License Activation Process for MXview

Moxa Technical Support Team

[email protected]

Contents
1 License Management Overview ....................................................... 2
2 Adding a New License ..................................................................... 3
3 Adding an Upgrade License ............................................................. 8
4 Deactivating a License .................................................................. 10
5 Reactivating a Deactivated License ............................................... 11
6 Transferring a License to a Different Installation of MXview......... 14

Copyright © 2021 Moxa Inc. Released on June 10, 2021

About Moxa
Moxa is a leading provider of edge connectivity, industrial computing, and network
infrastructure solutions for enabling connectivity for the Industrial Internet of Things
(IIoT). With over 30 years of industry experience, Moxa has connected more than 57
million devices worldwide and has a distribution and service network that reaches
customers in more than 70 countries. Moxa delivers lasting business value by
empowering industries with reliable networks and sincere service. Information about
Moxa’s solutions is available at www.moxa.com.
How to Contact Moxa
Tel: +886-2-8919-1230
Fax: +886-2-8919-1231
Moxa Tech Note License Activation Process for MXview

1 License Management Overview

The License Manager page displays information about your MXview license, including the
number of licensed nodes currently in use. From the License Manager page, you can add a
new license or deactivate an existing license.

To access the License Manager page, navigate to Menu ( )  License.

The License Manager page displays the license type, the number of nodes in use, and the
total number of nodes available under the current license.

To activate the license in MXview, please determine your current status and then select the
steps you want to execute.

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Moxa Tech Note License Activation Process for MXview

2 Adding a New License

1. Navigate to Menu ( )  License Manager.

The License Manager screen appears.
2. Click Add New License and the Add New License page will appear.

3. Click Next.
4. Select the network adapter to generate the user code that will be used for license
registration later. Then, click Next.

If you have previously selected a network adapter, you do not need to perform
Note:
this step.

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Moxa Tech Note License Activation Process for MXview

5. Copy the generated user code and click Next.|

6. Open a web browser and go to https://license.moxa.com. Select MXview and use

your Moxa account to log in.
7. Click Products and License  Activate a Product License. Then, select MXview
from the product type list.

8. Select a sub-product type.

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Moxa Tech Note License Activation Process for MXview

Free License

If you want to activate a Free License, please perform the following steps.

a. Select Free License as your sub product type.

b. Paste a valid User Code from MXview.
c. Then click Activate to get the activation code.

Paid License

If you want to activate a Paid License, please perform the following steps.

a. Select Paid License as your sub product type.

b. Input a valid Registration Code.
c. Paste a valid User Code from MXview.
d. Then click Activate to get the activation code.

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Moxa Tech Note License Activation Process for MXview

Conversion License

This will convert the legacy v2.x license into a v3.x license of the same type. A
Note: full v2.x license will upgrade to a v3.x full license while a v2.x upgrade license
will convert to a v3.x upgrade license. Legacy trial licenses cannot be converted.

a. Select Conversion License as your sub product type.

b. Input a valid Current License.
c. Paste a valid User code from MXview 3.x version.
d. Then click Activate to get the activation code.

Promotion License
If you want to activate a Promotion License, please perform the following steps:
a. Select Promotion License as your sub product type.
b. Paste a valid User Code from MXview v3.2.x or a later version.
c. Then click Activate to get the activation code.

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Moxa Tech Note License Activation Process for MXview

9. Check your email account that you used to apply for your moxa account. The
activation code will be sent to this email address.

10. Copy the activation code from the email.

11. In MXview, paste the activation code into the Activation Code field.

12. Click Apply and then MXview will activate the new license.

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Moxa Tech Note License Activation Process for MXview

3 Adding an Upgrade License

1. Navigate to Menu ( )  License Manager.

The License Manager screen appears.
2. Click Add New License and the Add New License screen will appear.

3. Click Next.
4. Select the network adapter to generate the user code that will be used for license
registration later. Then, click Next.

If you have previously selected a network adapter, you do not need to perform
Note:
this step.

