable to the Project Leader.
Initially they will work in a structured and routinely supervised environment. The scope of their
knowledge and depth of skills are expected to increase relatively with the amount of exposure and
quality of work assigned to them. The degree of supervision that is required or exercised comes
down to an optimum level as team member becomes more experienced in terms of technology,
interpersonal skills, scale of tasks and projects.

Project/product roles played by a Team Member include Requirements Analyst, Designer,

Developer, Tester, Reviewer and Configuration Controller

2.2.4.1 Requirements Analyst

Role Description

The Requirements Analyst facet facilitates requirements elicitation, requirements modeling,

outlining the system's functionality and delimiting the system scope.

Documenting and communicating the software needs, desires, and ideas of the stakeholders is the
primary role of the Requirements Analyst.

Responsibilities

 Consults with customer to identify and specify functional requirements

 Studies and analyzes requirements
 Identifies and defines usability, performance, security, maintainability and portability
requirements, legal and audit requirements and deployment environments
 Documents requirements specification and acceptance criteria for each functional and non-

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functional requirement
 Conducts feasibility studies and trade-off analysis, assesses impact or requirement changes
on application scope, budget and schedule
 Ensures that the requirements and user interface are kept in sync.
 Conceptualizes Systems solution
 Designs system specification
 Prioritizes requirements and tracks open and evolving requirement issues to closure

Authority Limits
None

2.2.4.2 Designer

Role Description

The role of the Designer involves conceiving and planning out external, architectural and detailed
design. The role incumbent is concerned with refining requirements and establishing a high level or
low-level structural view of the system.

Responsibilities

 Translates customer requirements into highly specified system specifications

 Selects appropriate design standards, methods and tools and ensures they are applied
effectively
 Identifies options for potential solutions and assesses them for both technical and business
suitability
 Creates logical and innovative solutions to complex problems
 Draws up specific proposals for modified or replacement systems
 Ensures that design takes full account of specified requirements and constraints, including
any potential safety-related aspects, and are appropriate to the target implementation and
support environments
 Develops logical and physical architecture diagrams (both hardware and software)
 Develops detailed implementation design
 Ensures that the components in the system perform according to customer requirements

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 Designs, documents, evaluates and undertakes impact analysis on major design options with
change in requirements
 Ensures design control
 Works closely with developers and a variety of end users to ensure technical compatibility
and user satisfaction

2.2.4.3 Developer

Role Description

This is a highly dynamic and technically challenging position, which involves creating and amending
components in accordance with the design. Also responsible for maintaining, troubleshooting and
enhancing components developed by self and others.

Responsibilities

 Works with requirements analyst and designers to understand design techniques including
use-case analysis, object modeling and database schema design to ensure business
requirements and design goals are met.
 Reviews/understands High Level Design and participates in the detailed design
 Develops code as per coding standards, and conducts code reviews
 Develops high-level system narratives and user interface prototypes
 Makes technical decisions to meet the design goals laid out in product/project road map
 Identifies and analyzes issues that require more attention and works towards fixing defects
 Develops automated test scripts and facilitates test automation
 Maintains program documentation in accordance with agreed standards

Authority Limits
None

2.2.4.4 Production Tech Support

Role Description

This is a technically challenging position, which involves providing technical assistance to entire
organizational support on 24/7 basis.

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Responsibilities

 Assist all customers and provide production support for all designs and perform tests on
all installation process for infrastructure.
 Perform all tests on production applications and prepare recovery procedures for all
applications and provide upgrade to same.
 Coordinate with IT groups and external vendors and ensure effective application
services to ensure reliability of all applications.
 Analyze all business processes and ensure compliance to all controlled processes
according to business requirement.
 Monitor and provide support to workflows and provide expert knowledge on all
workflow designs.
 Provide 24×7 operational support to all production practices on holidays and weekends.
 Develop and maintain professional relationships with all online business teams and
provide support to web store.
 Monitor all alerts and escalate all issues for all procedures and systems.
 Coordinate with various teams and raise support ticket for all issues, analyze root cause
and assist in efficient resolution of all production processes.
 Greet all customers pleasantly and ensure compliance to all customer requirements.
 Maintain logs of all issues and ensure resolutions according to quality assurance

Authority Limits
 None

2.2.4.5 Tester

Role Description

The role of tester is to put the software through a systematic process of various testing
methods to find bugs before the customer sees them. It involves enhancing the usability of
the software and reducing the risk of 'defects' being found in the software delivered. The
incumbent is responsible for installation of the software to be tested, bug reporting and
verifying fixes.

