0% found this document useful (0 votes)
55 views48 pages

Profile FIS - EN

FPT Information System Corporation (FIS) is a member of the FPT Corporation founded in 1994. FIS has transformed from a holding company model to a "One FIS" model and has over 3,000 engineers specialized in application software development, IT services, system integration and other areas. Some key milestones in FIS's history include winning international awards for its hospital software and e-government systems, implementing large projects in countries like Bangladesh and the Philippines, and becoming a strategic partner for companies like Cisco, Microsoft, and SAP. FIS's goal is to become a leading global software and IT services company in Southeast Asia.

Uploaded by

Tuấn Huỳnh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
55 views48 pages

Profile FIS - EN

FPT Information System Corporation (FIS) is a member of the FPT Corporation founded in 1994. FIS has transformed from a holding company model to a "One FIS" model and has over 3,000 engineers specialized in application software development, IT services, system integration and other areas. Some key milestones in FIS's history include winning international awards for its hospital software and e-government systems, implementing large projects in countries like Bangladesh and the Philippines, and becoming a strategic partner for companies like Cisco, Microsoft, and SAP. FIS's goal is to become a leading global software and IT services company in Southeast Asia.

Uploaded by

Tuấn Huỳnh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 48

FPT INFORMATION SYSTEM CORPORATION

PROFILE
CÔNG TY +ӊ 7+Ӕ1* 7+Ð1* 7,1)3T

www.fpt-is.com
GENERAL INFORMATION
1 GENERAL INFORMATION

Name : FPT Information System Corporation


Company name in abbreviation: FIS., Corp

3ORW(3KҥP+QJ6WUHHW+D1RL
Tel : +84.24.3 562 6000
Fax : +84.24.3 562 4850
Website : www.fpt-is.com

37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ ),6 LVDPHPEHURI)37&RUSRUDWLRQ


)RXQGHGLQXSWR),6WUDQIRUPIURPKROGLQJVXEVLGLQDULHV
FRPSDQLHVPRGHOWR³2QH)LV´PRGHO

,6KDVRYHUHQJLQHHUVVSHFLDOL]HGLQWHUPRIDSSOLFDWLRQVRIWZDUH
GHYHORSPHQW(53VHUYLFHV,7VHUYLFHVV\VWHPLQWHJUDWLRQ%XVLQHVV
3URFHVVRXWVRXUFLQJDQGHOHFWURQLFVHUYLFHV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
+,6725<
'(9(/230(17675$7(*<
2.1 +ISTOR< MILESTONES

2018

/DXQFKHG)37H+RVSLWDOZKLFKKDVEHHQLPSOHPHQWHGIRUPRUHWKDQELJDQGVPDOO
SXEOLFDQGSULYDWHKRVSLWDOVLQ9LHWQDPHVSHFLDOO\VWDWHKRVSLWDOVZLWKKLJKHVWOHYHORI
FRPSOH[LW\VXFKDV%DFK0DLKRVSLWDO&KR5D\KRVSLWDO
4XDQJ1LQK(*RYHUQPHQW6\VWHPGHYHORSHGE\)37,6ZRQWKH$62&,2$ZDUG
7KH0RELOH1XPEHU3RUWDELOLW\3URMHFWLPSOHPHQWHGE\)37,6HQKDQFHGWKHTXDOLW\RI
QHWZRUNRSHUDWRUVLQ9LHWQDPDQGSXWEHQHILWVDQGFRQYHQLHQFHIRUWHQVRIPLOOLRQVRIPRELOH
XVHUVDVWRSSULRULW\

2016 
),6WUDQVIRUPHGRUJDQL]DWLRQIURPKROGLQJVXEVLGLDULHVFRPSDQLHV¶PRGHOWR³2QH),6´
PRGHO
6XFFHVVIXOWUDQVIRUPDWLRQIURP,62WR,62

2015
WRQ WKH KLJKHVW YDOXH JOREDOL]DWLRQ LQIRUPDWLRQ WHcKQRORJ\ cRQWUDcW LQ )3TKLVWRU\
&RQWUDFW ³6XSSO\ GHSOR\PHQW DQG PDLQWHQDQFH VAT PDQDJHPHQW V\VWHP³ ,V$V IRU
%DQJODGHVKYDOXHRIPLOOLRQ

2014
),6ZRQ $3,&TA AW$5'6
,PSOHPHQWHGPDQ\ODUJHJOREDOSURMHFWV%DQJODGHVK3KLOLSSLQHV0\DQPDU
),6VXSSO\VHUYLFHV³(OHFWURQLFWLFNHWLQJV\VWHP´IRUVLHWQDP5DLOZD\&RUSRUDWLRQ

2013
),6SLRQHHUWRLQWURGXFHHOHFWURQLFVHUYLFHVWRPDUNHW

2012
),6¶V VRIWZDUH LV OHDGLQJ LQ 6RXWK (DVW $VLD 5HSUHVHQWLQJ IRU VLHWQDP WKH WZR
VRIWZDUH GHYHORSHG E\ ),6 KDV ZRQ *ROG DQG 6LOYHU SUL]HV LQ $6($1 I&T AZDUGV
  AI&T$ *ROG SUL]H LV IRU +RVSLWDO JHQHUDO PDQDJHPHQW VRIWZDUH  )3T
H+RVSLWDO IT SURGXFW IRU SULYDWH VHFWRU DQG WKH 6LOYHU LV IRU (OHFWURQLF *RYHUQPHQW
0DQDJHPHQW6\VWHP)3TH*RY IT SURGXFWIRU3XEOLF6HFWRU 

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
2.1 +ISTOR< MILESTONES

2011

-XQLSHU 1HWZRUNV(OLWH3DUWQHU
VLQDVD RIILFLDOO\ UHFRJQL]HG WZR )37 ,6 VRIWZDUH SURGXFWV ZLWK 6DR KKXH DZDUGV IRU
)3774'T HOHFWURQLF FXVWRPV FOHDUDQFH V\VWHP DQG )37L+53 KXPDQ UHVRXUcHV
DQG SD\UROO PDQDJHPHQWV\VWHP
),6 HVWDEOLVKHG  PHPEHU FRPSDQLHV ZKLFK LV QDPHG )37 IQIRUPDWLRQ 6\VWHP
6LQJDSRUH3WHLWG DQG)37,QIRUPDWLRQ6\VWHP &DPERGLD3WHLWG
)37 IQIRUPDWLRQ 6\VWHP &RUSRUDWLRQ WUDQVIRUPV WR 2QH PHPEHU OLPLWHG &RPSDQ\
)37,QIRUPDWLRQ6\VWHP &RUSRUDWLRQ
2010

),6 DQG PHPEHU FRPSDQLHV SDVVHG WKH UHHYDOXDWLRQ RI IQIRUPDWLRQ 6HFXULW\


0DQDJHPHQW6\VWHP &HUWLILFDWH,62,(& 
),6 ZDV JUDQWHG  TRS  IT& VLHWQDP  AZDUGV IRU ³TRS LQIRUPDWLRQ V\VWHP
LQWHJUDWLRQ VHUYLFH 3URYLGHU &XS´ DQG ³ TRS VRIWZDUH FRPSDQ\ &XS´ LQ WKH ³ *ROG
0HGDO DQG TRS  IT& VLHWQDP ´ AZDUG &HUHPRQ\ LQ +RcKLPLQK &LW\

2009

)3T ,QIRUPDWLRQ 6\VWHP &RPSDQ\ /LPLWHG WUDQVIRUPV WR )3T ,QIRUPDWLRQ 6\VWHP


&RUSRUDWLRQ
),6 DQG .'', DQG ITX FRIRXQGHG WKH ,QWHUQDWLRQDO THOHKRXVH VLHWQDP &RUSRUDWLRQ
SURYLGLQJ'DWD&HQWHUVHUYLFHVLQVLHWQDPDQGLQWKHUHJLRQ
),6 HVWDEOLVKHG LWV HLJKWK PHPEHU ZKLFK LV QDPHG )3T ,QIRUPDWLRQ 6\VWHP RI WKH 6RXWK
)3T,66RXWKIRUVKRUW 

6$3KDVKRQRUDEO\RIIHUHG),6WKHSUL]H³TRSVLHWQDP3DUWQHU AZDUG´

DERXW'DWD&HQWHUDQG%32LQVLHWQDP

2008

(VWDEOLVKHGPHPEHUFRPSDQLHVFHQWHUVDQGEXVLQHVVDVVXUDQFHGHSDUWPHQWV

6\PDQWHF3ODWLQXP3DUWQHU

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
2.1 +ISTOR< MILESTONES

$3&(OLWH'DWD&HQWHU3DUWQHU±WKH*ROGHQ3DUWQHUIRU'DWD
7KH %HVW IT 6HUYLFH 3URYLGHU AZDUG IURP VLHWQDP 0LQLVWU\ RI ,QIRUPDWLRQ DQG
&RPPXQLFDWLRQV
6DR.KXH AZDUGIRU)3T6PDUW&RQQHFW%DQNDQG6HFXULWLHV&RQQHFWLQJ6RIWZDUH
7KHEHVWSHUIRUPDQFHLQ,QIRUPDWLRQ THFKQRORJ\DQG THOHFRPPXQLFDWLRQ,QGXVWU\

2007 - 2006:
0HUJH WKH )3T IQIRUPDWLRQ 6\VWHP &RPSDQ\ /LPLWHG )3T 6RIWZDUH 6ROXWLRQ
&RPSDQ\ /LPLWHG DQG )3T (53 6HUYLFHV &HQWHU WR IRXQG D QHZ )3T IQIRUPDWLRQ
6\VWHP &RPSDQ\ /LPLWHG
TKH %HVW 6\VWHP IQWHJUDWRU; +LWHcK 3DUWQHU; THOHcRPPXQLFDWLRQ LQWHJUDWLRQ
3DUWQHU; AGYDQWDJHG 6HUYLFH 3DUWQHU DQG TKH EHVW SDUWQHU WR VDWLVI\ cXVWRPHUV
DOO DZDUGHG E\ &LVFR6\VWHP
&LVFR 'LDPRQG3DUWQHU LQ3DFLILF AVLD AZDUG
2005

