02.query and ESCI Guidelines
02.query and ESCI Guidelines
Task Description 3
Judgment Criteria 3
Policies 5
Judgments 5
Defects 6
Product Research 7
SQ: bulb dimmable 7
SQ: 2.5 inch hard drive 8
Using Categories 9
How to Approach a Query Based on Category 10
Examples 11
1. SQ: acorn 11
2. SQ: reddit 11
Judgment Examples 12
Exact 12
Tips 12
Examples 12
Substitute 13
Tips 13
Examples 14
Complement 15
Examples 15
Accessories 16
Irrelevant 17
Tips 17
Examples 17
Unjudgeable 19
Examples 19
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Category Specific Examples 20
Electronics 20
Media and Games 21
Fashion 23
Luggage & Bags 25
DIY & Tools 26
Beauty 27
Medicines 28
Grocery 29
Fresh 32
Pets 34
Toys 34
Home & Garden 35
Kitchen 35
Automobiles 36
Shoes 36
Theme 36
Adult 37
Books Queries 38
Special Mentions 41
Products not sold by Amazon 41
Queries with Multiple Meanings 42
Query-Alias Conflict 43
Truncated Queries 43
Misspelled Queries 43
Franchise/ Brand Queries 43
Quantity/ Quality/ Price/ Shipping/ Condition 44
Widget 44
Name 44
Deals Related Queries 45
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Query & ESCI Annotation Guidelines Updated May 2022
Introduction
Our core goal is to represent customers' interests by interpreting the meanings of the search queries and
judging the results from the perspective of a reasonable customer. When a customer in a particular
marketplace sends a query to a shopping search engine, he or she usually has a set of targeted products
in mind. Our primary task is to determine what products are targeted by the queries they encounter. The
overall aim is to improve the quality of search results.
Task Description
Each judging page contains a search query (SQ), search alias (sometimes referred to as category),
marketplace, a list of research links in case you are not familiar with the query, and one or more products
(ASIN) to be judged for relevance to that query.
1. amazon.com.au: aps 🡪 This link represents the marketplace in which the query has been
searched. In this case it is the Australian Market (AU).
2. aps 🡪 Represents the store under which the query has been searched.
3. Google site: Amazon 🡪 This link represents the marketplace wise amazon search result page. In
the above example it is specific to the Australian marketplace (AU).
4. Google 🡪 This link simply googles the query that the customer is looking for.
Judgment Criteria
Before making judgments, reviewers need to understand the query to anticipate what kind of product
the customer is looking for, and what kinds of products could be a Complement or Substitute. In many
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cases this will be very clear, but if the wording is unfamiliar, then the links to the right of the query in the
live working environment can help in researching the intent of the query. If some part of the query is
unclear even after research then the products may still be judgeable based on the parts of the query that
are clear. The title of each product is clickable and the Product Description Page (PDP) should be checked
to find out if the product has the features requested in the query.
N.B. The relevance of the product cannot be determined just on the basis of impression. The PDP must
be checked. The PDP has various factors influencing the reviewer’s decision and henceforth the ranking
of the products like size, color, design or model variations.
1. Exact
2. Substitute
3. Complement
4. Irrelevant
5. Unjudgable
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2. Consider the category. If a category/alias/store appears in the link immediately to the right of the
query, this means the customer selected that category before entering the query. This
information can impact the user intent and even clarify a broad query.
3. Understand the ASIN. This is achieved by reviewing the PDP (titles are clickable in the live
working environment) or using Amazon or Google for further research.
4. Lastly, the judgment is submitted by the reviewer on the basis of the SQ-ASIN relevancy by
selecting the appropriate judgment option.
Policies
Judgments
Exact – This product fully satisfies the query. A broad or ambiguous query could be satisfied by any of a
diverse set of products, so long as it is reasonable to expect that a customer who entered that query
might buy that product. A very specific query will only be satisfied if the product matches all of the
characteristics included in the query.
Substitute – This product differs from the one intended, but it is functionally equivalent. This will be the
same type of product, but may differ by brand, model, color, title, or other detail. If the requested
product is included in a bundle with other associated products, it is judged as Substitute, so long as it is
reasonable that the customer may want to buy both together.
Complement – This product is not the one intended, but it could be useful to the customer if they did
buy the intended product. This could be an accessory, a component, replacement parts, or even another
item designed to be used with the product.
Irrelevant – This product does not satisfy a reasonable understanding of the customer’s intent. It could
be entirely unrelated or it could differ by one crucial feature that would make it unsuitable for the
customer.
