Citizen S Charter

CABUYAO WATER DISTRICT
CITIZEN’S CHARTER
2020 (1st Edition)
1
CABUYAO WATER DISTRICT
CITIZEN’S CHARTER
2020 (1st Edition)
2
I. Mandate:
Section 5 of Presidential Decree 198 or the Provincial Water Utilities Act of 1973,
the Cabuyao Water District was formed for the purpose of the following:
(a) Acquiring, installing, improving, maintaining and operating water supply
and distribution systems for domestic, industrial, municipal and agricultural
uses for residents and lands within the boundaries of such districts,
(b) Providing, maintaining and operating waste-water collection, treatment and
disposal facilities, and
(c) Conducting such other functions and operations incidental to water
resource development, utilization and disposal within such districts, as are
necessary or incidental to said purpose.
II. Vision:
Our vision is to make potable water available to all Cabuyeños by utilizing all
possible water sources such as springs, rivers, and groundwater; and to operate
and provide modern facilities for the collection, treatment, and disposal of
sewerage, waste, and storm water.
III. Mission:
To continuously provide potable water to all consumers within the City of
Cabuyao and to protect water resources within the District’s territorial jurisdiction.
3
LIST OF SERVICES
Cabuyao Water District Office
External Services
Commercial Section 6 - 13
Application of New Service Connection 7
Installation of New Service Connection 8
Payment of Water Bill 9
Voluntary, Temporary, Permanent Disconnection of Water Service 10
Other Water Services 11
Purchase of Materials 11
Filing of Complaint 12
Internal Services
Finance Section 14 – 21
Disbursement of Payment thru Checks 15
Disbursement of Payment to Supplier of Goods 16
Disbursement of Payment to Supplier of Services 17
Disbursement of Payment – Remittances 18
Disbursement of Payment – Payroll ATM 19
Disbursement of Payment – Payroll Cash 20
Administrative Section 22 - 29
Issuance of Office Supplies, Materials and Equipment 23
Preparation of Payroll 23
Recruitment 24
Application for Vacation / Sick Leave 25
Application for Monetization of Leave Credits 26
Request for Certificate of Employment 27
Issuance of Travel Authority 27
Issuance of Pass Slip 28
General Services Section 30 – 33

Request for Purchase Order (Gasoline) 31
Procurement 31
Receipt of Delivered Goods 32
Issuance of Materials/ Fittings 32
New Service Connection Section 34 - 37

Installation of New Service Connection - Cluster 35
Installation of New Service Connection - Excavation 35
Installation of New Service Connection - Borring 36
Installation of New Service Connection - Cutting 36
Installation of New Service Connection – Tee Connection 37
Special Project Section 36 – 39

Repair of Mainline 39
4
Meter Maintenance Section 40 – 41
Water Meter Calibration 41
Production Section 42 – 44
Residual Chlorine Testing 43
Physical/ Chemical Test 43
Bacteriological Test 44
Feedback and Complaint Mechanism 45
List of Offices 46
5
FINANCE AND COMMERCIAL DIVISION
COMMERCIAL SECTION
EXTERNAL SERVICES
6
1. APPLICATION FOR NEW SERVICE CONNECTION
Any individual, business establishments or Government offices within the Cabuyao
City may apply for the water services of Cabuyao Water District.
Office or Division: COMMERCIAL SECTION

Classification: Simple
Type of Transaction: G2C – Government to Citizen; G2B – Government to Business;
G2G – Government to Government
Who may avail: Residents, Commercial/Business Establishments, Government
Offices within the Cabuyao City, Laguna
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form Cabuyao Water District Office
2x2 Picture, Valid ID, Photocopy of proof of
ownership
Residence Certificate (cedula) Barangay Hall
PERSON
AGENCY FEES TO BE PROCESSING
CLIENT STEPS RESPONSIBL
ACTIONS PAID TIME
E
1. Go to CABWAD’s 1. The Customer None Customer
Office and secure an Service Assistant Service
Application Form will conduct brief Assistant C
interview with the
applicant to
determine the
location. If the
service connection
is not available, the
Customer Service
Assistant will inform
the applicant of the
circumstances and
end the process.
If the service
connection is 5 – 10 minutes
available, the
Customer Service
Asst. will provide
the application form
and inform the
applicable fees.
2. Fill-up the application Customer Service None
form Asst. will check the
completeness of the
application form and
other requirements:
ID, 2x2 picture,
residence
certificate, proof of
ownership
3. Pay the New The cashier will 5 Minutes Cashier
Service Application accept the
fee payment and
7
issue an official
receipt indicating
the amount
he/she paid.
Installation
Charges: (based
on meter size)
1/2” Full payment PHP4,500.00