0LFURVRIWDQG&KHFN3RLQW*ROG3DUWQHU

2004
7KH)LUVW&LVFR*ROG3DUWQHULQ,QGRFKLQD
AZDUGHG WKH ³ %HVW 6ROXWLRQ 3URYLGHU LQ VLHWQDP´ 6WDWXV IRU WKH VL[WK FRQVHFXWLYH E\
3&WRUOGVLHWQDP0DJD]LQH

2003

7KH)LUVW%UDQFK&RPSDQ\RI)3T&RUSRUDWLRQ
7KH)LUVW&LVFRV\VWHP6LOYHU3DUWQHULQ,QGRFKLQD

3&WRUOGVLHWQDP0DJD]LQH

1994

(VWDEOLVKPHQWRI)3T,QIRUPDWLRQ6\VWHP&HQWHU

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
2.2 DEVELOPMENT STRATEG<

,6GHVLUHVWREHFRPHJOREDOFRUSRUDWLRQOHDGLQJ$6($1LQGHYHORSLQJDSSOLFDWLRQ
VRIWZDUH,7VHUYLFHVDQGV\VWHPLQWHJUDWLRQ(OHYDWHVRIWZDUH,7VHUYLFHVRI9LHW-
QDPHVHH[SHUWVWRLQWHUQDWLRQDOVWDWXUH&RQWULEXWHWRQDWLRQDQGFRPPXQLW\
FIS is a member of FPT Corporation
,QWKHSDVW\HDUV)37KDVQRWRQO\SLRQHHUHGLQEXLOGLQJDQGGHYHORSLQJ9LHWQDPHVHEUDQGHG
VRIWZDUH DSSO\LQJ WHFKQRORJ\ WR OLIH FUHDWLQJ EHQHILWV WR SHRSOH DQG EXVLQHVVHV PRGHUQL]LQJ
QDWLRQDOEDFNERQHLQGXVWULHVSURYLGLQJ\RXQJSHRSOHZLWKHGXFDWLRQDQGSUDFWLFDOWUDLQLQJEXWDOVR
EHHQWKHOHDGHULQWKHVHFWRURIVRIWZDUHH[SRUWFRQWULEXWHGLQEULQJLQJ9LHWQDPHVHZLVGRPWRWKH
ZRUOG,Q9LHWQDPPRVWRIWKHODUJHLQIRUPDWLRQV\VWHPVLQVWDWHDJHQFLHVDQGNH\HFRQRPLFVHFWRUV
RI9LHWQDPDUHEXLOWDQGGHYHORSHGE\)37
,Q,QGXVWU\)37LVWKHSLRQHHULQUHVHDUFKLQJDQGGHYHORSLQJQHZWHFKQRORJLHVLQFOXGLQJ$UWLIL
FLDO,QWHOOLJHQFH%LJ'DWD&ORXG&RPSXWLQJHWF)37LVDOVRWKHSLRQHHUFRPSDQ\LQ9LHWQDPZKHQ
EHLQJLQSDUWQHUVKLSZLWKZRUOGOHDGLQJWHFKQRORJ\FRUSRUDWLRQVVXFKDV*( 3UHGL[ 6LHPHQV 0LQ
6SKHUH $LUEXV 6N\ZLVH $PD]RQ$:6HWFWRFUHDWHWKHPRVWDGYDQFHGGLJLWDOSODWIRUPV

)37¶VSRVLWLRQKDYHEHHQUHFRJQL]HGZRUOGZLGHDQGFRQILUPHGE\DFXVWRPHUOLVWFRPSULVLQJPRUH
WKDQODUJHFRUSRUDWLRQVLQWKHZRUOGQHDUO\RIZKLFKLVOLVWHGLQWKH*OREDORUWXQH6HYHU
DOELJQDPHVFDQEHPHQWLRQHG7RVKLED+LWDFKL$LUEXV8QLOHYHU3DQDVRQLFHWF

:LWKWKHGLUHFWLRQRISLRQHHULQJLQ5 'DQGDSSOLFDWLRQRIWKHODWHVWWHFKQRORJ\WUHQGV)37ZLOOFRQ
WLQXHSLRQHHULQJLQGLJLWDOWUDQVIRUPDWLRQDSSO\LQJQHZWHFKQRORJLHVVXFKDV$,%LJ'DWD,R7WR
GHYHORS WHFKQRORJ\ VROXWLRQV VXFK DV VPDUW WUDQVSRUWDWLRQ VPDUW KHDOWKFDUH HJRYHUQPHQW HWF

)37VHWVWKHWDUJHWVRIUHDFKLQJ86'ELOOLRQLQUHYHQXHIURPRYHUVHDVPDUNHWVDQGEHFRPLQJD
OHDGLQJJOREDOFRUSRUDWLRQLQSURYLGLQJVPDUWVHUYLFHVLQ9LHWQDPE\

7(&+12/2*<',5(&7,21
'XULQJWKHWKLQGXVWULDOUHYROXWLRQ±WKHGLJLWDOUHYROXWLRQ)37ZLOOEHWKHSLRQHHULQWKHGLJLWL]DWLRQ
WUHQGYLDGHYHORSPHQWDSSOLFDWLRQDQGVHOIWUDQVIRUPDWLRQWKHILUPQRWRQO\LPSURYHVEXWDOVREULQJV
PDQ\QHZSUDFWLFDODSSOLFDWLRQVKHOSLQJFXVWRPHULPSURYHHIILFLHQF\DVZHOODVKDYHQHZH[SHUL
HQFH

675$7(*<
)37DFWWDFKHVVSHFLDOLPSRUWDQFHWRWHFKQRORJ\SURGXFWVVHUYLFHVDQGLQIUDVWUXFWXUHEDVHGRQ
60$&,R7DQG'LJLWDOWUDQVIRUPDWLRQ
)37LQFUHDVHVLQYHVWPHQWLPSURYLQJWKHTXDOLW\RIWHFKQRORJ\H[SHUWVEXLOGLQJDFUHDWLYHZRUN
HQYLURQPHQW
)37DLPVWRGHYHORSDFWLYLWLHVIRUWKHWHFKQRORJ\FRPPXQLW\WKHUHE\EXLOGLQJVXVWDLQDEOHWHFKQRO
RJ\HFRV\VWHP
)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
BUSINESS FOCUSES
3.1 ,1'8675<62/87,216

6WUHQJWKV
\HDUVRIH[SHULHQFHLQGHYHORSLQJVRIWZDUHV\VWHPV),6IRFXVHVRQGHYHORSLQJ
VSHFLDOL]HGDSSOLFDWLRQVRIWZDUHUHDFKLQJWKHLQWHUQDWLRQDOVWDQGDUGIRUGLIIHUHQWVHF
WRUVLQ9LHWQDP¶VHFRQRP\VXFKDV7HOHFRPPXQLFDWLRQ%DQNLQJDQG)LQDQFH3XEOLF
)LQDQFH*RYHUQPHQWDQG(QWHUSULVHV
Customers:
9LHWQDP0LQLVWU\RI)LQDQFH9LHWQDP6WDWH7UHDVXU\9LHWQDP*HQHUDO'HSDUWPHQW
RI&XVWRPV
91379LHWWHO7LJR/DRV7LJR7FKDG906
ELJEDQNVLQ9LHWQDP
6HFXULWLHVFRPSDQLHVLQ9LHWQDPDQGRWKHU(QWHUSULVHV

Products and services

%DQNLQJ )LQDQFH6ROXWLRQV

'LJLWDO%DQNLQJ

)37H*DOD[\(OHFWURQLFEDQNLQJIRU(QWHUSULVHV
)37&$56&DSLWDO$GHTXDF\5DWLR6\VWHP
)37'LJLWDO3ODWIRUP$SSOLFDWLRQRIWHFKQRORJ\SODWIRUPLQWKHILHOGRI%DQNLQJ

%DQNLQJ)LQDQFH

)37$70*XDUG$ODUPV\VWHPIRU$70
6PDUW%DQN&RUH%DQNLQJ
)370RELOH%DQNLQJ3D\PRELOHSKRQHELOOLQJWKURXJK$70V\VWHP
7&6±7D[FROOHFWLRQV\VWHP
)376%56±6WDWH%DQN5HSRUWVV\VWHP
3KRQH%DQNLQJ
$70*DWHZD\&RQQHFWLRQLQWHUIDFHEHWZHHQ6ZLWFKLQJDQG&RUH%DQNLQJ
V\VWHPV

Insurance

- &RUH6ROXWLRQIRU1RQOLIH,QVXUDQFH6\VWHP

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.1 ,1'8675<62/87,216

Public sector Solutions:


)37,6KDVHVWDEOLVKHGORQJWHUPSDUWQHUVKLSVZLWKYDULRXV0LQLVWULHVDQG*RYHUQPHQW
'HSDUWPHQWV :H KDYH LPSOHPHQWHG SURMHFWV DFURVV /DZ &RXUW 6XSUHPH 3HRSOH
V
3URFXUDF\3XEOLF6HFXULW\&HQWUDO%DQN6RFLDO6HFXULW\DQG*HQHUDO6WDWLVWLF2IILFH2XU
HJRYHUQPHQWVROXWLRQDZDUGHG6LOYHU$ZDUGDW$6($1,&7$ZDUGVLVQRZEHLQJ
XVHGDWXQLWVLQRYHUORFDOJRYHUQPHQWV
Government
- )37H*29(OHFWURQLFJRYHUQPHQWVROXWLRQ
+HDOWKFDUH6ROXWLRQV
)37H+RVSLWDO±+RVSLWDO0DQDJHPHQW,QIRUPDWLRQ6\VWHP
)37H&OLQLF&OLQLF0DQDJHPHQW6RIWZDUH
Telecommunication Solutions:
%LOOLQJ &XVWRPHU&DUH6ROXWLRQ)37%&&6
6DOHVDQG0DUNHWLQJ6XSSRUW6ROXWLRQ)37H326
3DUWQHU5HODWLRQVKLS0DQDJHPHQW)37350
5HYHQXH$VVXUDQFH6ROXWLRQ)375$
0912091(6ROXWLRQ
&DEOH,QIUDVWUXFWXUH0DQDJHPHQW)37&HQWUD266
0LVVHG&DOO$OHUW)370&$
3DUHQWDO&RQWURO)373&6
&RORU5LQJ%DFN7RQH)37&5%7
Transportation Solutions:
,76OQWHOOLJHQW7UDQVSRUW6\VWHP
Utilities Solutions:
6PDUW*ULGVROXWLRQ
Enterprises Solutions:
+XPDQ5HVRXUFHVDQG3D\UROO0DQDJHPHQW6\VWHP)37L+53
+RWHO0DQDJHPHQW6\VWHP±)37L+RWHO
6KDUHKROGHU0DQDJHPHQW6ROXWLRQ±)37L6WRFN
6KDUHKROGHU*HQHUDO0HHWLQJ0DQDJHPHQW6RIWZDUH±)37'+&'
Media Solutions:
- 'LJLWDO&RQWHQW0DQDJHPHQW6\VWHP±)37L006
Education Solutions:
)37H/HDUQLQJ

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.2 &5266,1'8675<62/87,216

6WUHQJWKV
,Q VLHWQDP EDVHG RQ 6$3 DQG 2UDFOH VROXWLRQ ),6 EXLOGV (53 V\VWHPV WKDW PHHW
SDUWLFXODU UHTXLUHPHQWV RI HDFK HFRQRPLF DUHD VXFK DV )LQDQFLDO DQG 3XEOLF 6HUYLFHV
THOHFRPV %DQNLQJ 0DQXIDFWXULQJ &RPPHUFH 0HGLFLQH 2LO )XHO 5HDO (VWDWH DQG
3XEOLF8WLOLWLHV

3ODWLQXP3DUWQHURI2UDFOH
Customers
VLHWQDP0LQLVWU\RI)LQDQFHVLHWQDP6WDWH TUHDVXU\3HWUROLPH[VLHWLQ%DQN
&DPERGLD0LQLVWU\RI(FRQRP\DQG)LQDQFH
:
VLQDPLONVLHW6WHHO

Products and services


ERP Solution
(53VROXWLRQV2UDFOH6XLWH2UDFOH$SSOLFDWLRQ6XLWH0LFURVRIW'\QDPLFV(53
$SSOLFDWLRQ
,QWHUQDO)LQDQFLDOPDQDJHPHQWVROXWLRQUHSRUWPDQDJHPHQWLQIRUPDWLRQV\VWHP
SD\UROOVDQGSHUVRQQHOPDQDJHPHQWEDQNLQJ)LQDQFLDOPDQDJHPHQW
&50$SSOLFDWLRQ
650$SSOLFDWLRQ
%XVLQHVV,QWHOOLJHQFH$SSOLFDWLRQ
3/0$SSOLFDWLRQ
6&0$SSOLFDWLRQ
+&0$SSOLFDWLRQ
6$3,QGXVWULHV6ROXWLRQ$SSOLFDWLRQ

GIS Solution

573$067KH5RDG5DLOZD\7UDQVSRUW3URMHFW$VVHW0DQDJHPHQW6\VWHP
&106&XVWRPHUDQG1HWZRUN0DQDJHPHQW6\VWHP
$UF/,67KH/DQG,QIRUPDWLRQ6\VWHPXVLQJ$UF,QIR7HFKQRORJ\
$UF0HQ0DQDJHPHQWRI(OHFWULF1HWZRUNXVLQJ$UF,QIRWHFKQRORJ\
$UF)$0)DFLOLW\0DQDJHPHQWXVLQJ$UF,QIRWHFKQRORJ\

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.3 6<67(M INTEGRATION

6WUHQJWKV

&LVFR *ROG 3DUWQHU +3,QF *ROG 3DUWQHU &KHFNSRLQW  VWDUV3DUWQHU ) 6LOYHU 3DUWQHU
6\PDQWHF 6LOYHU 3DUWQHU 2UDFOH,%0DQG+3( 3ODWLQXP 3DUWQHU -XQLSHU(OLWH3DUWQHU

6WUDWHJLF3DUWQHURIRWKHUVHQGRUV

VSHFLDOLVWFHUWILFDWHVRIOHDGLQJYHQGRUVRYHUWKHRZRUOG

Product and Service

,QIRUPDWLRQDQG THFKQRORJ\,QIUDVWUXFWXUH

6HFXULW\VHUYLFHV

1HWZRUNVHUYLFHV

&RUH,26HUYLFHV

&RQWDFW&HQWHU'DWD&HQWHU&DOO&HQWHU

91'DWD

WDUUDQW\DQGPDLQWHQDQFHVHUYLFHV

'DWDEDVHGHVLJQLQJVHUYLFHV

2WKHUV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.4 ELECTRONIC SERVICES

),6LVIROORZLQJWKHWDUJHWWRVXSSO\HOHFWURQLFVHUYLFHVIRUWUDQVDFWLRQVEHWZHHQWKH
JRYHUQPHQWDQGUHVLGHQWVDQGHQWHUSULVHVXFKDVGLJLWDOVLJQDWXUHJDWHZD\WR
FROOHFWEXGJHWWKURXJKEDQNV9$1VHUYLFHIRUWKH&XVWRPVHOHFWURQLFWD[VHUYLFH
WD[GHFODUDWLRQIRUPSURFHVVLQJVHUYLFH

2XUWDUJHWFXVWRPHUVDUHLQGLYLGXDOVZKRXVHSXEOLFVHUYLFHV),6RIIHUVWKHPDWRRO
WRWDNHPRVWDGYDQWDJHVRIWKHVHSXEOLFVHUYLFHV

(OHFWURQLF6RFLDO6HFXULW\6HUYLFH )37%+;+
(OHFWURQLF7D['HFODUDWLRQ6HUYLFH )37H7D[
(OHFWURQLFV&XVWRPV'HFODUDWLRQ6HUYLFH )37H&XVWRPV
&HUWLILFDWH$XWKHQWLFDWLRQVHUYLFHV )37&$
(OHFWURQLFV,QYRLFH6HUYLFH )37H,QYRLFH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.5 DATA CENTER SERVICE

I. General information:

,QPLG)37,6RSHQHGWKH7(/(+286(9LHWQDPMRLQWYHQWXUHZLWK.'',DQG,7;
JURXSV7KHMRLQWYHQWXUHZLWK)37,6DVWKHPDMRUVKDUHKROGHUZLOOSURYLGHLQWHUQDWLRQDO
VWDQGDUGGDWDFHQWHUVHUYLFHVLQ9LHWQDPDQGWKHUHJLRQ.'',LVWKH-DSDQ
VVHFRQG
ODUJHVWWHOHFRPJURXS ZLWK86'ELOOLRQRIUHYHQXHLQ DQGRQHRIWKHZRUOG
V
OHDGLQJ GDWDFHQWHU VHUYLFH SURYLGHUV ZLWK D QHWZRUN RI GDWD FHQWHUV WKURXJKRXW WKH
ZRUOG

7KHVHUYLFHV7(/(+286(9LHWQDPSURYLGHLQFOXGLQJFRORFDWLRQ'DWDFHQWHUPDQDJHG
.
VHUYLFH,7LQIUDVWUXFWXUHPDQDJHGVHUYLFH

7(/(+286(9LHWQDPLVORFDWHG)37%XLOGLQJRQ&DX*LD\VWUHHWZLWKDFDSDFLW\RIXS
WRKXQGUHGVRIUDFNVWKHDELOLW\WRVXLWPRVWW\SHVRIVHUYHUVDQG,7HTXLSPHQWLQFOXGLQJ
RXWVWDQGLQJIHDWXUHV

