CHAPTER ONE

INTRODUCTION

1.0       BACKGROUND TO THE STUDY

Most laundry firms in the western part of Africa use the manual means or partial-automation to

process their customer service and business information. Therefore, the data is inappropriately

managed, and generally, management through manual methods is usually laborious and with

many setbacks (Shoewu et al., 2016). The digital automation allows countries and businesses to

produce goods and services at alarming scale, increasing labour productivity and expanding

operations at marginal cost, this could minimize the need for manual workers. Recent advances

in automation thus have the potential to affect a radical reshaping of work (UNCTAD, 2018).

Today’s modernization flow of the world has witnessed tremendous change in lifestyle of the

society. Computerized system in managing laundry has been well accepted especially in

developing countries. This service is well accepted because it gives flexibility in terms of time

for laundry management team to use it and this really helps them with their time management.

Laundry service system is a system that manages services for consumers, especially customers

who have signed up as members. A significant part of the operation of any laundry firm involves

the acquisition, management and timely retrieval of great volumes of information. This

information typically involves; customer personal information and clothing records history, user

information, price of delivery and retrieval period, users scheduling as regards customers details

and dealings in service rendered, also our products package waiting list. All of this information
must be managed in an efficient and cost wise fashion so that the organizations resources may be

effectively utilized.

Currently, M.S Palladan Laundry and Dry-Cleaning Services uses a manual system. The system

requires numerous paper forms, with data stores spread throughout the laundry management

infrastructure. Often, information is incomplete or does not follow management standards.

Records are often lost in transit during computation requiring a comprehensive auditing process

to ensure that no vital information is lost. Multiple copies of the same information exist in the

laundry firm data and may lead to inconsistencies in data in the various data stores. This lead to

waste or inefficiency of time, data inaccuracies, and errors. The proposed system is to

computerize the valet service process for providing information that is fast, precise, accurate and

efficient.

The goal of this system is to automate the management of the existing system and making it

more efficient and error free. It also aimed at standardizing and consolidating data, as well as

ensuring integrity and reduced inconsistencies through the use of highly computerized process

that is stress free, reliable and quick through the use of asp.net computer programming language

and SQL database application to both the users and the staff in charge of the registration and

laundry management processes. HTML will be the front-end and provide the graphical user

interface that relates with the user, while the SQL database will be the back-end to handle the

data storage process.

1.1       STATEMENT OF PROBLEM

M.S Palladan Laundry and Dry-Cleaning Services uses manual system to record their customer

and other business information. Recording of name of every customer, and searching through the

long book in order to fetch the information a customer is very time consuming; this information

includes: name, address, phone number and payment status. There is difficulty in storing and

tracking the records especially for reporting purpose.

1.3       AIM AND OBJECTIVES OF STUDY

This project work aimed at developing a laundry management system for [case study].

The objective of the system includes:

i. Implementing a computerized system which can perform a better managing process for

laundry

ii. To design a database that will store all customer personal information’s

iii. To implement an inventory page that will enable to the admin to know what is in stock or

not

1.4       METHODOLOGY

The methodology employed in the course of this study is to first outline the set of requirements

to be met by the proposed system, where information related to the research work will be derive

from the area of study; then envisage and implement the design of the system, using PHP

scripting language, along the lines of an object-oriented approach.

1.5       SCOPE AND LIMITATION OF THE STUDY

To fully implement this system, the scope used include placing of order in different categories,

where the customers will know if their work is done and come to pick up there clothes.

The system targets the user, staff and the admin.

1.6       DEFINITION OF TERMS

Laundry: Laundry refers to the washing of clothing and other textiles.

Laundry Management System: The laundry management system is a system providing

management functions which allows laundry to remove or minimize the risks associated with it.
 CHAPTER TWO

LITERATURE REVIEW

2.1 General overview

Laundry refers to the washing of clothing and other textiles, and, more broadly,

their drying and ironing as well. Laundry has been part of history since humans began to wear

clothes, so the methods by which different cultures have dealt with this universal human need are

of interest to several branches of scholarship. Laundry work has traditionally been highly

gendered, with the responsibility in most cultures falling to women (formerly known as

laundresses or washerwomen). The Industrial Revolution gradually led to mechanized solutions

to laundry work, notably the washing machine and later the tumble dryer. Laundry, like cooking

and child care, is still done both at home and by commercial establishments outside the home

(thefreedictionary, 2022).

