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    04-Keynote SIGOS New Perspectives For Customer Experience Testing

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    kaouech
    SITE is our Competence Core Network Testing in GSM and UMTS Wireless Service Quality Monitoring Drive Service testing MLU (c)2008 Keynote SIGOS Handset Simulation 2 Emulation of entire radio access networks plus mobile terminals Active simulation of up to 30 subscribers / LU Support of all relevant SITE Test Applications Benefits Significantly increased test performance compared to mobile probes e.g. Testing time f. Attach / detach decreases from appr. 1 min to 3 secs NEW Air interface problems

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    04-Keynote SIGOS New Perspectives For Customer Experience Testing

    Uploaded by

    kaouech
    233 views24 pages
    SITE is our Competence Core Network Testing in GSM and UMTS Wireless Service Quality Monitoring Drive Service testing MLU (c)2008 Keynote SIGOS Handset Simulation 2 Emulation of entire radio access networks plus mobile terminals Active simulation of up to 30 subscribers / LU Support of all relevant SITE Test Applications Benefits Significantly increased test performance compared to mobile probes e.g. Testing time f. Attach / detach decreases from appr. 1 min to 3 secs NEW Air interface problems

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    04-Keynote SIGOS New Perspectives for Customer Experience Testing

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    SITE is our Competence Core Network Testing in GSM and UMTS Wireless Service Quality Monitoring Drive Service testing MLU (c)2008 Keynote SIGOS Handset Simulation 2 Emulation of entire radio access networks plus mobile terminals Active simulation of up to 30 subscribers / LU Support of all relevant SITE Test Applications Benefits Significantly increased test performance compared to mobile probes e.g. Testing time f. Attach / detach decreases from appr. 1 min to 3 secs NEW Air interface problems

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    233 views24 pages

    04-Keynote SIGOS New Perspectives For Customer Experience Testing

    Uploaded by

    kaouech
    SITE is our Competence Core Network Testing in GSM and UMTS Wireless Service Quality Monitoring Drive Service testing MLU (c)2008 Keynote SIGOS Handset Simulation 2 Emulation of entire radio access networks plus mobile terminals Active simulation of up to 30 subscribers / LU Support of all relevant SITE Test Applications Benefits Significantly increased test performance compared to mobile probes e.g. Testing time f. Attach / detach decreases from appr. 1 min to 3 secs NEW Air interface problems

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
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    of 24

    Diversity of SITE

    New Perspectives for Customer Experience Testing

    Keynote SIGOS GmbH Klingenhofstrasse 50d 90411 Nuremberg Germany www.keynote-sigos.com Date: 30th October 2008

    Selected SITE Functionality


    SITE Recorder GIS Interface

    Iu-PS

    Iu-CS

    WLU

    Core Network Testing in GSM & UMTS Wireless Service Quality Monitoring Drive Service Testing MLU
    2008 Keynote SIGOS

    Handset Simulation
    2

    Testing is our Competence

    Core Network Testing in GSM & UMTS

    Iu-PS

    Iu-CS

    Core Network Testing in GSM & UMTS Wireless Service Quality Monitoring Drive Service Testing Handset Simulation
    2008 Keynote SIGOS 3

    Testing is our Competence

    Core Network Testing in GSM & UMTS

    Functionality Emulation of entire radio access networks plus mobile terminals Active simulation of up to 30 subscribers / LU Support of all relevant SITE Test Applications Benefits Significantly increased test performance compared to mobile probes
    e.g. testing time f. attach/detach decreases from appr. 1 min to 3 secs

    NEW

    Air interface problems do not affect testing results KPIs as well as faults can be isolated to pure core network Perfectly geared for testing services with crucial network components in core network

    2008 Keynote SIGOS

    Testing is our Competence

    Core Network Testing in UMTS


    Functionality State-of-the-art technology: IP Support of packet and circuit switched services Protocol conformance checks Enhanced Protocol decoding capabilities New Hardware: 4-port Iu board for both ps & cs

    Benefits Early Availability of Iups & Iucs over IP testing solution Erroneous messages from the core network can be detected Entire protocol stack can be traced

    2008 Keynote SIGOS

    Testing is our Competence

    Wireless Service Quality Monitoring

    WLU Core Network Testing in GSM & UMTS Wireless Service Quality Monitoring Drive Service Testing Handset Simulation
    2008 Keynote SIGOS 6