1/2” Monthly (12) PHP5,000.00
3/4” Full payment PHP4,760.00

3/4” Monthly (12) PHP5,460.00
1” Full payment PHP9,520.00

4. Attend the Orient the new None 1 – 2 hours Customer

mandatory orientation customers (every Friday) Service
for new customers regarding the Assistant A
District’s
regulations and
policies
The Customer None 20 Minutes Customer
Service Asst. will Service
forward the Assistant
complete
application form to
the New Service
Connection
Section to
schedule the
installation
TOTAL None < 2hrs 35
Minutes
2. INSTALLATION OF NEW SERVICE CONNECTION

Type of Transaction: G2C – Government to Citizen; G2B – Government to Business; G2G
– Government to Government
Complete Application Form Cabuyao Water District Office
Certificate of Attendance (Orientation) Cabuyao Water District Office
8
AGENCY FEES TO BE PROCESSING PERSON
CLIENT STEPS
ACTIONS PAID TIME RESPONSIBLE
Inspect the None 1 day Commercial
location of the Staff
applicant’s house
or establishment
to assess the
proximity of
CABWAD’s
service line
Installation of None 10 working New Service
service days Connection
connection Team
TOTAL None 11 days
3. PAYMENT OF WATER BILL

CABWAD’s procedure on collecting payments.

None None

CLIENT STEPS
To be
determined by
1. Go to CABWAD Receive the
the volume of
Office and get a payment and
water
number and wait for issue an official
consumed.
the number to be receipt indicating
Minimum
called. Present the the amount
consumption Cashier
water bill he/she paid
10cu.m =
PHP 190.00
If the account was
disconnected due
to non-payment
1-3 Minutes
for the last 3
months, the PHP200.00
customer must
pay the total
amount due and
re-connection fee
9
Process the
service request
and forward to the
None
Engineering
Division for re-
connection.
New Service
Re-connect the
None 30 Minutes Connection
water service
Team
TOTAL None 33 Minutes
4. VOLUNTARY, TEMPORARY, PERMANENT DISCONNECTION OF WATER

SERVICE

None None

CLIENT STEPS
1. Proceed to the
Validate the Customer
Public Assistance and
customer account Service
Complaint Desk at
for past due Assistant and
CABWAD’s Office
amounts, if any. None Billing Section
and make the request
And fill-up the
(voluntary, temporary,
service request 3-5 Minutes
permanent
form.
disconnection)
Process service
request and
forward to the
concerned None
Division to
proceed with the
disconnection.
Disconnect the Within the Disconnection
None
water service day Team
TOTAL None 3-5 minutes
10
5. OTHER WATER SERVICES

Service request form CABWAD Office

CLIENT STEPS
1. Go to Proceed to
the Public Assistance
and Complaint Desk
at CABWAD’s Office
and make the request Validate the
(leak repair, bill customer’s account
Customer
inquiry, Request for and fill-out the None
Service Assistant
change of ownership/ service request
account name, water form
3-5 minutes
meter calibration) or
call the CABWAD’s
Office at (049-832-
1620)
For water meter
calibration, the
customer shall pay
a corresponding
fee. The Customer
Service Asst. will PHP100.00
process the request
and forward to the
Engineering
Division for
schedule
Pull-out and Meter
calibrate the water None 1-2 days Maintenance
meter Team
<2 days 5
TOTAL None
Minutes
6. PURCHASE OF MATERIALS
Procedure for purchasing materials and fittings.

11
List of materials Stockrooom

CLIENT STEPS
Issue the list of
1.Go to CABWAD’s
materials with
Stockroom and list the None 3 Minutes Supply Officer
corresponding
materials needed
amount
Receive the
payment and issue Total amount of
2. Pay the amount an official receipt materials 3 Minutes Cashier
indicating the needed
amount he/she paid
3. Go back to the
CABWAD’s Stockroom Issue the materials None 5 Minutes Supply Officer
and present the receipt
7. FILING OF COMPLAINT
Procedure of filing a complaint on the water services

