Barloworld Equipment TechniCol

Training Module

Version 1 – 18 march 2011 ©2009 Barloworld Equipment / Caterpillar

 Caterpillar Tool and Software
Caterpillar Level 2
Orientation and Introduction - Instructor Reference Manual

Module 1: Table of Contents

LESSON PLAN ……………………………………………………………..

Section 1 Introduction to SIS

Slide 1 to 3 - Course overview ………………………………

Slide 4 – What is SIS …………………..

Slide 5 – SIS Hardware Requirements ………………………

Slide 6 – SIS Installation………………………………………

Slide 5 – Files from Download………………………………….

Slide 6 to 7 – Where do I start……………………………………..

Slide 8 – Should I enter a complete Serial number…………. .
Slide 9 - 14 View attachments associated with a prefix…………

Slide 15 - Part number or keyword………………………………

Slide 16 - Document Structure…………………………………..
Slide 17 - Product Structure………………………………………

Slide 18 – 22 SIS additional links…………………………………….

Slide 23 - Common Information Screens………………………..

Slide 24 - Parts Identification Screen……………………………..

Slide 25 - Information Available Screen………………………….

Slide 26 - Search……………………………………………………
Slide 27 - Search for Parts………………………………………..

Slide 28 - 35 Parts Search……………………………………………

Slide 36 - 42 Parts & Service………………………………………..

Version 1 –22 March 2011

©2009 Barloworld Equipment / Caterpillar Initiative
 Caterpillar Tool and Software
Caterpillar Level 2
Orientation and Introduction - Instructor Reference Manual

Slide 43 - 44 Working with the Parts List……………………………

Slide 45 – Additional Parts List……………………………………

Slide 46 - 51 Specific………………………………………………….

Slide 52 - 56 Service Soft ware Files……………………………….

Slide 57 - 60 Graphics………………………………………………..
Slide 61 - 65 Printing within SIS…………………………………….

Slide 66 - 71 Schematic View………………………………………

Section 2 Numerical Parts Record

Slide 1- Definition………………………………………………
Slide 2 - 10 Numerical Parts Record……………………………..

Section 3 Download Import

Slide 1- Download/Import/Email the Parts List………………

Slide 2 - 5 Download the parts List……………………………..

Slide 6 – 11 Import Parts List………………………………………

Slide 12- Attach Parts list to an Email………………………….

Version 1 –22 March 2011

©2009 Barloworld Equipment / Caterpillar Initiative
 Caterpillar Tool and Software
Caterpillar Level 2
Orientation and Introduction - Instructor Reference Manual

MODULE REQUIREMENTS (Theory and Practical)

Lesson Duration: 12 Hours

Pre-requisites:
The following is a required condition prior to the study of this lesson:
Successfully completed the Basic Computer course.

Learner Course Handout: CTS1 – Introduction and Orientation

Handout Module 2

Lecture room Equipment Requirements:

Projector Screen
Laptop Computers for leaner’s
Practical Training Area Requirements (Tools and Equipment):
N/A
Laboratory Exercise/s:
Highly interactive

Test Tasks (Only for Learnerships):

N/A

Version 1 –22 March 2011

©2009 Barloworld Equipment / Caterpillar Initiative
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Service Information System

SIS Web User's Guide

Version 2010A

Service Information System Overview

System Introduction
Quick Start
On-Line Help
Feedback
Navigation

Utilities

Preferences
Release Notes
New Information
Frequently Asked Questions
Downloads
Finding Serial Number Prefixes and Sales Model Numbers
Bookmarks
Privacy Statement

Link to Additional Service Information

Engine Technical Marketing Information - TMI Web

Remanufactured Products
IMO Supplemental Certificates - Reman NOx Components
Repair Option Builder Data
Cat Certified Rebuild Web
Dealer Service Tools Catalog
Shop Supplies and Tools Catalog
Planned Maintenance Checklist
Classic Parts Cross Reference
MaK Engine/Cat Motoren Information
GET Selector
Hydraulic Information System
Component Based Troubleshooting
Cat Automatic Transfer Switches
Other Paving Support Information
DSN
SIMSi
Product Information System
Cat Branded Telehandlers
Cat Forestry Products Information
Aquila/CAES/MineStar
Cat Emissions Solutions

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Undercarriage Information System

Progress Rail Services
Japanese Market Designed Equipment
Warranty

Note:The Additional Service Information section on the Main Menu will display three of the
above listed links. You can click on the View More link which will take you to a screen with
all of the links listed for you to choose from. Select three links and click on the Update
button. This will save your changes. Click on the Return to Main Menu button to return to
the Main Menu of SIS with your changes saved.

Access Method - Product ID Required

Parts/Keyword Search
Product Structure
Document Structure
SMCS Code
Basic Search
As Shipped Engine
Filter Search
Remanufactured Parts Search
Cat Certified Rebuild Part Lists

Access Method - Product ID Not Required

Advanced Full Text Search

Media Search
Similar Parts Search
NPR (Numerical Parts Record)
Part List
Kits Information
Engine Performance Specifications
Service Software Files
Other Repair Process Information
Service Forms

Other Information

Microfiche
Integration Information
Maintenance Parts List
Caterpillar Certified Rebuild

The following publications can be found in SIS Web (if the user has been given access to
them):
 Service Repair Information (Systems Operation, Testing and Adjusting,
Troubleshooting, Disassembly and Assembly, Specifications)
 Applied Failure Analysis

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 Contamination Control Guidelines

 Custom Service Information
 Disassembly and Assembly
 Engine News
 General Service Information
 Reuse And Salvage Guidelines
 Information Release Memos
 Microfiche
 Operation and Maintenance Manual
 Parts Identification
 Schematic
 Service Letter
 Service Magazine
 Shop Review
 Special Instruction
 Specifications
 Systems Operation
 Systems Operation-Fundamentals
 Technical Information Bulletin
 Testing and Adjusting
 Tool Operating Manual
 Torque Specifications
 Troubleshooting
 Truck Engine News
 Undercarriage Reconditioning Bulletin

SIS Software/Hardware Requirements

Browser Requirements

The following browsers are recommended for SIS Web:

 Microsoft Internet Explorer, Versions 7.0 and 8.0

Note: These browsers must support Java Script and HTML, Version 2

The following operating systems are recommended for SIS Web:

 Windows XP SP3
 Windows Vista SP1
 Windows 7

SIS Helper Applications and Plug-ins

Helper applications and plug-ins are software enhancements to your browser that are
necessary for SIS to function properly or that improve the viewing of photographs,
images, and schematics. If your group does not have specific recommendations, we have
found the following helper applications and plug-ins satisfactory:

Adobe Systems Inc. Acrobat Reader (Version 9.0 required to view Interactive
Schematics)
LizardTech, Inc. DjVu
Arbotext IsoView
PTC ProductView Express

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Java plug-in and SISJWAPI executable

Please see Downloads on the SIS Web Main Menu for more information.

Note: Before adding any application or utility software to your computer, contact your
local PC support.

SIS Recommended PC Configuration

 2.4 GHz Pentium-compatible processor or higher
 2 GB RAM or higher
 Hard disk drive with at least 9 GB hard drive space available
 Third generation DVD drive (required) Note: Has to be able to read dual
layer DVDs.
 15" or larger Super VGA (needs to support 1024 x 768 resolution) adapter
and monitor/Open GL supported Graphics Card (Recommend 128MB+
RAM) Monitor capability of supporting 1024 x 768 resolution and Open
GL supported Graphics Card (Recommend 128MB+ RAM)
 LaserJet V or compatible printer
 Pointing device built in or external
 Emulation or LAN adapter and software suitable for the dealer host
computer
 Modem: at dealership's discretion

Information Search Methods

Product Structure

Use the Product Structure access method if you are seeking information about specific
systems, groups, and/or components (e.g., cooling systems, water pumps, and impellers) and
you know the serial number, prefix, and/or arrangement.

Document Structure

Use the Document Structure access method if you are seeking a particular type of information
such as service information, part information, tool information, etc.

Document Structure allows you to view all information types for which you have been given
access.
See information types listed above.

