Fault Management

ZTE University
Course Objective(s)

n Overview of Fault Management

n Realtime Fault Monitor
n Fault Data Query
n Fault Handling Suggestion
n Fault Management Rule Setting
n Alarm Box Setting
 Overview of Fault Management

n Alarm Basic Information

n User Customization

n How to regrade alarm severity

Fault Classification
Faults can be classified by different standards.
1. Fault Nature

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Fault Classification
2. Fault Time

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Fault Classification
3. Fault Object

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Alarm Severity
There are four alarm levels by default, which are indicated in descending
order of severity as:

Alarm severity can be user-defined if necessary.

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Alarm Rule

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Alarm Rule
Management Rule Setting interface

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Alarm Display
The fault information generated by the EMS is dis-
played in the following ways.

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Fault Management Interface
Click [View→ Fault Management] on the menu bar to
open Fault Management interface.

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Fault Management Interface
1. Main Menu
Menu Item Function
System Setting system function property
View Listing submenu items that can be used to
open interfaces of various system modules
Query
Querying current/history alarms, or
notifications;
Viewing alarm monitor
Synchronizing alarms
Setting Setting alarm management rules, alarm
box, NE filter rule, etc.
Help Providing system help information

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Fault Management Interface
2. Tool Bar
Icon Indication Description
Lock Screen Lock screen
Logout Log out the current account
View Current Alarms Query current alarm
information based on
user-specified condition
View History Alarms Query history alarm
information based on
user-specified condition
View Notifications Query notification
information based on
user-specified condition
Help Provide Help information

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Fault Management Interface
3. Resource/Management View

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Fault Management Interface
4. Fault Information View
Fault information view is the main interface of fault
management at client side. It displays various fault
information based on the given operation.
5. Status Bar
Status bar displays user and server information of
the current login account.

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User Customization
----Setting Alarm Sound

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User Customization
----Setting Alarm Color

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User Customization
----Setting Alarm Forward Template

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Regrading Alarm Severity
Alarm severity rules can be queried and modified on
Severity Regrading Setting interface.

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Regrading Alarm Severity
Icon Indication Description
Import Importing severity regrading
settings
Export Exporting severity regrading
settings
Save Saving severity modification
Refresh Refreshing the regrade setting
of alarm severity
Reset Restoring alarm severity to
default setting
Find Looking for the severity
information of alarm code by
key words

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Regrading Alarm Severity

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 Realtime Fault Monitor

n Monitoring Realtime Alarm

n Monitoring Realtime Notification
Monitoring Realtime Alarm
Realtime Alarm Monitor view is composed of two
panes: Realtime Current Alarms and Realtime His-
tory Alarms.
l Realtime Current Alarms is responsible for re-
altime monitoring of current alarms.
When the user opens Fault Management inter-
face, Realtime Alarm Monitor view will appear by
default.
l Realtime History Alarms is responsible for re-
altime monitoring of history alarms.

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Monitoring Realtime Alarm
Realtime Alarm Monitor interface

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Monitoring Realtime Alarm
Interface Description

Icon Indication Description

Customize Display Columns Customizing the columns to
be displayed in alarm list
Export Exporting all alarm data on
Realtime Alarm Monitor
interface into a file
Print Printing the alarm data on
Realtime Alarm Monitor
interface
Alarm Sound Setup Setting alarm sound
Full Screen Displaying alarm lists in full
screen
Lock Scroll Locking the selected alarm.
After locking the selected item,
even if alarm list changes, the
item keeps selected by the
system.

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Monitoring Realtime Notification
Realtime Notification Monitor interface

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Monitoring Realtime Notification
Interface Description

Icon Indication Notification

Customize Display Columns Customizing the columns to
be displayed in notification list
Export Exporting all notification data
on Realtime Notification
Monitor interface into a file
Print Printing notification
information
Remove All Data Removing all data on
notification list. The removed
notifications can be queried
via “notification query”.
Lock Scroll Locking the selected
notification. After locking
the selected item, even if
notification list changes, the
item keeps selected by the
system.

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 Fault Data Query

n Querying Current Alarm

n Querying History Alarm

n Querying Notification

n Quick Query

n Displaying Current Alarm

n Important Site Alarm Statistics

Querying Current Alarm
Step1: Open Current Alarm Query Conditions interface

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Querying Current Alarm
Step 2: Click on the tool bar.

