Nike analyzes customer preferences through market research and tailors its messaging to emphasize how its products assist customers. It segments its market based on demographics, psychographics, behaviors, and geography. Nike positions itself as a leader in sports goods and creates products for serious athletes. It employs various marketing techniques including advertising featuring celebrities, public relations, social media, individual selling, promotional sales, and direct marketing. Nike evaluates its marketing practices against industry trends and competitors to measure effectiveness. An action plan outlines customer service improvements, digital surveying, and efficient social media engagement over timeframes and costs.
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BSBMKG433 Assessment Task 2
Nike analyzes customer preferences through market research and tailors its messaging to emphasize how its products assist customers. It segments its market based on demographics, psychographics, behaviors, and geography. Nike positions itself as a leader in sports goods and creates products for serious athletes. It employs various marketing techniques including advertising featuring celebrities, public relations, social media, individual selling, promotional sales, and direct marketing. Nike evaluates its marketing practices against industry trends and competitors to measure effectiveness. An action plan outlines customer service improvements, digital surveying, and efficient social media engagement over timeframes and costs.
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Assessment Task 2: - Skill test
Template 1: Task requirements
Task requirements (200-300 words ) Nike Need for marketing activities This includes conducting surveys and speaking with customers to learn about their product preferences as well as their personal and professional challenges. You can tailor your messaging to emphasize how the product or service assists your target audience in overcoming obstacles or how it provides unique benefits to customers. Effective market research can also tell you where your customers prefer to shop or get their content, allowing you to advertise on the platforms they are most likely to visit. Nike Profile of the market segment The buyer's journey describes the various stages a customer goes through when deciding to buy a product. For example, if a website visitor fills out your online form, you can add them to a sales lead list. This enables you to reach out to them with marketing materials and messaging tailored to this stage of their purchasing process. Nike's segmentation includes professional athletes, sportsmen, and people who want to live a sporty or healthy lifestyle. This market has potential, and consumers should be serious about making a purchase. If you can identify one or two characteristics of your products that distinguish them from others on the market, you are halfway to success. Nike's owners did declare the brand's shoes' uniqueness with three points, allowing customers to easily decide whether to buy Nike shoes or find another brand. Demographics segmentation : Nike has segmented an age and gender group, which means that it has products that cater to both male and female customers aged 15 to 55. Psychographics and behavioral segmentation : Nike uses this segmentation to determine why customers need its products, as well as their interests and purchasing habits. So, in this regard, Nike segments its market as follows: • Athletic or sports oriented • Live an active lifestyle (interest in fitness and exercise for recreation) Active way of life (interest in fitness and exercise for recreation) Geographic segmentation: Nike has segmentation in place to serve its target customers all over the world. It has major markets in the United States, Asia-Pacific Europe, and Africa, but it has a long-term goal of catering to markets in other countries such as North America, China, Japan, and the Middle East, among others Nike Positioning and market mix for each target segment Nike is the second brand most popular around the world. The stronger the brand, the faster people can associate it with a distinguishing feature or product Nike has a distinct identity as a sportswear brand, which it has built over time through multifaceted marketing strategies. However, there is one element that plays a critical role behind all of them, and that is product positioning. Nike has positioned itself as a leader in sports goods in the minds of its target customers. It has created products that cater to its niche market, including all sports-related products. Its slogan "Just do it" has inspired and encouraged target customers to purchase the product, making it a major competitor in the athlete industry. Its positioning statement is, For every serious athlete, Nike provides perfect shoe or sports products that provide confidence for every sport activity. Nike Positioning techniques: • Improving consumers' athletic lifestyle or fantasy. • Appealing style and demeanor. • Markets itself as a high-end brand with well-designed products. • Attractive product quality and value. Nike sells a wide variety of products, including shoes, clothing, and equipment. These are currently the most popular product categories, with all of these products being clothing and sports equipment (Marketing mix of Nike). Nike's initial product was running shoes. Apart from that, it currently offers products in athletics, baseball, ice hockey, tennis, soccer, lacrosse, and basketball, as well as a wide range of sports products such as cricket shoes, shirts, and shorts NIKE Outcomes expected from marketing activities. Nike's Global Marketing Strategy: Nike employs Customer Value-Driven Marketing. It adds value to customers and emotionally connects with them. It employs emotional branding, which enables them to easily connect with their customers. Nike heavily relies on advertising to promote their products, particularly those starring high-profile athletes and celebrities. Furthermore, Nike employs sales promotion strategies such as discount codes to entice potential customers to purchase their products.
