1

A STUDY ON EMPLOYEE WELFARE

MEASURES WITH REFERENCE TO STAR
HEALTH AND ALLIED INSURANCE CO LTD

CONTENTS

Chapter Description Page No.

No
Abstract vi
List of Tables vii
List of Charts ix
1 1. Introduction 1
1.1 About the study 2
1.2 About the Industry 6
1.3 About the company 8
2 2. Main theme of the project 15
2.1 Objectives of the study 16
2.2 Scope and Limitations 16
2.3 Methodology 17
2.4 Review of Literature 21
3 3. Analysis & Interpretation 24
4 4. Findings, Recommendations and Conclusion 61
4.1 Findings 62
4.2 Recommendations 66
4.3 Conclusion 67
5 Appendices 68
6 Bibliography 72
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ABSTRACT

Present project study is on Employee welfare measures with

reference to the Star Health and Allied Insurance Co. Rapid industrialization
and economic growth has resulted in the rise of great No. of. Industries, a
large workforce and new industrial society. These factors have considerable
bearing on the growth of lab our monument. The ideal of a welfare state has
added new dimensions to the Labor Welfare Service for their proper
understanding and appreciation.
There is growing awareness in the industrially developed and
developing countries as to need I have selected this topic to make an effort to
assess the existing Labour facilities being followed in Star Health & Allied
Insurance Company ltd a model private sector undertakings, and to gauge the
extent of the awareness and levels of appreciation among these welfare
measures.

First chapter includes the introduction to the study, needs for the
study of the employee welfare measures in the company.The company profile
explains the various features of the company like its present status in the
market, the history and product details.

The second chapter includes objectives, research methodology and

analysis. The study is conducted for some specific purpose termed as
objectives. This chapter contains the scope and limitations of the study. The
research methodology part contains the research design and the tools used for
analysis. The analysis and interpretation part contains the four statistical tools
like ANOVA, Chi square, Correlation analysis, Simple percentage and
Weighted Average.
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LIST OF TABLES

Table Page
TABLE TITLE
No: No:

3.1 Age wise classification of respondents 25

3.2
Gender wise classification of respondents 26
3.3
Marital status wise classification 27

3.4 Classification based on designation 28

3.5 Experience wise classification 29

3.6 Salary wise classification 30

3.7 Respondents opinion on promotion 31

3.8
Respondents opinion on medical facility 32

3.9 Respondents opinion on leave facility 33

3.10 Respondents opinion on rest room facility 34

3.11
Respondents opinion on Transportation facility 35

3.12 Respondents opinion on Safety equipment facility 36

3.13 Respondents opinion on Advance payment facility 37

3.14 Respondents opinion on relationship with the superior 38

3.15 Respondents opinion on social security 39

3.16 Respondents opinion on working of Trade union 40

3.17 Respondents opinion on policy and Administration 41

3.18 Respondents opinion on Bonus 42

3.19 Respondents opinion on PF 43

3.20 Respondents opinion on HRA 44

 4

3.21 Respondents opinion on TA 45

3.22 Respondents opinion on Festival Allowance 46

3.23 Respondents opinion on ESI 47

3.24 Respondents opinion on Ventillation 48

3.25 Respondents opinion on Temperature 49

3.26 Respondents opinion on Lighting 50

3.27 Respondents opinion on Space 51

3.28 Respondents opinion on Seating Arrangement 52
Chi- square test showing significant difference between
3.29
category of workers & their relationship with superior
53
Chi- square test showing significant difference between
3.30
category of workers & working of Trade union
55
3.31 ANOVA 56
3.32 Weighted Average Method 58

3.33 Correlation coefficient 60

LIST OF CHARTS
 5

Chart Page
PARTICULARS
No: No:

3.1 Age wise classification of respondents 25

3.2
Gender wise classification of respondents 26
3.3
Marital status wise classification 27

3.4 Classification based on designation 28

3.5 Experience wise classification 29

3.6 Salary wise classification 30

3.7 Respondents opinion on promotion 31

3.8
Respondents opinion on medical facility 32

3.9 Respondents opinion on leave facility 33

3.10 Respondents opinion on rest room facility 34

3.11
Respondents opinion on Transportation facility 35

3.12 Respondents opinion on Safety equipment facility 36

3.13 Respondents opinion on Advance payment facility 37

3.14 Respondents opinion on relationship with the superior 38

3.15 Respondents opinion on social security 39

3.16 Respondents opinion on working of Trade union 40

3.17 Respondents opinion on policy and Administration 41

3.18 Respondents opinion on Bonus 42

3.19 Respondents opinion on PF 43

3.20 Respondents opinion on HRA 44

3.21 Respondents opinion on TA 45

 6

3.22 Respondents opinion on Festival Allowance 46

3.23 Respondents opinion on ESI 47

3.24 Respondents opinion on Ventillation 48

3.25 Respondents opinion on Temperature 49

3.26 Respondents opinion on Lighting 50

3.27 Respondents opinion on Space 51

3.28 Respondents opinion on Seating Arrangement 52

CHAPTER -
1
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INTRODUC
TION

1.1 ABOUT THE STUDY

"welfare" is a broad concept referring to a state of living of an individual

or group, in a desirable relationship with the total environment - ecological,
economic and social. Labor welfare includes both the social and economic
contents of welfare. Social welfare is primarily concerned with the solution of
various problems of the weaker sections of society like the prevention of
destitution, poverty, etc.
It aims at social development by such means as social legislation,
social reform, social services, social work, social action, etc. The object of
economic welfare is to promote economic development by increasing
production and productivity and through equitable distribution. Labor welfare
is a part of social welfare, conceptually and operationally. It covers a broad
field and connotes a state of well-being, happiness, satisfaction, conservation
and development of human resources.
Labor welfare may be viewed as a total concept, as a social concept
and as a relative concept. The total concept is a desirable state of existence
involving the physical, mental, moral and emotional well-being. These four
elements together constitute the structure of welfare, on which its totality is
based. The social concept of welfare implies the welfare of man, his family
and his community. All these three aspects are inter-related and work together
in a three dimensional approach. The relative concept of welfare is relative in
time and place. It is a dynamic and flexible concept and hence its meaning and
concept differ from time to time, region to region, industry to industry and
general standard of the socio-economic development of the people.
Labor Welfare means working out things for the well-being of the
labors. Knowing there wants and enabling them to fulfill there wants.
 8
Oxford dictionary defines Labor welfare as efforts to make life worth living
for workmen.

R.R. Hopkins defines welfare is fundamentally an attitude of mind on

the part of the management influencing the methods by which management
activities are undertaken.

Labor welfare activities in an industrialized society has far reaching

impact not only on the work force but also all the facets of human resources.
Labor welfare includes all such activities, which not only secures existential
necessities but also ensures improvement in spiritual and emotional quotient.
It comprises of short term and long terms goal toward building a humane
society. As labor welfare is a dynamic concept, changes in its principles
activities and the rationale supporting them have not been static. They closely
follow the stages of advancement of the industrialized society – from police
Theory to Functional Theory. Accordingly principles for successful
implementation of labour welfare activities ranges from adequacy of wages to
impact on efficiency as well as transformation of personality in nut shell, it is
extension of democratic values in an industrialized society.

Theories of Labour welfare Activities have been formulated on the

conviction that it is man behind the machine who is responsible for achieving
mission of an organization. A person can deliver at his best only when he is
satisfied and committed to the cause. To keep the employees motivated and
committed various welfare facilities are provided by the organization not only
to the employees but also to the family member. The term 'Welfare' expresses
many ideas, meanings and connotations, such as the state of well being, health,
happiness, prosperity and the development of human resources. It includes
both the social and economic aspects of welfare. The social concept of welfare
implies the welfare of man, his family and his community. All these three
aspects are inter-related and work together.

