Mobile Terms and Conditions

1. General Mobile Terms & Conditions ....................................................................................................... 2

2. Temporary Suspension of Mobile Line Service ("TOS") .................................................................... 3
3. Network Service ............................................................................................................................................ 4
4. 4G ClearVoice ................................................................................................................................................ 4
5. Add-on Services Bundled with Mobile Plan .......................................................................................... 5
6. Non Commercial and Fair Usage Policy of Local Calls, Local SMS/MMS and Local Data ....... 5
7. Singtel Price Plan Voucher ........................................................................................................................ 6
8. Youth Benefits ............................................................................................................................................... 7
9. Senior Plan Benefits .................................................................................................................................... 7
10. Special Plan Benefits ................................................................................................................................ 8
11. MobileShare Supplementary Plan.......................................................................................................... 8
12. Circle Mobile Plan Discount .................................................................................................................... 9
13. Port-in Service........................................................................................................................................... 11
14. Mobile Number Scheme for Golden / Special / Incident Numbers .............................................. 11
15. SIM Only Plan ............................................................................................................................................ 12
16. Mobile Broadband with Voice Plan...................................................................................................... 13
17. Upgrade Device Fee................................................................................................................................. 13
18. Trade-in of Mobile Devices .................................................................................................................... 14
19. Family Setup Plan .................................................................................................................................... 14
20. Mobile Priority Plan (XO Plus 288) Roaming Benefits .................................................................... 14

Dated: 12 Apr 2022

 1. General Mobile Terms & Conditions

1.1 All prices stated include 7% GST.

1.2 There is a one-time registration fee of $10.70 and SIM card fee of $37.45 for the
application of a new Mobile line or additional supplementary line.

1.3 An administrative fee of $10.70 applies for existing Customers who are
recontracting their line. Change of a SIM card is $37.45 for existing Customers.

1.4 Existing postpaid standard Mobile plan Customers under a Device Agreement can
convert to Corporate Individual Scheme (CIS) Mobile plan within the first month of
contract by paying a conversion fee of $80.25.

1.5 Combo plans, Combo XO plan, XO plans, XO Plus plans, Easy Mobile plans,
SuperLite, Lite, Value, Plus, Premium, Prestige, iPlans, SIM Only plans, and
Blackberry Mobile plans can enjoy free incoming calls till 31 December 2021.

1.6 An excess local call is charged at 16.05 cents per minute. The charging basis starts
from an initial block of 1 minute and subsequent blocks of 6 seconds rounded to the
nearest cent on a per call basis. For 1800 Toll Free/1900 Premium Service
numbers, standard local call charges apply.

1.7 Each excess SMS is charged at 5.35 cents. Each excess MMS is charged at 32.10
cents. Each excess global SMS is charged at 18.00 cents.

Bundled data on Combo plans, Combo XO plan, XO plans, XO Plus plans

1.8 SuperLite, Lite, Value, Plus, Premium, Prestige, Easy Mobile plans, iPlans, SIM
Only plans and BlackBerry Mobile plans are for local usage only.

1.9 Pay per use local data service is pre-activated for all Mobile (Postpaid) plans.

i. Usage within the bundled data shall be computed in blocks of 100KB even if
less than 100KB is used; and
ii. Excess data usage beyond the bundled data and pay per use local data
service shall be charged at a minimum of $0.50/100KB.

1.10 Excess local data usage for Lite (2GB), Value (3GB), Plus (4GB), Premium (12GB),
Prestige (12GB), Blackberry or iPlans with Mobile BroadBand add-on service is
charged at a rate of $0.01/2KB (min. of $0.50/100KB) up to $5.35/GB and capped
at $94/month.

For new and re-contracting 3G Customers from 16 September 2013 onwards,

excess local data usage is charged at a rate of $0.01/2KB (min. of $0.50/100KB),
up to $10.70/GB and capped at $188/month.

Dated: 12 Apr 2022

 Customers on Combo XO plan, XO plans and XO Plus plans, excess local data
usage is charged at $18 per 18GB and capped at $188/month.

1.11 Additional standard roaming charges will apply for overseas usage of calls, SMS
and data services. Overseas roaming service is not eligible for Youth Customers,
installment payment arrangement (IPA) Customers and other foreigner pass
holders such as Dependent Pass, Student Pass and Social Visit Pass.

1.12 Please click here for Specific Terms and Conditions for Mobile Plans and Singtel
Mobile services Acceptable Use Policy. Singtel reserves the rights to amend terms
& conditions without prior notice.