Service Request Form CABWAD’s Office

CLIENT STEPS
1. Proceed to the Public
Receive and
Assistance and
interview the person
Complaint Desk or call None 5 Minutes
regarding his/her
CABWAD’s hotline to
complaint
file complaint
Customer
Fill-up the service
Service Asst.
request form and
forward the request
None 5 Minutes
to Engineering
Division for
appropriate action.
Inspect the location None 20 Minutes New Service
12
of being complained Connection
and make Personnel
assessment
Make a report and
feedback to the
New Service
Customer Service
None 10 Minutes Connection
Asst. and update
Personnel
the customer
concerned.
13
FINANCE AND COMMERCIAL DIVISION
FINANCE SECTION
INTERNAL SERVICES
14
1. DISBURSMENT OF PAYMENT THRU CHECKS
Procedure for disbursement of payment to bonded officers and employees of
CABWAD.
Office or Division: FINANCE SECTION

Type of Transaction: G2G – Government to Government
Who may avail: All bonded employees of Cabuyao Water District
Estimate Expense Form CABWAD’s Office
Request Letter of Cash Advance

CLIENT STEPS
Accept and review
complete
1. Submit the request
attachments and Accounting
letter and estimate None 5 Minutes
prepare the Processor B
expense form
Disbursement
Voucher
Certifies and signs
the correctness of Finance
None 2 Minutes
DV and supporting Personnel
documents
Check Items if
included in the
Disbursing
budget and prepare None 2 Minutes
Officer
Budget Utilization
Report
Certifies that the
charges to
appropriation/ Division
allotment Manager,
None 2 Minutes
necessary, lawful Finance and
and under his direct Commercial
supervision and
signs the BUR
Approves the
Disbursement General
None 2 Minutes
Voucher and Manager
Journal Voucher
Prepares and signs
the checks and then Disbursing
None 5 Minutes
forward it to the Officer
General Manager
Countersigns the General
None 2 Minutes
check Manager
Releases the check
Disbursing
to bonded officers None 2 Minutes
Officer
and employees
15
2. DISBURSMENT OF PAYMENT TO SUPPLIERS OF GOODS
Procedure for disbursement of payment to suppliers of goods.

Type of Transaction: G2B – Government to Business; G2G – Government to Government
Who may avail: Suppliers of goods
Sales Invoice Supplier
Delivery Receipt Supplier

CLIENT STEPS
1. Submit the Purchase Accept and review
Request, Purchase complete
Order, Abstract of attachments and Accounting
None 5 Minutes
Quotation and prepare the Processor B
Quotation from 3 Disbursement
Suppliers Voucher
Certifies and signs
None 2 Minutes
documents
Check Items if
included in the
Disbursing
Officer
Budget Utilization
Report
Certifies that the
charges to
allotment Manager,
None 2 Minutes
supervision and
signs the BUR
Approves the
None 2 Minutes
Voucher and Manager
Journal Voucher
Prepares and signs
None 5 Minutes
General Manager
None 2 Minutes
check Manager
Issue Official Receipt
Releases the check Disbursing
and sign the None 2 Minutes
to suppliers Officer
disbursement voucher
16
3. DISBURSMENT OF PAYMENT TO SUPPLIER OF SERVICES
Procedure for disbursement of payment to suppliers of services.

Who may avail: Suppliers of services
Billing Statement Supplier
Accomplishment Report Supplier

CLIENT STEPS
1. Submit the Purchase Accept and review
Request, Purchase complete
Order, Abstract of attachments and Accounting
None 5 Minutes
Quotation and prepare the Processor B
Quotation from 3 Disbursement
Suppliers Voucher
Certifies and signs
None 2 Minutes
documents
Check Items if
included in the
Disbursing
Officer
Budget Utilization
Report
Certifies that the
charges to
allotment Manager,
None 2 Minutes
supervision and
signs the BUR
Approves the
None 2 Minutes
Voucher and Manager
Journal Voucher
Prepares and signs
None 5 Minutes
General Manager
None 2 Minutes
check Manager
Issue Official Receipt
Releases the check Disbursing
and sign the None 2 Minutes
to suppliers Officer
disbursement voucher
17
4. DISBURSMENT OF PAYMENT - REMITTANCES
Procedure for disbursement of payment of remittances.

