CIVIL SERVICE COMMISION

CITIZEN’S CHARTER
2021 (3rd Edition)
 I. Mandate

The Civil Service Commission (CSC), as the central personnel agency of the Government, shall
establish a professional career service and adopt measures to promote morale, efficiency,
integrity, responsiveness, progressiveness, and courtesy in the civil service. It shall strengthen
the merit and rewards system, integrate all human resources development programs for all
levels and ranks, and institutionalize a management climate conducive to public accountability.
It shall submit to the President and Congress an annual report on its personnel programs.

II. Vision

CSC shall be globally recognized as a center of excellence for strategic Human Resource (HR)
and Organizational Development (OD)

III. Core Purpose

Gawing Lingkod Bayani ang Bawat Kawani (To make every civil servant a servant hero).

IV. Service Pledge

We, the officials and employees of the CSC, commit to a Responsive, Accessible, Courteous,
and Effective public service by:

Serving you promptly, efficiently, and with utmost courtesy by authorized personnel with
proper identification from Mondays to Fridays, 8:00 a.m. to 5:00 p.m., without noon break,
subject to health and security measures, in compliance with minimum health standards and
prevailing government health and safety protocols;

Ensuring strict compliance with service standards, with written explanation for any delay in
frontline services;

Responding to your complaint about our services the soonest or within the day through our
Public Assistance and Complaints Desk and taking corrective measures;

Valuing every citizen’s comments, suggestions, and needs, including those with special
needs such as the differently-abled, pregnant women, and senior citizens; and

Empowering the public through 24/7 access to information on our policies, programs,
activities, and services through our website (www.csc.gov.ph [for RO/FO website], please
refer to Directory on page 186-205).

All these we pledge, because YOU deserve no less.

 V. LIST OF SERVICES
CSC Central Office Services
Request for Certified True Copy/Photocopy of CSC Decisions/Resolutions 1
Request for Certified True Copy/Photocopy of Case Records 6
Issuance of Certificate of No Pending Administrative Case (Walk-in Optional) 11
Issuance of Certificate of No Pending Administrative Case (through Mail/Online 15
Request)
Issuance of Verified Civil Service Eligibility (Agency Request) 19
Issuance of Verified Civil Service Examination Results (Walk-in Request, Optional) 22
Issuance of Certification of Eligibility (for Lost Certificated) Printed on Security 26
Paper
Issuance of Authenticated Certificate of Eligibility (Online Request) 31
Response to Request for In-house Training 36
Response to Request for Accreditation of L and D Institution/s 38
Issuance of Certified Copies of SALN 42
Issuance of Certified Copy of CSC Records (Appointment Papers issued by 46
Government Agencies in NCR and Region IV from 19801989, Service
Cards/Records, Leave Without Pay) and CSC Issuance
Handling of queries/request for assistance on Civil Service Matters (Walk-in and 50
Online)
Issuance of Certificate of Accreditation and Resolution of Accreditation to the 54
Employees Organization
Issuance of Certificate of CNA Registration 60
Response to Job Applications 65

CSC Regional Office Services

Publication of Vacant Positions in the Government 69
Request for Certified True Copy/Photocopy of CSC Decision/Resolution 71
Request for Certified True Copy/Photocopy of Case Records 75
Issuance of Certificate of No Pending Administrative Case (Walk-in, Optional) 79
Issuance of Certificate of No Pending Administrative Case (through Mail/Online 83
Request)
Processing of Examination application (CSE-Pen and Paper Test-Professional and 87
Sub-Professional Level)
Issuance of Certificate of Eligibility (CSE-PPT) – Printed on Security Paper 92
Computerized Examination (COMEX), CSC ROs II, IV, VII, VIII, X, & Caraga 96
Issuance of Certification of Eligibility (CSE-PPT and CSC COMEX) Printed on 104
Stationery Paper
Issuance of Verified Civil Service Eligibility (Agency Request) 108
Issuance of Verified CS Examination Results (Walk-in Request) 111
Issuance of Certification of Eligibility (Walk-in, for lost Certificates/Certification) 115
Printed on Security Paper
Issuance of Authenticated Certificate of Eligibility (Online Request) 120
Grant of Eligibility Under Special Laws and CSC Issuances 125
Response to Request for In-House training 146
Issuance of Certified Copies of Documents (Appointments papers, Service Cards, 148
CSC Records and CSC Issuances/Resolutions) Online Request
Handling of Queries/Request for Assistance on Civil Service Matters 152
Response to Job Applications 155

CSC Field Office Services

Posting of Vacant Positions in the Government 159
Processing of Examination Application (CSE-Pen and Paper Test Professional and 161
Sub-Professional Level) – Online
Grant of Eligibility Under Special Laws and CSC Issuances 166
Issuance of Certified Copies of Documents – (Appointment papers, Service Cards, 184
CSC Records, and CSC Issuances/Resolutions) Online Request
Handling of Queries/Request for Assistance on Civil Service Matters 188

CSC Internal Services

ICT Maintenance (Software) 192
ICT Maintenance (Hardware) 196
ICT Maintenance (Network) 202
HR Learning and Development 205
Equipment Maintenance of Air-Conditioning Unit 208
Customer Feedback 210
Response to Request for Transport Service to Client 213
Communication Management (Incoming) 215
Communication Management (Outgoing) 217
Procurement of Goods and Services 219

Feedback and Complaints 222

List of Offices 223

List of Acronyms 240

CSC Central Office Services
1. Request for Certified True Copy (CTC) of CSC Decisions/Resolutions

Upon request, the CSLO issues certified true copies of CSC Decisions/Resolutions promulgated by
the Commission within two (2) years prior to the current year, to concerned parties or their authorized
representatives. Those promulgated more than three (3) years prior to the current year, are
requested from the Library and Archives Management Division (LAMD), Integrated Records
Management Office (IRMO).

Office or Division: Commission Secretariat and Liaison Office (CSLO)/Library, Archives

and Museum Division (LAMD), Integrated Records Management Office
(IRMO
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2B – Government to Businesses
G2G – Government to Government
Who may avail: Any requesting party shall be allowed access to CSC
Decisions/Resolutions for research and reference provided that
personal information be redacted pursuant to the Data Privacy Act of
2012 (RA 10173), except for request made by any of the following:

1. Concerned parties involved in the case (a. Persons/Agencies directly

involved in the case; b. Persons/Agencies directly involved but have to
be informed of the decision due to the effect of the decision on them or
their work);
2. Authorized representative of the party concerned;
3. Authorized Liaison Officer of the agency to which the employee
concerned belongs; and
4. Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of subpoena
duces tecum, in aid of investigation and/or determination or resolution of
pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved Request Form is available at:
Downloadable through the CSC website
1. Accomplished CSC Request Form
For CSC Decisions/Resolutions promulgated
two years prior to the current year-secure
Request Form at the CSLO.

For CSC Decisions/Resolutions promulgated

more than three years prior to the current year-
secure Request Form at the IRMO Receiving
Window.

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2.) Scanned copy of at least one ID card
(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National Philippine Statistics Authority (PSA)

ID
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID;
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took the
beginning May 3, 2015 CSE-PPT exam

By authorized representative of the parties Same as indicated above

concerned, authorized Liaison Officer of
agency
1. accomplished CSC Request Form;
2. scanned copy of any valid original ID (front Same as indicated above
and dorsal side) of the concerned party;
3. authorization letter from the requesting party Requesting party
concerned;
4. scanned copy of any valid original ID (front Same as indicated above
and dorsal side) of the representative

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For request made by any requesting party for
research and reference purposes:
1. accomplished CSC Request Form;
2. scanned copy of any valid ID (front and
dorsal side) of the requesting party;
3. scanned copy of authorization letter from
Same as indicated above
the requesting party concerned, if request is
made through a representative;
4. scanned copy of any valid original ID (front
and dorsal side) of the representative

FEES TO BE PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
(Online filing of 1.1 Retrieve request Action Officer
request) and scanned copy of
1. Submit/send documentary
request and requirements sent by
scanned copy the client
of
documentary 1.2 Preliminarily
requirements assess completeness
as indicated of request form and
above to- supporting
document/s

[email protected] • Deficient - Inform

requesting party
For Decisions/ of any deficiency
Resolutions by issuing a
promulgated by Compliance letter
the Commission through email
within two (2) enumerating the
years prior to the missing
current year requirements
• Complete – Issue
[email protected] acknowledgement
receipt containing
For Decisions/ unique ID No.,
Resolutions name and
promulgated by designation of
the Commission responsible
within three (3) officer/ employee,
years prior to the date and time of
current year) receipt

1.3 Retrieve the Action Officer

requested documents
and issue order of
payment through
email and advice

3
 FEES TO BE PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
client to pay
corresponding fee; if
the requested
documents are not
available, inform the
clients.

1.4 Inform client Action Officer

(through email
address provided) to
schedule an
appointment through
the Online
Registration,
Scheduling and
Appointment System
(ORAS), and to bring
his/her valid ID and
printed copy of the
email confirmation on
the day of the
appointment.

1. Pay the 2.1 Process payment Cashier

corresponding and issue Official
fee/s online. Receipt (OR)
***
1.2 Record the OR Action Officer
No.; Photocopy/
reproduce and
certify the
requested
documents.

1.2 Scan and redact

personal
information (if
request is for
research/
reference
purposes)

3. Receive the 3. Release the CTC of Action Officer

CTC of CSC CSC Decisions/
Decisions/ Resolutions to client
Resolutions
TOTAL P10.00 per Two (2) hours /
page for CTC transaction

P3.00 per Three (3)

4
 FEES TO BE PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
page for working days
photocopy for those that
only not CTC require
redaction of
personal
information

Above cited
number of
working
days/hours
maybe
extended only
once for the
same number
of days/hours
pursuant to
Rule VII, Sec.
3(b) of Joint
Memorandum
Circular (JMC)
No. 2019-001
on the IRR of
Republic Act
(RA) No.
11032****

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Face to face transaction is discouraged. Client may opt to pay the corresponding fee through LBP Link.Biz portal.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

5
2. Request for Certified True Copy (CTC)/Photocopy of Case Records
Concerned parties may request certified true copies/photocopies of case records in the custody of
the Office for Legal Affairs (OLA) to be used for specific purposes. These refer to records of
administrative cases decided or currently pending for decision/resolution before the Commission.

Office or Division: Records Division, Office for Legal Affairs (OLA)

Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2G – Government to Government
Who may avail: a. Any requesting party as it pertains to his/her personal records, or his or
her duly authorized representative, or the agency who is a party to the
case;
b. The Head of the Agency, the Personnel Officer or the Administrative
Officer of the Agency, or such other officials or entities duly authorized
by competent authorities, provided that the agency has an existing data
sharing agreement with the CSC, as required under Republic Act No.
10173 (Data Privacy Act of 2012), and provided further that the subject
case has already been decided or resolved by the Commission;
c. Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of subpoena
duces tecum, in aid of investigation and/or determination or resolution
of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. Requests made by a party to a case or his/her Request Form is available at:
duly authorized representative. • Downloadable at the CSC Website
1) Accomplished Request Form • OLA Records Division, 4th Floor
CSC Building, Batasan, Quezon
City
2.) Scanned copy of at least one ID card (front
and dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
6
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID;
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

3) Proof of payment of the required fee

A. Additional requirements if made through an

authorized representative

1) Scanned copy of One (1) valid government-

issued ID card, or two (2) valid non-government
issued ID cards-front and dorsal side
2) At least (one) 1 ID with photograph) of the
representative.
Scanned copy of Authorization Letter from the
requesting party.

B. Requests made by the Agency of the party

concerned / Courts / Other Government
Agencies
1) Accomplished Request Form
2) Scanned copy of One (1) valid government-
issued ID card, or two (2) valid non-government
issued ID card – front and dorsal side. At least
(one) 1 ID with photograph) of duly authorized
representative of the concerned agency/court
3) Scanned copy of Court Order or Authorization
Letter from the requesting agency.

7
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve Action Officer
Request) request and (AO), Records
scanned copy of Division, OLA
1.Submit/send documentary
request and scanned requirements
documentary sent by the
requirements as applicant
indicated above to-
1.2 Preliminarily
olarecordscsc12@gm assess
ail.com completeness
of the
requirements

•Deficient - Inform
requesting party of
any deficiency by
issuing a
Compliance letter
through email
enumerating the
missing
requirements

•Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt

Inform client
(through email
address provided)
to-
>set an appointment
with OLA
>pick-up documents
requested and to
bring his/her valid ID
and printed copy of
the email of
confirmation
1.3 Retrieve the
requested
records.
If records are not
available, inform the
8
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
client that requested
records are not
available.
1.4 Clients may call
up OLA
Records for
inquiry of the
total fee of the
requested
records at Tel
No. 8-9320184

2. Pay corresponding 2.1 Process Action Officer

fee/s online*** payment and
issue OR

1.2 Record the

OR No.;
Photocopy/reprod
uce and certify
the requested
documents.

3. Receive CTC/ 5.1 Release Action Officer

photocopy of case CTC/photocopy
records of case records
to client
TOTAL: P10.00 per Three (3)
page for working days
CTC from receipt of
documents complete
requirements
P3.00 per
page for Above cited
photocopy number of
only working days
maybe
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032****

9
*Transacting clients during payment of appropriate fee/s and in claiming the requested documents shall observe proper
health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Face to face transaction is discouraged. Client may opt to pay the corresponding fee through LBP Link.Biz portal.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

10
3. Issuance of Certificate of No Pending Administrative Case (Walk-in,
Optional)

The issuance of a Certificate of No Pending Case serves as confirmation that the requesting
government official or employee has no pending administrative case before the Commission. The
certificate is sought as a supporting document for appointment, promotion, travel abroad, conferment
of rank by the Career Executive Service Board (CESB), and for other legal purposes.

Office or Division: Office for Legal Affairs (OLA)-Records Division

Classification: Simple; Complex
Type of G2C – Government to Citizens
Transaction: G2G – Government to Government
Who may avail: a. Any requesting party as it pertains to his/her personal records, or his or
her duly authorized representative;
b. The Head of the Agency, the Personnel Officer or the Administrative
Officer of the Agency to which the employee concerned belongs; and
c. Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of subpoena
duces tecum, in aid of investigation and/or determination or resolution
of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. Requests made by a party to a case or his/her Request Form available at:
duly authorized representative.
1) Accomplished Request Form • Downloadable at CSC Website
and at [email protected]

2.) Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);

11
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID;
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

3) Proof of payment of the required fee

A. Additional requirements if made through an

authorized representative

1) One (1) valid government-issued ID card, or two

(2) valid non-government issued ID cards (at
least (one) 1 ID with photograph) of the
representative.
2) Authorization Letter from the requesting party

B. Requests made by the Agency of the party

concerned / Courts / Other Government
Agencies

1) Accomplished Request Form

2) One (1) valid government-issued ID card, or two

(2) valid non-government issued ID cards (at least
(one) 1 ID with photograph) of the duly authorized
representative of the concerned agency/court.

3) Court Order or Authorization Letter from the

requesting agency.

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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Submit 1.1 Receive Action Officer
accomplished accomplished
Request Request Form;
together with Assess
the completeness of the
requirements requirements
and Secure
Order of • Incomplete -
Payment Inform requesting
party of any
deficiency by
issuing a
Compliance Letter
enumerating the
missing
requirements
• Complete – Issue
acknowledgement
receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt

1.2 Issue Order of

Payment of fees

2. Pay (to the 2.1 Process payment and Cashier

Cashier) issue OR
corresponding
fee/s or 2.2 Record the OR Action Officer
through No.
online. ***
2.3 Process request

3. Receive 3.1 Release Certificate Action Officer

Certificate of of No Pending Case/
No Pending Pendency of
Case/ Administrative Case
Pendency of to client
Administrative
Case
TOTAL P100.00 One (1) working
per day
certificate (1-15
certificates)
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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE

Three (3)
working days
(16-45
certificates)

Seven (7)
working days
(exceeding 45
certificates)

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032****

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Face to face transaction is discouraged. Client may opt to pay the corresponding fee through LBP Link.Biz portal.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver of Fee for
Clearance of Pendency/Non-Pendency of Administrative Case

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4. Issuance of Certificate of No Pending Administrative Case (through
Mail/Online Request)

The issuance of a Certificate of No Pending Case serves as confirmation that the requesting
government official or employee has no pending administrative case before the Commission. The
certificate is sought as a supporting document for appointment, promotion, travel abroad, conferment
of rank by the Career Executive Service Board (CESB), and for other legal purposes.

Office or Division: Office for Legal Affairs (OLA)

Classification: Simple; Complex

Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
Who may avail: a. Any requesting party as it pertains to his/her personal records, or
his or her duly authorized representative;
b. The Head of the Agency, the Personnel Officer or the
Administrative Officer of the Agency to which the employee
concerned belongs; and
c. Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of
subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished Request Form Downloadable at CSC website
2. Self-addressed stamped envelope or Pouch, Post Office or Private Courier Services
and Postal Money Order (PMO) or copy of proof
of payment (electronic receipt or deposit slip
paid to CSC Regional Office Land Bank
Account)
3.) Scanned copy of at least one ID card (front
and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC

15
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID;
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Mail requirements 1.1 Accept and Action Officer,
together with contact preliminarily Records
details (mobile number assess Division, OLA
or e-mail address)*** completeness
of request
For online requests, copy >Incomplete -
of accomplished form and Inform requesting
proof of payment party of any
whichever is deficiency by
applicable/available. issuing a
Send it through the Compliance Letter
following email address: enumerating the
missing
olarecordscsc12@gmail. requirements
com through contact
details provided
>Complete – Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible officer/
employee, date

16
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
and time of receipt
through contact
details provided

1.2 Check if PMO

is worth
P100.00/valida
te with the
cashier if the
online
payment was
received
1.3 Process
request

If disapproved/
denial of
application/
request – Provide
notice stating the
reason for the
disapproval/denial,
through contact
details provided

2. Receive the Certificate 2. Mail the Action Officer,

Certificate using CMD, IRMO
the self-
addressed
stamped
envelope.
TOTAL P100.00 Three (3)
per working days
certificate (1-15
certificates)

Seven (7)
working days
(not exceeding
45 certificates)

14 working
days
(exceeding 45
certificates)

Above cited
number of
working days
17
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032****

*Transacting clients are advised to ensure that in paying the certification fee through postal Money Order (PMO), the
Philippine Postal Corporation has already provided for alternative work arrangement and other support mechanisms
for its workers, such as skeleton workforce per CSC Memorandum Circular No. 10, s. 2020 dated May 7, 2020

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Request may be made online. Documentary requirements and proof of payment maybe scanned/submitted and
sent through email. The certificate will be mailed using the self-addressed stamped envelope/or through email.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver of Fee for
Clearance of Pendency/Non-Pendency of Administrative Case.

18
5.A Issuance of Verified Civil Service Eligibility (Agency Request)
Verification of civil service eligibility is done to validate the authenticity of the eligibility. This involves
electronic/manual searching of the eligibility data of an individual from the eligibility database or
from the physical files of the master list or register of eligibles.

This service shall later be provided through the CS Eligibility Verification System (CSEVS) which
the agency HRMOs and the public can access to verify eligibility information.

Office or Division: Records Center and Archives Division (RCAD), IRMO

Classification: Complex (Local/Within the Region); Highly Technical (Inter-regional)
Type of Transaction: G2G – Government to Government
Who may avail: 1) The Head of the Agency, the Human Resource Management Officer
or the Administrative Officer of the Agency to which the employee
concerned belongs; and
2) Courts and administrative bodies exercising quasi-judicial or
investigative functions through its compulsory process of subpoena
duces tecum, in aid of investigation and/or determination or
resolution of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Duly filled up Agency Request for ARVEF can be downloaded from CSC
Verification/Validation of Eligibility Form website
(ARVEF)
2) Scanned Copy of Certificate of Eligibility (COE), Requesting party
if available
3) Scanned copy of properly accomplished PDS form can be downloaded from CSC
Personal Data Sheet (PDS) with photograph website
subscribed and sworn to before a person
administering oath duly authenticated by the
HRMO or other HR personnel (CS Form 212,
Revised 2017)

FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
(Online Request) 1.1 Retrieve request and None Action Officer,
scanned documentary CMD, IRMO
1. Submit/send requirements sent by
request and the applicant and route Action Officer,
scanned to RCAD; RCAD, IRMO
documentary
requirements 1.2 Preliminarily assess
(request or completeness of
19
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
letter request, request.
accomplished
ARVEF, copy of •If deficient - Inform
Certificate of requesting party of any
Eligibility and deficiency by issuing a
properly Compliance letter
accomplished enumerating the missing
original PDS with requirements through the
photograph, email address provided
subscribe and
sworn to before a •If Complete – Issue
person Acknowledgement
administering Receipt containing unique
oath duly ID No., name and
authenticated by designation of responsible
HRMO or other officer/ employee, date
HR personnel) and time of receipt
to- through contact details
provided
[email protected]
1.3 If with
correction/discrepancy,
advise the client first,
through the agency
HRMO, to apply for
correction.

1.4 If the attached

Certification is
temporary, advise the
client to appIy for a
permanent COE

1.5 Verify/validate
eligibility information
from records/
documents on file

1.6 Review verified

eligibility sign the
transmittal list of
verified eligibility

2. Receive the 2. Release/ email ARVEF Action Officer,

ARVEF RCAD, IRMO

TOTAL None Seven (7)

working days
(Local/Within

20
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
the Region)
upon receipt
of complete
documents;

Twenty (20)
working days
(Inter-
Regional)
upon receipt of
complete
documents

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***
*Transacting clients, in submitting the request and documentary requirements, shall observe proper health protocols
adopted by the CSC in view of the COVID-19 pandemic

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

21
5B. Issuance of Verified Civil Service Examination Results (Walk-in Request,
Optional)

Examination results, in a letter form printed in CSC letterhead, is issued to walk-in clients requesting
for verification of their Civil Service examination results. The examination results are based on
validated records on file. This service shall later be provided through the CS Eligibility Verification
System (CSEVS) which can be accessed by the public to verify eligibility information.

Office or Division: Records Center and Archives Division (RCAD), IRMO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: 1) Any requesting party as it pertains to his/her personal
records
2) Those who lost their Certificate of Eligibility (COE) (due to
typhoon, flood, fire, theft, etc.)
3) Those who are not in possession of their Certificate of
Eligibility (did not receive/claim their certificate, submitted
COE to the agency, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Duly accomplished Examination Records ERRF can be downloaded from CSC
Request Form (ERRF) website to be accomplished by the
requesting party
2.) At least one (1) ID card of the requesting party,
preferably valid (not expired) on the date of
transaction, as follows:
• Philippine Identification (PhilID) or National ID PSA
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
22
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.

(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)

Additional Requirements
If request is filed through a Representative
1) Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
2) One valid ID Card of the representative Any valid ID as enumerated in #2 above.

Special Requirement
A Philippine Statistics Authority (PSA) issued
Marriage Contract for women who married after
taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA-issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Submit 1.1 Accept ERRF, and Action Officer,
accomplished valid ID and RCAD, IRMO
Eligibility/Exam preliminarily
23
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Records Request assess
Form (ERRF), and completeness of
one valid ID request:

• If deficient - Inform
requesting party of
any deficiency and
enumerate the
missing
requirements.
1.2 Process Request Action Officer,
RCAD, IRMO
If application
request is
disapproved/denied–
Provide notice stating
the reason for the
disapproval/ denial
(e.g. no record
on file, for further
evaluation etc.)

2. Affix signature on the 2. Request client to

release portion of the acknowledge
ERRF and receive receipt and
Verified Examination release of verified
Results examination
results

TOTAL None One (1)

working day
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
24
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

25
6. Issuance of Certification of Eligibility (for Lost Certificates)- Printed on
Security Paper

The Certification of Eligibility (CoE) printed on security paper* is an official document confirming
an eligible’s unavailable original Certificate/Certification of Eligibility or Report of Rating, based on
validated records on file.

Office or Division: Records Center and Archives Division (RCAD), IRMO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: 1) Those who lost their Certificate of Eligibility (due to typhoon, flood,
fire, theft, etc.)
2) Those who are not in possession of their Certificate of Eligibility (did
not receive/claim their certificate, submitted COE to the agency,
etc.)
3) Those who want to replace their Certificate of Eligibility
(old/torn/worn-out certificate, request for correction of personal
information has been duly granted by the Commission, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Duly accomplished Examination Records ERRF and DF can be downloaded from
Request Form (ERRF) and Declaration Form CSC website to be accomplished by the
(DF). requesting party

DF is no longer required for examinations conducted

from Year 2015 onwards.

2.) Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:
• Philippine Identification (PhilID) or National ID PSA
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
26
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.

(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)

Additional Requirements (Scanned Documents)

A. If request is filed through a Representative

1) One piece 1x1 ID picture with name tag and Photo imaging establishments
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/ name/
signature will not be accepted.

2) Authorization Letter or Special Power of Attorney Requesting Party or Notary Public

(SPA); and
3) One valid ID Card of the representative Any valid ID as enumerated in #2 above.
B. If the requesting party works/lives abroad: the
service shall be provided through their authorized
representatives

27
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1) One piece 1x1 ID picture with name tag and
signature over name affixed prior to having the Photo imaging establishments
photograph taken
• Signature must be on top of the printed name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
2) Copy of passport duly authenticated/ validated Philippine Embassy or Consular Office
by the Philippine Embassy or Consular Office;
3) Copy of one ID Card of the representative Valid ID same as enumerated in #2 above
Special Requirement:
Philippine Statistics Authority
PSA-issued Marriage Contract for women who
married after taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS** CSC ACTIONS***
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1Retrieve request and Action Officer,
Request) scanned requirements RCAD, IRMO
1. Submit/send sent by the applicant
request and
scanned 1.2 Preliminarily assess
documentary completeness of
requirements request
(accomplished
Eligibility/Exam • If deficient - Inform
Records requesting party of
Request Form any deficiency and
(ERRF), enumerate the
Declaration missing requirements.
Form (DF) – if
examination is If Complete – Issue
conducted Acknowledgement
before Year Receipt containing unique
2015, one 1x1 ID No., name and
ID picture and designation of
valid ID-front responsible officer/
and dorsal employee, date and time
side) to – of receipt through contact
details provided

[email protected] Advise client on-

>the date/time to claim
28
 FEES TO PROCESSING PERSON
CLIENT STEPS** CSC ACTIONS***
BE PAID TIME RESPONSIBLE
the Certification
>to pay to the Cashier.