2. Temporary Suspension of Mobile Line Service ("TOS")

2.1 TOS is only applicable to Combo plans, XO plans, XO Plus plans and SIM Only
plans subscribed under the Residential or CIS scheme, Combo XO plan, and Easy
Mobile plans. All other plans not listed above (including MobileShare) are not
eligible for TOS.

2.2 Customers must have served a minimum of 3 months of Mobile service to be

eligible for TOS.

2.3 Singtel reserves the right to implement a processing fee of $21.40 (including GST)
for each successful TOS application, and an additional processing fee of $21.40
(including GST) at the end of the TOS period to reconnect the line. A monthly
recurring charge of $10.70 shall be applied for the duration of the suspension
period.

2.4 A Mobile line can only be suspended for a maximum duration of 12 consecutive
months, after which Singtel Mobile shall automatically reconnect the line on the
Customer’s original plan. A Customer may, at the end of the TOS period, request
for the line to be reconnected on a different plan but downgrade charges may
apply.

In the event that the Customer’s original plan is no longer available at the time of
reconnection, Singtel Mobile shall reconnect the line on the nearest equivalent
available price plan. At least 3 months must elapse before the line can be
suspended again.

2.5 If the Customer has a Device Agreement at the start of the TOS period, the Device
Agreement will be temporarily suspended together with the line. The Device
Agreement will continue when the line is reconnected. The period of the
suspension will not count towards any minimum subscription period that is
applicable, including minimum subscription periods applicable to the line or to the
Device Agreement.

Dated: 12 Apr 2022

 2.6 If the Customer has any existing add-on subscriptions at the start of the TOS
period, these add-ons shall be terminated and the Customer may be liable for any
applicable recovery fees for the add-ons.

3. Network Service

3.1 4G service charges will be waived permanently for Customers who sign up or
recontract on Combo plans, Combo XO plan, XO plans, XO Plus plans and SIM
Only plans. For other Mobile Plans, the 4G service charges will be waived for a
limited period only. Singtel Mobile reserves the right to levy charges or amend the
charges anytime by prior notice to Customers in accordance with Singtel’s General
Terms & Conditions of Service.

3.2 Singtel 5G NOW

5G NOW is a mobile add-on service which enables mobile data access on 5G

Standalone (SA) and Non-standalone (NSA) network using both the 2.1GHz and
3.5GHz spectrum. The service and access will be limited to Singtel’s 5G coverage
areas and not nationwide.

Customers who sign up or recontract to XO Plus 68, 88, 118, 168 and SIM Only
Plus 45, 55 Plans can enjoy 5G access by default at no cost. If you do not wish to
use Singtel 5G, you shall be responsible for disabling the relevant functions on your
device (if any).

Discontinuation of 5G service: 5G NOW will cease upon temporary suspension of

service, transfer of ownership or termination (including by conversion to any other
plan).

Exclusions: Multi-sim plans are not eligible plans for Singtel 5G NOW.

4. 4G ClearVoice

4.1 4G ClearVoice is a service that is offered to Singtel Mobile Postpaid Customers

with 4G service on Combo plans, Combo XO plan, XO plans, XO Plus plans, Lite,
Value, Plus, Premium, Prestige, Easy Mobile plans and SIM Only Mobile plans and
available only with sign up of a new Mobile plan or re-contract an existing Mobile
plan with eligible device.

4.2 4G ClearVoice service is only available for local usage.

4.3 Local call usage is deducted from the bundled minutes on the Mobile plan and, if
applicable, local call add-ons.

Dated: 12 Apr 2022

 4.4 Free local incoming calls are applicable to 4G voice minutes on Combo plans,
Combo XO plan, XO plans, XO Plus plans, Easy Mobile plans, Lite, Value, Plus,
Premium, Prestige and SIM Only Mobile plans and valid until 31 December 2021.

5. Add-on Services Bundled with Mobile Plan

5.1 Free Pay-As-U-Roam is automatically provisioned unless Customer opts out or

when they have subscribed to an AutoRoam add-on. A surcharge will apply to Pay-
As-U-Roam Customers for overseas usage of calls, SMS and data services.
Please refer here for prevailing surcharge information, including roaming rates and
Singtel DataRoam Plans.

5.2 The Free Weekend Local Data benefit is applicable for customers who sign up or
recontract on XO plans (for avoidance of doubt, excluding XO Plus and Combo XO
plans) on or before 4 February 2021. Eligible Customers will enjoy free local data
from 0001 on Saturdays to 2359 on Sundays. Customers using Free Weekend
Local Data are subject to the conditions stated in Section 7.
To ensure that the activities of some users do not impair the ability of Customers to
have access to reliable services, Free Weekend Local Data benefit is conditional
on fair usage by Customers and is capped at 10GB per day. If the Customer uses
more than 10GB within a day, Singtel Mobile will impose a speed limit of 1 Mbps.
The speed limit will be lifted on the following day.