SMCS Code

Use the SMCS Code method if you are seeking information about a particular arrangement,
system, group, assembly, or component and you know the SMCS code.

SMCS is a four digit code that describes components of Caterpillar products. Each digit of the
code signifies a progressively narrower range of the product. For example, the specific SMCS
code 1202 would be interpreted as 1000= engine, 1200= short block engine, 1202= crankshaft
for the short block engine.

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Advanced Full Text Search

Use the Advanced Full Text Search method to locate technical information through a
combination of:
 individual or multiple prefixes
 individual or multiple information types
 sales model (with wild card search capability)
 SMCS code (with wild card search capability)
 part number
 individual or multiple phrases
 publication dates
 searching by text
 searching by titles
 global search (no prefix entered)

Basic Search

Use the Basic Search method to locate technical information through a combination of
Information Type, and/or a part number, and/or a phrase, and/or the publication date of a
document.

Media Search

Use the Media Search method to select a specific media number.

As Shipped Engine

Use the As Shipped Engine method to access parts and service information based on a specific
engine serial number.

Parts Search

Use the Parts Search method if you are seeking information about a specific part and you
know the part number or keyword.
The keyword is any name used to reference a part. This includes any word used to identify
product arrangements, groups, or components.

Numerical Parts Record (NPR)

Use the Numerical Parts Record (NPR) method to obtain the most current part number
information about replacement parts, quantity, weight, and references to technical documents
such as Service Letters, Service Magazines, etc. that affect a specific part number.

Remanufactured Part List

The Remanufactured Parts Search allows users to view all remanufactured parts and their
associated new part numbers for an entered SN/prefix. The part number list will be organized

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by part book sections, similar to the document structure view.

To view a remanufactured parts list:

1. Enter a SN/prefix, and click the Remanufactured Parts Search link on the SIS Main
Menu.
2. To add a reman part to the parts list, click in the QTY edit box and type in the desired
number of parts.
3. As with a regular parts list, click the Add to Parts List button to submit parts to the parts
list and click the View Parts List button when you are ready to view the parts list.
4. Also as with a regular parts list, to view the graphic and parts list for a group part, click
the underlined part number.
Note: One difference between a regular parts list and the Reman parts list is the Format for
Print format. Reman Format for Print will not hyperlink the NPR and group part numbers.

Quick Start

URL = Uniform Resource Locator

To start SIS Web:

Start your web browser software.

Type in the following address into the URL box near the top of the window:

https://sis.cat.com https://sis.cat.com
or

https://sisweb.cat.com https://sisweb.cat.com

Press the Enter key.

SIS can also be installed and operated as a part of the Service Technician Workbench
Launchpad (STW) software package. To launch SIS Web from within the STW
application, launch STW, then locate the SIS icon and click on it.
Note: SIS DVD, SIS Network, and SIS Web can all be run from within the STW
application. User Preferences within the STW application can be set to determine which
SIS application should be launched by clicking the launchpad icon. See STW Help for
more information.

After launching SIS Web, a security window displays requesting your user name and
password. Type them in the appropriate boxes and click on the Login button.

The SIS Web splash window with the current version number displays for a few
seconds, then automatically displays the SIS Web Main Menu.

To stop SIS Web:

Shut down your browser by clicking "File" then clicking "Exit," or by clicking the
"close" button (the "x" button) at the top right of your browser.
You can also shut down your browser session by clicking on the "Shutdown SIS" button
at the upper right corner of any SIS page.
Note: If you are integrating with DBS, the only correct way to shutdown SIS Web is to

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use the "Shutdown SIS" button.

On-line Help
To access a list of help topics, either select the Help link located at the bottom of the Main
Menu or select the word Help from the GoTo navigation drop-down list. (The GoTo
navigation drop-down displays on every page with the exception of the Main Menu.)

For further assistance, contact the Accenture Dealer Management Services (ADMS) Support
Center toll free at 1-800-765-0999 or by e-mail at [email protected].

6:00 AM - 6:00 PM Monday - Friday, Central Standard Time

Peoria
(309) 675-4000

Buenos Aires
54-11-4846-6000

Manila
632-845-7000

Dublin
353-1-480-5700

Feedback
If you would like to tell us what you think of SIS Web, select the Feedback link located at the
bottom of the Main Menu, or select the word Feedback from the Go To navigation drop-down
list of any SIS Web window.

Tell us what you like, don't like or ways you think SIS Web might be improved.

Note: It is recommended if you have missing or incorrect information, use the feedback
function from the page where the discrepancy was found in SIS. Doing this allows support
personnel to correct the issue or understand the enhancement request that you would like to
suggest. Please include as much detail as possible when submitting feedback.

We welcome your comments and suggestions as an additional means of pinpointing your

specific wants and needs from SIS Web. This helps us to ensure you are getting the very best
possible product. Your feedback is very much appreciated!

Type your comments in the space provided then click on the Submit button. You will receive
notification that the feedback was sent to support personnel.

Navigation

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The Back button in your browser will not perform as expected in SIS. To navigate within SIS,
use the methods described below.

Header Frame

Once you have selected an engine or product, a description of that engine or product displays
at the top of each window: Place the pointer over any of these links to display a description of
the link.

EQUIPMENT: The word EQUIPMENT is a link to a configuration selection

page that will display the Product, Model, and current
configuration of the selected equipment. The text after
Product: and Model: are links to return to the Main Menu.

This window also displays a list of available configurations

that can be selected. Configurations are based parts manual,
and SIS Web will list the parts manual separately from any
custom parts manuals. When a configuration is selected, you
are returned to the Main Menu.
Model : The word Model is a link that will display model information
for the currently selected product. This text is also a link to
return to the Main Menu.
Related Information: T he words Related Information appear to the right of the Go
To: drop down when you are viewing a parts consist list.
Clicking on it will display product structure information for
the selected part, thus allowing you access to related parts and
service information.

Drop Down Navigation Menu

SIS Web pages have a Go To: navigation drop-down list of available navigation options.
Navigation links allow you to return to an earlier point in your search or to locate additional
information. The following links may display depending on your current location:
Main Menu : Return to the SIS Main Menu.
Product Structure : Return to the three column selection window.
Search Results : Return to the results window of the search method
chosen.
Document Structure : Return to the three column selection window.
Media Search : Return to the Media Number window.
Date Search : Return to the Publication Date window.
Full Text Search : Return to the Full Text Search window.
SMCS Code : Return to the three column selection window.
Tool Information: Return to the three column selection window.
Similar Parts Search: Return to the Similar Parts Search window.
Similar Parts Attributes: Return to the Similar Parts Attributes windows.
Engine Performance Return to the Engine Performance Specifications
Specifications window.

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Remanufactured Parts Search Return to the Remanufactured Parts Information

window.
All Gasket Bearing Search Return to the All Gasket and Bearing Kits search
window.
Select File Type Return to the Service Software Files main menu.
Return : Return to where you came from.
Feedback: Proceed to the SIS Web feedback form.
Help : Access SIS Web online Help.

These links in the Go To: navigation drop-down list allow you to change the content or layout
of Parts Identification page:
Graphic Only : Display the illustration for this product without the
accompanying consist list. Use to show graphic only.
Partlist Only : Display the consist list for this product without the
accompanying illustration. Use to show consist list only.
Side by Side : Display the illustration and the consist list side by side. This
method is convenient for full window online viewing.
Top to Bottom : Display the illustration with the consist below.
The Safety link allows you to access the global safety document located in the front section of
the service manual literature.
Safety: Display appropriate global safety information associated with
this product and document type.

Three Frame Page Navigation

When selected documents display, the viewing window splits into three separate frames.
The article or parts consist list (with graphic when applicable) displays in the right
frame. If a parts consist list is displayed, a View Latest Kit Information link will be
displayed. (See Kits Information in the SIS Help files for more information).

Information Available displays in the top left frame (navigation frame). This allows
the user to select a new article or parts consist list without having to return to the three
column window.

Sections or Information Type displays in the lower left frame (navigation frame). This
allows the user to select a new section or information type within the article or parts
consist list without returning to the three column window. When making a new
selection, the list in the Information Available frame changes also. No article or parts
consist list will display until a selection is made from the Information Available frame.