1.3 Process Request Action Officer,

RCAD, IRMO
If application/ request is
disapproved/denied –
Provide notice stating the
reason for the
disapproval/denial [e.g.
no record on file, for
further evaluation,
correction of personal
information (COPI) etc.].
2. Pay to the 2.1.Process payment and Cashier
Cashier (upon issue OR
claiming the
Certification)

3. Present OR 3.1 Record OR number Action Officer,

RCAD, IRMO
4. Affix signature 4.1 Request client to
on the release acknowledge receipt
portion of the and release of CoE
ERRF and
receive
Certification of
Eligibility****

TOTAL P100.00 One (1)

per copy working day
upon receipt of
complete
documents

Note: If with discrepancy in personal Above cited

information, a COPI letter is issued instead of number of
COE. Request for COPI has a corresponding working day
fee of P50.00. maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*****

29
*A special paper used specifically for the purpose.

**Walk-in clients (those with internet connectivity problems), apart from fulfilling the documentary requirements and
payment of appropriate fee/s, shall observe proper health protocols adopted by the CSC in view of the COVID-19
pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

****In claiming the requested document, personal appearance is needed in order for the client to sign in the ERRF (under
the release portion). Client shall set an appointment through the online appointment system adopted by the Regional
Office prior to personal appearance in the office and present the original ID used during online filing of request.

*****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

30
7. Issuance of Authenticated Certificate of Eligibility (Online Request)

The authenticated Certificate of Eligibility is an official document issued to eligibles who have original
Certificate/s of Eligibility or Report of Rating and want it/these authenticated.

Office or Division: Records Center and Archives Division (RCAD), IRMO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Eligibles who have original copy/ies of the certificate/s of eligibility or
report/s of rating in their possession.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Duly accomplished Examination Records ERRF and DF can be downloaded from
Request Form (ERRF) and Declaration Form CSC website to be accomplished by the
(DF). requesting party
DF is no longer required for examinations
conducted from Year 2015 onwards.

2.) Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI

31
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.

(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)

Additional Requirements (Scanned Documents)

A. If request is filed through a Representative

1) one piece 1x1 ID picture with name tag and Photo imaging establishments
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.

2) Authorization Letter or Special Power of Requesting Party or Notary Public

Attorney (SPA); and
3) One valid ID Card of the representative. Any valid ID as enumerated in #2 above.

B. If the requesting party works/lives abroad: the

service shall be provided through their authorized
representatives
1) One piece 1x1 ID picture with name tag and
signature over name affixed prior to having the Photo imaging establishments
photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken within

32
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.

2) Copy of passport duly authenticated/ validated Philippine Embassy or Consular Office

by the Philippine Embassy or Consular Office;
3) Copy of one ID Card of the representative Valid ID same as enumerated in #2 above
Special Requirement:
Philippine Statistics Authority
PSA-issued Marriage Contract for women who
married after taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve request Action Officer,
Request) and scanned RCAD, IRMO
5. Submit/send requirements sent
request and by the applicant
scanned
documentary 1.2 Preliminarily assess
requirements completeness of
(accomplished request
Eligibility/Exam
Records Request • If deficient - Inform
Form (ERRF), requesting party of
Declaration Form any deficiency and
(DF) – if enumerate the
examination is missing
conducted before requirements.
Year 2015, one
1x1 ID picture • If Complete – Issue
and valid ID-front Acknowledgement
and dorsal side) Receipt containing

33
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
to – unique ID No., name
[email protected] and designation of
responsible officer/
employee, date and
time of receipt
through contact
details provided

1.3 Inform client Action Officer,

(through email RCAD, IRMO
address provided) to
schedule an
appointment through
the Online
Registration/
Appointment system
adopted by the CSC
RO, and to bring
his/her valid ID,
other requirements,
and printed copy of
the email
confirmation on the
day of the
appointment.

1.4 Process Request

2. Pay to the Cashier 2.1 Process payment Cashier

(upon claiming the and issue Official
authenticated Receipt, and record
certificate of OR.
eligibility) or through
online/bank deposit 2.2 Process Request
and submit proof of
payment (online • If application/
receipt or deposit request is
slip) through email disapproved/denied
– Provide notice
stating the reason
for the disapproval/
denial (e.g. no
record on file, for
further evaluation,
correction of
personal
information (COPI)

34
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
etc.).

3. Receive the 3. Request client to Action Officer,

authenticated acknowledge receipt RCAD, IRMO
certificate of and release of
eligibility and affix Certification of
signature on the Eligibility
release portion of
the ERRF***
TOTAL P50.00 One (1)
per copy working day
upon receipt of
Note: If with discrepancy in personal complete
information, a COPI letter is issued instead of documents
COE. Request for COPI has a corresponding
fee of P50.00. Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-
00One (1) on
the IRR of RA
11032****

*Walk-in clients (those with internet connectivity problems), apart from fulfilling the documentary requirements and
payment of appropriate fee/s, shall observe proper health protocols adopted by the CSC in view of the COVID-19
pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***In claiming the requested document, personal appearance is needed in order for the client to sign in the ERRF (under
the release portion). Client shall set an appointment through the online appointment system and present the original ID
used during online filing of request.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

35
8. Response to Request for in-house Training
Upon request of a government agency, CSC conducts in-house training subject to agreed terms and
conditions including payment of appropriate fees.*

Office or Division: Civil Service Institute – CO (CSI)

Classification: Highly Technical
Type of Transaction: G2G – for services whose client is another government agency,
government employee or official
Who may avail: All government agencies

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter request indicating the type of training, Requesting agency
number of participants, venue and schedule;

2. Exploratory meeting to discuss propriety of N/A

in-house training

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Submit letter request 1.1 Receive request CSI Action
to – through letter, Officer
call or personal
[email protected] inquiry

1.2.Schedule
exploratory
meeting.
(Depending on
the availability
of both parties)

2. Attend exploratory 2.1 Discuss the

meeting training need,
type of training,
Requesting
number of
agency and CSI
participants,
Action Officer
venue, schedule
and cost.

Prepare exploratory
CSI Action
meeting minutes
Officer

36
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE

Identify SME,
prepare course
brief, customized
design, proposal
letter and draft
MOA.

Send proposal with

draft MOA

3. Receive proposal Requesting

with draft MOA agency

TOTAL Three (3)

working days
for response to
request;

Proposal
submitted
Twenty (20)
working days
upon
confirmation of
the conduct of
the training

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032**
* CSI continues to conduct in-house and public offering courses online such as webinars even during this pandemic.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

37
9. Response to Request for Accreditation of Learning and Development
Institution/s – CSC CO (CSI)
Private and non-government institutions providing learning and development interventions to the
bureaucracy may avail the CSC’s accreditation program.

Office or Division: Civil Service Institute – CO (CSI)

Classification: Highly Technical
Type of Transaction: G2B – for services whose client is business entity
Who may avail: The accreditation can be availed by private and non-government
learning and development institutions who are seeking to provide
learning and development interventions to the bureaucracy in the
areas of leadership development, human resource management and
organization development and personal and professional
effectiveness.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter Request for Accreditation Applicant institution

2. Scanned copy, if applicable, of the following

documents:
• Valid and Certified True Copies of:
✓ SEC or DTI Registration SEC or DTI
✓ Articles of Incorporation/Partnership and SEC
By-Laws
✓ Business Permit City Mayor’s Office
✓ BIR Registration BIR
✓ Income Tax Return (Latest) BIR
✓ Certificate of Tax Clearance BIR Collection Division
✓ Latest Three-Year Audited Financial BIR
Statement
• Organization Profile Applicant institution
• Table of Organization
• List of training staff
• Updated list of board members (in the case of a Applicant institution
corporation) and officers
• List of leadership development, human Applicant institution
resource management and organization
development, personal and professional
effectiveness programs/courses
• Documented design of a sample program, Applicant institution
course and/or service
• List of Subject Matter Experts (SMEs) with Applicant institution
resumes and certification that they are willing to
be engaged as SMEs for the institution
38
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Report on Training Service Delivery (Past 3 Applicant institution
years)
• Certificate of Membership in Associations (if Applicant institution
any)
• Awards/Recognition of Excellence (if any) Applicant institution
• Notarized pictures of the office including the Applicant institution
facilities, furniture, equipment and staff

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve scanned Action Officer
Application) requirements sent
1. Submit/send by the applicant
letter request
together with 1.2 Preliminarily
scanned copy assess
of complete completeness of
documentary documentary
requirements requirements
to:
• If deficient -
[email protected] Inform requesting
party of any
(Only complete deficiency and
documents enumerate
shall be missing
processed) requirements.

• If Complete –
Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible officer/
employee, date
and time of receipt
through contact
details provided

1.3 Issue billing

statement if
requirements are
complete and
advise client to
pay the
corresponding fee

39
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
2. Client pay 2. Process payment CSI Cashier
through check and issue OR
or online and
send through
email deposit
slip or proof of
payment

3. Submit pictures 3. Evaluate Action Officer

of premises submitted
documents in
accordance with
the requirements
of the Policy. If
not ok, inform
Institution using
the checklist.

4. Assess submitted Designated CSC

program Panel of Experts

5. Confer
accreditation and
provide them with
a copy of the
Resolution and
Certificate of
Accreditation

TOTAL P 10,000.00 Twenty (20)

working days
upon receipt of
complete
documents

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

40
*Transacting client during payment of appropriate fee shall observe proper health protocols adopted by the CSC in view
of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

41
10A. Issuance of Certified Copies of SALN

Authorized parties may request copies of sworn Statements of Assets and Liabilities and Net Worth
(SALN) to be used for specific purposes.

Office or Division: Communications Management Division (CMD), Integrated Records

Management Office (IRMO)
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
G2B – Government to Businesses
Who may avail: 1) Any requesting party as it pertains to his/her personal records;
2) The Head of the Agency, the Human Resource Management Officer
or the Administrative Officer of the Agency to which the employee
concerned belongs;
3) Courts and administrative bodies exercising quasi-judicial and/or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or determination
or resolution of pending cases; and
4) Such other officials or entities duly authorized by competent
authorities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. For concerned parties involved: Downloadable at CSC website
a. Accomplished Request for SALN Form CSC CO - IRMO
b. Scanned copy of at least one ID card
(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
42
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

2. If request is filed through authorized

representative of the party
concerned/authorized Liaison Officer of agency:
a. Accomplished CSC Request Form same as indicated above
b. Scanned copy of any valid ID (front and
dorsal side) of the party concerned Requesting party
c. Scanned copy of authorization letter from the
requesting party concerned same as indicated above
d. Scanned copy of any valid ID of the
representative

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Online Filing of 1.1 Retrieve request and Action Officer
Request for scanned copy of
1. Submit/send documentary
accomplished requirements sent
Request for by the client
SALN Form 1.2 Preliminarily assess
together with the completeness of
scanned request
documentary • If deficient - Inform
requirements to requesting party of
- any deficiency and
enumerate the
missing
[email protected] requirements.

If Complete – Issue

43
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Acknowledgement
Receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt
through contact
details provided

Advise client on-

>the date/time to claim
the requested copy
of SALN
>to pay to the Cashier.

1.2 Retrieve the Action Officer

requested records,
issue Order of
Payment and advise
client to pay the
corresponding fee if
records are
available.

● If records are not

available, inform the
client that requested
records are not
available.

2. Pay the 2.1 Cashier process Cashier – OFAM

corresponding payment and issues
fee and present OR
OR
2.2. Record the OR No.
Action Officer
● While the client pays
the corresponding fee,
the requested documents
are being reproduced

● If disapproved - Issue
a written explanation

3. Receive the 3. Release the certified Action Officer

certified copy of copy of SALN to client.
SALN

44
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
TOTAL PhP30.00 One (1)
per SALN working day
record upon receipt
of complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***
*Transacting client during payment of appropriate fee and receiving of requested copy of SALN shall observe proper
health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

45
10B. Issuance of Certified Copy of CSC Records (Appointment Papers issued
by Government Agencies in NCR and Region IV from 1980-1989, Service
Cards/Records, Leave without Pay), and CSC Issuance

Authorized parties may request copies of Appointment Papers issued by Government

Agencies in NCR and Region IV from 1980-1989, Service Cards/Records, Leave without Pay,
and CSC Issuance to be used for specific purposes.

Office or Division: Library, Archives, and Museum Division (LAMD), Integrated Records
Management Office (IRMO)
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
G2B – Government to Businesses
Who may avail: 1) Any requesting party as it pertains to his/her personal records;
2) The Head of the Agency, the Human Resource Management
Officer or the Administrative Officer of the Agency to which the
employee concerned belongs;
3) Courts and administrative bodies exercising quasi-judicial and/or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases; and
4) Such other officials or entities duly authorized by competent
authorities.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished Personnel Records Request Downloadable at the CSC website
Form (PRRF) IRMO-Receiving Window.

2. Self-addressed stamped envelope or Prepaid

Pouch, and copy of proof of payment (electronic
receipt or deposit slip paid to CSC Regional
Office Land Bank Account)

3. Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
46
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC

• BIR/Taxpayer’s ID (ATM type/TIN card type BIR

with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

4. If request is filed through authorized

representative of the parties
concerned/authorized Liaison Officer of
agency:
a. Accomplished CSC Request Form • Same as indicated above
b. Scanned copy of any valid ID (front and
dorsal side) of the party concerned
c. Scanned copy of authorization letter from • Requesting party
the requesting party concerned
d. Any valid ID of the representative (original) • Same as indicated above

FEES TO BE PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
(Online 1.1 Retrieve request and Action Officer
Request) scanned copy of
documentary
1. Submit/send requirements sent by
request and the client
47
 FEES TO BE PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
scanned copy of 1.2 Preliminarily assess
documentary completeness of
requirements as request form and
indicated above supporting
document/s

>Deficient - Inform
requesting party of any
deficiency and
enumerate the missing
requirements
>Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt

1.3 Retrieve the

requested
documents, inform
the client if records
are not available.

If available, inform
client (through email
address provided)
on the scheduled
date to pick-up
documents
requested.

1.4 Issue Order of

Payment and advise
client to pay the
corresponding fee

3. Pay the 2.1 Validate with the Cashier

corresponding Cashier if payment
fee online or was received
through bank 2.2 Process payment
deposit and and issue OR;
submit proof record OR
of payment
(online receipt ● Reproduce the
or deposit requested records
slip) through

48
 FEES TO BE PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
PAID TIME RESPONSIBLE
email. ***

3. Receive the 3. Mail the requested Action Officer

document documents using the
requested self-addressed stamped
envelope or Prepaid
Pouch provided by the
client.

TOTAL Appointment – One (1)

PhP 30; working day
upon receipt of
Service complete
Card/Record - documents
PhP 40.00
Above cited
CSC Records- number of
P10.00/page working day
maybe
CSC extended only
Issuances/ once for the
resolutions- same number
P10.00/page of days
pursuant to
Rule VII, Sec.
Authenticated 3(b) of JMC
copies of No. 2019-001
Certificate of on the IRR of
Attendance to RA 11032****
L&D
Interventions-
P10.00

*Transacting client shall book an appointment prior to personal appearance for payment of appropriate fee and receiving
of requested copy of documents. They shall observe proper health protocols adopted by the CSC in view of the COVID-
19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Upon claiming the requested document, client shall present original ID used during online filing of request.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

49
11. Handling of queries/ request for assistance on Civil Service Matters (Walk-
in and Online)

Public Assistance and Information Office (PAIO) provides general information on civil service
matters and handles requests for assistance on CSC services.

Office or Division: Public Assistance and Information Office, Central Office

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(WALK-IN)

1. Get queuing 1. Assign client PAIO Action

number and wait reference Officer
for it to be called. number and
attend to client's
inquiry
2. Inform the Action 2. Provide reply to
Officer regarding simple queries/
the query or request for
request for assistance.
assistance. For
complex concern, For complex
fill out the customer concern, advise
request form. the customer to
fill out the
request form.

3. Prepare and
send a referral
letter to the
concerned office
within three
working days.
4. Give client (CSC
appropriate Office/Other
instructions on government
how/where to agencies
follow up receiving the
especially if concern)
50
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
referred to
another
office/agency.

(The receiving
office will provide
concrete action
to the
customer/PAC. If
request is
denied/
disapproved –
the receiving
office will send a
written notice
citing the ground
for denial/
disapproval of
the request.)

5. Fill-out a Customer 4. Request the

Feedback and customer to fill
Satisfaction Survey out the CFSS
(CFSS)

(ONLINE) 1. Assign CSC CO-CCB

1. Send the customer Agent
complete details reference
of the number.
query/request 2. Evaluate
for assistance to completeness
email@contactc of the
enterngbayan.g information
ov.ph. provided and
request
2. Upon receipt of additional
the reply, fill out information
the Customer when
Feedback and necessary.
Satisfaction 3. Provide reply to
Survey. simple
concerns. For
complex
concern,
acknowledge
receipt of the
email and
advise
customer that (CSC
the matter will Office/Other

51
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
be referred to government
the appropriate agencies
office. receiving the
4. Prepare and concern)
send a referral
letter to the
concerned
office within
three working
days.
5. Give client
appropriate
instructions on
how/where to
follow up
especially if
referred to
another
office/agency.

(The receiving
office will provide
concrete action to
the customer/PAC.
If request is
denied/
disapproved – the
receiving office will
send a written
notice citing the
ground for denial/
disapproval of the
request.)
TOTAL None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032***

*Walk-in customer requesting assistance on CS matters shall observe proper health protocols adopted by the CSC in
52
view of the COVID-19 pandemic. Availability of service for walk-in customer is subject to CSC’s adoption of alternative
work arrangement.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

53
12. Issuance of Certificate of Accreditation and Resolution of Accreditation to
the Employees’ Organization (EO)
A registered employees’ organization enjoying majority support of the agency’s rank-and-file
employees may seek accreditation as the Sole and Exclusive Negotiating Agent (SENA) on terms
and conditions of employment not fixed by law.

The process starts with the receipt of documents from IRMO, which are subsequently evaluated by
the action officer using PEARS for compliance with the requirements set forth in Executive Order
No. 180. If found compliant, the Human Resource Relations Office (HRRO) prepares the
Resolution for ratification of the Honorable Commission and Certificate of Accreditation for
signature of the Chairperson of CSC.

Office or Division: Human Resource Relations Office (HRRO), Central Office

Classification: Highly Technical
Type of Transaction: G2G – Governmen to Government
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs, SUCs,
LUCs)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Original and scanned copy of the following • Employees’ Organization
documents:
1. Sworn Petition for Accreditation signed by a
majority of the rank-and-file employees in
the negotiating unit it seeks to represent.
(Every page of the document which contains
the employees' signatures must have a
heading indicating the purpose for which it is
intended.) The form, contents, and
supporting documents of the petition are as
follows: (a) it must be in writing, verified
under oath by the President of the
employees' organization; (b) that the
petitioner is a duly registered employees'
organization. Certification of the President of
the employees’ organization stating: (a) that
the employees whose names and
signatures appearing in alphabetical order in
support of the petition constitute majority of
the total number of rank-and-file employees
in the negotiating unit; and (b) that the
names and signatures of the employees
appearing in the petition for accreditation
are accurate and authentic, and that the list
of names are devoid of duplicate/double
entries;
54
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
2. Certification of the President of the • Employees’ Organization
employees’ organization stating: (a) that the
employees whose names and signatures
appearing in alphabetical order in support of
the petition constitute majority of the total
number of rank-and-file employees in the
negotiating unit; and (b) that the accuracy
and authenticity of the names and
signatures of the employees appearing in
the petition for accreditation, and that the list
of the names are devoid of duplicate/double
entries;
3. Certification from Human Resource • Concerned Agency
Management Officer / Administrative Officer
as to the total number of rank-and-file
employees in the agency;
4. Current/most recent original copy of the • DOLE-BLR
Certification from the Department of Labor
and Employment – Bureau of Labor
Relations (DOLE-BLR) that the employees’
organization seeking accreditation is the
only registered employees’ organization in
the negotiating unit and that no other
employees’ organization in the same
negotiating unit is seeking registration;
5. Accreditation fee (Php 750.00). If payment is • Employees’ Organization
through postal money order, check or
through cash deposit with the Landbank
of the Philippines, the same should be
payable to the Civil Service Commission;
and
6. Sworn report on the presence/ absence of
• Employees’ Organization
opposition to the petition for accreditation
with inclusive dates and places of posting.
(To be submitted after compliance with the
10 calendar days posting requirement of the
(a) Notice of Petition for Accreditation, (b)
Notice to Oppositor (c) Certified Copy of
Sworn Petition for Accreditation with
majority support signatures of rank and file
employees).

CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS**
STEPS* BE PAID TIME RESPONSIBLE
(Online Filing 1. Retrieve scanned Action Officer
of Application) copy of petition for
1. Submit/send accreditation with
scanned copy of scanned copy of
petition for supporting
accreditation documents sent by

55
 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS**
STEPS* BE PAID TIME RESPONSIBLE
with scanned the client
copy of 2.Preliminarily evaluate
supporting petition, check
documents for completeness,
initial/preliminary compliance and
evaluation. authenticity of
submitted
documents.

Any Deficiency -
Inform applicant or
requesting party and
enumerate the missing
requirements

No Deficiency –
Advise client to submit
original copies of
supporting documents
and pay appropriate fee
Issue order of payment
to client and refer to the
cashier for payment.

2. Pay to the 2. Process payment OFAM Cashier

Cashier and issues OR.

3. Submit 3.1 Receive and record IRMO Receiving

Petition and petition and original Officer
original copies copy of supporting
of supporting documents from
documents to client.
IRMO
*IRMO to transmit
documents to HRRO
for processing

3.2 HRRO receives HRRO Receiving

and records Officer
documents from
IRMO

3.3 Assign documents Director III/IV

to RACD

3.4 Receive the petition Division Chief

and documents and
records the same in
the Logbook/
Database of

56
 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS**
STEPS* BE PAID TIME RESPONSIBLE
Received and
Released
Documents. After
which the DC
assigns the Petition
for Accreditation and
Records for
processing to the
designated Action
Officer (AO).

3.5 The AO evaluates HRRO Action Officer

and determines the
completeness and
authenticity in form
and content of the
petition for
accreditation using
PEARS.

4. Receive the 4. If the documents HRRO Action

(a) Notice of conform to the Officer/Division
Petition for standard and are Chief/Director
Accreditation, complete, the III/Director IV
(b) Notice to HRRO through the
Opposition; Registration,
and (c) Accreditation and
Certified Copy CNA Registration
of Sworn Division (RACD)
Petition for sends to EO: (a)
Accreditation Notice of Petition for
with majority Accreditation, (b)
support Notice to
signatures of Opposition; and (c)
rank and file Certified Copy of
employees for Sworn Petition for
posting in the Accreditation with
agency’s majority support
conspicuous signatures of rank
places for 10 and file employees
calendar days. for posting in the
agency’s two (2)
most conspicuous
places for 10
calendar days.

57
 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS**
STEPS* BE PAID TIME RESPONSIBLE
5. Submit the 5.1. Accepts records HRRO Action
Sworn Report and send request for Officer/Receiving
on the verification to DOLE- Officer
Presence/ BLR whether there is
Absence of a Certification
Opposition to Election (CE) filed by
Petition for another registered
Accreditation Employees'
with places Organization (EO)
and inclusive against the
dates of Petitioner EO in the
posting to same Agency.
HRRO.
5.2 Upon receipt of HRRO Action Officer
DOLE Verification,
the HRRO-RACD a.Resolution for
prepares the approval and
Resolution for ratification by the
ratification by the Honorable
Honorable Commission.
Commission and
Certificate of b.Certificate of
Accreditation for Accreditation to be
signature of the signed by the CSC
CSC Chairperson. Chairperson
(per Amended IRR
5. 3 Signing of of EO No. 180, s.
Certificate of 1987)
Accreditation and
Resolution.

6. Receive the 6. Once signed and HRRO Action

Certificate, approved by the Officer/Releasing
Resolution Chairperson, the Officer/Division
and Letters RACD prepares and Chief/Director
sends III/Director IV
congratulatory
letters and releases
Certificate of
Accreditation,
Resolution to
Employees'
Organization,
Agency and CSC
Regional Office for
the award of the
Original Certificate
of Accreditation and
Resolution.

If denial of application/
58
 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS**
STEPS* BE PAID TIME RESPONSIBLE
request - Send
written explanation
and grounds for such
denial is based.

If disapproved - Send a
formal notice and cite
any violation of the
law
TOTAL P750.00 Twenty (20)
working days
from receipt of
DOLE
verification

Above cited
number of
working days
maybe
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032***

*Transacting client during payment of appropriate fee/s and receiving of Certificate, Resolution and Letters shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

59
13. Issuance of Certificate of CNA Registration
The Collective Negotiation Agreement (CNA) forged between the agency’s management and the
accredited employees‘ organization is evaluated for compliance to documentary requirements prior
to issuance of certificate of registration signed by the Chairperson of CSC.

The process starts with the receipt of documents from IRMO. The documents are evaluated by the
action officer using the PEARS as to compliance with the requirements set forth in Executive Order
No. 180. If found compliant, the Certificate of Registration is prepared for signature of the
Chairperson of CSC.