Unjudgeable – This judgment is only to be used if the product cannot be judged, either because the
query cannot be understood, or because the product is lacking enough information to determine if it
matches the query. An Unjudgeable query is one that is complete gibberish, is seeking help, is
attempting to navigate to a website, is in a non-market language, or is a string of numbers that does not
correspond to an ISBN or model number in Google searches.
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Defects
Offered products can differ from the search query or the intended product for various reasons, which we
refer to as defects. ASINs with defects are not marked as an Exact match. Depending upon the defect
present, the judgment could range from Substitute to Irrelevant. Please consult the defect type guide
for a list of defects, their associated judgments, and examples.
The query here is “intuos s”. It is important that you pay attention to all elements of the query,
including words like ‘the’ and any stray letters. For this query, the customer entered the letter “s” to
indicate the size of the product, as you would see among the product titles if you were to click the
Googlesite:Amazon.com link in the task. Please note the category is listed as aps meaning
all-product-search. The following table shows the corresponding judgment for the offered products
(OPs):
If the results themselves do not reflect the terminology used in the query, some research may be
required. In this case, research reveals “T post driver” and “post driver” are among many
interchangeable names for the tools that pound metal posts into the ground. The following table shows
the corresponding judgment to offered products:
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OP Judgment
As the search was broad, Exact is the judgment for any design of post driver, whether powered or
manual.
3. SQ: b000jqm1de
A Google search of Amazon shows that this string of characters is a model of a Brother sewing
Machine. The following table shows the corresponding judgment to offered products:
OP Judgment
Product Research
Insufficient information should not be used as an excuse for insufficient research. Rather thorough
research of the Product Description Page (PDP) and external sources should be done, as the answers can
usually be found for an ASIN by looking at reviews and questions or using Google Search. See the
examples below for better understanding.
OP Judgment
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TORCHSTAR 5W A15 LED Light Bulbs Irrelevant
PDP mentions ‘Dimmable: No’ under Specifications and it won’t work in dimming fixtures. Information
also present in Q&A section, see details below.
By TORCHSTAR customer support on April 23, 2018 - If the ASIN does not mention a
feature/style/characteristic, then a research has to be according to the Golden thumb rule. The given
ASIN, for instance, is a A15 bulb, which when searched on Google for the feature shows that it is not
dimmable (By TORCHSTAR customer support on April 23, 2018). A one-time research also shows that
dimmable and non-dimmable bulb holders/fixtures have different compatibility. Hence, the decision is
irrelevant. Had the holders been the same, then the ASIN will be substitute as then, it would only have a
feature defect.
OP Judgment
This is a Solid State Hybrid Drive, which is like a hard drive (HDD) but much faster, according to the detail
page:
Google can help you understand the features on the detail page:
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In this case, the customer seeks a hard disk drive (HDD) with a 2.5 inch spinning magnetic platter, so a
SSHD would be a Substitute, and a SSD would be Irrelevant, since the size requested in the query does
not apply to a drive without a spinning magnetic platter.
Finally, please note that Amazon products can have lengthy titles/descriptions. We recommend reading
carefully to make sure you judge accurately.
Using Categories
If a category/alias appears in the link immediately to the right of the query, this means the customer
selected that category before entering the query. This information can help clarify a broad query.
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How to Approach a Query Based on Category
Product Type mentioned in SQ
When the SQ clearly mentions the product type When the SQ mentions a product type and a
and the selected category is aps, then we only specific category is selected, they should be
consider the searched product as Exact. For considered together. This can give you a better
example, if the SQ is basketball (aps) and Amazon understanding of the specific needs of the
sells basketballs, then only basketballs should be customer. For example, if the SQ is basketball
judged Exact. (electronics) the likely intent of the customer is
different. One can find phone covers, pen drives,
etc. in the shape of a basketball. In this case, such
products would be marked Exact and not
basketballs.
When the SQ has not specified a product type As stated, when the SQ has not specified a
and the category is aps, we can consider the SQ product type it can be considered a theme. When
as a theme. For example, if the SQ is marvel (aps), a category other than aps is selected, it can give
and we know that Amazon sells a lot of products us a greater understanding of the query intent. In
related to Marvel, we will mark all products as these cases, we can consider the category as a
Exact such as T-shirts, books, DVDs, figurines, etc. product type. For example, if the SQ is marvel
(toys) we will only mark marvel toys, figurines,
etc. as Exact. Other product types like books and
movies will be Irrelevant.
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*aps = all-product-search
Examples
1. SQ: acorn
The category for the query listed above is fashion-womens-shoes. Clicking on the first link amazon.com:
fashion-womens-shoes will show the products within that category. Given its inclusion, the user is most
likely looking for shoes by the women’s clothing brand Acorn. The following table shows example items
and their corresponding judgment:
OP Judgment Explanation
Footwear from the correct Exact This product satisfies the query.
brand
Footwear from another brand Substitute This product differs from the one intended, but it is
functionally equivalent.