    Testing is our Competence

    Wireless Service Quality Monitoring


    WLU

    Functionality Permanent IP connection established via GPRS/EDGE/HSPA modem New LU: Wireless Local Unit (WLU) WLU upholds GPRS connection with IPSec tunnel Router gets private IP address and represents WLU Up to 3 probes for concurrent tests
    IPsec GPRS/HSPA
    Mobile Network

    x
    No IP connection WAN

    Benefits Fast installation of test probes for fault isolation No Dependency on wired IP connections No fixed IP address required Same look n feel for LU, CLU and WLU

    Router

    Virtual SIM card transfer

    IP connection

    Synchronized tests between WLUs and LUs possible


    CU/SIMMUX
    2008 Keynote SIGOS 7

    Testing is our Competence

    Wireless Service Quality Monitoring


    Prerequisites General availability of mobile packet network (GPRS/EDGE/UMTS/HSPA) -> Ideally UMTS/HSPA One probe (MC8775) solely installed for communication -> Not available for SITE test cases Number of parallel tests determined by actual bandwidth: -> 20 kbit/sec uplink per interface required -> Main bandwidth consumers are traces and result files Round trip delay of less than 1,5 seconds Firewall settings for WLU recommended for security reasons One SIM / interface to maintain permanent wireless IP connection Geared for wireless deployment; not suitable for moving subscribers WLU = Portable local unit for flexible deployment in the field

    2008 Keynote SIGOS

    Testing is our Competence

    Drive Service Testing


    GIS Interface

    Core Network Testing in GSM & UMTS Wireless Service Quality Monitoring Drive Service Testing MLU
    2008 Keynote SIGOS

    Handset Simulation
    9

    Testing is our Competence

    Drive Service Testing Concept


    TestCases / KPIs for moving subscribers performing end to end services in addition to static subscriber probes Introduction of moving subscriber probes: Mobile Local Units (MLU) Information displayed on a brightly coloured geographic map (GIS) Geared for vehicles like taxis, trucks or trains
    Geographic Information System (GIS)
    GPS Position

    Customers Map Server

    Clients

    Mobile LU in car

    LAN/WAN
    Central Unit

    SIM Multiplexer Static LU

    Mobile LU in train

    Permanent IP Connection Non-Permanent IP Connection


    2008 Keynote SIGOS 10

    Testing is our Competence

    Drive Service Testing


    Functionality MLU connected to wiring system of moving vehicle MLU automatically started with vehicle engine ignition After shut down of car engine MLU keeps running for 15 minutes to avoid too frequent booting Fully automated test cases, even beyond the automation grade of previous SITE System Every test case initiates powering up and booting of relevant wireless probes Up to four probes can perform test cases simultaneously (3 recommended) During entire test drive test case keeps running in cyclical mode Test case setup done via common SITE test case editor Non-permanent IP connection between MLU and Central Unit (via e-mail server) Retrieval and sending of e-mails performed every 15 minutes (Proposed value)

    2008 Keynote SIGOS

    11

    Testing is our Competence

    Drive Service Testing GIS Interface


    Functionality Graphical presentation on your network quality performed by SITE Geographic Information System (GIS) Rich set of KPIs diplayed on geographic map according to GPS data recorded for each Drive Service Test Case WMS maps, e.g. operators own coverage map, display KPIs customizable by operator MapInfo, serves as the GIS engine for SITE Drive Service Tests Support of maps according to Web Map Service (WMS) Display of the KPIs can be customized by operator Periodicity of map refresh configurable Graphic views export in JPEG format
    2008 Keynote SIGOS 12

    Testing is our Competence

    Drive Service Testing Mobile Local Unit


    Functionality MLU based upon CLU Non-permanent IP connection Communication between SITE Central Unit & MLU performed by transferring data via the email server E-mail server sends e-mail responses (result data, status messages) and receives test jobs One probe used for UMTS/GPRS communication with the SITE Central Unit Same air interfaces supported as for CLU Duplication of some central software functions:
    Scheduler, Resource Manager and Test Execution Manager also implemented in MLU
    non-permanent IP connection via e-mail

    Central Unit

    E-Mail Server

    permanent IP connection

    Fixed SIM in MLU Tested for off-road usage


    2008 Keynote SIGOS

    MLU
    13

    Testing is our Competence

    MLU Random Vibration Test


    2 hours of vibrations in X-axis 2 hours of vibrations in Y-axis 2 hours of vibrations in Z-axis