Office or Division: Human Resource Relations Office (HRRO), Central Office

Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs, SUCs,
LUCs)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Original and Scanned copy of the following documents:
1. Four (4) notarized original copies of the signed CNA (to be filed • Employees’
with the CSC-HRRO within ninety (90) calendar days after its Organization
execution).
2. Original copy of a statement that the signed CNA was posted • Employees’
in at least two (2) most conspicuous places in the principal Organization
address of the agency and all its regional offices/branches, if
any, for at least seven (7) calendar days before its ratification.
(It should be sworn, notarized and the places and inclusive
dates of posting must be indicated).
3. One (1) Sworn/notarized original copy of the proof of • Employees’
ratification of the signed CNA e.g. Resolution bearing the Organization
names of employees and ratifying signatures by the majority
of the rank-and-file employees in the negotiating unit (Every
page must contain a heading stating the purpose for which the
signatures are intended).
*The above-stated documents must be certified under oath by the
Secretary of the Association and attested to by the President.
4. Original copy of certification from the Human Resource • Concerned Agency
Management Officer / Administrative Officer as to the total
number of rank-and-file employees in the agency (This will
determine if the majority support requirement has been met).
• Employees’
5. Certified true copy of the Certificate of Accreditation.
Organization

60
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online 1.Retrieve application HRRO Action
Application) for CNA Registration Officer
1. Submit/email scanned copy of
application for supporting documents
CNA sent by the client
Registration
together with 2. Preliminarily
scanned copy of evaluate application,
complete check completeness,
supporting compliance and
documents for authenticity of
initial/preliminary submitted documents.
evaluation.
Any Deficiency -
Inform applicant or
requesting party and
enumerate the missing
requirements

No Deficiency –
Advise client to submit
original copies of
supporting documents
and pay appropriate
fee

>Issue order of
payment order and
refer to the cashier for
payment.

2. Pay to the 1. Process payment OFAM – Cashier

Cashier and issue Official
Receipt to client

3. Submit original 3.1 Accept and record IRMO Receiving

copy of CNA original copy of Officer
Registration with CNA Registration
supporting and supporting
Documents to documents from
IRMO client

3.2 IRMO transmits the IRMO Releasing

documents to Officer
HRRO

3.3 Accept and record HRRO Receiving

documents from Officer
IRMO

61
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
3.4 Assign documents Director III/IV
to HRRO-RACD.

3.5 Receive the

application for CNA Division Chief
Registration and
documents and
records the same in
the
Logbook/Database
of Received and
Released
Documents and
after which assigns
the Application for
Registration of CNA
and Records for
processing to the
designated Action
Officer (AO).

3.6 Evaluate and

determine the HRRO Action
completeness in Officer
form and content of
the application for
registration of CNA
by ensuring that the
application is sworn
and conforms to
statutory and legal
requirements using
PEARS.

3.7 If the application for

registration of CNA
and documents are HRRO Action
complete and Officer/
compliant with the Division
requirements, the Chief/Director
AO prepares III/Director IV
Certificate of CNA
Registration for
signature of the
Chairperson.

3.8 Signing of
Certificate of CNA
Registration

62
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
CSC Chairperson
(per Amended
IRR of EO No.
180, s. 1987)

4. Receive the 4. Once signed and HRRO Releasing

Certificate of approved by the Officer/Action
CNA Chairperson, the Officer/
HRRO-RACD Division
prepares and sends Chief/Director
congratulatory III/Director IV
letters and releases
Certificate of CNA
Registration to
Employees'
Organization (EO),
Agency and CSC
Regional Office for
the award of the
Original Certificate
of CNA Registration
to the EO.

If denial of
application/request
- Send written
explanation and
grounds for such
denial is based

If disapproved -
Send a formal notice
and cite any violation
of the law

TOTAL P1,000.00 Twenty (20)

working days
from receipt of
complete
documents from
IRMO

Above cited
number of
working days
maybe
extended only
once for the
same number of
days pursuant

63
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032***

*Transacting client shall observe proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

64
14. Response to Job Applications

This describes the procedures employed by the Office for Human Resource Management and
Development (OHRMD) in handling job applications submitted by individuals who are interested to
join the CSC workforce.

Office or Division: Office for Human Resource Management and Development,

Central Office
Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Application letter with complete set of requirements, as
follows:
a. Fully accomplished Personal Data Sheet (CS Form No. • Can be downloaded at
212, Revised 2017) with ID picture taken within the last www.csc.gov.ph
6 months 3.5 cm x 4.5 cm (passport size); the PDS
should be subscribed and sworn to before the highest
ranking HRMO in the agency, any officer authorized to
administer oath, or a notary public;
b. Work Experience Sheet (if applicable);
c. Scanned copy of performance rating of at least VS in • Can be downloaded at
the last rating period (if applicable); www.csc.gov.ph
d. Scanned copy of certificate of eligibility/rating/ license;
and
e. Scanned copy of Transcript of Records.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Submit application 1.Receive/Retrieve Principal:
letter***(through email)
application Chief HRS of
together with the documents sent by TARD
complete set of the applicant and
requirements (items a forward the
to e), addressed to: application to the
Action Officer (AO)
Director IV in-charge of the
FERNANDO M. PORIO vacancy
Office for Human
Resource Management 2. Preliminarily Alternate:
and Development assess Supervising
Civil Service completeness of HRS of TARD
Commission document/s
Constitution Hills,
65
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1126, Quezon City >Deficient - Inform
applicant of any
Email address: deficiency and
[email protected] enumerate the
missing requirements

>Complete – Issue
***may opt to send acknowledgement
through receipt containing
snail/registered mail, unique ID No., name
courier or hand and designation of
carry) responsible officer/
employee, date and
time of receipt

3. Evaluate TARD AO
qualification of the
applicant vis-à-vis
the qualification
standards (QS) of
the vacancy

4. Draft a letter reply TARD AO

informing the
applicant of the
status of his/her
application, if:
• Meeting QS
• Not meeting QS

5.Review draft letter Principal:

reply Chief HRS of
TARD

Alternate:
Supervising
HRS of TARD

6.Approve letter reply Principal:

Director IV

Alternate:
Director III
7. Send letter reply
to applicant TARD AO
through email

TOTAL None Three (3)

working days
upon receipt of
66
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
complete
documents

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032***

*Should applicants prefer to hand carry their application documents, they are advised to observe proper health protocols
adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

67
CSC Regional Office Services

68
1. Publication of Vacant Positions in the Government
Vacant positions in the career service, including vacant executive/managerial positions in the
second level that are authorized to be filled, together with their corresponding qualification
standards and plantilla item numbers, shall be published and posted in three (3) conspicuous
places. All agencies shall submit a list of their vacant positions in electronic and printed copies to
the CSC FO concerned. The printed copy shall be posted by the CSC FO in its bulletin board.
The electronic copy shall be forwarded to the CSC RO concerned which shall publish the same in
the CSC Bulletin of Vacant Positions in Government in the CSC website.

Office or Division: Public Assistance and Liaison Division, CSC RO

Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs, SUCs,
LUCs)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

List of Vacant Position authorized to be filled • CS Form 9 Revised 2018 – CSC RO/FO
and their corresponding qualification
standards and plantilla item numbers (CS
Form 9 Revised 2018) in electronic and
printed copies

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. FO submits CS Form 1.1 Download and Action Officer,
9 in electronic copy review the CS Public
to CSC RO through Form 9 Assistance and
email Liaison Division
1.2 Publish the
same in the
CSC Bulletin
of Vacant
Positions in
the
Government in
the CSC
website

TOTAL None One (1)

working day
upon receipt of
complete
documents
69
 (cut off time is
12:00 nn of
Wednesday for
request
received from
12:00 nn of
Friday to 12 nn
of Wednesday;
and 12:00 nn
of Friday for
those received
from 12 nn
from
Wednesday to
12:00 nn of
Friday)

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

70
2. Request for Certified True Copy (CTC) of CSC RO Decisions/Resolutions

Upon request, the LSD issues certified true copies of CSC RO Decisions/Resolutions to concerned
parties or their authorized representatives.

Office or Division: Legal Services Division, CSC RO

Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2B – Government to Businesses
G2G – Government to Government
Who may avail: a. Concerned parties involved in the case;
b. Authorized representative of the concerned party;
c. Authorized Liaison Officer of the agency; and
d. Courts and administrative bodies exercising quasi-judicial or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or determination or
resolution of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. Accomplished LSD Request Form LSD Request Form is available at the
LSD, CSC RO

Request Form is also available at the

CSC website (csc.gov.ph)

2.) Scanned copy of at least one ID card (front and

dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);

71
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate (with PNP
picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

By authorized representative of the parties

concerned, authorized Liaison Officer of agency
1. accomplished LSD Request Form; LSD, CSC RO
2. scanned copy of any valid original government- LTO, DFA, PRC, SSS, GSIS,
issued ID (front and dorsal side) of the concerned COMELEC, School, PAG-IBIG, Post
party; Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA
3. authorization letter from the requesting concerned Party availing of the service
party; and
4. scanned copy of any valid original government- LTO, DFA, PRC, SSS, GSIS,
issued ID (front and dorsal side) of the COMELEC, School, PAG-IBIG, Post
representative/Liaison Officer Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online filing of 1.1 Retrieve request and Action Officer
request) scanned copy of
1. Submit/send documentary
request and requirements sent by
scanned copy of the client
documentary
requirements as 1.2 Preliminarily assess
indicated above to- completeness of
request form and
supporting
(insert here email document/s
address of CSC >Deficient - Inform
RO) requesting party of
any deficiency by

72
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
issuing a Compliance
letter through email
enumerating the
missing requirements
>Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt

1.3 Retrieve the Action Officer

requested documents
and issue order of
payment through
email and advice
client to pay
corresponding fee; if
the requested
documents are not
available, inform the
clients
1.4 Inform client (through Action Officer
email address
provided) to schedule
an appointment
through the Online
Registration,
Scheduling and
Appointment System
(ORAS), and to bring
his/her valid ID and
printed copy of the
email confirmation on
the day of the
appointment.

2. Pay the 2.1 Process payment Cashier

corresponding and issue OR
fee/s online or
through bank 2.2 Record the OR No.;
deposit and Photocopy/ Action Officer
submit proof of reproduce and certify
payment (online the requested
receipt or documents.
deposit slip)
through email. 2.3 Scan and redact
*** personal information

73
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(if request is for
research/reference
purposes)

3. Receive the CTC 3. Release the CTC of Action Officer

of CSC Decisions/ CSC
Resolutions Decisions/Resolutions
to client

TOTAL P10.00 per Two (2) hours/

page for transaction
CTC
Three (3)
P3.00 per working days
page for for those that
photocopy require
only not redaction of
CTC personal
information

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

*Transacting clients during payment of appropriate fee/s, shall observe proper health protocols adopted by the CSC in
view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

*** Face to face transaction is discouraged. Client may opt to deposit the corresponding fee through the official Bank
Account of the CSC RO, (insert Back Account No. and send a scanned duplicate copy of the Deposit Slip, via email or
Messenger to serve as basis for the issuance of Official Receipt.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

74
3. Request for Certified True Copy (CTC)/Photocopy of Case Records
Upon request, the LSD issues certified true copies of case records to be used for specific purposes.
These refer to records of administrative cases decided or currently pending for decision/resolution
by the CSC Regional Office.

Office or Division: Legal Services Division, CSC RO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
Who may avail: a. Any requesting party as it pertains to his/her personal records;
b. The Head of the Agency, the Personnel Officer or the
Administrative Officer of the Agency to which the employee
concerned belongs; and
c. Courts and administrative bodies exercising quasi judicial or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of the determination or resolution
of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. Accomplished LSD Request Form LSD Request Form is available at the
LSD, CSC RO

Request Form is also available at the

CSC website (csc.gov.ph)

3. Scanned copy of at least one ID card (front and

dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
75
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD) ; and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

By authorized representative of the parties

concerned, authorized Liaison Officer of agency
1. accomplished LSD Request Form; LSD, CSC RO
2. scanned copy of any valid original government- LTO, DFA, PRC, SSS, GSIS,
issued ID (front and dorsal side) of the concerned COMELEC, School, PAG-IBIG, Post
party; Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA
3. authorization letter from the requesting concerned Party availing of the service
party; and
4. any valid original government-issued ID of the LTO, DFA, PRC, SSS, GSIS,
representative/Liaison Officer COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing) 1.1 Retrieve request and Action Officer,
1.Submit/send scanned copy of LSD
request and documentary
scanned requirements sent by the
documentary applicant
requirements as
indicated above 1.2 Preliminarily assess
to- completeness of the
documents attached to
(insert CSC RO the request, if:
email address • Incomplete - Inform
here) requesting party of any
deficiency by issuing a
Compliance letter
through email
76
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
enumerating the
missing requirements
• Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt

1.3 Inform client (through

email address provided)-
>to set an appointment
through online
appointment system
adopted by the CSC RO
>on the scheduled date to
pick-up documents
requested and to bring
his/her valid ID and
printed copy of the email
of confirmation

1.4 Retrieve the requested

records, issue order of
payment and advise
client to pay
corresponding fee, if
records are available

If records are not

available, inform the client
that requested records are
not available.

2. Pay 2.1 Process payment and Cashier

corresponding issue OR
fee/s online or
through bank 2.2 Record the OR No. Action Officer,
deposit and LSD
submit proof of 2.3 Photocopy/reproduce
payment (online and certify the
receipt or deposit requested
slip) through documents.
email. ***
3. Receive CTC of 3. Release CTC of case Action Officer,
case records records to client LSD

TOTAL P10.00 Three (3)

77
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
per page working days
for CTC upon receipt of
documents complete
P3.00 per documents
page for
photocopy Above cited
only not number of
CTC working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032****
*Transacting clients, during payment of appropriate fee/s and in claiming the requested documents shall observe proper
health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Face to face transaction is discouraged. Client may opt to deposit the corresponding fee through the official Bank
Account of the CSC RO, (insert Back Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email or
Messenger to serve as basis for the issuance of Official Receipt.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

78
4. Issuance of Certificate of No Pending Administrative Case (Walk-in, Optional)
The Certificate of No Pending Administrative Case is requested by a government official/employee
as a requirement for promotion and other related transactions.

Office or Division: Legal Services Division, CSC RO

Classification: Simple; Complex
Type of Transaction: G2C – Government to Citizens
Who may avail: Government officials and employees and other authorized
individual/officer

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. CSC Request Form for Certificate of No Pending • Downloadable at CSC Website
Administrative Case Form and at [email protected]
• Request form is also available at
LSD, CSC RO

By authorized representative of the parties

concerned, authorized Liaison Officer of agency
1. accomplished CSC Request Form; CSC Request Form can be downloaded
from CSC website
2. At least one ID card of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost

79
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD) ; and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

3. authorization letter from the requesting concerned Requesting party

party; and
4. any valid original government-issued ID of the LTO, DFA, PRC, SSS, GSIS,
representative/Liaison Officer COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Submit 1.1 Accept and
accomplished preliminarily assess
request for completeness of Action Officer,
Certificate of No documents attached Legal Service
Pending to request, if Division, CSC
Administrative RO – For
Case form and • Incomplete - Inform request at the
one (1) valid requesting party of CSC ROs
original any deficiency by
government- issuing a Compliance
issued ID Letter enumerating
the missing
requirements
• Complete – Issue
acknowledgement
receipt containing ID
No., name and
designation of
responsible officer/
employee, date and
time of receipt

1.2 Issue charge slip and

advise client to pay to
the Cashier
80
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE

1.3 Process request

2. Pay (to the 2.1 Process payment Cashier
Cashier) and issue OR
corresponding
fee/s or through 2.2 Record the OR No.;
online/bank Process request
deposit and Action Officer
submit proof of
payment (online
receipt or
deposit slip)
through email.
***

3. Receive the 3. Release the Releasing Officer

Certificate Certificate

TOTAL P100.00 One (1)

working day
(1-15
certificates);

Three (3)
working days
(16-45
certificates);

Seven (7)
working days
(exceeding 45
certificates)

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032****

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.
81
**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Face to face transaction is discouraged. Client may opt to deposit the corresponding fee through the official Bank
Account of the CSC RO, (insert Back Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email
or Messenger to serve as basis for the issuance of Official Receipt.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver of Fee for
Clearance of Pendency/Non-Pendency of Administrative Case.

82
5. Issuance of Certificate of No Pending Administrative Case (through
Mail/Online Request)
The Certificate of No Pending Administrative Case is requested by a government official/employee
as a requirement for promotion and other related transactions.

Office or Division: Legal Services Division, CSC RO

Classification: Simple; Complex
Type of G2C – Government to Citizens
Transaction:
Who may avail: Government officials and employees and other authorized
individual/officer

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request for Certificate of No Pending Form can be downloaded from CSC
Administrative Case Form website

2. Self-addressed stamped envelope or Pouch, and Post Office or Private Courier Services;
Postal Money Order (PMO) or copy of proof of LBP
payment (electronic receipt or deposit slip paid
to CSC Regional Office Land Bank Account)

3.) Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
83
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Send 1.1 Accept and LSD Action
accomplished preliminarily assess Officer
Request for completeness of
Certificate of No submitted
Pending documents to the
Administrative Case request, if
form and self-
addressed stamped • Incomplete -
envelope or Pouch, Inform requesting
and Postal Money party of any
Order (PMO). *** deficiency by
issuing a
For online request,
Compliance Letter
copy of accomplished
enumerating the
form and proof of
payment such as missing
electronic receipt, requirements
screenshot of bank • Complete –
transfer, or deposit Issue
slip, whichever is acknowledgement
applicable/available. receipt containing
Send it through the ID No., name and
following email designation of
address: responsible officer/
employee, date
(insert CSC RO email
and time of receipt
address)

1.2 Check if PMO is

worth
P100.00/validate
with the Cashier if
84
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
the bank
transfer/online
payment was
received

1.3 Process request

If disapproved/denial
of application/request
– Provide notice
stating the reason for
the
disapproval/denial,
through contact
details provided

2. Receive the 2. Using the self- LSD AO

Certificate addressed
stamped envelope,
mail the Certificate;
send a copy of the
Certificate to the
client’s email
address

TOTAL P100.00 Three (3)

working days
(1-15
certificates);

Seven (7)
working days
(not exceeding
45
certificates);

Fourteen (14)
working days
(exceeding 45
certificates)

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to

85
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032****

*Transacting clients are advised to ensure that in paying the certification fee through postal Money Order (PMO), the
Philippine Postal Corporation has already provided for alternative work arrangement and other support mechanisms for
its workers, such as skeleton workforce per CSC Memorandum Circular No. 10, s. 2020 dated May 7, 2020

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Request may be made through email. Documentary requirements and proof of payment maybe scanned/submitted
and sent through email. The certificate will be mailed using the self-addressed stamped envelope/or through email.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver of Fee for
Clearance of Pendency/Non-Pendency of Administrative Case

86
6. Online Processing of Examination Application (CSE-Pen and Paper Test-
Professional and Sub-Professional Level)
An individual wishing to take the CSE-PPT Professional and Sub-Professional to acquire the
appropriate civil service eligibility needs to fill out an application form. This provides vital
information about the applicant and his/her qualification to take the examination.

Office or Division: Examination Services Division (ESD)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: • Filipino Citizen, at least 18 years old, and of good moral character,
has no criminal record, or has not been convicted by final
judgment of an offense or crime involving moral turpitude as
indicated at the back of CS Form 100 rev. Sept 2016: or
disgraceful/immoral conduct, dishonesty, exam irregularity,
drunkenness or addiction to drugs.
• Has not been dishonorably discharged from military service, or
dismissed for cause from any civilian position in the government.
• Must have not taken the same level of career service examination,
regardless of mode, within three (3) months from the last
examination taken.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Fully accomplished application form (Revised CS 1. CSC Regional Office/Examination
Form No. 100). The spaces for “Signature of Services Division (ESD)/CSC Field
Applicant” and “Right Thumbmark” on the form Office or www.csc.gov.ph >
should be left blank. These shall be Downloads > CSC Forms
accomplished in the presence of the CSC
processor.

2. Four (4) copies of identical pictures with Photo-printing services / photo studio
specification as follows:

a. Philippine passport size (4.5cm x 3.5cm or 1.78

inches by 1.4 inches) compliant with the
specifications listed in the application form;

3. Original and photo copy of any valid ID

containing Applicant’s clear picture, date of birth
signature and signature of Authorized Head of
the issuing agency as prescribed in CSC MC No.
2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

87
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Secure application form 1.1 Accept and Action Officer
or download the same preliminarily
from the CSC website assess
(www.csc.gov.ph) completeness of
and submit accomplished application
application form (without requirements
affixing signature and >Incomplete - Inform
thumbprint), and proof of requesting party of
payment such as any deficiency by
electronic receipt, screen issuing a Compliance
shot of bank transfer, or Letter enumerating
deposit slip, whichever is the missing
applicable/available and requirements through
send it through the contact details
88
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
following email address: provided
(insert CSC RO email >Complete – Issue
address) Acknowledgement
Receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt through
contact details
provided
1.2 Verify examination
records of applicant
through Database of
Individuals Barred
from Entering
Government Service
and Taking Civil
Service Examinations
(DIBAR) System.**

• If applicant is
qualified to
take
examination,
return
application
form and
advise client to
pay the
examination
fee to the
cashier.

• If applicant is
not qualified,
inform
applicant of the
reason for the
disqualification,
and return the
application
form.
2. Pay the examination fee 2.1 Process payment Cashier/
online or through bank and issue OR; Deputized
deposit and submit proof of record OR Cashier
payment (online receipt or
deposit slip) through email. 2.2 Inform client
*** through email

89
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
address provided
to schedule an
appointment
through the
Online
Registration/
Appointment
system adopted
by the Region,
and to bring
his/her valid ID
and other
requirements
together with the
printed copy of
the email
confirmation on
the day of the
appointment.

3. In the presence of the 3.1 Require applicant Action Officer

Action Officer, affix to properly affix
signature and signature and
thumbprint on the thumbmark
processed application
form 3.2 Give examination
receipt slip and
Examinee Guide

TOTAL P One (1)

500.00 working day
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of

90
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
RA 11032****

*Face to face transaction is discouraged. Client may opt to deposit the corresponding fee through the official Bank
Account of the CSC RO, (insert Back Account No.) and send a scanned duplicate copy of the Deposit Slip, via email or
Messenger to serve as basis for the issuance of Official Receipt.

**DIBAR System is already incorporated in the CSEVS (internal), which could be accessed by the CSC ROs and CSC
FOs.

***Transacting clients are required to schedule an appointment through the Online Scheduling System adopted by the
Regional Office. Action Officers/Service Providers shall, at all times, observe precautionary measures by wearing
medical masks, frequent handwashing, among other measures in attending to clients as defined in OM No. 16, s. 2020
on Adoption of Alternative Work Arrangements and Other Precautionary Measures in Light of Code Red Sub-Level 2.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

During the scheduled date of transaction, client must submit the fully accomplished Form/s together with the required
documents.

91
7. Issuance of Certificate of Eligibility (CSE- PPT) Printed on Security Paper
The Certificate of Eligibility (COE) is an official document bearing the passing results of the career
service examinations, professional and subprofessional levels. This is required when the passer
is appointed to a position requiring the same.

Office or Division: Examination Services Division (ESD), CSC RO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Those who passed the CS Professional and Subprofessional
Examinations and will claim the certificate for the first time*

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. At least one (1) ID card of the requesting party,
preferably valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides

92
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

(Note: Expired ID cards, which shall be used as

a last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)

2) One (1) piece picture with complete nametag Photo Imaging establishments
(preferably the picture used at the time of
examination), compliant with the specifications
listed in the ERRF

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Fill-out the Client 1.1 Inform the ESD Action Officer
Logbook and client to wait for
present valid ID his/her name to
and picture with be called
complete nametag
(preferably the 1.2 Verify the
picture used at the identity of the
time of client by
examination). comparing the
valid ID and
the picture
presented with
the picture and
signature
appearing on
the Picture
Seat Plan
accomplished
during the
exam.

1.3 After
evaluation,
ask the client
to indicate the
serial number
of CoE and
sign the copy
of the Register
of Eligibles.

93
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
2. Paste picture on 2.1 Photocopy ESD Action Officer
the Certificate of Certificate of
Eligibility and affix Eligibility
signature on the
space provided for 2.2 Ask the client
in the Certificate of to sign the
Eligibility. photocopy of
the Certificate
of Eligibility as
proof of
receipt
thereof and
affix the
official seal of
the CSC on
the original
copy of the
Certificate.

2.3 Request client

to accomplish
E-6 form.

3. Receive 3. Release the ESD Action Officer

Certificate of Certificate of
Eligibility and Eligibility to the
submit client and accept
accomplished E-6 the
form*** accomplished E-
6 Form

TOTAL None One (1) working

day upon
receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032****

94
*Transacting clients shall book an appointment before they personally appear in the Regional Office. Apart from fulfilling
the documentary requirements and payment of appropriate fee/s, they shall observe proper health protocols adopted
by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

*** The eligible is required to PERSONALLY request for his/her CoE. Authorized representatives are not allowed to
transact in behalf of the eligible.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

95
8. Computerized Examination (COMEX)*

This is an internet-based system that allows a registered user to reserve a slot for a particular
examination, including the preferred date and time of personal appearance at the CSC, date and
time of examination, and the examination venue. An individual wishing to take the COMEX needs
to fill out an application. This provides vital information about the applicant.