The word labour means any productive activity. In a broader sense,

therefore the phrase labour welfare means the adoption of measures to
promote the physical, social, psychological and general well being of the
 9
working population. Welfare work in any industry aims or should aim at
improving the working and living conditions of workers and their families.
The concept of labour welfare activities, however, is flexible, elastic and
differs from time to time, region to region, industry to industry and country to
country, depending upon the value system, level of education, social customs,
degree of industrializations and the general standard of the socio-economic
development of a people.

OBJECTIVES OF LABOUR WELFARE ACTIVITIES

The object of welfare activities is to promote economic

development by increasing production and productivity. The underlying
principle is to make the workers given their loyal services ungrudgingly in
genuine spirit of co-operation, in return for obligations, voluntary and
compulsory, accepted by the employee towards the general well-being of the
employees.
Improving the efficiency of the labour is another objective of
labour welfare activities. Efficiency gives double reward, one in the form of
increased production and the other in the shape of higher wages due to
achievement of higher productivity. Welfare activities add to their efficiency
and efficiency in turn help the worker to earn more wages. Therefore, welfare
activities in an organization are twice blessed. It helps the employer and the
employee both.
Another objective of welfare activities is to secure the labour
proper human conditions of work and living. Working conditions of
organization may be led by an artificial environment which features are dust,
fumes, noise, unhealthy temperature, etc. The welfare activities are done to
minimize the hazardous effect on the life of the workers and their family
members. It is the duty of the employer to see these human needs. If welfare
activities are viewed in this light, it can be seen that they are guided by
purposes of humanitarian and social justice.
The next objective of welfare activities is to add in a real way to the
low earning of the labour. The facilities are provided to supplement the
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income of the workers by services such as housing, medical assistance, school,
co-operative, canteens, stores, playgrounds etc.

1.2 INDUSTRY PROFILE

The insurance sector in India has come full circle from being an
open competitive market to nationalization and back to a liberalised market
again. Tracing the developments in the Indian insurance sector reveals the
360-degree turn witnessed over a period of almost two centuries.

With the largest number of life insurance policies in force in the

world, insurance is a mega opportunity in India. It's a business growing at the
rate of 15-20 per cent annually and presently is of the order of around Rs 450
billion. Together with banking services, it adds about 7 per cent to the
country's GDP. Gross premium collection is nearly 2 per cent of GDP and
funds available with LIC for investments are 8percent of GDP.

Yet, nearly 80 per cent of Indian population are without life

insurance cover, health insurance and non-life insurance continues to be below
international standards. And this part of the population is also subject to weak
social security and pension systems with hardly any old age income security.
This itself is an indicator that growth potential for the insurance sector is
immense.

RECENT SCENARIO
The Government of India liberalised the insurance sector in
March 2000 with the passage of the Insurance Regulatory and Development
Authority (IRDA) Bill, lifting all entry restrictions for private players and
allowing foreign players to enter the market with some limits on direct foreign
ownership. Under the current guidelines, there is a 26 percent equity cap for
foreign partners in an insurance company. There is a proposal to increase this
limit to 49 percent. Premium rates of most general insurance policies come
under the purview of the government appointed Tariff Advisory Committee.
 11
The opening up of the sector is likely to lead to greater spread and
deepening of insurance in India and this may also include restructuring and
revitalizing of the public sector companies. A host of private Insurance
companies operating in both life and non-life segments have started selling
their insurance policies since 2001.In the life Insurance segment the Life
Insurance Corporation of India (LIC) is the major player. The LIC has 2050
branches. It is constituted in to seven zones. Currently, there are 56,000 LIC
agents in India.In the General Insurance Business, General Insurance
Corporation (GIC) and its four subsidiaries, New India Insurance, Oriental
Insurance, National Insurance and United India Insurance, are growing at a
rate of 19 percent per year.
Presently there are 12 general insurance companies with 4
public sector companies and 8 private insurers. Although the public sector
companies still dominate the general insurance business, the private players
are slowly gaining a foothold. According to estimates, private insurance
companies have a 10 percent share of the market. In the first half of 2002, the
private companies booked premiums worth Rs 6.34 billion. Most of the new
entrants reported losses in the first year of their operation in 2001. Insurance
costs constitute roughly around 1.2- 2 percent of the total project costs. Under
the existing norms, insurance premium payments are treated as part of the
fixed costs. Consequently they are treated as pass-through costs for tariff
calculations.

NON-LIFE INSURANCE STATISTICS:

The general insurance industry grew by 13 percent with
premium income rising to Rs 180.95 billion in 2004-05 from Rs 160. 37
billion in 2003-04 and Rs 142.81billion in 2002-03, according to Insurance
Regulatory and Development Authority (IRDA) data.
Oriental Insurance crossed Rs 30 billion mark in premium
income in 2004-05 and maintained its position as the country's third largest
general insurer. "The company's premium collection grew by 7.30 per cent to
Rs 30.38 billion during 2004-05 from Rs 28.32 billion in 2003-04.
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Delhi-based Oriental was at the third spot with a market pie of
16.99 per cent after clocking a business growth of 8.08 per cent to Rs 2,782
billion till February.

1.3 COMPANY PROFILE

 Star Health and Allied Insurance Co. Ltd has a capital base of Rs. 108
crores, more than what is adequate to form a general insurance
company.
 The Star Health and Allied Insurance is the first stand alone insurance
company in India. It specialises in Health insurance, provides quality
service at the best rates, and commits itself to the service of the
insured.
 Offers hassle free cashless settlements to the insured. There is no third
party Administrator involved, which means better service, in shorter
time and no hassles at all.
 Provides a no claim discount one that has never been offered before in
the country.
 Has a round- the -clock GP service, which provides counseling and
advice. When necessary the insured will be guided to the company’s
large network of doctors in different localities.
 Provides periodic health check ups for the clients. Has a range of
policies suited to every age group, different health aspects and
concerns.
 And last but not the least; STAR HEALTH is first and foremost, a
dedicated insurer who cares for your health in every way. 

Vision
Protecting health promoting health

Mission
Ultimate customer satisfaction
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Trust and ethics
We believe honesty and integrity are essential to our success.

Teamwork
We work together to provide you the best of healthcare options.

Commitment
We are committed to become a STAR in health and related insurance.

Conducive work environment

To create an environment that is conducive to customer satisfaction,
innovation and belongingness.

Exclusive Features
 Cashless service without TPA intervention the USP of the company.
 Direct tie-up with hospitals on all India basis.
 24 hours General Practitioner’s advice and medical counseling 24×7
in-house call center.
 Toll free telephone assistance.
 Complete knowledge backed website to offer medical information,
including health tips.

PRODUCT PROFILE

Senior Citizen Red Carpet Policy

Turning sixty is a major milestone and for most people, a time to start
being more careful about their health. It is a matter of concern that
insurance policies are hardly available to address this critical requirement.
STAR Health is proud to introduce a health insurance policy aimed
specifically at senior citizens. It provides cover for anyone over the age of
60 and permits entry right up to the age of 69 with continuing cover after
 14
that. It is our way of caring for a generation that has done so much to build
the country we have today.

Major Product Features

 For people aged between 60 and 69 years.

 Guaranteed renewals beyond 69 years.
 No pre-insurance medical test is required.
 Treatment at network hospitals only.

All pre-existing diseases are covered, except those for which treatment
or advice was recommended by or received during the immediately
preceding 12 months from the date of proposal.

