Hawassa Polytechnic Collage
LEVEL I
Task 1: Connect hardware peripherals and operate personal computer
Summative Exercise LI
Total time allotted: 3:00
Project 1: Operating a personal computer, connecting hardware peripherals and connecting
workstations to the internet (120 minutes)
A. Connect the peripherals provided (Monitor, system unit, keyboard, Mouse and Printer etc)
B. Startup the computer and create the following directory structure inside my documents
C. Write the location/path/ of AutoEngine folder
_______________________________________________
D. Access system information of one of the computers you are provided with and fill the table
below correctly.
Table1. Basic System Information
1
2
3
4
5
6
7
8
9
Table2.
1
2
System parameter
Operating System Name
Operating System Version
Operating System Manufacturer
System manufacturer
System Model
System Type
Processor(S)
Bios version
Total Physical memory
E. Save the above document in the folder Carpentry.
F. Directory/Folder Storage Size (MB)
Directory/Folder Name
Local Disk (C :)
My Documents
Storage Size
Task 2: Create LAN and Internet connection to the computer.
System Description
A. Configure your computer to use internet sources by using appropriate cable.
IP Address: 192.168.26.X
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.26.15
Preferred DNS: 192.168.26.1
B. Browse the COC center website http://www.ocacc.gov.et and visitwww.wokipedia.org
r
F
G
L
O
T
P
H
c
l
g
E
v
ti
A
o
b
m
B
y
t
n
p
a
C
e
u
i
Page 1 of 4
Hawassa Polytechnic Collage Summative Exercise LI
C. Create a dialup connection using the following information.
1 ISP Name ETC
2 Username exam
3 Password ict@2014
4 Dial Phone Number 900
D. Connect two computers by using appropriate cable. Use information below.
IP Address: 192.168.0.X
Subnet Mask: 255.255.255.0
Default Gateway: Empty
Preferred DNS: Empty
E. Share Jimma TVET Folder and Dialup network connection to other computer.
F. Install printer and print basic system information.
Project 2. Installation and Protect application Software (40 minutes)
Task 1.A client wants to install Peachtree Complete Accounting and Antivirus software in his
Computer.
A. Install Peachtree Complete Accounting 2005 from the CD-ROM you are provided.
B. Upgrade Peachtree Complete Accounting 2005 Software to Peachtree Complete Accounting
2007.
C. Prepare a word Document about Peachtree Complete Accounting 2007 minimum system
requirements and save the document in the Bambo folder with file name system
requirements.
D. Install MacAfee Antivirus and configure the following items
Auto Scan Schedule: Weekly every Friday and Tuesday at 9:00 AM
Auto Update Schedule: Daily at 12: 30 PM
Task2. Create the following User Accounts as follows
No User Name Privilege Password
1 ICT Lab Computer administrator ict@2015
2 Comp1 Computer administrator -
E. ShareCarpentry folderto ICT Lab user and give Read/Write permission.
F. ShareCarpentry folderto ICT Lab user and give only Read Permission.
Project 3: MaintainingEquipment and softwareInventories and Documentation (30minutes)
Task1. Inventory from your PC on which you are working the exam.
Note: Include Description (Model, Manufacture, Serial number, Name of device, Quantity,
Current status, Capacity and Size).
Project 4: Recording client support Requests (60 minutes)
Company policies and procedures: Suppose request from any department or individual accepted only
through request Form, E-mail, IT support Department phone during working hours.
Service level agreement (SLA): The following document is extracted from the SLA which is signed
between IT department and other departments.
Support Requesting Response time from IT support technicians Request support area
Department
CEO Office 2 Hours Maintenance, Software
Production Division 2 Hours Installation, Software
Marketing Division 4 Hours Development, Professional,
Quality Control 2 Hours Advice and IT Related
Human Resource 8 Hours document preparation.
Finance 3 Hours
Roles and Responsibility of IT Support Technician: An IT Support technician is only expected to:
Maintain IT related Hardware and Software
Advice on usage of IT related and Software
Page 2 of 4
Hawassa Polytechnic Collage Summative Exercise LI
Assume you are IT support professional worker inSDRTVC. In the morning you received from
different department and sections of your company different requests.
A. Request through phone call
Ato Ayalew Head of production division reports you that his computer is unable to install any application
what they went to his activity.
B. Request through your Email
From: [email protected]
Subject: Need help in Peachtree accounting software
Dir IT support Desk the Peachtree accounting software
installed in my computer is not working please help me as
soon as possible.
Kind regard
Marketing Officers
C. Request through request form
Form 1. Support Request Form
Request ID: SDR045
Department: Finance Division Date of Request: 22/03/2015 Time of request: 4:30
AM_______
Name of Client: Meskerem_________________________________
Equipment Description: Dell Desktop___________________
Problem Description: Unable to access internet in my Desktop
For IT Support technician Only
Technician Name: _______________________
Identified problem Description: _____________________________ Response Time:______________
_______________________________________________________
Form 2. Support Request Form
Request ID: SDR046
Department: Production Division Date of Request: 22/03/2015 Time of request: 5:30
AM_______
Name of Client: Ato Getu M._________________________________________
Equipment Description: Dell Computer___________________
Problem Description: Computer is very slow and sometimes not responding
For IT Support technician Only
Technician Name: _______________________
Identified problem Description: _____________________________ Response Time:______________
_______________________________________________________
Page 3 of 4
Hawassa Polytechnic Collage Summative Exercise LI
Form 3. Support Request Form
Request ID: SDR048
Department: HR Divsion Date of Request: 22/03/2015 Time of request: 9:00
Department_______________ AM_______
Name of Client: Ato Mesfin Belete_________________________________________
Equipment Description: HR software___________________
Problem Description: We need to develop a systems to managing employers file.
For IT Support technician Only
Technician Name: _______________________
Identified problem Description: _____________________________ Response Time:______________
_______________________________________________________
Form 4. Support Request Form
Request ID: SDR049
Department: Quality ControlDivisor Date of Request: 23/03/2015 Time of request: 8:30
AM_______
Name of Client: Mr. Eric J._________________________________________
Equipment Description: The LCD screen___________________
Problem Description: LCD screen that displays quality level of sugar unable to open
For IT Support technician Only
Technician Name: _______________________
Identified problem Description: _____________________________ Response Time:______________
_______________________________________________________
D. Additional Requests
New employers from marketing divisor want the components description of computer to his record.
In addition Ato. Zemenu he is from communication officer meets you at transportation and asked you
our CD unable to copied files from computer.
Page 4 of 4