Office or Division: Examination Services Division

(ESD in CSC ROs II, IV, VII, VIII, X, and Caraga)
Classification: Simple
Type of Transaction: G2G – Government to Government and G2C-Government to Citizens
Who may avail: • Filipino Citizen, at least 18 years old, and of good moral character;
• Has no criminal record, or has not been convicted by final judgment of
an offense or crime involving moral turpitude as indicated at the back
of CS FORM 100 rev. Sept 2016: or disgraceful/immoral conduct,
dishonesty, exam irregularity, drunkenness or addiction to drugs;
• Has not been dishonorably discharged from military service, or
dismissed for cause from any civilian position in the government;
• Has not passed the level of examination applied for; and
• Has not taken the same level of career service examination within the
last three (3) months immediately preceding the date of examination
applied for.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Copy of COMEX ‘slot reservation’ confirmation Applicant’s e-mail
email, indicating date, time and venue of personal
appearance (if available)
2. Original and photo copy of any valid ID containing
Applicant’s clear picture, date of birth signature and
signature of Authorized Head of the issuing agency
as prescribed in CSC MC No. 2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);

96
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

Note: (a) All other ID cards not included in the

above list shall not be accepted. (b) As a last
resort, expired ID card may be
presented/submitted during filing/processing of
application, provided that, the expiry date of the
ID card is within the preceding months of the year
reckoning the date of filing/processing of
application.

1) For applicants without date of birth in their ID card/s,

original and photocopy of Birth Certificate issued by
the Philippine Statistics Authority, or the Local Civil
Registry printed on security paper.

2) For applicants holding dual citizenship under R.A.

9225, original and photocopy of Certification of
Retention/Re-acquisition of Philippine Citizenship
issued by the Bureau of Immigration.

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
Computerized Examination System Stage 1: Examination Account Registration
1. Client Access the 1. System validates
COMEX website age and Based on
online and signs up to citizenship of the system
create a COMEX user registrant, response time
account (Suggested records account
97
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
Format for Examinee information
identification by details and
region/exam type, sends
clients should be confirmation
instructed that email.
username accounts in
prescribed format -
RO5_PROF_PEDRO)
2. Client opens COMEX 2.1 System activates
confirmation email the user account.
and activates COMEX
account through NOTE:
corresponding System shall
activation link send email notices
of examination
NOTE: Registrants may schedules and
login to COMEX to view/ announcements to
update/edit account successful
information. Registrants registrants, who
may also print the agreed to receive
corresponding form. said notices.
2.2. System displays
the list of online
offerings and
‘Slot
Reservation’
confirmation
page

NOTE: If qualified,
system allows
reservation;
otherwise, blocks
the reservation.

98
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3. Client opens COMEX 3. System sends
confirmation email and ‘Slot
activates COMEX Reservation’
account through confirmation
corresponding email indicating
activation link details of
preferred
examination
such as date and
time of
examination, and
personal
appearance.

If denial of
application/request -

Send written
explanation and
grounds for such
denial is based

If disapproved -
Send a formal notice
and cite any
violation of the law.
Computerized Examination System Stage 2:
Examination Slot Confirmation and Actual Test
1. Accesses the COMEX 1.1 System
website online and authenticates
logs in to the system username and
password
2.Views examination 2.1System displays
schedules or online the list of online
offerings through the offerings based
examination schedule on examination
tab schedule
provided by CSC
Based on
Note: Applicants access CO (ERPO)
system
COMEX website and
response time
reserve slot during the
scheduled reservation
date
3.Selects desired 3.1 System
examination schedule displays the’
from among the list of Slot
online offerings, clicks Reservation’
the ‘reserve a slot’ confirmation
button, and types the page.
CAPTCHA code

99
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3.2 System
NOTE: Applicant may verifies
print the details of the ‘slot status of
reservation’ confirmation applicant
against the E-
Retaker*,
DIBAR** and
EDQIS***
databases.

NOTE: If
qualified, system
allows reservation;
otherwise, blocks
the reservation.
4. Opens and prints the 4.1 System sends ‘
‘slot reservation’ ‘slot reservation’
confirmation email confirmation
email indicating
details of
preferred
examination such
as date and time
of examination,
and personal
appearance.
Examination Slot Confirmation
1. Client appears at the 1.1 Guard checks
testing center on the name of
scheduled date and applicant against CSC Guard on
time of personal the List of Duty
appearance and Applicants with
secures queuing Reserved Slots
number. and issues
queuing number.
Proceeds to processing Processor does the
area to do the following: following:

2.Present queuing 2 Receive the ESD Processor

number and documents number, verifies
to the Processor/Action applicant’s
Officer identity and
validates
documents
submitted.

If validated, instructs
applicant to pay the
examination fee at
the cashier

100
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3.Pay to the cashier 3.1 Cashier issues P 680.00 Cashier
Official Receipt
(O.R.)
4.Present O.R. to the 4.1 Encode
processor payment details
4.2 Prepare name
tag based on
specifications
4.3 Take applicant’s
photo
5.Sign in the signature 5.1 Capture
tablet, then places thumb signature and
in the biometric scanner fingerprint
6.Sign the examination 6.1 Print the
application form examination
application form
7.Receive CSID, then 7.1 Print and issue
proceeds to waiting area the CSID
for authentication
process
ACTUAL TEST
1. Places thumb in the 1.1 System
biometric scanner for authenticates
authentication of examinee identity ESD
identity and Local Server Processor
(LS)
Administrator
generates
and prints the
Examinee
Attendance Sheet
(EAS) and Picture-
Seat Plan (PSP)
after all examinees’
identity have been
authenticated.
2. Listens to orientation/ 2. Room Examiner Room Examiner
briefing (or RE) conducts
orientation/briefing.

3. Signs the EAS and 3. Room Proctor (or RP/RE/SE

PSP RP), RE, and
Supervising
Examiner (or SE)
sign the EAS and
PSP after all
examinees have
signed.

4. Proceeds to the 4. RP guides Room Proctor

101
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
COMEX Room examinee to the
assigned seat/
testing machine.

RP routes the PSP

among the
examinees [N.B.:
RP, RE and SE sign
the EAS and PSP
after all examinees
have signed.]

5.Takes the test 5. RE and RP Three (3)

administer the hours and ten
test. (10) minutes
for CSE
Professional;
Two (2) hours
and forty (40)
minutes
for CSE Sub
Professional

TOTAL P 680.00 Examination

Slot
Confirmation –
One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032**

*Temporarily suspended until such time that proper authorities would allow mass gathering.
**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final

102
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the
form of electronic or scanned signature.3) In the event, that securing a written notification and acknowledgement from
the client is not feasible, other means of communication such as, but not limited to, emails and/or short message
service (SMS) can be done to ensure that client is properly notified.

103
9. Issuance of Certification of Eligibility (CSE-PPT) and Computerized
Examination/CSC COMEX)-Printed on CSC Stationery
The Certification of Eligibility (CoE), printed on the CSC Letterhead, is issued to passers of
both examinations (CSE-PPT and COMEX) in lieu of the CSC Eligibility Card.
Office or Division: Examination Services Division (ESD), CSC RO
Classification: Simple (CSE-PPT); Complex (COMEX)
Type of Transaction: G2C – Government to Citizens
Who may avail: Those who passed the Career Service Professional and Sub-
professional Examinations.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Scanned copy of at least one ID card (front and
dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate (with PNP
picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides

104
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Senior Citizen’s ID; and Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD)

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve request None ESD Action
Request) and scanned ID Officer
1. Submit/send sent by the
properly applicant
accomplished
ERRF and 1.2 Validate
scanned copy of completeness of
ID to – information
needed from the
(insert email scanned copy of
address of ESD, ID card
CSC RO here) submitted; if:
• Deficient - Inform
requesting party
of any deficiency
and enumerate
the missing
requirements
• Complete – Issue
acknowledgement
receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt
1.3 Retrieves
Certification of
Eligibility from
storage file
1.4 Validate identity by ESD Action
comparing client's Officer
data, including
picture on the ID
card presented
against the data on
the retrieved
examination
records

105
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
If disapproved/
denial of application
/request – Provide
notice stating the
reason for the
disapproval/denial

If approved, advise
client on the
date/time to claim
requested
document

1.5 Upon validation ESD Action

of identity, retrieves Officer
Certification of
Eligibility from
storage file

2. Review 2.1 Present to the ESD Action

Certification of eligible for review Officer
Eligibility
2.2 Affix the CSC
official seal on the
original and
photocopy of the
Certification

2.3 Affix “released”

and “received”
stamps on the
photocopy of the
Certification

3. Receive 3. Release CoE to ESD Action

Certification of the client and Officer
Eligibility and request client to
sign on the acknowledge receipt
Receipt of CoE
and the
photocopy of
CoE. ***
TOTAL None Three (3)
working days
(CSE-PPT) upon
receipt of
complete
documents

106
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
Seven (7)
working days
(COMEX) upon
receipt of
complete
documents

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032****

*Transacting clients upon claiming the requested document shall observe proper health protocols adopted by the CSC
in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***In claiming the requested document, client shall set an appointment through the online appointment system adopted
by the Regional Office prior to personal appearance in the office and present the original ID used during online filing of
request.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

107
10.A Issuance of Verified Civil Service Eligibility (Agency Request)
Verification of civil service eligibility is done to validate the authenticity of the eligibility. This involves
electronic/manual searching of the eligibility data of an individual from the eligibility database or from
the physical files of the master list or register of eligible.
This service shall later be provided through the CS Eligibility Verification System (CSEVS) which the
agency HRMOs and the public can access to verify eligibility information.

Office or Division: Examination Services Division (ESD)

Classification: Complex (Local/Within the Region); Highly Technical (Inter-
regional)
Type of Transaction: G2G – Government to Government
Who may avail: 1) The Head of the Agency, the Human Resource Management
Officer or the Administrative Officer of the Agency to which the
employee concerned belongs;
2) Courts and administrative bodies exercising quasi-judicial or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases; and
3) Such other officials or entities duly authorized by competent
authorities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly filled up Agency Request for ARVEF can be downloaded from CSC
Verification/Validation of Eligibility Form website
(ARVEF)
2. Scanned Copy of Certificate of Eligibility Requesting party
(COE), if available
3. Scanned copy of Properly accomplished PDS form can be downloaded from CSC
Original Personal Data Sheet (PDS) with website
photograph subscribed and sworn to before a
person administering oath duly authenticated
by the HRMO or other HR personnel (CS Form
212, Revised 2017)

108
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
(Online Request) 1.1Retrieve request None Receiving Officer,
1. Submit /send and scanned ESD
request and documentary
scanned requirements sent by
documentary the applicant
requirements
as indicated 1.2 Preliminarily
above and assess completeness Action Officer,
send to – of request. ESD

•If deficient -
(insert email Inform requesting
address of the party of any
CSC RO here) deficiency by
issuing a
Compliance letter
enumerating the
missing
requirements
through the email
address provided

•If Complete –
Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible officer/
employee, date and
time of receipt
through contact
details provided

1.3 If with correction/

discrepancy, advise
the client first, through
the agency HRMO, to
apply for correction.

1.4 If the attached

Certification is
temporary, advise the
client to appIy for a
permanent COE

1.5 Verify/validate Action Officer,

eligibility information ESD
from records/
documents on file
109
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1.6 Review verified
eligibility sign the
transmittal list of
verified eligibility

2. Receive the 2.1 Release/email Releasing Officer,

ARVEF* ARVEF ESD

TOTAL None Seven (7)

working days
(Local/Within the
Region) upon
receipt of
complete
documents;

Twenty (20)
working days
(Inter-Regional)
upon receipt of
complete
documents

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032**

*The ARVEF shall be sent through the email address of the requesting Agency.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

110
10B. Issuance of Verified Civil Service Examination Results (Walk-in Request)

Examination results, in a letter form printed in CSC letterhead, is issued to walk-in clients
requesting for verification of their Civil Service examination results. The examination results are
based on validated records on file.

Office or Division: Examination Services Division (ESD)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: 1) Any requesting party as it pertains to his/her personal records
2) Those who lost their Certificate of Eligibility (COE) (due to typhoon,
flood, fire, theft, etc.)
3) Those who are not in possession of their Certificate of Eligibility (did
not receive/claim their certificate, submitted COE to the agency, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Duly accomplished Examination Records ERRF can be downloaded from CSC
Request Form (ERRF) website to be accomplished by the
requesting party
2.) At least one (1) ID card of the requesting party,
preferably valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate (with PNP
picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
111
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

Valid ID contains eligible’s clear picture, date of birth,

signature of the eligible and signature of person
authorized by the head of the issuing agency.

(Note: Expired ID cards, which shall be used as a last

resort, may be accepted provided that, an expired ID
card shall be accepted only within, and until the end
of, the year the ID card is expiring.)

Additional Requirements
If request is filed through a Representative
1) Authorization Letter or Special Power of Attorney Requesting Party or Notary Public
(SPA); and
2) One valid ID Card of the representative Any valid ID as enumerated in #2 above.

Special Requirement
PSA-issued Marriage Contract for women who Philippine Statistics Authority (PSA)
married after taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA-issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Filing of request 1.1 Accept ERRF, Action Officer,
may be made and valid ID and ESD
through e- preliminarily
mail)*** assess
1. Submit completeness of
accomplished request:
Eligibility/Exam • If deficient - Inform
Records Request requesting party of
Form (ERRF), and any deficiency and
112
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
one valid ID enumerate the
missing
requirements.

1.2 Process Request Action Officer,

If application request ESD
is disapproved/
denied– Provide
notice stating the
reason for the
disapproval/ denial
(e.g. no record
on file, for further
evaluation etc.)

2. Affix signature on 2. Request client to

the release portion acknowledge
of the ERRF and receipt and
receive Verified release of verified
Examination examination
Results results
TOTAL None One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032****

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall
observe proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***Filing of request may be made through e-mail by sending scanned copy of requirements. In claiming the requested
document, personal appearance is needed in order for the client to sign in the ERRF (under the release portion). Client
shall set an appointment through the online appointment system adopted by the Regional Office prior to personal
113
appearance in the office and present the original ID used during online filing of request

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the
form of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from
the client is not feasible, other means of communication such as, but not limited to, emails and/or short message
service (SMS) can be done to ensure that client is properly notified.

114
11. Issuance of Certification of Eligibility (Walk-in, for lost certificates/
certification)- Printed on Security Paper

The Certification of Eligibility (CoE) printed on security paper* is an official document confirming an
eligible’s unavailable original Certificate/Certification of Eligibility or Report of Rating, based on
validated records on file.

Office or Division: CSC RO-ESD

Classification: Simple; Complex
Type of Transaction: G2C – Government to Citizens
Who may avail: 1) Those who lost their Certificate of Eligibility (due to typhoon,
flood, fire, theft, etc.)
2) Those who are not in possession of their Certificate of Eligibility
(did not receive/claim their certificate, submitted COE to the
agency, etc.)
3) Those who want to replace their Certificate of Eligibility
(old/torn/worn-out certificate, request for correction of personal
information has been duly granted by the Commission, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Examination Records Request ERRF and DF can be downloaded from
Form (ERRF) and Declaration Form (DF) CSC website to be accomplished by the
requesting party
(DF is no longer required for examinations conducted
from Year 2015 onwards).

2.) Scanned copy of at least one ID card (front and

dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office

115
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.

(Note: Expired ID cards, which shall be used as

a last resort, may be accepted provided that it
expires within the year.)

Additional Requirements (Scanned documents)

A. If request is filed through a Representative Photo imaging establishments
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed name.
• Photograph should have been taken within three
months prior to filing of request for Certification of
Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
2) Authorization Letter or Special Power of Attorney Requesting Party or Notary Public
(SPA); and
3) One valid ID Card of the representative Any valid ID as enumerated in #2 above.

B. If the requesting party works/lives abroad , the

service shall be provided through their authorized Photo imaging establishments
representatives:
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed name.
116
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Photograph should have been taken within three
months prior to filing of request for Certification
of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
2. Copy of passport duly authenticated/ validated by
the Philippine Embassy or Consular Office; or
3. Copy of one ID Card

C. Special Requirement
PSA-issued Marriage Contract for women who Philippine Statistics Authority
married after taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS** CSC ACTIONS***
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve request and Action Officer,
Request) scanned requirements sent ESD
1. Submit/send by the applicant
request and
scanned 1.2 Preliminarily assess
documentary completeness of request
requirements
(accomplished • If deficient - Inform
Eligibility/Exam requesting party of
Records any deficiency by
Request Form issuing a
(ERRF), Compliance Letter
Declaration enumerating the
Form (DF) – if missing
examination is requirements.
conducted
before Year • If Complete – Issue
2015, one 1x1 Acknowledgement
ID picture and Receipt containing
valid ID-front unique ID No., name
and dorsal and designation of
side) to- responsible officer/
employee, date and
(insert CSC RO time of receipt
email address through contact
here) details provided

1.3 Inform client

(through email address
117
 FEES TO PROCESSING PERSON
CLIENT STEPS** CSC ACTIONS***
BE PAID TIME RESPONSIBLE
provided) to schedule an
appointment through the
Online
Registration/Appointment
system adopted by the
CSC RO, and to bring
his/her valid ID, other
requirements, and
printed copy of the email
confirmation on the day of
the appointment.

2. Pay to the 2.3 Process payment and Cashier

Cashier issue OR; record OR
(upon claiming the
Certification) or 2.4 Process Request
through
online/bank • If application/ request
deposit and submit is disapproved/denied
proof of payment – Provide notice
(online receipt or stating the reason for
deposit slip) the disapproval/ denial
through email [e.g. no record on file,
for further evaluation,
Correction of Personal
Information (COPI)
etc.]

3. Claim the 3. Request client to

certificate acknowledge receipt
and affix and release of CoE
signature on
the release
portion of
the ERRF
and receive
Certification
of
Eligibility****
4.
TOTAL P 100.00 One (1)
per copy working day1
upon receipt of
complete
Note: If with discrepancy in personal information, documents;
a COPI letter is issued instead of COE. Request

1
For walk-in clients

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 FEES TO PROCESSING PERSON
CLIENT STEPS** CSC ACTIONS***
BE PAID TIME RESPONSIBLE
for COPI has a corresponding fee of P50.00. Seven (7)
working days 2
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*****

* A special paper used specifically for the purpose.

**Walk-in clients (those with internet connectivity problems), apart from fulfilling the documentary requirements and
payment of appropriate fee/s, shall observe proper health protocols adopted by the CSC in view of the COVID-19
pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

****In claiming the requested document, personal appearance is needed in order for the client to sign in the ERRF
(under the release portion). Client shall set an appointment through the online appointment system adopted by the
Regional Office prior to personal appearance in the office and present the original ID used during online filing of request

*****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

2
For requests filed at the CSC Field Offices and transmitted to the CSC RO

119
12. Issuance of Authenticated Certificate of Eligibility (Online Request)

The authenticated Certificate of Eligibility (COE) is an official document issued to eligibles who
have original Certificate/s of Eligibility or Report of Rating and want it/these authenticated.

Office or Division: Examination Services Division (ESD)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Eligibles who have original copy/ies of the certificate/s of eligibility
or report/s of rating in their possession.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Examination Records ERRF and DF can be downloaded from
Request Form (ERRF) and Declaration Form CSC website to be accomplished by the
(DF)*. requesting party

*(DF is no longer required for examinations

conducted from Year 2015 onwards).

2.) Scanned copy of at least one ID card (front

and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT) the exam

Valid ID contains eligible’s clear picture, date of birth,

signature of the eligible and signature of person
authorized by the head of the issuing agency.

(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that it expires
within the year.)

Additional Requirements (Scanned Documents)

A. If request is filed through a Representative Photo imaging establishments
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed name.
• Photograph should have been taken within three
months prior to filing of request for Certification of
Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
1. Authorization Letter or Special Power of Attorney Requesting Party or Notary Public
(SPA); and
2. One valid ID Card of the representative Any valid ID as enumerated in #2 above.
B. If the requesting party works/lives abroad:
1. one piece 1x1 ID picture with name tag and Photo imaging establishments
signature over name affixed prior to having the
photograph taken
• Signature must be on top of the printed name.
• Photograph should have been taken within three
months prior to filing of request for Certification of
Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
2. Copy of passport duly authenticated/ validated by Philippine Embassy or Consular Office
the Philippine Embassy or Consular Office; or
3. Copy of one ID Card Valid ID same as enumerated in #2
above

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
C. Special Requirement:
PSA-issued Marriage Contract for women who Philippine Statistics Authority
married after taking the examination.

In the absence of PSA-issued Marriage Contract –

valid ID card indicating maiden name.

A PSA issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
(Online Filing of 1.1 Retrieve request and Action Officer,
Request) scanned requirements ESD
1. Submit/send sent by the applicant
request and
scanned 1.2 Preliminarily assess
documentary completeness of request
requirements
(accomplished • If deficient - Inform
Eligibility/Exam requesting party of any
Records Request deficiency and
Form (ERRF), enumerate the missing
Declaration Form requirements.
(DF) – if • If Complete – Issue
examination is Acknowledgement
conducted before Receipt containing
Year 2015, one unique ID No., name and
1x1 ID picture designation of
and valid ID-front responsible officer/
and dorsal side) employee, date and time
to – (insert of receipt through contact
ESD’s email details provided
address)
1.3 Inform client (through
email address provided)
to schedule an
appointment through the
Online
Registration/Appointment
system adopted by the
CSC RO, and to bring
his/her valid ID, other
requirements, and
printed copy of the email
confirmation on the day
of the appointment.

1.4 Process Request

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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE

2. Pay to the 2.1 Process payment and Cashier

Cashier issue OR; record OR
(upon claiming
the authenticated 2.2 Process Request
certificate of
eligibility) or >If application/ request is
through disapproved/denied –
online/bank Provide notice stating the
deposit and reason for the
submit proof of disapproval/ denial (e.g.
payment (online no record on file, for
receipt or deposit further evaluation,
slip) through correction of personal
email information (COPI) etc.).

3. Receive the 3. Request client to Action Officer,

authenticated acknowledge receipt ESD
Certificate of and release of COE
Eligibility and
affix signature
on the release
portion of the
ERRF***
TOTAL P 50.00 One (1)
per copy working day
upon receipt of
complete
documents
Note: If with discrepancy in personal
information, a COPI letter is issued instead of Above cited
COE. Request for COPI has a corresponding number of
fee of P50.00. working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC

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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
No. 2019-001
on the IRR of
RA 11032****

*Walk-in clients (those with internet connectivity problems), apart from fulfilling the documentary requirements and
payment of appropriate fee/s, shall observe proper health protocols adopted by the CSC in view of the COVID-19
pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***In claiming the requested document, personal appearance is needed in order for the client to sign in the ERRF
(under the release portion). Client shall set an appointment through the online appointment system and present the
original ID used during online filing of request.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

124
13. Grant of Eligibility Under Special Laws and CSC Issuances

Apart from passing written examination, individuals may acquire civil service eligibilities provided
under special laws and other CSC issuances.

Office or Division: Examination Services Division (ESD)/CSC Field Office

Classification: Simple; Highly Technical (For request from Tawi-Tawi and other island-
based and far-flung areas)
Type of Transaction: G2C-Government to Citizens
Who may avail: • Citizen of the Republic of the Philippines;
• At least 18 years of age at the time of application;
• Has not been found guilty of crime involving moral turpitude or of
infamous, disgraceful or immoral conduct, dishonesty, drunkenness
or addiction to drugs;
• Has not been previously found guilty of offenses relative to, or in
connection with the conduct of a civil service examination; and
• Has not been dismissed from the service for cause.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

GENERAL REQUIREMENTS
General Requirements and Special Requirements Application Form is available
depending on the type of eligibility applied for: FREE OF CHARGE at any CSC
(shall apply to all types of eligibility granted under special laws office, or may be downloaded
and CSC issuances) from the CSC website
www.csc.gov.ph
1. Properly accomplished Application Form:

Form Type of Eligibility

CS Form 101-A (Revised, Electronic Data Processing
December 2011) Specialist Eligibility
(EDPSE)
CS Form 101-B (Revised, Veteran Preference Rating
December 2011) Eligibility (VPRE)
CS Form 101-C (Revised, Scientific and Technological
December 2011) Specialist Eligibility (STSE)

CS Form 101-D (Revised, Honor Graduate Eligibility

September 2013) (HGE)
CS Form 101-E (Revised, Barangay Official Eligibility
February 2017) (BOE)
CS Form 101-H (Revised, Barangay Health Worker
December 2011) Eligibility (BHWE)
CS Form 101-G (Revised, Skills Eligibility – Category II
September 2013) Category

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
II (CSC MC 11, s. 1996, as
Amended)
CS Form 101-K Foreign School Honor
(December 2013) Graduate Eligibility
(FSHGE)
CS Form 101-I (December Barangay Nutrition Scholar
2011) Eligibility (BNSE)
CS Form No. 101-J Sanggunian Member
(Revised, Dec. 2018) Eligibility (SME)

1. Three copies of identical pictures with specification as

follows:
a. Philippine passport size (4.5cm x 3.5cm or 1.78 inches
by 1.4 inches), compliant with the specifications listed
in the application form.
2. Original and photo copy of any valid ID containing
Applicant’s clear picture, date of birth signature and
signature of Authorized Head of the issuing agency as
prescribed in CSC MC No. 2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver's License/ Temporary Driver's License (LTO LTO
O.R. must be presented together with old Driver's
License; O.R. alone is not allowed)/Student Driver's
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter's ID Voter's Certification; COMELEC
• BIR Taxpayer's ID (ATM type/TlN card type with BIR
picture);
• PhilHealth ID (must have the bearer's name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/
Office
• School ID, Requesting party’s school
• Police Clearance/Police Clearance Certificate; PNP
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman's Book; MARINA
• HDMF Transaction ID, HDMF
• PWD ID; Social Welfare and
Development Office
• Solo Parent ID; Office of the Municipal/City
where the requesting party
resides

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Senior Citizen's ID, Office of Senior Citizen’s Affairs
of the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card (ACR I- Bureau of Immigration
CARD); and
• CSC Eligibility Card (note: Implemented only beginning CSC RO where the requesting
with the May 3, 2015 CSEPPT) party took the exam

3. Original and photocopy of Birth Certificate of the applicant PSA

authenticated/issued by the Philippine Statistics Authority
(PSA);

N.B.: In case where the PSA Birth Certificate is not legible, or LCR
the PSA has duly issued a negative certification of birth (PSA
CRS Form No. 1) printed in PSA security form, the applicant
shall, in addition, submit the original and photocopy of his/her
birth certificate authenticated/issued by the Local Civil
Registrar (LCR).

