Latest Jea Mdms Overview - Ami MDM 21aug07a

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Meter Data Management System

Where We Are Now and Where We Are Heading
August 2007
Wayne Young
Director, Meter Reading, Billing & Collections
[email protected]
Technology Services…Keeping you informed 0 MDMS Overview - 2007

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Agenda
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n NMR Project Overview
n MDMS Scope
n MDMS Functional Overview
n MDMS Vision
n Lessons Learned

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Network Meter Reading (NMR) Project Overview
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n JEA owns, operates and manages the electric, water and wastewater
systems in Jacksonville, Florida.
Ÿ Florida's largest municipally owned electric utility and the eighth largest in the
United States.
Ÿ 113th largest of all 3,000 plus electric utilities in the country.
Ÿ Electric system serves approximately 400,000 customers in Jacksonville and
parts of three adjacent counties.
Ÿ Water system serves more than 240,000 water customers and 186,000 sewer
customers.
n JEA started its NMR initiative in 2001 and plans to complete it in 2007, its
main focus is to provide:
Ÿ customer service improvement and satisfaction;
Ÿ better system reliability and accuracy; and
Ÿ additional operational cost savings.

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Network Meter Reading (NMR) Project Overview
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n It is a multi-departmental and multi-year implementation project that

includes
Ÿ installation of a Cellnet radio frequency fixed network and fiber backhaul
infrastructure;
Ÿ Replacement or retro-fit of approx. 640,000 electric and water meters to
communicate with network; (360,000 elec, 280,000 wtr)
Ÿ development of interfaces to JEA information systems including its customer
information systems (CAIR), outage management system (CGI), field force
dispatch system (FFDS), etc.; and
Ÿ development of advanced Meter Data Management System (MDMS) to take
advantage of volumes of meter data.
n JEA owns all NMR hardware within its service territory. An O&M contract
is in place with Cellnet to maintain the RF network, and provide system
performance in compliance with contract metrics/service level
agreements. This contract will run thru the year 2016.

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Overview of JEA RF Fixed Network
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Relational
Utility Company System Controller Network
Database
Provides data and network management;
Utility Application serves as the customer data access point.
Gateway
Object Management
System (OMS)
MicroCell Controller System Controller (WAN Server)

Network (LAN) Network Operating System (NOS)
The MCC handles all local Management
processing for the CellNet
network. It tracks all NOC
endpoint devices and stores
the received data until the Wireless Wide Area Network
information is uploaded into (WAN)
the Relational Database.
The WAN routes information
between the System Controller
and MicroCell Controllers
using CellNet or other
3rd party technologies.
WAN Router
Endpoints Network Infrastructure

-3 Components
-MCC
-CM
-COM Hub

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640,000 mtrs ->3200 MCCs -> 34 CMs

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CIS, NMR Infrastructure & MDMS Timelines
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JEA Internal
MDMS developed
1) NMR project and CIS implemented at same time, 2) JEA develops own meter data
management system (MSRP) => JEA contracts for formal/standardized MDMS => MDMS
application improvements done incrementally, 3) New CIS implemented

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Why JEA Chose MDMS?
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n Became clear that vendor was just a data provider

Ÿ JEA’s new Customer Information System (CIS) had not fully stabilized and
adding complex interfaces to it was not feasible
Ÿ JEA builds MDM system to store data and serve as interface for vendor data base
and JEA CIS in order to eliminate/reduce new CIS interfaces
Ÿ Easier to develop new exception processing in MDMS
n Standardized Meter Data Management System (MDMS) a key

recommendation from SLB study
Ÿ Strategic vision to use NMR data beyond billing
Ÿ Single repository for all meter sources (NMR, MV90, Handheld etc.)
Ÿ Easier access to meter data for analysis and business intelligence
Ÿ Interfaces to other essential systems (Outage management, System Planning,
Data Warehouse, etc.)
Ÿ A separate MDMS will be easier to change for BPL, mesh RF and other NMR
technologies
n Vendor provided MDMS deemed less risky due to lack of internal SMEs on
NMR

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Scope of Initial NMR Phase II MDMS Project
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n MDMS Initial Scope

