Rider’s Guide

17-00832122
 Plan a trip
Plan a trip
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plan a trip for you.

First time taking

First time taking
On the YYC Transit app simply enter where If you prefer to text, you can use TeleText –
you are starting your trip from in “departing 74000 in your message box, enter the 4-digit

Calgary Transit?
On the YYC Transit app simply enter where If you prefer to text, you can use TeleText –
from” and where you are heading in stop number (space) bus number then press
you are starting your trip from in “departing 74000 in your message box, enter the 4-digit

Calgary Transit?
“destination.” Use the time feature to select send. You will receive a text message with the
from” and where you are heading in stop number (space) bus number then press
what time you would like to leave or arrive at next three arrival times of your bus.
“destination.” Use the time feature to select send. You will receive a text message with the
the destination. Other things to know
what time you would like to leave or arrive at next three arrival times of your bus.
Schedules
the destination. Planned disruption information
We can help. Everything you need to know about Schedules tell you when your connecting bus
Other things to know
By looking online, you can find out if there
Schedules Planned disruption information
taking
We cantransit can be found
help. Everything youright
needhere!
to know about or CTrain is coming. You can check schedules
Schedules tell you when your connecting bus
are major closures, construction, detours or
By looking online, you can find out if there
using the Calgarytransit.com- Plan a trip. Plan planned service disruptions that can impact
taking transit can be found right here! or CTrain is coming. You can check schedules
to arrive 10 to 15 minutes earlier than school
are major closures, construction, detours or
your travel time before you go. Knowing this
using the Calgarytransit.com- Plan a trip. Plan planned service disruptions that can impact
We’ll help you learn: starts to ensure you are on time.
to arrive 10 to 15 minutes earlier than school
information can help you alter your routing, if
your travel time before you go. Knowing this
•We’ll
howhelp
to plan
youyour trip from home to school and back
learn: One
startsgreat tool ofyou
to ensure theare
YYConTransit
time. app is the
necessary, and select the best route for you.
information can help you alter your routing, if
ability to track real-time schedules of the bus Maps
• how to check arrival
plan your triptimes
from home to school and back One great tool of the YYC Transit app is the
necessary, and select the best route for you.
closest to your house through their onboard Still unsure of how to get to a particular
• how to stay
checksafe
arrival times ability to track real-time schedules of the bus
GPS. You should plan to arrive at the bus stop
Maps
location or where your stop is? Our wide
closest to your house through their onboard Still unsure of how to get to a particular
• when
how toyou
staycan bring your bike
safe five minutes before your bus is scheduled to
GPS. You should plan to arrive at the bus stop
variety of maps can help connect you to
location or where your stop is? Our wide
arrive because buses can arrive earlier or later where you want to go. Our overall system
• rider
whenetiquette
you can bring your bike five minutes before your bus is scheduled to
than their scheduled time. Plan to be early so
variety of maps can help connect you to
map outlines all the different routes in the
arrive because buses can arrive earlier or later where you want to go. Our overall system
• and
ridermuch more!
etiquette you don’t miss your bus. city: where they start, travel and connect
than their scheduled time. Plan to be early so map outlines all the different routes in the
to. If you would like a more specific map,
• and much more! You
you can
don’talso call
miss or text
your bus.the bus stop to find city: where they start, travel and connect
The more you know how transit works, out bus arrival times. To call TeleRide, dial
You can also call or text the bus stop to find
route maps are available to show where the
to. If you would like a more specific map,
individual routes lead to. All of our maps
403-974-4000. For current bus times press ‘1.’
the
Themore
moreenjoyable
you knowyour how trip willworks,
transit be! out bus arrival times. To call TeleRide, dial
route maps are available to show where the
are available online on our website, and
For future bus times, press ‘2.’ Enter the 4-digit individual routes lead to. All of our maps
403-974-4000. For current bus times press ‘1.’
the more enjoyable your trip will be! bus number found at the bottom right of
in printed version at our Customer
are available online on our website, and
For future bus times, press ‘2.’ Enter the 4-digit Service Centres.
your bus stop sign. in printed version at our Customer
bus number found at the bottom right of
Calgary Transit | Rider Guide
Service Centres. 1
your bus stop sign.
Calgary Transit | Rider Guide 1
How to ride the bus
While waiting for the bus remember to prepare for the weather.
Check the forecast and dress appropriately for outdoor conditions.
Most bus stops have bus shelters you can wait in, but just ensure
you don’t forget to watch for your bus.

