Configure SRST

• Survivable Remote Site Telephony Overview, on page 1

• Survivable Remote Site Telephony Configuration Task Flow, on page 2
• SRST Restrictions, on page 5

Survivable Remote Site Telephony Overview

Survivable Remote Site Telephony (SRST) is an optional feature for sites that depend on a Wide Area Network
(WAN) connection to aUnified Communications Manager node. SRST references, which are configured in
theUnified Communications Manager Administration interface, allow IP gateways to provide limited telephony
service to IP phones at the remote site in the event of a WAN outage:
• IP phones at the remote site can call each other
• calls from the PSTN can reach the IP phones
• calls from the IP phones can reach the external world through the PSTN

When phones at the remote site lose connectivity to all associatedUnified Communications Manager nodes,
the phones connect to the SRST reference IP gateway. The status line indication on the IP phone shows the
phone has failed over to the backup SRST gateway. When the connection toUnified Communications Manager
is restored, the IP phones reregister withUnified Communications Manager and full telephony services are
restored.
SRST supports remote sites that may have a mix of SCCP and SIP endpoints in addition to PSTN gateway
access.

Connection Monitor Duration

An IP phone that connects to an SRST gateway over a Wide Area Network (WAN) reconnects itself to Unified
Communications Manager as soon as it can establish a connection withUnified Communications Manager
over the WAN link. However, if the WAN link is unstable, the IP phone switches back and forth between the
SRST gateway andUnified Communications Manager. This situation causes temporary loss of phone service
(no dial tone). These reconnect attempts, known as WAN link flapping issues, continue until the IP phone
successfully reconnects itself toUnified Communications Manager.
To resolve the WAN link flapping issues betweenUnified Communications Manager and an SRST gateway,
you can define the number of seconds (Connection Monitor Duration) that the IP Phone monitors its connection
toUnified Communications Manager before it unregisters from the SRST gateway and reregisters toUnified

Configure SRST
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 Configure SRST
Survivable Remote Site Telephony Configuration Task Flow

Communications Manager. The IP phone receives the connection monitor duration value in the XML
configuration file.

Survivable Remote Site Telephony Configuration Task Flow

Before you begin
Examine the dial plan. If there are 7 or 8 digits in the dial plan, you may need to configure translation rules.
For more information about translation rules, see Configure Translation Patterns.

Procedure

Command or Action Purpose

Step 1 Configure an SRST Reference, on page 2 Configure the gateway that can provide limited
call control functionality when all other Unified
Communications Manager nodes are
unreachable.
Step 2 Assign the SRST Reference to a Device Pool, For each device pool, assign the gateways that
on page 3 calling devices search when they attempt to
complete a call if Unified Communications
Manager is unavailable.
Step 3 Perform one of the following tasks: Optional: Configure the connection monitor
duration. You can apply a cluster-wide default
• Configure Connection Monitor Duration
value, or apply the configuration to the devices
for the Cluster, on page 3
in a device pool.
• Configure Connection Monitor Duration
for a Device Pool, on page 4

Step 4 Enable SRST on the SRST Gateway, on page Configure SRST parameters on the gateway.
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Configure an SRST Reference

An SRST reference comprises the gateway that can provide limited Cisco Unified Communications Manager
functionality when all other Cisco Unified Communications Manager nodes for a device are unreachable.

Procedure

Step 1 Log into Cisco Unified CM Administration and choose System > SRST.
Step 2 Click Add New.
Step 3 Configure the fields in the SRST Reference Configuration window. For more information on the fields and
their configuration options, see the system Online Help.
Step 4 Click Save.

Configure SRST
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 Configure SRST
Assign the SRST Reference to a Device Pool

Assign the SRST Reference to a Device Pool

You can configure SRST for each device pool of phones. When you assign an SRST reference to a device
pool, all phones in the device pool try to connect to the assigned SRST gateway if they cannot reach any Cisco
Unified Communications Manager node.

