VIRTUAL INTERNSHIP PROGRAM AT

BRILLIANT HOSPITALITY MANAGEMENT

SERVICES, INC.

Felix Huertas Street, Sta. Cruz, Manila

A NARRATIVE REPORT

Submitted to the
COLLEGE OF BUSINESS, ACCOUNTANCY AND PUBLIC ADMINISTRATION
ISABELA STATE UNIVERSITY
Echague, Isabela

In Partial Fulfillment of the Requirements

for the Degree
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

JUAN DELA CRUZ

2022
 ISABELA STATE UNIVERSITY
VISION, MISSION, COLLEGE GOAL AND OBJECTIVES
OF THE PROGRAM

VISION

A leading research university in the ASEAN Region.

MISSION

Isabela State University is committed to develop globally competitive human,

technological resources and services through quality instruction, innovative research,
responsive community engagement and viable resource management programs for
inclusive growth and sustainable development

COLLEGE GOAL

The College aims to equip its students with the necessary conceptual, human and
technical knowledge, skills and competence in the different field of specialization in
preparation for their complex function as professionals and responsible citizens in the
world of work.

OBJECTIVES OF THE BSHM PROGRAM

1. Provide food & beverage service and manage the operation seamlessly based on
industry standards.
2. Plan and implement a risk management program to provide safe and secure
workplace.
3. Conduct research and extension activities in the fields of hospitality Management.
4. Exhibit proficiency in oral and written communication and acquire basic
communication and interaction skills in foreign language for global
competitiveness.
5. Undertake tasks, functions, duties and activities in the operation of hotels and
restaurants in accordance with the competency standards.
6. Perform work activities effectively and efficiently to the standards expected to the
operation required in the hospitality sector.
7. Work with the variety of technologies in accordance with the competency standards
to be locally and globally competitive.
8. Demonstrate the values of fairness, transparency, accountability, hard work,
honesty, patience, diligence, innovativeness and risk taking.

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 APPROVAL SHEET

This narrative report attached hereto entitled “VIRTUAL INTERNSHIP

PROGRAM AT BRILLIANT HOSPITALITY MANAGEMENT SERVICES,

INC.”, presented and submitted by MR. JUAN DELA CRUZ in partial fulfillment of

the requirements for the degree in BACHELOR OF SCIENCE IN HOSPITALITY

MANAGEMENT is hereby endorsed for approval.

____________________________
OJT Coordinator

__________________
Date

________________________________________________________________

Accepted and approved in partial fulfillment of the requirements for the Degree in

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION.

JOAN TOMAS-RUIZ, DPA

Dean, College of Business, Accountancy
and Public Administration

Recorded by:

MELODY E. LIM
College Secretary

iii
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 ACKNOWLEDGEMENT

Begin your acknowledgement here. This section must be double-spaced but

should not be more than 2 pages long. Indent the first line of each paragraph.

iv

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 EXECUTIVE SUMMARY

Begin your text here. The executive summary contains short narrative covering

the whole paper that includes background information about the program and the host

agency, assessment, conclusions and recommendations.

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 TABLE OF CONTENTS

Page No.

Title Page i

Vision, Mission, College Goals and

Objectives of the Program ii

Approval Sheet iii

Acknowledgement iv

Executive Summary v

Table of Contents vi

I THE TRAINING PROGRAM 0

A. Importance of the Training 0

B. Objectives of the Training 0
C. Time and Place of the Training 0
D. Strategy and Limitation of the Training Program 0

II COMPANY PROFILE 0

A. Historical Background of the Company 0

B. Vision/Mission/Objectives of the Company 0
C. Organizational Chart of the Company 0
D. Profile of Resource Person/Lecturers 0

III OPERATIONAL ASPECTS 0

Virtual Session Progress Reports:

Virtual Session 1 0
Virtual Session 2 0
Virtual Session 3 0
Virtual Session 4 0
Virtual Session 5 0
Virtual Session 6 0
Virtual Session 7 0
Virtual Session 8 0
Virtual Session 9 0
Virtual Session 10 0

vi
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 Virtual Session 11 0
Virtual Session 12 0
Virtual Session 13 0
Virtual Session 14 0
Virtual Session 15 0
Virtual Session 16 0
Virtual Session 17 0

IV SELF-ASSESSMENT 0

Competencies Gained and Learning Experiences

0
Impact to Field of Specialization 0

V CONCLUSION AND RECOMMENDATIONS 0

VI APPENDICES 0

Appendix A. Curriculum Vitae 0

Appendix B. Certification of Completion 0
Appendix C. Evaluation Sheet by the OJT to
the Agency 0
Appendix D. OJT Photos/Documentations 0

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 I. THE TRAINING PROGRAM

A. Importance of the Training

The On-the-Job Training is one of the requirements of the Bachelor of Science in

Business Administration program of the College of Business, Accountancy, and Public

Administration. The student must undergo this training to expose himself to the field of

business operations. The theories that he had learned from the classroom will be applied

in the real business situation, thus increasing his efficiency and improving his technical

know-how.