4. For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA;

N.B.: In case where the PSA authenticated Marriage Certificate LCR

is not legible, the applicant shall, in addition, submit the original
and photocopy of her Marriage Certificate authenticated/issued
by the LCR.

5. Certification of No Pending Case/Non-Conviction of Any CSC RO-Legal Services

Offense (CSC SPEL Form 1, April 2012); and Division

6. If the application is filed through a representative:

a. Authorization letter or SPA executed by the applicant;

and
b. Original and photocopy of at least one (1) valid ID card
of the representative, as listed under Item No. 3 above.

SPECIFIC DOCUMENTARY REQUIREMENTS

(Shall apply depending on the type of eligibility)
A. ELECTRONIC DATA PROCESSING SPECIALIST
(EDPS) ELIGIBILITY

Who can apply?

Passers of the proficiency test, or training course conducted by

the Information and Communications Technology Office
[ICTO] (formerly National Computer Center) on the following:
Systems Analysis and Design, Computer Programming, Java,
MS Access, or Visual Basic; C# and V.B. Net

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Specific Requirements:

For Training Course:

1. Original and certified copy of the Certificate of Proficiency DICT

issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

2. Original and photocopy of the Certificate of Completion DICT

issued by the DICT; and

3. Original and photocopy of the Grade Slip issued by DICT. DICT

For Proficiency Test:

1. Original and certified copy of the Certificate of Proficiency DICT

issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

2. Original and photocopy of the Notification Slip issued by DICT

DICT.
VETERAN PREFERENCE RATING (VPR) ELIGIBILITY

Who are qualified?

Any of the following individuals, in the alternative, is qualified

to avail of the VPRE:

• The veteran himself/herself; or

• The veteran’s spouse; or

• Any one of the veteran’s children.

Specific Requirements:

1. Original and photocopy of Birth Certificate (PSA or LCR PSA

authenticated) of the Veteran;

2. Original and photocopy of Marriage Contract (PSA or LCR PSA

authenticated) of the Veteran;

3. Affidavit of Waiver to be executed by the veteran only if still Requesting Party

alive; or Joint Affidavit of Waiver by the veteran’s surviving
spouse and other children, if the veteran is deceased and
one of his/her children is availing of the grant;

4. Original and photocopy of Death Certificate (PSA or LCR PSA

authenticated) of the veteran, if deceased; N.B. The
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
requirement for Death Certificate also includes that of the
veteran’s spouse and/or any child, if deceased.)

5. Original and photocopy of Marriage Contract (PSA or LCR PSA

authenticated) of the Applicant (if the applicant is either the
spouse, or a female married child of the veteran)

6. Original and photocopy of the Report of Rating in the CS CSC-IRMO/CSC Regional

examination where the VPR shall be applied; and Office concerned

7. Verification Slip of the applicant’s examination result/rating CSC-IRMO/CSC Regional

issued by CSC-IRMO/CSC Regional Office concerned Office concerned

Other Requirements:

Original/Authenticated copy and photocopy of the following (if

the applicant’s name has been changed, or has discrepancy
with the name of the veteran):

▪ Order/Resolution/Decision issued by the CSC or the Court CSC-IRMO/CSC Regional

on the correction of name of the applicant; and Office or Court concerned

▪ Affidavit/s used/presented to support the CSC/Court Order Requesting Party

on the correction of name of the applicant (may be executed
by the applicant, or other disinterested parties); and

▪ Other documents as may be deemed necessary upon

evaluation of the VPR application.

SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS)

ELIGIBILITY

Application for the grant of Scientific and Technological

Specialist Eligibility is filed, evaluated and processed at the
Department of Science and Technology (DOST).

The Certificate of Eligibility for STSE is claimed at the CSC

Regional Office concerned.

Who can apply?

An applicant must have at least a Bachelor's degree in areas

enumerated in Section 1 of the IRR (Revised 2009):

A. Natural Sciences
Astronomy
Astrophysics
Biological Sciences
Biology (S & T)
Microbiology
Botany

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Molecular Biology and Biotechnology
Ecology
Physical Anthropology
Marine Biology
Zoology
Geological Sciences
Archeology
Geophysics
Paleontology
Seismology
Meteorology
Oceanography
Physics/Applied Physics

B. Engineering Sciences
Biological Engineering
Manufacturing Engineering
Ceramic Engineering
Materials Engineering
Computer Engineering
Mechatronics Engineering
Food Engineering
Petroleum Engineering
Geothermal Engineering
Railway Engineering
Industrial Engineering
Textile Engineering
Nuclear Engineering

C. Mathematics and Information and Communication

Technology
Applied Mathematics
Computer Science
Information Technology
Pure Mathematics
Statistics

D. Other Disciplines
Environmental Science
Food Science

• Has met any of the following additional requirements:

1. At least three (3) years of continuous experience in

research and/or teaching in the pertinent field, provided that
the following conditions are further met:

i. The applicant must be holding a part-time or full-time

teaching position having at least nine (9) units per
semester in CHED recognized schools/state colleges
and universities (SUCs) and/or actively doing research at

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
the time of filing the application;

ii. The teaching experience should be in the academe

(College Level at the least) in his/her major field of
specialization and academic in nature, leading to a
baccalaureate/master/doctorate degree;

Subjects being taught must be intermediate or advance

in nature as determined by the PD ((& Committee;

iii. In case of research, experience must meet and satisfy

the definitions as provided under Section 2 hereof;

His/her duties/responsibilities/participation must be

technical in nature as determined by the PD 997
Committee;

or

2. Has earned a master’s degree with thesis/special project

or doctorate degree in any of the fields of study
enumerated under Section 1 hereof from a school
recognized by the Commission on Higher Education at the
time of filing of application.

3. Has a commercialized patented invention as the major

inventor and as certified by intellectual Property Office of
the Philippines.

A. Upon Filing of application

B. Specific documentary requirements to be submitted at the

DOST Central Office, Taguig City (through the PD 997
Secretariat), or at the DOST Regional Office:

1. Duly accomplished CS Form 101-C, Dec. 2011 CSC Website or CSC Regional
Office/Field Office
2. Three (3) pieces of identical ID pictures (Refer to Item Requesting Party
No. 2 of the General Documentary Requirements for
specifications)

3. Assessment fee of P200.00 payable to DOST; and

4. Five (5) copies each of the following documents:

a. Duly certified statement of duties and responsibilities

b. Original and photocopy of Transcript of Records (TOR) School concerned

and diploma
c. Recommendation from head of office or school on the Company/School concerned
application for PD 997 eligibility, which shall include a

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
statement regarding his/her assessment of the
applicant’s research or teaching proficiency
d. List of S&T subjects taught/being taught and the School concerned
duration of teaching said subjects, duly certified by the
Dean of the school; and
e. Other documents such as:

• Published research paper/technical reports for concluded Company/School concerned

scientific research, or progress reports for researches still
in progress. The reports must be certified as true copy by
authorities to whom the original copies were submitted.

• Certification of research proficiency indicating the title of School concerned

scientific research project/s the applicant has participated
in and the duration and nature of participation and/or
responsibilities of the applicant in the research project.

B. Upon Claiming of Certificate of Eligibility at the CSC

Specific documentary requirements to be submitted at the

CSC:

1. Original and photocopy of valid ID card (Refer to Item No. Requesting Party
3 of the General Documentary Requirements for the list of
ID cards accepted)

2. Original and photocopy of Birth Certificate of the applicant PSA

authenticated/issued by the PSA [Note: In case the PSA
Birth Certificate is not legible, or the PSA has duly issued
a Negative Certification of Birth (NSO CRS Form No. 1)
printed in PSA security form, the applicant shall, in
addition, submit the original and photocopy of his/her Birth
Certificate authenticated/issued by the Local Civil
Registrar.] 50

3. For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA
(Note: In case the PSA authenticated Marriage Certificate
is not legible, the applicant shall, in addition, submit the
original and photocopy of her Marriage Certificate
authenticated/issued by the Local Civil Registrar.)

4. Certification of No Pending Case/Non-Conviction of Any

Offense (CSC SPEL Form 1, April 2012). CSC RO-ESD

HONOR GRADUATE ELIGIBILITY (HGE)

Who are qualified?

Applicants must meet the following requirements:

• Those who graduated summa cum laude, magna cum laude
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
or cum laude, in their baccalaureate degree, regardless of
the number of years of completion;

• Those who graduated from school year 1972-1973, and

thereafter; and

• Those who graduated in:

▪ Private Higher Education Institution in the Philippines

with baccalaureate/bachelor’s degree recognized by the
CHED; or
▪ State/Local College or University with baccalaureate/
bachelor’s degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents.

Documentary requirements:

1. Original and photocopy of Transcript of Record (TOR) of the School concerned

applicant;

2. Certification from the university/college that the applicant School concerned

graduated summa cum laude, magna cum laude, or cum
laude. (This certification is separate from and on top of the
Transcript of Record); and

3. List of Honor Graduates certified and submitted by the School concerned

School Registrar to the CSC (agency to agency concern).

BARANGAY OFFICIAL ELIGIBILITY (BOE)

Who are qualified?

The BOE shall be granted effective August 1, 2012 to the

following Barangay Officials based strictly on completion of
term of office from 2010 and onwards:

Elective Barangay Officials:

• Punong Barangay/Barangay Captain, regular
Sangguniang Barangay Members, and Sangguniang
Kabataan Chairmen; and
Appointive Barangay Officials:
• Barangay Treasurers, and Barangay Secretaries who
were appointed by the duly elected Punong Barangay.

1. Certification from authorized DILG official at the municipal, DILG

city , provincial or regional level of the services rendered
by the barangay official, using the prescribed CSC-ERPO
Form 1a (February 2017), for elective barangay officials,
or CSC-ERPO Form 1b (April 2012) for appointive
barangay officials.
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certification from the Barangay Chairman on the services Barangay concerned
rendered by the barangay official

3. Duly signed oath-taking certificate or other proofs of having Barangay concerned

been duly elected or appointed such as election returns
and appointment paper;

4. Notarized Affidavit stating that the barangay official was Requesting Party
not employed in the government during his/her term of
office, or service requirement, and that he/she did not
receive any form of salary/compensation, except
honorarium for holding a position in an ex-officio capacity,
during his/her term of office or service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean that
the Barangay Official has not been issued any appointment,
whether permanent, temporary, substitute, co-terminous,
contractual, or casual, and that he/she has not received any
salary/compensation derived from any government agency
plantilla payroll, during his/her term of office, or service
requirement;

5. For appointive barangay officials (Barangay Secretary & DILG

Barangay Treasurer), notarized Affidavit stating that the
appointive barangay official is not related up to the 4th
degree of consanguinity, or of affinity, to the appointing
Punong Barangay;

6. Original/Authenticated and dry-sealed Master List of DILG

Elected/Appointed Barangay Officials issued by the DILG
(agency to agency concern; to be submitted by DILG to
CSCRO); and

7. Other documents as may be deemed necessary by the

CSC Regional Office in verifying authenticity of information
supplied by the barangay official

BARANGAY HEALTH WORKER (BHW) ELIGIBILITY

Who are qualified?

Local Health Board-accredited barangay health worker who

has completed at least two (2) years of college education
leading to a college degree and has voluntarily rendered at
least five (5) years of continuous active and satisfactory service
as an accredited BHW to the community. Services rendered
prior to February 20, 1995, or the date of approval of RA No.
7883 shall not be counted for purposes of the grant.

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For purposes of the grant of BHW Eligibility, services rendered
to the community should meet ALL of the following requisites:

i. The services must be voluntary, meaning, the BHW has

not been employed and has not received any form of
salary, or compensation, except honorarium, in the
entirety of the five-year period for service requirement;

ii. The services rendered must be continuous for a

minimum period of five (5) years, meaning, the BHW
should have served actively and satisfactorily on a full
time basis; and

iii. The services rendered shall be under accredited status

of the BHW, meaning, the applicant-BHW should
already had been accredited by the Local Health Board
before rendering the five-year service requirement.

iv. BHW who had been hired by agency under Job Order
status and/or Contract of Service, may still avail
of/qualify for the grant of BHWE.

1. School certificate or transcript of record [applicant must School Concerned

have completed at least two (2) years of college education
leading to a college degree

2. Certificate of Accreditation issued and signed by the Barangay Health Worker

chairman or authorized official of the Barangay Health Registration and Accreditation
Worker Registration and Accreditation Committee and of Committee and of the Local
the Local Health Board (the Certificate of Accreditation Health Board concerned
must have been issued on or before the start of the five-
year voluntary service)

3. Certification of at least five (5) years of continuous and Local Health Board concerned
satisfactory service as an accredited BHW issued by the
Local Health Board

4. Notarized Affidavit stating that the BHW was not employed Requesting Party
in the government during his/her service requirement, and
that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean that
the BHW has not been issued any appointment, whether
permanent, temporary, substitute, coterminous, contractual, or
casual, and that he/she has not received any salary/
compensation derived from any government agency plantilla
payroll, during his/her service requirement

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
5. Authenticated/Certified copy of Annual Accomplishment Barangay concerned
Reports

6. Original/Authenticated and dry-sealed Registry of Department of Health

Accredited BHW issued by the Department of Health
(agency to agency concern; to be submitted by DOH to
CSCRO)

SKILL ELIGIBILITY (Category II)

Who are qualified?

The various skills eligibilities under CSC MC No. 11, s. 1996,

as amended, are granted to individuals who meet the
requirements of positions, qualifications for which are not
measurable by written tests, such as plant electrician,
automotive mechanic, heavy equipment operator, laboratory
technician, shrine curator, carpenter, draftsman, plumber, and
others.

Category II - refers to positions listed under CSC MC No. 11,

s. 1996, as amended, including CSC MC No. 3, s. 2008 and
CSC MC No. 10, s. 2013, the required eligibility for which can
be obtained by completing one year of very satisfactory actual
work performance under temporary status of appointment.

1. Original and photocopy of Appointment Paper of the Agency concerned

applicant, specifically indicating the status of appointment
as “Temporary” (NOTE: No status of appointment other
than “Temporary” shall be considered for the grant of
eligibility under Category II)

2. Certification (using the prescribed CSC-ERPO Cat. II Form Agency concerned

No. 1, Revised Oct. 2009) from the agency head/highest
HRMO that the appointee obtained at least Very
Satisfactory rating for the two rating periods during the
one-year temporary appointment

3. Statement of Actual Duties and Responsibilities (using the Agency/Office concerned

prescribed CSC-ERPO Cat. II Form No. 2, Jan. 2011) of
the applicant executed by the applicant’s immediate
supervisor

4. Authenticated copy of the applicant’s Performance Rating Agency/Office concerned

Form, duly confirmed by the agency’s Performance
Evaluation and Review Committee (PERC), for the two
rating periods covered by the one-year temporary
appointment.

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY
(FSHGE)

1. For applicants presenting documents originating from School concerned

countries who are not member to the Apostille Convention
(Austria, Finland, Germany and Greece), Certification on
the honors received and baccalaureate degree earned,
duly signed by the authorized/registrar of the foreign
school/college/university bearing the seal of the
college/university, and duly authenticated by a Philippine
Foreign Service Post. The Certification must state/indicate
the equivalent Latin honor in cases of honors with
name/title different from the Latin honors summa cum
laude, magna cum laude, or cum laude. This Certification
is not the Diploma and is separate from the Transcript of
Record.

For applicants presenting Certification on the honors received School concerned and
originating from countries which are members to the Apostille Philippine Foreign Service Post
Convention, authentication is still required, but this time with an
Apostille instead of an Authentication Certificate (“red ribbon”)
as proof of authentication.

2. For applicants presenting Transcript of Records originating CHED

from countries which are not members to the Apostille
Convention (Austria, Finland, Germany and Greece), the
Transcript of Records certified as true copy by the foreign
school (with English translation as applicable) and duly
authenticated by the Philippine Foreign Service Post with
jurisdiction over the foreign school is required.

For applicants presenting Transcipt of Records originating from

countries which are members to the Apostille Convention,
authentication is still required, but this time with an Apostille
instead of an Authentication Certificate (‘red ribbon”) as proof
of authentication.

3. For applicants presenting documents originating from DFA

countries which are not members to the Apostille
Convention (Austria, Finland, Germany and Greece), the
Certification from the Department of Foreign affairs (DFA),
through the Philippine Foreign Service Post, on the status
of operation of the foreign school duly signed by authorized
DFA official, affixed with DFA official dry-seal, and printed
on DFA official letterhead. (Agency to agency).

For applicants presenting documents originating from

countries which are members to the Apostille Convention, the
certification on the status of operation of the foreign school
should come from the foreign government which has
supervision over the school concerned. The certification

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
issued by the foreign government must be apostollized for it to
be used in the Philippines.

BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY

Who are qualified?

• Barangay-based volunteer workers for rendering at least

two (2) years of continuous and satisfactory nutrition
services and other related activities, such as community
health, backyard food production, environmental
sanitation, culture, mental feeding, and family planning to
the barangay.

• BNS who have been hired by agencies under Job Order

status and/or Contract of Service may still avail of/qualify
for the grant of BNSE.

1. Diploma or authentic evidence of completion of high school School concerned

course

2. Certification of residency in the barangay for at least six (6) Barangay concerned
years, and can speak the dialect

3. Certification of completion of the prescribed 10-day Barangay concerned

training course and 20-day practicum in the barangay
where applicant is assigned

4. Certification that the applicant has obtained a passing Barangay concerned

mark in the accomplishment of targets set in the action
plan

5. Copies of monthly accomplishment report (NNC Form 5) Nutrition Action Officer

for the last two years authenticated by the nutrition action concerned
officer

6. Copies of BNS performance evaluation sheets for the last Nutrition Action Officer
two years authenticated by the nutrition action officer for concerned
services rendered from Jan. 1, 1981

7. Certification of at least two-year continuous and Nutrition action officer

satisfactory service as BNS by the nutrition action officer concerned and attested by the
and attested by the district city nutrition program district city nutrition program
coordinator coordinator

8. Copies of Memorandum of Agreement or contract of Barangay concerned

service as BNS for the last two years which includes the
provisions on the following key elements:

• Name of the parties entering into the agreement, or

contract, including their addresses;
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Duration/term/period of agreement, or contract, stating

beginning and ending dates;

• Statement/definition of duties and responsibilities of the

parties involved;

• Date of execution;

• Signatures of the parties;

• Witnesses; and

• Notary

9. Notarized Affidavit stating that the BNS was not employed

in the government during his/her service requirement, and
that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean that
the BNS has not been issued any appointment, whether
permanent, temporary, substitute, coterminous, contractual, or
casual, and that he/she has not received any salary/
compensation derived from any government agency plantilla
payroll, during his/her service requirement

10. Original/Authenticated and dry-sealed List of BNS issued National Nutrition Council
by the National Nutrition Council (agency to agency
concern; to be submitted by NNC to CSCRO)

SANGGUNIAN MEMBER ELIGIBILITY (SME)

Who are qualified?

• For SME (First Level)

o Those who served as Sanggunian Member for an
aggregate period of six (6) years; and
o Those who have completed at least seventy-two (72)
units leading to a baccalaureate/bachelor’s degree
program recognized by CHED from a Private Higher
Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s
degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents

• For SME (Second Level)

o Those who served as Sanggunian Member for an
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
aggregate period of nine (9) years; and
o Those who have completed a baccalaureate/bachelor’s
degree program recognized by CHED from a Private
Higher Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s
degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents

1. For applicant who is a baccalaureate/bachelor’s degree School concerned

holder, original/authenticated and photocopy of Transcript
of Records;

2. For Sanggunian Member First Level Eligibility applicant School concerned

who is not a baccalaureate/bachelor’s degree holder,
certification on the number of units earned and the
baccalaureate/bachelor’s degree being/has pursued duly
signed by authorized official/registrar of the
university/college;

3. Original/Authenticated Master List of qualified Sanggunian DILG

Members issued by the DILG (agency to agency concern);

4. For Sanggunian Members not included in the DILG Master DILG

List, Certification of services rendered by the Sanggunian
Member duly signed by authorized DILG official at the
regional level where he/she has served as Sanggunian
Member (Use CSC SME Form 1, March 2013); and

5. Other documents as may be deemed necessary by the

CSC in verifying authenticity of information supplied by the
applicant.

The grant of eligibility under special laws and CSC issuances involves two (2) stages –
Evaluation of Application, and Processing of Certificate of Eligibility.

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
STAGE 1: Evaluation of Application (CSC Field Office)
(Online filing of 1.1. Preliminarily assess CSC FO
application) completeness of Processor
1. Submit/send application form and
scanned copy supporting document/s
of duly
accomplished >Deficient - Inform
form and requesting party of any
documentary deficiency by issuing a
requirements at Compliance letter
through email
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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
the CSC Field enumerating the missing
Office through- requirements

(insert CSC FO If application/ request is

email address) disapproved/denied –
Provide a notice stating
the reason for the
disapproval/ denial (e.g.
for further evaluation,
correction of personal
information (COPI) etc.).

>Complete – Issue
acknowledgement
receipt containing unique
ID No., name and
designation of
responsible officer/
employee, date and time
of receipt

1.2 Issue order of payment

through email and advice
client to pay
corresponding fee
1.3 Inform client (through
email address provided)
to schedule an
appointment through the
Online
Registration/Appointment
system adopted by the
CSC FO, and to bring
original copy of
supporting documents,
valid ID and printed copy
of the email confirmation
on the day of the
appointment.

2. Pay the 2.1 Process payment and Cashier

corresponding issue OR
PhP
fee/s
500.00
(evaluation 2.2. Record the O.R. and CSC FO
(P200
and processing process the application Processor
evaluation
fee) online or form
fee and
through bank
P300.00
deposit and
processing
submit proof of
fee)
payment
(online receipt
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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
or deposit slip)
through email.
***

2.3 Check if the name of the

applicant is included in
the corresponding
master list provided by
the agency
concerned,including the
consistency of all of the
applicant’s data
indicated therein, affix
initials and date
opposite the applicant’s
data entry
2.4 Fill out the jurat, if
applicable
2.5 Accomplish the “Action
Taken” portion on the
application form, fill the
eligibility data on space
provided as applicable,
and affix signature over
printed name and date
on space provided for
1st Processor
2.6 Review the application
and documentary
requirements, affix
initials on the masterlist,
make final evaluation
on validity of the
application’s approval,
and affix signature over
printed name and date
on space provided for
2nd Processor on
application form

2.7 Encode the data in the

Special Eligibility
System.

3. Personally 3.1 Validate authenticity of 1st Processor

appear to the presented documents.
CSC FO to-
3.2 If in order, give the duly
>submit original evaluated and
copy of approved application

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 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
documentary form*
requirements;
and

>receive
evaluated and
approved
application form

*The client may be advised regarding the following options to -

1. Personally file his/her application for processing at the CSC RO/ESD;
2. Wait for the advisory to claim his/her CoE at the CSC FO; or
3. Provide a prepaid self-addressed return envelope or payment for courier fee.

STAGE 2: Processing of CoE-CSC Regional Office-ESD

1. (Client may opt 1.1 Receive the OR and 1st Processor/
to personally file process the application Cashier
his/her form.
application for
processing) 1.2 Print the CoE draft on
Present to ESD paper
and present OR
and application
form to the
attending Action
Officer.
2. Review the draft 2.1 Stamp the draft CoE 1st Processor
CoE (particularly with “Checked by” and
as to his/ her present the same to the
name and date applicant for review.
and place of
birth) and affix 2.2 Print the CoE *
signature on the
draft CoE and
signature over
printed name
and the date on
the “Checked
by” portion.
*The printing of Certification of Eligibility (CoE) in Yellow Security Paper is a separate process.
The eligible shall accomplish the Eligibility/Examination Records Request Form (ERRF) and pay
a separate certification fee of P100.00
2.3 Check proper and
accurate printing of the
CoE and endorse the
same, together with the
2nd Processor
rest of the documents,
to the Directors for
signature

143
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
2.4 Reviewing the
Directors/
documents, and sign
Authorized
the CoE
Signatory
2.5 Record the application
data on the
corresponding
Logbook, and prepare 1st Processor
the receiving
photocopies of the CoE

3. Receive the 3. Release the fully

original CoE accomplished original
and ORs and CoE to the applicant,
sign the together with the
receiving original ORs and the
copies and the application receipt stub
Logbook and accomplish
appropriate portion in
the receiving copies

In the event that the client opted not to personally file his/her application for processing, the CoE
file copy (not to be released to client) should no longer be required to be signed by the client and
the CoE printed on security paper be authorized to be released via mail/courier directly to the
client. As such, clients shall be required to provide a prepaid self addressed return envelope or
payment for courier fee.
TOTAL P500.00 Three (3)
working days
upon receipt of
complete
documents.

