SISTEM INFORMASI BISNIS

Chapter 2
part 2
Global E-business and
Collaboration
Learning objectives

1. What are business processes? How are they related to information

systems?
2. How do systems serve the different management groups in a business?
3. How do systems that link the enterprise improve organizational
performance?
4. Why are systems for collaboration and social business so important and
what technologies do they use?
5. What is the role of the information systems function in a business?
 2.3 SYSTEMS FOR COLLABORATION AND SOCIAL BUSINESS

WHAT IS COLLABORATION?
Collaboration and teamwork are more
important today than ever for a variety
Collaboration is working with others of reasons:
to achieve shared and explicit goals.
Collaboration focuses on task or • Changing nature of work.
mission accomplishment and usually • Growth of professional work
takes place in a business, or other • Changing organization of the firm
organization, and between
businesses. • Changing scope of the firm.
• Emphasis on innovation.
• Changing culture of work and business.
2.3 SYSTEMS FOR COLLABORATION AND SOCIAL BUSINESS

WHAT IS SOCIAL BUSINESS?

Many firms today enhance collaboration by embracing social business—the use of
social networking platforms, including Facebook, Twitter, and internal corporate
social tools—to engage their employees, customers, and suppliers.
A key word in social business is “conversations.” Customers, suppliers, employees,
managers, and even oversight agencies continually have conversations about
firms, often without the knowledge of the firm or its key actors (employees and
managers).
BUSINESS BENEFITS OF COLLABORATION AND SOCIAL BUSINESS
 BUILDING A COLLABORATIVE CULTURE AND BUSINESS
PROCESSES
• Collaboration won’t take place spontaneously in a business firm,
especially if there is no supportive culture or business processes.
Business firms, especially large firms, had a reputation in the past
for being “command and control” organizations where the top
leaders thought up all the really important matters, and then
ordered lower-level employees to execute senior management
plans.
• Command and control firms required lower-level employees to
carry out orders without asking too many questions, with no
responsibility to improve processes, and with no rewards for
teamwork or team performance.
TOOLS AND TECHNOLOGIES FOR COLLABORATION AND
SOCIAL BUSINESS
• E-mail and Instant Messaging (IM)
E-mail and instant messaging (including text messaging) have been major communication and
collaboration tools for interaction jobs. Their software operates on computers, cell phones, and
other wireless handheld devices and includes features for sharing files as well as transmitting
messages.
• Wikis
Wikis are a type of Web site that makes it easy for users to contribute and edit text content and
graphics without any knowledge of Web page development or programming techniques. The
most well-known wiki is Wikipedia, the largest collaboratively edited reference project in the
world. It relies on volunteers, makes no money, and accepts no advertising
TOOLS AND TECHNOLOGIES FOR COLLABORATION AND
SOCIAL BUSINESS
• Virtual Worlds
Virtual worlds, such as Second Life, are online 3-D environments populated by “residents” who
have built graphical representations of themselves known as avatars .
• Collaboration and Social Business Platforms
There are now suites of software products providing multi-function platforms for collaboration
and social business among teams of employees who work together from many different
locations.
 TOOLS AND TECHNOLOGIES FOR COLLABORATION AND
SOCIAL BUSINESS
• Checklist for Managers: Evaluating and Selecting
Collaboration and Social Software Tools With so many collaboration and social
business tools and services available, how do you choose the right
collaboration technology for your firm? To answer this question, you need a
framework for understanding just what problems these tools are designed to
solve. One framework that has been helpful for us to talk about collaboration
tools is the time/space collaboration matrix developed in the early 1990s by a
number of collaborative work scholars (Figure 2.8)
2.4 THE INFORMATION SYSTEMS FUNCTION IN BUSINESS
THE INFORMATION SYSTEMS DEPARTMENT
The information systems department consists of specialists, such as programmers, systems analysts,
project leaders, and information systems managers.
- Programmers are highly trained technical specialists who write the software instructions for computers.
- Systems analysts constitute the principal liaisons between the information systems groups and the rest
of the organization.
- Information systems managers are leaders of teams of programmers and analysts, project managers,
physical facility managers, telecommunications managers, or database specialists.
- chief information officer (CIO). The CIO is a senior manager who oversees the use of information
technology in the firm. Today’s CIOs are expected to have a strong business background as well as
information systems expertise and to play a leadership role in integrating technology into the firm’s
business strategy.
- End users are representatives of departments outside of the information systems group for whom
applications are developed
2.4 THE INFORMATION SYSTEMS FUNCTION IN BUSINESS
ORGANIZING THE INFORMATION SYSTEMS FUNCTION
There are many types of business firms, and there are many ways in which
the IT function is organized within the firm. A very small company will not
have a formal information systems group. It might have one employee who is
responsible for keeping its networks and applications running, or it might use
consultants for these services.
The question of how the information systems department should be
organized is part of the larger issue of IT governance. IT governance includes
the strategy and policies for using information technology within an
organization. It specifies the decision rights and framework for accountability
to ensure that the use of information technology supports the organization’s
strategies and objectives.
Pertanyaan
(pengumpulan jawaban sebagai indicator kehadiran)

• Apa yang dimaksud social bisnis? Sebutkan dan

jelaskan secara singkat perangkat dan teknologi yang
sangat berguna untuk kolaborasi dan bisnis social!
• Sebutkan dan jelaskan secara singkat bagian-bagian
dalam department system informasi!
• Bagaimana fungsi system informasi dalam bisnis!
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