Ÿ Interface between vendor data file and CIS
Ÿ Meter Asset Management
Ÿ Network (MCC/Cell Master) Asset Management
Ÿ Single repository for analysis and business intelligence
Ÿ Data Collection Service Upgrade
Ÿ Virtual Move In/Out, Service Risk
Ÿ Customer Service Enhancement (leak detection, excessive consumption, etc.)
Ÿ Recovering lost revenue by identifying meter resets
Ÿ Revenue Enhancement (improved estimation, identification of zero consumption
meters, demand rate customers, etc.)
Ÿ Outage Management
Ÿ Distribution planning and engineering
Ÿ Bellwether Meters for Outage Management
Ÿ Transformer load management

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Meter Data Management System Flow
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External
Web Access to Customers
External Customer
Customers Information
System
(CAIR) Field Force
NMR Dispatch
((Cellnet)
Cellnet)
Cellnet) Pri System
ma
ry JEA Internal (FFDS)
Me
ter Customers
Da
ta
MV90 Data Marts

Meter Data
Data
Other Meter Data Management NMR Business
System Intelligence
ITRON (MDMS)
Energy Management
ata
System Planning
Market Research
Load Research
r D
Mete
r
he
Ot
Other Read Outage
Sources Management
(FFDS, FMS, System FMS
CAIR, etc.) (CGI)

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MDMS Functional Overview
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MSPR
DBMain
(NMR t/DBSyn
c
Daily B
Retro
fit Fil
es
a ds
Phase I) Move-i
n, move-o
ut, Off-
illing File
s ta ll and Me te r Re Fie ld O
Cycle C
ustome
In
Pos t /Da ily BSy nc rder Req r Requ
Billin g DBMaint/D ested R
Initial Load - Historical daily reads

uests, e read
Status
Update
s
Cellnet
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ad etc)
Dem billing re
(OCDB) Dail
and
Me g ra te class /ty
pe, last
ya te r includin nc h
nd Rea extras dule Sy
Billi ds ( c (plus cle sc he
Sys ng M DR t/DBSyn Billi ng cy ly Reads
tem ete R) DBMain is torical Month
Loa r Re ad - H
On- DBMa
d Sna ads Initial Lo
Daily Billi
ng File
er Read
Request CAIR
dem int/ psh tomer Met
Pos
CM t Ins
On-
dem an d DB o t O ff- Cycle Cus
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Dir /MCC tall Sy and R ue s Mov e-in,
Cellnet ect /M nc ea t
MA Regi s I U c o hroniz d mise “Lights Ou
t”
JMS RP t n a
Fla er Re nectiv t i on Verify single pre rking Lot)
gs ads i ty trouble call (Pa
Server
L ast G Service Request for Customer that should be on demand rate
as p a
nd Powe
r-Up N Field Order Request
o tifica
tions
Field Order ID (CAIR query)
MDMS
Field Order Status (Query/Response)
Meter Reads (Parking Lot)
TLM
Logical Disconnect Thresholds Exceeded)

An aggregation of a) Transformer and Meter Connectivity with Se
( Meter Tampering, Suspect Usage,

r
b) Meter Reads to assist with the TLM configuration parameters such Us vice
(Malfunctioning "Dead”Meters,
as coincidence curves, seasonal load profiles and alike (Parking Lot) ag Re
Us es an ques
Diagnostic Service Order
Violation Service Order

Request Service Order
ag
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Off-Cycle Meter Read
Battery Replacement)
ata g us
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Phase 1
Workload
Phase 2
CGI
Phase 3
MV90 ITRON
Phase 4

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MDMS FY05 Deliverables –Billing & Meter Related Applications
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n Current status
Ÿ in production since 11/2005
n Functionality
Ÿ Daily historical consumption and demand read data
– Table and graph form
– Configurable date range
– Meter flags and indicators (outage, reverse rotation, etc.)
– Read identifier (system, used in billing, extrapolated, interpolated, etc.)
Ÿ High Usage reports to notify customers (new process needs to be implemented)
Ÿ Billing reads to CAIR based on Cellnet Daily file and Billing file
– Interfaces to MV90 and ITRON Handhelds are not yet implemented
Ÿ Better integration of Meter Reading Exception work (manual reads for inaccessible meters, re-
reads, New process developed to handle NMR lag reading)
Ÿ Virtual Move In/Out (permanent solution)
– New process developed to handle exceptions for virtual move in/out process
– Modified (expedited) consumption no contract process
Ÿ Analysis of daily meter data to reduce revenue loss related to potential meter failure
– Low Battery flags for 5 consecutive days –field trip needed before battery fails
– Water Meter Error –indications of cut wire or bogus reading for a number of consecutive days
– Meter Reset –investigation needed to prevent revenue loss
– Zero Consumption (interim)–dead meter suspected –field trip needed to possibly replace meter
– Usage exceeds +-20% of last 3 months average (interim) –potential meter failure
– Missing Reads for a number of consecutive days –potential meter failure