Step 3: Specify query conditions and click OK.

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Querying Current Alarm
Key Parameter Description

Parameter Description Value Range

System Type Location of the system where The systems available to the
the alarm is generated user
Original ID Original ID of the alarm —
Location It depends on the selected
It indicates where the alarm is system type
generated.
Location information includes
subnet, managed NE, rack
No, shelf No, board No., CPU
No., etc
Alarm Code Available description
Alarm description information in the list
The description displayed by
the system is related to the
selected “system type”
Severity Alarm severity level Critical/Major/Minor/Warning

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Querying Current Alarm
Parameter Description Value Range
Alarm Type Altogether there are six alarm Processing Alarm/QoS
types: Processing alarm, Alarm/Environment
QoS alarm, Environment Alarm/Equipment
alarm, Equipment alarm, Alarm/Communication
Communication alarm, and Alarm/OMS Alarm
OMS alarm
Probable Cause The probable cause displayed “Available description
by the system is related to the information in “probable
selected “system type” cause” list
Happen Time Time when the alarm happens Alarm occurrence time can be
specified as query condition
Acknowledgement Status Acknowledged/Unacknowl-
Alarm acknowledgement edged
status set by the operator
Used as one query condition
(Un)acknowledged Operator Not available
The operator who performs
alarm (un)acknowledgement
Used as one query condition
(Un)acknowledged Time “Begin Time”, “End Time”,
Alarm (un)acknowledged time and “Time Segment” can be
Used as one query condition specified as query condition

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Querying Current Alarm
Parameter Description Value Range
NE Type Not available
Type of the NE where the
alarm is generated
Used as one query condition
Details User-Defined alarm details Not available
Other Information User-Defined additional Not available
information
Visibility Visibility of the alarm in alarm Visible Data/Invisible Data
list

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Querying Current Alarm
Interface Description

Icon Description
Quick Search
Execute
New

Modify

Delete
Refresh

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Querying History Alarm
Step 1: Open History Alarm Query Conditions interface.

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Querying History Alarm
Step 2: Click on the tool bar.

Step 3: Specify query conditions and click OK.

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Querying History Alarm
Key Parameter Description

Parameter Description Value Range

System Type Location of the system where The systems available to the
the alarm is generated user
Original ID Original ID of the alarm —
Location It depends on the selected
It indicates where the alarm is system type
generated.
Location information includes
subnet, managed NE, rack
No, shelf No, board No., CPU
No., etc
Alarm Code Available description
Alarm description information in the list
The description displayed by
the system is related to the
selected “system type”
Severity Alarm severity level Critical/Major/Minor/Warning

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Querying History Alarm
Parameter Description Value Range
Alarm Type Altogether there are six alarm Processing Alarm/QoS
types: Processing alarm, Alarm/Environment
QoS alarm, Environment Alarm/Equipment
alarm, Equipment alarm, Alarm/Communication
Communication alarm, and Alarm/OMS Alarm
OMS alarm
Probable Cause The probable cause displayed “Available description
by the system is related to the information in “probable
selected “system type” cause” list
Happen Time Time when the alarm happens Alarm occurrence time can be
specified as query condition
Acknowledgement Status Acknowledged/Unacknowl-
Alarm acknowledgement edged
status set by the operator.
Used as one query condition
(Un)acknowledged Operator Time when the alarm happens Not available
(Un)acknowledged Time “Begin Time”, “End Time”,
Alarm acknowledgement and “Time Segment” can be
status set by the operator specified as query condition
Used as one query condition

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Querying History Alarm
Parameter Description Value Range
Restore Type Normal/Cleared by
Alarm restoration type User/Restoration upon
Used as one query condition NE Restart/Restoration upon
Synchronization/Restoration
upon Alarm Pool
Fill-up/Restoration upon
UMS Restart/Auto
Cleared/Restoration upon
NE Delete/ADMC Alarm Auto
Cleared
Clear Operator Not available
The operator who clear the
alarm
Used as one query condition
Restore Time “Begin Time”, “End Time”,
The time when the alarm is and “Time Segment” can be
restored specified as query condition
Used as one query condition
NE Type Not available
Type of the NE where the
alarm is generated
Used as one query condition
Details User-Defined alarm details Not available

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Querying History Alarm
Parameter Description Value Range
Other Information User-Defined additional Not available
information
Visibility Visibility of the alarm in alarm Visible Data/Invisible Data
list

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Querying History Alarm
Interface Description

Icon Description
Quick Search
Execute
New

Modify

Delete
Refresh

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Querying Notification
Step 1: Open Notification Query Conditions interface.