The Benefits
 Hospitalization Cover: In-patient hospitalization expenses for a
minimum of 24 hours. Includes room rent and boarding @ 1% of sum
insured.
 ICU expenses per day @ 2% of sum insured.
 Nursing expenses.
 Fees for Doctor/Surgeon/Consultant/Anesthetist per illness@ 25% of
sum insured.
 Cost of blood, oxygen, Pacemaker.
 Cost of Drugs and diagnostic tests @ 50% of sum insured per
hospitalization.
 Treatments for cardiovascular diseases/Cerebrovascular
accident/cancer and breakage of bones up to Rs.75000.
 Cataract up to Rs.15000.
 Renal complications up to 75000
 All other major surgeries, up to Rs.60,000/-
 15
 Emergency ambulance charges for transporting the insured person to
the hospital @ Rs. 750 per hospitalization and Rs.1500 per policy
period
 A lump sum calculated at 7% of the hospitalization expenses is
payable towards post-hospitalization, subject to a maximum of
Rs.5000/-per occurrence as per the policy.

Policy Premium

 A flat premium of Rs.4908/- for a sum insured of rs.100000/-per

annum and Rs.9326/- for a sum insured of Rs.200000/- irrespective of
the age (inclusive of service tax)

Tax Benefit
Premium paid by cheque and credit card is eligible up to Rs.15000/- for
relief under section 80-D of the income Tax Act (Rs. 20000 for senior
citizens)

Family Health Optima Policy

When a Family member is ill, it is a traumatic time for the rest of the
family. Star Health provides Family Health Optima to protect all members
of a family from financial setbacks in the event of a serious illness. The
coverage is applicable equally to all members of the family.

Family Health Optima Benefits

 Hospitalisation cover: This would protect the insured person for in-
patient hospitalization expenses for a minimum of 24 hours. These
expenses include room boarding expenses to a maximum of
Rs.1500 per day in class A cities,Rs.750 in class B cities or Rs. 500
in other locations.
 Nursing expenses
 Surgeon fees, consultant fees, Anesthetist and specialist fees
 16
 Cost of blood, oxygen, diagnostic expenses, cost of pace markers
etc.
 Emergency ambulance charges for transporting the covered patient
to the hospital up to a sum of Rs.750 per hospitalization and overall
limit of Rs.1500 per policy period.

Additional Benefits
 The sum insured floats among the family members insured. In other
words there is no need to take insurance for each member separately
for separate sum insured.
 Thus there is considerable premium saving.
Overseas Travel Policy (Individual)
People who travel very often are exposed to several risks as they have
to acclimatize themselves to variations in weather, food and schedules.
STAR Health offers STAR Travel Protect insurance to protect against any
kind of risk traveling, whether they are merely inconvenient- like losing
baggage or something serious – like a health problem.

Features
 When you travel abroad on business or holiday Star Travel protect
policy provides for:
 Emergency medical expenses
 Repatriation in case of medical emergency
 Repatriation of moral remains
 Any dental emergency expenses following accidental injuries
 Cost of loss of your checked in baggage.
 Reasonable expenses incurred for obtaining new passport
 Flight delay
 Missed departure/connection
 Expenses on emergency purchases of consumables due to any
delay in handing over your checked in baggage by the carrier for
more than 12 hours.
 17
 Pecuniary loss on cancellation of your trip due to any accidental
bodily injury /death of a family member
 Any legal liability that may be fastened upon you, if you cause any
bodily injury or property damage to any third party
 Hijack distress.
Eligibility
All people residing in India between 6 months and 70 years traveling
outside India on holiday can take this insurance.
Star Super Surplus Insurance
Life is full of the unexpected. However, when you are well
prepared, you can be in control even under the most unexpected
circumstances. Star Health Insurance brings you Super Surplus Health
Insurance, which offers you much more coverage than the traditional
insurance policies. This means you can rest assured and be confident of
facing any unfortunate health eventuality in the family like sudden illness.
Star Surplus is an health insurance policy that offers much more
protection. Wider coverage option of Rs.7 lacks and Rs.10 lacks at
surprisingly low premiums.
Major Product Features
The Policy offers an improved coverage benefit of wider protection
at a lesser price.
Cover options for Rs.7,00,000 & Rs.10,00,000.
Policy Benefits
 Hospitalization cover: This would protect the Insured person for in-
patient hospitalization expenses include room rent up to a
maximum of Rs.4000 per day.
 No ceiling on ICU, medicine, diagnostic charges or consultation
fee
 Boarding and nursing expenses
 Surgeon’s fees, consultant’s fees and Anesthetist’s fees.
 Cost of blood, oxygen, diagnostic expenses, cost of pace maker
etc.Cost of medicines and drugs.
 18

Star Health Gain Policy-Individual

With the perfect balance between insurance and tax benefit- star
health gain insurance is the policy just for you. Despite a reassuringly
low premium, it offers both outpatient and inpatient hospitalization
expenses cover with maximum tax benefits. Sure enough, the best of
both worlds is now yours.

Major Product Features

 Flat amount of Rs.14,725 only irrespective of the sum insured
or age of the persons or number of persons covered.
 Coverage for both inpatient and outpatient treatments under one
policy.
 Any unutilized amount under outpatient benefit can be carried
forward to the next one year.
Policy Benefits
Expenses in a hospital for inpatient hospitalization (minimum 24 hour
stay)
Expenses under the following heads are payable
Room rent for boarding up to 2% of the sum insured, subject to a
maximum of Rs 4000 per day in class A cities; 1% of the sum insured,
subject to a maximum of Rs 3000 per day in class B cities 1% of the
sum insured, subject to a maximum of Rs1000 per day in other
locations.
 Surgeon’s fees, consultant’s fees and Anesthetist’s fees.
 Cost of blood, oxygen, diagnostic expenses, cost of pace maker etc.
 Cost of medicines and drugs.
 Emergency ambulance charges for transporting the patient to the
hospital upto a sum of Rs750 per hospitalization and overall policy
limit of Rs 1500.
 Pre-hospitalization expenses upto 30 days prior to the date of
admission in hospital/nursing home.
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CHAPT
ER -2
MAIN THEME OF THE
PROJECT

2.1 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE
 To study the worker’s satisfaction level of labour welfare facilities at
Star Health Insurance Company Limited.
SECONDARY OBJECTIVES
 To analyse the satisfaction level towards worker welfare measures and
motivational factors.
 To study the welfare facilities existing in the organization
 To make constructive suggestions to improve the welfare.
 To study about the opinion of the workers towards the welfare aspects
in the organisation

2.2 SCOPE OF THE STUDY

Labour welfare activities are based on the plea that higher
productivity requires more than modern machinery and hard work. It requires
co-operative endeavor of both the parties, labour and management. This is
possible only when labour is given due importance and human element is
taken into account at every stage.
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LIMITATIONS OF THE STUDY
 The researcher had to spend more time to explain about the study.
 There may be chances of bias which will affect the accuracy.
 The investigators access to the workers was limited due to the shift
system.
 Some of the respondents are reluctant to provide adequate
information.
 Only the labours of Star Health & Allied Insurance Ltd were taken
as sample. So it cannot be generalised.

2.3 RESEARCH METHODOLOGY

RESEARCH DESIGN
The research design is the basic framework of a plan for a study that
guides the collection of data and analysis of data. The design may be a specific
presentation of the various steps in the process of research. These steps
include the selection of research problem, presentation of the problem,
formulation of the hypothesis, methodology, survey of hypothesis,
interpretation and report writing. In this market survey the design used is
Descriptive Research.

