PolicySchedule PBMC000000140840 485614269
PolicySchedule PBMC000000140840 485614269
PolicySchedule PBMC000000140840 485614269
Consolidated Stamp Duty Rs. 0.50 paid towards Insurance Policy Stamps vide Order No. CSD/360/2019/917/19 Dated: 2019-03-13 14:27:47.0 of General Stamp Office, Mumbai
Subject to I.M.T Endorsement Nos. :IMT 22-GR 27
IMPORTANT NOTICE: The Insured is not indemnified if the vehicle is used or driven otherwise than in accordance with this schedule. Any payment made by the Company by reason
of wider terms appearing in the certificate in order to comply with the Motor Vehicle Act, 1988 is recoverable from the Insured. See the clause headed “AVOIDANCE OF CERTAIN
TERMS AND RIGHT OF RECOVERY”. For legal interpretation English version will be good.
Disclaimer: Please examine this Policy including attached Schedules / Annexure if any. In the event of any discrepancy please contact the office of the Company immediately, it being noted that this Policy
shall be otherwise considered as being entirely in order. Please find claims settlement & grievance redressal procedure available on www.sbigeneral.in S
Customer Service & Grievance Procedure : The Grievance Redressal Cell of the Company looks into complaints from policyholders. If the Insured has a grievance that the Insured wishes the Company to
redress, the Insured may approach the person nominated as ‘Grievance Redressal Officer’ with the details of their grievance. Process of Service Registration * Call us at our Toll Free - 1800 22 1111 / 1800
102 1111 Monday to Saturday (8 am - 8 pm). * Fax us at 1800 22 7244 / 1800 102 7244 * Email us at [email protected] * Visit us at any of our Branches. Process of Grievance Redressal Step 1: *
Call us at our Toll Free - 1800 22 1111 / 1800 102 1111 Monday to Saturday (8 am - 8 pm). * Fax us at 1800 22 7244 / 1800 102 7244. * Email us at [email protected] * Visit us at any of our
Branches. If you are not happy with the resolution provided, please follow step 2. Step 2: * Please email your concerns to Head - Customer Care at [email protected] Step 3: * If you are
dissatisfied with the resolution provided in the Steps as indicated above on your Complaint, you may send your ‘Appeal’ addressed to the Chairman of the Grievance Redressal Committee. The Committee will
look into the appeal and decide the same expeditiously on merits. You can write to Head – Compliance, Legal & CS on the id - [email protected] Step 4: * If your issue remains unresolved you may approach
IRDA by calling on the Toll Free no. 155255 or you can register an online complaint on the website http://igms.irda.gov.in * If after having followed the above steps you are not happy with the resolution and
your issue remains unresolved, you may approach the Insurance Ombudsman for Redressal. List of Ombudsman offices with contact details are attached for ready reference. For updated status, Please
refer to website www.irdaindia.gov.in
Names of Ombudsman and Addresses of Ombudsman Centers
Gujarat, Dadra & Nagar Haveli,Daman and Diu AHMEDABAD - Shri/Smt........ Rajasthan
Office of the Insurance Ombudsman, JAIPUR - Shri/Smt........
Jeevan Prakash Bldg, 6th Floor, Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg,
Tilak Marg, Relief Road, Jaipur - 302 005.
Ahmedabad – 380 001. Tel.: 0141 - 2740363
Tel.: 079 - 25501201 / 02 / 05 / 06 Email: [email protected]
Email: [email protected]
Karnataka Kerala,Lakshadweep,Mahe-a part of Pondicherry, ERNAKULAM - Shri/Smt........
BENGALURU - Shri/Smt........ Office of the Insurance Ombudsman,
Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground 2nd Floor, Pulinat Bldg.,
Floor, 19/19, 24th Main Road, Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015.
JP Nagar, Ist Phase, Tel.: 0484 - 2358759 / 2359338
Bengaluru – 560 078. Fax: 0484 - 2359336
Tel.: 080 - 26652048 / 26652049 Email: [email protected]
Email: [email protected]
Madhya Pradesh Chattisgarh. West Bengal,Sikkim,Andaman & Nicobar Islands. KOLKATA - Shri/Smt........
BHOPAL - Shri/Smt........ Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
Office of the Insurance Ombudsman, 4, C.R. Avenue,
Janak Vihar Complex, 2nd Floor, KOLKATA - 700 072.