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Querying Notification
Step 2: Click on the tool bar.

Step 3: Specify query conditions and click OK.

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Querying Notification
Key Parameter Description

Parameter Description Value Range

System Type Location of the system where The systems available to the
the notification is generated user
Original ID Original ID of the notification —
Location It depends on the selected
It indicates where the system type
notification is generated.
Location information includes
RNC NE, rack No, shelf No,
board No., CPU No., etc
Notification Code Description Available description
Notification code description information in the list
The description displayed by
the system is related to the
selected “system type”.
Probable Cause The probable cause displayed “Available description
by the system is related to the information in “probable
selected “system type”. cause” list
Happen Time Time when the notification Notification occurrence time
happens can be specified as query
condition.

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Querying Notification
Parameter Description Value Range
NE Type Not available
Type of the NE where the
notification is generated
Used as one query condition
Details User-Defined notification Not available
details
Visibility Visibility of the notification in Visible Data/Invisible Data
notification list

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Querying Notification
Interface Description

Icon Description
Quick Search
Execute
New

Modify

Delete
Refresh

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Combined Query
Step 1: Open Current Alarm Query Conditions/History Alarm Query
Conditions/Notification Query Conditions interface. Select multiple
query conditions.

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Combined Query
Step 2: Click on the tool bar.

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Displaying Current Alarm
Show All Current Alarms
Setp 1: Open Fault Management interface.

Setp 2: On Resource View tree of fault management, right-click the

NE whose alarms are to be queried. Click [Show current alarms→
Show all current alarms] in the shortcut menu.

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Displaying Current Alarm
Step 3: Show all current alarms interface appears. Query result is
displayed in the form of table list.

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Displaying Current Alarm
Show Current Alarms in One Hour
Setp 1: Open Fault Management interface.

Step 2: On Resource View tree of fault management, right-click the

NE whose alarms are to be queried. Click [Show current alarms→
Show current alarms in one hour] in the shortcut menu.

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Displaying Current Alarm
Step 3: Show current alarms in one hour interface appears. Query
result is displayed in the form of table list.

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Displaying Current Alarm
Show Current Alarms in One Day
Setp 1: Open Fault Management interface.

Step 2: On Resource View tree of fault management, right-click the

NE whose alarms are to be queried. Click [Show current alarms→
Show current alarms in one day] in the shortcut menu.

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Displaying Current Alarm
Step 3: Show current alarms in one day interface appears. Query
result is displayed in the form of table list.

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Important Site Alarm Statistics
VIP site, B Class site, and C Class
site.
Setting VIP Site
Step 1: Open MML Terminal interface.

Step 2: Select the desired NE on the left topology tree or execute

[SET AMO: NE agent name;] command by clicking <Execute> button,
as shown in figure. Set the name of the NE agent that Node B NE
belongs to.

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Important Site Alarm Statistics

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Important Site Alarm Statistics
Step 3: Execute [SET NETYPE: 0x800;] command by clicking <Exe-
cute> button.

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Important Site Alarm Statistics
Step 4: Execute SET NEPRIO: SubNet ID, NE ID. priority; command
by clicking Execute button.

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Important Site Alarm Statistics
EXAMPLE

On NE agent of RNC1, set the Node B (ID=20) under the Sub-

net (ID=1) as VIP site. On MML Terminal interface, execute
the following three MML commands.

SET AMO: RNC1;

SET NETYPE: 0x800;

SET NEPRIO: 1, 20, 5;

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Important Site Alarm Statistics
Getting Alarm Statistics of Important Site
Click [Query→ Important Site Alarm Stat] on the main menu of fault
management.