Template 2: Evaluation of marketing activities
Evaluation of marketing activities (200-300 words ) Marketing practices/activities of Nike The design, development, and global marketing and sale of athletic footwear, apparel, equipment, accessories, and services is a business activity. NIKE is the world's largest seller of athletic footwear and apparel. Market research. Select the Customer Segment market. Select product and services. Market activity #4: Build Customer Experience. Market activity #5: Set Product distribution channels. Market activity #6: Promotional.
RESULTS MARKETING STRATEGIES:
Advertising Nike's Advertising goal is to have the greatest possible impact on large populations of the target audience. These advertisements are typically costly. However, if a strong brand image of Nike products is successfully applied, the rewards and high demand can be realized. Nike employs celebrities to represent the product to the client or ideal user. Nike's products were previously promoted by extremely well-known individuals such as professional athletes. Public Relations: Nike rarely used public relations as part of its marketing communication mix or IMC strategy. To deal with social issues, the company relies on workshops and green technology, as well as public relations. Nike may use similar charity events and public relations activities as a sponsor in some cases. Social Media: Nike is one of the world's most recognizable brands, so it's no surprise that it's been widely publicized on social media. There are high hopes for this IMC strategy, but the budget for social content is large. Nike, as a sports brand, may use social media to generate buzz, which is important. Nike may increase its social media IMC strategy, particularly for new technology-based or current products, to align with customers' preferred method of receiving promotions. Individual Selling Nike has in-store personal sales efforts for this IMC strategy. Customers can get help from store employees to learn more about the company's products and purchase them. In some cases, sales personnel assist customers in locating the appropriate products to promote the Nike Company through personalized service. Promotional Sales Nike's sales promotions include coupons and special offers to specific customers. The characteristics of these products and their benefits can be as follows: discount coupons allow customers to save money, special offers allow customers to try new things, and showing sales promotions allows customers to be motivated. Marketing Direct Nike promotes new products to the target market through direct marketing. These new products are usually heavily advertised. To make a bigger impact, the company employs salespeople to approach specific organizations or individuals in target market segments. Nike approaches college sport organizations to promote its products. Nike's marketing communications mix includes direct marketing to strengthen relationships with target customers and encourage them to buy the company's products. Evaluation of marketing practices against the industry trends and activity. competitive Determine the effectiveness of existing marketing activities based on the analysis of marketing practices against the industry trends and competitive activity. Marketing effectiveness is measured by the amount of revenue generated by a campaign in the short and long term, as well as how well the company's customer acquisition costs are reduced during that campaign. A good customer data platform can help your marketing efforts. Nike engages its customers through social media. It has an excellent video marketing strategy that it employs to promote new products, reach out to customers worldwide, and engage them in order to increase loyalty. Nike heavily relies on advertising to promote their products, particularly those starring high-profile athletes and celebrities. Nike also employs sales promotion strategies such as discount codes to entice potential customers to purchase their products. Template 3: Action plan (Marketing activity 1)
Action plan (Marketing activity 2)
Four (4) Steps to implement Resources and Timeframe Costs activities to be each activity. responsibilities. implemented. Nike customer Implement a good TRAINING EVERY DAY $ 3500 Implement a good customer service. COSTUMER SERVICE services need STAFF REWARDS STAFF GOALD AND OBJECTIVES Digitally survey Review the professional survey CHECK THE CORRECT EMAILS MONTHLY $ 2300 audience Implement new digital REVIEW THE EMAILS SEND it. attractive. Be open with the inclusion and the respect to everyone Efficient social media engagement Marketing area needs to review CHECK THE FOLLOWERS. EVERY WEEK $ 2000 the media outcomes. REVIEW THE METRICS Implement new networks. REVIEW THE LIKES AND THE Update the website. VISITORS PER DAY. Technological innovations Be participative during the INVOLVE THE STAFF WITH NEW EVERY WEEK $ 890 meetings IDEAS. Create a formal way to DEVELOP PROJECT FOR THE implement technology actions. COMPANY INNOVATION. Review the issues with the REVIEW THE ISSUES AND support manager. IMPLEMENT TECHNOLOGY SOLUTIONS WITH THE INNOVATION.