DESCRIPTIVE RESEARCH METHOD

The main purpose of descriptive research is to descriptive the state
of view as it exist at present. Simply stated, it is a fact finding investigation. In
descriptive research, definite conclusions can be arrived at, but it does not
establish a case and effect relationship. This type of research tries to
descriptive the characteristic of the respondent in relation to a particular
product.

SAMPLING METHOD
The researcher made use of probability sampling method in this study.
 21
In this research the researcher has used simple random sampling. In simple
random sampling, every unit in the population has equal chance for being
selected as a sample.

TOTAL POPULATION
The total number of employees in the company is 540.

SAMPLE SIZE
The sample size consists of 200 employees of Star Health & Allied
Insurance Ltd..

METHODS OF DATA COLLECTION

Primary Data
The data directly collected by the researcher, with respect to the
problem under study, is called as primary data. It is also known as Raw data.
The methods used to collect primary data were Questionnaire
method, Direct personal Interview.
Secondary Data
Secondary Data were collected from official documents, like annual
report of the company, Official web site and other bulletin like RBI bulletin.

SAMPLING DESIGN
A sample is a small representation of a large population. When some
of the elements are selected with the intention of finding out something about
the population from which they are taken, that group of elements is referred as
a sample, and the process of selection is called sampling.

SAMPLING UNIT.
The respondents of the study are the employees of Star Health &
Allied Insurance Ltd ..Each respondent is considered to be the sampling unit.

TOOLS FOR ANALYSIS

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 Percentage analysis
 Chi-square test
 Correlation
 ANOVA
 Weighted Average Method

SIMPLE PERCENTAGE METHOD

Simple percentage refers to a special kind of ratio. With the help
of absolute figures it will be difficult to interpret any meaning from the
collected data, but percentage are find out it becomes easy to find out the
relative difference between two or more attributes.
Number of Respondents
Percentage of Respondents = x 100
Total respondents

CHI- SQUARE TEST

Chi-Square test is an important test among the several test of
significance. Chi- Square symbolically written as pronounced as Ki² . It is a
statistical measure used in the context of sampling analysis for comparing a
variance to a theoretical variance. Chi- Square test enables to explain whether
or not two attributes are associated.
Ho = Null Hypothesis
The hypothesis to be tested is usually referred to ass Null hypothesis.
H1 = Alternative Hypothesis
If Ho is rejected it means that the data on the hand are not compatible with the
null hypothesis Ho but are comparable with some other hypothesis, this is the
Alternative hypothesis
Chi- Square is calculated as follows,
. ∑∑ (Oij – Eij)²
 23
=
Eij
Oij = Observed frequency of the cell in the I th row and j th column.
Eij = Expected frequency of the cell in the ith row and j th column.
As a non parametric test it can be used to determine a categorical
data. It is used to make comparison between theoretical population and actual
data. Degree of freedom plays an important part in using the Chi- Square
distribution and tests are based on it. The degree of freedom is worked out as
follows.
Degree of Freedom = (R-1) x (C-1)
Where,O = Observed frequency
E = Expected frequency
R = Number of rows
C = Number of columns

ANOVA (Analysis of Variance)

ANOVA test
Analysis of variance is a technique used to test equality of means, when
more than two poulations are considered. In one way ANOVA, the
observations are classified according to the factors.
SS between = (∑i=1n1(x1 –x)2 +n2(x2 –x)2 +n(x3 –x)2 +n4(x4 –x)2)
SSwithin = ∑( x1j –x1)2 +∑( x2j –x2) +∑(x3j –x3)2 +∑(x4j –x4)2)

Weighted Average
Weighted average is used to draw a single number around which the
greatest proportion of the data concentrates.
If x1, x2, x3, x4, x5, are n values and f1, f2, f3, f4, f5, are their respected
frequencies respectively.
Then Weighted average mean = f1x1 f2x2 f3x3 f4x4 f5x5
------------------------------
N(90)
Correlation Analysis
Correlation is the degree of association between two variables and it is
represented in terms of a co-efficient known as correlation. The range of the
 24
correlation co-efficient is in between -1 and +1. If the correlation co-efficient
is negetive, then the variables are inversely proportional and it is maximum
when it is +1.
The correlation is one of the most common and most useful statistics. A
correlation is a single number that describes the degree of relationship
betweeen two variables.

Correlation = (N∑XY-(∑X) (∑Y) / sqrt([N∑X2 – (∑X)2][N∑Y2 – (∑Y)2])

2.4 REVIEW OF LITERATURE

LABOUR WELFARE:
Concept Labour is interrupted in numerous ways, due to the
variability of social institution, degree of industrialization, and the levels of
social and economic development in different places and different times
consequently, the concept of labour welfare also is approachable from many
angles. As the concept is relative to the labour and place and the changes in
the economic and scientific environment, different persons and bodies define
it in different ways.

CONCEPT OF LABOUR WELFARE:

As pointed out earlier, the concept of welfare can be approached

from various angles, as it is related to the workers, place and changes with
the economic and scientific advancement in a country it is also a relative
concept. Many theories have been outlined.

 The Functional Theories

 Religious Theories
 Policy Theories
 Public Relation Theories
 Philanthropic Theories
 Trusteeship Theories
 25

Labour Welfare in India

Article 38:-
The State shall strive to promote the welfare of the people by securing the
protecting as effectively as it may a social order in which justice, social,
economic and political shall all the institutions of the national life.

Article 39:-
The State shall in particular, direct its policy towards securing.
a.That the citizens, men and women equally have the right to an
adequate means of Livelihood.

b. That the ownership and control of the material resources are so

distributed also sub serve the common good

c. That the operation of the economic system does not result in the
concentration of wealth and means of production to the common
detriment.

d. That there is equal pay for equal work for both men and women.

e. That the health and strength of workers, men and women, and the
tender age of children are not abused and the citizens are not forced
by economic necessity to enter a vocation unsuited for their age of
strength.

Article 41:-
The state shall within the limits of its economic capacity and
development make effective provision for securing the right to work,
to education and to public assistance in cases of under served wants.
 26
Article 42:-
The state shall make provision for securing just and human conditions
of work and for maternity relief.

Article 43:-
The state shall endeavor to endeavor to secure by suitable legislation or
economic organization or in any other way to all workers agricultural
industrial or otherwise work a living wage, conditions of work
ensuring a decent standard of life and full employment of particular,
the state shall endeavor to promote cottage industries on an individual
or co – operative basic in oral areas.

Research Studies Undertaken in the Area Of Labour Welfare Measures

The study, by Juliette Summers (University of Stirling) and Jeff Hyman

(University of Aberdeen) concludes that combinations of participation and
welfare measures (such as equal opportunities and family-friendly policies)
appear to enhance both organisational performance and the quality of working
life. Policy support should focus on union recognition and activity within a
human rights framework, since this can positively influence employees'
behaviour towards organisational goals and employer behaviour toward their
employees.