Increase Viewable Area

The leftmost frame is also called the navigation frame. It contains Information Available and
either Sections or Information Types. Using the buttons in the upper right corner of the
navigation frame, it can be hidden to allow for more viewing space for the graphic, consist list,
or article.

To minimize the frame so that it is visible, but not gone, click the "minimize" button (looks
like an underscore). To view it again, click the "maximize" button (looks like a square
window). Also, the frame can be removed completely by clicking on the "close" button. To

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view the frame again, click on the drop down navigation menu and choose the "restore
Navigation" link.

Also, the graphic can be expanded to be viewed on the whole screen. Two links exist on the
graphic if one is displayed. Click the Graphic Only link to hide the partlist; this is the same as
using the Graphic Only drop down menu option. Next, click the View Graphic link to view the
graphic full screen. Return to the previous state by clicking the Previous Screen button and
then the Graphic and Consist link.

Many SIS pages have links for Previous and Next topics. These links display as left and right
arrows positioned to the left of the navigation drop-down list. These links allow you to move
to the preceding information topic or proceed to the next. If a previous or next topic is not
available, the link to the unavailable topic is disabled and displays as light gray.

Tip: Use the Prev and Next buttons to scroll through graphics like you would flip through the
pages of a part manual. Using the information above, close the leftmost frame, click the
Graphic Only link, then click the View Graphic link followed by the View Image link. Then
use the prev and next links to view the graphics associated with group part.

Preferences

To change the way information is presented in SIS Web, select Preferences from the SIS Web
Main Menu.
The User Preference window displays.

User Interface

The Advanced User Interface gives the user all the functionality available in SIS Web.

The Simplified User Interface is easier to use. Having simplified navigation and access to
Document Structure (Browse Documentation), Product Structure (Browse by Systems &
Components), and Parts Search (Find a Part for the Equipment) only.

Tip: The Simplified User Interface affords faster loading of windows and faster performance
of SIS Web.

Date Format

This option allows the user to control the appearance of dates in some (but not all) parts of SIS
Web. There are currently twelve different formats to select from.

Language

This option allows the user to select the language preference. There are currently eight
languages available.
Bahasa
Chinese (Simplified)
English
French

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German
Italian
Portuguese
Spanish

Documents in SIS will be delivered in the chosen language if they exist; if the desired
document does not exist in the currently selected language, SIS will display the document in
English if it exists.

Note: Chinese font files need to be installed on the computer if you are trying to view SIS in
Chinese on a non-Chinese operating system (OS).
To install Chinese font files:
1. Click the Start button.
2. Choose Settings, the click Control Panel
3. Double click Regional and Language Options
4. Click on the Advanced Tab.
5. In the Code Page Conversion Table List, check Simplified Chinese. This copies the files
necessary to support Simplified Chinese for the system.
Note: The system will prompt for a restart and might prompt for the Windows installation
disk.

Part Manual Orientation

This option controls how a part manual page will be presented, whether it's with the graphic
and the consist list side by side, or with the graphic displayed above the consist list and as one
frame or as separate frames. This selection becomes the default regardless of choices made
from the GoTo navigation.

Tip: Setting this preference to "Top to bottom" can be helpful in more effectively utilizing
horizontal window space when running in lower resolutions.

Image Display Preference

Choosing the "In Line" option allows the user to pan, zoom and manipulate the graphic where
it is displayed on the page. This option will only work if the user has downloaded the DjVu
Plug-in, IsoView and ProductView Plug-ins. See the "Downloads" topic for more information.

Choosing the "Not In Line" option allows the user to view a graphic in line with the text
without installing the DjVu Plug-in, IsoView and ProductView Plug-ins. If the plug-ins are not
installed, the graphic can not be manipulated at all. If the plug-ins are installed, the graphic can
be opened by clicking on the Open Graphic link. From there it can be manipulated.

Engine Performance Specifications Units of Measurements

This section allows you to chose from English and Metric units while using the Engine
Performance Specifications access method.

Microfiche

This option allows the user to search for Microfiche information. By default, this option is not

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active. To have the ability to search, the user must be set up with access to the Microfiche data
and Have the ability to search for Microfiche information must be selected.

Equipment List

This option allows a user to add common customers and attach common serial numbers to the
customer list. This allows for quicker accessability to common customer requests.

Part List

These options controls the behavior of the parts selection process. By default, the parts
selected are not cleared from the partlist after being submitted or e-mailed to someone. To
clear the partlist after one or both of these actions, select the appropriate preference for the first
and second options.

The third option allows all parts to be selected in the consist list by the use of a SELECT ALL
button. By default, this option is not active. To have the ability to select all parts with the
touch of a button, select this preference.

The fourth option allows automatic selection of parts for Caterpillar Certified Rebuild. By
default, this option is not active. To have the ability to automatically select parts, the user must
have a CCR account and select this option in Preferences.

The Enable Releated Parts option allows any related parts to display if the are available. If
there are no related parts that go with the group you are searching on, the Related Parts link
will not display. If parts are available, the link will display. If you prefer that this link doesn't
show, select the appropriate preference.

The Enable STW Integration option allows for the Parts List integration with STW Service
Report. If you are not an STW user, you will want to disable this preference. If you are an
STW user, you will want to have this option enabled so you can transfer your parts directly to
the STW Service Report without manual intervention.

Integration Preferences

These preferences are only applicable is the user is trying to integrate with DBS/DBSi
application.

Startup Options

For communication to be possible between SIS Web and external applications, two files need
to be downloaded and installed on the hard drive of the computer running SIS Web or on the
server running SIS Web through a network, "SISJWAPI" and the specified version of the
"Java" plug-in. (See the Integration Software section of the Downloads page in SIS Web for
more information.) These files are referred to as the Integration Software. This software needs
to be running before integration is attempted.

Choosing the "Auto" option will start and shutdown the integration software when SIS Web is
started and stopped.
Choosing the "Do Not Start" option will force the user to start the integration software

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manually when desired. The software can be started by clicking the "Start Now" link to the
right of the "Auto" radio button.
Choosing the "Prompt" option will force the user to choose whether or not to start the
integration software every time they start a session of SIS Web. A message will be displayed
asking the user to choose either a "Yes" or "No" button. A checkbox will be available to
remember the button the user chose. If the user checks the checkbox and chooses the "Yes"
button, their user preferences will automatically be updated to "Auto." If the user checks the
checkbox and chooses the "No" button, their preferences will automatically be updated to "Do
Not Start."

Integration Port

This option sets of the port on the computer that should be used to communicate with external
applications. Users should ask their system administrator before altering this setting.

Release Notes
To view the release notes for SIS Web, select Release Notes from the SIS Web Main Menu.

Release Notes contain a brief discussion of the new features and functionality of the current
release of SIS Web as well as any comments or tips that may be helpful to your in using SIS
Web.

New Information
To view new information, select New Information from the SIS Web Main Menu.

New Information displays a list of information added within the last seven days. Each
information element listed will include document type, document title, media, publication
date, and date updated. Each media number listed will display as a link that, when selected,
will let you view the document.

To return to the New Information screen, click the drop down menu, and choose "New
Information."

Note: The New Information section of SIS only reflects new information that has been added.
Information that has been edited or revised will not appear in this section.

Frequently Asked Questions

To view frequently asked questions, select Frequently Asked Questions from the SIS Web
Main Menu.

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This section displays the most frequently asked questions along with the corresponding
answers to each. Questions and answers display in the categories of error messages, color
schemes, getting help, login, main menu, navigation, printing, reporting problems, preferences,
new information, configurations, available interfaces, using access methods, equipment
information, and searches.

Downloads
To view the General Download Utility, select Downloads from the SIS Web Main Menu.

This page contains links to downloadable patches, utilities, and plug-ins for use with SIS Web
and related applications. Each file will have a title, a description, and additional information to
help you determine which files should be installed based on how you use your computer. In
some cases, it may necessary to view and read the additional information before you can
determine the most appropriate download. If this is the case, no link is available in the file
name column; click on the additional information link, and read the information displayed to
choose the correct file to download.