Procedure

Step 1 From Cisco Unified CM Administration, choose System > Device Pool.
Step 2 Click Find and choose the device pool to which the remote IP phones are registered.
Step 3 In the Roaming Sensitive Settings area, choose the SRST reference from the SRST Reference drop-down
list.
The SRST Reference drop-down list contains the following options:
• Disable—If a phone cannot reach any Cisco Unified Communications Manager node, it does not try to
connect to an SRST gateway.
• Use Default Gateway—If a phone cannot reach any Cisco Unified Communications Manager node, it
tries to connect to its IP gateway as an SRST gateway.
• User-Defined—If a phone cannot reach any Cisco Unified Communications Manager node, it tries to
connect to this SRST gateway.

Step 4 Click Save.

Configure Connection Monitor Duration for the Cluster

This procedure is optional. Complete this procedure only if you want to change the system value (enterprise
parameter) for the connection monitor duration.

Procedure

Step 1 From Cisco Unified CM Administration, choose System > Enterprise Parameters.
Step 2 Enter a value in the Connection Monitor Duration field. The default value is 120 seconds. The maximum
number of seconds that you can enter in the field is 2592000.
Step 3 Click Save.
Note You must restart all services for the change to take effect.
The enterprise parameter forms the cluster default for the Connection Monitor Duration. However,
if an overriding configuration exists within a device pool, that setting overrides the enterprise
parameter setting for the devices that use the device pool.

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 Configure SRST
Configure Connection Monitor Duration for a Device Pool

Configure Connection Monitor Duration for a Device Pool

This procedure is optional. Complete this procedure only if the following is true:
• You do not want to use the cluster-wide value for the connection monitor duration.
• You want to define a separate connection monitor duration value for this device pool.

Tip When you change the value of the connection monitor duration for a device pool, it applies only to the device
pool that is being updated. All other device pools use the value in their own Connection Monitor Duration
fields or use the cluster-wide value that is configured in the Connection Monitor Duration enterprise parameter.

Procedure

Step 1 From Cisco Unified CM Administration, choose System > Device Pool.
Step 2 Click Find and choose the device pool to which the remote IP phones are registered.
Step 3 In the Roaming Sensitive Settings area, enter a value in the Connection Monitor Duration field. The maximum
number of seconds that you can enter in the field is 2592000.
Note This setting overrides the enterprise parameter setting for connection monitor duration.

Step 4 Click Save.

Enable SRST on the SRST Gateway

Before you begin
• Assign the SRST Reference to a Device Pool, on page 3
• (Optional) Perform one of the following tasks:
• Configure Connection Monitor Duration for the Cluster, on page 3
• Configure Connection Monitor Duration for a Device Pool, on page 4

Procedure

Step 1 Log into the SRST gateway (router).

Step 2 Enter the command call-manager-fallback
This command enables SRST on the router.
Step 3 Enter the command max-ephones max-phones, where max-phones is the maximum number of supported
Cisco IP phones.
Step 4 Enter the command max-dn max-directory-numbers where max-directory-numbers is the maximum number
of directory numbers (DN) or virtual voice ports that can be supported by a router.

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 Configure SRST
SRST Restrictions

Step 5 Enter the command ip source-address ip-address where ip-address is a preexisting router IP address, typically
one of the addresses of the Ethernet port of the router.
This command enables the SRST router to receive messages from Cisco IP Phones through the specified IP
address.

SRST Restrictions
Restriction Description

Deleting SRST You cannot delete SRST references that device pools or other items are using.
References To find out which device pools are using the SRST reference, click the
Dependency Records link from the SRST Reference Configuration window.
If the dependency records are not enabled for the system, the dependency records
summary window displays a message. If you try to delete an SRST reference that
is in use, Unified Communications Manager displays an error message. Before
you delete an SRST reference that is currently in use, perform either or both of
the following tasks:
• Assign a different SRST reference to any device pools that are using the
SRST reference that you want to delete.
• Delete the device pools that are using the SRST reference that you want to
delete.

Note Before you delete an SRST reference, check carefully to ensure that
you are deleting the correct SRST reference. You cannot retrieve
deleted SRST references. If an SRST reference is accidentally deleted,
you must rebuild it.

Configure SRST
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 Configure SRST
SRST Restrictions

Configure SRST
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