TABLE OF CONTENTS

1.0 INTRODUCTION..............................................................................................................................................3
2.0 PURPOSE.........................................................................................................................................................3
3.0 SCOPE...............................................................................................................................................................3
4.0 TERM DEFINITION AND ABBREVIATIONS...............................................................................................3
5.0 ROLES AND RESPONSIBILITIES................................................................................................................4
6.0 PROCEDURE / GUIDELINES........................................................................................................................4
6.1 Continual Improvement................................................................................................................................4
6.2 Reporting of Non-conformity.......................................................................................................................5
6.3 Non-conformances.......................................................................................................................................5
6.4 Non-conforming Equipment.........................................................................................................................6
6.5 Corrective Actions.........................................................................................................................................6
6.6 Conducting Root Cause Analysis...............................................................................................................6
6.7 Follow-up of Corrective Actions..................................................................................................................6
6.8 Verification of Effectiveness and Closure of the Corrective Actions......................................................7
7.0 REFERENCED DOCUMENTS.......................................................................................................................7
8.0 REVIEW.............................................................................................................................................................8
9.0 RECORDS CONTROL....................................................................................................................................8

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information is prohibited without the expressed and written permission from 2GO Group.
 1.0 INTRODUCTION

2GO management has identified, established, implemented and maintained a process to control
planned temporary and permanent changes that impacts environmental performance.

2.0 PURPOSE

The purpose of this procedure is to define the process for continuous improvement and define the
controls implemented by 2GO Group to ensure non-conforming services are adequately identified,
investigated and appropriate corrective action initiated to prevent reoccurrence.

3.0 SCOPE

This procedure has been developed to encompass all operations and activities conducted within 2GO
Group.

4.0 TERM DEFINITION AND ABBREVIATIONS

4.1 Personnel - Any individual who works as probationary, regular, part time or casual under a
contract of employment.

4.2 Continual Improvement - An ongoing effort to improve the quality of services being delivered.

4.3 Audit - A systematic, independent, and documented process for obtaining audit evidence. This
is achieved by objectively evaluating the extent to which the audit criteria are fulfilled.

4.4 Correction - Action to eliminate a detected nonconformity (ISO 9000:2015 Sec. 3.12.3)

4.5 Corrective Action Report (CAR)- This is the form used to initiate and record correction and
corrective actions on identified nonconformities.

4.6 Corrective Action - Generally a reactive process to eliminate the cause of a detected
nonconformity or other undesirable situation. Corrective action is taken to prevent a recurrence.

4.7 Non-conformity - The non-fulfillment of specified requirements within the planned arrangements.

4.8 Opportunities for improvement - an observed situation which is not a major or minor
nonconformity but, where results achieved, based upon the auditor’s judgment and experience
in that commodity are perhaps: not optimal, less than well organized, over-complicated
4.9 Shall – Mandatory

4.10 Should - Recommended but not mandatory

5.0 ROLES AND RESPONSIBILITIES

5.1 All employees

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information is prohibited without the expressed and written permission from 2GO Group.
 5.1.1 Shall ensure awareness to their roles and responsibilities in achieving conformance to
EMS requirements, including the consequences and countermeasures whenever planned
results are not achieved.

5.2 Auditor/Initiator of CAR

5.2.1 Conducts verification and closure of the proposed correction/corrective action

5.3 Pollution Control Officer

5.3.1 Responsible in notifying the auditor/initiator of the CAR to conduct verification on whether
the proposed correction/corrective action.
5.3.2 Ensures the on-time verification and closure of the nonconformities
5.3.3 Ensures that the records will be maintained
5.3.4 Responsible for keeping the Corrective Action Reports

5.4 Site Supervisor

5.4.1 Determine the root cause of non-conformances raised.

5.4.2 Decide on the appropriate correction/corrective action and close out the CAR’s.
5.4.3 Ensuring that an effective communication process is in place to present information
regarding the status of actions.
5.4.4 Ensure that all reported events are investigated to the appropriate level and actions
assigned.

5.5 Recipient of issued CARs

5.5.1 Shall ensure that appropriate actions are carefully reviewed and approved and are taken
without undue delay to eliminate nonconformities and their causes.

6.0 PROCEDURE / GUIDELINES

6.1 Continual Improvement

6.1.1 Continual improvement may be identified via input from many methods including, but not
limited to:

 Results of internal, third party and external audits

 Employees
 Training and other contractors
 Management and Staff Meeting
 Validation Session
 Legislative and Department changes
 Interactions and meetings with existing and potential clients.
 Result of monitoring and measurement of environmental activities which identified
that can have significant impacts
 Result of the review of the company’s compliance to legislative and another
regulatory requirement
 Feedback from government agencies and other concerned parties, including
complaints.
 Results of inspections

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information is prohibited without the expressed and written permission from 2GO Group.
  Environmental incidents

6.2 Reporting of Non-conformity

6.2.1 When nonconformities are identified and/or anticipated they must be documented on
2GO-CORP-FROM-ENV-005_Correction and Corrective Action Report Form. This form
contains information that includes, but not limited to:

 Description of nonconformity,
 Root-cause analysis,
 Proposed correction/corrective action,
 Individuals responsible for initiating and implementing correction/corrective action,
 Target completion date and follow-up date.

