Management Information System of PTCL
Management Information System of PTCL
Management Information System of PTCL
Abstract
Telecommunication sector around the world is going through a process of rapid change due to convergence of advance Information Technology (IT), mobile telephony, Internet, e-commerce and value added services. PTCL is the prime telecom service provider in Pakistan. We choose this company because it is one of the pioneer company and largest company in telecom sector in Pakistan as it is the largest company thats why we wanted to know which information system they are using to successfully control operations on such a massive scale. Our sole purpose is to analyze their Information systems. After our detailed analysis via different source and from visits of PTCL Company we have come to know that PTCL is using four types of information systems, which are Computerized Fault Management System B&CC (Business and Customer Care System) Partial Office Automation System Human Resource Management Information System Every system has its own advantage of using but B&CC controlled the major network of PTCL. Although PTCL is using these kinds of systems but most of employees of PTCL does not know about the Management Information System. So there is need to realize the importance of management information system in employees.
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Table of Contents
1 3-4
Introduction of Company
Purpose of Project
3 13
Information System
6-
Conclusion
13
5
there are doors
Recommendation
14
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References
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Introduction
Background
1947-1962 is the era of development of Posts and Telegraph department and in this era PTCL becomes the major player of telecommunication sector in Pakistan, which is run by the Government, and in 1991 Government announced to privatize the PTCL. In 1995 PTCL recognized as the backbone of Telecom industry in the Pakistan. With the advancement of technology PTCL launched its mobile data services by name of UFONE. In the middle of 2005 company decided to sell its 26% share to the private agency. By this privatization certain changes involved in PTCL, which are as, follow VSS (Voluntary Separation Schemes for its Employees) Use of different operational and customer care softwares like ERP, SAP, B&CC Change in Logo of PTCL
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An organizational environment that fosters professionalism, motivation and quality An environment that is cost effective and quality conscious Services that are based on the most optimum technology "Quality" and "Time" conscious customer service Sustained growth in earnings and profitability
Purpose
Communication is very important for human because it is the process of sharing knowledge, ideas, thoughts and experience. For this purpose Telecommunication plays a vital role not only in communication but also in
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Information Systems
In organization different kind of levels are involved in management, there are different information systems at different level of organization. One information system cannot provide all the information thats why all departments coordinated with each other and jointly made a management information system for whole organization. Following are the information systems involved in PTCL. OLD Telegraph System Computerized Fault Management System B&CC (Business and Customer Care System) Partial Office Automation System Human Resource Management Information System . PTCL is divided into two stages (1) strategic, management, knowledge and operational level (2) functional areas such as sales and marketing, manufacturing finance, accounting and human resource
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Provide Costumers feedback to top management regarding their problems. Track the faults and complaints. Focus on Customer Satisfaction. Help Managers to understand difficulties of customers regarding problem solutions.
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Product Information
Product information involves the details about the product, which has been used by the customer. For example it tells either a customer has used a PTSN or any other differentiated product. It has tabs of Product code, Product type, Product Status and Bill Status.
Sales Management
Sales management function of B&CC tells about the daily sales transactions and track elementary activities and transactions of the organization. It includes sales dialogs, customer experience about the sales and sales information about walk-in queries and existing customers.
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Resource Management
Resource Manager involves the computerize tracking of receipts, cash, deposits, payroll and store information for their materials like cables,
Advantages of B&CC
B&CC used for all three levels of Management which made it a sole information system of the Organization Immediately can track the data about the customer, which made billing and other process quiet easy. Describe about the new orders and packages conversation of customer to their respective department.
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Purpose of B&CC is to control, monitor and manage the entire PTCL network and to enhance and optimize Network Management through a transparent and centralized platform.
Increase network availability through Enhanced Quality of Service and centralized performance statistics and reporting mechanism. It provides the description about the resource used by organization and help managers to managing the resources.
Difficulty for Top Managers to take decision via this system because it is not easy as compare to ESS or DSS.
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Conclusion
Management Information system can play a vital role in building
infrastructure of telecommunication in Pakistan. There is need to realize the importance of management information system in mind of PTCLs employees and to train them according to emerging technologies in the world. There is need of improvement like at operational level PTCL is using partially OAS (Office automation system); the use word processing is in a limit, because PTCL ground level labors are not educated as well as supervisor level employees. At managers level they have a system that track all the transaction of the system like fault every supervisor have an account and they have records so they use this record to remove faults and complains. At strategic level Managers should use ESS (Executive Support System) so that they can plan easily and take decisions.
Recommendations
Following are the recommendations to PTCL for enhancing the efficiency of their information systems. There should be proper security involved in each system of PTCL
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Systems like ESS and DSS should be used at strategic level so that Top manager can easily plan and take decisions.
Office automation system should be totally implemented rather than partial implementation.
The whole network of PTCL should not depend upon B&CC; there should be an alternative to this information system at different levels of Organization according to their strengths.
Employees understanding of Management Information System should be increased employees have no concept about Management Information System.
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Resources Companys website - www.ptcl.com.pk Company Annual Reports Magazine Business Economist Google.com Economic survey of Pakistan PTA Reports Wikipedia.com Blogged.com Yahoo.com MSN.com
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