2. SQ: reddit
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The only Exact judgment would be a Reddit app by Reddit. Other apps such as “Reddit Is Fun” or
“ReddTV” that are related but not from “Reddit, Inc” would be judged Substitute. Since the category is
mobile-apps, any product which is not an app or is unrelated to Reddit is to be judged Irrelevant.
Judgment Examples
Exact
This product fully satisfies the query. A broad or ambiguous query could be satisfied by a diverse set of
products, so long as it is reasonable to expect that a customer who entered that query might buy that
product. A very specific query will only be satisfied if the product matches all of the characteristics
included in the query.
Tips
● Availability in the widget/drop-down makes the product exact, despite the change in ASIN.
● Universal products are compatible with all model types. For example, SQ: iphone 10 case; OP:
universal phone case; Rating will be Exact.
● Multiple interpretation SQs: a query can have multiple meanings and an ASIN that is Exact for
any of the meanings should be judged Exact. For many broad queries, the customer’s intent may
be unclear. Multiple interpretations of the query could result in different judgments for an ASIN.
For example, SQ: battery scooter; OP1: scooter with battery, OP2: battery for scooter
Examples
SQ Category OP Judgment Reason
adidas t-shirt aps Adidas Short Exact In this query we have all the basic
green short Sleeve Tee criteria such as brand (Adidas), type of
sleeve clothing (T-shirt), color (green) and type
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of sleeve (short sleeves) corresponding
100% with the criteria in the query. This
is an Exact product.
asus laptop aps ASUS Laptop Exact This is a single example of an Exact
product, however, multiple products will
be Exact for this query because it is
general and does not have any specific
features included like screen size,
processor, RAM, etc.
Fujifilm electronics Instant Films Exact This is designed to be used with the
instax mini 9 Sticker for camera and the query specifies the
accessories Fujifilm customer is looking for accessories. If
Instax Mini 9 the query had just been for the camera,
this would have been Complement.
Fujifilm electronics Camera Case Exact This is designed to be used with the
instax mini 9 Cover for camera and the query specifies the
accessories Fujifilm customer is looking for accessories. If
Instax Mini 9 the query had just been for the camera,
this would have been Complement.
Substitute
This product differs from the one intended, but it is functionally equivalent. This will be the same type of
product, but may differ by brand, model, color, title, or other detail. If the requested product is included
in a bundle with other associated products, it is judged as Substitute, so long as it is reasonable that the
customer may want to buy both together. When a brand is specified in the query, then products that are
a different brand will be Substitute, but unrelated products by the same brand will be irrelevant.
Tips
● +/- 1 size and age rule: +/-1 difference in size and age from asked SQ is
replaceable/substitutable, otherwise Irrelevant.
● If the query asks for universal compatibility, but the ASIN offered is for a specific model then, we
will judge it Substitute. E.g., universal phone case; and ASIN: iphone10 cases; Rating will be
Substitute and Defect will be Feature Wrong.
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● Retailer definition is prioritized over customer comments. In cases where the retailer
information is incorrect, we could rely on customer reviews. For example, when the title might
have too many keywords [pullover, sweat-shirt, sweater- all in one] or when there is a mis-match
between the title and description/image [sweat-shirt being described as pullover], we could seek
clarity from customer reviews at the bottom of the PDP. In other words, a holistic review of the
product and detail page is necessary and recommended. While product title and description
provided via retailers usually hold priority/preference over customer comments (chiefly when
description provides specific details to sizes, dimensions, compatibility, etc.), it is also imperative
to gather a comprehensive knowledge of the OP (especially when a retailer may have
inaccurately described a product).
Examples
SQ Category OP Judgment Reason
Panasonic aps Braun Shaver Substitute The OP is the same product type, but
Shaver (B07Z6HWZX4) from a different brand.
Scanner and aps Scanner Substitute As the OP is the main product from the
Scanner SQ it can't be complementary to the
cover accessory.
Shirt XL size aps Shirt XXL size Substitute Different Size (+1/-1)
When the query includes details or features, then products that lack those features can be judged
Substitute only if they will still serve the same purpose. If they cannot be used in the same way, they are
Irrelevant.
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SQ Category OP Judgment Reason
baby tub aps Disney Minnie Substitute This is a different design of baby tub that
seat with Mouse does not use suction cups, but it still is
suction cups Inflatable non-slip, because it uses an air-filled tube
Safety Bathtub to fit tightly into a bathtub.
Complement
This product is not the one intended, but it could be useful to the customer if they did buy the intended
product. This could be an accessory, a component, replacement parts, or even another item designed to
be used with the product.