Who may avail: GSIS, HMDF, PHILHEALTH
Schedule of Remittances CABWAD
System Generated Remittances Report CABWAD
Screenshot of Approved Payment from CABWAD
website
CLIENT STEPS
Prepare Schedule
1. Submit the
of Remittances and Accounting
remittances report to None 30 minutes
system generated Processor B
Finance Section
remittances reports
Review Schedule of
Finance and
Remittances and
None 10 minutes Commercial
system generated
Division Manager
remittances reports
Accept and review
complete
None 5 minutes
Disbursement
Voucher
Certifies and signs
the correctness of
None 2 minutes Finance Staff
DV and supporting
documents
Check Items if
included in the
Disbursing
budget and prepare None 2 minutes
Officer
Budget Utilization
Report
Certify that the
charges to
appropriation/allotm Finance and
ent necessary, None 2 minutes Commercial
lawful and under his Division Manager
direct supervision
and signs the BUR
Approve the
None 2 minutes
Voucher and Manager
Journal Voucher
Upload remittances
Accounting
to respective None 10 minutes
Processor B
website
TOTAL None 1 Hr. 3 Mins.
18
5. DISBURSMENT OF PAYMENT – PAYROLL ATM
Procedure for disbursement of payroll via ATM.

Who may avail: All bonded officers and employees of CABWAD
Daily Time Record Admin. Section
Payroll Schedule/Overtime Schedule & Report Admin. Section
Advice to Debit Agency Bank Account, Admin. Section
Schedule of Bonuses and Allowances
CLIENT STEPS
Receive Payroll
Schedule from
1. Submit the payroll
Administrative and
schedule/ overtime Disbursing
General Service None 60 minutes
report to Finance Officer
Division and
section
prepare Payroll
Register
Prepares Advice to None
Debit Agency
Disbursing
Bank Account and 5 minutes
Officer
save payroll register
in a Flash Drive
Accept and review None
complete
5 minutes
Disbursement
Voucher
Certifies and signs None
the correctness of
2 minutes Finance Staff
DV and supporting
documents
Check Items if None
included in the
Disbursing
budget and prepare 2 minutes
Officer
Budget Utilization
Report
Certify that the None
charges to
appropriation/allotm Finance and
ent necessary, 2 minutes Commercial
lawful and under his Division Manager
direct supervision
and signs the BUR
Approve the None
2 minutes
Voucher and Manager
Journal Voucher
19
None General
Manager;
Division
Signs the Advice to Manager, Admin.
Debit Agency Bank and Gen.
12 minutes
Account and Payroll Services;
Register Division
Manager,
Finance and
Commercial
Submit the Flash None
Drive, Payroll
Register and Advice Disbursing
15 minutes
to Debit Agency Officer
Bank Account to
Landbank
TOTAL None 1Hr. 45 Mins.
5. DISBURSMENT OF PAYMENT – PAYROLL CASH

Procedure for disbursement of payroll cash basis.

Who may avail: All bonded officers and employees of CABWAD
Daily Time Record Admin. Section
Payroll Schedule Admin. Section
Overtime Schedule & Report Admin. Section
CLIENT STEPS
Accept and review None
1. Submit the payroll complete
schedule/ overtime attachments and Accounting
5 minutes
report to Finance prepare the Processor B
section Disbursement
Voucher
Certifies and signs None
the correctness of
DV and supporting
documents
Check Items if None
included in the
Disbursing
budget and prepare 2 minutes
Officer
Budget Utilization
Report
Certify that the None
Division
charges to
Manager,
appropriation/allotm 2 minutes
Finance and
ent necessary,
Commercial
lawful and under his
20
direct supervision
and signs the BUR
Approve the None
2 minutes
Voucher and Manager
Journal Voucher
Prepare and sign None
5 minutes
General Manager
Countersign the None General
2 minutes
check Manager
Release the check None
to bonded officers Disbursing
2 minutes
and employees Officer
Encash the check to None

bank
Releases the cash None
Disbursing
to job order 15 minutes
Officer
employees
TOTAL None 1Hr. 7 Mins.
21
ADMINISTRATIVE AND GENERAL SERVICES
DIVISION
ADMINISTRATIVE SECTION
INTERNAL SERVICES
22
1. ISSUANCE OF OFFICE SUPPLIES, MATERIALS AND EQUIPMENT
Procedure on issuance of office supplies, materials and equipment to CABWAD
personnel.
Office or Division: ADMINISTRATIVE SECTION

Who may avail: Employees of Cabuyao Water District
None None

CLIENT STEPS
1. Employee will make
a request of supply,
Verify the request None
material/ equipment
needed
Check stocks for
the availability of
3-5 Minutes
materials/ office None
supplies.
Log the office

supplies/ materials None Admin. Asst.
issued
For office
equipment,
furniture, IT
equipment, the
Property Officer None 5 Minutes
shall prepare the
PAR before
releasing to the
end-user
TOTAL None <10 minutes
2. PREPARATION OF PAYROLL
Procedure on preparation of payroll.

