56K INTERNAL

Modem Cards
INSTALLATION GUIDE

P/N:PMI2019010-51
 Copyright
Copyright  2001 by this company. All rights reserved. No part of this
publication may be reproduced, transmitted, transcribed, stored in a
retrieval system, or translated into any language or computer language,
in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, manual or otherwise, without the prior written permission of
this company.

Disclaimer
This company makes no representations or warranties, either
expressed or implied, with respect to the contents hereof and
specifically disclaims any warranties, merchantability or fitness for any
particular purpose. Any software described in this manual is sold or
licensed "as is". Should the programs prove defective following their
purchase, the buyer (and not this company, its distributor, or its dealer)
assumes the entire cost of all necessary servicing, repair, and any
incidental or consequential damages resulting from any defect in the
software. Further, this company reserves the right to revise this
publication and to make changes from time to time in the contents
hereof without obligation to notify any person of such revision or
changes.

All brand and product names mentioned in this manual are trademarks and/or registered
trademarks of their respective holders.

2
Table of Contents
1 Package Contents.....................................................................1
2 Card Layout ..............................................................................2
3 Installing the Modem .................................................................3
4 Setting Up your Modem for Windows 95 ..................................3
5 Setting Up your Modem for Windows 98 ..................................6
6 Setting Up your Modem for Windows ME .................................8
7 Setting Up your Modem for Windows 2000 ............................11
8 Setting Up your Modem for Windows NT................................13
9 Setting Up your Modem for Windows XP................................14
10 Testing Your Modem Installation............................................16
11 Installing Communications Software......................................16
12 Common Problems and Solutions .........................................17
13 Need More Information ..........................................................18
Quick Start
Congratulations on your purchase of this Data/Fax modem. This
modem features the latest innovations in high-speed modem design,
making electronic communication faster and easier. This Quick Start
guide will show you how to install and properly use the modem in order
to take full advantage of its features.

1 Package Contents
Carefully unpack and remove the contents. Contact your dealer
immediately if any of the following is missing or damaged:
Modem card
Telephone cable
Quick start guide
CD-Title with Application Software and Installation Guide

1
2 Card Layout
2
AMI-2019
1

4
3

1 DSP+Bus Interface+Codec 2 Buzzer

3 Telephone Port 4 Line Port

2
3 Installing the Modem
This internal modem is easy to install. please follow the instructions
below.

To install the modem:

1. Turn off the system and unplug your system from the power supply.

2. Remove the system cover. Refer to your housing manual for

instructions.

3. Locate an empty PCI slot on the system board.

4. Check your modem card model.

5. Plug the telephone cable into the LINE jack located at the front of
the bracket. Plug the other end of the telephone cable into a
telephone line jack.

6. To connect a telephone to the modem:

a. Plug the telephone to the modem PHONE jack.

b. Lift the handset and listen for a dial tone to check for a working
connection.

7. Turn your computer on. If your O.S is not Windows

9X/ME/2K/NT/XP, please read the guide.doc in Application
Software CD. There is more detail installation description inside. If
your O.S is Windows 9X/ME/2K/NT/XP, please read section
4/5/6/7/8/9.

4 Setting Up your Modem for Windows 95

1. Turn on your computer. As the Windows 95 operating system boots
up, it displays a Updated Device Driver Wizard dialog box shown on
your screen.

3
2. Insert the driver CD into the CD-ROM drive and click NEXT.

3. After Windows 95 finishes searching for updated drivers, click

Other Locations.

4. Click Browse to choose CD-ROM location (Ex: E:\Driver\Win9X).

4
5. Updated Device Driver Wizard dialog box shown on your screen,
click Finish.

6. Insert the driver CD into CD-ROM device and choose Browser to

open folder (Ex: E:\Driver\Win9X), then click OK.

7. Window 95 will copy the files onto your hard disk.

5
5 Setting Up Your Modem for Windows 98
1. Turn on your computer. As the Windows 98 operating system boots
up, it displays a Add New Hardware Wizard dialog box shown on
your screen for a few seconds with the identifier name (PCI
Communication Device) of your modem.

2. Click Next, then a new dialog box will show on the screen.

3. In the new dialog box, you have two choices to install a driver. The
default choice is search for the best driver for your device and click
Next.

6
4. New Add New Hardware Wizard dialog box will display on the
screen. Insert the Driver CD into the CD-ROM driver.
5. Choose Specify a location to browse for driver folder, and click
Browse, choose the CD-ROM location (Ex: F:\Driver\win9X).

6. Windows 98 will copy the files onto your hard disk. Click Finish.

7
6 Setting Up Your Modem for Windows ME
1. Turn on your computer. As the Windows ME operating system boots
up, it displays Add New Hardware Wizard dialog box shown on your
screen for a few seconds with the identifier name (PCI
Communication Device) of your modem.