6. Non Commercial and Fair Usage Policy of Local Calls, Local SMS/MMS and Local
Data

6.1 Subject to limits and excess charges stated below, free Local Calls and local
SMS/MMS are to any local Mobile number. Customers are to use all free services
strictly for personal and non-commercial purposes only.

6.2 Customers are to use this service for personal and non-commercial purpose only.
To ensure that the activities of some users do not impair the ability of Customers
to have access to reliable services, this service is conditional on fair usage by
Customers.

6.3 Local calls are provided solely for live dialogue between, and initiated by,
individuals for personal use and may not be used for any other purposes, including,
but not limited to: monitoring services, transmission of broadcasts, transmission of
recorded material, telemarketing, autodialed calls, other commercial uses, or other
connections that do not consist of uninterrupted live dialogue between individuals.

6.4 SMS/MMS may not be used to transmit or facilitate any unsolicited or unauthorized
advertising, telemarketing, promotional materials, "junk mail", unsolicited
commercial or bulk messages, mass SMS broadcasts, sending of messages via
automated means, or for activities that will adversely affect the ability of users or

Dated: 12 Apr 2022

 systems to use Singtel Mobile's services, or for any other reason that in our sole
discretion violates our policy of providing service for individual use.

6.5 Local data may not be used to transmit or facilitate any unsolicited or unauthorized
advertising, telemarketing, promotional materials, "junk mail", unsolicited
commercial or bulk messages; or for activities that will adversely affect the ability of
users or systems to use Singtel Mobile's services, or for any other reason that in
our sole discretion violates our policy of providing service for individual use.

6.6 Singtel Mobile reserves the right, without notice or limitation, to deny, terminate,
modify, throttle, disconnect or suspend services if an individual engages in unfair,
excessive or abusive usage or if Singtel Mobile, at its sole discretion, determines
that action is necessary to protect the network from harm or degradation.

6.7 If a Customer uses more than (i) 10,000 local call minutes per month, (ii) 10,000
local SMS/MMS per month, or (iii) 1,000 SMS/MMS per day, such usage will be
deemed to be excessive usage. Excess charges apply thereafter. Use of file
sharing software or peer-to-peer/torrent apps, and downloading abnormal amounts
of large-format files such as music, videos and movies, or other activities that
generate large volumes of traffic on Singtel mobile network will be deemed to be
excessive or abusive usage of Local data. Singtel Mobile may deny, terminate,
modify, throttle, disconnect or suspend services if an individual engages in unfair,
excessive or abusive usage.

6.8 For Customers who are on plans with 10,000 minutes local talktime bundle and
subscribed to the Free v019 add-on, only the first 700 minutes are free when
making outgoing calls using v019. Any additional outgoing v019 calls will be
charged at prevailing v019 rates.

7. Singtel Price Plan Voucher

7.1 Customers subscribed to either iThree Plus, Premium 1500, Premium, Prestige,
Combo 12, or XO Plus 288 Mobile plan will be rewarded with a free device upgrade
voucher upon payment of 12 continuous complete months of Mobile subscriptions.
Voucher is issued once every 12 months to active Customers on an eligible Mobile
plan.

7.2 Customers subscribed to XO Plus 168 Mobile plan will be rewarded with a free
device upgrade voucher upon payment of 21 continuous complete months of
Mobile subscriptions. Voucher is issued once every 21 months to active customers
on XO Plus 168 Mobile plan.

7.3 The voucher is valid for 12 months. There shall be no extension of the expiry
date. Customer may use this voucher for the purchase of a mobile phone or
tablet (i) at discounted rates with a subscription for a mobile line, or (ii) at the
recommended retail price.

Dated: 12 Apr 2022

 7.3 Voucher is not transferable and is not exchangeable for cash.

7.4 Unless otherwise stated, price plan voucher for handset cannot be combined with
use with other vouchers issued by Singtel. For the avoidance of doubt, price plan
vouchers cannot be combined for usage.

7.5 Singtel Mobile reserves the right to amend the terms and conditions of the Voucher
at any time without notice.

8. Youth Benefits

8.1 Customers aged between 18 and 26 years old with a valid student pass or full-time
NSFs with a valid 11B identity card can apply for one (1) Youth Mobile plan. Eligible
Customers will be requested to present valid Student Pass or 11B Identity Card for
verification purposes.