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Moxa Tech Note License Activation Process for MXview

5. Copy the generated user code and click Next.

6. Open a web browser and go to https://license.moxa.com. Select MXview and use

your Moxa account to log in.
7. Click Products and Licenses  Activate an Upgrade License. Enter your
Upgrade Registration Code.

8. Paste a valid User code from MXview. Then, click Activate to get the activation
code.

9. Once the process has been successfully completed, a pop-up window will appear to
inform you that your license code has been deactivated. Click I know to close the
window. If the license failed to activate, enter the license key again. If you are still
experiencing problems, please contact Moxa Support.

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Moxa Tech Note License Activation Process for MXview

10. The software or service registration code is now activated, and you can use your
new activation code to transfer the software or service.
11. Check the email account you used to apply for your moxa account. The activation
code will be sent to this email address.

12. Copy the activation code from the email.

13. In MXview, paste the activation code into the Activation Code field.

14. Click Apply and MXview will activate the license.

4 Deactivating a License
If you want to transfer a license to a different instance of MXview, the license has to be
deactivated first.

1. Navigate to Menu ( )  License Manager.

The License Manager page appears.
2. Expand the Licenses section.
A list of activated licenses and activation codes will appear.
3. Click Deactivate and MXview will deactivate the license.

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Moxa Tech Note License Activation Process for MXview

5 Reactivating a Deactivated License

A deactivated license can be reactivated on the current instance of MXview.

1. Navigate to Menu ( )  License Manager.

The License Manager page will appear.
2. Expand the Deactivated Licenses section.
A list of deactivated licenses and deactivation codes will appear.

3. Click Re-activate and then click Next.

4. Copy the deactivation code and then click Next.

5. Open a web browser and go to https://license.moxa.com. Select MXview and log in

using your Moxa account.

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6. Select Products and Licenses and click MXview Deactivation.

7. Paste the Deactivation Code followed by the New User Code from MXview. Then
click Product Transfer.

8. Once the process has been successfully completed, a pop-up window will appear to
inform you that your license code has been deactivated. Click I know to close the
window. If the license failed to deactivate, enter the license key again. If you are
still experiencing problems, please contact Moxa Support.

9. The software or service registration code is now deactivated, and you can use your
new activation code to reactivate the software or service.

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Moxa Tech Note License Activation Process for MXview

10. Check the email account you used to apply for your moxa account. The activation
code will be sent to this email address.

11. Copy the activation code from the email.

12. In MXview, paste the activation code into the Activation Code field.

13. Click Apply and MXview will activate the license.

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Moxa Tech Note License Activation Process for MXview

6 Transferring a License to a Different Installation of

MXview
A deactivated license can be transferred to a new installation of MXview.

1. Navigate to Menu ( )  License Manager. The License Manager page will

appear.
2. Expand the Deactivated Licenses section. A list of deactivated licenses and
deactivation codes will appear.

3. Open a web browser and go to https://license.moxa.com. Select MXview and log in

using your Moxa account.
4. Select Products and Licenses and click MXview Deactivation.

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Moxa Tech Note License Activation Process for MXview

5. Paste the Deactivation Code and the New User Code from the new installation of
MXview. Then click Product Transfer.

To obtain a new User Code, please visit Chapter 2 “Adding a New License”, and
Note:
follow steps 2 to 5 to obtain and copy the new user code.

6. Once the process has been successfully completed, a pop-up window will appear to
inform you that your license code has been deactivated. Click I know to close the
window. If the license failed to deactivate, enter the license key again. If you are
still experiencing problems, please contact Moxa Support.

7. The software or service registration code is now deactivated, and you can use your
new activation code to transfer the software or service.
8. Check the email account you used to apply for your moxa account. The activation
code will be sent to this email address.

9. Copy the activation code from the email.

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Moxa Tech Note License Activation Process for MXview

10. In MXview, paste the activation code into the Activation Code field.

11. Click Apply and MXview will activate the license.

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