6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 033 - 22124339 / 22124340
Tel.: 0755 - 2769201 / 2769202 Fax : 033 - 22124341
Fax: 0755 - 2769203 Email: [email protected]
Email: [email protected]
Orissa Districts of Uttar Pradesh :Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot,
BHUBANESHWAR - Shri/Smt........ Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun,
Office of the Insurance Ombudsman, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti,
62, Forest park, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur,
Bhubneshwar – 751 009. Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur,
Tel.: 0674 - 2596461 /2596455 Chandauli, Ballia, Sidharathnagar.
Fax: 0674 - 2596429 LUCKNOW - Shri/Smt........
Email: [email protected] Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore
Road, Hazratganj, Lucknow - 226 001.
Tel.: 0522 - 2231330 / 2231331
Fax: 0522 - 2231310
Email: [email protected]
Punjab,Haryana,Himachal Pradesh,Jammu & Kashmir,Chandigarh. CHANDIGARH - Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane MUMBAI - Shri/Smt........
Shri/Smt........ Office of the Insurance Ombudsman,
Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe,
S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. S. V. Road, Santacruz (W), Mumbai - 400 054.
Tel.: 0172 - 2706196 / 2706468 Fax: 0172 - 2708274 Tel.: 022 - 26106552 / 26106960 Fax: 022 - 26106052
Email: [email protected] Email: [email protected]
Tamil Nadu,Pondicherry Town andKaraikal (which are part of Pondicherry). CHENNAI - State of Uttaranchal and the following Districts of Uttar Pradesh:Agra, Aligarh, Bagpat,
Shri/Smt........ Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut,
Office of the Insurance Ombudsman, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad,
Fatima Akhtar Court, 4th Floor, 453, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj,
Anna Salai, Teynampet, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
CHENNAI – 600 018. NOIDA - Shri/Smt........
Tel.: 044 - 24333668 / 24335284 Office of the Insurance Ombudsman, Bhagwan Sahai Palace
Fax: 044 - 24333664 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar,
Email: [email protected] U.P – 201 301.
Tel.: 0120-2514250 / 2514252 / 2514253 Email: [email protected]
DELHI - Shri/Smt........ Bihar,Jharkhand.
Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, PATNA - Shri/Smt........
New Delhi – 110 002. Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti
Tel.: 011 – 2323481 / 23213504 Email: [email protected] Road, Bahadurpur, Patna 800 006.
Tel.: 0612-2680952
Email: [email protected]
Assam,Meghalaya,Manipur,Mizoram,Arunachal Pradesh,Nagaland and Tripura. GUWAHATI - Maharashtra,Area of Navi Mumbai and Thane,excluding Mumbai Metropolitan Region.
Shri/Smt........ PUNE - Shri/Smt........
Office of the Insurance Ombudsman, Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor, Jeevan Darshan Bldg., 3rd Floor,
Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.
Tel.: 0361 - 2132204 / 2132205 Tel.: 020-41312555
Fax: 0361 - 2732937 Email: [email protected]
Email: [email protected]
Andhra Pradesh,Telangana,Yanam and part of Territory of Pondicherry HYDERABAD -
Shri/Smt........
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court",
Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
Tel.: 040 - 65504123 / 23312122
Fax: 040 - 23376599
Email: [email protected]
Address and contact number of Governing Body of Insurance Council
Secretary General Governing Body of Insurance Council,Jeevan Seva Annexe, 3rd Floor (Above MTNL),S. V. Road, Santacruz (W), Mumbai – 400 054,Tel: 022-6106889,Fax: 022-6106980, 6106052,Email:
[email protected] Integrated Grievance Management System
IRDA has launched the Integrated Grievance Management System (IGMS). IGMS is a grievance redress monitoring tool for IRDA. Policyholders who have grievances should register their complaints with the
Grievance Redress Channel of the Insurance Company first. If policyholders are not able to access the insurance company directly for any reason, IGMS provides a gateway to register complaints with
insurance companies. Complaints shall be registered with insurance companies first and only if need be, be escalated them to IRDA (Consumer Affairs Department). Website:
http://www.policyholder.gov.in/Integrated_Grievance_Management.aspx Toll Free Number of IRDA Grievance Call Centre: 155255, Timings: 8 AM to 8 PM -- (Monday to Saturday)
SBI General Insurance Company Limited
Registered and Corporate office : 9th Floor, A & B Wing, Fulcrum Building, Sahar Road, Andheri (East), Mumbai 400099,IRDA of India Reg.No.144