Scribd Logo
Upload

Welcome to Scribd!

  • 81 views

    4 3 Achieving Quality Production

    Uploaded by

    aboudd30
    The document discusses the importance of quality to businesses and ways to achieve quality production through quality control and quality assurance. Quality is important for developing brand image, retaining customers, reducing costs and returns, charging premium prices, and lengthening product lifecycles. Quality control involves inspection but has limitations, while quality assurance sets quality standards for each stage of production to find and address issues earlier.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    4 3 Achieving Quality Production

    Uploaded by

    aboudd30
    81 views2 pages
    The document discusses the importance of quality to businesses and ways to achieve quality production through quality control and quality assurance. Quality is important for developing brand image, retaining customers, reducing costs and returns, charging premium prices, and lengthening product lifecycles. Quality control involves inspection but has limitations, while quality assurance sets quality standards for each stage of production to find and address issues earlier.

    Original Description:

    notes

    Original Title

    4-3-achieving-quality-production

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document discusses the importance of quality to businesses and ways to achieve quality production through quality control and quality assurance. Quality is important for developing brand image, retaining customers, reducing costs and returns, charging premium prices, and lengthening product lifecycles. Quality control involves inspection but has limitations, while quality assurance sets quality standards for each stage of production to find and address issues earlier.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    81 views2 pages

    4 3 Achieving Quality Production

    Uploaded by

    aboudd30
    The document discusses the importance of quality to businesses and ways to achieve quality production through quality control and quality assurance. Quality is important for developing brand image, retaining customers, reducing costs and returns, charging premium prices, and lengthening product lifecycles. Quality control involves inspection but has limitations, while quality assurance sets quality standards for each stage of production to find and address issues earlier.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Compiled By: Shubhanshi Gaudani 1

    4. Operations Management
    4.3 Achieving Quality Production

    Business Studies, CIE IGCSE (0450)

    4.3.1 Quality Importance and Achieving Quality Production


    • Quality: Ensuring a good service that meets the needs and requirements of its
    consumer.

    • Quality Standards: The minimum acceptable standard of production or service


    available to consumers.

    • Design Standards: Help business create the best possible product, which
    consumers find more valuable than other products in the market.

    • Process Quality Standards: Help business produce goods at the lowest cost.

    • IMPORTANCE OF QUALITY TO ALL BUSINESSES


    • Develop a Strong Brand Image: Customers will know the reputation a business has
    for quality products, and will assume that any knew product is of same quality.

    • Keep Customers and attract new customers: Customer Loyalty, When a business
    has quality production reputation it is easier to attract new customers, and keep their
    existing customers.

    • Reduce Costs, Customer Complaints, and Returns: If quality products are only sold,
    more customers will be satisfied and there will be less returns, in the long run, it will
    build healthy customer relationships and attract new customers.

    • Charge a Premium Price: Many consumers are prepared to pay a higher price for
    product that is seen of better quality, than similar products on market, this may
    increase profitability.

    • Encourage Wholesalers and Retailers to stock product: They will know that high
    quality products won’t get spoilt, and they know customers will want to buy it. They will
    stock more of this product and increase their revenue and profits.

    • Lengthen Product Lifecycle: Products with good quality, will be continuously sold to
    consumers, increasing its lifecycle, so it will stay in the most profitable stage of
    maturity for longer.

    1
    Compiled By: Shubhanshi Gaudani 2
    • QUALITY CONTROL: Checking the quality of goods through inspection.
    • Businesses employ trained quality inspectors to check products usually at the
    end of the production process.

    • Rarely possible to check every item produced as it is time taking and expensive.
    • Inspectors may also have to dismantle product, or break it by force, this may be
    expensive if every product is checked.

    • Uses Sampling: Not every product is checked for quality; always a chance that
    poor quality product reaches customer.
    Problems of Quality Control

    Work can be repetitive and boring this may demotivate inspectors, resulting in not performing tasks
    efficiently.

    Inspection only takes place at end of process,; problems of quality at beginning aren’t found soon
    enough. Resources are wasted completing product which could have been rejected much earlier.

    Quality inspectors, takes away responsibility of quality from workers, may not try to maintain quality
    through whole process.

    • QUALITY ASSURANCE: System of setting agreed quality standards for every stage
    of production.

    • Problems of Quality Control have forced many businesses to adopt quality


    assurance. It makes sure that:

    • Raw Materials and components are of required standard before they enter
    production process.

    • Quality standards are agreed for every stage.


    • Products are designed by machines to minimise quality issues.
    • Workers know they have responsibility for ensuring quality work.
    • Benefits of Quality Assurance:
    • Encourages teamwork; can act as a motivator.
    • Reduces cost of wastage and faulty products
    • Quality issues are found when they occur, not at end of production; resources
    aren’t wasted unnecessarily

    • Business’s inspection costs will be less; less time consuming.


    • Find it easier towards obtaining industry quality awards like ISO 9000; awards
    can bring marketing benefits.

    You might also like