SoftCall Manual

Table of Contents
Overview........................................................................................................................................... 3 Minimum System Requirements ...................................................................................................... 3 Technical Specifications.................................................................................................................... 3 Web Sign Up ..................................................................................................................................... 4 Installation ........................................................................................................................................ 5 Usage ..............................................................................................................................................10

Overview
"Communicating over the internet reduces your international telephone bills dramatically"
SoftCall is a PC-to-Phone software that guarantees quality service from the beginning to the end while insuring dramatic savings on your international phone calls.

You only need one Internet connected computer to use the SoftCall services and the call will be handled by us all the way to the called party, ensuring real time, sound and clear conversations.

Minimum System Requirements

CPU: 800MHz or higher Memory: 512MB Sound card 16 bit 64k internet connection Windows 2000/XP/2003/Vista DirectX 9 or higher

Technical Specifications

Audio call: G.711 aLaw/uLaw, GSM, iLBC, G723.1, G729 Support TLS/SRTP Support P2P call without SIP proxy server Audio Tuning Wizard Microphone & Speaker Device Selector Acoustic Echo Cancellation Comfort Noise Generation Voice Activity Detector Comfort Noise Generation

Web Sign up
Sign up by filling out all the requested information (The fields with red asterisks), enter the security code at the bottom of the page and click on submit to create your account.

Installation
Go to www.softcall.me and choose the download section in order to view its content. Click on the Download our SoftCall Now! image on the bottom right of the main page as shown in the below print screen

A window will pop up. Press save file to download the product.

Double click on the icon once done and follow the instructions of the setup wizard. Click next all the way through then press install and finish to complete the download.

A window will pop up asking you to enter your username and password in order to login and start using SoftCall.

After validating your credentials, you will login to SoftCall.

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Usage
External Features

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1. Displays a variety of information such as the balance, the correspondent number, the calling destination, the cost per minute and the call duration. 2. Displays the correspondent number. 3. Calls the correspondent. 4. Clears the correspondent number. 5. Hangs up the call. 6. Increases /decreases or mute the speakers/headset volume. 7. Increases/decreases or mute the microphones volume. 8. Records the conversation that will be saved in an audio file with a wav extension. The recording will be found be easily found in the chosen location. This location can be specified as follows: 9. XEFR : Call transfer and forwarding, forwards the call to another correspondent by pressing XEFR during the current call then choosing another line and dialing the correspondents number and pressing the XEFR button one last time. 10. Holds the current call. 11. AA: Automatic Answer, automatically answers the coming calls. 12. DND: Do not Disturb, Rejects all incoming calls. 13. Conf: conference, allows a conference call as follows: Choose line 1 and call the first correspondent, then choose line 2 to call the second correspondent then press conf to obtain a conference call of 3 parties. The conference call may include 5 parties at a time. 14. Gives the user a detailed report including the destination number, the date and time of the call, the call duration and the cost of each and every call performed.

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15. Contains the options and settings of the SoftCall including the audio and video recording folder and the sound effect. Details of these options will be mentioned in the last section of this manual Internal Options and Settings 16. Adds a contact to your friends list by entering all the required information including the SIP number which is the account ID or the registered username of the contact in question and other basic parameters such as the first and last names, phone number etc. 17. Displays the call logs including the dialed numbers, received calls and missed calls. 18. Contains the list of added contacts

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Internal Options and Settings

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1- Sign out from SoftCall and keep the login interface in the background 2- Manipulate some Audio related options

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3- Start Network Test to make sure that the internet is working fine and that the needed ports for SoftCall to function properly are open. It reflects the users network environment status.

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4- Audio Codecs Settings

Change the selected codecs preferences in order to optimize the audio quality. The up and down arrows are used to change the preferences and the left and right arrows are used to remove unwanted codecs and to add them back if necessary. The codecs preferences manipulation as well as their removal and addition will only be done if recommended by our quality assurance team. 5- Audio Setup used for the speaker /Microphone manipulation and for the microphone/speakerphone testing. 6- View audio record files to check all the files of your recorded conversations. 7- Send feedback will take the user to his e-mail account on outlook and open a new blank message with the SoftCall Support e-mail address so that he/she send us any request, complaint or feedback.

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8- Help will take the user to the SoftCall FAQ and Manual as well for further assistance and clarifications. 9- About will display the SoftCall version along with the release date. 10- Exit will sign out and close SoftCall.

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