    Same standard random vibration test as performed for electrical and electromechanical components of MAN vehicle cabs (Random IEC 60068-2-64) 6 hours of random vibration testing in the frequency range between 10 and 2000Hz MLU fully operational during vibrations; all probes equipped with SIM-Card & connected via Ethernet to master system

    2008 Keynote SIGOS

    14

    Testing is our Competence

    Drive Service Testing Key Benefits


    Autonomous System -> No engineer needs to be present in the vehicle Easy Installation and Removal -> Once MLU connected to wiring
    system, no further human interaction required

    Enhanced Service Assurance -> Independent view of end-to-end


    quality for static & moving customers

    Network Optimization -> Troubleshooting & optimization for new


    technology networks

    Benchmarking -> Comparison with quality of competitors networks Test Cases -> Issues of most customer concern covered Geographic View -> Challenging set of KPIs displayed on map Interfaces -> All CLU SITE interface probes supported Investment Protection -> Extension to existing SITE system securing
    current investment into Keynote SIGOS service assurance products

    2008 Keynote SIGOS

    15

    Testing is our Competence

    Handset Simulation
    SITE Recorder

    Core Network Testing in GSM & UMTS Wireless Service Quality Monitoring Drive Service Testing Handset Simulation
    2008 Keynote SIGOS 16

    Testing is our Competence

    Handset Simulation Network / SITE Evolution

    Complex Web/WAP transactions Handset specific services Ringtones, Music DL, Games

    IP, MMS, WAP Service

    Interactive Recorder

    Handset Simulation

    Service Tests with fixed Handset characteristics


    2008 Keynote SIGOS 17

    Testing is our Competence

    Handset Simulation
    Functionality
    SITE Testcase Application Server

    Test of specific handset characteristics against network services Device specific monitoring of pages with fixed content/ URLs Test cases for WAP and MMS monitoring as well as Web browsing Compliant to ETSI STQMobile

    Emulation of UAProfiles Flexible WTP HTTP protocol stack

    Request URL Send MMS

    Check UAProfiles

    Content Validation against Handset capabilities

    Response Content Push Content

    Content

    Handset library contains UAProfiles and capabilities of more than 1000 devices Handset simulation does NOT test real devices or the original handset browser

    2008 Keynote SIGOS

    18

    Testing is our Competence

    Handset Simulation Content Validation

    Keyword Validation Search for defined words or phrases within the downloaded content Color Support Check if device is capable of displaying colored images Image Size Comparison of all downloaded images with maximum height and width of the device Deck Size Comparison of downloaded size item with deck size of device (WAP1.x) Content Support Check (based on HTTP/WTP accept header) if device can decode downloaded content. Data Format Check if the downloaded content is valid

    2008 Keynote SIGOS

    19

    Testing is our Competence

    Handset Simulation SITE Recorder

    r wse ser w Bro Bro

    with orwithase Edit r tt a -EditoTescc se TC TC- plaeeTes t m lat Te p Tem

    e Trac ace Tr
    Functionality
    2008 Keynote SIGOS

    Intuitive creation of browsing test cases New frame test case and Recorder GUI
    Testing is our Competence

    Handset Simulation SITE Recorder Integration in SITE


    SITE Test Editor SITE Recorder

    SITE Test Editor SITE Test Editor

    SITE Test Case Editor

    Save Browsing Session as new test case in TC-Editor

    2008 Keynote SIGOS

    21

    Testing is our Competence

    Handset Simulation SITE Recorder


    Benefits Intuitive Recording of browsing actions -> No drag n drop Support of HTML forms Easy creation & adaptation of browsing sessions SITE integrated Received page content at a glance KPIs for each browsing action User defined measurements / KPIs can be added with TC-Editor

    2008 Keynote SIGOS

    22

    Testing is our Competence

    Conclusion

    Mobility
    Drive Service Testing

    Handset Simulation
    Characteristics of mobiles

    Portable Units
    Wireless Service Quality Monitoring

    Core Network
    Efficient Short-cut solutions

    Intelligent KPI Monitoring


    Dashboard & Service Area Monitoring

    Revenue Assurance
    CDR & billing verification

    Diversity of SITE offers new perspectives for Customer Experience Testing


    2008 Keynote SIGOS

    Testing is our Competence

    Thank you
    [email protected]

    2008 Keynote SIGOS

    24

    Testing is our Competence

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