Laundry was first done in watercourses, letting the water carry away the materials which could

cause stains and smells. Laundry is still done this way in some less industrialized areas and rural

regions. Agitation helps remove the dirt, so the laundry is often rubbed, twisted, or slapped

against flat rocks. Wooden bats or clubs could be used to help with beating the dirt out. These

were often called washing beetles or bats and could be used by the waterside on a rock (a

beetling-stone), on a block (battling-block), or on a washboard. They were once common across

Europe and were also used by settlers in North America. Similar techniques have also been
identified in Japan. Wooden or stone scrubbing surfaces set up near a water supply or portable

washboards, including factory-made corrugated glass or metal ones, gradually replaced rocks as

a surface for loosening soil. Once clean, the clothes were wrung out — twisted to remove most

of the water. Then they were hung up on poles or clotheslines to air dry, or sometimes just spread

out on clean grass (Wikipedia, 2017).

Before the advent of the washing machine, laundry was often done in a communal setting. In

poor parts of the world today, laundry is still done beside a river or lake. Villages across Europe

that could afford it built a wash-house. Water was channeled from a stream or spring and fed into

a building, possibly just a roof with no walls. This wash-house usually contained two basins -

one for washing and the other for rinsing - through which the water was constantly flowing, as

well as a stone lip inclined towards the water against which the washers could beat the clothes.

Such facilities were much more comfortable than washing in a watercourse because the

launderers could work standing up instead of on their knees, and were protected from inclement

weather. Also, they didn't have to go far, as the facilities were usually at hand in the village or at

the edge of a town. Sometimes large metal cauldrons, often termed "coppers", even when not

made of that metal, (according to Oxford English Dictionary) were filled with fresh water and

heated over a fire; hot or boiling water being more effective than cold in removing dirt. A poser

could be used to agitate clothes in a tub (according to Old and Interesting). These facilities were

public and available to all families, and usually used by the entire village. Many of these village

wash-houses are still standing, historic structures with no obvious modern purpose. This job was

reserved for women, who washed all their family's laundry (Wikipedia, 2017).

2.2 Types of Laundry

Laundry is categorized into different type due to their size, scale, products offered, Store Format and

Trends While people use the terms "Industrial",” Commercial” and "Residential" interchangeably to

refer to laundry services (Yung et al., 2006).

i. Industrial Laundry: This type is for the big guys. Usually utilizes the use of a tunnel washer

and/or a heavy-duty front load washer with big capacity, about 50kgs up per machine. It

would require big investment. Clients to look for if you have this type of laundry would be

institutional like hospital, hotel, and motel. Spa and etc. ( Yung et al., 2006).

ii. Commercial Laundry: This makes use, of course. They are commonly found machine in the

market. In Asia, the way the use it, people though they may be wrong, the built of the units

are other than plastic. Mostly is aluminum with metal base. In countries other than Asia, the

common brands are whirlpool, Maytag, Samsung etc. The target clients are mostly walk-ins.

iii. Residential Laundry: As implied, the operation uses an ordinary unit which is usually made

of plastic. Not durable for a 24/7 operation. Though if you are in a start-up and would like to

test market, then fine and go. However, it’s not recommended the use of residential machines

in a laundry business. Basically, the type of Laundry is determined by the machines to be

used and targeted clients. (Yung et al., 2006).

2.3 Introduction Computerized Laundry Management System

A laundry management system is a system that manages laundry related services for customers,

providing ease of access through signup(s) and log-in(s). With this system, if managed properly,

all cleaning services are readily available to consumers at all times. A computerized system in

managing laundry is one that is to serve the consumer and the service provider well. It

automating all operations in the process and making it more efficient. It also aims at stabilizing,
standardizing and consolidating data, ensuring data security, integrity, eliminating

inconsistencies (Olubukola et al., 2021).