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 Fault Handling Suggestion

n Creating Alarm Maintenance Suggestion

n Other Operations of Alarm Maintenance Suggestion
Creating Alarm Maintenance Suggestion
Step 1: Click [Setting→ Maintenance Suggestion Setting] on the
main menu of fault management to open Maintenance Suggestion
Setting interface.

Step 2: Select system type in the pull-down list(This example se-

lects “Managed Equipments” as system type). Click on the tool
bar.

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Creating Alarm Maintenance Suggestion
Maintenance Suggestion interface appears.

Step 3: Select Alarm Code and Probable Cause. Input Cus-

tomized Suggestions. Click OK to complete the creation.

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Other Operations
Tool Operation Introduce
Importing Alarm Maintenance
Suggestion The operation imports
the alarm maintenance
suggestion defined in the file
into the NMS.
XLS or CSV
Exporting Alarm Maintenance
Suggestion The operation exports
the alarm maintenance
suggestion into a file.
TXT XLS CSV PDF
or HTML
Modifying Alarm Maintenance To modify the existing
Suggestion alarm maintenance
suggestion. Only the
user-defined/customized
suggestion is modifiable
Deleting Alarm Maintenance To delete the needless alarm
Suggestion maintenance suggestion

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 Fault Management Rule Setting

n Introduce of Fault Management Rule

n Creating Management Rule

n Other Operations of Fault Management Rule

Introduce of Fault Management Rules
Rule type Introduce
Setting Alarm Merging Rule
To reduce the items of the same alarms
displayed and to highlight important alarm.
The alarms merged by the rule are those
belonging to the same fault type and occurring
repeatedly. After creation of alarm merging
rule, qualified alarms will merge into one alarm
displayed at client end
Setting Alarm Persisting Rule To alert the user to troubleshoot important
faults that persist for a long time. When the
alarm persisting time reaches a certain value
within a certain period as specified in the rule,
“alarm persisting” alarm will be generated
Setting Alarm Counting Rule To highlight the occurrence frequency of
important faults. When the alarm occurrence
times reaches a certain value within a certain
period as specified in the rule, “alarm counting”
alarm will be generated
Setting Alarm Global Filtering Rule To decide whether an alarm will be sent from
server to client. The rule is applicable to all
login clients. When one alarm is filtered by the
rule, all clients will not be able to see the alarm

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Introduce of Fault Management Rules
Rule type Introduce
Setting Alarm Discarding Rule To decide whether an alarm should be handled
or discarded when the server gets the alarm.
If an alarm meets the rule condition, the alarm
will be discarded by the fault management
module, which means that the alarm will
neither be let into database/alarm pool, nor
be sent to the client(s)
Setting Alarm Delaying Rule
It is not necessary for the alarm that can be
restored within the specified delay time to be
displayed at client end. If the alarm fails to be
restored within the delay time as specified by
the rule, the alarm will be declared at client
end.
The alarm that can be restored within the
specified delay time is saved in history alarm
database
Setting Alarm Restraining Rule
To restrain the alarms reported from
foreground NE to background NMS.
The alarm that meets the rule condition is
kept at NMS server end and will not be sent
to client end

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Introduce of Fault Management Rules
Rule type Introduce
Setting Alarm Masking Rule The alarms that is regarded as unnecessary
to be reported should not be reported to NMS
server. The purpose of the alarm masking rule
is to keep the qualified alarms at equipment
side
Setting Alarm User Filtering Rule To decide whether an alarm sent to client
should be displayed in alarm list. The rule is
only effective for the rule maker, which means
it is not applicable to other login clients. If an
alarm is filtered by one client, the alarm still
can be seen by other login clients
Setting Alarm Forwarding Rule The function of automatic alarm forwarding
helps relieve system maintenance workload
Setting Alarm Clearing Rule The function of automatic alarm clearing helps
relieve system maintenance workload
Setting Alarm Acknowledging Rule The function of automatic alarm acknowledging
helps relieve system maintenance workload
Setting Notification Global Filtering Rule To decide whether a notification will be sent
from server to client. The rule is applicable
to all login clients. When one notification is
filtered by the rule, all clients will not be able
to see the notification

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Introduce of Fault Management Rules
Rule type Introduce
Setting Notification Discarding Rule To decide whether a notification should be
handled or discarded when the server gets
the notification. If a notification meets the rule
condition, the notification will be discarded by
the fault management module, which means
that the notification will neither be let into
database/notification pool, nor be sent to the
client(s)

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Creating Management Rule
Step 1: Click [Setting→ Management Rule Setting] on the main
menu of fault management. Management Rule Setting interface ap-
pears.

