RECORD OF WORK DONE NOVEMBER

DAY/DATE DESCRIPTION OF WORK

November Week 1: • Introduction to Thomas Meikles Supermarkets IT Department and its staff both on the software side and in the
hardware workshop.
01-11-2021 • Introduction of the structure of the company how things work with all the 56 Branches that are serviced by the
To head office IT department.
07-11-2021 • Introduction to the roles & task I will be performing under the hardware workshop , and to my working
Space and working hours
November Week 2: • Practice setting up back office machine.
-used software from server
08-11-2021 To -added the computer on the TMSM network and assigned IP address to it.
14-11-2021
November Week 3: • Replaced RAM in a CPU from Chiredzi Branch to increase memory.
• Reset PnP Marondera till CPU’s motherboard using the reset button on the board.
15-11-2021 • Recorded machines received from branches via swift and those send after repairs in the proper books and asset
To transfer register.
21-11-2021 • Replaced power supply for till from PnP Mutare.
Week 4: 22-11-2021 • Cloned a till from an image on an external drive.
• tasked to enter& calculate billing information from our network links POWERTEL, LIQUID & TELONE into
To 28-11-2021 a spreadsheet for analysis

Trainee’s comments Trainee’s comments: During this month I learnt the Pick and Pay organizational structure and culture of doing
things a true practical application of concepts I learnt in Organizational Behavior and Human Resources module BM200.Iwas taken
through Installing software on a PC, used a disk image to clone a system practical application of Systems Administration IT201. Opening
up CPU cases troubleshooting and fitting in working RAM chips and power supply units helped me consolidate hardware organization and
roles of internal CPU components covered in Fundamentals of Computer Organization and Architecture module IT103.At first I struggled with
the correct layout and position of components in the CPU even the cloning process I made a few mistakes but I thank the technicians who
were there to correct me and support me during the month

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RECORD OF WORK DONE DECEMBER

DAY/DATE DESCRIPTION OF WORK
December Week 1:  Was on self-Quarantine tested positive for COVID
29/11/2021 To
05/12/2021
Week 2: - Cloning new tills for Zengeza and Makoni branch.
06/12/2021To - Fixed scanner remotely for Mutoko branch.
12/12/2021 - Assisted in sorting workshop storeroom creating room for more

December Week 3 - Testing Replacing cartridges on printers that returned from repairs.
13-12-2021 - Replaced hard drive for Sam Mujoma till and cloned the system from the image made for
To
Zengeza POS tills. Configured and also added the till to the domain.
19-12-2021
- Went out on support to Avondale branch helped fix a number of tills and carried to the support office the
receiving manager’s CPU which needed an update in the windows version and an extra ram chip
December Week - • Refreshed via remote printer settings for Chivhu BM’s laptop that had been disconnected to the server
20-12-2021 printer.
To - • Fixed screen settings for a student in the salaries department which was viewing only ¾ of the screen.
26-12-2021

Trainee’s comments Trainee’s comments: In the course of this month I experienced good corporate governance and consideration for both
government laws and WHO regulations as learnt in Business Law BM204 when I was asked to self-quarantine after I tested positive for
COVID 19. I was taught how to remotely log into computers on the TMSM Network via Remote Desktop using an IP address which is an
 application of networking concepts Learnt in Data Communication and Computer Network. Working on tills at Avondale I learnt a lot about
troubleshooting and how hardware components work. I learnt to reset tills, replace RAM chips and power supply units and troubleshooting
before making final fitments. Clearing the workbench and organizing the storeroom is part of the duties of the technicians to maintain a good
working environment & by participating I applied principles of Organizational culture and Behavior.

