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Training Matrix

1. The document outlines a training activity matrix that lists various training activities, the trainees, facilities/tools/equipment needed, location, and date/time. 2. Activities include an orientation, lectures with visual aids on answering customer inquiries, demonstrations of answering inquiries and table setting standards, and trainees observing demonstrations of cleaning tasks and napkin folding styles. 3. The matrix provides details on over 10 separate training activities covering topics like customer service, food preparation, and more.

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Jean Bungaos
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88 views2 pages

Training Matrix

1. The document outlines a training activity matrix that lists various training activities, the trainees, facilities/tools/equipment needed, location, and date/time. 2. Activities include an orientation, lectures with visual aids on answering customer inquiries, demonstrations of answering inquiries and table setting standards, and trainees observing demonstrations of cleaning tasks and napkin folding styles. 3. The matrix provides details on over 10 separate training activities covering topics like customer service, food preparation, and more.

Uploaded by

Jean Bungaos
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Training Activity Matrix

Facilities/ Venue
Date &
Training Activity Trainee Tools and (Workstation Remarks
Time
Equipment / Area)

Attendance
1.Attendance Sheet
2.Pre-Training TNA Forms
Assessment Toools Test
Learning 8:00 to
3.Pre-Test All Questionnair
Resouce 10:00
3. Orientation Trainees e
Area am
4. Conduct LCD
Training Delivery Projector
Latop

Read information
sheet 1.1.1 about CBLM Trainees
Learning 8:00 am
how to answer Pen and Completed
Resouce -
customer’s All Paper the tsak on
Area 5:00pm
inquiries Trainees time
promptly, clearly
and accurately.
Demonstrating a
situation on Telephone Practical Needs more
answering Reservation Work Area 8:00 practice on
customer’s All form (Work am-5:00 Task Sheet
inquiries Trainees Paper and Station 1 pm 1.1-1
promptly, clearly pen and 2)
and accurately.
Active Lecture Paper and Trainees
with visual aids Learning 8:00
All pen Completed
e.g., photos and Resouce am-5:00
Trainees CBLM the tsak on
drawings 1.1-2 Area pm
time
Trainee observes All Practical 8:00 For
trainee while Trainees Table Work Area am-5:00 Assessment
demonstrating and Chair (Work pm
showing tableware Tableware Station 1
and dining room Dining and 2)
equipment are
cleaned, wiped
and put in proper
places.
1.2-2
Trainee observes
the trainer as he
demonstrates Practical
setting the table Needs more
Work Area 8:00
according to the All Table practice on
(Work am-5:00
standards of the Trainees Table cloth Task
Station 1 pm
food service Etc. Sheet1.3-1
and 2)
establishment.
1.3-1
Trainee observes
as the trainer Practical
shows and Table Needs more
Work Area 8:00
demonstrates All Table Napkin practice on
(Work am-5:00
different napkin Trainees Task Sheet
Station 1 pm
folding style. 1.3-4
and 2)
1.3-4

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