8.2 Free 1GB local data benefit for Combo 2 and above Mobile Plans are free for the
first 24 months of the Customer Agreement and will cease from the 25th month
onwards.

8.3 Unlimited local SMS/MMS is capped at 10,000 local SMS/MMS. Excess charges
apply thereafter. Fair Usage policies apply. Free local SMS/MMS are to any local
Mobile number.

8.4 Free Campus/Camp calls are capped at 200 local call minutes ($30/month) at
Campus/Camp zones. Airtime deduction will follow the following sequence:
i. Mobile plan local call bundle
ii. TalkMore add-on
iii. Free Campus/Camp calls

8.5 Youth Free Price Plan Upgrade is only for Youth Combo 2 or 3 Mobile Plans for
the first 24 months of the Customer Agreement. Customers will receive the talktime
minutes, SMS/MMS and data bundle of the next higher tier Combo plan for 24
consecutive months. Customer’s mobile plan bundle will revert to the normal
bundle from the 25th month onwards.

9. Senior Plan Benefits

9.1 Customer is eligible for the Senior Mobile Plan if Customer is a Singaporean or
Permanent Resident and at least 60 years old when applying for the Senior Mobile
Plan. Customer will need to produce your NRIC for verification purposes.

9.2 Customer is eligible for promotional rates related to the Senior Mobile Plan only
when Customer formally signs up for the plan. Customer will not be eligible for

Dated: 12 Apr 2022

 such promotional rates when Customer is no longer on the Senior Mobile plan, for
any reason.

9.3 Customer will be subject to prevailing standard mobile plan rates if Customer
subscribes to additional mobile lines.

9.4 If Customer is on the Senior XO Plus 50 plan, Customer will have an additional 100
minutes of talk time free per month. If Customer is on the Senior XO Plus
68/88/118/168 plan, Customer will have 10,000 minutes of talk time free per month.
The Fair Usage Policy as stated in the clause 6 above will apply.

10. Special Plan Benefits

10.1 Persons with Disabilities (PWDs) with valid PWDs concession card can sign up for
one (1) Special Mobile plan. Promotional subscription rate is valid for as long
Customer is on this plan. Any change in Mobile plan shall cease the promotional
rate.

10.2 Subscriptions to additional lines are subjected to the prevailing standard Mobile
plan rate.

10.3 Unlimited SMS/MMS, additional 200 minutes and 2GB local data is free on this
plan. Any change in Mobile plan shall cease these benefits. Fair usage policies
apply.

11. MobileShare Supplementary Plan

11.1 Each eligible Customer (Residential, Corporate Individual Scheme and SME
Customers) with Eligible Mobile Plans may subscribe up to 3 MobileShare lines
under the same NRIC with a single billing account reference. Such MobileShare
lines will be supplementary to the Eligible Mobile Plan. UEN (Unique Entity
Number) subscribers are not eligible for MobileShare.

11.2 Eligible Mobile Plans are Combo, Combo XO, XO and XO Plus plans.

11.3 Local calls: If the MobileShare line is supplementary to an eligible mobile plan with
free incoming calls, the MobileShare line will also enjoy free incoming calls

11.4 Local SMS/MMS: If the MobileShare line is supplementary to an Eligible Mobile

Plan with bundled local SMS/MMS, the local SMS/MMS and data bundle will be
shared between the eligible mobile plan and the MobileShare line. Unused local
calls/SMS/data cannot be carried forward to the following month.

11.5 Local data: Local data usage incurred by the MobileShare line(s) will be charged to
the Eligible Mobile Plan. If the local data usage of the Eligible Mobile Plan
(including any usage by the MobileShare line(s)) exceeds the total local data

Dated: 12 Apr 2022

 bundle of the Eligible Mobile Plan, local data pay-per-use charges will be billed to
the Eligible Mobile Plan based on prevailing local data pay-per-use rates.

11.6 If the Eligible Mobile Plan is terminated (including by conversion to any other plan),
the MobileShare line(s) supplementary to the Eligible Mobile Plan will automatically
be converted to a SIM Only Starter plan (1 mth contract) at $25/mth inclusive of
150 mins Local Outgoing Calls, 500 Local SMS and 20GB Local Data Bundle.