Template 4: Action plan (Marketing activity 2)
Action plan (Marketing activity 2)
Four (4) Steps to implement Resources and Timeframe Costs activities to be each activity. responsibilities. implemented. Nike customer Implement a good TRAINING EVERY DAY $ 3500 Implement a good customer service. COSTUMER SERVICE services needs STAFF REWARDS STAFF GOALD AND OBJECTIVES Digitally survey Review the professional survey CHECK THE CORRECT EMAILS MONTHLY $ 2300 audience Implement new digital REVIEW THE EMAILS SEND it. attractive. Be open with the inclusion and the respect to everyone Efficient social media engagement Marketing area needs to review CHECK THE FOLLOWERS. EVERY WEEK $ 2000 the media outcomes. REVIEW THE METRICS Implement new networks. REVIEW THE LIKES AND THE Update the website. VISITORS PER DAY. Technological innovations Be participative during the INVOLVE THE STAFF WITH NEW EVERY WEEK $ 890 meetings IDEAS. Create a formal way to DEVELOP PROJECT FOR THE implement technology actions. COMPANY INNOVATION. Review the issues with the REVIEW THE ISSUES AND support manager. IMPLEMENT TECHNOLOGY SOLUTIONS WITH THE INNOVATION. Template 5: Resources needed for marketing activities Resources needed for marketing activities (200 – 300 )words Nike engages its customers through social media. It has an excellent video marketing strategy that it employs to promote new products, reach out to customers worldwide, and engage them in order to increase loyalty. About (Nike)the company is a global footwear and apparel company that creates, markets, and sells athletic footwear, apparel, equipment, accessories, and services. Although it is primarily intended for athletic use, many of its products are worn for casual or recreational purposes. Most Nike's products are manufactured by independent contractors and sold directly to consumers through Nike retail outlets and digital platforms, as well as through independent distributors, licensees, and sales representatives. Customers are served through a variety of sales channels, including company-owned stores and online channels. Nike's market dominance in the sports shoe industry is built on several sources of competitive advantage. The company is also well-known for its excellent marketing strategies. Aside from excellent marketing, the brand is well-known for its emphasis on quality and innovation. It is a customer-focused brand that has consistently prioritized quality and product innovation. All of these factors have contributed to record sales and profits. While quality is Nike's core strength, the company has grown by focusing on all aspects of the business, including supply chain management and human resource management. Nike generates the majority of its revenue by selling footwear to wholesale customers in North America. Nike announced in January that it was improving its supply chains by opening new distribution centers and implementing technology such as AI and machine learning within its distribution centers. Nike's market dominance in the sports shoe industry is built on several sources of competitive advantage. The company is also well-known for its excellent marketing strategies. Template 6: Allocate the responsibilities and functions Allocate the responsibilities and functions (200 – 300 )words Digital marketing copywrite The person in charge is: writers and readers. the Copywriting is the process of creating persuasive text for marketing and sales actions such as email content, web content, catalogs, announcements, and business cards. The professional in charge of text creation (also known as "copy") is known as a Copywriter. Copywriters, also known as marketing writers, are in charge of creating engaging, clear text for various advertising channels such as websites, print ads, and catalogs. Their responsibilities include keyword research, creating interesting written content, and proofreading their work for accuracy and quality. Digital Marketing Executive Assisting in the development of strategies for establishing a long-term digital connection with customers. Planning and monitoring the company's ongoing social media presence. Optimized online advertisements are being launched in order to raise company and brand awareness. Some duties: Organizing and supervising advertising/communication campaigns (via social media, television, etc.), exhibitions, and promotional events. Conducting market research and analysis to assess trends, brand awareness, and competitive ventures. Team leader
About the responsibilities that's include:
Set project deadlines and assign tasks. Oversee the operation and performance of teams on a daily basis. Conduct regular performance appraisals. Make your work environment and atmosphere healthy and motivating. Effective and motivating evaluation program: Organizing work. Communicating goals. Connecting work to context. Delegating tasks. Leading by example. Allocating and managing resources. Problem solving
Template 7: Monitor the progress of marketing activities
Monitor the progress of marketing activities (200 – 300 )words Any variations to the action plan 1.Review and track Conversion Rates. As you run a marketing campaign, you need to keep track of conversion rates. The conversion rate is simply the percentage of visitors who are converted into leads or customers. While not every lead will convert into a paying customer right away, you can determine the quality of leads generated by your campaign by tracking the actions they take and the amount of time they spend on the website. 2. Monitor Website Bounce Rate. Tracking bounce rates is another approach to marketing performance measurement. The number of people who visit Nike company's website and then leave without interacting with it is known as the bounce rate. Bounce rates, also known as single-page sessions, can provide insight into visitor behavior. 3. Monitor The Overall Web Traffic. Nike Keeping an eye on your overall traffic data gives you a good idea of how your marketing campaign is influencing the traffic to your website. If your marketing campaign is successful, your traffic volume will gradually increase over time. Consider monitoring your search engine rankings as you track web traffic. 4. Check Engagement Levels. Measuring engagement allows you to identify the specific aspects of your website that people interact with the most. Engagement levels also allow you to determine the quality of the experience your site provides users, as well as other less tangible aspects. Low engagement levels in any marketing campaign could indicate offerings that aren't appealing to a target audience, a poorly designed campaign, or an audience that is simply uninterested in your offerings 5.Measure Your Campaign's Return On Investment. Tracking the return on investment during a marketing campaign allows you to determine whether or not the campaign was successful. You'll also be able to tell if the campaign is generating high-quality leads and how effective it .
