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Warren L. Dela Cerna: Objectives

This document contains a resume for Warren L. Dela Cerna. It outlines his objectives of seeking an executive management position and diversifying his skills in the industry. It then details his work experience over the past 8 years, including roles as a senior process executive, customer service advisor, regional assistant team leader, digital marketer, call center executive, and travel consultant. His educational background includes studying tourism management at Goldenstate College.

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Takashii Fuego Rueda II
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136 views4 pages

Warren L. Dela Cerna: Objectives

This document contains a resume for Warren L. Dela Cerna. It outlines his objectives of seeking an executive management position and diversifying his skills in the industry. It then details his work experience over the past 8 years, including roles as a senior process executive, customer service advisor, regional assistant team leader, digital marketer, call center executive, and travel consultant. His educational background includes studying tourism management at Goldenstate College.

Uploaded by

Takashii Fuego Rueda II
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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WARREN L.

DELA CERNA
Address: Prk. Malinawon, Lanoy, Calumpang, General Santos
Email Address: [email protected]
Mobile Number: 09055771520

OBJECTIVES:
To be part of the success in an environment of growth and excellence and to use
my executive skills and knowledge to help the company and my coworkers be
successful.  To further my professional career with an executive level management
position in a world class company. Seek to diversify my skills on this industry and as part
of a larger organization.

WORK EXPERIENCE:

FEBRUARY 2020 – JULY 2022

SENIOR PROCESS EXECUTIVE


COGNIZANT
CEBU CITY, PHILIPPINES

Duties and Responsibilities:

 Generating and following up with new business leads


 Drawing up proposals and presenting them to prospective clients
 Ensuring all processes are carried out in accordance with company regulations, as
well as health and safety codes
 Establishing and maintaining relationships with staff as well as external clients
and vendors
NOVEMBER 2019 – DECEMBER 2019

CUSTOMER SERVICE ADVISOR


CONCENTRIX MAKATI
MAKATI CITY, PHILIPPINES

Duties and Responsibilities:

 Receive inbound calls from customers to interact with them and identify their
needs or issues
 Provide telecommunication solutions and recommendations to customers via
telephone calls
 Upsell products and services to customers when providing telecommunication
solutions

FEBRUARY 2018 – MARCH 2019

REGIONAL ASSISTANT TEAM LEADER


AIBNB THAILAND-JAPAN (FUNKEY)
BANGKOK, THAILAND

Duties and Responsibilities:

 Assist head of operations with day to day operations


 Responsible for generating leads, negotiate, schedule and coordinating
housekeeping services
 Assist head of operations in quality control and as per company standards.
MAY 2017 – JANUARY 2018

DIGITAL MARKETER
ADVENTURE PLANET TOURISM L.L.C
DUBAI, UNITED ARAB EMIRATES

Duties and Responsibilities:

 Handling SEO, BLOG, PRESS REALEASE, CONTENT WRITING

 Managing all marketing for the company and activities within the marketing
department
 Developing the marketing strategy for the company in line with company
objectives

FEBRUARY 01, 2015 – FEBRUARY 25, 2017

CALL CENTER EXECUTIVE


EXPEDIA GROUP – OUTBOUND AND INBOUND EXECUTIVE
TELEPERFORMANCE AYALA, PHILIPPINES

Duties and Responsibilities:

 Making system business like Ticketing, Rebooking, Refund and Ticket Reject
 Managing large amounts of Inbound and Outbound calls in a timely manner
 Call an airline when needing additional information

JANUARY 2014 – JANUARY 2015

TRAVEL CONSULTANT
ALANNA TRAVEL AND TOURS
GENERAL SANTOS CITY, PHILIPPINES
Duties and Responsibilities:

 Book Hotel and Flight reservation catering Inbound and Outbound transaction
 Local Tour guide for foreign and local visitors
 Generates daily sales for the company

EDUCATIONAL BACKGROUND:

TERTIARY: BACHELOR OF SCIENCE IN TOURISM MANAGEMENT


Goldenstate College, General Santos City 9500, Philippines
UNDERGRADUATE – 4TH YEAR

SECONDARY: Ireneo L. Santiago National High School of Metro Dadiangas


General Santos City 9500, Philippines

ELEMENTARY: Dadiangas South Central Elementary School


General Santos City 9500, Philippines

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