'HVLJQFRPSOLHVZLWK7LHUDQGLQWHUQDWLRQDOVWDQGDUGV
6XSSO\LQJ&RORFDWLRQPDQDJHG6HUYLFHV
([SDQGLQJIOH[LEO\DVUHTXLUHGVDYLQJFRVWDQGGHSOR\PHQWWLPH
5DFNV\VWHPVLVDYDLODEOHZLWKLQFK8VWDQGDUG
'HIDXOWFDSDFLW\IRUHDFKUDFNLV.9$
6XSSO\LQJ1HWZRUNFRQQHFWLRQYLD&DW873V\VWHPILEHURSWLFFDEOHV\VWHP
%HLQJDYDLODEOHWRFRQQHFWZLWK,63DW9LHWQDPVXFKDV)377HO9LHWWHO9'&(91
$OOFRPSRQHQWVRIV\VWHPDUHGHVLJQHGLQUHGXQGDQFH
&ORVHPDQDJHPHQWSURFHVVHQVXUHVEHVWIRUV\VWHPLQVHFXULW\DQGUHOLDELOLW\
0RQLWRULQJDQGFRQWUROOLQJV\VWHPVHPVXUHGDWDFHQWHUWRRSHUDWH[
%HLQJPDQDJHGE\DWHDPRIH[SHUWVZLWKDORWRIH[SHULHQFH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
II. Specifications of systems
1. Power system
- NVA VXEVWDWLRQ
1/UHGXQGDQWGLHVHOJHQHUDWRU
1836
'LVWULEXWLRQFDELQHWVZLWKLVRODWLRQWUDQVIRUPHU
6WDQGDUGHDUWKLQJV\VWHP ȍ
6SHFLDOL]HGDLUFRQGLWLRQLQJV\VWHP
 R& ± R&5H
1UHGXQGDQWFRQILJXUDWLRQ
3. Connection
+LJKVSHHGQHWZRUNLQIUDVWUXFWXUHLVDYDLODEOHWR,63VLQRUGHUWRGHSOR\DQG
XSJUDGHIDVWFRQQHFWLRQ
4. Security system
$XWKHQWLFDWLRQE\ILQJHUSULQWFDUGV,'
VXUYHLOODQFHFDPHUDV
)0)LUH6XSSUHVVLRQ6\VWHP
&RQVWUXFWLRQE\ILUHSURRIPDWHULDO
5. Service
$GPLQLVWUDWLRQ
2SHUDWLRQVDGPLQLVWUDWLRQVHFXULW\RSWLPL]DWLRQ,7V\VWHPV%DFNXSGDWD
0DNLQJUHSRUWVDQGVWDWLVWLFVSHULRGLFDOO\
&RORFDWLRQ
6SDFHOHDVLQJIRUUDFN
 'LVDWHU5HFRYHU\
3URYLGLQJ'DWD&HQWHULQIUDVWUXFWXUHDQGWHPSRUDU\RIILFH
&RQVXOWLQJVROXWLRQEXLOGUHGXQGDQWVFULSW
0DQDJLQJDQGPDLQWDLQLQJUHGXQGDQWV\VWHP
6.Specifications of rack
* Size
 [ 8  LQcKHVRU[ 8  LQcKHV
6WDWLFORDGNLORJUDPV
)URQWDQGEDFNGRRUVORFNDEOHVWDPSLQJVWHHOPHVKYHQWLODWLRQ!
$YDLODELOLW\RIGXDOSRZHURI$V
6WDQGDUG&DSDFLW\.9$
/DERUDQGLQVWDOODWLRQDFFHVVRULHVDUHIUHHVXSSRUWHG
2WKHU
'HVLJQHGZLWKVLJQDOFDEOHVDQGSRZHUFDEOHVVHSDUDWHO\WRHQVXUHJRRGFRROLQJ
HDV\WRGHSOR\DQGDYRLGLQWHUIHUHQFH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
 2SWLRQ
R3'8FDQ PRQLWRUFRQWURO RQRIIYLDQHWZRUN
RSKDVH$96RXUFH
3HULRGLF0DLQWHQDQFH3URJUDP
*HQHUDWRUV0RQWKO\
 836DQG%DWWHU\0RQWKO\
$LUFRQGLWLRQV\VWHP0RQWK
3&&&V\VWHPPRQWKV
2WKHUV\VWHPRQFHD\HDUQRWLQWHUUXSWV\VWHP
2YHUDOO0DLQWHQDQFHRQFHD\HDU
7KHHQWLUHPDLQWHQDQFHSURFHVVLVPDGHDQGFRQWUROOHGE\LQGHSHQGHQWJRRGVWDII
DQGGRHVQRWGLVUXSWWKHV\VWHP
2SHUDWLRQPRQLWRULQJFHQWHU
6FUHHQZLWKKLJKUHVROXWLRQXVHGLQWKHRSHUDWLRQVFHQWHUFDQKHOSWR
DQDO\]HHIIHFWLYHO\HYHQWVDWRQFH
/RFDORUUHPRWH&RQVROH
0DQDJLQJDQGPRQLWRULQJQHWZRUN
0DQDJLQJDQGPRQLWRULQJRIHOHFWULFDOV\VWHP
0DQDJLQJDQGPRQLWRULQJRIDLUFRQGLWLRQV\VWHP
0DQDJLQJDQGPRQLWRULQJRIVHFXULW\V\VWHP
'DWDFHQWHUVDUHPDQDJHGPRQLWRUHGRSHUDWHGE\DWHDPRIH[SHULHQFHGH[SHUWV
HQVXULQJGDWDFHQWHUVWDEOH
0RQLWRULQJDFWLYLWLHV[[
9. Communications System
,QIUDVWUXFWXUHRIODUJHWUDQVPLVVLRQVHUYLFHSURYLGHUVDUHDYDLODEOHVXFKDV9'&
9LHWWHO)377HOHFRP
3ODFHVWRSXWVDWHOOLWHGLVKHVPLFURZDYHWUDQVFHLYHUV\VWHPDUHDYDLODEOH
&DEOHODGGHUV\VWHPLVDYDLODEOHWRGHSOR\PHQWXSJUDGHVHUYLFHVTXLFNO\
&RQQHFWLQJQHWZRUNLQ'DWD&HQWHU
10. Some other specifications
)ORRUVDUHPDGHRIDQWLVWDWLFDQGIODPHUHWDUGDQWPP[PPLQVL]H
VWUHQJWKRIN1PIORRUKHLJKWUHGXFHPP
)LUH6XSSUHVVLRQ:DOOPLQXWHV
'RRUVEHDULQJVWHHOILUHSURRIPLQXWHV
SDVVHQJHUOLIWVZLWKORDGRINLORJUDPVSHUOLIW
IUHLJKWHOHYDWRUZLWKORDGRINJ
7RWDODUHDRIWKHGDWDFHQWHUP

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.6 FPT ELECTRONIC INVOICE (FPT.eINVOICE)

(OHFWURQLF LQYRLFH VHUYLFH  )37H,QYRLFH SURYLGHV D VROXWLRQ WR PDQDJH HOHFWURQLF


LQYRLFHVRQWKHHOHFWURQLFSODWIRUPLQWKHVPDUWHVWZD\IRUEXVLQHVVHVZLWKVWDQGDUGV
WKDWPHHWWKHUHTXLUHPHQWVRIWD[DXWKRULWLHV)37H,QYRLFHVHUYLFHFDQLQWHJUDWHZLWK
RWKHUEXVLQHVVPDQDJHPHQWV\VWHPV (53DFFRXQWLQJ6$3 WRVDYHWLPHHQVXUH
DFFXUDF\ LQ PDQDJHPHQW DW WKH HQWHUSULVH )37H,LQYRLFH VXSSRUWV LQYRLFH PDQDJH
PHQWIRUEXVLQHVVHVZLWKPRUHWKDQWD[FRGHDWPDQ\EUDQFKHVVXEVLGLDULHVLQGLIIHU
HQWSODFHV

)37H,QYRLFHIXOO\VXSSRUWVLQYRLFHIRUPVLQDFFRUGDQFHZLWKWKHUHJXODWLRQVRIWKH0LQ
LVWU\RI)LQDQFHDQGWKH*HQHUDO'HSDUWPHQWRI7D[DWLRQ

&LUFXODU77%7&GDWHG0DUFKRIWKH0LQLVWU\RI)LQDQFH
'HFUHH1R1'&$RQ0D\E\WKH*RYHUQPHQW
'HFUHH1R1'&3GDWHG-DQXDU\
&LUFXODU77%7&

SERVICE PACKAGES FPT.eINVOICE

FPT.eInvoice onCloud

)37HLQYRLFHRQ&ORXGLVVXLWDEOHIRUEXVLQHVVHVZLWKDODUJHDPRXQWRIPRQWKO\LQYRLc
HV$OOEXVLQHVVHVQHHGLVDFRPSXWHUZLWKDQLQWHUQHWFRQQHFWLRQ$IWHUFRQWDFWLQJKRW
OLQH)37H,QYRLFHZLWKLQGD\WKHHQWHUSULVHZDVDEOHWRUHFHLYHDQGKDQGRYHUWKH
6HUYLFH$FFRXQWDQGFRQGXFWRSHUDWLRQVRQHOHFWURQLFLQYRLFHVRIWZDUH

FPT.eInvoice onPrem

)37H,QYRLFH RQ3UHP LV D VRIWZDUH VXLWDEOH IRU EXVLQHVVHV WKDW QHHG WR EXLOG DQG
PDQDJHWKHPVHOYHVKDUGZDUHDQGVHUYHULQIUDVWUXFWXUH(QWHUSULVHVZLOORZQHOHFWURQLF
LQYRLFHVRIWZDUHSHUPDQHQWO\7KUHHVWHSV

&RQWDFW)37H,QYRLFHFHQWHU
,QVWDOOLQIUDVWUXFWXUH VHUYHUGLJLWDOVLJQDWXUH 
5HJLVWHUZLWKWD[DXWKRULWLHV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3.7 6(&85,7< SERVICE

)37(DJOH(\H0'5LVWKHFRPSUHKHQVLYHVHFXULW\VROXWLRQRI),6±)37&6'IRFXVHG
RQVROYLQJFKDOOHQJHVWKDWHQWHUSULVHVKDYHWRIDFH(DJOH(\HRIIHUVDFRPSUHKHQVLYH
VROXWLRQLQWHFKQRORJ\KXPDQUHVRXUFHDVZHOODVSURFHVVRIRSHUDWLQJWKHV\VWHPZLWK
PDQ\UHPDUNDEOHDGYDQWDJHV

‡ 2SHUDWHGE\DWHDPRIH[SHULHQFHGVHFXULW\H[SHUWV
‡ 6\VWHPPRQLWRULQJDQGWLPHO\ZDUQLQJ[[
‡ 5HSRUWLQFLGHQWVGHWDLOHGO\DFFXUDWHO\DQGIDVW
‡ &RVWHIIHFWLYHIOH[LEOHEDVHGRQ³SD\DV\RXJURZ´PRGHO