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RECORD OF WORK DONE JANUARY

DAY/DATE DESCRIPTION OF WORK
January Week 1: Replaced a hard drive for receiving
PC from SAKUBVA.
27-12-2021 To Loaded necessary software onto the machine.
- Joined the PC onto the network by giving it a domain name DNS and gateway settings and also added the
01-01-2022 RECIEVING user account into the machine
- Improved connectivity of a computer in maintenance by connecting a switch to his VoIP and his laptop.
January Week 2 Consulted and compiled a list with the current working status of pin pads in all 56 branches of TM PnP.
03-01-2022 To • Went on support to Sam Nujoma branch with Mr. Chinyati where pin pads and screens where fixed on a
08-01-2022 number of tills including a scanner too.
- Reset settings for till4 scanner in Chinhoyi south via remote which was no longer scanning guided by
Mr. Munyika

January Week 3  Went to Rusape branch with Mr. Chinyati to replace motherboards and reconfigure 11 tills.
 10/01/22 To
15/01/22  Cleared work bench removed all absolute parts and put them into the store room

January • Reset 2 tills from Mutare branch

Week 4 - Replaced Honeywell scanners for Rusape Branch.
• Changed hard drive for Kwekwe cash officer and reconfigured the machine and added it to the domain...
Trainee’s comments Trainee’s comments: During this month I learnt the main role of a hard drive on a PC and how a computer behaves
when it is faulty I also learnt how to test and replace it without losing all the client’s data .My trip to Rusape gave me experience on how to
troubleshoot CPUs how to swap out Motherboards and properly connect the full set including RAM chips and processor + fan .On my support
visit I learnt how to install new customer display screens and how to configure scanners to communicate with a till and the Retail software. In
this month I practically applied Systems Administration, Data Communication and Networking and Fundamentals of Computer Organization
and Architecture module IT103.However I felt there were too many good lesson but some of it I still need to practice to master it.

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 RECORD OF WORK DONE FEBRUARY
DAY/DATE DESCRIPTION OF WORK
February Week 1: • Went with Mr Chiripanyanga to deliver laptops for local branches.
• Tested printers from repairs
31-01-2022 To • Replaced power supply for Back office CPU Chiredzi branch.
• Replaced RAM for back office CPU from Chipinge
04-02-2022
February Week 2:  Closed completed National IT tasks on Helpdesk Platform
 Printed from networked Samsung printer
07-02-2022 To  Changed motherboard of a CPU from Masvingo branch which would not accept 64 bit OS.
11-02-2022

February Week 3:  Visited PnP Borrowdale to install finger print readers.

 Uninstalled EPP antivirus and installed Esset antivirus on all tills at Borrowdale branch.
14-02-2022 To  Tested a printer from repair to be sent to Borrowdale branch.
18-02-2022
 Ran windows updates for reception computer.

February Week 4:  Submitted monthly asset transfers to the assets department.

 Recalibrated zebra printer for receiving manager at Sakubva branch remotely.
21-02-2022 To
25-02-2022  Cleared work bench and moved obsolete parts into the storeroom

Trainee’s comments Trainee’s comments: This month I got to learn more about HP desk jet printers how to connect and how to
install cartridges and how to test them, I’m getting better at changing motherboard, RAM and power supply for CPUs and
connecting fingerprint readers All these tasks that involve direct interaction with hardware components helps me develop a firm
grasp of Fundamentals of Computer Organization and Architecture module IT103. Antivirus installation, running of updates and
calibration of printer are all software Loading software and adding the PC to the network were a practical application of concepts
learnt in Systems Administration and Data Communication and Computer Networking closing jobs completed by National IT is a
follow through management process of monitoring and evaluation of planned and delegated departmental activity-Principles of
Management 101.

