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Reference Data - Support Coverage and Escalation Matrix

This document provides information on reference data support coverage and processes at Deutsche Bank, including: - Turnaround times for maintaining different reference data processes globally and locally, ranging from quarterly to within 24 hours. - Support hours for reference data teams in different regions, ranging from Monday to Friday 9am-6pm. - Details on the request tracking system and escalation contacts for reference data requests.

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Tajuddeen Shaik
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© Attribution Non-Commercial (BY-NC)
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366 views7 pages

Reference Data - Support Coverage and Escalation Matrix

This document provides information on reference data support coverage and processes at Deutsche Bank, including: - Turnaround times for maintaining different reference data processes globally and locally, ranging from quarterly to within 24 hours. - Support hours for reference data teams in different regions, ranging from Monday to Friday 9am-6pm. - Details on the request tracking system and escalation contacts for reference data requests.

Uploaded by

Tajuddeen Shaik
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Deutsche Bank Identifier

DKS Reference Data Support Coverage and Escalation Matrix


July 2010

DKS Reference Data Support Coverage


SLA/Turnaround Times

Global C3reda Processes


FSI Maintenance GCOA Maintenance UBR Maintenance BASTA Mapping Maintenance SAP Exception Maintenance dbNexus Table Maintenance

Turnaround Times
Quarterly Quarterly Quarterly On request On request Quarterly except for MAP_GFIS_PARAGON_FILTER (on request) Twice a month

CompID Upload

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date


2010 DB Blue template

DKS Reference Data Support Coverage


SLA/Turnaround Times

Local RefData Processes


GL Account Maintenance Cost Center/Management Area

Turnaround Times
Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request) Within 24 hrs from receipt of complete requirements except for US (3days) and FFT (as specified in the request) Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request)

Cost Element Maintenance

Order Maintenance
Quarterly GUBR & CUBR Restructuring Quarterly Deleted GCoA Remapping SAP RDM Table Updates Static Data BofE CIB

Within 24 hrs from receipt of complete requirements (except for FFT- as specified in the request)
Per Global Cost MIS deadline Before ME submission of the restructuring month [Feb, May, Aug, Nov] Within 24 hrs from receipt of complete requirements Within 24 hrs from receipt of complete requirements Within 24 hrs from receipt of complete requirements

Deutsche Bank Identifier 8/10/2010 9:27:54 PM

Speaker name Name of event/date


2010 DB Blue template

DKS Reference Data Support Coverage


SLA/Turnaround Times

MRP
MRP US Yellow Lights MRP US GGL Changes MRP US QAR MRP US Terminated Group MRP US OPS MIS Report MRP US CRES MRP US CRES NULL MRP US Validation

Turnaround Times
Daily Daily BD 2 to BD 8 Every Tuesday Every Wednesday BD 7 BD 7 BD 10

MRP US DBSI

BD 9

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date


2010 DB Blue template

DKS Reference Data Support Coverage


Support Hours

Team/Location
Global (C3reda) Local APAC EMEA FFT

Support Hours
Monday to Friday, 1pm to 10pm PHT

Group Mailbox
[email protected]

Monday to Friday, 9am to 6pm PHT Monday to Friday, 1pm to 10pm PHT Monday to Friday, 12pm to 9pm PHT (Non-DST ) Monday to Friday 1pm to 10pm PHT (DST) Monday to Friday, 1pm to 10pm PHT Monday to Friday, 2pm to 11pm PHT

[email protected] [email protected] [email protected]

UK US

[email protected] [email protected]

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date


2010 DB Blue template

DKS Reference Data Support Coverage


Request Tracking System

Global http://grtsupport.risk.db.com/mkdprods/links/cccim/cccim.htm
Select Finance Systems Change Management Select User Log incident Choose Service CR Controlling global reference data Choose appropriate Fault Category Enter text in Problem Description

Local (APAC, EMEA, FFT, UK, US) https://grtsupport.risk.db.com/mkdprods/links/cccim/cccim.htm


Select Finance Systems Change Management Select User Log incident Choose Service SAP Choose Fault Category Master Data Maintenance Choose appropriate location Enter request details in Problem Description
Speaker name Name of event/date
2010 DB Blue template

Deutsche Bank Identifier 8/10/2010

DKS Reference Data Support Coverage


Escalation Matrix

1st Level of Escalation


APAC, EMEA, FFT and UK Maryson-Tricha Masigan [email protected] +63(2)777-6922
[email protected] +63(2)777-0298

US and Global (C3eda)

Hanz-Kristian Cubillan

2nd Level of Escalation


Lenelle-Trisia Rosete [email protected] +63(2)7775451 [email protected] (632)777-6937

3rd Level of Escalation


Anne Alonso

Deutsche Bank Identifier 8/10/2010

Speaker name Name of event/date


2010 DB Blue template

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