Examples
SQ Category OP Judgment Reason
small trash Home & 1.2 Gallon Extra Complement This is designed to be used with a small
can bedroom Garden Strong Clear trash can.
Small Trash Bag
decorative Home & Set of 2 Feather Complement This product can be used to make a
throw Garden Throw Pillow throw pillow (i.e, the
pillows Insert insert goes inside the cover).
decorative Home & Linen Burlap Complement The PDP states the listing is for pillow
throw Garden Square Throw cases only and the inserts are not
pillows Pillow Covers included. This product can be used to
make a throw pillow.
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Mazda CX-5 Automob Mazda CX-5 Complement Accessory
iles Remote control
transmitter
(B00KWEOCXU)
Magma aps Autoglym Polar Complement This is a car washing product, but the
autoglym Blast Magma product is specifically for
(B079QNQL1R) treating rust or iron spots, so this is
complementary.
Printer and aps Scanner Complement As both products hold the same
scanner weightage (i.e., each can be a main
product), it should be judged
complement.
Scanner and aps Scanner cover Complement The cover is an accessory to the scanner
scanner and is a component of the SQ.
cover
Accessories
The product name of most accessories usually includes the name of the product they’re designed for,
and the image may include the accessory ON the product, even if this is only being sold as an accessory.
happy planner aps Me & my BIG Complement Happy Planner is a brand of notebooks
ideas Punch and calendars. This is a branded
accessory for adding paper to the
notebooks, so it is judged
Complement.
fitbit charge 2 aps POY Complement This is a band that is compatible with
Replacement the Fitbit, as it says on the PDP.
Bands
yellow buffalo aps HomeCrate Complement This would match a runner, and the
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check runner Classic Buffalo customer may want to buy both.
Check
Napkins
When the query is an accessory, a different accessory is Substitute if it could be used for the same
purpose instead of the queried accessory, Complement if the customer may buy them both to meet
their need, and Irrelevant if the accessory is unrelated to the purpose of the queried one.
Irrelevant
This product does not satisfy a reasonable understanding of the customer’s intent. It could be entirely
unrelated or it could differ by one crucial feature that would make it unsuitable for the customer.
Tips
● Any absence of a clear mention of model/sub-model or year is Irrelevant.
● Complement of a substitute product is Irrelevant.
● Substitute of a complementary product is Irrelevant.
Example - SQ: Neem
OP1: Neem Seeds – Exact
OP2: Books about Neem – Compliment
OP3: Books about banyan tree (Substitute of a Compliment) – Irrelevant
Examples
SQ Category OP Judgment Reason
samsung s8 aps S10 case Irrelevant This product is meant for a different
case (B07M9ZYYB6) phone model. This makes the product
unusable for the customer and they
would not buy it as a Substitute or a
Complement to the original query.
ipod nano 7th aps Evach Active Irrelevant This product is not compatible with an
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generation Stylus Digital Pen iPod nano 7th generation and the
customer would not buy it as a
Substitute or a Complement to the SQ.
Pastel Paper aps Art Supply Set Irrelevant A very big bundle of products (It
Pad (B08MWSWKTN) includes 4 Pastel Pencils in Different
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Shades, 6 Pastel Sticks in Different
Colors, 3 Paper Blending Stumps, 1
Plastic Sharpener, 1 Two-Hole
Sharpener, 1 Sandpaper Block, 1 Roll of
Masking Tape, 1 Craft Snap-Off Blade
Knife, 2 Binder Clips, Plus four different
styles of full-size premium sketch and
drawing pads)
Unjudgeable
This judgment is only to be used if the product cannot be judged, either because the query cannot be
understood, or because the product is lacking enough information to determine if it matches the query.
An Unjudgeable query is one that is
● complete gibberish,
● seeking help,
● attempting to navigate to a website,
● in a non-market language (*English is not considered a foreign language),
● a string of numbers/symbols that does not correspond to an ISBN or model number in Google
searches.
Examples
SQ Category OP Judgment Reason
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Gift for mother aps Notebook Unjudgeable ASIN detail page in another
(searched in (B08TYJYD71) non-market language
English locale)
1. Electronics
Subcategory SQ Exact Substitute Complement Irrelevant
Cellphone Samsung note Samsung note iPhone XR Note 10+ cover & Samsung note 10
10+ 10+ phone protective glass lite Cover
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inches Samsung 45-75 with universal
inches TV stand
Amazon Echo dot Echo dot Echo dot & Echo dot cover JBL speaker
Devices smart bulb
Camera Canon EOS Canon EOS Nikon cool pix SDXC memory card Canon printing
2000D 2000D & lens & 16 GB cartridge
tripod
Watches Men's intelligent Fitbit versa 3 Men's analog Screen protector Boys’ Fitbit
watch (unisex) watch for Fitbit versa 3
Games here mainly refer to the video games including all PS models, Nintendo, all X boxes and Windows
games. The category also include game accessories like controllers, consoles, game codes etc. Model
compatibility is paramount for video games.