Once you've determined the correct file(s) to download, click on the corresponding link. This
will allow you to save the file to your hard drive. Double click on the file you saved to begin
the installation of the file. Follow the on screen directions to complete the installation.

Note: Read each description and the additional information carefully before choosing to
download a file.

Service Software Files

Service Software Files access method has replaced the Flash File and Injector Trim File access
methods. The Service Software Files access added three more searchable file types and now
contains the following file types:
Flash Files
Remanufactured Injector Trim Files
Injector Trim Files
Cylinder Files
ECM Replacement Files
Note: Like Flash Files and Injector Trim Files, the file types are also information types.
For users to see the searches, the associated information types will need to be added to
the user profiles.

The main menu of the Service Software Files lists links to the main menu of the file type
searches listed above. The main menu of all the file type searches contains a Change
File Type drop down menu. From this drop down menu, you can select to switch to
other file type main menus.

Below is information about each file type search.

Flash Files

Flash Files allow Caterpillar dealers (that have access privileges) to quickly update the
Electronic Control Module (ECM) software for Caterpillar products. There are several
options for locating flash files:
 On the Flash File main menu, type in a complete serial number into the serial

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number box, and click the Search button. The valid flash files for that serial
number are displayed on the right.
 Users can enter full flash filenames or use asterisks (*) to enter incomplete flash
filenames or extensions in the flash file name box. Click on the Search button to
retrieve results.
Type the full flash file names without hyphens. Full filenames can be searched
with or without the extensions.
 Select the View All Flash Files link to display a list of all files available for
download.
Note:Searching for an exact filename match or searching with a complete serial number
will return valid flash files with associated hierarchies. SIS will display the latest file
along with the last three valid files if that information is available.
 Vimsxref launches a new browser to a website that contains flash file cross
reference information for large off-highway trucks.
 If using the serial number search did not return results, click the readxref.txt
link. It will display information about products not covered by the serial number
search. When the readxref file is open, use the search functionality of your
browser to find the product you are looking for. Select the Edit menu option from
the top of you screen, then select Find (on this Page). The Find dialog will be
displayed; enter the model number of the product you are looking for, and click
the "Find Next" button. Continue clicking "Find Next" until you have found the
specific product or ECM you were looking for.

Download instructions display in the top portion of the frame. To download a Flash
File, place the cursor over the desired flash file and click the left mouse button.

Remanufactured Injector Trim Files

Remanufactured Injector Trim Files provides the capability to search for the trim file
using the reman serial number. Once located, the file can be downloaded for use at any
time.

Type in a complete reman serial number, and click on the Search button. The file name
and version display in the right.

Download instructions display in the top portion of the frame. To download a

Remanufactured Injector Trim Files, place the cursor over the desired flash file and
click the left mouse button.

Injector Trim Files

Injector Trim Files provides the capability to search for the trim file using the injector
serial number. Once located, the file can be downloaded for use at any time.

Type in a complete injector serial number, and click on the Search button. The file name
and version display in the right.

Download instructions display in the top portion of the frame. To download an

Injector file, place the cursor over the desired flash file and click the left mouse button.

Cylinder Files

Cylinder Files Search provides the capability to search for the cylinder files. Complete
serial numbers and part numbers are required to retrieve results.

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Enter a complete serial number and complete part number; click the Search button.
Results will appear on the right side of the screen.

Download instructions display in the top portion of the frame. To download a Cylinder
file, place the cursor over the desired file and click the left mouse button.

Enter a complete serial number and complete part number; click the Search button.
Results will appear on the right side of the screen.

Download instructions display in the top portion of the frame. To download a Valve
file, place the cursor over the desired file and click the left mouse button.

ECM Replacement Files

ECM Replacement Files Search provides the capability to search for the ECM
replacement files. ECM Replacement file search does not require a complete 8 digit
serial number, but it does require at least for digits to complete a search.

Enter at least four digits of a serial number. Results will appear on the right side of the
screen.

Download instructions display in the top portion of the frame. To download an ECM
replacement file, place the cursor over the desired file and click the left mouse button.

Finding Serial Number Prefixes and Sales Model

Numbers
Many access methods that are used to search for technical information in SIS Web
including Product Structure, Document Structure, SMCS Code, Basic Search, As
Shipped Engine, and Filter Search require a serial number or serial number prefix to be
entered before beginning a search.

Select the Select Equipment Model link on the Main Menu.

A list of Product Families displays to choose from.

If you know the Sales Model number, type it in the fill-in box (for this example we will
use 3176 as our Sales Model number), then click on the Search button.

SIS Web displays the sales model(s) and the serial number prefix (es) available.

Select 3176 TRUCK ENGINE with the 2YG prefix.

SIS Web returns to the Main Menu and automatically fills in the prefix field.

If you don't know the Sales Model number, select an item (for this example we will use
TRUCK ENGINE from the Engine-Truck Product Family) from the Product Families
displayed in the left column.

A list of products displays in the right column with the associated serial number
prefixes. (Select 3176 TRUCK ENGINE with the 2YG prefix.)

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SIS Web returns to the Main Menu and automatically fills in the prefix field.

Bookmarks

This feature enables the user to bookmark (save) a specific window in SIS and retrieve it
at a later time.

A bookmark can be created from any window that displays the bookmark icon (located
left of the GoTo navigation drop-down menu).

Note: The bookmark is restored in the interface, language, etc. that it was created in.
The user will:
 Remain in that interface, language, etc. until closing SIS. When re-entering SIS,
the user will be restored to the original settings.
 Receive an error message when restoring a bookmark if the user does not have
access to the same prefix, product, interface, etc. as the user who created it.

The user can navigate from a restored bookmark.

Creating bookmarks in Internet Explorer:

 Click on the bookmark icon in SIS (next to the Go To menu) and the Internet
Explorer "Add Favorite" window displays.
 Type in a name for the bookmark.
 Select where it is to be created (stored).
 Click on the OK button.

Retrieving bookmarks from Internet Explorer:

 To retrieve a previously saved bookmark, click on Favorites from the Internet

Explorer toolbar.
 Once the Favorites menu is displayed, find the previously saved bookmark and
click on it.
 You are taken to the location of where the bookmark was saved.

Privacy Statement
To view the Privacy Statement, click the Privacy Statement link on the
bottom left of the SIS Main Menu.

The Privacy Statement describes the type of information SIS collects about
individual users. It also describes how SIS and Caterpillar uses that
information and how that information is protected.

Click the Previous Screen button to go back to the Main Menu.

Note: The Privacy Statement is available from both the Advanced and
Simplified interface. It is also available from the SIS User Administration
Main Menu.

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Partlist Help

Contents of a Consist List / Parts Page

Note: Lines highlighted in yellow represent parts that have already been
submitted to a parts list. This is not applicable while integrated with other
applications.
Note: Lines highlighted in green represent parts for Caterpillar Certified
Rebuild. (You must be given access to the CCR feature and then choose to
automatically select CCR parts in preferences in order for the green
highlight to display.)
Note: Italicized lines represent parts that are not serviced.

Tip: The column headers in a parts page (Ref., Qty., NPR, Note, etc.) are
links that provide a description of each column.

1. In the header information, click the "View Latest Kit Information"

link to go to the All Gasket and Bearing Kits Search page. See the
Kits Information section of the SIS Help files for more information.

2. In the Ref. column:

An R designates reman parts
A CL designates classic parts
A checkmark in the Loc. column will perform Hot-Pointing to
highlight the call outs on the graphic.

3. Type in the quantity of the part you want to add to the shopping
cart/part list.
Note: A tab to, or a mouse click in, a quantity field on a parts page
now fills it with the required quantity.

4. Click on the NPR link for a part to view the Numerical Parts Record
associated with that part.

5. If there is a Y in the Note column, the part number is a link to a

separate consist list (with a graphic) specific to that part.
Note: If there is a Note in the note column, you can hold your mouse
over the Note and the hovertext will display what the Note stands for
without having to scroll.