Who may avail: Administrative Personnel
Daily Time Record Admin
Payroll Schedule/ Overtime Report Admin
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
23
Receive the daily
1. Submit the daily time time record of
record of employee and employees before None 3 minutes
overtime report 5th and 20th of the
Month
Check the
completeness of
Admin.Services
DTRs. Incomplete
Asst.
attendance (in/out)
will be subjected to
None 1 Hour
corresponding
deduction to leave
credits or non-
payment for JO/
AWOL
Prepare summary
report on overtime, Admin.Services
None 45 Minutes
deductions, Asst.
adjustments
Division
Review and signed
Manager, Admin.
by the Division None 20 Minutes
And
Head
Gen.Services
Admin.Services
Printing of payslip None 20 Minutes
Asst.
Forward to the Admin.Services
None 5 Minutes
Finance Section Asst.
TOTAL None 2hr. 33mins
3. RECRUITMENT
Recruitment procedure on hiring permanent employees in CABWAD.

Classification: Complex
Type of Transaction: G2C – Government to Citizen; G2G – Government to Government
Who may avail: Any qualified individual
CS Form No.9, 4,33A,32, 212 CSC website
Personal Data Sheet CSC website
Resume
PERSON
AGENCY FEES TO BE PROCESSING
CLIENT STEPS RESPONSIBL
ACTIONS PAID TIME
E
Approval of the
General
1. request for Opening None 10 minutes
Manager
of Position
Publication of 10 working Admin.
2. None
vacant position days Personnel
3. Submit resume and Conduct initial Admin
20 Minutes
PDS interview and Personnel
24
review of resume of
the applicant.
Make and submit
Admin
4. the shortlist to the 45 Minutes
Personnel
PSB
Interview/assess/ex
5. am the shortlisted None 1 day PSB
applicant
Make
recommendation to
6. None 1 day PSB
the Head of the
Agency
Review and
approval of General
7. None 1 day
appointment of the Manager
Head of the Agency
Preparation of
Admin.
8. Appointment None 1 hour
Personnel
documents
Submit the
appointment Admin.
9. None 1 day
documents to CSC Personnel
for approval
10. Attend to employee Employee Admin.
None 1 hour
orientation Orientation Personnel
14days 3hr 15
TOTAL None
minutes
4. APPLICATION FOR VACATION/ SICK LEAVE

Procedure for application of leave, for vacation leave employees must file 5 days
prior to the date he/she will not report to work. While sick leave must be filed
immediately upon return to work.

Application For Leave Form CS Form No.6 CABWAD’s Admin. Office

CLIENT STEPS
1. Go to CABWAD’s
Admin. Office and
Admin.
request for Application Issue the leave form None 1 minute
Personnel
for Leave Form (CS
Form No.6)
Check the
2. Fill-up the Application Admin.
completeness of the None 3 minutes
for Leave Form Personnel
form. Once the form
25
is complete,
process the
approval of the
leave
Division
Recommending for
Manager, Admin.
3. approval/ None 5 minutes
And Gen.
disapproval
Services
Final approval/ General
4. None 5 minutes
disapproval Manager
TOTAL None 14 minutes
5. APPLICATION FOR MONETIZATION OF LEAVE CREDITS

Procedure for monetization of leave credits. Employees may request to monetize
their respective leave credits only if he/she has sufficient leave balance of atleast 15
vacation/ sick leave.

Application For Leave Form CS Form No.6 CABWAD’s Admin. Office

CLIENT STEPS
Check the
availability of leave
credits. If the leave
credits are not
1. Go to CABWAD’s
sufficient,
Admin. Office and
monetization will not
request for Application None 5 Minutes Admin. Officer
be processed. If the
for Leave Form (CS
leave credits are
Form No.6)
sufficient, the
Admin. Personnel
will issue the leave
form
Receive and verify
the request letter
and. Only the
2. Submit the request requests that fall
letter and Form No.6 to under DBM Circular None 5 Minutes Admin. Officer
the Admin. Office 2019 -11 s.19
reasons will be
processed for
approval.
Recommending for Division
approval/ None 5 Minutes Manager, Admin.
disapproval And Gen.
26
Services
Approval/
General
disapproval of None 5 Minutes
Manager
request
Approved requests
will be forwarded to
None 5 minutes Admin. Officer
the Finance
Section.
The Finance
Section will release
the check 1 week None 5 days Finance Section
after receipt of
approved request
5 days 25
TOTAL None
Minutes
6. REQUEST FOR CERTIFICATE OF EMPLOYMENT

Procedure for request of certificate of employment.