Substitutability in Media 🡪 When the query is a topic or media title such as music, or movie, then other
media that are in the same general category, the judgment is Substitute. If a media product can be
considered to be in multiple categories, then either could be Substitute. Also if any of the same
contributors to one media product are also in another media product, then they are Substitute.
Complements in Media 🡪 Media products that are about other media products are considered to be
secondary material and are judged Complement so long as they match the category included in the
query. This includes reviews, analyses, study guides, anthologies, or commentary, where the video is
meant as a companion to the central product they are about.
Video Games COD ps4 COD PS4 game PS4 GTA game 1. Games CD COD XBOX ONE
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and all COD stand,
themed product 2. Guide on COD
for PS4 ps4
Justin Bieber Justin Bieber - Harry Styles - Fine Vinyl cleaning 1. Purpose CD
Vinyl Purpose Vinyl Line Vinyl kit
2. Vinyl player
Music, Vinyl,
Audio
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Windows 10 Windows 10 Windows Server Windows 10 Laptop with inbuilt
Home 2019 guide Windows 10
*DVDs can be substitutable for Blu-ray but not vice versa due to compatibility issues.
3. Fashion
Subcategory SQ Exact Substitute Complement Irrelevant
Pink Cushion Pink Cushion Blue Cushion Any decorative Cushion cover of
cover 50 x 501 covers, size 50 x covers, size 50 x to decorate the different size 30 x
50 50 cushion covers, 50
Bedding
straps, zips, etc.
for cushion
covers
Batman T-shirt Batman T-shirt Superman T-shirt Batman pants2 Different genre
themed T-shirt
Titanic themed
T-shirt
Clothing
Cotton (fabric) Cotton fabric Leather, - Cotton T-shirt
(pure or >=50%) Polyester, Silk
(Fabric)
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Top (anything 1. Tunic - Pants Any inner wears
from neck to 2. Jacket
waistline) 3. Coat
Ready to wear
Salwar suits
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Necklace Any necklace Necklace set with Pendant Anything other than
bracelet and ring necklace like rings,
bracelets, anklets,
etc.
2. Any jewelry
made out of ruby
stone
Wearables
Shoes Any sneakers, - 1. Shoe lace -
sandals, pumps, 2. Socks
sliders, training 3. Insoles
shoes4
Exceptions:
1
If the SQ was “cushion cover 30 x 40” then even if we get a cushion cover of 40 x 30 size, it will be
marked Exact.
2
For Complement: If the pants are not related to the Batman theme, then Irrelevant.
3
Only in the IN market place, a T-shirt is considered a Substitute for the query shirt.
4
Only in IN market place sandals/sliders will be Irrelevant.
Bags: a strong container made from cloth, plastic, leather, etc., usually with one or two handles, used to
carry things in when travelling, shopping, etc.
Subcategory SQ Exact Substitute Complement Irrelevant
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Bags, Softside
Luggage, Hardside
Luggage,
Two-Wheeled
Luggage, Spinner
Suitcases
Caprese Caprese Tote bag/sling Lavie Tote bag/sling Bag Strap, Chain, Suitcase/ Backpack
Handbags
Handbag* bag/purse/wallet bag/purse/wallet bag Charms
Patchwork Patches and scale Beads or other Needle/ thread for If the alias is DIY,
for patchwork decorating sewing the chair/bed sheet
products for textile patchwork on the having patchwork
(if alias aps, textile is Irrelevant.
chair/bed sheet However, if the
Art/Craft/ having patchwork) category is "aps"
DIY the SQ can be
considered as
"style" and the
chair with
patchwork judged
as Exact.
DIY/Tools and Cloud decoration Cloud deco DIY kit 1. Star shaped DIY One accessory/ Non-deco
Garden Alias: DIY decoration part of cloud deco products, utility
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2. cloud deco DIY kit objects like chairs,
tables etc.
solar light DIY kit Solar Light DIY 1.Normal light DIY Battery or any -
Alias: DIY kit (not solar) other single part
2. Solar light set for solar light
(FINISHED
PRODUCT)
6. Beauty
Perfume, Cologne and Eau de Toilette are all exact.