 Click on the Format For Print link to format the page for printing. The header
information, graphic (if any), SMCS codes (if any), and the parts list are displayed
on the page. Use the browser print function to print the contents. To return to the
parts consist page, click on the "Previous Screen" button.

 The SMCS is associated with the parts selected.

Note: Only non-parts ordering customers will see this.

 Click on the Select All button to select all the parts in the parts list. By default, all
the quantities for the text boxes will be filled in with the required quantity. Parts
that do not have a quantity in the required field will, by default, have a quantity of
one selected. This does not mean that it is the correct quantity needed.

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Note: Parts ordering customers do not have this ability. Non-parts ordering
customers will have this ability if they set it as a preference.

 Click on the Clear button to deselect/clear all the parts selected.

 Click on the Add to Parts List button to submit all the selected parts to the
shopping cart/parts list.

 Click on the View Parts List button to go to the parts page.

Contents of a Parts List

1. Information for a part list can be changed by updating the fields, scrolling
over Actions and selecting Update List.
Note:You must click on Update List for changes to be saved. If you click
on any other link or leave this page prior to saving the data, you will lose all
information entered.

2. To add parts, scroll over Actions and click on the Add Parts link. Enter
parts and select Add to Parts List. If more lines are needed click Add More
Lines.

3. Click on the New Parts List link under File to create a new part list.

4. Click on the Open Parts List link under File to open previously saved parts
lists located on the server.

5. Click on the Save Part List link under File to save the current parts list to
the server.

6. Click on the Save Part List As link under File to save the current parts list as
a new part list to the server.

7. Click on the Download XML Parts List link under File to download the
current parts in an XML format.

8. Click on the Download Parts List link under File to download the current
parts. If you are currently running DBS, clicking this button will send the
currently saved parts list to whichever application SIS Web is integrating
with. You can set a preference if you want to keep or delete the part list
after download.

9. Click on the Email Part List link under Actions to e-mail the current parts
list located on the server. You can set a preference if you want to keep or
delete the part list after E-mailing.

10. Click on the Previous Screen link under Actions to return to the previous
page.

11. Click on the Reset link under Actions to return the to the Part List that is on
the server.

12. Click on the Import Parts List link under Actions to Import a parts list from

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the hard drive or removable media. XML, TMP, and SPL file type parts
lists can all be imported.

13. Click on the Send to Service Report if it is available. If SIS Web is running
inside of STW, clicking on this button will send the currently saved parts
list to the STW Service Report.

14. Click on the Process List button to send the parts list to an integrated
application (DBS,DBSi). This button will only be available if integration
software is running and if SIS was called from the integrating application.
(See Integration Information in SIS Help for more information).

Part Pricing, Availability & Ordering

The Part Pricing, Availability & Ordering functionality allows users to

check the price (according to how their company is listed in DBS), check
the part availability and also carry those parts to the PartStore so users can
order their parts. Users must have a PartStore account and their dealership
must have this option enabled in the SIS Administration in order to use it.
To verify if your dealership has this functionality enabled, check with your
SIS Web Administrator. If you do not know who your SIS Web
Administrator is, please contact the Accenture Dealer Management Services
(ADMS) Support Center toll free at 1-800-765-0999 or e-mail at
[email protected].

These buttons will display when you when a user visits the Parts Consist
List (Part List and Graphic page) and also the Parts List page. You can click
on the Price & Availability button which will display the price of the parts
and also the branch of where it's located for your convience. The second
button is titled Order. Clicking on it will take your parts and prices to
PartStore. Once in PartStore, you can either purchase your order or return to
SIS to keep ordering parts.

Engine Technical Marketing Information -

TMI Web
The only link from the Additional Service Information section that
integrates with another application is the TMI link (one way integration
from SIS to TMI), which enables the user to view and print information on
Caterpillar engines by serial number, arrangement number, etc.

If you type either a serial number or an arrangement number (but not both)
in SIS Web, it will be sent to TMI Web. If both a serial number and an
arrangement number are typed in, SIS Web will send only the serial
number. If no serial number or arrangement number is typed in, nothing is
sent to TMI Web.

Engine information includes the following:

Test Cell Results

Test Specification Information
Shipping Invoice Information

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Parts Breakdown
Physical data pertaining to parts
Systems data pertaining to the engine
Gasket kits
Reman parts

Document Structure
Document Structure allows the user to search for information by document
type, based on the serial number and/or arrangement specified.

Information types available are:

 Service Repair Information (Systems Operation, Testing and

Adjusting, Troubleshooting, Disassembly and Assembly,
Specifications)
 Applied Failure Analysis
 Contamination Control Guidelines
 Custom Service Information
 Disassembly and Assembly
 Engine News
 General Service Information
 Reuse And Salvage Guidelines
 Information Release Memos
 Microfiche
 Operation and Maintenance Manual
 Parts Identification
 Schematic
 Service Letter
 Service Magazine
 Shop Review
 Special Instruction
 Specifications
 Systems Operation
 Systems Operation-Fundamentals
 Technical Information Bulletin
 Testing and Adjusting
 Tool Operating Manual
 Torque Specifications
 Troubleshooting
 Truck Engine News
 Undercarriage Reconditioning Bulletin

Type in the serial number or prefix, and select Document Structure. (This
example uses 2YG for the serial number prefix.)

Note: If you do not know the serial number of a model, see Finding Serial
Number Prefixes and Sales Model Numbers in the SIS Help.

The system displays a list of Information Types available.

Click on the arrow beside Reuse And Salvage Guidelines to expand it and

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the Titles available display.

Select Visual Inspection of Crankshafts and the Section is automatically

selected.

Select Visual Inspection of Crankshafts from the Information Available

column and the selected document displays.

This same process can be used to locate a parts page by clicking on the
arrow beside Parts Identification from the Information Types list.

Parts Search
Parts Search allows the user to search for parts identification information
based on the serial number and/or arrangement specified.

The part number is any number used to reference a part. This includes any
number used to identify product arrangements, groups, or components.
Parts Identification is the only information type available for Parts
Search .

To Search By Part Number

Type in the serial number or prefix. (This example uses 2YG for the serial
number prefix.)

Note: If you do not know the serial number information of a model, see
Finding Serial Number Prefixes and Sales Model Numbers.

Type in the part number in the Parts Search fill-in box (for this example we
will use 7C8568 as our part number) and click on the Search button.

The left side of the window displays a message that the search results are
displayed on the right along with a link to allow the user to start a new
search.

The right side of the window displays a list of the results to select from. <
p>Scroll through the list and select 7C-8568 - CYLINDER BLOCK GP
with 2YG1-2342 located under the BASIC ENGINE heading.

The consist list displays with the part number specified in the search
displayed in red.

To Search By Keyword

Type in the serial number or prefix. (This example uses 2YG for the serial
number prefix.)

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Note: If you do not know the serial number information of a model, see
Finding Serial Number Prefixes and Sales Model Numbers.

Type in the keyword in the Parts Search fill-in box (for this example we
will use hydraulic as our keyword) and click on the Search button.

The left side of the window displays a message that the search results are
displayed on the right along with a link to allow the user to start a new
search.

The right side of the window displays a list of the results to select from.

Scroll through the list and select 4P-1501 Engine AR located under the
Engine Arrangement heading.

The consist list displays with the keyword specified in the search displayed
in red.

Advanced Full Text Search

Advanced Full Text Search allows the user to locate technical information
through a combination of:

 individual or multiple prefixes

 individual or multiple information types
 sales model (with wild card search capability)
 SMCS code (with wild card search capability)
 part number
 individual or multiple phrases (with wild card search capability)
 publication dates
 searching by text
 searching by titles
 global search (no prefix entered)

Searching by serial number prefixes

Select Advanced Full Text Search from the Main Menu.

Type in the prefix numbers of 2YG and 5EK.

Select Disassembly & Assembly, Engine News, and Parts Identification

from the list of Information Types.

Note for Windows Users: To select several Information Types you must
hold down the Ctrl key on your keyboard.

Type cylinder block in one of the Phrase text boxes, and then click on the
Search button.

The system displays the number of results along with the Information

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Types/Titles available specific to the prefixes submitted.