Architecture of the solution

$IWHU FROOHFWLQJ LQIRUPDWLRQ UHODWHG WR QHWZRUN GLDJUDP DQG V\VWHP VWUXFWXUH RI WKH
FOLHQWDJHQWVDUHLQVWDOOHGRQWKHVHUYHUV\VWHPGHYLFHVVXFKDVILUHZDOOVDQWLYLUXV
LQWUXVLRQGHWHFWLRQV\VWHPV ,'6 IRUWKHSXUSRVHRIFROOHFWLQJORJV7KHQWKURXJKDQ
HQFU\SWHGFKDQQHO HQVXULQJFRQILGHQWLDOLW\RILQIRUPDWLRQ WKHFROOHFWHGGDWDZLOOEH
WUDQVIHUUHGWR)371HWZRUN6HFXULW\&HQWHU

+HUHWKHGDWDLVFOHDQHGWKHQWUDQVSRUWHGWRWZRSDUWV

‡/RJ6WRUDJH/RJDUFKLYHVXVHGLQ)RUHQVLFLQYHVWLJDWLRQ0DFKLQHOHDUQLQJ«
‡6,(0&RQGXFW&RUUHODWLRQDQDO\VLVWRGHWHFWDEQRUPDOLWLHVEDVHGRQVHFXULW\UXOHV
DQGVKRZDZDUQLQJRQWKH'DVKERDUG

)37(DJOH(\H0'5LVEXLOWRQWKHEDVLVRIFROOHFWLQJDQGDQDO\VLQJVHFXULW\LQIRUPD
WLRQ DQG HYHQWV RI DOO QHWZRUN V\VWHPV VZLWFKHVURXWHUV VHFXULW\ GHYLFHVVHUYHUV
DSSOLFDWLRQV $WWKHFXVWRPHUVLWHDUHFHLYLQJGHYLFHZLOOFROOHFWDQGVHQGWKHDOHUWVWR
WKH FHQWUDOL]HG PRQLWRULQJ V\VWHP ORFDWHG DW WKH 0RQLWRULQJ &HQWUH7KH FRQQHFWLRQ
EHWZHHQFROOHFWLRQDQGFHQWUDOL]HGPRQLWRULQJFRPSRQHQWLVFDUULHGRXWE\DVHFXUHG
SULYDWHFKDQQHO6HUYLFHVGHYHORSHGDQGPDVWHUHGE\),6H[SHUWVWKDWLVDFRPELQD
WLRQRIFRPPHUFLDOWHFKQRORJ\VROXWLRQVDQGRSHQVRXUFHH[SHUWVNQRZOHGJHLQDQD
O\VLQJPDOLFLRXVFRGHZHDNQHVVHV,QWHJUDWLQJWHFKQRORJ\$,0DFKLQH/HDUQLQJ%LJ
'DWDLQILQGLQJDQGKDQGOLQJLQIRUPDWLRQLQVHFXULW\WKUHDWV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
%5$1&+(6
F ,6KHDGTXDUWHUHGLQ+DQRL9LHWQDPDQGKDVEUDQFKHVLQ+DQRL+RFKLPLQK
'D1DQJ&LW\RI9LHWQDPDQGEUDQFKHVFRPSDQLHVLQ&DPERGLD6LQJDSRUH

'DNODN4XDQJ1LQKRI9LHWQDPDQG/DRV%DQJODGHVKDQG0\DQPDUDVZHOO

+HDG2IILFH

QG )ORRU .HDQJQDP /DQGPDUN  TRZHU 3ORW


(3KҥP+QJ6WUHHW+D1RL
THO)D[

%UDQFKLQ+RFKLPLQK&LW\

/RW%6DQJ7DRVWUHHW(2IILFHDUHD7DQ7KXDQ
H[SRUWSURFHVVLQJ]RQH7DQ7KXDQ'RQJZDUG'LVWULFW
+R&KL0LQK&LW\
THO)D[

in Nha TUDQJ

WKIORRU1KD7UDQJFLW\EXLOGLQJ/H7KDQK3KXRQJ
3KXRQJ6DL:DUG1KD7UDQJ&LW\.KDQK+RD
THO)D[

5HSUHVHQWDWLYH2IILFHLQ'D1DQJ

VWIORRU6WUHHW1R)37EXLOGLQJ$Q'RQ
,QGXVWULDO=RQH6RQ7UDGLVWULFW'D1DQJFLW\
THO)D[

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
FPT IS Cambodia Pte. Ltd

1R6WUHHW6DQJNDW%RHXQJ.HQJ
1R8QLW'RQJSDODQHVWUHHW
.DQJ.KDQ&KDPNDPRQ3KQRP3HQK
6LVDWWDQNGLVWULFW9LHQWLDQHFDSLWDO/DR3'5
&DPERGLD
THO
THO)D[
5HSUHVHQWDWLYH2IILFHLQ%DQJODGHVK
5HSUHVHQWDWLYH2IILFHLQ4XDQJ1JDL
+RXVH1R5RDG1R%ORFN.%DULGKDUD
7UDQ+XQJĈDR7UDQ3KX:DUG
'KDND%DQJODGHVK
4XDQJ1JDL&LW\4XDQJ1JDL3URYLQFH
7HO
(PDLO7XDQ70#ISWFRPYQ THO

Representative Office in Can Tho Representative Office in DakLak

7UDQ9DQ+RDL;XDQ.KDQK1LQK.LHX )ORRU3RVW2IILFHEXLOGLQJ
&DQ 7KR 1R7UDQJ/RQJ7DQ7LHQ:DUG
THO)D[ %XRQ0D 7KXRW&LW\ĈDN/DN
THO

5HSUHVHQWDWLYH2IILFHLQ4XDQJ1LQK Representative Office in .LHQ*LDQJ

.HQK/LHP%DFK'DQJZDUG 1JX\HQ9DQ7URL9LQK7KDQK9DQ:DUG
+D/RQJ&LW\4XDQJ1LQK 5DFK*LD&LW\.LHQ*LDQJ3URYLQFH

THO THO)D[

5HSUHVHQWDWLYH2IILFHLQ$Q*LDQJ Representative Office in Bac Lieu

+7R+LHQ7KDQK0\3KXRF:DUG 1R1JX\HQ7KDL+RF:DUG
/RQJ;X\HQ&LW\$Q*LDQJ3URYLQFH %DF/LHX&LW\%DF/LHX3URYLQFH
THO THO)D[

Representative Office in Binh Phuoc Representative Office in 6RF7UDQJ

3KX5LHQJĈR7DQĈRQJ:DUG /H'XDQ+DPOHW:DUG6RF7UDQJ&LW\
ĈRQJ;RDL7RZQ%LQK3KXRF3URYLQFH 6RF7UDQJ3URYLQFH

THO THO)D[

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
Representative Office in Tay Ninh Representative Office in Vinh

3DVWHXU.3:DUG7D\1LQK&LW\ QG)ORRU+XH/RF%XLOGLQJ

7D\1LQK3URYLQFH 1JX\HQ6\6DFKURDG+XQJ3KXF:DUG
9LQKFLW\1JKH$QSURYLQFH
THO
THO

5HSUHVHQWDWLYH2IILFHLQ%DF*LDQJ 5HSUHVHQWDWLYH2IILFHLQ+DL'XRQJ

1JX\HQ.KDF1KX7UDQ1JX\HQ+DQ 1R7UDQ%LQK7URQJ7UDQ3KX:DUG
:DUG%DF*LDQJ3URYLQFH +DL'XRQJ&LW\+DL'XRQJ3URYLQFH
THO THO

5HSUHVHQWDWLYH2IILFHLQ+DL3KRQJ 5HSUHVHQWDWLYH2IILFHLQ'RQJ1DL

5RRPUG)ORRU/DFK7UD\'DQJ*LDQJ 1R1JX\HQ9DQ+RD.37KRQJ1KDW:DUG

:DUG1JR4X\HQ'LVWULFW+DL3KRQJ&LW\ %LHQ+RD&LW\'RQJ1DL3URYLQFH

THO THO)D[

Representative Office in Da Lat 5HSUHVHQWDWLYH2IILFHLQ9XQJ7DX

&1JX\HQ&RQJ7UX6WUHHW:DUG /H7KL5LHQJ7KDQJ1KL:DUG9XQJ7DXFLW\

'D/DW&LW\/DP'RQJ3URYLQFH %D5LD9XQJ7DX3URYLQFH

THO )D[ THO )D[

5HSUHVHQWDWLYH2IILFHLQ%LQK'XRQJ 5HSUHVHQWDWLYH2IILFHLQ7LHQ*LDQJ

$/H/H3KRQJ6WUHHW.33KX/RL:DUG 1R1JX\HQ7KL7KDS6WUHHW:DUG
7KX'DX0RW&LW\%LQK'XRQJ3URYLQFH 0\7KR&LW\7LHQ*LDQJ3URYLQFH

THO )D[ THO

Representative Office in Phu Tho

*URXS$UHD*LD&DP:DUG9LHW7UL&LW\

3KX7KR3URYLQFH
THO

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
ORGANIZATION
)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
5.2 FINANCIAL STATUS

/HJDO&DSLWDO  VLHWQDPHVH'RQJV a86'

Credit line:

9LHWLQEDQN+DL%D7UXQJ%UDQFK91'

TLHQ3KRQJ%DQN 91'

$1=%DQN 9LHWQDP /LPLWHG 86'

In 2018, despite economic difficulties, FIS accomplished financial year with


impreeeive result. Turnover reached 4.912,9 billion VND. Profits before tax
reached 215,1 billion VND. Profits affter tax reached 171,5 billion VND.

