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Challenges in Intercultural Communication

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64 views13 pages

Challenges in Intercultural Communication

Uploaded by

Ivon Limbawan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Challenges in

Intercultural
Communication
The type of communication that deals
with the process of sending and
receiving messages between people
whose cultural backgrounds
are different.
“
In a global environment, the ability to
communicate effectively can be a challenge.
Even when both parties speak the same
language, there can still be misunderstandings
due to ethnic and cultural differences.
- Matthews and Thakkar, 2012
Recognizing and Dealing
with Differences
“Cross-cultural faux pas result when
we fail to recognize that persons of
other cultural backgrounds have
different goals, customs, traditions,
thought patterns, and values from our
own.” – Emy Pascasio, 1999
Recognizing variations in a
diverse world
1 Contextual Differences

2 Legal and Ethical Differences

3 Social Differences

4 Non-verbal Differences
Recognizing variations in a
diverse world
5 Age Differences

6 Gender Differences

7 Religious Differences

8 Differences in Ability
Effective & Ethical
Intercultural
Communication
Directness “A message, an idea, a request, etc.
vs. should be conveyed to the audience or
recipient clearly and in as few words as
Circumlocation mandatory.”

Ex. Stating a polite yet clear “no.”


9

Personal/Friendly Language vs.


Respectful Language
In Western contexts, they use friendly and personal –
rather than impersonal–language in the workplace w
hile Asians consider informal addresses as rude and
disrespectful.
1. Actively 3. Send messages
seek mutual that are honest.
ground.

What else
can we
2. Send and 4. Recognize and
do? receive messages
without judgment.
respect
differences.
Principles of Ethical Communication

Beneficence
To do good towards others

Non-maleficence
To do no harm

(respect for) Autonomy


To acknowledge a person’s right to make choices
Principles of Ethical Communication
Justice
To treat others equitably

Veracity
To be honest
“For intercultural communication to be effective, adaptations to a culture different
from one’s own is necessary. One also needs to abide by the cultural norms and
standards English imposes on the users of language.”
- Gloria Chan, 1999

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