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MDMS FY05 Deliverables –Billing & Meter Related Applications
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n Functionality (continued)
Ÿ Analysis of daily meter data to reduce revenue loss related to potential
investigation (New or modified process must be in place to handle reports and
associated field activities)
– Theft Flags –reverse rotation or magnetic flags –may require field trip to assess
– Potential theft report based on consumption in a premise with no active SA -
consumption no contract or CNC-1 process
– Theft Identified based on completion of CNC-1 above (this is the CNC-2 process)
– Potential Meter Problem/Water Leak
– Excessive Demand Missing
– Excessive Load Profile Missing
– C&I Meter with 1 channel of good data and the other bad
Ÿ Analysis of daily meter data to reduce revenue loss related to data issues (New
or modified process must be in place to handle reports and associated field
activities)
– Meters failing billing validation checks
– Exceptions related to data synchronization between CAIR, MDMS (NMR Phase II) and
Cellnet

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MDMS FY05 Deliverables –Outage Applications
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n Current status
Ÿ Outage/Restoration Events & Restoration Verification interfaces to FMS –in
production since 07/2005
Ÿ Group Outage (DCSB) and outage reports –in production since 11/2005
n Functionality
Ÿ Outage Events Processing –MDMS will receive outage data within 6 to 11
minutes of outage and pass the data to FMS for processing similar to customer
calls
Ÿ Restoration Events Processing –MDMS will receive restoration data within 6 to
11 minutes of restoration and pass the data to FMS; FMS will flag the outage as
NMR verified restored
Ÿ Restoration Verification –FMS will send a list of meters to Cellnet (thru MDMS)
to verify restoration status of each meter. Cellnet (thru MDMS) will send FMS
status of each meter whether the service is restored, or is still out or other
applicable status. SOCC will use this process to perform
– Transformer restoration verification, Single lights out verification
– Call-back verification - EOIS currently calls customers back or pages them or sends a text
message/email per the customer’ s request for a callback when power is restored. FMS
will now validate restoration status thru the NMR to eliminate/reduce incorrect calls
– Bellwether/Commercial Meters- better quality and more reliable outage and restoration
data for bellwether meters (JEA specified) or commercial meters. FMS processing for
bellwether meters or process changes for SOCC TBD
Ÿ Interface with EOIS –thru FMS for outage and restoration data

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MDMS FY05 Deliverables –Outage Applications
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n Functionality (continued)
Ÿ High Profile Outage Status Report –ability to request the current outage
status of the Duval county schools, lift stations, etc..
Ÿ Excessive Outage Report - a daily report which identifies any meter/service
point which has experienced more than X outages/momentaries over Y
consecutive days, where X and Y are configurable.
Ÿ Outage Exception Report –an exception report for any meter/service point
which has experienced more than X total outages.
Ÿ Outage Summary Report - a summary report totalizing the number of service
points for which outages have been reported. In outage scenarios, this report
could be produced on an hourly (or more frequent) basis.
Ÿ Outage History Report - a historical report (typically, run day after)
identifying the number of meters reporting outage events, number of meters
reporting restoration events, number of meters reporting an outage (from the
daily reads file), number of meters which an outage and a restoration, number
of meters with an outage and no restoration, etc.
Ÿ Pending Outage Report - a list of current outages (not yet restored) sorted
from the oldest to the newest (outage that began first is first on list)
Ÿ Transformer Outage Identification Report - After the daily reads file has
been processed, MDMS can identify an transformers for which reads were not
received for any meters associated with that transformer.