Subcategory SQ Exact Substitute Complement Irrelevant
Body care & Wigs Hair wigs - Clips/caps to attach Hair Extensions
products a wig (Wigs and hair
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extensions have
markedly different
functionalities. A
wig can be used
over hair or over
scalp, but hair
extensions cannot
be used on scalp,
and must attach to
hair)
Oil Hair oil Oil + Shampoo Empty bottles for oil 1. Shampoo with
castor oil (as main
Alias: Hair product type is
Product shampoo here and
not oil)
2. Cooking oil
Face mask Sheet mask Mask (e.g., tea tree 1. Scrub Mascara
sheet clay mask) 2. toner
3. moisturizer
7. Medicines
*For any formula foods we need to ensure that the age of the baby/kids matches.
Subcategory SQ Exact Substitute Complement Irrelevant
Supplements Weight Loss Fat Burner Dietary Supplement Book on Weight Weight gain powder
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(metabolism Loss
booster/digestive
supplement)
Fever Fever reducing pill Cold and runny Nose Thermometer Fertility Support
Suspension.
(Here, it also can be
used for fever as per
the product
description).
Drug Store
8. Grocery
Subcat. SQ Exact Substitute Complementary Irrelevant
Tomato 1. Tomato 1. Tomato ketchup Vegetable wash Tomato shaped
2. Tomato puree 2. All veggies spray earrings
Food
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Orange juice Tropicana orange Juice Apple juice Juicer
Beverages
Alcohol
Amazon
Fresh
Wheat flour Wheat flour 5Kg X 3 Wheat flour 2.5Kg X Wheat bran Wheat drinks
5Kg 2
Amazon
Pantry
Nuts
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Mayo Mayo 1. Ketchup Fritters with mayo
2. Mustard filling
Gourmet
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Pringles Pringles Chips of other brand salsa dip/any Biscuits
other dip
9. Fresh
SQ Exact Subsitute Complement Irrelevant
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Lemon Lemon 1. Any fruit 1. lemon sqeezer 1. Mint
2. Lemon pickle 2. lemon zest 2. Any vegetable
3. Lime 3. Pie
Coconut Fresh & dry coconut 1. Coconut milk - Coconut ice cream
2. Coconut oil (for
consumption)
3. Grated coconut flakes
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Fish Raw fish 1. Cooked fish Fish shaped snack/chocolate
2. Frozen fish
3. Processed
10. Pets
Subcat. SQ Exact Substitute Complement Irrelevant
Animal (domestic Pet toy, Stuff toy, Pet toy, Stuff toy, Pet food, Pet Product with their Image
e.g., Labrador) Figurines, miniature Figurines , miniature accessory (Print), themed
Alias: pets/aps (of some other
breed/pet)
Pet
Wild Animals Product with their - - -
Alias Image (Print),
themed
11. Toys
Subcategory SQ Exact Substitute Complement Irrelevant
Board game* 1. Ludo Card games like Dices, pawns, chips Soft toys/figurines
2. Catan Uno
Harry Potter 1. Harry potter Fantastic beasts Harry Potter wand Batman mask
costume costume costume
2. Any other
character costume
Toys
from Harry Potter
like Dumbledore or
Hagrid
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Games for 5 Games for 0-5 year Game for 0-4 years Guide to the game Game for adults
year olds olds or 6 years (we
allow -1 and +1
age only)
Plush toys Any Plush toys - Accessory for plush Figurine, Plush toy for
toys pets, Adult toy
Plant/ flower Real plant/ flower Artificial plant/ 1. Planter Planter stand
Garden (including seeds) flower 2. Fertilizer
13. Kitchen
Subcategory SQ Exact Substitute Complement Irrelevant
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14. Automobiles
Subcategory SQ Exact Substitute Complement Irrelevant
15. Shoes
Subcategory SQ Exact Substitute Complement Irrelevant
Clogs Clogs for any Bathroom slippers Sole for sandals Sport shoes for
gender any gender
16. Theme
Subcategory SQ Exact Substitute Complement Irrelevant
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which is a product type in
itself (the ball is called
football), cricket is treated
as a theme.
SQ: Football
OP: Football shoes-
complement
17. Adult
Subcategory SQ Exact Substitute Complement Irrelevant
Sex toy for Sex toy for men - Lubricant 1. Sex toy for women
men 2. Condom
Adult
Costume Costume (e.g., - Clown costume 1. Sexual role play
Harry Potter, etc.) accessories costume
2. Normal shirt being
called Cat costume
(B07HJSG2JS)
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Books Queries
Important points to consider in specificity to ‘books’ queries, divergent to the above/usual guidelines:
Key Points:
Further Elaboration:
(1) Price/Free: any book (in any format) matching the price constraints chosen by the customer are to be
taken into consideration. If a customer is looking for “free books”, the price must be 0 in the local
currency. Any books which are non-free would thus be rated Substitute.