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Responsibilities

 Designs test cases to test specific features/functionality

 Establishes a test case repository to maintain traceability to product features
 Conducts unit testing, integration and system testing and regression testing as
required
 Documents test failures and successes compared with pre-determined criteria
 Reports test results to supervisor and/or other team members in a clear and concise
manner
 Assists other members of the systems development team in improving software
functionality and performance by discussing test results with them
 Identifies basic system errors
 Focuses on end user perspective

2.2.4.6 Reviewer

Role description

The reviewer role is responsible for detecting errors/defects within the work product. Reviewers find
problems; suggest improvements (without solving the problem). A reviewer may be a peer with
relevant domain knowledge or technical skills as applicable to the item being reviewed

Responsibilities

Peer Reviewer

 Study the input documents for reviewed

 Conduct reviews
 Identify and document the defects
 Provide clarifications on defects raised
 Verify closure of defects

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Inspection Lead

 Identify inspection team

 Plan for inspection
 Assign review responsibilities
 Conduct review meetings
 Prepare and communicate the inspection report
 Verify closure of defects

Inspection Team Member

 Study input documents and prepare for review meetings

 Participate in review meetings
 Conduct reviews
 Report observations to Inspection team lead
 Assist Inspection team leader in making the report
 Verify closure of defects

2.2.4.7 CC

Role Description

The role incumbent is responsible for ensuring the integrity of a product and to make its evolution
manageable. Configuration controller determines the constraints to be placed on accesses and
changes that may be made to the items in a project.

Responsibilities

 Administers the Software Configuration Management tool at the project/ product activity
level
 Establishes and maintains the software configuration management plan
 Baselines and maintains a project wide history of the development process of each CI during
the project/product activity life cycle
 Manages the configuration library, and database(s)
 Participates in the Change Control Board proceedings

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 Performs/handles the configuration status accounting from requirements, design,

development, testing to transition
 Complies with the procedures listed in the CM guidelines
 Conducts a configuration audit
 Archives the product/project activity documents, software and other data

Authority Limits

None

2.2.4.8 Release Engineer

Role Description

The role of a release engineer is one of the most critical in the life cycle phases of software
development. The incumbent must carefully build the software application with all features and bug
fixes that are identified for inclusion in each release. Strong familiarity with software configuration
management systems/source code version control systems is required.

Responsibilities

 Defines release engineering strategy and maturation of the release process for various
product/project footprints.
 Architects a comprehensive automated build system for efficient and consistent deployment
of applications to multiple test and production environments
 Resolves issues and non-conformities related to build and packaging
 Ensures reproducibility of the software build, packaging releases
 Participates in CCB meetings
 Prepares release documentation and maintains release records

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2.2.5 CHANGE CONTROL BOARD

Role Description

The Change Control Board (CCB) is a project-level, decision-making body that approves or
disapproves all change requests before they can be implemented. The CCB acts on those changes
that would cause material or substantive changes to the system, including design, budget (including
life cycle cost projections), the project schedule, and interface characteristics with other systems.
The CCB is the authorized forum for establishing configuration management baselines and for
reviewing and acting upon changes to these baselines

Responsibilities

 Identifies the software configuration items and authorizes establishment of software

baselines
 Ensures that the interest of the affected groups (customer / product lab / onsite team, other
related product activity / projects) are taken into account while affecting changes to
software baselines
 Reviews and authorizes changes to software baseline
 Authorizes creation of software products from the CM (Configuration Management) system

2.2.6 QUALITY MANAGER

Role Description

Head-Quality is accountable to Director and is responsible for evolving company’s Quality policy and
ensuring that necessary processes are designed and adhered to. The incumbent is responsible for
determining quality standards for various functions, collection of metrics and analysis of quality
objectives for continuous improvement. Quality Manager also plays the role of Management
Representative as per ISO stipulations.