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MDMS FY05 Deliverables –Rate/System Planning
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n Current status
Ÿ Transformer Load Management
– Load consumption by service points
Ÿ System Load Snap shot data
– System peak data
Ÿ Load Profile Data
– Basic functionality
Basic flat file interface for Demand Side Management data in the process of being
collected

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MDMS FY06 Deliverables
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n Cellnet Synchronization
Ÿ Identify requirements for synchronization of MDMS with Cellnet systems and
processes. Configure MDMS and complete integration testing of the Cellnet
synchronization.
n Load Profile Support and Load Research Support

Ÿ Identify requirements for Cellnet Load Profile Adapter and load profile data
delivery. Configure the Load Profile Adapters and complete integration testing.
n Field Service Module Configuration

Ÿ Identify requirements for scheduled battery maintenance and scheduled meter
inspection and audit. Configure the Field Service Module and complete
integration testing for the Field Service Module.
n Outage Filtering and Enhancements

Ÿ Conduct data analysis and identify requirements for the enhancement of the
MDMS outage adapter and capabilities. Configure and complete integration of
these enhancements.
n RF Connectivity Synchronization
Ÿ Identify requirements for the capture and management of RF information from
Cellnet. Configure and complete integration of these enhancements and
modules.

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MDMS Screen Shots
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n MDMS Web Viewer (CSR/Billing Support/other areas)
n MDMS Interface to Outage Application

Ÿ Special Outage Interface –Duval County School Board

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JEA NMR - Duval County School Board Facilities Outage Map

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MDMS Journey at JEA
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Business
Intelligence
Strategic/Visionary
Energy
Supply
AMR Data Usage
Load
Research
Cutting Edge
Benefits
System
Planning
Outage
Customer
Care
Billing Legacy –everyone does it!
Time/Vision
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MDMS Roadmap
.d o .d o
(Core, Advance & Business Intelligence Applications)
Annual Bus.
Savings
FY05 FY06 FY07+
MDMS Core Applications
Single repository for all meters (NMR, MV90, ITRON) Strategic
MDMS Web Viewer (less rereads/investigations) ~$600K
Billing Interface for NMR Reads Essential
More Accurate Billing due to new meters etc. (Phase I) ~$10M
Exceptions Handling Essential
Cellnet synchronization Essential
Virtual Move in/Out ~$2M
Enhance theft detection ~$500K- $1M
MDMS Enhancements (CNC, Zero Cons, Demand etc) TBD
PM Activities (Battery replacement, meter inspection) Essential
MDMS Web Viewer integration with CC&B Essential
Replace MV90 for some customers TBD
MDMS Advanced Applications/Initiatives

Outage Core Interface with FMS
Outage Exceptions Reporting
School Board Outage
Legends ~ $500k- $1M
Other Group Outages
Item completed
Outage Enhancements/tighter integration w/FMS
Item underway Real- time Outage Interface
Item identified for FY07 Load Research/Rate Study Essential
Business Case/Owner TBD, Contractual Issues, etc. Advanced Load Research (targeted, adhoc) TBD
Remote Disconnect/Connect (pager tech) TBD
Pre- paid (hardware based) TBD
NMR Asset Management (w/MAXIMO) Essential
Data Integration/Business Intelligence

System Planning (daily cons, SLS)/ Transformer Load
~$500K- $1M
management
Conservation Initiative TBD
Load Forecasting/Generation Deferment (1% reduction in
system load results in $30M potential cost deferral (for 30 ~$1.5M
MW load savings)
Customer Education/Communication TBD
Interactive JEA.com for alerts, outages etc. TBD
Load Management applications (C&I customers primarily) TBD
Water Load Profile/ Potential TOU/Leak Detection TBD
Power Quality Analysis for C&I Customers TBD
System Reliability (using MCC voltage) TBD
Additional billing options for customers (choice of bill date,
TBD
on demand billing, more frequent billing, etc.)
Total Annual Savings (original NMR Business case) ~$17M

H H
PD PD
!
W
W
O
O
N
N
y
y
bu
bu
to
to
k
k
lic
lic
C
C
Lessons Learned
w
w
m
m
w w
w
w
o
o
.d o .c .d o .c
n Must have the highest level of sponsorship and buy-in

Ÿ Internal resistance will manifest itself in many different forms. Strong
executive leadership is required with frequent reminders to the company that
this is an important project.
n Have a vision/plan to use data beyond billing
n Develop separate system to house data and interface with other

systems
Ÿ CIS is not the right system
n Deal with the organizational inertia to changes

Ÿ Don’
t underestimate the scope of the process changes
Ÿ Use MDMS as the catalyst (and not a be all and end all system)
Ÿ Identify short and long term owners
– New method of doing business
– Identify the right ‘
change agent’
/early adopter
– Jobs will not necessarily be eliminated but they will change significantly
n Partner with the right vendor