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 RECORD OF WORK DONE MARCH
DAY/DATE DESCRIPTION OF WORK
March Week 1: • Visited PnP Sam Nujoma to install finger print readers with Mr. Chiripanyanga.
• Fixed till 8 scanner for Aspindale PnP remotely.
28-02-2022 To • Replaced hard drive for Masvingo till and cloned the till. Configured and also added the till to the domain.
04-03-2022
March Week 2:  Shared labels printer for Marondera branch on their network which was not printing because it had
not been shared properly.
07-03-2022 To Talked branch administrator through steps to configure new Honeywell scanner for PnP Chikanga

11-03-2022

March Week 3: • Visited PnP Kamfinsa with Mr Chiripanyanga to replace cash drawers that were not working.
14-03-2022 To • Replaced faulty power supply for till from PnP Chivhu
18-03-2022
• Sent pin pad stands to Sakubva branch and updated record.
March Week 4: 
Configured Laptops for General Managers.
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Tested bit locker efficiency after windows crushed.
21-03-2022 To 
Installed and configured my laptop after wiping hard drive and reinstalling windows.
25-03-2022
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Configured printers
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Looked for missing product pictures on the PnP Zimbabwe website and compiled a file for the update.
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Visited PnP Borrowdale with Mr. Chinyati
- To install windows 10 and other software.
- configure emails
For 4 machines for extensions 1 for cash officer, 1 for ABM and for the buyer.
Trainee’s comments Trainee’s comments: Remote access to computers and cloning systems from a saved disk image are concepts
learnt in Systems Administration. First use configuration of a scanner which is an input device to be used with till, fitting of cash drawer
and power supply focuses on trouble shooting and architecture of hardware components practical application of Fundamentals of
 Computer Organization and Architecture. Sending pin pads to Sakubva branch is part of asset management or management of
company resources. Principles of Management 101.

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 RECORD OF WORK DONE APRIL
DAY/DATE DESCRIPTION OF WORK
April Week 1:  Upgraded Masvingo CSO’s desktop from a 32bit OS to Windows 10 64bit
 Submitted Asset Transfers to accounts Asset clerks for monthly balancing of books.
28-03-2022 To
01-04-2022
April Week 2:  Pointed till 11 for Joina City to the correct Comm port connected to scanner.
 Closed completed jobs for national It in 5 branches on the Help Desk Platform
13-06-2016 To
 Fixed Zebra printer for Orr St Remotely.
17-06-2016

April Week 3:  Build till from scratch from parts taken from other broken tills.
20-06-2016 To  Resolved till error that logged off till operators from Rusape Remotely.
24-06-2016  Sourced network cables from stationery and sent to Triangle branch in fulfillment of job order on
helpdesk.
April Week 4: • Build till from scratch from parts taken from other broken tills.
27-06-2022 To • Resolved till error that logged off till operators from Rusape Remotely.
01-07-2022 • Sourced network cables from stationery and sent to Triangle branch in fulfillment of job order
on helpdesk.
Trainee’s comments Trainee’s comments: During this month I learnt that changing OS to 64-bit processor is more capable than a
32-bit processor because it can handle more data at once this an application of concepts learnt in IT105 Operating Systems.
Submission of asset transfers to accounting to complete the periodic accounting cycle for the month which is a concept learnt in
BM203 Managerial Accounting for Business Learnt to access PC and server with the same protocols on the same network via
remote desktop to match settings of a scanner. These are concepts borrowed from 2 modules Data Communication and Computer
Network and Systems Administration. Learnt to put together hardware parts and test of a CPU as learnt in Fundamentals of
Computer Organization and Architecture. Confirming completion and closing tasks on Helpdesk platform is Management of
departmental duties as learnt in Principles of Management.
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RECORD OF WORK DONE MAY

DAY/DATE DESCRIPTION OF WORK
May Week 1: • Updated Ms. Outlook for computers from various branches using Remote desktop.
04-07-2016 To • Added account for new filling employee and configured her email.
08-07-2016
May Week 2:  Configured Honeywell scanners for till at PnP Msasa.
11-07-2016 To
15-07-2016

May Week 3:  Built CPU from scratch using a new supplier’s motherboard and installed image for our tills
18-07-2016To to test if it can be used with our systems.
22-07-2016

May Week 4:  Solved error where till logged off till operators from 2tills at Zvishavane branch via Remote desktop.
25-07-2016 To  Configured and added M501 printer to 5 computers in the warehouse offices.
29-07-2016