Twenty (20)
working days
for CSC FO-
Tawi-Tawi and
other Island-
Based Field
Offices (upon
receipt of
complete
documents)

Above cited
number of
working days
maybe
extended only
once for the
same number

144
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

Note: Application Form is available FREE OF CHARGE at any CSC office, or may be
downloaded from the CSC website www.csc.gov.ph

The grant of eligibility for Scientific and Technological Specialist involves three (3) stages –
Evaluation of Application by DOST, Evaluation and Processing of Certificate of Eligibility by CSC

For the grant of SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS) ELIGIBILITY

STAGE 1: Filing and evaluation of application for STSE is conducted at the DOST. After
assessment by PD 997 Committee, all documentary requirements of
approved/qualified applicants are forwarded at the CSC Regional Office
concerned for the processing of the Certificate of Eligibility.
STAGE 2: Processing of the Certificate of Eligibility
1. The received documents will undergo Preliminary Assessment by the CSC RO.
Any Deficiency - Inform applicant or requesting party and enumerate the missing requirements
No Deficiency - Assign unique ID No. and Acknowledgement Receipt
2. The CSC RO concerned will inform the client that the request for STS Certificate of Eligibility
is ready for processing.
*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall
observe proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

Clients are required to schedule an appointment through the Online Scheduling System adopted by the Regional
Offices.

During the scheduled date of transaction, client must submit the fully accomplished Form/s together with the required
documents. Claiming of Certificate/s may be done through a representative, provided that additional requirements
(authorization letter and original valid ID of the requesting party) are presented together with the client's personally
accomplished application form.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the
form of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from
the client is not feasible, other means of communication such as, but not limited to, emails and/or short message
service (SMS) can be done to ensure that client is properly notified.

145
15. Request to Request for In-House Training

Upon request of a government agency, CSC conducts in-house training subject to agreed terms
and conditions including payment of appropriate fees. *

Office or Division: Human Resource Division (HRD)

Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: Government Agencies requesting Conduct of Learning and
Development Programs/Resource Persons Services

CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1. Submit letter 1.1 Receive request Receiving Staff
request and assign client (Office of the
transaction no. if Regional Director
applicable (ORD)/PALD)
1.2 Forward letter
ORD/PALD Staff
request to HRD
1.3 Receive request
HRD
and assign client
Action Officer
transaction no.
1.4 Prepare
Acknowledgement
Letter
1.5 Conduct preliminary
assessment and
evaluation

Any Deficiency – Inform

requesting party and
HRD Actiion
enumerate the missing
Officer
requirements

No Deficiency - Assign
unique ID No. and
Acknowledgement
Receipt

146
 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1.6 Review and approve
Request

If approved – send letter

to requesting agency
confirming the date of
conduct of training Director III/IV

If denied – send letter

informing the requesting
agency of the reason/s
for disapproval
1.7 Conduct
conversation with
requesting agency,
identify SME, prepare Requesting agency
course brief, and HRD
customized design,
proposal and MOA.
2. Client pay
Appropriate
appropriate Requesting agency
fee
training fee**
TOTAL Twenty (20)
working days
upon
confirmation of
the conduct of
the training

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032***
* CSC RO-HRD continues to conduct in-house and public offering courses online such as webinars even during this
pandemic
** Any mode of and proof of payment such as electronic receipt, screen shot of bank transfer, or deposit slip, whichever
is applicable/available shall be allowed to facilitate payment of training fee/s
***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.
147
16. Issuance of Certified Copies of Documents - (Appointment papers, Service
Cards, CSC Records and CSC Issuances/ Resolutions)-Online Request

Authorized parties may request copies of their personal records in the Commission to be used for
specific purposes.
Office or Division: Division Concerned, CSC Regional Office
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
G2B – Government to Business
Who may avail: 1) Any requesting party as it pertains to his/her personal records;
2) The Head of the Agency, the Human Resource Management
Officer or the Administrative Officer of the Agency to which the
employee concerned belongs;
3) Courts and administrative bodies exercising quasi-judicial or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases; and
4) Such other officials or entities duly authorized by competent
authorities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished Personnel Records Request • Downloadable at CSC website
Form (PRRF) • Public Assistance and Liaison Division
(PALD), CSC Regional Office
2. Self-addressed stamped envelope or Prepaid
Pouch, and copy of proof of payment (electronic
receipt or deposit slip paid to CSC Regional
Office Land Bank Account)
3. Scanned copy of at least one ID card (front
and dorsal side) of the requesting party, valid
(not expired) on the date of transaction, as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s LTO
Lic111ense (LTO O.R. must be presented
together with old Driver’s License; O.R. alone
is not allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
148
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

4. If the request is filed through a representative, • Requesting party

scanned copy of an authorization letter or • SPA - requesting party
Special Power of Attorney (SPA) and scanned • ID - same as indicated above
copy of one (1) valid ID (front and dorsal side)
of the representative

CLIENT FEES TO BE PROCESSING PERSON

CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
(Online 1.1 Retrieve scanned Action Officer of
Request) copy of accomplished the Division
1.Submit/send PRRF and concerned
scanned copy documentary
duly requirements sent by
accomplished the client
PRRF and 1.2 Preliminarily assess
documentary completeness of
requirements request form and
and send to- supporting
document/s
(insert CSC RO
email address • Incomplete -
here) Inform requesting
party of any
deficiency by
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 CLIENT FEES TO BE PROCESSING PERSON
CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
issuing a
Compliance Letter
enumerating the
missing
requirements
through contact
details provided

• Complete – Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt through
contact details
provided

1.3 Retrieve the Action Officer of

requested records, the Division
issue Order of concerned
Payment and advise
client to pay the
corresponding fee if
records are available.

● If records are not

available, inform the
client that requested
records are not available
through the email
address provided
2. Pay the 2.1 Validate with the
corresponding Cashier if payment
fee online or was received Action Officer of
through bank 2.2 Process payment and the Division
deposit and issue OR; record OR concerned
submit proof of
payment (online ● Reproduce the
receipt or requested records
deposit slip)
through email.
***

150
 CLIENT FEES TO BE PROCESSING PERSON
CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
3. Receive the 3. Mail the requested Action Officer of
document documents using the the Division
requested self-addressed concerned
stamped envelope or
Prepaid Pouch
provided by the
requestor.

TOTAL Appointment – One (1)

PhP 30.00; working day
upon receipt of
Service complete
Card/Record - documents
PhP 40.00
Above cited
CSC Records- number of
P10.00/page working days
maybe
CSC extended only
Issuances/ once for the
resolutions- same number
P10.00/page of days
pursuant to
Authenticated Rule VII, Sec.
copies of 3(b) of JMC
Certificate of No. 2019-001
Attendance to on the IRR of
L&D RA 11032**
Interventions-
P10.00

*Face to face transaction is discouraged. Transacting clients are required to schedule an appointment through the Online
Scheduling System adopted by the Field Office. Action Officers/Service Providers shall, at all times, observe
precautionary measures by wearing medical masks, frequent handwashing, among other measures in attending to
clients as defined in OM No. 16, s. 2020 on Adoption of Alternative Work Arrangements and Other Precautionary
Measures in Light of Code Red Sub-Level 2.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

151
17. Handling of queries/ request for Assistance on Civil Service Matters (Online
and Walk-in)3
RO-PALD provides general information on civil service matters and handles requests for assistance
on CSC services.

Office or Division: CSC RO-PALD, Regional Office/ CSC RO-PACD Officer of

the Day
Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Get queuing 1. Assign client None CSC RO-
number and wait transaction number PACD
for it to be called. and attend to client's Officer of the
inquiry Day

2. Inform the Action Division

Officer regarding 2. Provide reply to simple receiving the
the query or queries/ request for concern
request for assistance
assistance.
● for complex queries/
requests for assistance,
advise client that the
matter will be referred to
the appropriate office

● request the client to fill

out request form

3. Prepare a referral letter

and forward the
concern to the
responsible office

3In view of the pandemic, the following protocols may be implemented: No Visitor Policy or No Walk-in Clients. All
queries and requests for assistance on CS matters must be received through email, messenger, phone call or text
messaging (SMS) and will be replied in the same manner.

However, clients are not prevented from coming to the CSC RO for these services as long as they go through the Online
Scheduling System.
152
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
3. For concerns to within the day.
be referred to 4. Give client appropriate
other CSC instructions on
office/governme how/where to follow up
nt office, fill out a especially if referred to
request form. another office/agency.
(The receiving office will
provide concrete action
within three working days.
If request is denied/
disapproved – the
receiving office will send a
written notice citing the
ground for denial/
disapproval of the
request.)
FOR ONLINE TRANSACTIONS
1. Send the 1. Assign customer RO Action
complete details reference number. Officer
of the feedback to 2. Evaluate
email@contactce completeness of the
nterngbayan.gov. information provided
ph. and request additional
information when
2. Upon receipt of necessary.
the reply, fill out 3. Provide reply to simple
the Customer concerns. For complex
Feedback and concern, acknowledge
Satisfaction receipt of the email and
Survey. advise customer that
the matter will be
referred to the
appropriate office.
4. Prepare and send a
referral letter to the
concerned office within
three working days.
5. Give client appropriate
instructions on
how/where to follow
up especially if
referred to another
office/agency.
(The receiving office will
provide concrete action to
the customer. If request is
denied/ disapproved – the
receiving office will send a
written notice citing the
ground for denial/

153
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
disapproval of the
request.)
TOTAL None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

*Face to face transaction is discouraged. However, walk-in clients requesting assistance on CS matters are required to
register through the onl;ine scheduling system adopted by the Regional/Field Office and shall observe proper health
protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

154
18. Response to Job Applications
This describes the procedures employed by the RO-HRD in handling Job application submitted by
individuals who are interested to join the CSC workforce. (Receipt and reply to application letters.)

Office or Division: CSC RO -HRD

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Application letter with complete set of
requirements, as follows:
1. Fully accomplished Personal Data Sheet (CS • Can be downloaded at www.csc.gov.ph
Form No. 212, Revised 2017) with ID picture
taken within the last 6 months 3.5 cm x 4.5 cm
(passport size); the PDS should be subscribed
and sworn to before the highest ranking
HRMO in the agency, any officer authorized to
administer oath, or a notary public • Can be downloaded at www.csc.gov.ph
2. Work Experience Sheet, if applicable;
3.Scanned copy of performance rating of at
least VS in the last rating period (if applicable);
4. Scanned copy of certificate of eligibility/rating/
license, if applicable; and
5. Scanned copy of Transcript of Records.

FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
1. Submit application 1. Receive/Retrieve Principal:
letter*** (through application Chief HRS of
email), together with documents HRD
the complete set of submitted/sent by
requirements (items a the applicant Alternate:
to e) Addressed to The Supervising
CSC Regional Director 2. Record the HRS of HRD
email address: application to the
database of
(insert CSC RO email applicants and Action Officers
address here) forward the at HRD
application to the
AO in-charge of
the vacancy
***may opt to send None
155
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
through snail/ 3. Assess
registered mail, or hand- completeness of
carry) documents

• Incomplete-
Issue
acknowledgment
receipt
containing
missing
requirements

• Complete-Issue
acknowledgment
receipt
containing

*Unique ID no.
*Name and
designation of
responsible officer/
employee
*Date and time of
receipt
4. Evaluate Action Officers
qualification of at HR
the applicant vis-
à-vis the
qualification
standards (QS)
of the vacancy

5. Draft a letter Action Officers

reply informing at HR
the applicant of
the status of
his/her
application, if:

• Meeting QS
• Not meeting QS
6. Review/approve RO Dir. IV/Dir.
draft letter reply III

7. Send letter reply Action Officers

to applicant at HR
through email
TOTAL None Three (3)
working days
156
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
upon receipt of
complete
documents

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

*Should applicants prefer to hand-carry their application documents, they are advised to observe proper health protocols
adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

157
CSC Field Office Services

158
1. Posting of Vacant Positions in the Government
Vacant positions in the career service, including vacant executive/managerial positions in the second
level that are authorized to be filled, together with their corresponding qualification standards and
plantilla item numbers, shall be published and posted in three (3) conspicuous places in
accordance with the provisions of RA Nos. 7041 and 7160. All agencies shall submit a list of their
vacant positions in electronic and printed copies to the CSC FO concerned.

Office or Division: CSC Field Office

Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs, SUCs,
LUCs)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

List of Vacant Positions authorized to be filled and their • CS Form 9 Revised 2018 - CSC
corresponding qualification standards and plantilla RO/FO
item numbers (CS Form 9 Revised 2018) in electronic
or sent through e-mail and printed copies

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
1. Submit CS 1.1 Accept and post CSC FO Action
Form 9, Revised CS Form 9 in the Person
2018 in CSC FO’s
electronic and bulletin board.
printed copy**
(signed by the
Agency HRMO) 1.2 Forward
to CSC FO electronic copy
(correctly filled
>Submission of out CS Form 9)
hard copy applies through e-mail to
to (i.e. Basilan, Sulu the CSC RO
and other island/ within one
mountainous working day upon
provinces areas its receipt from
with internet the requesting
connectivity agency.
problem/s.

159
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
TOTAL None One (1) working
day upon receipt
of complete
documents

Above cited
number of
working day
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032****

* Should there be a need to personally appear in the FO due to internet connectivity problem, client shall book an
appointment through online appointment system observe proper health protocols adopted by the CSC in view of the
COVID-19 pandemic.

** The submission of the electronic copy of the Request for Publication of Vacant Positions (CS Form No. 9, Revised
2018) to the CSC Field Office (CSC FO) concerned through electronic mail (e-mail) shall be continued. The electronic
copy received by the CSC FO concerned shall be forwarded to the CSC Regional Office (CSC RO) concerned which
shall publish the same in the CSC Bulletin of Vacant Positions in the Government in the CSC Website. The
corresponding hard copy shall be submitted to the CSC FO concerned within sixty (60) calendar days after the lifting of
the ECQ/MECQ, for reference and records purposes. ((MC No. 14, s. 2020)

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

160
2. Processing of Examination Application (CSE - Pen and Paper Test -
Professional and Sub-Professional Level) Online

An individual wishing to take the CSE-PPT Professional and Sub-Professional needs to fill out an
application for such. This provides vital information about the applicant and guides the processor in
determining his/her eligibility to take the examination.

Office or Division: CSC Field Office

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: • Filipino Citizen, at least 18 years old, and of good moral character.
• Has no criminal record, or has not been convicted by final judgment
of an offense or crime involving moral turpitude.
• Has not been dishonorably discharged from military service, or
dismissed for cause from any civilian position in the government.
• Must have not taken the same level of career service examination,
regardless of mode, within three (3) months from the last
examination taken.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Fully accomplished application form (Revised CS 1. Examination Application Form is
Form No. 100). The spaces for “Signature of available FREE OF CHARGE at any
Applicant” and “Right Thumbmark” on the form CSC Regional Office/Examination
should be left blank. These shall be Services Division (ESD)/CSC Field
accomplished in the presence of the CSC Office, or may be downloaded from the
processor. CSC website www.csc.gov.ph >
Downloads > Forms
2. Four (4) copies of identical pictures with 2. Photo-printing services / photo studio
specification as follows:

a. Philippine passport size (4.5cm x 3.5cm or 1.78

inches by 1.4 inches) compliant with the
specifications listed in the application form;
b. Original and photo copy of any valid ID
containing Applicant’s clear picture, date of birth
signature and signature of Authorized Head of
the issuing agency as prescribed in CSC MC No.
2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO
O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student
Driver’s Permit;
• Passport; DFA
161
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT the exam

3. Copy of proof of payment (electronic receipt or

deposit slip) paid to CSC Regional Office Land
Bank Account)

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Secure application
form or download
the same from the
CSC website
(www.csc.gov.ph)
2. Submit 2.1 Accept and Action Officer
accomplished preliminarily assess
application form completeness of
(without affixing application
signature and requirements
thumbprint), and • Incomplete -
proof of payment Inform requesting
such as electronic party of any
receipt, screen deficiency by
shot of bank issuing a
transfer, or deposit Compliance
162
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS
BE PAID TIME RESPONSIBLE
slip, whichever is Letter
applicable/availabl enumerating the
e and send it missing
through the requirements
following email through contact
address: details provided
• Complete – Issue
(insert CSC RO email Acknowledgemen
address) t Receipt
containing unique
ID No., name and
designation of
responsible
officer/ employee,
date and time of
receipt through
contact details
provided
2.2 Verify examination
records of applicant
through DIBAR**
System.

• If applicant is
qualified to take
examination,
return application
form and advise
client to pay the
examination fee
to the cashier.

• If applicant is not
qualified, inform
applicant of the
reason for the
disqualification,
and return the
application form.

•
3. Pay the 3.1 Process payment
examination fee and issue OR; record
online or through OR
bank deposit and Cashier/
submit proof of 3.2 Inform client (through Deputized
payment (online email address Cashier
receipt or deposit provided) to schedule
slip) through an appointment
email. *** through the Online
163
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS
BE PAID TIME RESPONSIBLE
Registration/Appoint
ment system adopted
by the Region, and to
bring his/her valid ID
and other
requirements
together with the
printed copy of the
email confirmation on
the day of the
appointment.
2. In the presence of 2.2 Require applicant to
the Action Officer, properly affix
affix signature and signature and
thumbprint on the thumbmark
Action Officer
processed
application form 2.3 Give examination
receipt slip and
Examinee Guide
TOTAL P500.00 One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032****

*Face to face transaction is discouraged. Client may opt to deposit the corresponding fee through the official Bank
Account of the CSC RO, (insert Back Account No.) and send a scanned duplicate copy of the Deposit Slip, via email or
Messenger to serve as basis for the issuance of Official Receipt.

**DIBAR System is already incorporated in the CSEVS (internal), which could be accessed by the CSC ROs and CSC
FOs.

***Transacting clients are required to schedule an appointment through the Online Scheduling System adopted by the
Regional Office. Action Officers/Service Providers shall, at all times, observe precautionary measures by wearing
medical masks, frequent handwashing, among other measures in attending to clients as defined in OM No. 16, s. 2020
on Adoption of Alternative Work Arrangements and Other Precautionary Measures in Light of Code Red Sub-Level 2.

164
During the scheduled date of transaction, client must submit the fully accomplished Form/s together with the required
documents.

****1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form
of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the
client is not feasible, other means of communication such as, but not limited to, emails and/or short message service
(SMS) can be done to ensure that client is properly notified.

165
3. Grant of Eligibility Under Special Laws and CSC Issuances
Apart from passing written examination, individuals may acquire civil service eligibilities provided
under special laws and other CSC issuances.

Office or Division: CSC Field Office ( Evaluation of Application only)

Classification: Simple; Highly Technical (For request from Tawi-Tawi and other island-
based and far-flung areas)
Type of Transaction: G2C – Government to Citizens
Who may avail: • Citizen of the Republic of the Philippines;
• At least 18 years of age at the time of application;
• Has not been found guilty of crime involving moral turpitude or of
infamous, disgraceful or immoral conduct, dishonesty, drunkenness
or addiction to drugs;
• Has not been previously found guilty of offenses relative to, or in
connection with the conduct of a civil service examination; and
• Has not been dismissed from the service for cause.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

GENERAL REQUIREMENTS
General Requirements and Special Requirements Application Form is available FREE
depending on the type of eligibility applied for: OF CHARGE at any CSC office, or
may be downloaded from the CSC
(shall apply to all types of eligibility granted under special website www.csc.gov.ph
laws and CSC issuances)

1. Properly accomplished Application Form:

Form Type of Eligibility

CS Form 101-A (Revised, Electronic Data
December 2011) Processing Specialist
Eligibility (EDPSE)
CS Form 101-B (Revised, Veteran Preference Rating
December 2011) Eligibility (VPRE)
CS Form 101-C (Revised, Scientific and
December 2011) Technological Specialist
Eligibility (STSE)
CS Form 101-D (Revised, Honor Graduate Eligibility
September 2013) (HGE)
CS Form 101-E (Revised, Barangay Official Eligibility
February 2017) (BOE)
CS Form 101-H (Revised, Barangay Health Worker
December 2011) Eligibility (BHWE)
CS Form 101-G (Revised, Skills Eligibility – Category

166
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
September 2013) Category II
II (CSC MC 11, s. 1996, as
Amended)
CS Form 101-K (December Foreign School Honor
2013) Graduate Eligibility
(FSHGE)
CS Form 101-I (December Barangay Nutrition
2011) Scholar Eligibility (BNSE)
CS Form No. 101-J Sanggunian Member
(Revised, Dec. 2018) Eligibility (SME)

2. Three copies of identical pictures with specification as

follows:
a. Philippine passport size (4.5cm x 3.5cm or 1.78
inches by 1.4 inches), compliant with the
specifications listed in the application form.
b. Original and photo copy of any valid ID containing
Applicant’s clear picture, date of birth signature and
signature of Authorized Head of the issuing agency
as prescribed in CSC MC No. 2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver's License/ Temporary Driver's License (LTO LTO
O.R. must be presented together with old Driver's
License; O.R. alone is not allowed)/Student Driver's
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter's ID Voter's Certification; COMELEC
• BIR Taxpayer's ID (ATM type/TlN card type with BIR
picture);
• PhilHealth ID (must have the bearer's name, clear PhilHealth
picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/
Office
• School ID, Requesting party’s school
• Police Clearance/Police Clearance Certificate; PNP
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman's Book; MARINA
• HDMF Transaction ID, HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides

167
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• Senior Citizen's ID, Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting
beginning with the May 3, 2015 CSEPPT) party took the exam

3. Original and photocopy of Birth Certificate of the PSA

applicant authenticated/issued by the Philippine
Statistics Authority (PSA);

N.B.: In case where the PSA Birth Certificate is not legible, LCR
or the PSA has duly issued a negative certification of birth
(PSA CRS Form No. 1) printed in PSA security form, the
applicant shall, in addition, submit the original and
photocopy of his/her birth certificate authenticated/issued by
the Local Civil Registrar (LCR).

4. For female married applicants, original and photocopy PSA

of Marriage Certificate authenticated/issued by the PSA;

N.B.: In case where the PSA authenticated Marriage

Certificate is not legible, the applicant shall, in addition, LCR
submit the original and photocopy of her Marriage
Certificate authenticated/issued by the LCR.

5. Certification of No Pending Case/Non-Conviction of Any CSC RO-Legal Services Division

Offense (CSC SPEL Form 1, April 2012); and

6. If the application is filed through a representative:

a. Authorization letter or SPA executed by the

applicant; and
b. Original and photocopy of at least one (1) valid ID
card of the representative, as listed under Item No.
3 above.
SPECIFIC DOCUMENTARY REQUIREMENTS
(Shall apply depending on the type of eligibility)
A. ELECTRONIC DATA PROCESSING SPECIALIST
(EDPS) ELIGIBILITY

Who can apply?

Passers of the proficiency test, or training course conducted

by the Information and Communications Technology Office
[ICTO] (formerly National Computer Center) on the
following: Systems Analysis and Design, Computer
Programming, Java, MS Access, or Visual Basic; C# and
V.B. Net

168
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Specific Requirements:

For Training Course:

Original and certified copy of the Certificate of Proficiency DICT
issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

2. Original and photocopy of the Certificate of Completion DICT

issued by the DICT; and

3. Original and photocopy of the Grade Slip issued by DICT. DICT

For Proficiency Test:

1. Original and certified copy of the Certificate of Proficiency

issued by the DICT on the following computer courses: DICT
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

2. Original and photocopy of the Notification Slip issued by

DICT. DICT

VETERAN PREFERENCE RATING (VPR) ELIGIBILITY

Who are qualified?

Any of the following individuals, in the alternative, is qualified

to avail of the VPRE:

• The veteran himself/herself; or

• The veteran’s spouse; or

• Any one of the veteran’s children.

Specific Requirements:

1. Original and photocopy of Birth Certificate (PSA or LCR PSA

authenticated) of the Veteran;

2. Original and photocopy of Marriage Contract (PSA or PSA

LCR authenticated) of the Veteran;

3. Affidavit of Waiver to be executed by the veteran only if Requesting Party

still alive; or Joint Affidavit of Waiver by the veteran’s
surviving spouse and other children, if the veteran is
deceased and one of his/her children is availing of the
grant;

169
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4. Original and photocopy of Death Certificate (PSA or LCR PSA
authenticated) of the veteran, if deceased; N.B. The
requirement for Death Certificate also includes that of the
veteran’s spouse and/or any child, if deceased.)

5. Original and photocopy of Marriage Contract (PSA or PSA

LCR authenticated) of the Applicant (if the applicant is
either the spouse, or a female married child of the
veteran)

6. Original and photocopy of the Report of Rating in the CS CSC-IRMO/CSC Regional Office
examination where the VPR shall be applied; and concerned

7. Verification Slip of the applicant’s examination CSC-IRMO/CSC Regional Office

result/rating issued by CSC-IRMO/CSC Regional Office concerned
concerned

Other Requirements:

Original/Authenticated copy and photocopy of the following

(if the applicant’s name has been changed, or has
discrepancy with the name of the veteran):

▪ Order/Resolution/Decision issued by the CSC or the CSC-IRMO/CSC Regional Office

Court on the correction of name of the applicant; and or Court concerned

▪ Affidavit/s used/presented to support the CSC/Court Requesting Party

Order on the correction of name of the applicant (may
be executed by the applicant, or other disinterested
parties); and

▪ Other documents as may be deemed necessary upon

evaluation of the VPR application.

SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS)

ELIGIBILITY

Application for the grant of Scientific and Technological

Specialist Eligibility is filed, evaluated and processed at the
Department of Science and Technology (DOST).

The Certificate of Eligibility for STSE is claimed at the CSC

Regional Office concerned.

Who can apply?