SQ OP Judgment
(2) Bestsellers/Validated Adjectives: query constraints must be respected. For example, products
offered for the query “romance bestseller” will need to satisfy both bestseller and genre to be judged
Exact.
Adjectives such as ‘cute’, ‘best book’ may be subjective and can continue to be disregarded at the time of
relevance judgment, however, inclusions like ‘top seller’, ‘high rated’, ‘bestsellers’ must be considered for.
The criteria for researching and dive deep here may include pointers and hints such as:
* any Book with the Amazon Charts OR Editor’s Pick OR Bestseller badges
* any Book with “New York Times bestseller” reported on the cover
* any book ranked within Books/Kindle Store Zeitgeist top 2,000
* any book with more than 1,000 reviews
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(3) Service queries: while service or membership seeking queries such as “cancel kindle unlimited”
continue to be disregarded, keywords (and functional equivalents) such as “kindle unlimited”, “prime
reading”, “audible plus”, “kids plus”, “comixology unlimited” all contextually hint towards a customer
searching for books and must be considered for and judged accordingly.
E.g., while the SQ: ‘kindle unlimited’ could entail all books to be marked as Exact, ‘audible plus’ hints at a
particular format of book and thus must be provided the relevant judgment, distinguishing format.
(4) Age range/reading level: a children's book for an age range adjacent to the one the customer was
looking for (e.g., a book suitable for 3-4 yrs old when customer is looking for “children books 5-6” would
be rated Substitute.
Overlapping age range, e.g., books for 3-4-year-old and resulting product with 4-5-year-old book may be
rated Exact.
Grade Age
Pre-kindergarten 3-5
Kindergarten 5-6
4th grade 9 - 10
5th grade 10 - 11
6th grade 11 - 12
7th grade 12 - 13
8th grade 13 - 14
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(5) Genre, sub-genres, and the subject of a book should be deep dived to determine OP’s relevancy if it
is not an exact match: genre refers to categories of works that are characterized by similar plots, themes,
settings, situations, and characters (reference). In other words, the genre describes what a book is.
Fiction and Non-fiction are macro genres and they each can be subdivided into sub-genres. By contrast,
the Subject describes what a book is about or its topic. Example subjects include architecture,
photography, sports, etc.
*Fiction books offered for a non-fiction book query are Irrelevant and vice versa.
In many cases, it will be necessary to determine both genre and subject to assign an ESCI label to an
ASIN. As a rule of thumb, books in the same genre/macro-subject are substitutes, unless the customer
query is for a specific sub-genre. If the customer specifies a sub-genre/macro-subject in the query, ASINs
not belonging to that subgenre are Irrelevant.
* Please utilize the BISAC Category Labeling for researching and taking the correct judgement calls.
(6) Target Audience: in association to genre and subject, the intentional target audience of the book
must be considered. For example:
SQ OP Judgment
The desired book is directed towards a non-professional audience on the subject of cardiology. The
second product is aimed towards an academic audience. Since an exact match for the customer query
exists and is a non-professional book, the second ASIN is Irrelevant.
(8) Media vs Non-Media/Merchandise Products: all the media products that exactly match the
keywords and are either the main work(s) in the original medium or other media derived directly from
the original medium are Exacts. Conversely, non-media products about the original work(s) are
Substitutes. For example, all Harry Potter movies and books are Exacts as they are either the primary
work (the books) or direct media derivations of the primary work (the film transpositions).
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Similarly for people's names (historical figures, celebrities, authors) and fictional characters – any media
product authored by or about the person is an Exact. Whereas, merchandising and related products are
Substitutes.
SQ OP Judgment Explanation
Harry Potter Harry Potter coffee Substitute For this query, all Harry Potter movies and books
mug (merchandise) are Exacts as they are either the primary work
(the books) or direct media derivations of the
primary work and all non-media results (like
merchandise) are Substitutes.
Harry Potter Harry Potter coffee Irrelevant This would be the same for SQ "harry potter
book mug mug", the mug is exact, the book irrelevant. The
PTs are significantly different. We will not be
looking at Complementary here as a rating.
For further detailed insight on approaching book queries, please refer to the books SOP that is shared
separately.
Special Mentions
In each marketplace there are classes of products that are not carried by Amazon for legal and
Products not logistical reasons. Customers are not necessarily aware of these constraints, and still issue
sold by queries for many of these products. The ESCI judgment framework enables reviewers to
Amazon accurately label items that are in stock relative to the explicit query intent. With the ESCI
framework, the judgments should reflect the product’s relationship to the query without
consideration of whether the product is sold by Amazon. So for some product types, there will
be no Exact judgments.
Exact will be the exact product, for ex- the actual vintage car or refile. Functional
equivalency has to be checked.