Trainee’s comments Trainee’s comments: During this month Learnt that software needs to be updated constantly to remain efficient
patches are constantly released and need to be updated& if not done in time programs can crash or stop working as learnt in Software
Engineering. Installed drivers and matched comm ports on server for the scanner as that on the till this follows the concepts learnt in
Introduction to Computers and Computer Applications that hardware components need drivers to communicate with the system .Applied
 hardware and software testing a concept learnt in Software Engineering. Used remote desktop to access computers in a different location to
reprogram till terminal so that till be reconnected to database files on the server Models of Databases and Database Designing. Learnt how
to Install printer driver from server, share printer on network and connected to it from other pcs this is an application of concepts learnt in
Introduction to Computers and Computer Applications.

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RECORD OF WORK DONE JUNE

DAY/DATE DESCRIPTION OF WORK
June Week 1:  Visited PnP Strathaven for service and installation of drawers

30-05-2022 To
05-06-2022
June Week 2: • Configured Desktop machines to be used as branch back office machines
06-06-2022 To • Configured emails for new employees in the accounts department
12-06-2022

June Week 3: • Visited Hararest and Ruwa branches for service of tills and back office machines.
• Assisted a buyer whose machine was slow by changing their default browser from Chrome
13-06-2022 To
19-06-2022 to edge
June Week 4: • Visited 7 branches in manicaland for quarterly service of machines and reconfiguration of IP
scales
20-06-2022 To
26-06-2022

Trainee’s comments Trainee’s comments• Applied concepts learnt in Organization and Architecture module IT103 that computers need
to be blown for dust &updates for software need to be run periodically. Configuration of machines involves adding new users to the domain is
a network issues covered under Data Communication and Computer Network and Systems Administration. Applied concepts learnt in
Organization and Architecture module IT103 that computers periodically need to be blown to remove dust and software needs to be updated
to keep them efficient. Implemented knowledge learnt in Operating systems. Microsoft Edge treats every tab as a thread whilst in Chrome
each tab is a process. Processes waste memory and slow machines down whilst threads use less and make the computer more efficient.

Applied concepts learnt in Organization and Architecture module IT103 and Systems Administration that computers need to be blown for
dust, updates for software need to be run periodically& configuration of IP scales software.

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RECORD OF WORK DONE JULY

DAY/DATE DESCRIPTION OF WORK
JULY Week 1: • Visited 7 branches in Manicaland for quarterly service of machine hardware .We also did
reconfiguration of IP scales.
27-06-2022 To • Attended to harp hazard technical problems within the branches.
03-07-2022
JULY Week 2:  Cleaned Epson printer head for salaries printer
 Remotely assisted PnP Norton Labels printer.
04-07-2022 To  Started on VBA worksheet to track printers
10-09-2022
 Resolved an issue where a scanner was not working on till no12 in PnP Msasa.

JULY Week 3: • Assisted in the Tracking and of laptops preowned by General managers
12-09-2016 To • Assisted in making electronic copies of records of asset movement reconciling order books and invoice
16-09-2016 records for the pas 4years
• Added Controls on a user form in my VBA excel tracking record.

JULY:  Assisted in the Tracking and of laptops preowned by General managers

Week 3:  Assisted in making electronic copies of records of asset movement reconciling order books and invoice
12-09-2016 records for the pas 4years
To
 Added Controls on a user form in my VBA excel tracking record.
16-09-2016

Trainee’s comments Trainee’s comments: During this month I learnt the Pick and Pay organizational structure and culture of doing things
a true practical application of concepts I learnt in Organizational Behavior and Human Resources module BM200.I Installed software
on a PC, used a disk image to clone a system practical application of Systems Administration. Opening up CPU cases troubleshooting and
fitting in working RAM chips and power supply units helped me consolidate hardware organization and roles of internal CPU components
covered in Fundamentals of Computer Organization and Architecture module IT103.

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