Click on the arrow beside Disassembly & Assembly to expand the

information type and to display available titles.

Select 3406E Diesel Truck Engine SENR6421.

The Section column is automatically selected.

Select Crankshaft Main Bearings from the Information Available column.

The selected document displays with the words cylinder block in red.

If the serial number prefix is not known, select the Select

Equipment Prefix link from the Advanced Full Text Search
window.

A list of Product Families displays to choose from.

If you know the Sales Model number, type it in the fill-in box (for
this example we will use 3176 as our Sales Model number), or select
a product family for the product you wish to search for, then click
on the Search button.

SIS Web displays the sales model(s) and the serial number prefix
(es) available.

Select 3176 TRUCK ENGINE with the 2YG prefix.

SIS Web returns to the Advanced Full Text Search window and
automatically fills in the prefix field.

Searching by sales model

Select Advanced Full Text Search from the Main Menu.

Select Systems Operation from the Information Types list.

Type in the sales model 3176.

Click on the Search button.

NOTE: Searching with multiple Information Types (up to five) is allowable

within a sales model number search.

The system displays the number of results along with the titles available
specific to the sales model.

Select 21SI Series Alternator SENR4757.

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Section is automatically selected.

Select Normal Operation from the Information Available column.

The requested article displays.

If sales model is not known, select the Select Equipment

Model link from the Advanced Full Text Search window.

A list of Product Families displays to choose from.

Select an item (for this example we will use TRUCK ENGINE

from the Engine-Truck Product Family) from the Product Families
displayed in the left column.

A list of products displays in the right column with the associated

serial number prefixes. (Select 3176 TRUCK ENGINE with the
2YG prefix.)

SIS Web returns to the search window and automatically fills in the
sales model number field.

Searching by sales model with trailing wildcard

Select Advanced Full Text Search from the Main Menu.

Select Systems Operation from the Information Types list.

Type in the sales model 31* (with * being the wildcard).

Click on the Search button.

NOTE: A trailing wildcard search can be performed for Parts Identification

or up to five information types (excluding Parts Identification).

The system displays the number of results along with the titles available
specific to the sales model.

Select 3126B Industrial Engine SENR9588.

Section is automatically selected.

Select Starting The Engine from the Information Available column.

The requested article displays.

Searching by SMCS Code

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Select Advanced Full Text Search from the Main Menu.

Type in the SMCS Code of 1352.

Select Parts Identification from the Information Types list.

Click on the Search button.

The system displays the number of results along with the titles available
specific to the SMCS Code.

Select RM-350, SM-350 Reclaimer, Stabilizer Mixer, Powered By

3406C Engine KEBP0113.

Section is automatically selected.

Select 101-2805 Coolant Conditioner Gp from the Information Available

column.

The consist list specific to the SMCS Code displays.

Searching by SMCS Code with trailing wildcard

Select Advanced Full Text Search from the Main Menu.

Type in the prefix of 2YG.

Type in the SMCS Code of 13* (with * being the wildcard).

Select Parts Identification from the Information Types list.

Click on the Search button.

The system displays the number of results along with the titles available
specific to the SMCS Code.

Select 3176 Truck Engine Carb - Certified, ATAAC SEBP1798.

Select Cooling System from the Sections column.

Select 4P-5762 Housing & Regulator Gp from the Information Available

column.

The consist list displays. Open the SMCS drop-down list to display all
SMCS Codes associated with the consist list.

Searching by part number

Select Advanced Full Text Search from the Main Menu.

Select Parts Identification from the Information Types list.

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Type in the part number 9Y3206 in the part number field.

Click on the Search button.

The system displays the number of results along with the titles available
specific to the part number specified.

Select 3176 Truck Engine SEBP2035.

Select Cooling System from the Sections column.

Select 9Y-3206 Coolant Conditioner Gp from the Information Available

column.

The consist list displays with the part number 9Y-3206 in red.

Searching by phrases (single word)

Select Advanced Full Text Search from the Main Menu.

Type in prefix 2YG in the serial number prefix box.

Select Disassembly & Assembly from the Information Types list.

Type alternator in the first phrase box.

Click on the Search button.

Select the title 21SI Series Alternator.

Select Alternator - Disassemble from the Information Available column.

The word alternator displays in red in every instance where it appears

(including the title of the document).

Searching by phrases (multiple words)

Select Advanced Full Text Search from the main menu.

Type in prefix 2YG in the serial number prefix box.

Select Disassembly & Assembly from the Information Types list.

Type the words alternator gp in the first phrase box.

Click on the Search button.

The title is automatically selected.

Select Alternator - Disassemble from the Information Available column.

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The single word alternator no longer displays in red in every instance

where it appears. Now, only the combination of alternator gp displays in
red.

Searching by phrases (using both phrase boxes)

Select Advanced Full Text Search from the Main Menu.

Type in prefix 2YG in the serial number prefix box.

Select Disassembly & Assembly from the Information Types list.

Type the word alternator in the first phrase box.

Type the word capacitor in the second phrase box.

Click on the Search button.

Select the title 21SI Series Alternator SENR4757.

Section is automatically selected.

Select Alternator - Disassemble from the Information Available column.

Scroll through the document. Both of the words alternator and capacitor
display in red in every instance where they appear (including the title of the
document).

Searching by phrase with trailing wildcard

Select Advanced Full Text Search from the Main Menu.

Type in prefix 2YG in the serial number prefix box.

Select Disassembly & Assembly from the Information Types list.

Type alt* (with * being the wildcard) in the first phrase box.

Click on the Search button.

Select the title 21SI Series Alternator.

Select Alternator - Disassemble from the Information Available column.

The letters alt display in red in every instance where they appear (including
the title of the document).

Searching with publication dates

Leaving the publication dates at the default settings will take more time for

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the search as the system is required to search for data covering the entire set
of date ranges available.

The search can be narrowed by changing the publication dates.

Searching all text

The radio button Search All Text is set as the default. The three examples of
searching by phrase were all performed with Search All Text selected. This
option searches for the word(s) in both the title and body of the document.

Searching by title

Select Advanced Full Text Search from the Main Menu.

Type in prefix 2YG in the serial number prefix box.

Select Disassembly & Assembly from the Information Types list.

Type the word capacitor in the first phrase box.

Leave the second phrase box empty.

Select Search Only Titles.

Click on the Search button.

In place of the three column window, the message Sorry, but no documents
were found that matched your criteria. displays. As shown in the search by
phrase (multiple phrases) example, the word capacitor does exist in the
document. However, it is not included as part of the article title, so the
system disregards it.

Performing a global search

A global search (scanning the entire database) can be performed by

omitting the prefix, and/or sales model number. The only restriction for a
global search is that multiple Information Types are not allowed. Only one
information type can be selected.

Note: Prefixes and sales model numbers are inclusive, not exclusive. The
results will match any of the products specified. The results will not
necessarily match all of the prefixes and/or sales model specified. All other
search criteria are exclusive. Specifying additional criteria will further limit
the results that are found.

SMCS Code

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This four digit code describes components of Caterpillar products. Each

digit of the code signifies a progressively narrower range of the product.

SMCS stands for Service Management Control System.

For example, the specific SMCS code "1202" would be interpreted as: 1000
= engine, 1200 = short block engine, 1202 = crankshaft for the short block
engine.

Type in the serial number or prefix and select SMCS Code. (This example
uses 2YG for the serial number prefix.)

Note: If you do not know the serial number information of a model, see the
"Finding Serial Number Prefixes and Sales Model Numbers" help topic.

Type in the number 1200 in the edit box, and click on the Search button, or
scroll through the list to locate the needed code.

Click on the 1200 - SHORT BLOCK link to expand the item and display the
information types for Short Block.

Click on 1201- CYLINDER BLOCK from the codes column to display the
information types for Cylinder Block.

Click on Special Instruction from the Information Type column.

Scroll down until you see Carbon Arc Gouging link, and click on it. The
article will display in a new screen.

The same process can be used to locate a parts page associated with the
SMCS Code by selecting Parts Identification from the Information Type
column.