• An applicant must have at least a Bachelor's degree in

areas enumerated in Section 1 of the IRR (Revised
2009):

A. Natural Sciences

170
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Astronomy
Astrophysics
Biological Sciences
Biology (S & T)
Microbiology
Botany
Molecular Biology and Biotechnology
Ecology
Physical Anthropology
Marine Biology
Zoology
Geological Sciences
Archeology
Geophysics
Paleontology
Seismology
Meteorology
Oceanography
Physics/Applied Physics

B. Engineering Sciences
Biological Engineering
Manufacturing Engineering
Ceramic Engineering
Materials Engineering
Computer Engineering
Mechatronics Engineering
Food Engineering
Petroleum Engineering
Geothermal Engineering
Railway Engineering
Industrial Engineering
Textile Engineering
Nuclear Engineering

C. Mathematics and Information and Communication

Technology
Applied Mathematics
Computer Science
Information Technology
Pure Mathematics
Statistics

D. Other Disciplines
Environmental Science
Food Science

• Has met any of the following additional requirements:

1. At least three (3) years of continuous experience in

research and/or teaching in the pertinent field, provided

171
 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
that the following conditions are further met:

i. The applicant must be holding a part-time or full-time

teaching position having at least nine (9) units per
semester in CHED recognized schools/state colleges
and universities (SUCs) and/or actively doing research
at the time of filing the application;

ii. The teaching experience should be in the academe

(College Level at the least) in his/her major field of
specialization and academic in nature, leading to a
baccalaureate/master/doctorate degree;

Subjects being taught must be intermediate or advance

in nature as determined by the PD 997 Committee;

iii. In case of research, experience must meet and satisfy

the definitions as provided under Section 2 hereof;

His/her duties/responsibilities/participation must be

technical in nature as determined by the PD 997
Committee;

or

2. Has earned a master’s degree with thesis/special project

or doctorate degree in any of the fields of study
enumerated under Section 1 hereof from a school
recognized by the Commission on Higher Education at
the time of filing of application.

3. Has a commercialized patented invention as the major

inventor and as certified by intellectual Property Office
of the Philippines.

A. Upon Filing of application

B. Specific documentary requirements to be submitted at

the DOST Central Office, Taguig City (through the PD
997 Secretariat), or at the DOST Regional Office:

1. Duly accomplished CS Form 101-C, Dec. 2011 CSC Website or CSC Regional
Office/Field Office
2. Three (3) pieces of identical ID pictures (Refer to Item Requesting Party
No. 2 of the General Documentary Requirements for
specifications)

3. Assessment fee of P200.00 payable to DOST; and

4. Five (5) copies each of the following documents:

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. Duly certified statement of duties and responsibilities Company/School concerned

b. Original and photocopy of Transcript of Records School concerned

(TOR) and diploma Company/School concerned

c. Recommendation from head of office or school on School concerned

the application for PD 997 eligibility, which shall
include a statement regarding his/her assessment of
the applicant’s research or teaching proficiency

d. List of S&T subjects taught/being taught and the Requesting Party

duration of teaching said subjects, duly certified by
the Dean of the school; and

e. Other documents such as:

Published research paper/technical reports for Company/School concerned

concluded scientific research, or progress reports for
researches still in progress. The reports must be
certified as true copy by authorities to whom the original
copies were submitted.

• Certification of research proficiency indicating the

title of scientific research project/s the applicant has
participated in and the duration and nature of
participation and/or responsibilities of the applicant
in the research project.

B. Upon Claiming of Certificate of Eligibility at the CSC

Specific documentary requirements to be submitted at the

CSC:

1. Original and photocopy of valid ID card (Refer to Item Requesting Party

No. 3 of the General Documentary Requirements for the
list of ID cards accepted)

2. Original and photocopy of Birth Certificate of the PSA

applicant authenticated/issued by the PSA [Note: In case
the PSA Birth Certificate is not legible, or the PSA has
duly issued a Negative Certification of Birth (NSO CRS
Form No. 1) printed in PSA security form, the applicant
shall, in addition, submit the original and photocopy of
his/her Birth Certificate authenticated/issued by the
Local Civil Registrar.] 50

3. For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA
(Note: In case the PSA authenticated Marriage
Certificate is not legible, the applicant shall, in addition,
submit the original and photocopy of her Marriage

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate authenticated/issued by the Local Civil
Registrar.)

4. Certification of No Pending Case/Non-Conviction of Any CSC RO-ESD

Offense (CSC SPEL Form 1, April 2012).

HONOR GRADUATE ELIGIBILITY (HGE)

Who are qualified?

Applicants must meet the following requirements:

• Those who graduated summa cum laude, magna cum
laude or cum laude, in their baccalaureate degree,
regardless of the number of years of completion;

• Those who graduated from school year 1972-1973, and

thereafter; and

• Those who graduated in:

▪ Private Higher Education Institution in the Philippines

with baccalaureate/bachelor’s degree recognized by
the CHED; or
▪ State/Local College or University with
baccalaureate/bachelor’s degree included in its
charter, or baccalaureate/ bachelor’s degree duly
approved by its Board of Trustees/Board of
Regents.
School concerned
1. Original and photocopy of Transcript of Record (TOR) of
the applicant;
School concerned
2. Certification from the university/college that the applicant
graduated summa cum laude, magna cum laude, or cum
laude. (This certification is separate from and on top of
the Transcript of Record); and
School concerned
3. List of Honor Graduates certified and submitted by the
School Registrar to the CSC (agency to agency
concern).
BARANGAY OFFICIAL ELIGIBILITY (BOE)

Who are qualified?

The BOE shall be granted effective August 1, 2012 to the

following Barangay Officials based strictly on completion of
term of office from 2010 and onwards:
• Elective Barangay Officials:
Punong Barangay/Barangay Captain, regular
Sangguniang Barangay Members, and Sangguniang
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Kabataan Chairmen; and
• Appointive Barangay Officials:
Barangay Treasurers, and Barangay Secretaries who
were appointed by the duly elected Punong Barangay.

1. Certification from authorized DILG official at the DILG

municipal, city , provincial or regional level of the services
rendered by the barangay official, using the prescribed
CSC-ERPO Form 1a (February 2017), for elective
barangay officials, or CSC-ERPO Form 1b (April 2012)
for appointive barangay officials.

2. Certification from the Barangay Chairman on the services Barangay concerned

rendered by the barangay official

3. Duly signed oath-taking certificate or other proofs of Barangay concerned

having been duly elected or appointed such as election
returns and appointment paper;

4. Notarized Affidavit stating that the barangay official was Requesting Party
not employed in the government during his/her term of
office, or service requirement, and that he/she did not
receive any form of salary/compensation, except
honorarium for holding a position in an ex-officio
capacity, during his/her term of office or service
requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean
that the Barangay Official has not been issued any
appointment, whether permanent, temporary, substitute,
coterminous, contractual, or casual, and that he/she has not
received any salary/compensation derived from any
government agency plantilla payroll, during his/her term of
office, or service requirement;

5. For appointive barangay officials (Barangay Secretary & DILG

Barangay Treasurer), notarized Affidavit stating that the
appointive barangay official is not related up to the 4th
degree of consanguinity, or of affinity, to the appointing
Punong Barangay;

6. Original/Authenticated and dry-sealed Master List of DILG

Elected/Appointed Barangay Officials issued by the DILG
(agency to agency concern; to be submitted by DILG to
CSCRO); and

7. Other documents as may be deemed necessary by the

CSC Regional Office in verifying authenticity of
information supplied by the barangay official
BARANGAY HEALTH WORKER (BHW) ELIGIBILITY

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Who are qualified?

• Local Health Board-accredited barangay health worker

who has completed at least two (2) years of college
education leading to a college degree and has voluntarily
rendered at least five (5) years of continuous active and
satisfactory service as an accredited BHW to the
community. Services rendered prior to February 20,
1995, or the date of approval of RA No. 7883 shall not
be counted for purposes of the grant.

For purposes of the grant of BHW Eligibility, services

rendered to the community should meet ALL of the following
requisites:

i. The services must be voluntary, meaning, the BHW has

not been employed and has not received any form of
salary, or compensation, except honorarium, in the
entirety of the five-year period for service requirement;

ii. The services rendered must be continuous for a

minimum period of five (5) years, meaning, the BHW
should have served actively and satisfactorily on a full
time basis; and

iii. The services rendered shall be under accredited status

of the BHW, meaning, the applicant-BHW should
already had been accredited by the Local Health Board
before rendering the five-year service requirement.

iv. BHW who had been hired by agency under Job Order
status and/or Contract of Service, may still avail
of/qualify for the grant of BHWE.

DOCUMENTARY REQUIREMENTS:

1. School certificate or transcript of record [applicant must School Concerned

have completed at least two (2) years of college
education leading to a college degree.

2. Certificate of Accreditation issued and signed by the Barangay Health Worker

chairman or authorized official of the Barangay Health Registration and Accreditation
Worker Registration and Accreditation Committee and of Committee and of the Local Health
the Local Health Board (the Certificate of Accreditation Board concerned
must have been issued on or before the start of the five-
year voluntary service)

3. Certification of at least five (5) years of continuous and Local Health Board concerned
satisfactory service as an accredited BHW issued by the
Local Health Board

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4. Notarized Affidavit stating that the BHW was not Requesting Party
employed in the government during his/her service
requirement, and that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean
that the BHW has not been issued any appointment,
whether permanent, temporary, substitute, coterminous,
contractual, or casual, and that he/she has not received any
salary/ compensation derived from any government agency
plantilla payroll, during his/her service requirement

5. Authenticated/Certified copy of Annual Accomplishment Barangay concerned

Reports

6. Original/Authenticated and dry-sealed Registry of Department of Health

Accredited BHW issued by the Department of Health
(agency to agency concern; to be submitted by DOH to
CSCRO)
SKILL ELIGIBILITY (Category II)

Who are qualified?

The various skills eligibilities under CSC MC No. 11, s. 1996,

as amended, are granted to individuals who meet the
requirements of positions, qualifications for which are not
measurable by written tests, such as plant electrician,
automotive mechanic, heavy equipment operator,
laboratory technician, shrine curator, carpenter, draftsman,
plumber, and others.

Category II - refers to positions listed under CSC MC No.

11, s. 1996, as amended, including CSC MC No. 3, s. 2008
and CSC MC No. 10, s. 2013, the required eligibility for
which can be obtained by completing one year of very
satisfactory actual work performance under temporary
status of appointment.

DOCUMENTARY REQUIREMENTS:

1. Original and photocopy of Appointment Paper of the Agency concerned

applicant, specifically indicating the status of
appointment as “Temporary” (NOTE: No status of
appointment other than “Temporary” shall be considered
for the grant of eligibility under Category II)

2. Certification (using the prescribed CSC-ERPO Cat. II Agency concerned

Form No. 1, Revised Oct. 2009) from the agency
head/highest HRMO that the appointee obtained at least

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Very Satisfactory rating for the two rating periods during
the one-year temporary appointment

3. Statement of Actual Duties and Responsibilities (using Agency/Office concerned

the prescribed CSC-ERPO Cat. II Form No. 2, Jan. 2011)
of the applicant executed by the applicant’s immediate
supervisor

4. Authenticated copy of the applicant’s Performance Agency/Office concerned

Rating Form, duly confirmed by the agency’s
Performance Evaluation and Review Committee (PERC),
for the two rating periods covered by the one-year
temporary appointment.
FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY
(FSHGE)

1. For applicants presenting documents originating from School concerned

countries who are not member to the Apostille
Convention (Austria, Finland, Germany and Greece),
Certification on the honors received and baccalaureate
degree earned, duly signed by the authorized/registrar of
the foreign school/college/university bearing the seal of
the college/university, and duly authenticated by a
Philippine Foreign Service Post. The Certification must
state/indicate the equivalent Latin honor in cases of
honors with name/title different from the Latin honors
summa cum laude, magna cum laude, or cum laude.
This Certification is not the Diploma and is separate from
the Transcript of Record.

For applicants presenting Certification on the honors School concerned and Philippine
received originating from countries which are members to Foreign Service Post
the Apostille Convention, authentication is still required, but
this time with an Apostille instead of an Authentication
Certificate (“red ribbon”) as proof of authentication.

2. For applicants presenting Transcript of Records CHED

originating from countries which are not members to the
Apostille Convention (Austria, Finland, Germany and
Greece), the Transcript of Records certified as true copy
by the foreign school (with English translation as
applicable) and duly authenticated by the Philippine
Foreign Service Post with jurisdiction over the foreign
school is required.

For applicants presenting Transcipt of Records originating

from countries which are members to the Apostille
Convention, authentication is still required, but this time with
an Apostille instead of an Authentication Certificate (‘red
ribbon”) as proof of authentication.

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. For applicants presenting documents originating from DFA
countries which are not members to the Apostille
Convention (Austria, Finland, Germany and Greece), the
Certification from the Department of Foreign affairs
(DFA), through the Philippine Foreign Service Post, on
the status of operation of the foreign school duly signed
by authorized DFA official, affixed with DFA official dry-
seal, and printed on DFA official letterhead. (Agency to
agency).

For applicants presenting documents originating from

countries which are members to the Apostille Convention,
the certification on the status of operation of the foreign
school should come from the foreign government which has
supervision over the school concerned. The certification
issued by the foreign government must be apostollized for it
to be used in the Philippines.
BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY

Who are qualified?

• Barangay-based volunteer workers for rendering at

least two (2) years of continuous and satisfactory
nutrition services and other related activities, such as
community health, backyard food production,
environmental sanitation, culture, mental feeding, and
family planning to the barangay.

• BNS who have been hired by agencies under Job Order

status and/or Contract of Service may still avail
of/qualify for the grant of BNSE.

DOCUMENTARY REQUIREMENTS:

1. Diploma or authentic evidence of completion of high School concerned

school course

2. Certification of residency in the barangay for at least six Barangay concerned

(6) years, and can speak the dialect

3. Certification of completion of the prescribed 10-day Barangay concerned

training course and 20-day practicum in the barangay
where applicant is assigned

4. Certification that the applicant has obtained a passing Barangay concerned

mark in the accomplishment of targets set in the action
plan

5. Copies of monthly accomplishment report (NNC Form 5) Nutrition Action Officer concerned
for the last two years authenticated by the nutrition action
officer

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE

6. Copies of BNS performance evaluation sheets for the last Nutrition Action Officer concerned
two years authenticated by the nutrition action officer for
services rendered from Jan. 1, 1981

7. Certification of at least two-year continuous and Nutrition action officer concerned

satisfactory service as BNS by the nutrition action officer and attested by the district city
and attested by the district city nutrition program nutrition program coordinator
coordinator

8. Copies of Memorandum of Agreement or contract of Barangay concerned

service as BNS for the last two years which includes the
provisions on the following key elements:

• Name of the parties entering into the agreement, or

contract, including their addresses;

• Duration/term/period of agreement, or contract, stating

beginning and ending dates;

• Statement/definition of duties and responsibilities of

the parties involved;

• Date of execution;

• Signatures of the parties;

• Witnesses; and

• Notary

9. Notarized Affidavit stating that the BNS was not

employed in the government during his/her service
requirement, and that he/she did not receive any form of
salary/compensation, except honorarium, during his/her
service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean
that the BNS has not been issued any appointment, whether
permanent, temporary, substitute, coterminous, contractual,
or casual, and that he/she has not received any salary/
compensation derived from any government agency
plantilla payroll, during his/her service requirement

10. Original/Authenticated and dry-sealed List of BNS issued National Nutrition Council
by the National Nutrition Council (agency to agency
concern; to be submitted by NNC to CSCRO)

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
SANGGUNIAN MEMBER ELIGIBILITY (SME)

Who are qualified?

• For SME (First Level)

• Those who served as Sanggunian Member for an
aggregate period of six (6) years; and
• Those who have completed at least seventy-two (72)
units leading to a baccalaureate/bachelor’s degree
program recognized by CHED from a Private Higher
Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s
degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its
Board of Trustees/Board of Regents

• For SME (Second Level)

• Those who served as Sanggunian Member for an
aggregate period of nine (9) years; and
• Those who have completed a
baccalaureate/bachelor’s degree program recognized
by CHED from a Private Higher Education Institution
in the Philippines or from a State/Local College with
baccalaureate/bachelor’s degree included in its
charter, or baccalaureate/bachelor’s degree duly
approved by its Board of Trustees/Board of Regents

DOCUMENTARY REQUIREMENTS:

1. For applicant who is a baccalaureate/bachelor’s degree School concerned

holder, original/authenticated and photocopy of
Transcript of Records;

2. For Sanggunian Member First Level Eligibility applicant School concerned

who is not a baccalaureate/bachelor’s degree holder,
certification on the number of units earned and the
baccalaureate/bachelor’s degree being/has pursued duly
signed by authorized official/registrar of the
university/college;

3. Original/Authenticated Master List of qualified DILG

Sanggunian Members issued by the DILG (agency to
agency concern);

4. For Sanggunian Members not included in the DILG DILG

Master List, Certification of services rendered by the
Sanggunian Member duly signed by authorized DILG
official at the regional level where he/she has served as
Sanggunian Member (Use CSC SME Form 1, March
2013); and

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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
5. Other documents as may be deemed necessary by the
CSC in verifying authenticity of information supplied by
the applicant.

The grant of eligibility under special laws and CSC issuances involves two (2) stages –
Evaluation of Application at the CSC Field Office and Processing of Certificate of Eligibility by
the CSC Regional Office.

CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS
STEPS* BE PAID TIME RESPONSIBLE
STAGE 1: Evaluation of Application
1. File duly Preliminary Assessment
accomplished Any Deficiency - Inform
form and applicant or requesting party
and enumerate the missing Field Office Action
documentary requirements
requirements Officer
at the CSC No Deficiency - Assign
Field Office unique ID No. and
Acknowledgement Receipt
2. Pay the Process payment and Cashier/
evaluation fee issue OR Deputized
at the Cashier
Cashier. * Request will be
Field Office Action
forwarded to the CSC
Officer
RO
TOTAL P200.00 Three (3)
working days
upon receipt of
complete
documents;

Twenty (20)
working days for
CSC FO-Tawi-
Tawi and other
Island-Based
Field Offices
(upon receipt of
complete
documents)

Above cited
number of
working day
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
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 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS
STEPS* BE PAID TIME RESPONSIBLE
2019-001 on the
IRR of RA
11032***

Note: Application Form is available FREE OF CHARGE at any CSC office, or may be downloaded from the CSC website
www.csc.gov.ph

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

183
4. Issuance of Certified Copies of Documents - (Appointment papers, Service
Cards, CSC Records and CSC Issuances/ Resolutions)-Online Request

Authorized parties may request copies of their personal records in the Commission to be used for
specific purposes.

Office or Division: CSC Field Office

Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
G2B – Government to Business
Who may avail: 1) Any requesting party as it pertains to his/her personal records;
2) The Head of the Agency, the Human Resource Management Officer
or the Administrative Officer of the Agency to which the employee
concerned belongs;
3) Courts and administrative bodies exercising quasi-judicial and/or
investigative functions by means of the compulsory process of
subpoena duces tecum, in aid of investigation and/or determination
or resolution of pending cases; and
4) Such other officials or entities duly authorized by competent
authorities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1) Accomplished Personnel Records Request Form • Downloadable at the CSC
(PRRF) website
• PRRF - CSC FO
2) Self-addressed stamped envelope or Prepaid
Pouch, and copy of proof of payment (electronic
receipt or deposit slip paid to CSC Regional Office
Land Bank Account)
3.Scanned copy of at least one ID card (front and
dorsal side) of the requesting party, valid (not
expired) on the date of transaction, as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with old
Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
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 CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

4) If the request is filed through a representative, • Requesting party

scanned copy of an authorization letter or special • SPA - requesting party
power of Attorney (SPA) and scanned copy of one • ID - same as indicated above
(1) valid ID (front and dorsal side) of the
representative

CLIENT FEES TO BE PROCESSING PERSON

CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
(Online 1.1 Retrieve scanned Action Officer of
Request) copy of the Division
1.Submit/send accomplished PRRF concerned
scanned copy and documentary
duly requirements sent by
accomplished the client
PRRF and
documentary 1.2 Preliminarily assess
requirements completeness of request
and send to- form and supporting
document/s
(insert CSC RO
email address • Incomplete -
here) Inform requesting
party of any
deficiency by
issuing a
Compliance Letter
enumerating the
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 CLIENT FEES TO BE PROCESSING PERSON
CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
missing
requirements
through contact
details provided

• Complete – Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt through
contact details
provided

1.3 Retrieve the Action Officer of

requested records, issue the Division
Order of Payment and concerned
advise client to pay the
corresponding fee if
records are available.

● If records are not

available, inform the
client that requested
records are not available
through the email
address provided

2. Pay the 2.1 Validate with the

corresponding Cashier if payment
fee online or was received Action Officer of
through bank the Division
deposit and 2.2 Process payment concerned
submit proof of and issue OR; record
payment OR
(online receipt
or deposit slip) 2.3 Reproduce the
through email requested records

186
 CLIENT FEES TO BE PROCESSING PERSON
CSC ACTIONS**
STEPS* PAID TIME RESPONSIBLE
3. Receive the 3. Mail the requested Action Officer of
document documents using the the Division
requested self-addressed concerned
stamped envelope or
Prepaid Pouch
provided by the
requestor.

TOTAL Appointment – One (1)

PhP 30.00; working day
upon receipt of
Service complete
Card/Record documents
- PhP 40.00
Above cited
CSC number of
Records- working day
P10.00/page maybe
extended only
CSC once for the
Issuances/ same number
resolutions- of days
P10.00/page pursuant to
Rule VII, Sec.
Authenticated 3(b) of JMC No.
copies of 2019-001 on
Certificate of the IRR of RA
Attendance 11032***
to L&D
Interventions-
P10.00

*Face to face transaction is discouraged. Transacting clients are required to schedule an appointment through the
Online Scheduling System adopted by the Field Office.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final
date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the
form of electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from
the client is not feasible, other means of communication such as, but not limited to, emails and/or short message
service (SMS) can be done to ensure that client is properly notified.

187
5. Handling of queries/ request for assistance on Civil Service
The CSC Field Office provides general information on civil service matters and handles requests for
assistance on CSC services.

Office or Division: CSC Field Office

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

FEES TO PROCESSING PERSON

CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
FOR WALK-IN TRANSACTION
1. Get queuing 1. Assign client CSC FO Action
number and transaction Officer
wait for it to be number and attend
called. to client's inquiry

2. Inform the 2. Provide reply to

Action Officer simple queries/
regarding the request for
query or assistance
request for
assistance. ● For complex
queries/requests for
assistance, advise
client that the matter
will be referred to the
appropriate office.
Request the client to
fill out request form

3. For concerns to 3. Prepare a referral (CSC Office

be referred to letter and forward receiving the
other CSC office, the concern to the concern)
fill out a request responsible office
form. within the day.

4. Give client
appropriate
instructions on
188
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
how/where to
follow up
especially if
referred to another
office/agency.

(The receiving office

will provide concrete
4. Fill-out a action within three
Customer working days. If
Feedback request is denied/
Sheet. disapproved – the
receiving office will
send a written notice
citing the ground for
denial/ disapproval of
the request.)
FOR ONLINE TRANSACTION
1. Send the 1. Assign customer FO Action Officer
complete reference
details of the number.
feedback to: 2. Evaluate
completeness of
(insert FO email the information
address) provided and
request additional
information when
necessary.
3. Provide reply to
simple concerns.
For complex
concern,
acknowledge
receipt of the
email and advise
customer that the
matter will be
referred to the
appropriate office.
4. Prepare and send
a referral letter to
the concerned
office within three
working days.
5. Give client
appropriate
instructions on
how/where to
follow up
especially if

189
 FEES TO PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS**
BE PAID TIME RESPONSIBLE
referred to
another
office/agency.

(The receiving office

will provide concrete
action to the
2. Upon receipt of customer. If request
the reply, fill out is denied/
the Customer disapproved – the
Feedback and receiving office will
Satisfaction send a written notice
Survey. citing the ground for
denial/ disapproval of
the request.)

TOTAL Three (3)

working days

Above cited
number of
working days
maybe extended
None only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032***

*In view of the pandemic, the following protocols may be implemented: No Visitor Policy or No Walk-in Clients. All
queries and requests for assistance on CS matters must be received through email, messenger, phone call or text
messaging (SMS) and will be replied in the same manner.
However, clients are not prevented from coming to the CSC CO/RO as long as they go through the Online Scheduling
System. They shall observe proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

190
CSC Internal Services

191
1.1 ICT Maintenance (Software)
Maintenance of all IT-based and ICT-assisted business operations such as computerized/automated
operations, programs, and projects run by customized system applications such as eCATS, DTMS,
Welfare Fund, TEXTCSC, and e-Receipts which also includes its version upgrade, reinstallation,
restoration and backup in the Central Office.

Office or Division: Integrated Records Management Office – Information Technology

Division (IRMO-ITD)
Classification: Simple; Highly Technical
Type of Transaction: G2G – for services whose client is another government agency,
government employee or official
Who may avail: CSC Central Office Officials and employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. For Corrective Maintenance – IRMO-ITD
Request for technical assistance
2. Client feedback form IRMO-ITD

1.1.A ICT (Software) Preventive Maintenance

FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1.1 Prepare ICT N/A Administrative
maintenance Assistant VI
schedule
1.2 Review and approve Director IV
ICT maintenance
schedule
1. Receive ICT 1.3 Disseminate Administrative
Maintenance schedule to Offices Assistant VI
schedule in the CO
2. Receive 2.1 Implement To be discussed
scheduled scheduled preventive and will be done
maintenance maintenance on based on
on specified specified dates approved
dates schedule;
Service Provider
Except from and IT Staff
problem of not
connected or
can’t access.