None None

CLIENT STEPS
1. Go to CABWAD’s
Admin. Office and Verify the request
None 5 Minutes
request for Certificate of and purpose
Admin. Asst.
Employment
Process the request
None 10 Minutes
upon verification
General
Sign the COE None 5 Minutes
Manager
Log the COE before
None 5 Minutes
issuance
Admin. Asst.
2. Sign the logbook Release the COE None 3 Minutes
7. ISSUANCE OF TRAVEL AUTHORITY

Procedure for issuance of travel authority

27
Travel Request Form CABWAD’s Admin. Office
Office Order CABWAD’s Admin. Office

CLIENT STEPS
Verify the request
1. Go to CABWAD’s
and purpose of
Admin. Office and
travel and issue the None 2 Minutes
request for Travel
Travel Request
Request Form
Form
Check the Admin. Asst.
completeness of
2. Fill-up the Travel request and submit
None 2 Minutes
Request Form to the Division
Manager for
approval
Check the purpose
Division
of the request and
Manager, Admin.
issue the approved None 5 Minutes
and Gen.
office order and
Services
travel authority
Release the
approved authority None 1 Minutes Admin. Asst.
to travel
8. ISSUANCE OF PASS SLIP

Procedure for issuance of pass slip.

Pass Slip CABWAD’s Admin. Office

CLIENT STEPS
Verify the request
and purpose of
1. Go to CABWAD’s
going outside the
Admin. Office and None 3 Minutes Admin. Asst.
premises of
request for Pass Slip
CABWAD during
office hours
Division
Approval of leaving Manager/
2. Fill-up the Pass Slip None 3 Minutes
the work place. Immediate
Supervisor
3. Present to guard-on- Collect the pass slip Admin. Asst.
28
duty for recording time and make
out/in appropriate
deductions. The
number of
hours/minutes will
be deducted to
employees’
vacation/sick leave
credits if the reason
is for personal
transactions
however no
deductions will be
made for official
business
29
ADMINISTRATIVE AND GENERAL SERVICES
DIVISION
GENERAL SERVICES SECTION
INTERNAL SERVICES
30
1. REQUEST FOR PURCHASE ORDER (GASOLINE)
Procedure for the request of purchase order (PO) on gasoline for CABWAD service
vehicles and generator sets.
Office or Division: GENERAL SERVICES

Log book, PO CABWAD’s Admin. Office

CLIENT STEPS
Verify the
1. Go to Admin. Office completeness of Division
None
and fill-up the log book request and its Manager,
3 Minutes
purpose Admin.and Gen.
Release the PO for Services
None
gasoline
2. PROCUREMENT

Who may avail: All Business Entities
Requisition Slip Stockroom

CLIENT STEPS
Receive the request
1. End-user must fill up Purchasing
and validate if None 5 Minutes
the requisition slip Officer
included in the APP.
Prepare Purchase
Request signed by
None 1 hour
the Head of the
Requesting Unit
Canvass the
requested
material/supply/
equipment and
procure from PS- None 1 day
DBM. If items are
not available at PS-
DBM, canvas/solicit
atleast from 3
31
suppliers
Prepare abstract of
2. Send quotations None 10 minutes BAC Secretariat
quotation
Prepare Purchase
3. Delivery of procured Order and forward Purchasing
None 10 Minutes
items to CABWAD to the winning Officer
supplier
1 day 1hr 25
TOTAL None
Minutes
3. RECEIPT OF DELIVERED GOODS

None None

CLIENT STEPS
Receive the goods
1. Deliver the goods None 10 Minutes Supply Officer
as per sales invoice
Count and inspect
None 45 Minutes Supply officer
the delivered goods
Record the
delivered good to
None 10 minutes Supply Officer
the inventory
system
TOTAL None 1hr 5 minutes
4. ISSUANCE FOR MATERIALS/ FITTINGS

Procedure for the release of materials/ fittings.