While you wait patiently, watch for the bus Where do I sit on the bus? How do I know when to get off the bus? If you don’t know where your stop is, it is
and stand up when the bus is close. Buses run The front of the bus is courtesy seating for We encourage you to practice your route okay to ask the bus driver for help. They are
on a schedule but they get caught in traffic people with restricted mobility, mobility so you get to know where you are. The best there to help you!
just like everyone else, so they might be a few devices, seniors, parents with strollers and way to know when your stop is coming up Exit the bus through the back door when
minutes behind. Have your bus pass or ticket expecting mothers. If someone needs the is to look for landmarks. Landmarks help possible (this door is motion or touch-
ready so you don’t have to search for it. seat more than you do, please let them have us know where we are because they do activated; the driver does not open the door).
it. It’s good rider etiquette! not change and are unique. It could be the
How to board the bus Wait for the green light above the back door
Sometimes the bus can be full and there is no Calgary Tower, a bridge, a restaurant or many to light up, touch or grab the yellow handles/
Please stand one, big step away from the road
room to sit. If you have to stand, move to the other memorable places. When you see your stripes and quickly exit the bus. After you
or curb while waiting for the bus. Standing on
back of the bus to allow more room. Taking landmark, pull the yellow cord or push the have a few bus trips, this will be easy.
the curb right next to the road is not safe. You
off your backpack and keeping it at your feet red button to signal for your stop. If you do
could be bumped into oncoming traffic or hit
also creates more space. not hear a bell’s ‘ding,’ look at the front of the
by the mirror of the bus. Please allow others
bus to see if there is a display saying, ‘stop
to get off the bus before you get on.
requested.’ Someone may have rung the “If you don’t know
As you climb onto the bus, show your pass
to the bus driver or put your money in the
bell before you. where your stop is, it is
fare box. To help you become familiar with SAFETY TIP okay to ask the bus driver
riding transit, try saying hello to the bus for help. They are there
driver and tell them what school you are Sit down or hold on
riding to. They can help! as quickly as you can
to help you!”
because the bus will start
moving and you don’t
want to fall.

2 Calgary Transit | Rider Guide Calgary Transit | Rider Guide 3

How to ride the CTrain
The fare for the CTrain is the same as the bus. If you
rode a bus to the CTrain, have your transfer with you.
Peace Officers randomly check to see if you paid.

If you are starting at the CTrain, pay your The train will stop at every platform. Listen
fare at the ticket machine, or stamp your for the overhead speaker announcement
ticket in the purple validation box. This is of the stop or watch out the window for SAFETY TIP “The train will
good for 90 minutes. CTrains run every 3 to 5 landmarks close to your stop.
Always wait behind stop at every platform.
minutes during peak hours and every 10 to When it’s time to get off, push the green
15 minutes in off-peak hours. the yellow line for the Listen for the overhead
button on the door to open the doors and
Let people who are already on board get exit the train. train to arrive. speaker announcement
off the train before you enter. If you need of the stop or watch
to open the door, wait until the CTrain has
come to a complete stop, and push the green
out the window for
button on the door to open it. Find a seat or
SAFETY TIP landmarks close to
hang on as quickly as you can. CTrains also
your stop.”
have accessible seating areas so please give Remember to look both
up your seat if someone requires it more
ways for trains when
than you do.
crossing the tracks and
obey all traffic signals,
such as flashing lights
and crossing arms. Do
not jaywalk or run to
catch a train. The next
one will be along shortly.

4 Calgary Transit | Rider Guide Calgary Transit | Rider Guide 5

Safety and security
Our priority is keeping you safe and on-time.
Calgary Transit has many resources to ensure your
safety on our buses and trains.