A major research theme relates the changing nature of work and

workplaces, including trends such as job insecurity, work intensification and
long working hours (Brannen and Moss 1998; Burchell, Ladipo et al. 2002; La
Valle, Arthur et al. 2002) and the long hours culture in many occupations
(Bond, Hyman et al. 2002; Crompton, Dennett et al. 2003). Although
occupational and work-family stress has been addressed since the 1980s, there
has been a recent resurgence of interest in stress, relating to these changes in
 27
the nature of work (Brannen and Moss 1998; Burchell, Ladipo et al. 2002; La
Valle, Arthur et al. 2002; Yeandle, Wigfield et al. 2002)
 28

CHAPTER – 3
ANALYSIS &
INTERPRETATION
CHAPTER 3

ANALYSIS AND INTERPRETATION

Table3.1 AGE WISE CLASSIFICATION OF RESPONDENTS

Age No. of Respondents Percentage

Below 30yr 40 20

31 – 40yr 62 31

41 – 50yr 58 29

51yr&above 40 20

Total 200 100

INTERPRETATION
From the above table it is interpreted that the majority 31% of the
respondents are in the age group of 31-40 ,29% belomgs to the age group
41-50. The percentage of respondents below 30 and above 50 years
constitutes 20% only.
 29
Chart3.1

Table3.2 GENDER WISE CLASSIFICATION OF THE RESPONDENTS

Gender No. Of Respondents Percentage

Male 134 67

Female 66 33

Total 200 100

INTERPRETATION
From the above table it is interpreted that 67% of the respondents of Star
Health and Alleid Insurance Co.Ltd is male and 33% are female.

Chart3.2
 30

Table3.3 MARITAL STATUS OF RESPONDENTS

Marital Status No. Of Respondents Percentage

Married 136 68

Unmarried 64 32

Total 200 100

INTERPRETATION
From the above table it is interpreted that 68% of the respondents of Star
Health and Alleid Insurance Co.Ltd is married and 32% are unmarried.
Chart3.3
 31

70

60

50

40

30

20

10

0
Married Unmarried

Table3.4 DESIGNATION OF THE RESPONDENTS

Designation No. Of Respondents Percentage

Management
professional 60 60

Front office staff 52 26

Accountants 50 25

Agents 38 19

Total 200 100

INTERPRETATION
 32
From the above table it is interpreted that 60% of the workers are management
professional,26% are front office staff, 25% are accountants, and 19% are
agents.
Chart.3.4

Table3.5 EXPERIENCE WISE CLASSIFICATION OF RESPONDENTS

Experience No. Of Respondents Percentage

0–5 72 36

6 – 10 68 34

11 – 15 30 15

Above 15 30 15

Total 200 100

 33
INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
having the experience upto 5 years,34% of the respondents have the
experience of 6-10 years and 15% of the respondents are having more
than 11 and above 15 years of experience.
Chart3.5

Above 15

.11 - 15

.6 - 10

0 -5

0 5 10 15 20 25 30 35 40

Table3.6 SALARY WISE CLASSIFICATION OF RESPONDENTS

Salary No. Of Respondents Percentage

Below 5000 60 30

5000-10000 40 20

10000-15000 50 25

Above 15000 50 25

Total 200 100

INTERPRETATION
 34
According to the above table 30% of the respondents are having the salary
below 5000,and 25% of the respondents respondents have salary between
10000-15000, 25% have salary above 15000. 20% of the respondents have the
salare between 5000 and 10000.
Chart3.6

30

25

20

15

10

0
Below 5000 5000-10000 10000-15000 Above 15000

Table3.7 RESPONDENTS OPINION ON PROMOTION

Promotion No. Of Percentage

Respondents

Highly Satisfied 70 35

Satisfied 56 28

Moderately Satisfied 50 25

Dissatisfied 24 12

Total 200 100

INTERPRETATION
 35
From the above table it is interpreted that 35% of the respondents are
highly satisfied with the promotion activities,28% of the respondents are
satisfied by the promotion activities,25% are moderately satisfied and
the least 12% are dissatisfied by the promotion activities.
Chart3.7

Table3.8 RESPONDENTS OPINION ON MEDICAL FACILITY

Medical Facility No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 56 28

Moderately Satisfied 44 22

Dissatisfied 20 10

Highly Dissatisfied 20 10

Total 200 100

INTERPRETATION
From the above table it is interpreted that 30% of the respondents are
highly satisfied with the medical facilities,28% of the respondents are
 36
satisfied by the medical facilities provided,22% are moderately satisfied
and the least 10% are dissatisfied and 10% are highly dissatisfied.by the
promotion activities.
Chart3.8

30

25

20

15

10

0
Highly Satisfied Moderately Dissatisfied Highly
Satisfied Satisfied Dissatisfied

Table3.9 RESPONDENTS OPINION ON LEAVE FACILITY

Leave Facility No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 50 25

Moderately Satisfied 56 28

Dissatisfied 14 7

Highly Dissatisfied 8 4

Total 200 100

INTERPRETATION
 37
From the above table it is interpreted that 36% of the respondents are
highly
satisfied with the leave facilities,25% of the respondents are satisfied by
the
leave facilities provided,28% are moderately satisfied and 7% are
dissatisfied
and 4% are highly dissatisfied by the leave facility.
Chart3.9

Table3.10 RESPONDENTS OPINION ON REST ROOM FACILITY

Rest room Facility No. Of Respondents Percentage

Highly Satisfied 50 25

Satisfied 72 36

Moderately Satisfied 40 20

Dissatisfied 20 10

Highly Dissatisfied 18 9

Total 200 100

 38

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
satisfied with the rest room facilities, 25% of the respondents are highly
satisfied by the rest room facilities provided,20% are moderately satisfied
and 10% are dissatisfied and 9% are highly dissatisfied by the rest room
facility.
Chart3.10

Table3.11
RESPONDENTS OPINION ON TRANSPORTATION FACILITY

Transportation Facility No. Of Respondents Percentage

Highly Satisfied 52 28

Satisfied 76 38

Moderately Satisfied 36 18

Dissatisfied 16 8

Highly Dissatisfied 16 8

Total 200 100

 39
INTERPRETATION
From the above table it is interpreted that 38% of the respondents are
satisfied with the transportation facilities, 28% of the respondents are
highly satisfied by the transportation facilities provided,18% are
moderately satisfied and 8% are dissatisfied and 8% are highly
dissatisfied by the transportation facilities
Chart3.11

Table3.12
RESPONDENTS OPINION ON SAFETY EQUIPMENT FACILITY

Safety Equipment Facility No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 50 25

Moderately Satisfied 30 15

Dissatisfied 40 20

Highly Dissatisfied 20 10

Total 200 100

 40

INTERPRETATION
From the above table it is interpreted that 30% of the respondents
are highly satisfied with the safety equipment facilities, 25% of the
respondents are satisfied by the safety equipment facilities provided,20%
are dissatisfied and 15% aremoderately satisfied and 10% are dissatisfied
by the safety equipment facilities.
Chart3.12

Table3.13 RESPONDENTS OPINION ON ADVANCE

PAYMENTMENT FACILITY
 41

Advanced Payment Facility No. Of Respondents Percentage

Highly Satisfied 44 22

Satisfied 60 30

Moderately Satisfied 56 28

Dissatisfied 20 10

Highly Dissatisfied 20 10

Total 200 100

INTERPRETATION
From the above table it is interpreted that 30% of the respondents
are satisfied by the advance payment facilities, 28% of the respondents
are moderately satisfied by advance payment facilities provided,22% are
 42
highly satisfied and 10% are dissatisfied and 10% are highlydissatisfied
by the advance payment facilities.
Chart3.13

35

30

25

20

15

10

0
Highly Satisfied Moderately Dissatisfied Highly
Satisfied Satisfied Dissatisfied

Table3.14
RESPONDENTS OPINION ON RELATIONSHIP WITH SUPERIORS

Relationship with Superior No. Of Respondents Percentage

Excellent 96 48

Satisfactory 56 28

Good 44 22

Poor 4 2

Total 200 100

 43

INTERPRETATION
From the above table it is interpreted that 48% of the respondents feel
excellent in case of relation ship with the superior, 28% feel satisfactory,
22% feel good and the least 2% feel poor relation ship with superior.
Chart3.14