Requisition Slip CABWAD Stockroom
Return Material Slip CABWAD Stockroom

CLIENT STEPS
1. Go to the Stockroom
and request for
Issue requisition slip None 1 Minute Supply Officer
Requisition Materials
Slip
32
2. Fill-up the slip and
have it signed by the Check the
immediate supervisor to completeness of
ensure the materials request slip and None 10 Minutes Supply Officer
being requested are prepare the
appropriate to the materials
respective activity
Count the materials
before releasing to
None 10 Minutes Supply Officer
the end-user and
sign the slip
Record/ encode all
the materials
released in the
inventory system
3. Go to the Stockroom
Issue Return-
and request for Return- None 1 Minute Supply Officer
Material Slip
Material Slip
Check and re-count
4. Fill-up the Return- the materials being
Material Slip returned and sign
the slip
Record/ encode the
unused materials
TOTAL None 1 Hr. 22 Min.
33
ENGINEERING, CONSTRUCTION,
PRODUCTION AND MAINTENANCE DIVISION
NEW SERVICE CONNECTION SECTION
INTERNAL SERVICES
34
Procedure for the installation of new service connection (cluster connection)
Office or Division: NEW SERVICE CONNECTION SECTION

Who may avail: CABWAD Employees

CLIENT STEPS
1. Forwarding of
Receive application NSC Team
application form with None 5 Minutes
forms Leader
sketch of location
Request of NSC Team
None 10 Minutes
materials Leader
Install the water
None 1 Hr. 30Mins. NSC Team
meter/ service line
Fill up the service NSC Team
None 5 Minutes
form Leader
TOTAL None 1 Hr. 50Mins

Procedure for the installation of new service connection (excavation)

Who may avail: CABWAD employees
Application Form Commercial Section
CLIENT STEPS
1. Forwarding of
forms Leader
sketch of location
Request of NSC Team
None 10 Minutes
materials Leader
Install the water
None 3-4 hours. NSC Team
meter/ service line
None 5 Min.
form Leader
TOTAL None < 4hrs.20 Min.
35
Procedure for the installation of new service connection (borring)

Permit Barangay
CLIENT STEPS
1. Forwarding of
forms Leader
sketch of location
Secure a permit NSC Team
None 1 hour
from barangay Leader
Request of NSC Team
None 10 Minutes
materials Leader
Install the water
meter/ service line
None
form 5 Min. Leader
TOTAL None < 8hrs. 20 Min.

Procedure for the installation of new service connection (cutting)

Permit Barangay
CLIENT STEPS
1. Forwarding of
forms Leader
sketch of location
Secure a permit NSC Team
None 1 hour
from barangay Leader
Request of NSC Team
None 10 Minutes
materials Leader
Install the water
meter/ service line
Fill up the service None NSC Team
36
form 5 Min. Leader

Procedure for the installation of new service connection (tee connection)


CLIENT STEPS
1. Forwarding of
forms Leader
sketch of location
Request of NSC Team
None 10 Minutes
materials Leader
Install the water
meter/ service line
None
form 5 Min. Leader
37
SPECIAL PROJECT SECTION
INTERNAL SERVICES
38
1. REPAIR OF MAINLINE
Procedure for repair of CABWAD main line.
Office or Division: SPECIAL PROJECT SECTION

Service request form Commercial Section

CLIENT STEPS
1. Forward the service Receive service Special Project
None 5 Minutes
request/ report request forms Section
Request of Special Project
None 10 Minutes
materials Team Leader
Special Project
Repair the main line None 3-4 hours.
Team Leader
Fill up the service Special Project
None
form 5 Min. Team Leader
39
METER MAINTENANCE SECTION
INTERNAL SERVICES
40
1. WATER METER CALIBRATION
Procedure for water meter calibration.
Office or Division: SPECIAL PROJECT SECTION

Service request form Commercial Section

CLIENT STEPS
Meter
1. Forwarding of service Receive service
None 5 Minutes Maintenance
request/ report request forms
Section
Water
Request of
None 10 Minutes Maintenance
materials
Man
Water
Conduct calibration
None 45 Min.- 1 hr. Maintenance
of water meter
Man
Water
Fill up the service
None Maintenance
form 5 Min.
Man
41
PRODUCTION SECTION
INTERNAL SERVICES
42
1. RESIDUAL CHLORINE TESTING
Procedure for testing the chlorine level
Office or Division: PRODUCTION SECTION

Who may avail: Pump Operators
Water sample Pumping station

CLIENT STEPS
Prepare the testing
None 20-30 Minutes Pump Operator
tool kit
Conduct the test to
determine the
None 30-45 Minutes Pump Operator
chlorine residual
level
Make a report None 5 Minutes Pump Operator
TOTAL None < 50 Minutes
2. PHYSICAL/ CHEMICAL TEST

Procedure for physical/ chemical test

Type of Transaction: G2B – Government to Business
Who may avail: Laboratory Testing Centers
Water sample Pumping station

CLIENT STEPS
Gather water
None 10 Minutes Pump Operator
samples
Forward the water
samples to the DOH
Laboratory
accredited None 3-5days
center
laboratory to run the
test
Receive the result Production
None 5 Minutes
of the test personnel
TOTAL None 5days 15 Min.
43
3. BACTERIOLOGICAL TEST
Procedure for bacteriological test.

