Scribd Logo
Upload

Welcome to Scribd!

  • 37 views

    Repaso Unidad 5 y 6 Felipe

    Uploaded by

    Felipe2.0
    1. The document discusses various customer service related topics including handling customer complaints, offering compensation for issues, and ensuring customer satisfaction. 2. It addresses responding professionally to impatient or argumentative customers, replacing faulty products, and being in contact regarding any defects or inconveniences. 3. The key aspects are insisting on meeting customer expectations, making claims for replacements if unsatisfied, and crediting accounts as compensation for pricing or other issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Repaso Unidad 5 y 6 Felipe

    Uploaded by

    Felipe2.0
    37 views6 pages
    1. The document discusses various customer service related topics including handling customer complaints, offering compensation for issues, and ensuring customer satisfaction. 2. It addresses responding professionally to impatient or argumentative customers, replacing faulty products, and being in contact regarding any defects or inconveniences. 3. The key aspects are insisting on meeting customer expectations, making claims for replacements if unsatisfied, and crediting accounts as compensation for pricing or other issues.

    Original Title

    Repaso unidad 5 y 6 Felipe

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    1. The document discusses various customer service related topics including handling customer complaints, offering compensation for issues, and ensuring customer satisfaction. 2. It addresses responding professionally to impatient or argumentative customers, replacing faulty products, and being in contact regarding any defects or inconveniences. 3. The key aspects are insisting on meeting customer expectations, making claims for replacements if unsatisfied, and crediting accounts as compensation for pricing or other issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    37 views6 pages

    Repaso Unidad 5 y 6 Felipe

    Uploaded by

    Felipe2.0
    1. The document discusses various customer service related topics including handling customer complaints, offering compensation for issues, and ensuring customer satisfaction. 2. It addresses responding professionally to impatient or argumentative customers, replacing faulty products, and being in contact regarding any defects or inconveniences. 3. The key aspects are insisting on meeting customer expectations, making claims for replacements if unsatisfied, and crediting accounts as compensation for pricing or other issues.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 6

    catalogue

    promotional material
    deposit

    exhibition

    sign up

    slogan
    √ stand

    logo

    3
    √
    1
    6
    2

    4
    5
    2
    5
    4
    1
    3

    show interest

    make small talk

    enter a market

    achieve your goals

    expand

    vendor

    represent

    rapidly-growing field

    valued customer

    exchange
    rent a car

    driving licence

    insurance
    check in boarding pass
    make a reservation

    unlimited mileage
    drop off
    gate driving licence
    passenger

    overwight luggage passenger

    via

    e-ticket

    waiting list

    land

    inbound flight

    stopover

    boarding pass
    driving licence
    drop off
    take off
    unlimited mileage itineraty
    one-way tickets
    insurance make a reservation
    seat assignment
    laundry service

    half board

    fitness centre
    4
    luxury suite
    5
    double room 1
    business centre 2
    6
    3

    jonns is getting room service


    wendy is at a spa

    janet is a chef
    swimming pool

    mark is a waiter lucy is at the bar


    √

    inst fresh
    √

    is missing a part

    insist on

    mpatient
    rgue expectations

    eplacements
    make a claim
    atisfied

    inconvenience
    compensation
    pricing

    credit your account


    √

    making a noise

    repair

    √ defect
    be in touch

    failed to meet
    disappointed
    due
    consequences
    is torn

    is not fresh

    expectations

    is broken

    faulty parts

    nosotros te valoramos como cliente


    han habido quejas de clientes sobre ti
    esto tendrá graves consecuencias para nuestro
    esto no es excusa negocio

    estabas muy impaciente y la interrumpiste estoy seguro de que encontraremos una


    compensacion por las molestias
    estaré en contacto con usted
    debes manejar las quejas de los clientes de
    manera profesional

    You might also like