12. Circle Mobile Plan Discount

12.1 With effect from 1st Nov 2021, Mobile customers who have at least 1 XO Plus
mobile plan and signed up for Fibre home bundle plans 1 Gbps & above with DEL
line (as stated in fibre broadband clause 2) as well as a minimum of Singtel Gen 3
starter pack and above (as stated in TV clause 2) are eligible to participate in the
Circle Mobile Discount promotion (“Circle Mobile Discount Promotion”).

12.2 Both the Fibre Home Bundle and Singtel TV subscriptions must be activated and
registered under the same Customer ID and installation address of DEL line.

12.3 The Circle Mobile Discount Promotion is only available for current Singtel Postpaid XO
Plus Plan, SIM Only Plus Plan (5G), and Combo mobile plans (for avoidance of doubt,
excluding Combo XO plan) (“Eligible Discount Lines”) only. The Mobile Plan Discount
Promotion is not applicable to business-registered Customers, and Broadband on Mobile
plans.

12.4 The following Singtel Mobile plans are not eligible for the discount: SIM Only plans, GOMO
plan, SuperSIM plans, Combo XO plan, SIM Only Plus (4G), Easy Mobile plans and
Corporate Individual Scheme (CIS) plans.

12.5 Circle Mobile Discount Promotion:

12.5.1 The Eligible Customer must subscribe to at least one Eligible Discount Line,
which is designated as the key Mobile line ("Key Mobile Line").

12.5.2 The Eligible Customer will be allowed to nominate up to 14 more mobile

lines (which may be Eligible Discount Lines or Eligible Nomination Lines) for the
purpose of computing the discount rate as stated in clause 12.5.3, provided always
that the Customer ID address of each of the account holders of the nominated
lines is the same as that of the Eligible Customer.

12.5.3 If the Eligible Customer’s application is approved by Singtel Mobile, the

Eligible Customer shall enjoy the applicable flat discount rate of 10% for their
mobile plan stated in clause 12.3.

12.5.4 The Key Mobile Line has other additional benefits:

Dated: 12 Apr 2022

 i. Annual handset upgrade: If the Customer wishes to purchase another
discounted device (‘Upgrade’) after completing at least the first twelve
(12) months of the Device Agreement, the Key Mobile Line enjoys $350
waiver off on Combo plan and $200 waiver off on XO and XO Plus plan
of the upgrade fees stated in clause 17.

Singtel Mobile reserves the right to revise the upgrade device fee and/or
upgrade device fee waiver for Annual handset upgrade anytime by prior
notice to Customers in accordance with Singtel’s General Terms &
Conditions of Service.

12.5.5 Corporate Individual Scheme (CIS) plans, SIM Only plans, GOMO plan,
Combo XO plan, XO plans, XO Plus plans, SuperSIM plans and Easy Mobile plans
are not eligible to enjoy these Key Mobile Line benefits. The Key Mobile Line
benefits will cease if the Key Mobile Line is changed to an ineligible plan, or there
is a temporary suspension of service, transfer of ownership, service relocation or
termination of SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre
Entertainment Bundle+/Fibre Home Bundle/Unlimited Fibre by the Eligible
Customer.

12.5.6 Staff/Friends of Family/Staff & Family plans are not eligible to enjoy these
Key Mobile Line benefits except annual handset upgrade as stated in clause 12.5.4
(i).

12.6 Singtel Mobile shall determine the applicable discount rate on a monthly basis (on
the 1st day of each calendar month) based on the Eligible Discount Lines and/or
Eligible Nomination Lines that are not suspended or terminated during the previous
calendar month. If a nomination is made after the 1st day of any calendar month,
the nomination shall be approved/rejected by Singtel Mobile on the 1st day of the
following calendar month and the discount (if approved by Singtel Mobile) will only
be reflected in the billing cycle of the calendar month following the month of Singtel
Mobile’s approval. Singtel Mobile's decision on the counting of the Eligible Discount
Lines and/or Eligible Nomination Lines, and application of the discount shall be final
and conclusive.
If the Eligible Customer’s application is approved by Singtel Mobile, the Eligible
Customer shall enjoy the applicable discount rate:

12.7 The Circle Mobile Discount Promotion will cease upon temporary suspension of
service, transfer of ownership, service relocation or termination (including by
conversion to any other plan) of Fibre Home bundle plan or Singtel TV pack by the
Eligible Customer. The Eligible Customer may re-apply to nominate lines, provided
the promotion criteria as stated in clause 12.1 and 12.2 is still fulfilled after transfer
of ownership or service relocation. The determination of the applicable discount
rate is subjected to approval as stated in clause 12.6.

Dated: 12 Apr 2022

 12.8 Singtel Mobile reserves the right to discontinue or terminate the Circle Mobile
Discount promotion at any time without notice. Customers will not be entitled to any
refund or compensation in respect of such termination.