Responsibilities

Customer Focus

 Promotes importance of meeting customer requirements

 Establishes smooth communication channels with external and internal customers

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 Analyzes customer complaints and recommends actions for improvement

 Ensures that internal customer service requirements expected of quality function are met
 Facilitates in identifying actions for enhancing customer satisfaction

Establish Quality Management System

 Spearheads Quality initiatives of the organization as Management Representative

 Coordinates with various functions and formulates Quality policy for the organization.
 Grants QMS deviations/concessions to suit project/function requirements, if necessary
 Provides definitive interpretation of relevant national and international standards with
respect to the quality system
 Selects, acquires and introduces new technologies into software engineering process
 Recognizes and rewards contributions to process improvement.
 Represents the organization to external bodies such as certification agencies
 Ensures that QMS is defined, maintained and implemented

Quality System Auditing

 Plans the external and internal audits, receiving briefings from customers and agreed terms
of reference for audits with customers
 Addresses the opening and closing meetings of an audit. Briefs audit teams on terms of
reference and individual roles. On closure, summarizes the organization wide NCs to take
proper corrective and preventive actions.
 Reviews documents, processes, performance and other deliverables, alone or jointly with
other auditors. Conducts interviews with customers directly and indirectly involved in audits
 Leads and manages audit teams and ensures that audits are completed as per required
standards, on time and within budget

Management Review

 Facilitates in identifying service level agreements and quality objectives

 Provides information and statistics on the implementation and effectiveness of QMS to
Senior Management
 Identifies actions for improving effectiveness of QMS

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 Identifies resource needs for establishing, implementing and improving QMS

 Implements management review action points

Measurements, Analysis and Improvement

 Collects data and analyzes quality policy metrics

 Reviews quality objectives of Quality function
 Measures and improves organization software process capability
 Identifies and implements actions for preventing non-conformities
 Identifies and implements actions for process improvement

Authority Limits

 Approve leaves of subordinates

 Approve agreements with Quality Certification agencies and related expenses
 Authorize changes to QMS and QMS release
 Authorize QMS deviations
 Liaise with external agencies involved in Quality Certification
 Screen and select candidates during recruitment
 Conduct performance appraisal of subordinates
 Nominate subordinates for training

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2.2.7 INTERNAL AUDITOR

Role Description

The Internal Auditor plays the role of an independent third party assessor who examines the quality
of any activity, process, deliverable, product or service against set quality standards in the
organization. The Internal Auditor's task is to independently examine acts and results of quality
activities for compliance with planned arrangements and also to check whether the arrangements
are effective and suitable to achieve the objectives. Identified employees from various functions who
specially undergo the internal auditors training play the role of an internal auditor. Internal Auditors
offer independent, impartial assurance that objectives, policies, plans, procedures and controls are
being appropriately implemented as agreed upon.

Responsibilities

 Preparing for the audit by studying the relevant procedures, documents and other
deliverables of the project/function that is to be audited alone or jointly with other auditors
 Conducting internal quality audit by obtaining objective evidence of implementation and
effectiveness of the quality system.
 Documenting the observations and reporting audit results through a formal report.

Authority Limits

Issue and close a non-conformance with regard to process compliance

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2.2.8 SOFTWARE ENGINEERING PROCESS GROUP

Role Description

Software Engineering Process Group (SEPG) is organization-level body that establishes a process improvement
program that empowers process owners (employees) to improve various systems and processes. This group
also establishes and administers the organization wide knowledge base.

Responsibilities

 Define quality objectives and measurements for process performance and obtain management
approval
 Conduct process gap assessment against quality standards to identify process improvement
opportunities
 Manage and coordinate process improvement activities and approve process improvement feedback
 Track process improvement activities and report status
 Evaluate and implement new technologies (processes, methods, tools and techniques) related to
software engineering processes and functional processes
 Establish and maintain the knowledge base
 Undertake process improvements to resolve inter-group collaboration issues
 Identify process and process improvement training needs and support training courses development
 Establish and maintain quality records for process improvement activities

SEPG Lead

Responsibilities

 Identification of process improvement opportunities and goal definition

 Process assessment
 Process improvement planning
 Implementing and monitoring process improvement activities
 Coordination of SEPG sub-group activities
 Process performance and process capability baseline reporting
 Identify process improvement training needs and organizing for course development and training
 Establish and maintain records for process improvement activities
 Reporting status of process improvement goals, plans and activities to SEPG / MR.