Query: AK 47
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OP Judgment Explanation
Exceptions:
For many broad queries, the customer’s intent may be unclear. Multiple interpretations of the
Queries with query could result in different judgments for an ASIN. In these cases, the judgments should
Multiple follow the sequence Exact, Substitute, Complement, Irrelevant, Unjudgeable: if one of the
Meanings interpretations would result in an Exact judgment for the query, then that should be the
judgment, even if other interpretations would result in Complement or Irrelevant judgments. If
the query is issued within a specific category, then all the interpretations used for judgment
should respect that marketplace category.
Query: glasses
OP Judgment
Eyeglasses Exact
Sunglasses Irrelevant
Query: ona
OP Judgment
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Ona (brand of air fresheners) Exact
Some of the most difficult queries are partial words or partial titles. If they are issued within an
Truncated alias such as books or instant-video, then it’s easier to judge based upon products that begin
Queries with that string. Use Amazon or Google search to see what the auto-complete query options
are, and consider each of them as valid interpretations for the query. Each of those
interpretations may be in different categories, so ASINs can be judged Substitutes or
Complements for any of the interpretations. Do not consider truncations if a word is a product
by itself, only if the query is an incomplete product title.
Queries which are misspelled may have multiple interpretations depending upon which letters
Misspelled are substituted. Any spell correction offered may or may not be accurate to the customer’s
Queries intent. If the query is unclear, consider all common misspellings as different interpretations for
the query, you can use Google or Amazon search to identify common spell corrections. If a
word is spelled correctly and clearly a product query, then do not consider misspellings.
Queries for a brand or merchant which sell different product types could be referring to any of
Franchise/ them, so ASINs are to be judged based upon any of the different products which the customer
Brand may have intended within those product lines. Some brands have their logos displayed on a
Queries broad range of merchandise: these are judged Exact unless the query has an alias or other
terms specifying which type of product the customer seeks.
For a query which is a sports team, videos of the games and merchandise are Exact.
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If any of these terms appear in a query, they are not used when determining ESCI relevance, and
Quantity/ the query is judged as if those terms were removed. Subjective terms such as ‘cute’, ‘cool’, ‘nice’,
Quality/ Price/ ‘unlocked’, ‘refurbished’, ‘best seller’, ‘best’, ‘renewed’, ‘cheap’, ‘free’, ‘sexy’,’ awesome’, ‘new’
Shipping/ can be ignored.
Condition
Please note, quantity (measurable in units) is distinguished from quantity (in numbers). For
example, if the SQ is 5kg of rice and the OP is 2kg of rice the judgment would be Substitute. In
this case, the weightage or unit of product is considered whereas multipacks (e.g., 2- or 3- pack
of rice or any other product) should be ignored. For example, if the SQ is a T-shirt and the OP is a
2-pack of T-shirts it is Exact.
Widget is to be seen. If the SQ is diaper for 5 months old, and the offered ASIN is a diaper of 3
Widget months old, with an availability of 5 months old, we will mark the ASIN as Exact.
● If they are a primary contributor towards a book, video, piece of music or art, then that
ASIN is Exact, and any ASINs in the same category are Substitute, in case of author name
we check for genres.
● If the ASIN is about them or depicts them, then it is Complement.
Actor (generally stars Movie of the asked actor in main lead role - Exact
as main lead)
Movie of the asked actor in supporting role - Exact
Merchandise of the Actor - Substitute
Actors which have Some actors are known for making one type of film than others,
known for certain for ex Jackie Chan is known for making martial arts film, so other
genres martial arts films will be Substitute.
Name of a music band Merchandise of that band - Substitute
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William Morris (Name William Morris was a designer, who designed for many types of
of a designer) products- furniture, fabrics, stained glass, wallpaper etc, so any
product bearing his designs can be exact. Similarly, if SQ is an
apparel designer and OP is an apparel from that designer (ex), but
if OP is an apparel from a different designer then (subsi). Product
type designed by the asked designer will be narrowed down, for ex
jewelry designer, interior designer etc.
John Snow OP- GOT season 1 Exact- If the query is character’s name, the
OP- character’s primary book/movie/game that character
figurines or came from is to be judged Exact, unless are
merchandise also represented in many types of
products, such as posters, toys, clothing,
any of which can be Substitute.
Other characters from the same
book/movie would be Substitute, and
books of analysis/commentary on the
subject of the fictional character would be
Complement.
Kit Harington Game Game of throne Exact
of Throne series
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Iphone aps Iphone 13 Exact As the product type is clearly
deals of mentioned in the search query, we
the day would not mark it as unjudgeable.
Judgment would be given according
to the product type mentioned in
the query.
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