12.9 For Singtel Circle terms and conditions, please refer to

https://www.singtel.com/circle.

13. Port-in Service

13.1 “Port-In Service” means a service provided by Singtel Mobile which allows a
Customer to retain his non-Singtel Mobile postpaid Mobile number by porting his
line from his current Mobile service provider (“Donor”) to a Singtel Mobile postpaid
line. Customer consents to the release of Customer’s information to a third party
central number port service provider and/or the Donor for the purpose of activating
the Port-In Service.

13.2 Customer agrees to pay all outstanding charges to the Donor, including pre-
termination charges, if any, prior to the activation of the Port-In Service.

13.3 Upon commencement of the Port-In Service, Customer’s existing contract with the
Donor shall automatically terminate.

13.4 If the Port-In Service request is rejected by Singtel Mobile for any reason, the
Customer shall resolve any outstanding issue(s) with the Donor within the fourteen
(14) days of the date of the Customer’s signing of the Port-In Service agreement
with Singtel Mobile. If Customer fails to resolve any outstanding issue(s) with the
Donor within fourteen (14) days of the date of the Customer’s signing of the Port-In
Service agreement with Singtel Mobile, then Customer shall pay Singtel Mobile,
immediately on demand, (i) the device subsidy as stated in the Device Agreement
(if any) and (ii) cancellation charges for blank SIM card or pre-termination charges
for pre-activated SIM card.

14. Mobile Number Scheme for Golden / Special / Incident Numbers

14.1 Customers may request to pay for the right to use specific Golden/Special/Incident
Mobile Numbers (“Number”). Singtel reserves the right to reject any application,
and to have the final decision on number allocation in the event of a dispute.

14.2 The Customer shall activate the Number on a Singtel Mobile Postpaid subscription
within fourteen (14) days of obtaining the Number under the Golden Number
Scheme. If the Number is not activated within fourteen (14) days, the Customer will
cease to have the right to use the Number. Singtel Mobile will have the absolute
right to deal with the Number as it deems appropriate without being liable to the
Customer for any loss or damages. Singtel will not refund any amount paid by
Customer for the Number.

Dated: 12 Apr 2022

 14.3 The Customer shall pay the cost of the Number by the due date stipulated in the
Customer’s Singtel bill. Singtel Mobile shall have the absolute right to retrieve and
re-circulate the Number to another Customer if the cost of the Number is not paid in
full by the due date.

14.4 Golden numbers may not be resold, transferred or offered in any way whatsoever
to a third party without Singtel’s prior approval in writing.

14.5 Singtel Mobile reserves the right to vary the terms and conditions of this Golden
Number Scheme at any time without prior notice.

14.6 Singtel may change or withdraw any Number without prior notice to Customer, and
without being liable to the Customer in damages or otherwise, owing to directions
given by the Info-Communications Development Authority of Singapore or any
other regulatory authority, or any telecommunications network changes initiated by
Singtel Mobile or otherwise.

15. SIM Only Plan

15.1 The SIM Only Plan is a Postpaid plan with a monthly subscription. Customers must
first apply for and subscribe to the SIM Only Starter Pack, or a SIM Only with
Tablet Plan, after which they can also subscribe to additional Data, Talktime or
SMS/MMS add-ons to the SIM Only Starter Pack. SIM Only Starter Pack/SIM Only
Plan with Tablet and SIM Only add-ons are billed on a monthly basis.

15.2 SIM Only Plan does not support TalkMore Extra, TalkMore Unlimited and SMSMore
add-ons. MobileShare is not supported on SIM Only plans.

15.3 If the SIM Only Plan is terminated (including by conversion to any other plan)
before the expiry of the minimum subscription period by the Customer for any
reason whatsoever, or by Singtel Mobile as a consequence of any breach by the
Customer of any of the obligations or duties of the Customer, there will not be any
pro-ration of fees due to Singtel Mobile, and recovery fees will apply.

15.4 In addition to the Data, Talktime and SMS/MMS SIM Only add-ons, SIM Only
plan Customers may also subscribe to Caller ID, Autoroam, Pay-As-U-Roam,
Auto-Subscription to DataRoam Unlimited Daily, Caller Number Non-Display,
DataRoam Plans, Detailed Billing and Mobile Internet Filter.

15.5 New and existing postpaid mobile Customers who have completed their Device
Agreement and are not subscribed to any Monthly Bill Rebate scheme can sign
up for a SIM Only Plan. If a Customer was on a Monthly Bill Rebate scheme
before taking up the SIM Only Starter Pack, the bill rebate scheme will be
terminated.

