POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

AN ASSESSMENT OF E-WALLETS AS A FORM OF PERSONAL

FINANCE MANAGEMENT TOOL AMONG EMPLOYEES IN
NATIONAL CAPITAL REGION (NCR)

A Thesis

Presented to the Faculty of the College of Accountancy and Finance

Polytechnic University of the Philippines

Sta. Mesa, Manila

In Partial Fulfillment of the Requirement for Thesis or Feasibility

Study

By

JOHN MICHAEL VINCENT E. CLARITO

FREDDA MARIE B. MANRIQUE

JANUS D. MIRAÑA

PRINCESS JALIYAH A. PANDAO

DARYL DAVE C. VALENZUELA

August 2023

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Statement of the Problem

The study aims to determine the assessment of E-wallets as a Form of Personal Finance

Management Tool among Employees in the National Capital Region (NCR).

Specifically, it sought to answer the following questions:

1. What is the demographic profile of the respondents?

1.1. Age

1.2. Gender

1.3. Monthly Income

1.4. Highest Educational Attainment

2. Which E-wallet/s do the respondents use?

3. What is the assessment of the respondents to the following characteristics

of E-Wallet/s they use:

3.1. Perceived Usefulness

3.2. Perceived Ease of Use

3.3. Trust

4. How do the respondents incorporate E-Wallet as a tool in the following

personal financial management:

4.1. Investing

4.2. Spending

4.3. Savings

4.4. Protection

4.5. Credit

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5. Is there a significant relationship between the assessment of the

respondents to the characteristics of E-Wallets and their intention to

incorporate it as a tool for personal financial management?

Hypotheses

Ho1: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as an investing tool.

Ho2: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a spending tool.

Ho3: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a savings tool.

Ho4: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a protection tool.

Ho5: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a credit tool.

Ho6: Perceived ease of use has no significant relationship on intention to incorporate E-

Wallet as an investing tool.

Ho7: Perceived ease of use has no significant relationship on intention to incorporate E-

Wallet as a spending tool.

Ho8: Perceived ease of use has no significant relationship on intention to incorporate E-

Wallet as a saving tool.

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 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Ho9: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a protection tool.

Ho10: Perceived usefulness has no significant relationship on intention to incorporate E-

Wallet as a credit tool.

Ho11: Trust has no significant relationship on intention to incorporate E-Wallet as an

investing tool.

Ho12: Trust has no significant relationship on intention to incorporate E-Wallet as a

spending tool.

Ho13: Trust has no significant relationship on intention to incorporate E-Wallet as a

savings tool

Ho14: Trust has no significant relationship on intention to incorporate E-Wallet as a

protection tool.

Ho15: Trust has no significant relationship on intention to incorporate E-Wallet as a credit

tool.

Ho16: There’s no significant relationship between the assessment of the respondents to

the characteristics of E-wallets and their intention to incorporate it as a tool for personal

financial management.

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Appendix 1

Survey Questionnaire

Dear Respondent

We, researchers from the Polytechnic University of the Philippines, are taking

FIMA 20013 Thesis and Feasibility Study - Quantitative Research. As a requirement for

our course, we are currently conducting a research study “An Assessment of E-Wallets

as a Form of Personal Finance Management Tool Among Employees in the National

Capital Region (NCR)”.

With your related knowledge and experience, we would like to request you to be

one of our respondents in our study. We hope that you will take time answering the

questions honestly. Rest assured that all data gathered will be treated with utmost

confidentiality and will be used for academic purposes only.

Thank you for your support and cooperation.

Truly Yours,

The Researchers,

Clarito, John Michael Vincent E.

Manrique, Fredda Marie B.

Miraña, Janus D.

Pandao, Princess Jaliyah A.

Valenzuela, Daryl Dave C.

Inclusion Criteria

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The qualified respondents of the study must be:

● Employees working in National Capital Region

● Ages 15 and above

● User of Digital Wallet / E-Wallet (G-Cash, Paymaya, Paypal, Coins.ph, Etc.)

Based on the inclusion criteria, are you qualified to be a respondents of this study

o Yes

o No

Data Privacy Act of 2012 Approval

[ ] I have fully read and understand the consent letter presented by the researchers
of the study entitled “An Assessment of E-Wallets/Application as a Form of Personal
Finance Management Tool Among Employees in the National Capital Region
(NCR)”. I fully agree to fill out the attached questionnaire and I give my consent to use my
answers to be part of their data gathering process.