5(9(18(*52:7+&+$57
5HYHQXH 0LOOLRQ86'

226.2 231.8 213.7 216.8 213

2015 2016 2017 2018 2019

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
5.3 EXPERTS

),6LVSURXGRIEHLQJDFRPSDQ\WKDWJDWKHUVWKHELJJHVWQXPEHURIWKHEHVW
LQIRUPDWLFVVWDIILQV\VWHPLQWHJUDWLRQVRIWZDUHGHYHORSPHQWDQGVHUYLFHV
nationwide in Vietnam and in South East Asia. It is the power and contribution

for us to constantly create new values for customers and the most precious
asset and the sound basic for our success

Essential Values: ³IQ ),6 ZH DOZD\V KRQRU ZRUNV WKDW EULQJ VXccHVV WR cXVWRPHUV´
(DcK),6HQJLQHHUWDNHWKHIROORZLQJ  cULWHULDWRWKH KLJKHVW
 'HGLcDWHWR DQG PDNH JUHDWHIIRUWWR EULQJYDOXHVWR RXU cXVWRPHUV

 'HYHORSVRIWZDUHLQWHJUDWLRQVROXWLRQVDQG LPSOHPHQWWKHP SHUI

Capacity: ³ WH NQRZ WKRURXJKO\ WKDW WHcKQRORJ\ LV DOZD\V cKDQJLQJ DQG KXPDQ


UHVRXUcH LVWKH PRVWLPSRUWDQWIDFWRUWRVHL]H cRQWURO RILW´

Environment: ³WH DOZD\V HQcRXUDJH DQG cUHDWH IDYRUDEOH cRQGLWLRQV IRU HDcK VWDII
WR GHYHORS WKHLU PD[LPXP DELOLWLHV DQG KDYH D VWURQJ cRQQHFWLRQ WR WKH &RPSDQ\
%HLQJ D PHPEHU RI )3T &RUSRUDWLRQ ZKLcK KDV LWV RZQ cXOWXUH ),6 EULQJV LQWR
SOD\ DQG PDLQWDLQV WKH \RXWKIXOQHVV G\QDPLc; cUHDWLQJ DSSUHcLDWLRQ DQG OHDUQLQJ
GHVLUH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
(03/2<((*52:7+&+$57

2871 2736 2660 2674

547

2015 2016 2017 2018 2019

FIS’s specialists are professionally educated and always update the latest

E\PDQ\WRSUDQNWHFKQRORJ\FRUSRUDWLRQVDURXQGWKHZRUOG6RPHW\SLFDOFHUWLILFDWH

Typical certificate

Firm No of Certs Typical certificate

Cisco 220+ CCIE RS & Security; CCNP RS & Security, ....

IBM 220+ CSA AIX ; IBM Power8; Storage Technical Support

HP 80+ HP ATP UX; HPE Master ASE Storage Architect ..

Microsoft 220+ MCSE Productivity & Cloud & Messaging, MCSA

Oracle 230+ OCP DBA 12c, OCA Java SE 8; Linux


.. 6; OCE RAC

Checkpoint 10+ CCSM; CCSE; CCSA ...

PMI PMP, PMC ...


8+

EXIN EPI 5+ CDCS, CCDP ...

Others 6+ CISSP; CISA; CISM, OSCE, OSCP, AWS CSA, ITIL Expert

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
48$/,7<6<67(0
6 48$/,7<6<67(0

D
eveloped from a Center to a full member company of the corporation, FIS
adheres to the FPT’s Quality System and applies this system in its own
activities. This is our quality commitment to partners and customers

Quality Milestone

2001:

2003:
)3T SDVVHGWKH UHHYDOXDWLRQ RI,62 VHUVLRQ  
2004:

2007:
 LQ VLHWQDP

2009:

'DWD &HQWHU DQG%32LQ VLHWQDP


),6SDVVHGWKH UHHYDOXDWLRQ RI,62 VHUVLRQ  

2010:

 ),6 DQG PHPEHU cRPSDQLHV SDVVHG WKH UHHYDOXDWLRQ RI IQIRUPDWLRQ 6HcXULW\
0DQDJHPHQW6\VWHP ,606 ,62,(& 
2013:

0RGHO IQWHJUDWLRQ &00I

2015:
),6 ZDV VXccHVVIXO WUDQVIRUPDWLRQ IURP ,62,(&  WR ,62,(& 
2016:
),6 ZDV VXccHVVIXO WUDQVIRUPDWLRQ IURP ,62WR,62

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
3$571(56+,3
7 3$571(56+,3

),6QRZLVWKH3ODWLQXP3DUWQHURI2UDFOH,%0+3(DQGWKH*ROGSDUWQHU
RIPDQ\OHDGLQJWHFKQRORJ\YHQGRUVLQWKHZRUOGLQNH\WHFKQRORJ\
DUHDVQHWZRUNLQJV\VWHPVVRIWZDUHDQGVHFXULW\

‡ TKH)LUVW*ROG3DUWQHU RI&LVFR LQ IQGRcKLQD

‡ *ROG3DUWQHU RI+3,QF

‡ 7LWDQLXP3DUWQHURI'HOO

‡ 5HVHOOHU3DUWQHURI0LFURVRIW

‡ 3ODWLQXP3DUWQHU RI2UDcOH,%0+3(&\EHU3RZHU

‡ 6LOYHU3DUWQHU RI)6LQJDSRUH6\PDQWHc

‡ (OLWH3DUWQHU RI-XQLSHU

‡ AGGLWLRQDOO\),6LVDOVRWKH PRVWYDOXHG SDUWQHU RIPDQ\RWKHUYHQGRUV

‡ 6ROXWLRQ3URYLGHU3UHPLHU3DUWQHURI9P:DUH
‡ 3&2(3DUWQHURI6$3

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
7 3$571(56+,3

VHQGRU %XVLQHVVIRFXV /HYHORI3DUWQHUVKLS

1HWZRUNLQJ The First Gold Partner


6HFXULW\ in Indochina (2004)
THOHFRPPXQLFDWLRQV
I3THOHSKRQ\
------------------------------------------------------------------------------------------------------------------------
3 Star Partner
)LUHZDOO913
1HWZRUNVHFXULW\VROX
Support Provider
WLRQV
(CCSP)

------------------------------------------------------------------------------------------------------------------------
2SHUDWLQJ6\VWHPV
'DWDEDVH0DQDJHPHQW
'HYHORSPHQW WRROV
Gold Partner 1996
6'.-AV$
$SSOLFDWLRQV3ODWIRUPV Reseller Partner

------------------------------------------------------------------------------------------------------------------------

'DWDEDVH0DQDJHPHQW
'HYHORSPHQWWRROV Oracle Platinum
$SSOLFDWLRQV3ODWIRUPV
Partner

PDQDJHPHQWVRIWZDUH

------------------------------------------------------------------------------------------------------------------------

3ULQWHUWHFKQRORJ\
&RPSXWHUWHFKQRORJ\ +3,QF*ROG3DUWQHU

-----------------------------------------------------------------------------------------------------------------------

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
7 3$571(56+,3

VHQGRU %XVLQHVVIRFXV /HYHORI3DUWQHUVKLS

6HUYHUV 3&V DccHVVRULHV


DQGV\VWHPVRIWZDUH
6WRUDJH DQG EDFNXS HTXLSPHQW
DQGVROXWLRQV
'DWDEDVHVRIWZDUH '% IBM Platinum Business
/RWXV1RWHVVROXWLRQV Partner
1HWZRUNDGPLQLVWUDWLRQ
TLYROL
WHEVSKHUH ,%0

------------------------------------------------------------------------------------------------------------------------
&RPSXWHUWHFKQRORJ\
1HWZRUNWHFKQRORJ\
6\VWHP6HFXULW\
'DWD%DFNXSDQGVWRUDJH
6RIWZDUH +PE Platinum Partner
3URGXFWVDQGVROXWLRQV
+3±2SHQYLHZ
1HWZRUNDGPLQLVWUDWRU
6RIWZDUH

------------------------------------------------------------------------------------------------------------------------

&RPSXWHUWHFKQRORJ\
1HWZRUNWHFKQRORJ\
6WRUDJH Dell Tatinum Partner
(OHFWURQLFV
(QWHUSULVHVROXWLRQV

------------------------------------------------------------------------------------------------------------------------

6HUYHUV
3&V
Select Partner
TH O H c R P P X Q L c D W L R Q
HTXLSPHQW

------------------------------------------------------------------------------------------------------------------------

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
7 3$571(56+,3

VHQGRU %XVLQHVVIRFXV /HYHORI3DUWQHUVKLS

6ROXWLRQDQGLQIRUPDWLRQ Cooperation
VHFXULW\VHUYLFH
------------------------------------------------------------------------------------------------------------------------

$QWLYLUXVVRIWZDUH
Silver Partner
6HFXULW\VROXWLRQV

------------------------------------------------------------------------------------------------------------------------

1HWZRUNVROXWLRQV
Elite Partner
)LUHZDOO931

------------------------------------------------------------------------------------------------------------------------

)LQDFLDO(QWHUSULVH Partner Center of Expertise


6ROXWLRQ

------------------------------------------------------------------------------------------------------------------------

&DUGV DXWKHQWLcDWLRQ DQG


Gemalto cDUG LQGLYLGXDOL]DWLRQ
Sole Distributor
VROXWLRQ

------------------------------------------------------------------------------------------------------------------------

9LUWXDOL]DWLRQV\VWHP VMware Enterprise partner


&ORXGFRPSXWLQJ

------------------------------------------------------------------------------------------------------------------------

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
:$55$17<$1'0$,17(1$1&(
8 :$55$17<$1'0$,17(1$1&(

I n order to better satisfy our customers’ warranty and technical support


demands, over and above the FPT reJXOar warranty system, FIS brLQJs
you two separate maintenance system applied to all hi-tech equipment
supplied and software system .