Table3.15 RESPONDENTS OPINION ON SOCIAL SECURITY

Social security Facility No. Of Respondents Percentage

Highly Satisfied 64 32

Satisfied 60 30

Moderately Satisfied 40 20
 44
Dissatisfied 36 18

Total 200 100

INTERPRETATION
From the above table it is interpreted that 32% of the respondents are
highly satisfied by the social securities, 30% of the respondents are
satisfied by the social securities provided,20% are moderately satisfied &
18% are dissatisfied and 10% are dissatisfied by the social securities
provided.
Chart3.15
 45

Table3.16
RESPONDENTS OPINION ON WORKING OF TRADE UNION

Working of Trade union No. Of Respondents Percentage

Highly Satisfied 76 38

Satisfied 50 25

Moderately Satisfied 56 28

Dissatisfied 24 12

Total 200 100

INTERPRETATION
From the above table it is interpreted that 38% of the respondents are
highly satisfied by the working of Trade union, 28% of the respondents
 46
are moderately satisfied by the working of Trade union,25% are satisfied,
12% are dissatisfied.
Chart3.16

RESPONDENTS OPINION ON POLICY AND ADMINISTRATION

Table3.17

Policy and Administration No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 44 22

Moderately Satisfied 58 29

Dissatisfied 20 10

Total 200 100

 47

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
highly satisfied by the policy and administration of the company, 29% of
the respondents are moderately satisfied by the policy and administration
of the company,22% are satisfied,10% are dissatisfied.
Chart3.17

Table3.18 RESPONDENTS OPINION ON BONUS

Bonus No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 56 28
 48

Moderately Satisfied 48 24

Dissatisfied 24 12

Total 200 100

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
highly satisfied by the bonus payment of the company, 28% of the
respondents are satisfied,24% are moderately satisfied,12% are
dissatisfied by the bonus payment.
Chart3.18
 49

Table3.19 RESPONDENTS OPINION ON PF

PF No. Of Respondents Percentage

Highly Satisfied 50 25

Satisfied 64 32

Moderately Satisfied 50 25

Dissatisfied 36 18

Total 200 100

INTERPRETATION
 50
From the above table it is interpreted that 32% of the respondents are
satisfied by the PF payment of the company, 25% of the respondents are
highly satisfied,25% are moderately satisfied,18% are dissatisfied by the
PF payment.
Chart3.19

Table.3.20 RESPONDENTS OPINION ON HRA

HRA No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 50 25

Moderately Satisfied 58 29

Dissatisfied 20 10

Total 200 100

 51

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
highly satisfied by the HRA of the company, 29% of the respondents are
moderately satisfied,25% are satisfied,10% are dissatisfied by the HRA
payment.
Chart.3.20

Table.3.20 RESPONDENTS OPINION ON TA

 52
TA No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 72 36

Moderately Satisfied 38 19

Dissatisfied 30 15

Total 200 100

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
satisfied by the TA of the company, 30% of the respondents are highly
satisfied,19% are moderately satisfied,15% are dissatisfied.
Table.3.20
 53

Table3.21 RESPONDENTS OPINION ON FESTIVAL ALLOWANCE

Festival Allowance No. Of Respondents Percentage

Highly Satisfied 64 32

Satisfied 70 35

Moderately Satisfied 42 21

Dissatisfied 24 12

Total 200 100

 54

INTERPRETATION
From the above table it is interpreted that 35% of the respondents are
satisfied by the Festival allowance, 32% of the respondents are highly
satisfied,21% are moderately satisfied,12% are dissatisfied by the Festival
allowance.
Chart3.21

Table3.22 RESPONDENTS OPINION ON ESI

ESI No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 66 33

Moderately Satisfied 56 28
 55

Dissatisfied 18 9

Total 200 100

INTERPRETATION
From the above table it is interpreted that 30% of the respondents are
highly satisfied by the ESI, 33% of the respondents are satisfied,28%
are moderately satisfied,9% are dissatisfied by the ESI..
Chart3.22
 56

Table3.23 RESPONDENTS OPINION ON VENTILLATION

Ventillation No. Of Respondents Percentage

Highly Satisfied 60 30

Satisfied 70 35

Moderately Satisfied 42 21

Dissatisfied 28 14

Total 200 100

INTERPRETATION
From the above table it is interpreted that 35% of the respondents are
satisfied by the ventillation, 30% of the respondents are highly satisfied,
21% are moderately satisfied, and 14% are dissatisfied by the
ventillation.
 57
Chart3.23

Table3.24 RESPONDENTS OPINION ON TEMPERATURE

Temperature No. Of Respondents Percentage

Highly Satisfied 52 26

Satisfied 64 32

Moderately Satisfied 50 25

Dissatisfied 34 17

Total 200 100

 58

INTERPRETATION
From the above table it is interpreted that 32% of the respondents are
satisfied by the Temperature in the company, 26% of the respondents are
highly satisfied, 25% are moderately satisfied, and 17% are dissatisfied
by the temperature.
Chart3.24

Table3.25 RESPONDENTS OPINION ON LIGHTNING

Lightning No. Of Respondents Percentage

Highly Satisfied 68 34

Satisfied 64 32
 59

Moderately Satisfied 44 22

Dissatisfied 24 12

Total 200 100

INTERPRETATION
From the above table it is interpreted that 32% of the respondents are
highly satisfied by the lighting,32% of the respondents are satisfied, 22%
are moderately satisfied, and 12% are dissatisfied by the lightning.
Chart3.25
 60

Table3.26 RESPONDENTS OPINION ON SPACE

Space No. Of Respondents Percentage

Highly Satisfied 72 36

Satisfied 56 28

Moderately Satisfied 52 26

Dissatisfied 20 10

Total 200 100

INTERPRETATION
From the above table it is interpreted that 36% of the respondents are
highly satisfied by their spacing,28% of the respondents are satisfied,
 61
26% are moderately satisfied, and 10% are dissatisfied by the spacing in
the company.
Chart3.26

Table3.27 RESPONDENTS OPINION ON SEATING ARRANGEMENT

Seating arrangement No. Of Respondents Percentage

Highly Satisfied 64 32

Satisfied 60 30

Moderately Satisfied 60 30

Dissatisfied 16 8

Total 200 100

 62

INTERPRETATION
From the above table it is interpreted that 32% of the respondents are
highly satisfied by their seating arrangement,30% of the respondents are
satisfied, 30% are moderately satisfied, and 8% are dissatisfied by their
seating arrangement in the company.
Chart3.27

Table3.28
CHI – SQUARE TEST FOR SIGNIFICANCE
 63
Ho : There is no significant difference between category of workers and their
relationship with superiors.

H1 : There is a significant difference between category of workers and their

relationship with superiors.

Category Excellent Satisfactory Good Poor Total

Management
Professional 28 17 10 5 60
Front office
Staff 20 17 14 5 52
Accountants
20 11 10 5 50
Agents
12 11 10 5 38

Total 80 56 44 20 200

Degree of freedom = (Row – 1) x (Column – 1)

= (4 – 1) x (4 – 1)

= 3x3
=9

Level of significance = 5%

Table Value = 5.251

Calculated Value = 16.919

 64
That is, table value is less than calculated value. So we reject Ho

From the chi – square test we get there is significant difference

between category of workers and their opinion about working condition.

