Product Enablement
Product Enablement
Topics:
1. Introduction and history about
Grandstream
2. Definition of Terms
2
WHO IS
GRANDSTREAM
• Company founded in 2002 in Boston, MA.
world. Venezuela
Note:
Grandstream UCM Series is a Fixed Device / Not Modular.
The capacity and ports cannot be upgraded.
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Introduction to UCM6xxx Series
The Grandstream UCM IP PBX series deliver an
impressively powerful and easy to manage platform that
brings together different technologies, including voice,
video communications, video surveillance, data tools,
mobility options, and facility access management.
Enterprise-grade features in an affordable, compact, quiet
& easy-to-manage PBX designed specifically for the SMB
and Enterprise markets.
02 04 Lifetime Firmware
All Hardware and
Software updates included
included
UCM6xxx Components
Voice
- Secure, high-quality and reliable.
- Audio Conference
- Audio Codecs Support
- Voice Features Customization
Video
- SIP Video Calls / Conference.
- Surveillance Integration
- Video Codecs Support
- WebRTC
- IPVideoTalk Integration
Mobility
- Softphone Apps
- Remote monitoring
- Multiple offices connections
- GDMS
Data
- Call Recording
- API Interface
- System Backup / Restore
- Voicemail and IM
- Fax Service
- LDAP / LDAPS Server
- CRM and PMS Integration
- Call Center features and statistics
UCM6510 – IP PBX
IP PBX Appliance
• E1/T1/J1 Interface
Call Hold
Call
DND
Routing
Call
Park
Call Management
SIP Forking – Multiple registration per extension
UCM supports multiple registration per extension. The user can register from multiple devices to UCM
using a single account.
GS Wave:
Extension 1000
Register
Home Phone:
Extension 1000
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Call Management
Call Transfer
This can be done from Both UCM and the client (depending on the client), in addition to that our UCM allows
users to configure extensions/numbers that will be able to reach your extension even if DND is enabled, the
options is Named DND whitelist.
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Call Management
Call Forward (CFN, CFB, CFU, CF Whitelist)
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Call Management
Call Hold
Call hold is a key feature of a telephony system. When a call is placed on hold, the
caller is parked and is enable to communicate with the person on the other side of
the line. Music on hold is generally played to the caller. The person who has placed
the caller on hold is able to perform other tasks during the hold time.
UCM users can configure the music on hold class and upload music files through the
web interface, files should be in Wav 8KHz Mono format with maximum size of
30MB
UCM users can also record the music on hold by initiating a recording call to an
extension, answer the call and start the recording. Once you hang up and refresh
the page then the new music on hold file will be available in the list.
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Call Management
Call Park
This feature allows you to place a call on hold, so it can be retrieved from
another phone in the system.
To use Call Park: if you are on an active call at your phone, you can park the
call in 2 ways:
Press #72 and the call will be parked.
Initiate a blind transfer then dial 700 to park the call.
The Parking lot number will be announced after parking the call.
You can retrieve the call in another room or someone else on another phone
in your system by dialing the call park extension number.
If the call is not retrieved after the timeout, it will ring back the phone that
parked it.
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Call Management
Call routing – Outbound routes
Dial Pattern
Secured Route
Strip/Prepend Digits
Failover
Privilege/Permission
Outbound route per Source
caller ID
Call Duration Limit
PIN Group
Blacklist
Time condition
DOD
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Call Management
Call routing – Inbound routes
DID Pattern
Trunk Selection
Direct Calls to IVR, Extension, Ring
group, Voicemail, FAX
Scheduled Inbound Routes
Inbound route per caller ID
Blacklist
Multiple modes
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UC Features
Dial By Call
IVR Speed Dial
Name Recording
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UC Features
IVR
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UC Features
Conference
Conference Bridge feature allows to have several people
participating in call. Different Conference Bridges can be
defined on UCM6XXX and have following main features:
Public or Private
Recording Option
Bridging of Multiple Parties
Caller Menu
User Invite
Caller Announcements
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UC Features
Voicemail Management
And the called person can later on check the stored voice message by:
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Dial*8
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UC Features
Paging/Intercom
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UC Features
Call Barge
Offers ability to listen in on agents calls, whisper to the agent and barge in on both calling parties.
Integrated with active call status under Web UI System Status Active Calls.
Can be used with Feature Codes.
Different modes supported:
Listen
In “Listen” mode, monitor’s extension can hear both parties in the active call but monitor’s audio
won’t be heard by either side of the monitored active call. Default feature code is *54.
Whisper
In “Whisper” mode, monitor’s extension can hear both parties in the active call but monitor’s audio
can only be heard by the monitored extension. Default feature code is *55.
Barge
In “Barge” mode, monitor’s extension can talk to both parties in the active call. The call will be
established similar to a three-way conference. Default feature code is *56.
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UC Features
Speed Dial
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UC Features
Ring Group
Virtual Queue.
Ring All
Fewest Calls
Ring all available agents simultaneously until one answers.
The system assigns the call to the agent with the lowest
Linear number of calls answered so far.
The calls will ring at agents’ phones following an order
Random
previously configured. Only for static agents.
Ring a random agent.
Least Recent
Round Robin
The system selects the agents who have not answered the
Ring the agents in Round Robin scheduling with memory.
phone for the longest period.
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UC Features
Call Center – Call Queues Agents
UCM6301 25
UCM6302 50
UCM6304 80
UCM6308 160
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UC Features
Fax Service
The UCM6xxx supports T.30/T.38 Fax and Fax No Fax Machine? No Problem!
Pass-through. It can convert the received Fax
to PDF format and send it to the configured
Email address.
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Grandstream High Availability Solution for UCM6300 Series
Introduction
The Grandstream Device Management System (GDMS) is a zero-touch cloud provisioning and
management system that provides easy-to-use enterprise-level tools to manage Grandstream
products before, during, and after deployment. It provides a centralized interface to provision,
configure, monitor, and troubleshoot.
SIP Accounts
Extension / Local number
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GRP2601/P – Essential IP Phone NEW
2-Line Essential IP Phone
• EHS support
• Full-duplex speakerphone with HD audio
• Backlit LCD
• Noise shield technology to minimize background noise
• GRP2602P includes built-in PoE to power the device
and provide a network connection
• HD audio
• Integrated dual-band Wi-Fi
• Extension module support
• Enterprise-level protection including secure boot,
dual firmware images, and encrypted data storage
GXV Series IP
Video Phones
Innovation and High-End
A/V Capabilities
These Grandstream devices provide
the power of video communications
with integrated web features and the
functionality of a tablet.
GXV3350
High-End Smart Video Phone for Android
• Integrated PoE
• 3-way conferencing
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UCM Deployment with Analog Trunk, IP Phones, and Analog Phones
GXW4232 GRP2601P
87
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GXW4232 GRP2601P
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GRP2601P
90
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