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The document describes Bumrungrad Hospital's implementation of the Hospital 2000 information system. It details the hospital's need for a more advanced system to enhance service quality and address various departmental needs. The implementation process involved converting data from four old systems and training over 1,200 staff. The new system provided integrated access to patient data across specialties and departments. It helped improve operational efficiency and patient services at the largest private hospital in Asia.

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128 views7 pages

CCC C C CC C CC C C C CC C CC CCC C C !C"CCC C CCC CC C C C C CC C C CCC C C#C $%C !C" C CC C CC $C C CC"&CC C C C C CC C C C CC C !

The document describes Bumrungrad Hospital's implementation of the Hospital 2000 information system. It details the hospital's need for a more advanced system to enhance service quality and address various departmental needs. The implementation process involved converting data from four old systems and training over 1,200 staff. The new system provided integrated access to patient data across specialties and departments. It helped improve operational efficiency and patient services at the largest private hospital in Asia.

Uploaded by

PriyaKothari
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Case Study Hospital 2000 Information System

2011
[ Submitted By: Priyanka Kothari ]

The case describes the implementation of the Hospital 2000 information system by the Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital. It describes in length the need for implementing an advanced hospital information system by Bumrungrad, the system implementation process and the system & network architecture. It also discusses the challenges faced while implementing Hospital 2000 IS and elaborates the benefits reaped by Bumrungrad after the successful implementation of the system.

Guided by: Prof.

Submitted by: Miss Priyanka P Kothari Roll No: 42

Master in Business Administration-IInd SEM Academic Year 2010- 2011 Institute of Management and Research, Jalgaon.

CASE - HOSPITAL 2000 INFORMATION SYSTEM


The case describes the implementation of the Hospital 2000 information system by the Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital. It describes in length the need for implementing an advanced hospital information system by Bumrungrad, the system implementation process and the system & network architecture. It also discusses the challenges faced while implementing Hospital 2000 IS and elaborates the benefits reaped by Bumrungrad after the successful implementation of the system. In January 2003, Intelligent Enterprise Asia, a leading IT magazine in Asia, announced the Intelligent 20 awards recognizing the top 20 IT-savvy companies in the continent. In its third year, the award was given to Asian companies, which employed innovative IT solutions to enhance operational excellence and customer service capabilities. Judges from the world's 10 leading consulting firms including IDC, Accenture and Gartner, selected the winners. One of the awardees was the Bangkok (Thailand)-based Bumrungrad Hospital Public Company Limited (Bumrungrad), Asia's largest private hospital. Notably, Bumrungrad became the first hospital in Thailand and the first company in the healthcare industry to receive such an award. Bumrungrad was recognized for successfully implementing the Hospital 2000 information system (IS). The Intelligent 20 award was only one of several awards Bumrungrad received for its Hospital 2000 IS (Refer Exhibit I for other awards). In February 2003, CIO Asia magazine included Bumrungrad in its list of top 100 companies for its foresight in deploying an advanced hospital information system (IS).Like most of the IS deployed by Asias leading hospitals in the late 1990s, Bumrungrands system mainly addressed the needs of accounting and billing departments. The hospitals IT operations were scattered across four systems, running various mutually incompatible application. This meant Bumrungrand had to put more staff on board for maintenance. Due to the incompatible application, hospital staff could not access the latest patient data quickly, causing inconvenience. Hence, Bumrungrand

was looking out for an advanced hospital IS which could address several needs at one go. Established in September 1980, Bumrungrad was originally a 200-bed facility. The initial investment was Thai Baht 90 mn. The hospital was jointly owned by the Bangkok Bank and the Sophonpanich family, one of Thailand's leading business families. In view of the intensifying competition in Thailand's healthcare industry and to generate international appeal, Bumrungrad was looking for ways and means to enhance service quality.

Questions for Discussion


1. What is the need of Hospital 2000 information system?

2. How the system is implemented?

3. What is new in this system and why it is implemented by hospitals?

4. What sort of benefits was the hospital able to derive as a result of such modification?

Solution of Questions
1. What is the need of Hospital 2000 information system?

In view of the intensifying competition in Thailand's healthcare industry and to generate international appeal, Bumrungrad was looking for ways and means to enhance service quality. 2. How the system is implemented?

On December 17, 1999, Bumrungrad successfully switched over from its old IS to its new customized Hospital 2000 information system. However, implementing the system was not easy, considering the number of tasks involved. 1. DataConversion The first major task was data conversion. The four systems from which data had to be retrieved were a commercial outpatient system, a commercial accounting system, an in-house in-patient system and a document management system (DMS).

2.Training Another important task was training the 1200 hospital personnel and 200 physicians. Training was impacted by GCS staff in association with Bumrungrands education and training department.

3. What is new in this system and why it is implemented by hospitals?

Over the years, Bumrungrad made constant efforts to upgrade the Hospital 2000 IS to provide better service to patients. In February 2002, an interesting and useful feature Picture Archive Communication System (PACS) - was incorporated into Hospital 2000 IS. Known as Amalga, it was run on a Microsoft Windows 2003/SQL Server platform (Refer Exhibit V). The estimated cost of the PACS was 28 mn Thai baht. PACS comprised all X-Ray images stored in digital format. This enabled Bumrungrad to process radiology studies digitally instead of using films.

4. What sort of benefits was the hospital able to derive as a result of such modification?

Hospital 2000 IS led to a significant improvement in the efficiency of operations at Bumrungrad. Hospital 2000 was the first IS in the healthcare industry in Thailand that combined all front office systems, all medical, nursing and ancillary departments, and back office accounting functions into one database.

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