Table3.29
CHI – SQUARE TEST FOR SIGNIFICANCE
Ho : There is no significant difference between category of workers and
working of trade union.
H1 : There is a significant difference between category of workers and
working of trade union.
 65

Category Excellent Satisfactory Good Poor Total

Management 34 10 11 5 60
Professional

Front office 16 17 14 5 52
Staff

Accountants 16 9 20 5 50

Agents
10 10 13 5 38

Total 76 46 58 20 200

Degree of freedom = (Row – 1) x (Column – 1)

= (4 – 1) x (4 – 1)
= 3x3
=9
Level of significance = 5%
Table Value = 17.371
Calculated Value = 16.919
That is, table value is greater than calculated value. So we accept Ho
From the chi – square test we get there is no significant difference
between category of workers and the trade policy.

Table3.30
ANOVA
Null hypothesis Ho: (Ho there is no significant difference between the
advance payment and experience.)
Alternative hypothesis H1: (there is significant difference between the
advance payment and experience.)
 66
Experience Highly Satisfied Moderately Dissatisfied Highly Total
satisfied satisfied Dissatisfied

0-5yr 32 18 13 5 4 72

6-10yr 28 17 14 4 5 68

11-15yr 10 9 5 4 2 30

Above15yr 11 10 5 4 0 30

Total 81 54 37 17 11 200

SST= Sum of squares of all values –T2/N

=1356.
SSC= (∑x1)2/n1+((∑x2)2/n2+.....-T2/N
=814.
MSC=SSC/c-1=203.5
SSR=(∑x1)2/n1+((∑x2)2/n2+.....-T2/N
=321.6
MSR= SSR/r-1
=107.2
SSE=SST-SSC-SSR
=220.4
MSC=SSE/(c-1)(r-1)
=18.36

ANOVA TABLE

Sources of Sum of squares Degrees of Mean squares F

variation freedom
Between 814 4 203.5 FC=203.5/18.36
columns =11.08
Between rows 322.6 3 107.2
 67
Residual 220.4 12 18.36

Total 1357 19 ------ FR=107.2/18.36

=5.83

Between columns
Degree of freedom=(4,12)
Table value of F=3.26
Calculated value of F=203.5 which is greater than table value 3.26.
So the null hypothesis is accepted. Hence there is nosignificant difference in
the mean of the given samples.

Between Rows
Degree of freedom=(3,12)
Table value of F=3.49
Calculated value of F=107.2 which is greater than table value 3.49.
So the null hypothesis is accepted. Hence there is no significant difference in
the mean of the given samples.

Table3.31
WEIGHTED AVERAGE
Perception regarding the welfare measures.
Features Perception HS S MS DS Total Wtd:Avg Rank
level
Wtd:score 4 3 2 1
Bonus Wtd:Score 144 84 48 12 288 2.88 2

Respondents 36 28 24 12 100
 68
PF Wtd:Score 100 96 50 18 264 2.64 6

Respondents 25 32 25 18 100
HRA Wtd:Score 144 75 58 10 287 2.87 3

Respondents 36 25 29 10 100
TA Wtd:Score 120 108 38 15 281 2.81 5

Respondents 30 36 19 15 100

Festival Wtd:Score 128 111 38 12 289 2.89 1

Allowance Respondents 32 37 19 12 100

ESI Wtd:Score 120 99 56 9 284 2.84 4

Respondents 30 33 28 9 100

Interpretation
Rank1 =Festival Allowance
Rank2 =Bonus
Rank3 =HRA
Rank4 =ESI
Rank5 =TA
Rank6 =Provident fund
 69

Inference
The weighted average findings shows that Festival Allowance and Bonus is
ranking first and second offered by the company. HRA and ESI is ranking
third and fourth respectively. On the other hand, Provident Fund is the last.

Table3.32
Correlation of coefficient analysis

Calculation showing the degree of relation ship between age and relation ship
with the superior.

(Yi- )2 (Xi- )(Yi-

i Xi Yi
(Xi- ) (Yi- ) (Xi- ) 2

)
 70
1 40 48 0 28 0 400 0

2 62 28 22 0 484 0 0

3 58 22 18 -26 324 676 468

4 40 22 0 -26 0 676 0

Total 200 120 40 20 808 1752 468

rxy=N∑XY-(∑X)(∑Y)/sqrt(N∑X2-(∑X)2sqrt(N∑Y2-(∑Y)2

=1072/

=1072/4504.53
=0.23
There is close positive correlation between age and relation with the superior.
 71

CHAPTER
–4

FINDINGS,

RECOMMENDATIONS
&
CONCLUSION
 72

CHAPTER 4
4.1 FINDINGS
 It was found that the majority 31% of the respondents are in the
age group of 31-40 ,29% belomgs to the age group 41-50. The
percentage of respondents below 30 and above 50 years constitutes
20% only.
 It was found that 67% of the respondents of Star Health and Alleid
Insurance Co.Ltd is male and 33% are female.
 Most of the respondents(68%) of Star Health and Alleid Insurance
Co.Ltd is married and 32% are single.
 It was found that 36% of the respondents are having the experience
upto 5 years, 34% of the respondents have the experience of 6-10
years and 15% of the respondents are having more than 11 and
above 15 years of experience.
 It was found that 60% of the workers are management
professional,26% are front office staff, 25% are accountants, and 19%
are agents.
 In case of salary 30% of the respondents are having the salary below
5000,and 25% of the respondents respondents have salary between
10000-15000, 25% have salary above 15000. 20% of the respondents
have the salare between 5000 and 10000.
 From the study it was found that 35% of the respondents are highly
satisfied with the promotion activities,28% of the respondents are
satisfied by the promotion activities,25% are moderately satisfied
and the least 12% are dissatisfied by the promotion activities.
 Regarding the medical facilities 30% of the respondents are highly
satisfied with the medical facilities,28% of the respondents are
satisfied by the medical facilities provided,22% are moderately
satisfied and the least 10% are dissatisfied and 10% are highly
dissatisfied.
 73
 The study reveals that 36% of the respondents are highly satisfied
with the leave facilities,25% of the respondents are satisfied by
the leave facilities provided,28% are moderately satisfied and 7%
are dissatisfied and 4% are highly dissatisfied by the leave facility.