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Survey Questionnaire

I. DEMOGRAPHIC PROFILE

Name (Optional): _____________________________

Instruction: Kindly read each item carefully and choose the option that describes you.

1. Age 4. Highest Education Attainment

  under 18 years old   Bachelor’s Degree

  18 - 24 years old   Technical Vocational
  25 - 34 years old   Senor High School
  35 - 44 years old   Junior High School
  45 - 54 years old   Elementary
  55 - 64 years old   No formal education
  65 or above years old   Others (please specify):_____

2. Gender

  Male
  Female
  Does not want to answer

3. Monthly Income

  Below ₱10,000
  ₱10,000 - ₱20,000
  ₱20,001 - ₱30,000
  ₱30,001 - ₱40,000
  ₱40,001 - ₱50,000
  ₱50,001 - ₱60,000
  ₱60,001 - ₱70,000
  ₱70,001 - ₱80,000
  ₱80,001 - ₱90,000
  ₱90,001 - ₱100,000
  Above ₱100,001

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2. Which of the following E-wallets/ digital payment platforms do you actively use?
Select all that applies.

  GCash

  PayMaya

  Coins.ph

  Pay.pal

  Others (please specify): _________

II. CHARACTERISTICS OF E-WALLETS

This survey questionnaire comprises items that will determine the Perceived Usefulness,

Perceived Ease of Use, and Trust of the respondents towards the E-wallets they use.

Instructions: Please read all the items carefully to enable an honest and accurate

assessment and kindly put a check on your possible answers using the following scales:

LEGEND

5 - Strongly Agree

4 - Agree

3 - Neutral

2 - Disagree

1 - Strongly Disagree

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Perceived Usefulness (PU) 5 4 3 2 1

Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. I find the application

convenient for many purposes.

2. I find the application practical

for its intended uses.

3. I find the contents and details

of the application useful for me.

4. I find the contents and details

of the application sufficient.

5. The application is available

24/7.

Perceived Ease of Use (PEU) 5 4 3 2 1

Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. I find the application simple to

use

2. I find the interface of the

application simple and clear

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3. I have a clear understanding

on the functionalities of the
application.

4. There is a chat functionality

with customer service.

5. FAQs function is available for

further questions on the
application.

Trust (T) 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. I feel the data returned by the

application is reliable.

2. I feel the application protects

my privacy.

3. I feel the application is safe to

use.

4. The application has safety

features such OTPs and
fingerprints lock.

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5. The application is linked to a

personal email address to
monitor log in history.

III. PERSONAL FINANCE MANAGEMENT

This survey questionnaire comprises items that will determine how much do the

respondents incorporate E-wallets as a tool for personal finance management.

Instructions: Please read all the items carefully to enable an honest and accurate

assessment and kindly put a check on your possible answers using the following scales:

LEGEND

5 - Strongly Agree

4 - Agree

3 - Neutral

2 - Disagree

1 - Strongly Disagree

Investing 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. E-wallets allow me to make

good investment decisions.

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2. Using e-wallets spread my

awareness to different
investment opportunities.

3. E-wallets store investing

funds well.

4. The application enables me to

sufficiently assess the risk and
reward of my investment.

5. E-wallets track transaction

history for investing well.

Spending 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. E-wallets can effectively

monitor shopping habits.

2. The E-wallets application

offers purchasing discount
vouchers.

3. E-wallets allow me to pay

for bills and expenses
easily.

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4. Transferring money to
another E-wallet user is
simple.

5. Digital wallets enable me to

withdraw cash smoothly.

Savings 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. E-wallet applications allow

me to open savings
accounts.

2. E-wallets have no limit on the

amount of savings.

3. Digital wallets help in

monitoring bank savings
and interest income.

4. Easily transfer money to my

other bank account.

5. Saving in e-wallets is useful

for covering unexpected
financial emergencies and
expenses.

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Protection 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

1. Getting health related

insurance using an e-wallet
is wise.

2. Digital wallets allow me to

get insurance coverage for
my pet.

3. Using e-wallets is an
excellent way to get
devices insured.

4. The applications help in

acquiring personal
insurance.

5. E-wallets enable me to get

protection for my vehicle.

Credit 5 4 3 2 1
Strongly Agree Neutral Disagree Strongly
Agree Disagree

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1. Applying for loans with an

e-wallet is simple and
effective.

2. Making credit purchases

with a digital wallet is pain-
free.

3. The loan in E-wallet has

small interest.

4. Using e-wallets helps in

having a credit line.

5. E-wallets safeguard my
credit bills.

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