Dated: 12 Apr 2022

 15.6 A conversion fee of $30 is applicable on transaction when customer switches
from the Combo, XO / XO plus, BlackBerry, Lite Special Price Plan, SIMple
Price Plan, RedPAC Plus, SuperSIM, Easy Mobile, or Mobile Broadband
plan.

15.7 SIM Only plans cannot be nominated for Mobile Plan Discount. Cross-product
bundles, Bill Rebates and Red Rewards points are not applicable to SIM Only
Plan Customers

15.8 By default, SIM Only plan SIM cards support Voice, SMS/MMS, data and
roaming. Excess charges apply for any usage outside the bundle.

15.9 The SIM Only Plan including any add-ons is to be used for personal and non-
commercial purpose only and is subject to Singtel's fair usage policy.

16. Mobile Broadband with Voice Plan

16.1 Mobile Broadband with Voice Plan is issued free as an additional new mobile line
with a mobile number to customers who sign-up/ re-contract any Postpaid Mobile
Plans and it is non-transferrable. It comes with 0.5GB of local data and there is no
contract term.

16.2 Talktime and SMS/MMS are charged at prevailing pay-per-use rate. Data add-ons
are not available on Mobile Broadband with Voice Plan. Singtel reserves the right
to terminate the contract and recover your allotted number if we notice there is no
usage for a continuous 60 days period

17. Upgrade Device Fee

17.1 If the Customer wishes to purchase another discounted device ('Upgrade') after
completing at least the first twelve (12) months of this Device Agreement, an
upgrade device fee as set out below is applicable.

If eleven (11) months or less of the device agreement have been completed, no
additional discounted device will be provided. If twelve (12) months to seventeen
(17) months of the device agreement have been completed on a Combo 2/3/6 or
XO Plus 50/68/88/118/168 Mobile Plan, an upgrade device fee of $350 applies. If
twelve (12) months to seventeen (17) months of the device agreement have been
completed on a Combo 12 or XO Plus 288 Mobile Plan, an upgrade device fee of
$500 applies. If eighteen (18) months to twenty (20) months of the device
agreement have been completed, an upgrade device fee of $200 applies. If twenty-
one (21) or more months of the device agreement have been completed, there will
be no upgrade device fee payable for the additional discounted device.

Dated: 12 Apr 2022

 18. Trade-in of Mobile Devices

18.1 Mobile devices for trade-in will only be accepted if they are in good working
condition and meet the following criteria:

• Come with original battery, charger and other accompanying accessories

• No scratches or cracks on the LCD screen
• No cosmetic damage, e.g. broken casing or missing parts
• The display on the LCD screen must be sharp and clear

Singtel reserves the right to reject the trade-in device if any of the above criteria is
not met.

Trade-in of mobile devices are applicable only with the purchase of a mobile phone
(for selected models only) on Singtel.com. There will be no refund for price
differences in trade-in value, if any.

It is customer’s sole responsibility to ensure that SIM card and all data, including all
confidential and personal data, is removed from the trade-in device by performing
a factory reset before the trade in. Singtel shall not be liable for any loss of data or
unauthorized use or disclosure of personal information that has not been removed
from the trade-in device prior to return.

19. Family Setup Plan

19.1 Family Setup Plan is available to anyone eligible to sign up for a Singtel Postpaid
plan.

19.2 You can only use one eSIM profile (including mobile number) in your cellular
watch at any one time. Once you have successfully downloaded the eSIM profile,
it will be linked to your cellular watch.

19.3 In the event of change watch scenario, you will need to download a new eSIM
profile onto your new cellular watch, by visiting a Singtel Shop or Singtel
Exclusive Retailer. An activation fee of $10.70 will be charged for each download.

19.4 Family Setup Plan is not eligible with Multi-SIM, NumberShare, MobileSwop
Unlimited/ Premium and Roaming mobile services. Additional ineligible mobile
services may be determined by us from time to time in our discretion.

20. Mobile Priority Plan (XO Plus 288) Roaming Benefits

20.1 Customers who sign up to XO Plus 288 (also known as Mobile Priority Plan) shall
activate GPRS to use the roaming benefits.