 It was found that 36% of the respondents are satisfied the rest
room facilities, 25% of the respondents are highly satisfied by the
rest room facilities provided,20% are moderately satisfied and
10% are dissatisfied and 9% are highly dissatisfied by the rest
room facility.
 As far as transportation facility is concerned 38% of the respondents
are satisfied, 28% of the respondents are highly satisfied by the
transportation facilities provided,18% are moderately satisfied
and 8% are dissatisfied and 8% are highly dissatisfied by the
transportation facilities.
 30% of the respondents are highly satisfied with the safety
equipment facilities, 25% of the respondents are satisfied by the
safety equipment facilities provided,20% are dissatisfied and 15%
aremoderately satisfied and 10% are dissatisfied by the safety
equipment facilities
 Regarding safety equipment facilities,30% of the respondents are
highly satisfied with the safety equipment facilities, 25% of the
respondents are satisfied by the safety equipment facilities
provided,20% are dissatisfied and 15% aremoderately satisfied
and 10% are dissatisfied by the safety equipment facilities
 It is proved that 30% of the respondents are satisfied by the
advance payment facilities, 28% of the respondents are moderately
satisfied by advance payment facilities provided,22% are highly
satisfied and 10% are dissatisfied and 10% are highlydissatisfied
by the advance payment facilities.
 The study indicates that 48% of the respondents feel excellent in
case of relation ship with the superior, 28% feel satisfactory, 22%
feel good and the least 2% feel poor relation ship with superior.
 74
 As far as social securities is concerned 32% of the respondents are
highly satisfied by the social securities, 30% of the respondents are
satisfied by the social securities provided,20% are moderately
satisfied & 18% are dissatisfied and 10% are dissatisfied by the
social securities provided.
 It was found that 38% of the respondents are highly satisfied by the
working of Trade union, 28% of the respondents are moderately
satisfied by the working of Trade union,25% are satisfied, 12%
are dissatisfied.
 The study reveals that 36% of the respondents are highly satisfied
by the policy and administration of the company, 29% of the
respondents are moderately satisfied by the policy and
administration of the company,22% are satisfied,10% are
dissatisfied.
 The study reveals that 36% of the respondents are highly satisfied
by the bonus payment of the company, 28% of the respondents are
satisfied,24% are moderately satisfied,12% are dissatisfied by the
bonus payment
 It was found that 32% of the respondents are satisfied by the PF
payment of the company, 25% of the respondents are highly
satisfied,25% are moderately satisfied,18% are dissatisfied by the
PF payment
 Regarding HRA 36% of the respondents are highly satisfied by the
HRA of the company, 29% of the respondents are moderately
satisfied,25% are satisfied,10% are dissatisfied by the HRA
payment
 As far as TA is concerned 36% of the respondents are satisfied by
the TA of the company, 30% of the respondents are highly
satisfied,19% are moderately satisfied,15% are dissatisfied.
 It was found that 35% of the respondents are satisfied by the
Festival allowance, 32% of the respondents are highly
satisfied,21% are moderately satisfied,12% are dissatisfied by the
Festival allowance
 75
 Regarding ESI 30% of the respondents are highly satisfied by the
ESI, 33% of the respondents are satisfied,28% are moderately
satisfied,9% are dissatisfied by the ESI.
 35% of the respondents are satisfied by the ventillation, 30% of
the respondents are highly satisfied, 21% are moderately satisfied,
and 14% are dissatisfied by the ventillation.
 Considering temperature 32% of the respondents are satisfied by
the Temperature in the company, 26% of the respondents are
highly satisfied, 25% are moderately satisfied, and 17% are
dissatisfied by the temperature
 It was found that 32% of the respondents are highly satisfied by the
lighting,32% of the respondents are satisfied, 22% are moderately
satisfied, and 12% are dissatisfied by the lightning.
 It was found that 36% of the respondents are highly satisfied by
their spacing,28% of the respondents are satisfied, 26% are
moderately satisfied, and 10% are dissatisfied by the spacing in the
company
 Regarding the seating arrangement 32% of the respondents are
highly satisfied by their seating arrangement,30% of the
respondents are satisfied, 30% are moderately satisfied, and 8%
are dissatisfied by their seating arrangement in the company.
 From the chi – square test it is observed that there is no significant
difference between category of workers and the trade policy.
 From the chi – square test it reveals that there is significant difference
between the category of workers and their opinion about working
condition.
 From the Anova table we get that the null hypothesis is accepted.
Because there is no significant difference in the mean of the given
samples between rows and between columns.
 The weighted average findings shows that Festival Allowance and
Bonus is ranking first and second offered by the company. HRA and
ESI is ranking third and fourth respectively On the other hand,
Provident Fund is low.
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 The correlation analysis shows that there is close positive correlation
between age and relation with the superior.

4.2 RECOMMENDATIONS

From the study we can found that few employees are not fully satisfied
with the welfare measures provided by the company. The management should
consider this and necessary arrangements should be made to provide adequate
facilities to improve the efficiency of the workers.

 We can also understand from the findings that there

are few employees not being satisfied with the medical facilities
available in the organization. The management should pay kind
attention in this regard to improve the medical facilities.
 The management shall adopt appropriate
communication system to ensure that all the future plans and
company policies being reached to all the employees in the
organization.
 The management should take appropriate action to
improve the transportation facilities as some of the employees are
dissatisfied by the transportation facilities provided by the
organization.
 The company can also establish a council constituting
of members from all the departments to device the welfare measures
and to make the employees much more satisfied.
 Library facility should be provided to the employees
for improving their knowledge.
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 The company should provide necessary lunch room
and rest room facilities to all the employees since some employees
are highly dissatisfied by the rest room facilities..

4.3 CONCLUSION

The researcher is benefited with the study, because the topic will help the
management to get an effective feedback from the employees about the employee
welfare measures prevailing in the organization.

It also provides researcher an opportunity to expose with functions of the

human resource department and able to well versed with statutory and non statutory
welfare measures adopted in the organisation.

The study provides various suggestions to the management including

various welfare measures to enhance level of satisfaction of employees in the
STARHEALTH AND ALLIED INSURANCE Co.LTD, .

At the same time employees got opportunity to express their view about
various components of the satisfaction level prevailing in STARHEALTH AND
ALLIED INSURANCE Co.LTD, .

It is also expected that improvement will be made and appropriate actions

will be taken based on the suggestions and opinions given by the respondents and
researcher.
78
 79

APPEND
IX

QUESTIONNAIRE

A Study on Employee Welfare Measures with Reference to Star health

And Allied Insurance Co.Ltd

1. Name
2. Age
3. Sex     : Male              Female
4. Marital Status
5. Designation
6. Salary  :Below 5000          5000-10000          10000-15000         Above
15000
7. Work Experience
8. How do you feel about the policy & administration of your Company
in welfare activities?

Highly satisfied        Satisfied            Average           Dissatisfied         

Highly dissatisfied

10. Are you satisfied with the promotion facilities provided by the
company?

Highly satisfied        Satisfied            Average          Dissatisfied          

Highly dissatisfied

11. Give your opinion about medical facility provided by the company?
 80
Highly satisfied        Satisfied            Average          
Dissatisfied         Highly dissatisfied

12. Suggest your opinion about social securities?

Highly satisfied        Satisfied            Average      Dissatisfied             

Highly dissatisfied

13. Mark the level of satisfaction in transportation facilities?

Highly satisfied        Satisfied         Average          

Dissatisfied          Highly dissatisfied

14. Suggest your opinion of safety equipments provided in the

organization?

Highly satisfied        Satisfied            Average        Dissatisfied         

Highly dissatisfied

15. Give your opinion about rest room facilities?

Highly satisfied        Satisfied            Average      Dissatisfied         

Highly dissatisfied

16. Suggest your opinion about advance payment?

Highly satisfied        Satisfied            Average      Dissatisfied       

Highly dissatisfied

17. Give your opinion about leave facilities?

Highly satisfied        Satisfied            Average        Dissatisfied     

Highly dissatisfied

18. How do you rate your relation ship with your superiors?
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Highly satisfied       Satisfied            Average         Dissatisfied    
Highly dissatisfied

19. Mark your satisfaction regarding welfare measures in the following

table.

     

 Welfare
Highly Satisfied Moderately Dissatisfied
Measures
satisfied satisfied
       
Bonus
       
PF
       
HRA
       
Festival Allowance
       
TA
       
ESI

20.Tick your satisfaction regarding the welfare measures in the following table

 Welfare
Highly Satisfied Moderately Dissatisfied
Measures
satisfied satisfied
       
Ventillation
       
Temperature
       
Seating arrangement
       
Lighting
       
Space for working
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  BIBLIOGRAPHY

1. Human Resource Management (12th Edition) by C.B.Mamoria.

2. Human Resource Management (8th Edition ) by Gary Dessler.

3. Human Resource Management ( 6th Edition) by David. A . Decenzo & Stephen.

P.Robbins.

4.Research Methodology (5th Edition ) by C.R. Kothari.

5. Research Methodology ( 5th Edition) by Donald . L. McBurney.

WEBSITES
www.indianmba.com
www.star health.com
www. hrresources. Com