'HSHQGVRQKRZFRPSOLFDWHGWKHSUREOHPVDUHZHKDYHUHVSHFWLYHOHYHOVWRVROYH

PDLQWHQDQFHV\VWHPZLOOKHOSWRFODVVLI\DQGSDVVWKHSUREOHPWRWKHPRVWDSSURSULDWH
VWDJH SOHDVHVHHWKHFKDUWEHORZIRUGHWDLOV

,Q),6HVWDEOLVKHG7HOH+RXVH9LHWQDP-RLQW9HQWXUHZLWK.'',DQG,7;
&RUSRUDWLRQ),6RZQVGRPLQDWHVKDUHVRIWKH-RLQW9HQWXUHZKLFKVXSSOLHV
LQWHUQDWLRQDOVWDQGDUGGDWDFHQWHUVHUYLFHVLQ9LHWQDPDQGLQWKHDUHD

:LWKFHQWHUVDQGPDQ\VHUYLFHDJHQWVDQGPDLQWHQDQFHDQGZDUUDQW\FHQWHUV
LQWKHQHDUIXWXUH),6LVWKHRQO\FRPSDQ\WKDWKDVPDLQWHQDQFHQHWZRUNQDWLRQZLGH
LQ9LHWQDP2YHURI$70326LQ9LHWQDPDUHPDLQWDLQHGE\),6),6DOVR
SURYLGHPDLQWHQDQFHVHUYLFHVIRUPDQ\VHUYHUVWRUDJHQHWZRUNVHFXULW\GDWDEDVH
DQGDSSOLFDWLRQV\VWHPVLQ9LHWQDP$WSUHVHQWDOOSHDNVRIPDLQWHQDQFHFRQWUDFWV
LQ9LHWQDPDUHEHORQJHGWR),6

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
8.1 0$,17(1$1&(6<67(0)2562)7:$5(

)RUVRIWZDUHSURMHFW),6IRXQGWKDWPDLQWHQDQFHVXSSRUWDQGPLQRUXSJUDGHV
after implementation is very important for two main reasons. Firstly, the
DSSOLFDWLRQRIVRIWZDUHLQPDQDJHPHQWDQGDFWLYLWLHVRIRUJDQL]DWLRQPD\IDFH
many problems in the earlier. Secondly, in parallel with software application,
processes, rules, operational activities are also supplemented, adjusted and
PRUHFRPSOHWHWKHUHIRUHWKRVHVRIWZDUHV\VWHPVQHHGWREHXSJUDGHGWR

:LWK WKH PRWWR WR HQVXUH DSSOLFDWLRQ V\VWHP RI FXVWRPHU VWDEOH DQG VPRRWK ),6 KDV
DSSOLHGVXSSRUWLQJSURFHVVIRUVRIWZDUHV\VWHPLQSDUWLFXODU

&XVWRPHUVXSSRUWLQJSURFHVVPRGHO DSSOLHGIRUVRIWZDUHV\VWHP

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
6WHSVRIVXSSRUWLQJSURFHVV
Step 1: Make supporting plan
),6ZLWKFXVWRPHUVZLOODJUHHWRIROORZLQJFRQWHQWV
 6XSSRUWLQJVFRSH
 +DQGHGRYHUSURGXFWVLQVXSSRUWLQJSHULRG
 6XSSRUWLQJ2UJDQL]DWLRQ
 5HVSRQVLEOHRIWZRVLGHV
 6XSSRUWLQJSURFHVV

Step 2: Receive request


7KH DLP RI WKH SURFHVV LV WR EXLOG D GDWDEDVH IXOO RI VXSSRUWLQJ UHTXLUHPHQWV RI XVHUV IRU
WKH V\VWHP 5HFHLYLQJ UHTXLUHPHQWV SURYLGHV EDVLV IRU DQDO\VW WR DVVHV WKH V\VWHP DQG
SURSRVHV\VWHPLPSURYHPHQWLQWKHIXWXUH
:KHQ VXSSRUWLQJ UHTXHVWV DULVHV XVHUV VHQG UHTXHVW WR FRQWDFW FHQWHU YLD WHOHSKRQH
HPDLOID[«
),6HQVXUHDOOUHTXHVWVUHFRUGHGZLWKIROORZLQJSRLQWV
 &RQWHQWRIVXSSRUWLQJUHTXHVW
 AIIHFWHGPRGXOHV

 6WDWXV RSHQHGFORVHG
 5HTXHVWHGSHUVRQ )XOOQDPH $GGUHVV&RQWDFW
 6ROYLQJSHUVRQ
 $QVZHULQJ
 'DWHRIUHFHLYLQJUHTXHVW
 'DWHRIDQVZHULQJ

KDVEHHQVROYHG
6XSSRUWLQJ VWDII DW FRQWDFW FHQWHU ZLOO FKHFN LQIRUPDWLRQ RI WKH UHTXHVWHG SHUVRQ DQG
IRUZDUG WR WKH DSSURSULDWH OHYHO RI VXSSRUW DIWHU UHFHLYLQJ UHTXHVW ,Q WKLV SURFHVV VRPH
UHTXLUHPHQWV FDQ EH VROYHG GLUHFWO\ E\ FDOO SHRSOH ZKR QHHG VXSSRUW 7KH VROYHG UHTXHVW
ZLOOEHUHFRUGHGIXOO\LQWKHUHTXLUHPHQWVPDQDJHPHQWWRRODWDQ\OHYHO

Step 3: Analyze request

GHWHUPLQHG ZLWK FRUUHODWLYH VROXWLRQ DQG WHVW FDVHV ZKLFK LV XVHG WR PDNH VXUH WKH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
DSSOLFDWLRQKDVEHHQRYHUFRPH
:LWK WKH UHTXLUHPHQWV RI HUURUV DQG VXJJHVWLRQV EHVLGHV WKH DVVLJQPHQW WR KDQGOH
WKHVH DUH JDWKHUHG LQ D OLVW WR PDQDJH WKLV OLVW LV VHQW WR WKH IXQFWLRQDO GHSDUWPHQWV WR
VHUYHWKHDSSOLFDWLRQXSJUDGHDQGPDLQWHQDQFH

Step 4: Solve request


7KHUHDUHVWHSVWRVROYHUHTXHVW
D 0DNHSODQWRXSJUDGHDSSOLFDWLRQ
7KLV VWHS LV WR SODQ SUHSDUH QHFHVVDU\ UHVRXUFHV IRU DSSOLFDWLRQ XSJUDGHV 7KH SODQ
PXVWVKRZWKHIROORZLQJ
/LVWRIHUURUV
'HYHORSPHQW3ODQ
 THVWLQJ3ODQ
'HSOR\PHQW3ODQ
1HFHVVDU\5HVRXUFHV

WKHQXSJUDGHSODQZLOOEHWUDQVIHUWRVXSSRUWLQJVWDIIWRLPSOHPHQW
E 0RGLI\DSSOLFDWLRQ

LQPRGXOHDUHHGLWHGLQRUGHUWRPRGLI\GDWDVWUXFWXUHLQWKHGDWDEDVH
F THVWDSSOLFDWLRQV

HUURUV DQG XSJUDGH VFULSW ZRUN SURSHUO\ $OO WKH IXQFWLRQV RI DSSOLFDWLRQ ZLOO EH WHVWHG
RQFH WR PDNH VXUH WKH XSJUDGH IROORZLQJ UHTXHVW DQG GRHV QRW DIIHFW WR RWKHU IXQFWLRQV
$GGLWLRQDOIXQFWLRQVDUHDOVRWHVWHGDJDLQDQGPDNHWHVWUHFRUG
3URGXFWRIWKLVVWHSLVSODQWHVWVFHQDULRDQGDSSOLFDWLRQWHVWUHFRUG
G ,PSOHPHQWDSSOLFDWLRQ

FRPSOHWH)LQDO $FFHSWDQFH0LQXWH

+RZHYHU ZKHQ JLYLQJ RXW D VROXWLRQ LI LW LV GHWHUPLQHG WKDW \RX DUH QRW DEOH WR VROYH WKH

ZLOO WUDQVIHU VXSSRUWLQJ UHTXHVW WR KLJKHU OHYHO VWDII RU UHWXUQ WR WKH FRRUGLQDWRU WR UHFRUG
UHTXHVWVDJDLQ

Step 5: Manage errors, proposals


7KLV LV WKH SURFHVV RI GHWHUPLQLQJ D OLVW RI HUURUV SURSRVLQJ WKH FKDQJH ZKLFK LV JDWKHUHG

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
UHTXHVW
Step 6: Make report
0DNLQJ UHSRUW VXSSRUWV WR DVVHVV WKH DSSOLFDWLRQ DQG OLVW RI IXQFWLRQV ZKLFK QHHG WR EH
XSJUDGHGDIWHUFORVLQJVXSSRUWLQJSHULRG
7KURXJK WKLV SURFHVV ),6 DVVHPEOH VXJJHVWLRQV IRU DSSOLFDWLRQ LPSURYHPHQW DQG JHW
PRUHLGHDVE\XVHUVXUYH\IURPZKLFKWREXLOGHYDOXDWLRQUHSRUWRQHDFKDSSOLFDWLRQ
3URGXFWRIWKLVSURFHVVLVWKHDVVHVVPHQWUHSRUWRQHDFKDSSOLFDWLRQ

Step 7: Manage quality


7KURXJKRXW WKH VRIWZDUH PDLQWHQDQFH VXSSRUW SURFHVV LV TXDOLW\ PDQDJHPHQW ZKLFK
HQVXUHV WKH VXSSRUWLQJ RSHUDWLRQ LV FDUULHG RXW LQ DFFRUGDQFH ZLWK SODQV DQG SURFHVVHV
WKDW),6KDVDJUHHGZLWKWKHFXVWRPHU
4XDOLW\ PDQDJHPHQW DOVR KHOSV ),6 HYDOXDWH WKH VXSSRUWLQJ ZRUN SHULRGLFDOO\ GHWHFW
LQFRPSDWLELOLW\WRLPSURYHWKLVZRUNEHWWHUVHUYHFXVWRPHUUHTXLUHPHQWV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
8.2 MAINTENANC(6<67(M FOR +$5'WARE

Services introduction
FIS Service Company Limited were established to satisfy the warranty demands of
maintenance and technical support for hi-tech equipment and ODUJH and complex
information systems to ensure system stability, safety and availability.

