S11 Network Management

Name:…………………………………………………… Date: ……………………….

Professor: Dr. Miguel Pérez Samanamud

I – Listen to the telephone call between a Big Oil Network Operations Manager and a
remote employee in the exploration office. They are trying to locate a network fault.

Complete the left-hand column of the trouble ticket with words below in the right order.
See the example.

Enthernet cable and port IP adress LAN hub network card ping test
power round trip delayrouter VPN

Big Oil Network Fault Management Trouble Ticket Number 2574

User Name Florence Knight

Contact Numbers Office +219113565011

Mobile +2197831565889
Email Address [email protected]

Summary User has lost voice and data connectivity to

her PC this morning

1 Power Yes/No

2 Connected/Unconnected

3 Functional/non functional

4 Tested / Untested

5 Visible / Invisible

6 Responding / Unresponding

7 10.223.44.867*

8 Successful / Unsuccessful

9 Acceptable / Unacceptable

Trouble Ticket Open/ Closed

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 II – Complete the word puzzle to find the hidden expression. Listen to the extract again if
necessary.

1) Florence tells Greg that she has lost voice and data ________________.
2) Greg tells her that he will walk her _______________ a series of tests.
3) First of all he askes her if there is _____________ to the PC.
4) He asks her to check that the Ethernet cable is _____________ in.
5) He doesn´t bother to check the LAN _______________.
6) It´s clear that the LAN is _______________.
7) Greg says that the VPN network _____________ ok.
8) Greg can see the _____________ on his network management application.
9) The problem is that the network card is not _________________.
10) Greg asks her to reboot her ___________________.
11) Greg says he will _____________ her network card with a ping test.
12) Greg carries out a round trip delay test to check that ____________ is acceptable.
13) At the end of the conversation, Greg closes the ______________.

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III – Read the article about networking developing countries and answer the questions below.

As developing countries seek to upgrade their telecoms networks, they are faced with difficult
choices.

On the one hand, they have the advantage of being able to forget about rolling out
national fixed-line networks. In some countries, teledensity is as low as 4%, so expanding
a wired network to cover an entire population is far too expensive. That result is that they
can bypass an old technology and move straight to a national wireless network to provide
broadband and voice (Vo IP) services.

On the other hand, there is a difficult choice to make – Wi-Max or 3G?

In many developing countries, Wi-Max (World interoperability for Microware Access) has
already made a huge impact. It delivers high-speed access wirelessly, enabling fixed and
mobile broadband services over large coverage areas. It is an IP-basses system and comes
in two versions, fixed and mobile. Fixed Wi-Max is suited for delivering wireless last mile
access for fixed broadband services, similar to DSL. Mobile Wi-Max supports both fixed
and mobile applications with improved performance and capacity while adding full
mobility. In India, Tata has launched what it says will be the world´s biggest Wi-Max
network, with a projected cost of $ 600 million.

In the other corner is 3G(and coming soon,4G and LTE), a well-established wireless
network in developed countries. 3G has evolved from the voice-centric telecoms world,
but, is able to deliver not just voice but high-speed broadband access as well. The last
years ten years have seen the growth of huge networks in the developed world, and
emerging nations are catching up rapidly. China is investing billions of dollars in rolling out
a nationwide 3G network that will reach 70% of the population, and the Asia Pacific region
expects to have over 500 million 3G subscribers in the next few years.

In the longer term, are already starting to see the convergence of Wi-Max and 3G. While
Wi-Max has broadened to become more mobile and capable of being used for media
services, 3G cellular has become increasingly broadband, resulting in practical
convergence between these fields of development. What´s more, both are driven to use
the same core sets of technologies.

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 At the moment, developing countries still have to make a choice between the systems,
and are faced with the familiar Betamax vs VHS or BluRay vs HD decision. But if the two
technologies can co-operate rather than compete, then the future of broadband and
voice services in developing countries will look a lot brighter.

1) Why are some developing countries not developing their wired network?

2) What suggests that Wi-Max and 3G are equally suitable for developing countries?

3) According to the text, what will happen to Wi-Max and 3G in the future?

Over to you

a) What wireless technologies are being used in your country?

b) What are the limits to wireless technology when compared to fixed-line?

c) Can you see the world becoming entirely wireless in the future?

TECHNICAL DEVELOPMENT

IV. Read the newspaper article and answer the following questions.

1) How is the state being made, and what is it being made from?

2) What is Rick Gilliam´s role?

3) What will the statue be placed on in its final position in front of the museum?

4) What technical problem did they have to solve?

MAMMOTH PROBLEM BAFFLES ENGINEERS, SOLVED BY CAVEMEN

The new statue outside the Museum of Natural History has been a mammoth project, literally.
The soon-to-be-completed sculpture portrays a life-sized woolly mammoth, carved from a single
block of sandstone. Initially, one aspect of the project had engineers baffled. Rick Gilliam, the
engineer overseeing the logistics, admitted that he and his colleagues had fried their brains trying
to figure out how the 36-tonne monster could be lowered onto the stone plinth that will support
it.

We knew that we could put slings under the base of the statue, and pick it up with a crane, he
explained, and that transporting it from the stonemason´s yard on a low-loader wouldn´t be a
problem. The problem is placing it on the flat plinth that supports it. How do you prevent the

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crane´s slings from getting trapped between the base and the plinth, so that they can be
withdrawn? We couldn´t think of an easy way to do it. The creative answer eventually came, not
from the engineers, but from the stonemasons, who had affectionately been nicknamed the
cavemen.

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