Type of Transaction: G2B – Government to Business
Who may avail: Laboratory Testing Centers
Water samples Various points

CLIENT STEPS
Gather water
samples per area
Laboratory Staff/
1. Site inspection assisted by None 1 hour
Pump Operator
Production
personnel
The DOH
accredited
None 2-3 days Pump Operator
laboratory center
will run the test
Receive the result Pump Operator
None 5 Minutes
of the test
< 3days 1hr 5
TOTAL None
mins.
44
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback Answer the feedback form, found at
CABWAD’s Office and drop them at the
designated drop box.
Customers may call or email at the

following: 049-832-1620 / 09237292348
[email protected]
How feedbacks are processed The Public Assistance and Complaints
Desk (PACD) personnel gather the
feedback or query and verify. Thereafter it
will be forwarded to the concerned Section.
After receiving the response form the
concerned Section, the customer will be
notified via phone call/ email/ text message

following: 049-832-1620 / 09237292348
[email protected]
How to file a complaint To file a complaint, customer shall provide
the following details via e-mail/phone call or
personally appear at CABWAD’s Office:
- Full name and contact information
of the complainant
- Nature of Complaint
- Location / Area
How complaints are processed All complaints received will be evaluated

based on the nature of complaint and will
be forwarded to the concerned
Division/Section. CABWAD will notify the
customer of the action taken via phone call/
email.

following: 049-832-1620 /
[email protected]
Contact Information of CCB, PCC, Anti-Red Tape Authority (ARTA):
ARTA [email protected]
8-478-5093
Presidential Complaint Center (PCC):

[email protected]
8888
Contact Center ng Bayan (CCB):

[email protected]
0908-881-6565
45
LIST OF OFFICES
Office Address Contact Information
Cabuyao Water District 2nd Flr. Centro Mall, (049) 832-1620 / 09237292348
Brgy. Pulo, Cabuyao [email protected]
City, Laguna www.cabuyaowaterdistrict.gov.ph
Pumping Station 1 B1 L40 Katapatan (049) 304-0049
Homes, Brgy. Banay-
banay, Cabuyao City,
Laguna
46

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CABUYAO WATER DISTRICT

General Services Section 30 – 33

New Service Connection Section 34 - 37

Special Project Section 36 – 39

Office or Division: COMMERCIAL SECTION

1/2” Full payment PHP4,500.00

3/4” Full payment PHP4,760.00

1” Full payment PHP9,520.00

4. Attend the Orient the new None 1 – 2 hours Customer

2. INSTALLATION OF NEW SERVICE CONNECTION

Office or Division: COMMERCIAL SECTION

3. PAYMENT OF WATER BILL

Office or Division: COMMERCIAL SECTION

AGENCY FEES TO BE PROCESSING PERSON

4. VOLUNTARY, TEMPORARY, PERMANENT DISCONNECTION OF WATER

Office or Division: COMMERCIAL SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: COMMERCIAL SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: COMMERCIAL SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: COMMERCIAL SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: FINANCE SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: FINANCE SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: FINANCE SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: FINANCE SECTION

Office or Division: FINANCE SECTION

5. DISBURSMENT OF PAYMENT – PAYROLL CASH

Office or Division: FINANCE SECTION

Encash the check to None

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

Log the office

Office or Division: ADMINISTRATIVE SECTION

CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON

Office or Division: ADMINISTRATIVE SECTION

4. APPLICATION FOR VACATION/ SICK LEAVE

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

5. APPLICATION FOR MONETIZATION OF LEAVE CREDITS

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

6. REQUEST FOR CERTIFICATE OF EMPLOYMENT

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

7. ISSUANCE OF TRAVEL AUTHORITY

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

8. ISSUANCE OF PASS SLIP

Office or Division: ADMINISTRATIVE SECTION

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: GENERAL SERVICES

AGENCY FEES TO BE PROCESSING PERSON

Office or Division: GENERAL SERVICES