)3T ,QIRUPDWLRQ 6\VWHPV &RUSRUDWLRQ LV WKH RQO\ FRPSDQ\ LQ WKH )3T &RUSRUDWLRQ LQ
SDUWLFXODU DQG LQ VLHWQDP LQ JHQHUDO WR DSSO\ WKH VWULFW VWDQGDUGV RI ZRUOGFODVV YHQGRUV

ZH KDYH ERRVWHG RXU WHFKQLFDO VHUYLFH WR EH RQ D SDU ZLWK WKH OHDGLQJ FRPSDQLHV LQ WKH
UHJLRQ
REPAIRING, WARRANT< AND MAINTENANCE SERVICES

‡ 1HWZRUN UHODWHG SURGXFWV LQFOXGLQJ QHWZRUN HTXLSPHQW PRQLWRULQJ HTXLSPHQW DQG


VHFXULW\HTXLSPHQWDUHLQDOOFDVHVHUYLFH

‡ )RU A70V RI 1&5 'LHEROG« DQG 'DWDFDUG HPERVVLQJ PDFKLQHV ZH RIIHU ZDUUDQW\
UHJXODUPDLQWHQDQFHDQGUHSODFHPHQWVHUYLFHV

‡ )RU ODUJH VHUYHUV OLNH L6HULHV S6HULHV RI ,%0 681 RI 681 0LFUR V\VWHP RU H3
VHUYHUV ZH RIIHU ZDUUDQW\ PDLQWHQDQFH DQG UHSODFHPHQW VHUYLFHV WR HQVXUH WKH\
DUHRQOLQH

‡
DQGSRZHUVXSSO\HTXLSPHQWIRUEDQNV

‡ 2WKHUVRQFXVWRPHUV¶GHPDQGV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
8.2 MAINTENANC(6<67(M FOR +$5'WARE

IT SUPPORT AND SERVICE DESK SERVICES

‡ (QVXUHWKHSHUIHFWRSHUDWLRQRIQHWZRUNV\VWHPV

‡ 6XSSRUWWR3&DQGVHUYHUSUREOHPVVROYLQJDFFRUGLQJWRVHUYLFHGHVN

‡ 8SJUDGHDQGRSWLPL]HQHWZRUNV\VWHP2XU,TRQVLWHVXSSRUWVHUYLFHVDUHDYDLODEOH

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
8.2 MAINTENANC(6<67(M FOR +$5'WARE

Services procedures
Level 0: Receive and transfer customer requirements

TKH +RW OLQH V\VWHP RU +LWHcK 6HUYLcH &HQWHU UHcHLYHV \RXU cODLPV  KRXUV D
GD\  GD\V D ZHHN 2XU WHcKQLcLDQV ZLOO GLUHFWO\ cRQWDFW ZLWK \RX WR DVN IRU PRUH
LQIRUPDWLRQ DERXWWKH LVVXH LQ RUGHUWR RIIHUWKH PRVWVXLWDEOHVROXWLRQ

&XVWRPHUV cDQ VHQG DQG UHcHLYH cDOOV IURP RXU WHcKQLcLDQV WKURXJK RXU &DOO
&HQWHU

TLPH DOORZHGIRUWKLVOHYHO LV PLQXWHV

Level 1: 6XSSRUWDQGGLDJQRVHSUREOHPUHPRWHO\

&XVWRPHUV¶ cODLPV ZLOO EH LPPHGLDWHO\ SDVVHG WR WHcKQLcLDQV WR EH UHVROYHG 2XU


WHcKQLcLDQVZLOO GLDJQRVHWKH SUREOHPVDQG RIIHUVXLWDEOHVROXWLRQV

IQ WKH cDVH RI VLPSOH IDXOWV RXU WHcKQLcLDQV ZLOO SURYLGH JXLGDQcH RYHU WKH SKRQH
RU E\ ID[ RU HPDLO WLWK WKLV OHYHO RI KHOS cXVWRPHUV GLVFXVV WKH LVVXH ZLWK WKH

THcKQLcLDQVDQGVXSSRUWWHDP ZLOO DWWHPSWWR UHVROYHWKHIDXOWRYHUWKH SKRQH

IQ cDVHVRIVHULRXVIDXOWVRXUVWDIIZLOOVNLS OHYHO  DQG cDUU\RXWOHYHO 

TLPH DOORZHG PLQXWHV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
8.2 MAINTENANC(6<67(M FOR +$5'WARE

Level 2: On-site Support


,I WKH SUREOHPV cDQQRW EH VROYHG UHPRWHO\ RXU H[SHULHQcHG H[SHUWV ZLOO WKHQ EH SUHVHQW

TXLFNO\DQGHIILFLHQF\ FDQFRQILJXUHLQVWDOOVRIWZDUHRUUHSODFHKDUGZDUH« 

AYHUDJHWLPH DOORZHGIRUWKLVOHYHO LV ±  KRXUV GHSHQG RQ UHJLRQ 

Level 3: Replace hardware


,I WKH SUREOHPV cDQ QRW EH VROYHG GXH WR KDUGZDUH HUURUV RXU WHcKQLcLDQ ZLOO UHSODcH
SDUW RU ZKROH HTXLSPHQW $IWHU WKH UHSODcHPHQW WKH\ ZLOO UHVHWXS WKH V\VWHP WR HQ
VXUH LWVRSHUDWLRQ

TLPH DOORZHGIRUWKLVOHYHO LV ±  KRXUV

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
+LWHFKZDUUDQW\DQG Maintenance
,Q+DQRL 22nd Floor, .HDQJQDP Landmark 72 Tower, Plot E6, 3KҥP +QJ
6WUHHW+D1RL
THO  ([W
+RWOLQH  (PDLO),66XSSRUW#ISWFRPYQ

/RW%6DQJ7DRVWUHHW(2IILFHDUHD7DQ7KXDQH[SRUWSURFHVVLQJ]RQH
7DQ7KXDQ'RQJZDUG'LVWULFW+R&KL0LQK&LW\
,Q+RFKLPLQK
City THO)D[

+RWOLQH(PDLOILVKFPVXSSRUW#ISWFRPYQ

,Q'DQDQJ VWIORRU6WUHHW1R)37%XLOGLQJ$Q'RQ,QGXVWULDO=RQH6RQ7UDdistrict,
'D1DQJ&LW\
+RWOLQH7HO)D[

In Nha TUDQJ 1R/H7KDQK3KXRQJ3KXRQJ6DL:DUG1KD7UDQJ&LW\.KDQK+RD


+RWOLQH THO)D[

In Can Tho 7UDQ9DQ+RDL Xuan Khanh Ward, Ninh Kieu District, Can Tho
THO)D[
/H7KL5LHQJ7KDQJ1KL:DUGVXQJTau, Ba Ria VXQJTau
In VXQJTau
THO)D[

In Daklak
ĈăN/ăN
THO

/RQJ;X\rQ +7R+LHQ7KDQK0\3KXRF:DUG/RQJ;X\HQ $Q*LDQJ


$Q*LDQJ THO)D[

%LHQ+RD± 1JX\HQ9DQ+RD.37KRQJ1KDW:DUG%LHQ+RD&LW\ĈRQJ1DL
ĈRQJ1DL THO)D[

%LQK'XRQJ $/H+RQJ3KRQJ.3, 3KX/RL:DUG7KX'DX0RW7RZQ%LQK'XRQJ


THO)D[

1R.HQK/LHP%DFK'DQJ:DUG+D/RQJ&LW\4XDQJ1LQK
4XDQJ1LQK
THO

+DL'XRQJ 7UDQ%LQK7URQJ6WUHHW+DL'XRQJ&LW\+DL'XRQJ3URYLQFH
THO

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
In TLHQ*LDQJ 1JX\HQ7KL7KDS3UHFLQFW0\7KRTLHQ*LDQJ
THO  )D[  

.LHQ*LDQJ QJX\HQVan Troi, Vinh Thanh Van Precinct, Rach Gia City.LHQ*LDQJ
THO)D[

Vinh 2nd Floor +ue Loc BXLOGLQJ- 146 NJXyen Sy Sach - vinh - NJKe An
THO )D[

Group 21, Area 1, Gia Cam Ward, Viet Tri City, Phu Tho Province
Phu Tho
THO)D[

Da lat &1JX\HQ&RQJTru, 8 Precinct, Da Lat City


THO)D[

5RRPUGIORRU/DFK7UD\6WUHHW1JR4X\HQ'LVWULFW
+DL3KRQJ
+DL3KRQJ&LW\
THO)D[

%DF*LDQJ 1JX\HQ.KDF1KX7UDQ1JX\HQ+DQ:DUG%DF*LDQJFLW\
THO)D[

Bac Lieu 1JX\HQ7KDL+RF3UHFLQFW%DF/LHX


THO)D[

7UDQ+XQJ'DR7UDQ3KX:DUG4XDQJ1JDL
4XDQJ1JDL
THO)D[

1R3KX5LHQJĈR7DQĈRQJ:DUGĈRQJ;RDL7RZQ%LQK3KXRF
Binh Phuoc
7HO
27 Pasteur KP3 street, Ward 2, Tay Ninh City, Tay Ninh province
Tay Ninh
7HO
/H'XDQ+DPOHW:DUG6RF7UDQJ&LW\6RF7UDQJ3URYLQFH

6yF7UăQJ 7HO

)37,QIRUPDWLRQ6\VWHP&RUSRUDWLRQ
FPT Information System Corporation
QG)ORRU.HDQJQDP/DQGPDUN TRZHU3ORW(3KDP+XQJ6WUHHW+D1RL

THO  _)D[  

:HEVLWHZZZISWLVFRP

You might also like