Basic Search

Basic Search allows the user to locate technical information through a

combination of Information Type, and/or a part number, and/or a phrase,
and/or the publication date of a document.

Type in the serial number or prefix (optional) and select Basic Search.
(This example uses 2YG for the serial number prefix.)

Note: If you do not know the serial number information of a model, see
Finding Serial Number Prefixes and Sales Model Numbers.

The system displays a list of all viewable Information Types.

Select Disassembly & Assembly, Engine News, and Parts Identification.

Note for Windows Users: To select several Information Types you must

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hold down the Ctrl key on your keyboard.

Type cylinder block in one of the Phrase text boxes, and then click on the
Search button.

The system displays the number of results along with the Information
Types/Titles available.

Click on the arrow beside Disassembly & Assembly to expand the type and
to display available titles.

Both the Title and Section columns are automatically selected.

Select Crankshaft Main Bearings from the Information Available column.

The selected document displays with the words cylinder block in red.

The same process can be used to locate a parts page by selecting Parts
Identification from the Information Type list.

In that case, the words cylinder block display in red within the parts page.

Leaving the publication dates at the default settings will take more time as
the system is required to search for data over a fifty year span.

The search can be narrowed by changing the publication dates.

For a more advanced search, click on the Go to Advanced Search button.

That search method has the additional capabilities of searching by multiple
prefixes, or sales model, or SMCS Code.

Media Search
Media Search allows the user to locate documents through the use of media
numbers or PIP/PSP numbers.

To search by Media Number:

Select Media Search (serial number and/or prefix is optional).

Type in the media number(s) on the left hand side of the screen; up to five
can be specified. (This example uses SENR4251 for the media number.)

Click on the Retrieve button.

The Media Number and Sections columns are automatically selected and
populated. Select Procedure from the Information Available column, and
the selected document displays.

To search by PIP/PSP Number:

Select Media Search (serial number and/or prefix is optional).

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Type in the PIP or PSP number on the right hand side of the page. (This
example uses PI70045.)

Click on the Retrieve button.

The Media Number and Sections columns are automatically selected and
populated. Select the link under Information Available column, and the
document displays.

As Shipped Engine
As Shipped Engine provides technicians and mechanics with the ability to
access parts and service information based on a specific engine serial
number. Product support information displays based on how the product left
the factory (As Shipped).

The As Shipped Engine feature can be used in two ways:

First, type in the complete engine serial number (not a prefix) and select As
Shipped Engine on the Main Menu. (This example uses the serial number
9CK04319.)

The As Shipped consist list displays a list of engine attachments added to or

lessed-off (removed from) the standard engine arrangement for that engine.
This list is similar to a regular parts consist list with quantity boxes, links to
separate illustrations, etc. Many engines have no attachments added or
lessed-off, so you see only the engine arrangement listed.

An R in the Ref. column indicates a remanufactured part.

A CL in the Ref. column indicates a classic part.

If NPR information is available, you will see an NPR link.

An L in the Note column indicates the part was lessed-off (removed) before
shipping.

A Y in the Note column indicates a part number contains individual

components, and the part number will be a link to that information.

If the message SIS does not contain additional information for the serial
number ... displays at the top, then none of the part numbers will be links to
additional information.

For more help on the parts consist list options, see Partlist Help.

The second way As Shipped information can be used is to type in a

complete engine serial number and select another access method, such as
Product Structure or Document Structure. The As Shipped database is
searched to determine the arrangement for that particular engine. If found,
the arrangement is used to filter out the other possible arrangement

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information available for that prefix just as if the user had put in the
arrangement.

As a comparison, type in the prefix 2YG and select Document Structure.

A list of information types/titles available displays. Click on the arrow

beside Parts Identification to expand the information type, and display the
sections available.

Select Engine Arrangement from the Sections column.

Several available arrangements display in the Information Available

column.

However, if you type in the full serial number 2YG10743 at the Main Menu
and follow the same steps above, only one arrangement displays. Select that
arrangement.

Select Main Menu from the Go To: navigation, or click on the Model: Truck
Engine 2YG link to return to the Main Menu. You will see that the
Arrangement: box has automatically been filled in with the arrangement for
that engine.

Numerical Parts Record (NPR) Inquiry

NPR is a system that contains part number related information for all
Caterpillar products and you must be given access to this feature. This
system is primarily used to obtain the most current part number information
for ordering replacement inventory and repair parts.

Select NPR (serial number or prefix is optional) from the Main Menu.

Type in a valid part number, then click on the Search button. (This example
uses part number 7E6016.)

The requested Numerical Parts Record displays.

Part Number is a required entry field and must contain a valid Caterpillar
part number.

Country is the location of the Caterpillar facility having design control of

the engineering change. Selection can be made from the drop-down list.

Eng Change (optional) is a three digit entry field. If no entry is made, the
first available Engineering Change for the part number requested displays.

NPR symbols

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# Part not serviced.

See Service Part No frame for replacement parts.
Caution: part number(s) appearing in the Service Part No might
also be replaced.
@ Non-returnable part.
% Item is an attachment.
+ Special part, not used on regular production engine. Such items
as undersize parts, service bushings, etc., are marked in this
manner.
* Part weighs less than a pound.
DISC Part no longer sold.
PKG Indicates packaged quantity.
MOQ Indicates minimum order quantity.

Note: Note: To view a larger list of NPR abbreviations, visit the following
url: http://www.logistics.cat.com/glossary/nprabrev.htm

Part Name

The part numbers displayed below the description are the part numbers
replaced by the inquired part number. Package Quantity (PKG) or
Minimum Order Quantity (MOQ) will also display in this column when
applicable.

Service Part Number

 Service Part Number displays the replacing numbers if the part

number in Part Name is preceded by a # symbol.
 If two or more parts replace the part number, the quantity of each will
display.
 Part numbers in this column are serviceable numbers and need not be
checked further unless they are followed by the # symbol.
 If a number in this column is followed by the # symbol, that number
should be checked to determine its replacement.
 This column also includes important special instructions that should
be noted and followed.
 Service Part Number may also contain references to service literature.
The literature reference will appear with key part numbers that
require specific service attention.

As an example, the following service reference could display in the NPR.

ENOC3072

This reference tells us that the Engine News of October 30, 1972, has
important service information regarding the use of that part.

The first two letters (EN) identify the type of service literature and the third

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and fourth letters (OC) identify the month.

The first two numbers (30) identify the day of the month and the third and
fourth numbers (72) identify the year.

Following is a list of abbreviations used for service literature references:

EN Engine News MY May

SM Service Magazine JN June
SL Service Letter JL July
PB Product Bulletin AU August
PL Product Letter SE September
JA January OC October
FE February NV November
MA March DE December
AP April

Special instruction form numbers and partsgram numbers may also display
in this column. These are listed to call attention to the availability of
published information about the installation or serviceability of a part.

Where Used or Sized

The Where Used or Sized column identifies the name and frequently the
part number of the assembly, group, or arrangement in which the part is
used. Each occurrence of this information is sequenced and the sequence
number also displays. This column may also contain important special
instructions.

Group numbers and serial numbers to which the requested part number is
applicable also display in this column.

The following information displays for serial number applications:

Quantity - Quantity of the inquired part number required for the serial
number.

Serial Effective - The first serial number of each series of serial numbers to
which the inquired part number is applicable.

Discontinued - The last serial number in each series of serial numbers to

which the inquired part number is applicable.

The serial number references of a part, assembly, group, or arrangement

that is not part of the standard engine, although applicable to such engines,
is preceded by a % symbol.

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A serial reference proceeded by a + symbol indicates that the inquired part,

assembly, group, or arrangement is not used on regular production engines.

Examples of this are oversize bearings, undersize bearings, or other special

parts used as replacement for standard parts.

The following information displays for group number usage:

Qty - Quantity of the inquired part number required for the group.

Group Part - The group part number in which the inquired part number is
used.

Eng. Chg - The engineering change level of the group part number. The
first symbol of the change level indicates the Caterpillar Inc. facility having
design control of the engineering change.

A four digit change number follows the design control symbol. The first
two digits indicate the first change level to which the inquired part number
is applicable. The last two digits indicate the last change level to which the
inquired part number is applicable.