How we keep you safe Once the help phone is activated, you will Personal safety tips Call 9-1-1 if there is an emergency.
Uniformed Calgary Transit Peace Officers speak with a member of our security team, • Be alert and aware of your surroundings. An emergency is when there is an
patrol the system, including our stations, who can provide assistance. Every CTrain car • Avoid distractions such as using a immediate threat to a person or property,
buses and CTrains 24 hours a day, seven days is equipped with an intercom system, which cell phone or listening to music. or if there is a crime is in progress.
a week. Our dedicated Bus Response Unit allows customers two-way communication
• Remove headphones on platforms To contact the non-emergency line,
patrols and rides bus routes to address and with the driver in the event of an emergency.
and at crossings. call 403-266-1234. A non-emergency
monitor safety concerns. Peace Officers also Once the help button/strip is pressed, you
incident is when there is no suspect and/or
respond to calls for medical emergencies, can speak with the driver directly and they • Stay in areas that are well-lit. there has been a lengthy delay since
disruptive patrons and lost persons. will provide further instructions, call for
• Keep your purse, backpack or any the incident has occurred.
assistance, or stop at the next station.
Our stations, buses and CTrains are equipped bags zipped and closed, and hold them To contact Calgary Transit Public Safety and
with security cameras recording audio When a help button or phone is activated, close and tight to your body. Enforcement, call 403-268-1412.
and visual to enhance your safety. They are our security team will be directed to the
• Have your bus pass or transit fare If you’re reporting an incident, you can assist
monitored by security staff that are in direct nearest camera to monitor that area. As
accessible to avoid digging through by providing the following information if
contact with our Peace Officers which can mentioned above, our team is in direct
pockets and purses. possible:
be dispatched quickly, or contact other contact with our Peace Officers and
emergency responders. can dispatch them quickly, or call other • Tell someone where you are going • mode of transportation (bus or CTrain)
emergency responders if necessary. and when you expect to return. • location (bus stop/station)
Our CTrain stations and platforms are all
equipped with help phones for emergencies. Look both ways for trains when crossing the • Stand close to help buttons on • direction of travel
The safest place to stand while waiting for the tracks and obey all traffic signals, such as CTrain platforms.
• bus route number/bus number,
CTrain is beside a help phone. flashing lights and crossing arms. Do not • Sit near the front of Calgary Transit CTrain vehicle number
jaywalk or run to catch a train, the next one vehicles. This is the closest place
will be along shortly. Always stay behind the to the driver. Lost property
yellow line on CTrain platforms. If you lose something on the bus or
• If you have any concerns, notify a driver. CTrain, give us a call at 403-262-1000 or fill
• Avoid travelling alone, if possible. out this form.

6 Calgary Transit | Rider Guide Calgary Transit | Rider Guide 7

Be a polite passenger
Taking public transit means that you will be sharing
your ride with other people. Being considerate while on
the system makes everyone’s trip more enjoyable.

Courtesy seating Food & drink Smoking Backpacks, luggage,

Seats closest to the doors are for persons If you are going to eat or drink while riding Smoking on Transit property is an offence grocery bags, & laptops
with disabilities and/or seniors. People the system, remember to keep it clean and and you can get fined (see Transit Bylaw Your large bags can be a pain for people
appreciate you offering these seats to them. don’t litter. Take your garbage with you. 4M81, section 14). Nobody likes second- around you. Please remove your backpack
It’s worth remembering that some people hand smoke or seeing cigarette butts on and put it on the floor – especially when
Cell phones
have disabilities that aren’t always obvious. the ground. standing as it’s easy to bump someone. If
Unless you want to share your conversation
If someone asks you to give up a seat because seating space is limited, ensure that your
with everyone around you, please keep your Pets
they have a disability, please take their personal items are not taking away seats from
voice down. Dogs are welcome on board but must be on
word for it. other passengers.
a leash. Other animals can also ride, but they
Personal hygiene
No feet on the seat! Rush hour could mean having to be in close
need to be in a carrier or cage.
It’s good manners to keep your feet off the quarters with other passengers. Deodorant Keep doorways clear
seats, but it’s also a bylaw that comes with a can make all the difference. But be mindful — In order for people to get on the CTrain, “If seating space
hefty fine. Remember to sit with your feet on
the floor, not the seats.
many people suffer from allergies to certain people first need to be allowed to get off. is limited, ensure that
scents. Please apply any perfumes and Before you board, please stand back and
Personal audio devices colognes sparingly. allow passengers to exit. When on the bus,
your personal items are
If other people can hear music through your Make room for others
please stand clear of the exit door and allow not taking away seats
headphones – it’s too loud. Just think about Our system can get very busy during rush
people to exit easily. from other passengers.”
what all that excessive volume is doing to hour and we do not want to leave people
your eardrums. For yourself, and for those behind. When boarding a bus, move towards
around you, please – keep it down. the back to allow space for others. When on
the CTrain, move towards the centre of
the train.

For more information please visit calgarytransit.com

8 Calgary Transit | Rider Guide Calgary Transit | Rider Guide 9