According to (axcess, 2022), Laundry Management System is use to monitor and record the work coming

into laundry and also enables management of stock taking into consideration Misuse stock, Write-off stock,

Loss stock, Wear & Tear stock and Loan stock. The fundamental objective of laundry management is

to overcome the challenges of laundry firms by establishing an automated environment for

laundry operations which includes taking orders, maintaining records, scheduling delivery &

pickup, and managing payment. The goal of laundry system software is to increase operational

efficiency, lower cost, improve productivity, and effectively manage data throughout the system

(spec-india, 2022).

Laundry services system is a system that manages services for consumers, especially customers

who have signed up as members. It ensures the availability of needed services to consumers. Due

to the many cleaning services system as manual that affects waste or inefficiency of time, data

inaccuracies, errors repeated so the writer tries to computerized valet service process in the hope

of providing data or information fast, precise, accurate and efficient (Chibueze, 2017). Similarly,

Shoewu et al. (2016) stated that a significant part of operating any laundry firm involves the

acquisition, management and timely retrieval of great volumes of information. This information

typically involves; customer personal information and clothing records history, user information,

price of delivery and retrieval period, users scheduling as regards customers details and dealings

in service rendered, also our products package waiting list. All of this information must be

managed in an efficient and cost wise fashion so that the organization resources may be

effectively utilized.

2.4 Existing System

Laundry firm currently uses a manual system for the management and maintenance of critical

information. The current system requires numerous paper forms, with data stores spread

throughout the Laundry firm management infrastructure. Difficulty in completing information’s.

Forms are often lost in transit between departments requiring a comprehensive auditing process

to ensure that no vital information is lost. This has leads to inconsistencies in various data due to

large volume of contrasting customer details leading to mix-up of clothes in the laundry firm

which thus leads to delay in collecting the clothes back.

2.5 Review of Related Work

Olubukola et al. (2021) design a system titled Online Laundry Management System for laundry

organizations due to the challenges of keeping detailed records of customers clothing leading to

disappointments on the side of customers. This project was achieved using PHP, HTML, CSS

and JavaScript. It was able to solve most of the problem like: helping the users to track progress

on their clothing items, fixes date for collection or arranges drop-offs and communicates directly

with business operators.

Similarly, Shoewu et al. (2018) design and Implementation of a Laundry Management System,

the system was designed using HTML, SQL, CSS and javaScript. The aimed at standardizing

data, consolidating data ensuring data integrity and reducing inconsistencies, through the use of

highly computerized process that is stress free, reliable and quick through the use of asp.net. the

identified problem was the current system requires numerous paper forms, with data stores

spread throughout the Laundry firm management infrastructure. Often information (on forms) is

incomplete, or does not follow management standards. Forms are often lost in transit between

departments requiring a comprehensive auditing process to ensure that no vital information is

lost. This system was able to solve the problems of customer information, products, services,

users, carts and receipt.

Also (Ibrahim, 2017) designed Laundry management System (LMS) for Katsina State Laundry

Shops. The system was developed to manage the laundry service and provide an automated backup

and recovery for security management of information in the laundry. The success of this

development was the use of HTML, CSS, SQL, JavaScript.

2.6 Proposed System

The goal of this proposed laundry management system is to provide a computerized process that

is stress free, reliable PHP would be at the front-end and provide the graphical user interface that

relates with the user, while the SQL database will be at the back-end to handle the data storage

process. Administrative Side Add New Laundry Types Add, Edit, View and Delete Laundry

Claim Laundry Change Password Generate Report. This system will also focused on daily

transactions and processes in a certain laundry shop. The Laundry Management will be able to

store all their daily transactions with their customer which mainly the list of the clients' laundry

data. The system admin or staff can be able to store all the categories or types of laundry that the

laundry shop caters along with the prices per weight (kilogram). It will as well help in managing

prices of the type of laundry, shop to manage the payment for each transaction by auto

calculation of the amount multiplied by the weight of the laundry each client laundry's type or

category, and also the overall amount payable by the client and includes the fields for amount

tendered to calculate also the change of the client from his/her amount rendered. This proposed

project will generates a report of transactions with the range of dates do the management wanted

to view or print.
The Features this proposed system include:

i. Laundry Categories Page

ii. Laundry List Page

iii. Supply List Page

iv. Inventory Page

v. Reports Page

vi. Login Page

vii. Home Page

viii. Users Page

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