The On-the-Job Training program is a highlight of the course Bachelor of Science

in Business Administration. It plays a great role for the student trainee because it

enhances his knowledge, skills, habits, attitudes, and abilities in the business world

exposes the students to the dynamics of business operation and management; improves

their working habits; and serves as a stepping stone to build self-confidence which

necessary when they work as an employee. Thus, they will acquire the different strategies

and techniques for managing a business in line with their field of expertise. Furthermore,

it sharpens the perception and insights of the students in the application of the business

practices to the technology applied.

However, due to the pandemic situation, standard On-the-Job Training activities

have been restricted. To meet the necessity for knowledge and capability development,

particularly in the field of practice, the On-the-Job Training has been modified and

redesigned as a Virtual Internship Program.

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 The Virtual Internship Program is organized in partnership with an external

agency that will conduct and provide the training method through an interactive webinar-

style format in which students are still required to participate actively and complete

assigned tasks during each session.

Finally, in spite of the limitations, such training is designed for the total

development of the students in their chosen fields of specialization, especially in the field

of management.

B. Objectives of the Training

Generally, the main objective of conducting this virtual training is to develop the

students in terms of physical, mental, emotional as well as spiritual aspects of their life

and to bridge the gap between theoretical and actual practice in spite of the pandemic

limitations.

Specifically, the virtual training was conducted to attain the following objectives:

1. Relate theoretical concepts to actual practice by introducing them to the

operations and procedures in a professional setting.

2. Develop and enhance technical know-how and strategies involved in real-life

business settings especially required in the practice of their profession;

3. Serve as a stepping stone to building self-confidence and preparedness which is

necessary when they work as an employee; and

4. Increase job effectiveness and efficiency.

C. Time and Place of the Training

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 The webinar-type virtual training was conducted through a video conferencing

platform from ________ to ________. The trainee’s schedule varies depending on the

topics assigned per session. The virtual training sessions were conducted at least twice a

week.

D. Strategy and Limitations of the Training

The trainees are required to actively participate in the webinar sessions and

submits the required assessment tasks and other related tasks per session as agreed upon

by the head of the agency and the coordinator of the ISU-OJT Program stipulated in the

program of work jointly prepared for the purpose. The webinar has 17 sessions as

follows:

Virtual Session 1 Quality Service amidst Pandemic

Virtual Session 2 Career in Hospitality Industry Post-Covid19 Pandemic

Virtual Session 3 Hospitality Industry Continues to Rise Through the

Pandemic and Beyond

Virtual Session 4 Cruise Line Industry in the New Normal Operations

Virtual Session 5 Front Office Operations in the New Normal

Virtual Session 6 Restaurant /Dine-In in the New Normal Operations

Virtual Session 7 Travel Agency in the New Normal Operations

Virtual Session 8 Human Resources Operations Amidst Covid-19 Pandemic

Virtual Session 9 Food Safety and Hygiene Practices in the New Normal

Virtual Session 10 Airline Industry in the New Normal Operations

Virtual Session 11 Events Management in the New Normal

Virtual Session 12 Barista Operations

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 Virtual Session 13 Bartending Operations

Virtual Session 14 Kitchen Brigade

Virtual Session 15 Housekeeping in the New Normal Operations

Virtual Session 16 Global Revenge Tourism

Virtual Session 17 Personality Development and Attitude towards Success

The students were treated as trainees in the webinar. Hence, they are required to

participate activity during the webinar sessions and submit output demanded by the

assigned resource speakers. The different activities and exercises given will be to develop

and enhance the business skills and competencies of the trainees, which will also be the

basis for the awards to be given to the trainees after finishing all the webinar sessions.

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 II. COMPANY PROFILE

A. Historical Background of the Company

B. Vision/Mission/Objectives of the Company

C. Organizational Chart of the Company

D. Profile of the Resource Speakers/Lecturers

 III. OPERATIONAL ASPECTS

Virtual Session 1 – Topic:

Lecturer:
Date/Time:
Meeting ID:

Discuss/describe the proceedings of the session

Virtual Session 2 – Topic:

Lecturer:
Date/Time:
Meeting ID:

Discuss/describe the proceedings of the session

Virtual Session 12 – Topic:

Lecturer:
Date/Time:
Meeting ID:

Discuss/describe the proceedings of the session

 IV. SELF - ASSESSMENT

Begin your text here. Describe the competencies and learning experiences gained,
and discuss its impact to your field of specialization.
 V. CONCLUSION AND RECOMMENDATION

Begin your text here. Summarize the overall virtual training experience and the
competencies, learning experiences gained, and its impact to your specialization. State
your recommendations for improvement.
APPENDICES

Appendix A. Curriculum Vitae

Appendix B. Certification of Completion
Appendix C. Evaluation Sheet by the OJT to the Agency
Appendix D. OJT Photos/Documentations

NOTE: Each appendix should be in separate pages.