Dated: 12 Apr 2022

 XO Plus 288 plan is bundled with free AutoRoam and roaming allowance of
30GB roaming data, 30 mins talktime* and 30 SMS** which may be used in 81
destinations as follows: Albania, Argentina, Armenia, Australia, Austria,
Bangladesh, Belgium, Brunei, Bulgaria, Burkina Faso, Cambodia, Canada, Chile,
China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador,
Egypt, Estonia, Fiji, Finland, France, Germany, Ghana, Greece, Hong Kong,
Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan,
Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lithuania, Luxembourg, Macau,
Malaysia, Mexico, Mongolia, Myanmar, Netherlands, New Zealand, Nigeria,
Norway, Pakistan, Panama, Papua New Guinea, Peru, Philippines, Poland,
Portugal, Qatar, Romania, Russia, Saudi Arabia, Slovak Republic (Slovakia),
South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Timor-
Leste, Turkey, UAE, UK, Ukraine, USA, Uzbekistan and Vietnam.

* 30 mins talktime includes (1) incoming calls received while Customer is in any
of the 81 destinations, subject to rerouted IDD call charges (from Singapore to
the roaming destination, even if incoming calls are unanswered), (2) outgoing
calls to a local number in the country (within the 81 destinations) where the
Customer is in, and (3) outgoing calls to Singapore from any of the 81
destinations. Roaming voice call is charged on a per minute basis. For USA and
Canada, call charges will be incurred after 30 seconds of ringing even if incoming
calls are unanswered.

** 30 SMS refers to outgoing SMS sent from any of the 81 destinations to another
country within the 81 destinations.

20.2 The bundled roaming benefits is only applicable for customers roaming in one
destination on Singtel’s preferred operator networks. Customers must be logged
on to Singtel’s preferred operator network in the above 81 destinations in order to
use the bundled roaming data. If you are logged on to a non-preferred operator
network, the prevailing data roaming charges will apply. Please refer to
https://www.singtel.com/content/dam/singtel/personal/products-
20.3 services/mobile/roaming/pdf/RoamingRates.pdf for Singtel’s preferred operators.

Customers’ access and/or use of the bundled roaming benefits is subject to

availability of a suitable type of mobile equipment; availability of resources
including, without limitation, availability of a suitable network infrastructure at the
time when the service is requested or delivered; and geographic and technical
capability of the preferred operator’s network and delivery systems at the time
20.4 and location when the service is requested or delivered.

When the Customer fully uses the 30GB bundled roaming data or any additional
provisioned roaming data at any point during the billing cycle, another 1GB of
data top up will be provisioned automatically at the following rates based on the
destination where additional data usage is detected. The top up charge shall
apply even if Customer has not fully used the 1GB of additional provisioned data
during the billing cycle. Any unused portion of the bundled and/or additional
provisioned data shall not be carried forward to the next billing cycle.

Dated: 12 Apr 2022

 Data Top Up Applicable Destinations
Rate (per GB)

$5 Indonesia, Malaysia, Thailand

$8 Australia, Brunei, Cambodia, China, Hong Kong, India,

Japan, Laos, Macau, Myanmar, New Zealand, Philippines,
South Korea, Taiwan and Vietnam

$10 Albania, Argentina, Armenia, Austria, Bangladesh, Belgium,

Bulgaria, Burkina Faso, Canada, Chile, Colombia, Costa
Rica, Croatia, Czech Republic, Denmark, Ecuador, Egypt,
Estonia, Fiji, Finland, France, Germany, Ghana, Greece,
Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan,
Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Mexico,
Mongolia, Netherlands, Nigeria, Norway, Pakistan,
Panama, Papua New Guinea, Peru, Poland, Portugal,
Qatar, Romania, Russia, Saudi Arabia, Slovak Republic
(Slovakia), Spain, Sri Lanka, Sweden, Switzerland, Timor-
Leste, Turkey, UAE, UK, Ukraine, USA and Uzbekistan

Where data usage is detected on any Singtel’s preferred Operator Network

outside the 81 destinations but within the 69 DataRoam Unlimited Daily Plan
destinations, a DataRoam Unlimited Daily Plan will be activated automatically for
the Customer at $29 per day. DataRoam Unlimited Daily Plan terms and
conditions shall apply.

Per-pay-use rates apply for data roaming usage on any non-preferred operator
network and all roaming usage in destinations outside the plan’s coverage.
20.5

20.6 When Customers have fully utilized the bundled 30 mins talktime and 30 SMS,
they may sign up for SMSVoiceRoam 7 days plan to continue usage at attractive
rates.

20.7 When the Customer is subscribed to XO Plus 288 plan, the Customer may only
subscribe to these additional roaming plans: In-flight Unlimited Data plan and
SMSVoiceRoam 7 days plan.

Dated: 12 Apr 2022