2. Choose Specify the location of the driver. Click Next.

3. Add New Hardware Wizard dialog box will display on screen. Choose
Browse for driver folder (Ex: E:\Driver\WinMe). Click Next.

8
4. Windows ME will copy the files onto your hard disk, click Finish.

5. It displays Add New Hardware Wizard dialog box shown on your

screen for a few seconds with the identifier name (Modem Device) of
your modem.

6. Choose Specify the location of the driver. Click Next.

9
7. Add New Hardware Wizard dialog box will display on screen. Choose
Browse for driver folder (Ex: E:\Driver\WinMe). Click Next.

8. Windows ME will copy the files onto your hard disk, click Finish.

10
7 Setting Up Your Modem for Windows 2000
1. Turn on your computer. As the Windows 2000 operating system
boots up, it displays a Found New Hardware Wizard dialog box
shown on your screen.

2. Click NEXT, then a new dialog box will show on the screen.

3. In the new dialog box, you have two choices to install a driver. The
default choice is search for the best driver for your device and click
Next.

11
4. Choose Specify a location, then click Next.

5. Insert the driver CD into the CD-ROM device. Click Browser and
choose the CD-ROM Location (Ex: E\Driver\Win2000).Windows
2000 will copy the files onto your hard disk. Click Finish.

12
8 Setting Up Your Modem for Windows NT
1. Turn on your computer. As the Windows NT operating system
boots up, and choose Driver CD (Ex: E:\Driver\NT4\installer.exe).
Double click installer icon.

2. It displays Modem Board Installation Wizard dialog box shown on

your screen, and click YES.

3. Window NT4.0 will copy the files onto your hard disk. Click OK.

13
9 Setting Up Your Modem for Windows XP
1. Turn on your computer. As the Windows XP operating system boots
up, it displays a Found New Hardware Wizard dialog box shown on
your screen.

2. In the new dialog box, you have two choices to install a driver.
Choose The Install from a list or specific location (Advanced) Then
click Next..

14
3. Choose Lnclude this location in the search .

4. Insert the driver CD into the CD-ROM device. Click Browser and
choose the CD-ROM Location (Ex: E\Driver\WinXP).

5. Windows XP will copy the files onto your hard disk. Click Finish

15
10 Testing Your Modem Installation
To test if you have installed the modem properly:

1. Perform the software function that puts your system in Terminal

mode.

For Windows : Use the Hyper Terminal program.

In Terminal mode, a cursor appears on the screen, allowing you to

send commands directly to the modem.

2. To check if your system and modem are functioning properly, type:

AT&F<Enter>
The modem should respond OK; if not, see section 10 for more
information.

11 Installing Communications Software

The modem package comes with a communications software CD. To
install the communications software, simply insert the CD into the
appropriate drive, after that please well review the readme file which will
guide you the driver location and how to install the Communication
software.

16
12 Common Problems and Solutions
This section contains information that will help you solve some of the
common problems you might encounter while using the modem. For
further assistance, contact your dealer.

Modem does not respond to AT commands

There may be a COM port/IRQ conflict. Reconfigure the modem COM
port address and IRQ line.
Make sure that you have set the correct COM port and IRQ in the
communications software.
Make sure the system is in the Terminal mode of your communications
software.
Reset the modem to its factory defaults by typing AT&F.

Double characters display on your monitor

Both your modem and software local echoes are on. Turn off your
modem local echo by typing the ATE0 command.

Modem cannot dial and “NO DIALTONE” message appears on the

monitor
Check the phone cord connection. Make sure that the jack on the
modem labeled LINE is connected to an analog phone wall jack.
The modem cannot recognize the dial tone. This is typical in some
corporate PBXs. Use the ATX1 command in your setup string to enable
Blind Dial.

Both modems exchange carrier signals but fail to establish a

connection
Place the call again. The telephone company routes every call
differently each time you call.
Try calling a different modem to check if your modem is working.

17
The modem does not answer an incoming call
The auto-answer function is disabled. Enable the function through the
software program or by sending the ATS0=1 command to your modem
in Terminal mode.

The modem disconnects while online

This may be caused by line interference. Retry the connection by dialing
the numbers several times.
An incoming call may have broken the connection if the call-waiting
feature is enabled. Disable call-waiting and try again.

Garbage characters display on the monitor

Set your modem to the same word length, parity, and stop bits as the
remote modem.
Make sure that your software and modem are set to the same flow
control setting.
The software may not be set for correct terminal emulation. Configure
the software to correct type. ANSI terminal emulation is the most
commonly used.
Type the AT&F1 command to load the template that enables hardware
flow control as well as other optimal settings.

13 Need More Information

If you need more information about the modem, refer to the detailed
user manual on the CD.

18