6.3 Non-conformances

6.3.1 Activities are deemed significantly non-conforming when the non-conformance could
place 2GO Group in breach of the terms and conditions of a contract, customer
requirements or legislative requirements relating to environment.
6.3.2 A non-conformance can be raised following the identification of a non-conforming
product or service.
6.3.3 Any health and safety incident that has a possible adverse impact on the environment
shall be reported and addressed by means of Corrective Action Report. Likewise, any
environment-related complaints from the community and other external parties captured
in Stakeholder’s Feedback Form shall also be responded to and addressed using the
2GO-CORP-FROM-ENV-005_Correction and Corrective Action Report Form.

6.4 Non-conforming Equipment

6.4.1 Identified non-conforming equipment shall be assessed based on the degree of its
inaccuracy and unsuitability that may affect the quality of its output. Where practical, the
service is re-performed, re-inspected, and/or re-tested. If the service has already been
provided, the potential problems that could arise through the use of the suspected faulty
product or equipment shall be evaluated by management. Contractors or service
providers shall be notified if the equipment is not conforming as per agreement and
might pose a high risk of failure.

6.5 Corrective Actions

6.5.1 To All non-conformances shall be reviewed by the Site Operations Management and the
2GO-CORP-FROM-ENV-006_Continual Improvement Register shall be generated.

6.5.2 Corrective actions shall be appropriate to the significance of the effects of the non-
conformities encountered, including the environmental impact(s).

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information is prohibited without the expressed and written permission from 2GO Group.
 6.6 Conducting Root Cause Analysis

6.6.1 The recipient of the Corrective Action Report shall conduct a Root Cause Analysis using
the Root Cause Analysis Form.
6.6.2 RCA should be conducted to identify the root cause/s of the nonconformity. Corrective
Actions should be determined to address the cause of the problem and to prevent the
recurrence.
6.6.3 Filled-out Root Cause Analysis form shall be submitted to the HSE Committee for
approval within 7 days from the receipt of the Corrective Action Report.
6.6.4 Once the RCA form is approved, the root cause/s and corrective actions will be then
written in the Corrective Action Report.
6.6.5 Filled-out Corrective Action Report together with the approved RCA will be submitted to
the Pollution Control Officer for filing.
6.6.6 All the approved correction/corrective action will be summarized and recorded in the
2GO-CORP-FROM-ENV-006_Continual Improvement Register. Closure of the
nonconformity will be indicated in the register. The register will be reviewed and
approved by the Site Operations Management.

6.7 Follow-up of Corrective Actions

6.7.1 The Pollution Control Officer is responsible for keeping prepare the Continual
Improvement Register and submitting it to the Lead Auditor.
6.7.2 When the target date of the correction/corrective action is due, the Lead Auditor will
notify the auditor/initiator of the CAR to conduct the verification on whether the proposed
correction/corrective action is already in place
6.7.3 Results of the actions taken, and the verification results must be written on the follow-up
portion Corrective Action Report form.
6.7.4 If the CAR recipient cannot resolve the problem by the specified due date and will
necessitate a re-schedule, the recipient is responsible for determining an acceptable
alternate due date with the initiator. The auditor/initiator of the CAR will then conduct
another verification of the rescheduled timeline of the proposed action.

6.8 Verification of Effectiveness and Closure of the Corrective Actions

6.8.1 Once the target completion date is due, the Lead Auditor, who is responsible for keeping
the submitted replies, shall notify the initiator to conduct the verification on whether the
proposed correction/corrective action is already in place and effective.

6.8.2 Criteria for determining closure and effectiveness of the corrective action implemented.
 When a specific non-conformity raised including findings from internal audit did not
recur in 3 months after implementation of the corrective action.

 For external audit findings closure will depend on the result of the external audit
verification schedules set by the external parties.

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information is prohibited without the expressed and written permission from 2GO Group.
 6.8.3 Results of the actions taken, and the verification results must be written on the
verification portion of CAR.
6.8.4 During the assessment of the effectiveness of the Corrective Action, changes on EMS
due to the implementation of such Corrective Action must be investigated. The noted
non-conformity must be included in the discussion during verification as well as its
causes to ensure that the specified non-conformity will not recur, or no similar non-
conformity exists.
6.8.5 Ensure that the new follow-up date is properly recorded on the CAR. Closed CARs shall
be returned to the Lead Auditor. Continual Improvement Register will be updated
indicating the status of the verified CAR’s

7.0 REFERENCED DOCUMENTS

 EMS Manual
 Internal Audit Procedure
 SOP-2GO-HSE-EMS-004_Continual Improvement Procedure

8.0 REVIEW

The organization shall review the effectiveness of this Procedure semi-annually for suitability and
adequacy. The organization shall decide to adjust if necessary.

This documented information contains confidential propriety trade information of 2GO Group. Discloser of this
information is prohibited without the expressed and written permission from 2GO Group.