LAGUNA STATE POLYTECHNIC UNIVERSITY

Santa Cruz Main Campus

Santa Cruz Laguna

GRADUATE STUDIES AND APPLIED RESEARCH

HUMAN BEHAVIOR IN ORGANIZATION
Final Examination

Sarah May M. Abayari

l. Read the following statements and choose your answer on the choices provided below.

1.It is a set of forces that causes people to engage in one behavior rather than some alternatives
behavior.

a. Motivation

b. Interpersonal skills

c. Human relation

d . Job specialization

2. The basis of this model is leadership with a managerial orientation of support

a. autocratic

b supportive

c. Custodial

d. collegial

3.It is one of the functions of management, Monitoring and correcting the actions of the organization

and its members to keep them directed toward their goals.

a.Planning

b. Leading

c. Organizing

d. Controlling

4. Monitoring and correcting the actions of the organization and its members to keep them directed
toward their goals

a. Operant conditioning

b. Social learning

c. classical conditioning
 d. shaping behavior

5. It is the process or technique of stimulating or inspiring somebody to get desired reaction so the
planned goal is achieved

a. Motivation

b. Learning

c. Strategy

d. Rewards

6. It is a modification of Maslow’s hierarchy, where the five needs are collapsed into three categories
(existence, relatedness, and growth).

a. Need-based theories

b. Herzberg Two Factor Principles

c. ERG theory

d. Mc Clelland’s Needs Theory

7. Theory of motivation that an individual’s motivation is affected by how much they value any reward
associated with an action (Valence), how much they believe that by putting effort into something they
will be able to generate good results and how much they believe that generating good results will result
in a reward (Instrumentality).

a. Adams’ Equity Theory of Motivation

b. Locke and Latham’s Goal Setting Theory (Goal)

c. Vroom’s Expectancy Theory of Motivation

d. Herzberg Two Factor Principles

8. It is an organized and systematic group, comprising of individuals with competent skills and expertise,
who gather for the attainment of a common objective, collaboratively. The team members work as a
single unit and take up the responsibility of task completion mutually. Team building is a well-organised
process, that requires proper nurturing of a workgroup.

a. Organization

b. Company

c. group

d. team

9. virtual teams allow member to meet without concern for space or time and enables organization to
link the workforce together which could have been done in past
 a. virtual teams

b. Problem solving Team

c. Process Team

d. Self-Managed Team

10. This is using words and deeds to bully or discredit the other person involved in the conflict. They may
try to damage the reputation of the other person or destroy them financially or professionally so that
they can ‘win’.

A. litigation

B Physical assault

c. verbal abuse

d. Runaway

11.It is one of the types of reactions to conflict, It occurs when the interaction between groups is very
important to goal attainment, and the goals are compatible.

a. Avoidance

b. Competition

c. Accommodation

d. collaboration

12. It refers to the act of putting things into a logical order or the act of taking an efficient and orderly
approach to tasks, or a group of people who have formally come together.

a. organization

b Organizational structure

c. Formal organization

d. Informal organization

13. always consider relevant information about your receiver such as mood, background, race,
preference, education, status and needs, among others.

a. completeness

b. consideration

c. clarity

d. concreteness

14. the message should be specific instead of general and it should be supported by facts, figures, and
real-life examples and situations.
 a. completeness

b. consideration

c. clarity

d. concreteness

15.It refers to various ways, strategies and tools which the employees use in their official, interpersonal,
and small group communication activities.

a. communication

b. language

c. Coordination

d. Information sharing

16. It is a type of grapevine communication where a random process in which someone transmits the
information to others in accordance to the laws of probability and then these others pass the
information in a similar way.

a. Single strand chain

b. Probability chain

c. gossip chain

d. cluster chain

17. One of the barriers of communication, not having the right IT infrastructure, slow computers, poor
quality audio teleconference systems making it difficult to hear what is being said.

a. noise

b. Physical location

c. culture

d poor equipment

18. It refers to social and emotional interaction between two or more individuals in an environment.

Also defined as the close association between the individuals who share common interest and goals.

a. Personal growth and development

b. Interpersonal relationship

c. Interpersonal needs

d. sense of security
19. The act or process of carrying out or accomplishing tasks, actions or function through the
coordination between a number of people with same goals and objectives

a. group processor

b. group structure

c. group performance

d. external condition

20.It is the informal guidelines of behavior and a code of conduct that provides some order and
conformity to group activities and operations. These rules are expected to be followed by all the group
members.

a. group norms

b. Performance norms

c. Appearance norms

d. Arrangement norms

21. Is a relatively permanent group with functional reporting relationships and is usually included in the
organization chart. Consisting of individuals who report directly to the manager or head of office

A Friendship groups

b. task group

c Affinity/committee group

d. command group

22.It is a part of the stages of development that members start to communicate their feelings but still
view themselves as individuals rather than part of the team. They resist control by group leaders and
show hostility.

A forming

b. storming

c. Norming

d. Performing

23. An organizational structure wherein the power to make important decisions and to provide strategic
direction for the organization is concentrated to an individual or a handful of individuals, or to a specific
location.

a. centralization

b Decentralization

c. Management Philosophy
 d. Diversification

24. Power is shared by a powerful central government and states or provinces that are given
considerable self-rule, usually through their own legislatures.

a. Unitary system

b. Confederal system

c. Federal system

d. Democratic system

25. It is a type of conflict, when there is a discord, among members regarding nature of work to be
performed

a. Task conflict

b. Process conflict

c. Relationship conflict

d. Culture conflict

26. It is one of the causes of conflict, if one employee requires certain information from another, who
does not respond properly, conflict sparks in the organization.

a. Managerial expectations

b. Communication disruption

c. Mis understanding

d. lack of accountability

27. It is a belief system shared by an organization’s members, and a set of values held by individual in an
organization. These values define good or acceptable behaviors and bad or unacceptable behavior

a. Organizational culture

b. Culture

c. Values

d. Organizational beliefs

28. This method of communication are particularly powerful because they include not only speakers’
words but also their changes in tone, pitch, speed, and volume

a. Non- verbal communication

b. Written communication

c. oral communication
 d. all of the above

29.It is the capacity to direct or influence the behavior or the course of action of others.

a. Inspirational appeal

b. Tactics

c. Power

d. Politic

30. It is associated with human communication that are not express orally or in writing. It conveys more
meaning than words do.

a. Oral communication

b. nonverbal communication

c, written communication

d. all of the above

II. Essay Type

Instruction: Answer the question in five to ten sentences 10 pts each.

1.How is communication in organizations an individual process as well as an organizational process?

2. What role does changing technology play in your daily activities as teacher?

Answer:

1. Individual process communication in Organization helps each individual perform

function such as planning, organizing, motivating, and controlling. All managers and
employees need to be aware of how people behave in order to provide the best working
environment. Organizational behavior is about how people may be motivated to work
together in more effective ways. The interaction required to direct a group toward a set
of common goals is called organizational communication.
2. As a Teacher, along with technological development, traditional teaching method have
been challenged by various technologically enhanced teaching and learning methods.
This trend has received mixed emotions. The Teachers is no longer the center of
attention as the dispenser of information, but rather plays the role of facilitator, setting
project goals and providing guidelines and resources, moving from student to student or
group to group.