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Why Create An Aviation SMS Manual

An aviation organization must document its safety management system (SMS) per ICAO guidelines. While a simple document may suffice for small operations, most will require a detailed SMS manual. The manual should include all SMS policies, processes, and procedures. Developing a quality manual takes effort but provides transparency that fosters a positive safety culture. The document provides guidance on developing an SMS manual, including starting with existing documents and policies, referring to ICAO examples, and making the manual accessible to all employees.

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Juan Carpio
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88 views3 pages

Why Create An Aviation SMS Manual

An aviation organization must document its safety management system (SMS) per ICAO guidelines. While a simple document may suffice for small operations, most will require a detailed SMS manual. The manual should include all SMS policies, processes, and procedures. Developing a quality manual takes effort but provides transparency that fosters a positive safety culture. The document provides guidance on developing an SMS manual, including starting with existing documents and policies, referring to ICAO examples, and making the manual accessible to all employees.

Uploaded by

Juan Carpio
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Why Create an Aviation SMS Manual?

ICAO 9859 calls for aviation organizations to document their SMS. This can be a simple document referencing the policies
and procedures or a detailed manual.
If you run a small operation, or many processes are already in place, a simple document might be all you need.
Most organizations will need a detailed manual. An SMS manual shares much in common with your quality manual if you
conveniently have one.
An SMS manual includes documentation of your safety management system. This starts with the philosophy and the policy
statements that define your SMS. It will also include all the processes and procedures that make up your SMS.
If this sounds like a lot, that’s because it is.
So why go through all the trouble? ICAO calls for one, which means your local civil aviation authority (CAA) probably does
as well. But there’s another good reason to create a high-quality SMS manual.
A well-crafted manual provides transparency, which in turn fosters a healthy safety culture.

Where Do I Start?
You’ll start assembling your SMS manual as soon as you start implementation. Regardless, you’ll start creating the pieces
anyway. As you build the policies, processes, and procedures of your SMS, you’ll document them and add them to your
manual.
Don’t try to sit down and write your SMS manual all at once. Rather, treat it like a gallery. You’ll collect the pieces and
arrange them in a way that makes them useful and easily accessible.
Make a list of things to include in your SMS manual. Your gap analysis and implementation plan will offer considerable
guidance here. Include or reference processes already in place and then create placeholders for sections that have yet to be
created.
Looking to ICAO for SMS Manual Guidance
Another method is presented in Appendix 4 to Chapter 5 of ICAO 9859. Their format suggests 15 sections with standardized
subheadings. This example is a good place to start if you’re not sure what should go into your manual.
Related Aviation SMS Manual Articles

 3 Best Practices for Your Aviation SMS Manual


 Tips Writing SMS Manuals with Aviation Safety Database Solutions
 Best Practices Reviewing Aviation SMS Manuals

What Does an SMS Manual Need?


Guidance for what "needs" to be in your SMS manual is scarce. It should include all the policies and procedures in your safety
management system, but it should also be readable. Any SMS manual that puts your employees to sleep will likely do very
little for your safety culture.
Your SMS manual should include two things: policies and procedures. Some relevant policies and procedures might
already exist in other documents. For example, your document review schedule might be in your quality management manual.
If you opt for a simple document, list the whereabouts of the policies and procedures that make up your SMS. Refer readers to
the appropriate resources. In a detailed manual, you'll include most policies and procedures in their entirety.
In either case, your finished manual should be accessible by all employees. If it is a physical location, make sure that every
employee is afforded convenient access.

Where to Store Your Aviation SMS Manual?


I've seen manuals placed on high shelves that required employees to use a ladder to retrieve them. I've also seen them placed
in manager's offices where employees have to ask a manager for them.
These places discourage employees from accessing your company's SMS manual. Make it easy for them to use it, and they
will. If you can, make it digital so that they can access the manual whenever and wherever they need it.
Need help with your safety policy? Check out these free templates.

How Should I Format My SMS Manual?


A digital format also allows employees to search for relevant information. This can be particularly useful if you have a
complicated program.
You can also make your manual user-friendly by using consistent formatting. If you have other manuals, such as a quality
manual, format your SMS manual similarly. When you're formatting is consistent, it will be easier for employees to reference.
Again, the easier it is to use, the more likely your employees are to use it.
Finally, try to keep the language simple and easy to read. Use words that your employees understand and keep your
sentences concise. Make use of white space around your text and bullet points to make your document easier to read.
Keeping My SMS Manual Up to Date
Manuals are only useful when they are up to date.
Changes may come along as time passes and your operating environment evolves. Don't be afraid to update your manual
between formal reviews. Keeping your manual in a digital format will make this easier.
You'll create a valuable tool for your SMS by:

 creating your manual as you build your program,


 paying careful attention to how you format and present it, and
 keeping it up to date as changes occur.

A good manual is just one way to support your SMS.


Your safety policy provides the framework for your SMS manual.
How does your safety policy stack up?

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