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BA Customer Service Management - Pdf1final

The Bachelor's degree in Customer Service Management is a new program offered in Oman that focuses on developing customer service and communication skills. The program includes coursework in topics like marketing, business development, customer behavior, database management, and technology. Graduates will be prepared for careers managing customer service representatives in fields like call centers, retail, and hospitals. The degree aims to fill a gap, as no other local universities previously offered a similar customer service program.

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shubhakar
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115 views5 pages

BA Customer Service Management - Pdf1final

The Bachelor's degree in Customer Service Management is a new program offered in Oman that focuses on developing customer service and communication skills. The program includes coursework in topics like marketing, business development, customer behavior, database management, and technology. Graduates will be prepared for careers managing customer service representatives in fields like call centers, retail, and hospitals. The degree aims to fill a gap, as no other local universities previously offered a similar customer service program.

Uploaded by

shubhakar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Bachelor/BA in Customer Service Management

Introduction:
Bachelor's degree programs in business “Customer Service Management” provide students with
an education in customer service and communication skills. The Customer Service Management
is the first degree program offered in Oman and no other local universities of colleges offer a
similar program. Students will have the opening to explore and experience various aspects of
customer service which include service culture, features of a customer intensive organization,
competitive strategies within services and service quality. Customer service is having an ever-
increasing influence on the competitive advantages of global business. Therefore, this program
can be seen as a significant turning point for customer service industry in Oman.

Essential Information:
Bachelor's degrees in customer service are rare. Instead, the most popular option for those wishing
to work in customer service is a bachelor's degree in business. Students seeking a career
specifically in customer service can enroll in a business program that offers that field as an area of
emphasis. Students earning a degree in business learn about the role that different functions play
in the success or failure of a company.

Degree overview
Customer Service Management is a program that prepares individuals to supervise and monitor customer service
performance and manage frontline customer support services, call centers/help desks, and customer relations.
Includes instruction in customer behavior, specialized information technology and systems management,
developing and using customer service databases, user surveys and other feedback mechanisms, strategic and
performance planning and analysis, operations management, personnel supervision, and communications and
marketing skills.

1 Bachelor in Customer Service Management


Proposed by Naveed Ahmed Khan
Bachelor's Degree in Business:
A bachelor's degree in business “Customer Service Management” includes coursework in topics
such as marketing, basic accounting, sales, and finance and business development. Interpersonal
skills included in the curriculum may discuss client relationship, customer contact, phone
techniques or social networking.

Courses include:

 Marketing in a Digital World -About the Course. This course examines how digital tools, such as
the Internet, smartphones, and 3D printing, are revolutionizing the world of marketing by shifting
the balance of power from firms to consumers
 Information Systems and Computer Applications course include:

Information Systems in Organizations - This chapter includes lessons on input, process, output and
storage along with information systems resources and business strategies.

Network Systems Technology - Subjects in this chapter include mainframe systems,


telecommunications hardware, operating systems, distributed processing and wireless communication.

Decision Support Systems and Specialized Information Systems - Find out about internal and
external data analysis, business intelligence, management information systems, management
applications and statistical analysis.

Data Management - In this chapter, find out about database structures, database management system
models, structured query language, security and cloud computing.

 Practical Information Technology Business Management- focuses on how managers can make
businesses more competitive with IT as well as resolve complications that arise in organizations with
the implementation of new technology. Available readings include several case studies. Additional
materials include lecture notes and project outlines.

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Proposed by Naveed Ahmed Khan
 Information Technology and the Labor Market- is for students at the undergraduate and graduate
levels who want to understand the growth of the information technology sector from an economical
perspective. Course materials include lecture notes, assignments, exams and readings, which cover
topics like the impact of IT on the organization of the labor market, wage distribution and
productivity.

 Business Analytics and Digital Media- About the Course. The explosion in digital media -
web, social and now mobile - represents a departure from how things were like in the last century.
This proliferation of digital media is both a threat and an opportunity for many businesses. Business
Analytics can be leveraged to process data, sentiment, buzz, contacts, context and other aspects of
business interest in real time, for business performance and impact. The course picks and uses use-
cases from a variety of industries and geographies, to showcase the potential and impact that
business analytics done properly (or not) can have on business performance.

 Digital Transformation- About the Course. The explosion in digital media - web,

social and now mobile - represents a departure from how things were like in the last

century. This proliferation of digital media is both a threat and an opportunity for many

businesses. Business Analytics can be leveraged to process data, sentiment, buzz,

contacts, context and other aspects of business interest in real time, for business

performance and impact. The course picks and uses use-cases from a variety of industries

and geographies, to showcase the potential and impact that business analytics done

properly (or not) can have on business performance.

 E-HRM

 Basic Internet Technology

 Different Business IT Tool

 Introduction to information technologies

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Proposed by Naveed Ahmed Khan
 Contemporary Issues in e- business environment

 Management Information System

 Enterprise Resource Planning

 Developing and using customer service databases (Microsoft office CRM)

 System Management

 Digital Marketing

 Customer Behavior Online

 Business communication

 Business Ethics

 Economics and leadership

 General business Courses

 Introduction to Service industries

 Small business Data management

Career Options:

 Customer service managers oversee the work of customer service representatives in


settings such as banks,
 Call centers,
 Retail stores, and hyper markets.
 General Customer Service Management, Customer service managers ensure that
company representatives who interact with the public are trained to dealing with clients,
customers or consumers in a helpful and productive manner. One goal in these
interactions may be to encourage return business, while another common agenda is to
maximize the business's profit

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Proposed by Naveed Ahmed Khan
 Lodging Customer Service Management , Hotels, Motel
 Food Customer Service Management
 They can also work at Schools and Hospitals

Universities Offering:

Drexel University Us Philadelphia


Drexel University is a large, private, four-year university enrolling 25,595 students and offering 287
degrees in Philadelphia, PA.

Pace University New York


Pace University-New York is a large, private, four-year university enrolling 12,843 students and offering
234 degrees in New York, NY.

Western Technical College


Western Technical College is a medium sized, public, College enrolling 4,044 students and offering 79
degrees in La Crosse, WI.

References:
https://www.universities.com/schools/drexel-university

https://www.universities.com/schools/pace-university-new-york

https://www.universities.com/schools/western-technical-college-la-crosse-wi

https://www.coursera.org/specializations/business-technology-managment

http://study.com/articles/List_of_Free_Online_Information_Technology_Courses_and_Classes.html

https://www.sas.com/en_us/insights/marketing/digital-marketing.html

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