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2.2.9 SYSTEMS QUALITY ADVISOR

Role Description

System Quality Advisor (SQA) is accountable to Quality Manager and plays an advisory role,
facilitating the project/product/function teams in complying with QMS. Every
project/product/function shall be allocated a SQA who monitors and advises them on process
implementation and compliance with standards. The incumbent is also responsible for monitoring
and maintaining the QMS documentation as per standards and specifications.

Quality function personnel play the role of SQA.

Responsibilities

Process Implementation Support

 Briefs / conducts training sessions on the process improvement and the tools to be used
after the QMS release
 Supports the PL and PM in identifying the changes to be made in the process to incorporate
the process improvement
 Supports the PL and PM in improvement of the product/project process based on the
performance data and helps in incorporation of new technologies
 Facilitates piloting of new process or technology within the product team / project/ function

Process Implementation Monitoring

 Monitors the process implementation in the product team/ project/function by conducting

periodic process adherence verifications
 Focuses on the process and judges process adequacy
 Monitors and verifies various activities of the product team/project/function and identifies
process adherence issues
 Assists the PL and PM in identifying best practices, lessons learned, tools and techniques
applied in other product activity/projects.
 Identifies and reports process improvement, new tools and techniques that could be
considered for inclusion in process database for organization wide implementation
 Identifies and reports lessons learned and best practice followed in a product
activity/project / function, which could be implemented in other projects / functions

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Quality Assurance Guidance

 Interprets QMS for projects and functions, reviews documents and escalates potential non-
conformities and issues
 Guides projects and functions in metrics collection and analysis. Reports metrics and
customer complaints
 Provides support for improvement activities of the project and functions
 Organizes for piloting new processes or technology in projects and functions
 Analyzes and reports QMS deviations

Authority Limits

None

3 TRAINING
3.1 HEAD-TRAINING

Role Description

Head-Training is responsible for formulating the corporate training policies and facilitating
implementation of such policies. The incumbent is responsible for determination of training and
development needs in line with organization or business requirements, planning, designing and
imparting training.

Responsibilities

Customer Focus

 Ensures that training activities are planned and implemented to meet internal customer
requirements
 Establishes smooth communication channels with internal customers
 Ensures that training is provided as per training policy
 Evaluates feedback and improves training activities
 Implements actions for enhancing customer satisfaction

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Training Policy

Designs and develops training policy for the organization in line with the organization requirements.

Training Need Identification

 Facilitates in identifying role specific training needs by conducting organization wide

requirements analysis, collating training and development needs and ensuring they are in
synchronization with the project performance and business plan
 Oversees that the employees meet the training requirements as per the company’s training
policy

Training Plan Preparation

 Prepares functional training plans, and reviews the changing training needs of the
organization
 Develops training programs based on the organizational requirements. Also solicits feedback
on the programs so designed and takes up improvement thereof

Measurements, Analysis and Improvement

 Ensures that Training data is collected and analyzed.

 Identifies metrics and sets improvement goals for the function.
 Identifies and implements actions for preventing non-conformities.
 Reviews quality objectives of Training function and implement actions for performance
improvement

Authority Limits

 Approve leaves of subordinates

 Approve employee expenses as per HR policy
 Enter into agreements with external training agencies for providing training
 Procure books and training kits
 Screen and select candidates during recruitment
 Conduct performance appraisal of subordinates
 Nominate subordinates for training

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 Madras Security Printers Pvt Ltd.,
Policy
619537134.doc

3.2 TRAINING COORDINATOR

Role Description

Training Coordinator is accountable to the Head-Training and assists in implementing the corporate
training policy. The role occupant is responsible for collecting, interpreting and reporting the data
pertaining to the performance of corporate training and presents the status for decision-making. The
incumbent also plays the role of an interface with various functions in ensuring that the training
targets are met.

Responsibilities

Collection of Training Data

 Collects data with respect to number of programs held, attendance, feedback on programs
and organization-wide training status
 Identifies training needs from the data obtained from annual Performance Management
System and such other appraisals in consultation with Head-Training, and designs a training
calendar

Organize Training Programs

 Organizes training programs as per the training calendar

 Interacts with the faculty, books venue, short-lists employees, intimates employees
 Organizes and conducts employee induction program
 Organizes and tracks self-directed learning programs

Maintenance of Quality Records

Maintains all training related documents and records and provides information to Head-Training as
and when required.

Authority Limit

None

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