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    Plant Pal Google

    Uploaded by

    ebuka akara
    The document outlines a plan to create a sustainable plant delivery and logistics service for offices. The plan aims to deliver 95% of orders on time within one month of launch and train 90% of employees before official launch. Key deliverables include purchasing delivery vehicles, hiring drivers, selecting order software, and developing an employee training program. The goal is to support a new service and increase revenue by 5% while ensuring high customer satisfaction through an efficient fulfillment process. A budget of $75,000 is requested.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Plant Pal Google

    Uploaded by

    ebuka akara
    32 views3 pages
    The document outlines a plan to create a sustainable plant delivery and logistics service for offices. The plan aims to deliver 95% of orders on time within one month of launch and train 90% of employees before official launch. Key deliverables include purchasing delivery vehicles, hiring drivers, selecting order software, and developing an employee training program. The goal is to support a new service and increase revenue by 5% while ensuring high customer satisfaction through an efficient fulfillment process. A budget of $75,000 is requested.

    Original Description:

    Project charter

    Original Title

    plant pal google

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    The document outlines a plan to create a sustainable plant delivery and logistics service for offices. The plan aims to deliver 95% of orders on time within one month of launch and train 90% of employees before official launch. Key deliverables include purchasing delivery vehicles, hiring drivers, selecting order software, and developing an employee training program. The goal is to support a new service and increase revenue by 5% while ensuring high customer satisfaction through an efficient fulfillment process. A budget of $75,000 is requested.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    32 views3 pages

    Plant Pal Google

    Uploaded by

    ebuka akara
    The document outlines a plan to create a sustainable plant delivery and logistics service for offices. The plan aims to deliver 95% of orders on time within one month of launch and train 90% of employees before official launch. Key deliverables include purchasing delivery vehicles, hiring drivers, selecting order software, and developing an employee training program. The goal is to support a new service and increase revenue by 5% while ensuring high customer satisfaction through an efficient fulfillment process. A budget of $75,000 is requested.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Plant Pals

    August 2nd

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our plan is to create sustainable fulfilment for offices

    Project Goal
    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound
    • Create a plant delivery and logistics plan to deliver 95% of orders on time
    within one month of launch.
    • Develop and launch an employee training program and train 90% of
    employees before the official service launch.

    Deliverables
    • Purchase delivery trucks, hire drivers and calculate delivery fees.
    • Select, install, and maintain an efficient order processing and supply chain
    management software.
    • Maintain excellent service standards by developing and launching an
    employee training program.
    • Create a communications plan, prepare training lessons, and schedule and
    conduct training sessions.

    Business Case / Background


    Why are we doing this?
    • To have sustainable fulfillments and delivery practices for the service’s
    day-to-day operations. These processes will help mitigate potential revenue losses due to
    late shipments and cancelations by ensuring an efficient, high-quality customer
    experience.
    • By ensuring that Plant Pals runs smoothly, the plan also supports the
    larger project goal of a 5% revenue increase for Office Green.

    Benefits, Costs, and Budget


    Benefits:
    • Support new service leading to 5% revenue increase, reduce late
    shipments and related costs, increase customer satisfaction
    • High-quality customer experience

    Costs:
    • Price of software, installation fees, time spent on hiring and training
    • Delivery costs/ fees (trucks, drivers, other delivery fees)

    Budget needed:
    • $75,000

    Scope and Exclusion


    In-Scope:
    • Customer service standards, delivery processes, training protocols

    Out-of-Scope:
    • Product development, vendor contracts

    Project Team
    Project Sponsor: Director of Operations
    Project Lead: Project Manager (Akara)

    Project Team:
    • Fulfillment Director
    • Quality Assurance Tester
    • Inventory Manager
    • Financial Analyst
    • Human Resources Specialist
    • Training Manager

    Additional Stakeholders:
    • VP of Customer Success
    • Account Manager
    • Receptionist
    • Sales Director
    • Sales Team
    • Marketing Director
    • Investors

    Measuring Success
    What is acceptable:
    • 93.5% of orders on time within one month of launch
    • 92% of employees are trained before the official service launch

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