Ÿ AMR/MDMS is a new field for most utilities and so, finding internal resources
with right skills/experience will be difficult

H H
PD PD
!
W
W
O
O
N
N
y
y
bu
bu
to
to
k
k
lic
lic
C
C
Lessons Learned
w
w
m
m
w w
w
w
o
o
.d o .c .d o .c
n Manage stakeholder expectation

Ÿ Requirements will be fuzzy at best. New requirements will be surfacing as
you deliver basic functionality. You must have a process to enhance the
functionally delivered at the same time as you are adding new functionality.
n Spend as much time as necessary crafting the contractual relationship

with your vendors (You will be glad you did!)
n Use Six Sigma or other quality tools during the project to run things
smoothly

H H
PD PD
!
W
W
O
O
N
N
y
y
bu
bu
to
to
k
k
lic
lic
C
C
Q&A
w
w
m
m
w w
w
w
o
o
.d o .c .d o .c
Questions?
Wayne Young
Director Meter Reading, Billing & Collections, JEA
21 West Church St.
Jacksonville Florida, 32202
Office: 904-665-7728
email: [email protected]

Latest Jea Mdms Overview - Ami MDM 21aug07a

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H H

Meter Data Management System

Director, Meter Reading, Billing & Collections

Technology Services…Keeping you informed 0 MDMS Overview - 2007

n NMR Project Overview

n MDMS Functional Overview

Technology Services…Keeping you informed 1 MDMS Overview - 2007

Technology Services…Keeping you informed 2 MDMS Overview - 2007

n It is a multi-departmental and multi-year implementation project that

Technology Services…Keeping you informed 3 MDMS Overview - 2007

MicroCell Controller System Controller (WAN Server)

Endpoints Network Infrastructure

Technology Services…Keeping you informed 4 MDMS Overview - 2007

Technology Services…Keeping you informed 5 MDMS Overview - 2007

Technology Services…Keeping you informed 6 MDMS Overview - 2007

Technology Services…Keeping you informed 7 MDMS Overview - 2007

Technology Services…Keeping you informed 8 MDMS Overview - 2007

Technology Services…Keeping you informed 9 MDMS Overview - 2007

n Became clear that vendor was just a data provider

n Standardized Meter Data Management System (MDMS) a key

Technology Services…Keeping you informed 10 MDMS Overview - 2007

n MDMS Initial Scope

Technology Services…Keeping you informed 11 MDMS Overview - 2007

MV90 Data Marts

Technology Services…Keeping you informed 12 MDMS Overview - 2007

Initial Load - Historical daily reads

Logical Disconnect Thresholds Exceeded)

( Meter Tampering, Suspect Usage,

Diagnostic Service Order

Violation Service Order

Off-Cycle Meter Read

Technology Services…Keeping you informed 13 MDMS Overview - 2007

Technology Services…Keeping you informed 14 MDMS Overview - 2007

Technology Services…Keeping you informed 15 MDMS Overview - 2007

Technology Services…Keeping you informed 16 MDMS Overview - 2007

Technology Services…Keeping you informed 17 MDMS Overview - 2007

Technology Services…Keeping you informed 18 MDMS Overview - 2007

n Load Profile Support and Load Research Support

n Field Service Module Configuration

n Outage Filtering and Enhancements

Technology Services…Keeping you informed 19 MDMS Overview - 2007

n MDMS Web Viewer (CSR/Billing Support/other areas)

n MDMS Interface to Outage Application

Technology Services…Keeping you informed 20 MDMS Overview - 2007

Technology Services…Keeping you informed 21 MDMS Overview - 2007

Technology Services…Keeping you informed 22 MDMS Overview - 2007

Technology Services…Keeping you informed 23 MDMS Overview - 2007

JEA NMR - Duval County School Board Facilities Outage Map

Technology Services…Keeping you informed 24 MDMS Overview - 2007

Technology Services…Keeping you informed 25 MDMS Overview - 2007

Technology Services…Keeping you informed 26 MDMS Overview - 2007

Billing Legacy –everyone does it!

(Core, Advance & Business Intelligence Applications)

MDMS Advanced Applications/Initiatives

Data Integration/Business Intelligence

Technology Services…Keeping you informed 28 MDMS Overview - 2007

n Must have the highest level of sponsorship and buy-in

n Have a vision/plan to use data beyond billing

n Develop separate system to house data and interface with other