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Solar Script

This document is a script for a solar panel sales call. It begins by introducing the caller and stating that they help homeowners reduce electricity bills by 50% or more through solar panels. The caller wants to schedule a callback with a consultant to discuss a free consultation on installing solar panels with low or no money out of pocket. It then asks questions to confirm the potential customer is a homeowner of a single family regular house. The document provides rebuttals for common objections and asks for the customer's name, address, and zip code. It notes the call will be recorded and ends by saying a solar expert will contact the potential customer.

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MAHENDER KUMAR
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
885 views

Solar Script

This document is a script for a solar panel sales call. It begins by introducing the caller and stating that they help homeowners reduce electricity bills by 50% or more through solar panels. The caller wants to schedule a callback with a consultant to discuss a free consultation on installing solar panels with low or no money out of pocket. It then asks questions to confirm the potential customer is a homeowner of a single family regular house. The document provides rebuttals for common objections and asks for the customer's name, address, and zip code. It notes the call will be recorded and ends by saying a solar expert will contact the potential customer.

Uploaded by

MAHENDER KUMAR
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Hello (Customer Name), this is Ryan.

We are speaking to homeowners in your area who have been paying high electricity bills and helping
them reduce it by 50% or more.

I want to value your time and know you are busy so I’ll be quick all I’m doing is setting up a call back
for one of our consultants who will provide a free of cost consultation on how you can have the
Solar panels on your house with low to zero money out of your pocket. By Solar Saving Center

1. So are you the home owner? (Must be Yes)


2. And it’s a Single Family Regular House, not a mobile/manufactured, correct? (No
Townhouses, condos, apartments – Only Single Family Regular House)

Our national solar program has helped millions of homeowners.

So, to update the information that I have:

Your full name is:

And your address is:

And your Zip Code is:

Disclaimer:

Last but not least, I will have senior solar consultant contact you shortly to provide you the rest of the
information on the installation of Solar panels in your house. Will it be okay if they contact you
through either an agent or automatic dialer, text message or pre-recorded message.

SOLAR QC PARAMETERS

1. Two rebuttals we can accept in the call, if more than two it will be reject
2. All Mandatory questions should be cover in the call (First Name, Last Name, Address, Zip code,
Home owner and Home type)

3. Home type should be Single family regular home other homes not accept

4. Disclaimer should be read as per Script, Any line missing/change it will reject

5. Make sure take a proper acknowledgement for the Disclaimer

6. Purpose of the call should be clear

Rebuttals

What’s this about?

I am calling you to set up an appointment for a consultation that will allow you to save up to 50%
on you electric bill. Please confirm you are the homeowner?

If consumer said not interested?


Oh, please don’t think this is a sales call. My job is just to inform you about a new program that
gets solar power in your home. So are you the home owner.
Why do you need my zip code?
To see which savings program applies in your area. May I know your zip code, please?

I don’t want to share my name.


I understand! I just need to make sure I have your correct name so I can move on, in my system.
So your first and last name please?

I don’t want to share my address?

• I need that information so that I can ensure you get the offers exclusive to you. I Just
your street address and zip code, please

How long will this take (or) 2nd Disclaimer


• Oh, if you’re worried this is going to be a time-consuming or complicated process, trust
me– it won’t be. Remember: there’s no cost or obligation. So can I have a solar expert
contact you?

If consumer said Bill bellow 100$:


Oh sure, Mine change too depending on the time of year and climate, what is your highest
electrical bill its 100$ or more?

Universal Key:
That’s a great question! I can have one of our solar experts help you with that. What would be
the best time for him to get in touch with you?

My parents pay the bills but I am the homeowner:

Alright, check with them to see how much your bill comes to and I will give you call back in a
couple of days.

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