Step 2: Select rule type in the pull-down list. “Alarm Acknowledging

Rule” is selected in this example. Click on the tool bar.

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Creating Management Rule
Alarm Acknowledging Rule interface appears.

Step 3: Click OK to complete creation of alarm acknowledging rule.

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Other Operation of Fault Management Rule
Tool Operation Introduce
Modify Fault Management Modifiable items include
Rule rule description, selection
condition, etc
Enabling Management Rule
To enable a rule that is in
“disable” status.
The default rule status is
“enable” once upon rule
creation. Only the fault
management rule in “enable”
status is effective
Disabling Management Rule To disable a rule that is in
“enable” status
Deleting Management Rule To delete a fault management
rule
Refreshing Management Rule Reobtain the rule from the
server to view the latest status
of the rule

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 Alarm Box Setting

n Introduction of Setting Alarm Box

n Creating Alarm Box Rule

n Other Operations of Alarm Box Rule

Introduce of Setting Alarm Box
l Alarm box name/description

l Initial state

l Alarm box IP address/port No.

l Alarm severity level for speaker/LCD display

Note:
One alarm box corresponds to one unique IP address.
Multiple alarm box rules can be set.

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Creating Alarm Box Rule
Step 1: Click [Setting→ Alarm Box Setting] on the main menu of
fault management to open Alarm Box Setting interface.

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Creating Alarm Box Rule
Step 2: Click on the tool bar.

Step 3: Click OK.

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Creating Alarm Box Rule
Key Parameter Description
Parameter Description Value Range Default Value
Alarm Box Name Alarm box name 1~25 characters None
defined by user
Alarm Box Description Description of the 1~100 characters None
alarm box
Initial State Enable/Disable Disable
Alarm Box Status
Identifier;
After selecting
“Enable” status,
NetNumen M31 sends
alarm information
to the alarm box
according to the alarm
box rule.

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Creating Alarm Box Rule
Parameter Description Value Range Default Value
AlarmBox IP IP address specified None
for the alarm box Valid 32-bit IP
address (for example,
10.36.25.23);
The configured IP
should be located in
the same network
segment of the NMS
server.
AlarmBox Port Communication port 6800
between the alarm [0, 65535]
box and NetNumen System default
M31
communication port
No. is 6800.
LCD Display Level Qualified alarms are Critical/Major and Major and Above
displayed on the alarm Above/Minor and
box LCD when the Above/Warning and
alarm severity level Above/None
meets the specified
“LCD Display Level”.

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Creating Alarm Box Rule
Parameter Description Value Range Default Value
Speak Alarm Severity The speaker sounds Critical/Major and Critical
when the alarm Above/Minor and
severity level meets Above/Warning and
the specified “Speak Above/None
Alarm Severity”.
Need SM forward Configure whether to Yes(Critical)/Yes No
forward the alarm via (Major and
short message and Above)/Yes (Minor
which severity level of and Above)/Yes
alarms to forward. (Warning and
Above)/No
Phone Number If “Need SM forward” — —
is not configured
as “No”, input the
number of the cell
phone that the alarms
are forwarded to.

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Creating Alarm Box Rule
Parameter Description Value Range Default Value
Alarms send to Alarm Multiple choice; Criti- —
Box Qualified alarms cal/Major/Minor/Warn-
are sent to the ing
alarm box when the
alarm severity level
meets the specified
condition.
If no less than one
choice is/are made,
the user may click
Advanced to further
set alarm box rule.

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Other Operations
Icon Operation Introduces
Modifying Alarm Box Rule To modify alarm box rule

Enableing Alarm Box Rule NetNumen M31 only sends

qualified alarm information
to the alarm box in “Enable”
status
Disableing Alarm Box Rule The system does not send
alarm information to the alarm
box in “Disable” status
Deleteing Alarm Box Rule NetNumen M31 will not send
alarm information to the
corresponding alarm box after
rule deletion
Refreshing Alarm Box Rule To get the latest rule
information, the user should
refresh alarm box rule

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