Kits Information

Kits Information enables the user to view and/or order the kits needed to
service or repair a particular piece of equipment.

The following kits are available:

 Engine Gasket
 Transmission Gasket and Bearing
 Torque Converter Gasket and Bearing
 Drive Train Bearing
 Hydraulic Cylinder Seal
 All Gasket and Bearing
 Consist List - By Kit Number

A link titled View Latest Kit Information is available from all parts
consist lists no matter which access method was used to view the list
(Document Structure, Product Structure, Reman Parts Search, Filter Search,
Advanced Full Text Search, As Shipped Engine, etc).
Click this link to bypass the Kits Information Main Menu and go directly to
the All Gasket and Bearing Kits search. Any information you entered on the
Main Menu will be auto-populated into the edit boxes.
Enter or edit desired information on the search page, and click the Search
button.
On the Available Kits page, you can view the consist of the kit by clicking
on the Underlined Kit Type (Engine Gasket, Drive Train Bearing, etc).

At any step in the process, you can return to any previous step by using the
Navigation drop down menu.

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Click the Go To drop down menu to view these options (as applicable):

 All Gasket Bearing Search

 All Gasket Bearing Filter Page
 All Gasket Bearing Selection Page

Caterpillar Certified Rebuild

Caterpillar Certified Rebuild provides the ability to automatically select and
highlight parts that are required for the Caterpillar Certified Rebuild.

You must be given access to use this feature. This feature only applies to
products participating in the Caterpillar Certified Rebuild program. To
allow the parts that are required for the Caterpillar Certified Rebuild be
selected automatically, choose the Automatically select parts for Caterpillar
Certified Rebuild option from the Preferences menu. See the Preferences
section for more information on setting user preferences.

If you are viewing parts pages for prefixes participating in CCR, and if you
have chosen the Automatically select parts for Caterpillar Certified Rebuild
option, any parts required for the Caterpillar Certified Rebuild will be
highlighted in green and the default quantity will be filled in automatically.

If you choose not to have the parts that are required for the Caterpillar
Certified Rebuild selected automatically, select the Do not automatically
select parts for Caterpillar Certified Rebuild option from the Preferences
menu. See the Preferences section for more information on setting user
preferences.

Remanufactured Parts Search

The Remanufactured Parts Search allows users to view all remanufactured
parts and their associated new part numbers for an entered SN/prefix. The
part number list will be organized by part book sections, similar to the
document structure view.

To view a remanufactured parts list:

1. Enter a SN/prefix, and click the Remanufactured Parts Search link on

the SIS Main Menu.
2. To add a reman part to the parts list, click in the QTY edit box and
type in the desired number of parts.
3. As with a regular parts list, click the Add to Parts List button to
submit parts to the parts list and click the View Parts List button
when you are ready to view the parts list.
4. Also as with a regular parts list, to view the graphic and parts list for
a group part, click the underlined part number.
Note: one difference between a regular parts list and the Reman parts list is
the Format for Print format. Reman Format for Print will not hyperlink the

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NPR and group part numbers.

Filter Search
SIS provides users with a method to identify and access Filters, Breathers,
and Screens for a given serial number prefix (but not for a specific serial
number.)

Type in a serial number or serial number prefix and select Filter Search.

When a 3-character serial number prefix is submitted and multiple

configurations exist, the system displays all ranges and the user must select
the correct one.

When only one configuration exists, the system should bypass the
configuration selection and go directly to the parts page.

If the user enters a 4 to 8 character serial number that matches an existing

range of serial numbers, the system will select the appropriate configuration
and display the Filters parts page.

The Filters parts page displays with quantity boxes, links to Numerical Parts
Record (if user has access), notes, part numbers, systems, part names, and
links to group part names.

The last two columns (Part No. and Part Name) of the Filters page display
in the following order:

 Filters are grouped by systems that display in a dark violet color.

 Under each system the Filter part numbers and descriptions display in
black.
 If they exist, High Efficiency filters display in green with the letters
HE in green under Notes.
 If they exist, Fire Resistant filters display in dark maroon with the
letters FR in dark maroon under Notes.
 The list of group descriptions where each filter part number can be
found display as links.
 When a component is found in multiple groups within a system, the
multiple groups display even if they have the same description.

The user may submit a parts order from the Filter parts page to the parts list.
Once a parts list is created, all parts list maintenance functions are available,
such as "Save", "E-mail", etc. If the user has parts ordering capability
within the PartStore, the order may be submitted to the Shopping Cart.

Column Definitions:

Text box for the

Qty user to specify
quantity.

Numerical Parts

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NPR Record link

Note May display:

HE - High
Efficiency filter
FR - Fire
Resistant filter
Y - Separate
illustration
exists

Part No. Component

(filter) part
number
displays
followed by any
HE or FR filters
part numbers.

Note: Note: To view a larger list of NPR System name

abbreviations, visit the following url: displays in dark
http://www.logistics.cat.com/glossary/nprabrev.htm violet.
Part Name Component
(filter) part
descriptions are
indented
followed by any
green HE or red
FR filters.
All group
descriptions
that the
component is
found in are
indented below
component
names and
display as links
if a separate
illustration
exists.

Similar Parts Search

You must be given access to use this feature.

Similar Parts Search provides two methods for locating similar parts
information.

The first method allows the user to drill down through a keyword tree. As
the user drills down through the keyword tree, the list of parts specific to

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the keyword progressively narrows.

Once the user has expanded the path to the end (or leaf of the tree),
all parts associated with the leaf will be similar and have common
attributes.

By selecting the attributes link, the user may narrow the search
further by specifying an Equal To, Minimum, or Maximum value
and clicking on the Search button.

If the user does not want to narrow the search further, the fields may
be left blank. Clicking on the Search button will display all parts
within that search.

The second method allows the user to locate similar parts information
through a global search by specifying either a part number or typing in a
keyword.

Type in a part number and click on the Find button.

The attributes page for that part displays. All attributes associated
with that part are automatically filled in and, if available, a graphic
of the part displays in the right frame.

Type in a keyword and click on the Find button.

A drop-down list displays all paths available based on the keyword.

Select the path, and the keyword tree in the left frame is
automatically expanded to the path chosen.

After all needed parts have been located, the user may order parts by
clicking on the Add To Part List button (or the Add To Shopping
Cart button through PartStore 1 or the Add To Order List button
through PartStore 2).

Engine Performance Specifications

You must be given access to use this feature.

By specifying a serial number (or prefix) and/or a test spec number, the user
can search for engine specifications.

If a serial number or prefix is specified at the Main Menu and

Engine Performance Specs is selected, the serial number/prefix is
carried over to the search window and filled in for the specification
section.

With a serial number or prefix specified, click on the Specification

button.

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The results page displays with all effective serial numbers displayed
as active links.

Type in a test spec number only, and click on the Specification

button.

The results page displays with the effective serial numbers displayed
as active links.

The user can also search for engine test cell results by specifying a serial
number (or prefix).

Type a serial number in the serial number/prefix field for test result.

Click on the Test Result button.

The test cell results page displays.

Maintenance Parts List

Maintenance Parts Lists are now available in SIS through two access
methods: Document Structure and Media Search.

To view the list through Document structure:

1. Enter a SN/Prefix (2KR for this example), and click the Document
Structure link on the SIS Main Menu.
2. Click on the Parts Identification in the Information Types/Titles
column.
3. In the Sections column, the Maintenance Parts List link is blue. Click
on it.
4. Click on the Maintenance Parts List link in the Information available
column to view the list.

To view the list through Media Search:

1. Click the Media Search link on the SIS Main Menu.

2. Enter a part book media number (SEBP1798 for this example) and
click the Retrieve button.
3. In the Sections column, the Maintenance Parts List link is blue. Click
on it.
4. Click on the Maintenance Parts List link in the Information available
column to view the list.
The list is made up of all parts marked as "Maintenance" in the paper parts
manual that are applicable to the entered SN/prefix.

Note: The Index link is also in blue. Click this link to view an alphabetical
list of all parts applicable to the entered SN/prefix.

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