Template 8: Measure and record outcomes of marketing activities
Measure and record outcomes of marketing activities (200 – 300 )words Nike has an excellent marketing strategy in place and is a pioneer in their industry; every year, new ideas are released, and at the time of writing, Nike opened a new concept store in Los Angeles. The new store makes use of the Nike app, which uses algorithms to make decisions on consumer behavior in the surrounding area. Likes, comments and shares on social media Positive outcomes from India also has the "Indian Premier League," which has higher average attendance than La Liga Football in Spain (TOTAL SPORTEK, 2016). With over 100 million online consumers in India (Statista, 2017), Nike should prioritize social media. Consumers like to engage with their brands and can be influential in decision-making. The purpose of social media is to "display, receive, and exchange information. Nike has the resources to remain the best in its industry for a long time, but it must continue to anticipate new challenges. The recommendations made are in line with what they are capable of, and they have the knowledge and expertise to put these marketing strategies into action. Social media and new/emerging markets Nike has Positive feedback about the advertising and Cricket campaign. Nike is the leader and is one sport that Nike disparages. Cricket has over one billion fans, and while 90% of them are from India, it is a global sport. Matches between India and Pakistan can attract hundreds of millions of viewers. The number of newsletter subscribers Given that many Nike customers are social media users, the brand recognized the importance of connecting with audiences through social media channels and gaining brand recognition as soon as possible. Look through Nike's social media profiles to see how successful the brand has become. Nike uses social media to instill a sense of community and lifestyle among its fans. Its tweets are short, punchy, and compelling, with the hashtag #justdoit or other community-building hashtags like #nikewomen almost always included.
Template 9: Review of results
Review of results (200 – 300 )words A brief summary of the evaluation Analysing the information and the data, Nike company shows a good performance and the collection of data created to analyze the performance of a specific marketing campaign or effort. It is used to effectively communicate a company's marketing strategy, which includes research, promotional tactics, goals, and expected outcomes.
Website Traffic by Country
See the global distribution of visitors to your competitor's website and start tapping into overlooked markets. Nike.com's core audience is located in United States followed by South Korea, and France. Traffic Share by Device Quickly understand where a website's traffic comes from and what devices visitors prefer to use. On nike.com, desktops drive 18% of visits, while 82% of visitors come from mobile devices. Template 10: Prepare a report of marketing activities Prepare a report of marketing activities (300 – 400 )words Nike's digital sales increased 19% year on year in the most recent quarter, led by 33% growth in North America. During the earnings call, Donahoe told analysts that Nike will continue to expand its presence in the so-called digital metaverse through its partnership with Roblox and acquisition of the virtual sneaker marker RTFKT. Nike shares were down 22% this year as of Monday's market close. The report in general, the issues compelled us to examine what we were doing, what was going wrong, what we were good at, and where we wanted to go. When we did this, we realized that while focusing solely on the product was a great way for a brand to get started, it wasn't enough. We were required to fill in the blanks. We had to learn how to do everything involved in reaching the consumer well, beginning with understanding who the consumer is and what the brand represents. Our main line of business is the design, development, and global marketing and sales of athletic footwear, apparel, equipment, accessories, and services. NIKE is the world's largest seller of athletic footwear and apparel.
Reference
Garrett Moon.(2019) Nike Marketing Strategy: How to Build a Timeless Brand. Retrieved from https://coschedule.com/blog/nike-marketing-strategy