192
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3. Accomplish 3.1 Record tasks and On upgrade, Service Provider
Client generate log files based on and IT Staff
Feedback approved
Form *Request for re- schedule. Also
installation/ depending on
restoration of warranty,
Operating System, availability of
database and other parts and
information system turnaround time
of supplier
4.1 Prepare monthly IT Staff and
report Service Provider

* Consolidated service
reports; basis for
preparation of IT
Procurement Plan
and other related
reports

If target is not achieved,

the Director/ITD Chief
HR Specialist shall
implement corrective
action. Refer to PM-02-
03
TOTAL Three (3)
Working days for
preventive
maintenance

Twenty (20)
working days
for parts
replacement

1.1.B ICT (Software) Corrective Maintenance

FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Coordinate with 1.1 Receive request To be discussed IT Staff
IRMO-ITD for technical and will be done
request for assistance based on
technical *Software – ie., approved
assistance version upgrade, schedule;
reinstallation,
restoration and backup On upgrade,

193
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
2. Receive 2.1 Trouble shoot based on IT Staff
implementation Software/Database approved
of request for schedule. Also
technical depending on
assistance warranty,
availability of
parts and
turnaround time
of supplier

Except from
problem of not
connected or
can’t access.
3. Accomplish 3.1 Prepare monthly IT Staff and
Client report Service Provider
Feedback
Form * Consolidated service
reports; basis for
preparation of IT
Procurement Plan and
other related reports

If target is not
achieved, the
Director/ITD Chief HR
Specialist shall
implement corrective
action. Refer to PM-
02-03
TOTAL None Three (3)
Working days
for corrective
maintenance

Twenty (20)
working days
for parts
replacement

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
194
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3(b) of JMC No.
2019-001 on the
IRR of RA
11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

195
1.2 ICT Maintenance (Hardware)
Maintenance of all IT-based and ICT-assisted business operations and ICT equipment such as
desktop/laptop computers, servers, printers, network devices and external backup media in the CSC
Central Office

Office or Division: Integrated Records Management Office – Information Technology

Division (IRMO-ITD)
Classification: To be discussed and will be done based on approved schedule
Type of Transaction: G2G – for services whose client is another government agency,
government employee or official
Who may avail: CSC Central Office Officials and employees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Client feedback form IRMO-ITD

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1.1 Prepare Administrative
ICT Assistant VI
maintenance
schedule

*ICT-based
refers to
desktop/laptop
computers,
servers, printers,
network devices
and external
backup media
1.2 Review and Director IV
approve ICT
maintenance
schedule
1. Receive ICT 1.3 Disseminate Administrative
Maintenance schedule to Assistant VI
schedule Offices in the
CO
2. Receive scheduled 2.1 Implement To be Service Provider
maintenance on scheduled discussed and and IT Staff
specified dates preventive will be done
maintenance based on
on specified approved
dates schedule;

196
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3. Accomplish Client 3.1 Record tasks Service Provider
Feedback Form and generate On upgrade, and IT Staff
log files based on
*Request for re- approved
installation/ schedule.
restoration of
Operating Also depending
System, on warranty,
database and availability of
other information parts and
system turnaround time
of supplier

4.1Prepare IT Staff and Service

monthly report Provider

* Consolidated
service reports;
basis for
preparation of IT
Procurement
Plan and other
related reports

If target is not
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective action.
Refer to PM-02-
03
TOTAL None Three (3)
Working days
for preventive
maintenance

Twenty (20)
working days
for parts
replacement

Above cited
number of
working days
maybe
extended only
once for the
197
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

If Hardware is not under warranty and cannot be repaired

FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Coordinate with 1.1 Receive IT Staff
IRMO-ITD request request for
for technical technical
assistance assistance

*Request for
troubleshooting of
desktop/laptop
computer servers
and printers
2. Receive requested 2.1 Troubleshoot
Service Provider
technical hardware
and IT Staff
assistance
2.2 Recommend
for disposal if
hardware is not To be
fixed and is discussed and IT Staff
irreparable, will be done
turnover to based on
OFAM-GSD approved
2.3 Accomplish schedule; IT Staff and Service
Service Report Provider
on request
received/acted
upon
3. Accomplish Client 3.1Prepare IT Staff and Service
Feedback Form monthly report Provider

* Consolidated
service reports;
basis for
preparation of
IT Procurement
Plan and other
related reports

If target is not
198
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective
action. Refer to
PM-02-03

TOTAL None Three (3)

Working days
for preventive
maintenance

Twenty (20)
working days
for parts
replacement

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

If Hardware is under warranty and repairable

FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Coordinate with 1.1 Receive
To be discussed
IRMO-ITD request for request for
and will be done
technical assistance technical
based on
assistance IT Staff
approved
*Request for
schedule;
troubleshooting
of desktop/laptop

199
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
computers,
servers and
printers

1.2 Troubleshoot Service Provider

hardware and IT Staff

*If hardware is
not fixed, it can Also depending
be upgraded or on warranty,
disposed. availability of
(Recommend for parts and
upgrade or turnaround
disposal if
hardware is not
fixed)
1.3 Purchase
Parts Office concerned
2. Receive 2.1 Install parts To be discussed
implementation of and will be done
request for technical based on
assistance approved
schedule;
2.2 Accomplish IT Staff
Service Report
3. Accomplish Client 3.1 Prepare IT Staff and
Feedback Form monthly report Service Provider

* Consolidated
service reports;
basis for
preparation of IT
Procurement
Plan and other
related reports

If target is not
achieved, the
Director/ITD
Chief HR
Specialist shall
implement
corrective action.
Refer to PM-02-
03

200
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
TOTAL None Three (3)
Working days
for preventive
maintenance

Twenty (20)
working days
for parts
replacement

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

201
1.3 ICT Maintenance (Network)
Maintenance of all IT-based and ICT-assisted business operations and ICT equipment in the
Central Office to ensure the availability of network such as the servers, Internet, LAN, switch, hub
and other network services

Office or Division: Integrated Records Management Office – Information Technology

Division (IRMO-ITD)
Classification: To be discussed and will be done based on approved schedule.
Type of Transaction: G2G – for services whose client is another government agency,
government employee or official
Who may avail: CSC Central Office Officials and employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Client feedback form IRMO-ITD

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1.1 Prepare
network
maintenance
schedule
Administrative
*Network refers to Assistant VI
servers, internet,
LAN, switch hub
and other network
services
1.2 Review and
approve ICT
Director IV
maintenance
schedule
1. Receive ICT 1.3 Disseminate
Maintenance schedule schedule to Administrative
Offices in the Assistant VI
CO
2. Receive scheduled 2.1 Implement To be discussed
implementation of scheduled and will be done
network maintenance preventive based on Service Provider
schedule maintenance approved and IT Staff
on specified schedule;
dates

202
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3. Accomplish Client 3.1 Record tasks Service Provider
Feedback Form and generate and IT Staff
log files

*Request for re- Also depending

installation/ on warranty,
restoration of availability of
Operating System, parts and
database and turnaround
other information
system
3.2 Accomplish Service Provider
Service Report and IT Staff
4.1 Prepare IT Staff and
monthly report Service Provider

* Consolidated
service reports;
basis for
preparation of IT
Procurement Plan
and other related
reports

If target is not
achieved, the
Director/ITD Chief
HR Specialist shall
implement
corrective action.
Refer to PM-02-03
TOTAL None Three (3)
working days
for preventive
maintenance

Twenty (20)
working days
for parts
replacement

Above cited
number of
working days
maybe extended
only once for the
same number of
days pursuant to
Rule VII, Sec.
203
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
3(b) of JMC No.
2019-001 on the
IRR of RA
11032*
*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

204
2. Learning and Development (Human Resource)

All CSC officials and employees with unmet competencies are provided with Learning and
Development program and other interventions within the prescribed period through the in-house
programs and other government or private sector agencies or institutions and individuals.

Office or Division: Office for Human Resource Management and Development

(OHRMD)
Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: CSC officials and employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Accomplished Talent Needs Assessment
(TNA)

• Online Competency Assessment (OCA)

• Office Development Plan (ODP) OHRMD and/or CSC Offices
• Focus Group Discussion (FGD)
• Performance Evaluation Reports

FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
Preparation for the Learning and Development Plan
1. Accomplish 1. Conduct Talent Needs
CSC Talent Assessment (TNA)
Needs through Online
Assessment Competency
Assessment (OCA),
Office Development Plan
(ODP), Focus Group TDD, OHRMD
Discussion (FGD), Focal Person
Performance Evaluation
Reports, and CSC
Strategy

➢ OCA and ODP shall be

done on the 3rd Quarter
of the year
2. Identify common
competency gaps of TDD
employee

205
 FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
➢ The results of the OCA &
DOP and other reports
shall be the basis in
identifying the common
gaps of employees
3. Prepare CSC L&D Plan TDD, OHRMD
and Budget Director IV & III
4. Submit to the
Commission for approval/
Comment
TDD
Disapproved – review/
revise Plan per comments
5. Review and approve
Commission Proper
L&D Plan and Budget
6. Disseminate L&D
Calendar to Offices
including external
learning service
providers
TDD
Communication Plan (Flag
Ceremony, CSC Website,
HRIS, Social Media, Memo,
Flyers, etc.
Conduct of Training Program
1.Participate in 1. Develop or revise
the conduct existing training design
TDD
of Training and materials per
program evaluation reports
2. Prepare L&D
Management Checklist
and conduct a Pre-
Conference Meeting
TDD
Meeting with the Course
Administrators, Subject
Matter Experts (SMEs), and
concerned
groups/individuals.
3. Conduct the training
TDD
program
2. Fill up the 4. Administer the Feedback
Feedback form (Level 1), Pre and
form Post Evaluation Sheets
TDD
(Level 2), if applicable,
and Learning Application
Plan (Level 3)

206
 FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
5. Conduct the post-training
TDD
evaluation
6. Submit the training
TDD
documentations
TOTAL None Twenty (20)
working days
upon
confirmation
Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

207
3. Equipment Maintenance of Air-Conditioning Units

All installed CSC Air-Conditioning Units (ACUs) at CSC Central Office undergo quarterly preventive
maintenance to ensure their good working condition.

Office or Division: Office for Financial and Assets Management – Building and Grounds
Maintenance Division (OFAM – BGMD)
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Any requesting office in the CSC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Job Request Form OFAM - BGMD

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
Preparation of Preventive Maintenance Plan
1. Prepare Preventive
Maintenance (PM) Plan Engineer II
for ACUs
2. Check and review PM BGMD Chief
Plan for ACUs HR Specialist
3. Secure PM Plan approval BDGM Chief
HR Specialist
4. Approve PM Plan OFAM, Director
IV
5. Implement PM Plan BGMD Chief
HR Specialist
Repair of Air-Conditioning Unit
1. Fill our Job 1. Approve Job Request
BGMD Chief
Request Form Form
HR Specialist
in triplicate
2. Receive Job Request BGDM Action
Form Officer
3. Check and diagnose ACU
ACU
to be repaired with the
Technician
supervision of Engineer II
4. Endorse the repair to
GSD for procurement of Engineer II
labor and materials
5. Facilitate the emergency
Engineer II
purchase of spare parts
6. Prepare Purchase BGMD Chief

208
 FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
Request (PR) and HR Specialist
Requisition Issuance Slip
(RIS)
7. Approved PR and RIS OFAM, Director
III
8. Secure approved PR/RIS
from BGMD Chief HR Action Officer
Specialist.
9. Conduct oral canvass of
spare parts to be Action Officer
purchased.
10. Procure spare parts. Action Officer
11. Inspect/Confirm the item
and its quantity according
Action Officer
to the requested
specification by BGMD
12. Conduct repair of ACU BGMD ACU
Technician
13. Acknowledge the repair Requesting
done by ACU Technician Office/End-user
Quarterly Report of the ACU Maintenance
1. Prepare the Quarterly
BGMD
Report of the ACU
Engineer II
Maintenance
2. Check/Validate Quarterly BGMD
Report Engineer V
3. Implement Corrective BGMD Chief
Action HR Specialist
TOTAL: None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*
*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.
209
4. Customer Feedback

Customer feedback gathered through the Contact Center ng Bayan, e-mail, text message, and walk-
in clients as regard the Commission’s services provided to its clientele is a mechanism to measure
the quality of the services being provided based on the CSC QMS Standards.

Office or Division: Public Assistance Information Office and Process Owners of CSC QMS
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
Who may avail: a. Client/Customer; and
b. CSC QMS Process Owners

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Not applicable

FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
CCB Hotline to Gather Customer Feedback
1. File Customer 1. Open the CosmoCall PAIO
Feedback Login Window (Launch
the CosmoCall universe
Agent Application
installed on the desktop
computer)
2. Enter account username
& password
3. Go on “Available” status
to receive incoming call
4. Answer the incoming call
on the CosmoCall Agent
application
Electronic Mail to Gather Customer Feedback
1. File Customer 1. Access the PACC/CCB PAIO
Feedback email website
2. Enter the PAC/CCB email
account username and
password
3. Click on “Inbox” and open
unread messages
(Read new messages on
Inbox folder and gather
additional information if
needed.)
210
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
Text Message to Gather Customer Feedback
1. File Customer 1. Open the Nokia PC Suite PAIO
Feedback Window
2. Go to inbox and open
unread messages
3. Respond to the client’s
text message
4. Transfer and save the
text messages to excel
file
Snail Mail and PAC Hotline to Gather Customer Feedback
1. File Customer 1. Receive the feedback PAIO
Feedback from client
2. Record the customer’s
feedback
3. Evaluate the details of the
feedback
4. If feedback is Complex,
refer to concerned
office/agency
Customer Feedback from Walk-in Clients
(Feedback Form crafted and designed by each Process and approved by the CSC QMR)
1. Hand out to customer the PAIO
Feedback Form
1. Fill-out 2. Retrieve the Feedback
Feedback Form Form
3. Evaluate the details of the
feedback
4. Tabulate all the Feedback
Forms
Customer Feedback
(Received through different channels: walk-in, snail mail, text message, hotline, email, and CSC
Official website)
1. Receive/Extract the PAIO
feedback from client
2. Review completeness of
the information provided.
Request additional
information if needed.
3. Evaluate the details of
the feedback
(If it is a negative feedback /
complaint, prepare root
cause analysis and
implement corrective action.

If feedback if positive,
211
 FEES
PROCESSING PERSON
CLIENT STEPS* CSC ACTIONS** TO BE
TIME RESPONSIBLE
PAID
provide the necessary
information/ assistance)
4. Consolidate data Process Owner
5. Summarize/analyze the
data/information
extracted from the
tabulation result
6. Prepare and Submit
report on Customer
Feedback to PAIO
7. Consolidate Quarterly PAIO
Report
8. Prepare presentation of
Customer Feedback for
the Management Review
TOTAL None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032***

*Transacting clients, apart from fulfilling the documentary requirements and payment of appropriate fee/s, shall observe
proper health protocols adopted by the CSC in view of the COVID-19 pandemic.

**Action Officers/Service Providers shall, at all times, observe minimum health protocols while attending to clients.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

212
5. Response to Request for Transport Service to Clients

This describes the procedures employed by OFAM in response to request for transport service on
scheduled date and time using CSC utility motor vehicle by CSC officials/employees relative to
their official functions.

Office or Division: CSC CO – OFAM, General Services Division

Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Any requesting office in the CSC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request for Utility Vehicle (RUV) OFAM- General Services Division

The RUV should be submitted at least two (2)

working days before travel.

FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1. Prepare/Fill-out 1.1 Accept request OFAM-GSD
two (2) copies 1.2 Preliminarily assess Dispatcher
of RUV and completeness of request
submit to GSD
If deficient - Inform requesting
party of any deficiency and
enumerate the missing
requirements.

1.3 Process request OFAM-GSD

Dispatcher
If request is disapproved/
denied– Provide notice
stating the reason for the
disapproval/ denial.

1.4 Log the request in the OFAM-GSD

Daily Schedule Monitoring Dispatcher
Database

1.5 Prepare Trip Ticket and OFAM-GSD

RUV for approval and Chief/Authorized
signature of GSD Chief or Person
authorized person

213
 FEES
TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE TIME RESPONSIBLE
PAID
1.6 Post and record travel OFAM-GSD
schedule and data in the Dispatcher
Dispatch Database
2. Received 2.1 Inform requesting party of OFAM-GSD
information on assigned vehicle and
assigned driver and details of the
vehicle and travel
driver, and
details of the
travel
TOTAL None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

214
6.a Communication Management (Incoming)

All incoming documents are received, correctly identified and distributed to concerned offices within
a prescribed period of time.

Information and Records Management Division (IRMO) –

Office or Division:
Communication Management Division (CMD)
Classification: Simple
G2G – for services whose client is another government agency,
Type of Transaction:
government employee or official
Who may avail: All CSC Central Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None None

CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
Submit 1. Receive incoming IRMO Administrative
documents documents Assistant VI

2. If e-DTS is IRMO Administrative

available, encode Officer III
in e-DTS.

If e-DTS in not
available, encode
in excel format
IRMO Administrative
3. Release to Assistant VI
concerned Office
CMD Chief Human
Resource Specialist
4. Prepare monthly
report
TOTAL None Three (3)
working days

Above cited
number of
working days
maybe
extended only
once for the
same number

215
 of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

216
6.b Communication Management (Outgoing)
All outgoing documents from OLA and/or CSLO such decision and resolution are mailed to
concerned parties within a prescribed period of time.

Information and Records Management Division (IRMO) –

Office or Division:
Communication Management Division (CMD)
Classification: Simple
G2G – for services whose client is another government agency,
Type of Transaction:
government employee or official
Who may avail: All CSC Central Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None None

FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
Submit OLA and CSLO
documents
Receive outgoing IRMO Administrative
documents for mailing Assistant VI

Stamp postage IRMO Administrative

Assistant VI
Deliver mails at PhilPost IRMO Administrative
Assistant VI
Prepare monthly report IRMO Chief Human
Resource Specialist
TOTAL None Eight (8) hours

Above cited
number of
hours maybe
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*
217
*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

218
7. Procurement of Goods and Services

Procurement of goods and services through Procurement Service (PS) - Department of Budget and
Management (DBM) and those below PhP50,000.00 not available at PS-DBM.

Office or Division: CSC CO – OFAM, General Services Division

Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: CSC CO Offices

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Project Procurement Management Plan OFAM
(PPMP) for Common Supplies and Programs.
Activities and Projects
2. Purchase Request (PR) and Requisition and
Issuance Slip (RIS)
3. Oral Canvass

FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
End-users 1. Receives approved BAC-SEC/GSD
submit PPMP to PPMP Senior HRS
FRMD/OFAM
2. Consolidates PPMP into BAC-SEC/GSD
APP Senior HRS

3. Prepares/Submit Agency GSD HRS I/

Procurement Request Admin. Asst. III
(APR) to DBM

4. Receives delivered items GSD-Property

Unit

5. Inspects items delivered GSD HRS I/

Adm. Aide IV

6. Records/Updates GSD HRS I

delivered items/supplies
in Electronic New
Government Accounting
System (e-NGAS)

219
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
If items do not pass the
Quality Control, return item to
PS-DBM. GSD to request for
another delivery of items.

If item passed the QC, GSD

to record items prior to
release to end-user both in
Property Database and in e-
NGAS.

7. Release/Issues items to GSD HRS I/

end-users Admin. Aide IV

8. Administers feedback GSD HRS I/

survey form to End-Users Admin. Aide IV

9. Records/ Updates GSD HRS I

issuance Records e-
NGAS

10. Prepares Payment GSD Admin. Aide

Voucher IV

11. Prepares Cheque Cashier Staff/

HRS II/ Admin.
Asst. VI

12. Issues Cheque to Cashier Staff

Suppliers

13. Administers feedback Process Owner

survey form to Suppliers

14. If target is not achieved, Process Owner

implement Corrective
Actions

15. Updates Risk Register Process Owner

and Action Plan

TOTAL None Seven (7)

working days

Above cited
number of
hours maybe
extended only
once for the
220
 FEES
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS TO BE
TIME RESPONSIBLE
PAID
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and final date
of release of request. 2) To serve as proof, the written notice shall be signed by the client which can be in the form of
electronic or scanned signature. 3) In the event, that securing a written notification and acknowledgement from the client
is not feasible, other means of communication such as, but not limited to, emails and/or short message service (SMS)
can be done to ensure that client is properly notified.

221
 VI. Feedback and Complaints

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Clients are encouraged to accomplish feedback
forms & drop them at the designated drop boxes
located at the –
➢ Public Assistance and Information Office (PAIO-
Central Office);
➢ Public Assistance and Complaints Desk (PACD-
CSC Regional and Field Offices)

How feedback is processed Feedback is gathered and processed by respective

Offices in the CSC Central Office including CSC
Regional and Field Offices. A report of Customer
Feedback is prepared to document action plan and
monitor actions taken.

How to file a complaint Accomplish the Client Complaint Form & drop it at the
designated drop box at the Public Assistance and
Information Office (Central Office) and Public
Assistance and Complaints Desk (CSC Regional and
Field Offices).

How complaints are processed Complaint/s received, whether verbal or written shall
be referred/forwarded to concerned Head of Office
(CSC Central Office/Regional/Field Office) who shall
act on the complaint and provide feedback to the
client on the action taken.

Contact Information Text CSC at 09178398272 (TextCSC) or send your

feedback through email address
[email protected]

222
 VII. List of Offices

CSC CENTRAL OFFICE

Office Contact Number email address
Office of the Chairperson
Chairperson Karlo A.B. Nograles 8931-7913 [email protected]
Telefax 8931-7997

Director IV Mary Kristine Joy S.

Paras
Office of the Commissioner-OCOMAI
Commissioner Aileen Lourdes A. 8931-7996 [email protected]
Lizada Telefax 8931-4145
Dir. III Enrico P. Lopez 8931-7996; 8931-8026
Telefax: 8931-4145
Ofice the Commissioner-OCOMRY
Commissioner Ryan Alvin R. Acosta 8931-7943; 8951-4625 [email protected]
Telefax: 8931-7967
Director III Floreida A. Apolinario
Office of the Assistant Commissioners
Asst. Commissioner Ariel G. Ronquillo 8932-3781 local 401 [email protected]
Telefax 8931-8016 [email protected]
Asst. Commissioner Rodolfo B. 8932-2606 local 181
Encajonado Telefax 8932-2710
Office of the Executive Director
8931-7971 local 361 or
262
Telefax 8931-4143

Office Contact Number email address

Civil Service Institute (CSI)
Dir. III Tina Katharine L. Sison 8931-4182 local 301 or 302 [email protected]
Telefax 8931-8019

Commission Secretariat and Liaison Office (CSLO)

Acting Dir. IV Katherine Limare- 8951-4627 local 261 [email protected]
Delmoro Telefax 8931-7947
8951-4627 local 262
Examination, Recruitment and Placement Office (ERPO)
Dir. IV Maria Leticia G. Reyna 8951-2578 local 711 [email protected]

223
 Office Contact Number email address
Telefax 8931-4138 [email protected]
Dir. III Cherry C. Berris 8931-8163 local 712
Human Resource Policies and Standards Office (HRPSO)
Dir. IVJennifer L. Timbol 8951-4629 local 341 [email protected]
Telefax 8931-4144
Dir. III Sheila G. Acuna 8951-4629 local 342
Human Resource Relations Office (HRRO)
Acting Dir. IV Ma. Theresa C. 8931-8039 local 421 [email protected]
Fernandez Telefax 8931-4149
Dir. III Krunimar Antonio D. Escudero 89323939 local 422
III
Internal Audit Service (IAS)
Dir. IV Alan F. Alegria 8951-2645 local 321 [email protected]
Telefax 8931-4135
Dir. III Elnora B. Gotis 8951-2645 local 322
Integrated Records Management Office (IRMO)
Acting Dir. IV Noreen Boots Gocon- 8951-4628 local 521 [email protected]
Gragasin Telefax 8931-7981
8932-2293 local 522
Office for Financial and Assets Management (OFAM)
Acting Dir. IV Maria Victoria M. 8931-7990 local 501 [email protected]
Salazar Telefax 8931-8029
8931-7990 local 502
Office for Legal Affairs (OLA)
Dir. IV Alma Flores-Foronda 8932-3781 local 401 [email protected]
Telefax 8931-8016
Dir. III Ariel V. Villanueva 8951-2625 local 403
Dir. III Christian Dawn G. Molina 8951-2625 local 402

Office Contact Number email address

Office for Human Resource Management and Development (OHRMD)
Dir. IV Fernando M. Porio 8932-0181 local 141 [email protected]
Telefax 8951-2637
Dir. III Rosalita R. Petaca 8951-2639 local 142
Office for Strategy Management (OSM)
Dir. IV Helene Grace T. Ramos 8932-0236 local 121 [email protected]
Telefax 8931-7931
Dir. III Nel Sherwin A. Carnetes 8932-3939 local 122
Public Assistance and Liaison Office (PAIO)
Dir. IV Maria Luisa Salonga-Agamata 8931-7993 local 101 [email protected]
Telefax 8932-0179
Acting Dir. III Fia U. Salumbides 8932-0381 local 102

224
CSC REGIONAL OFFICES
Civil Service Regional Office No. I
Quezon Avenue., San Fernando City, La Union 2500
Dir. IV Hedy Jose B. Lardizabal Tel. # (072) 700-5643 [email protected]
Fax # (072) 700-5626 [email protected]
Dir. III Cornelia M. Rillera
CSC Field Office - Ilocos Sur
Zone 5, Bantay, Ilocos Sur 2727
Dir. II Romulo V. Nabua Tel. # (077) 604-5582 [email protected]
CSC Field Office - Ilocos Norte
No. 7 Giron St. Laoag City, Ilocos Norte 2900
Dir. II Rex R. Ami Tel. # (077) 670-0357
[email protected]
CSC Field Office - La Union
Aguila Road,
City of San Fernando, La Union 2500
Dir. II Edgar F. Asuncion Tel.# (072) 700-5763 [email protected]
SC Field Office - Western Pangasinan
Provincial Capitol Compound
Lingayen, Pangasinan 2401
Dir. II Flordeliza C. Bugtong Tel.# (075) 529-9394 [email protected]
CSC Field Office - Easter Pangasinan
Alexander St., Urdaneta City, Pangasinan 2428
Tel.# (075) 204-0143 [email protected]

Civil Service Regional Office No. II

San Gabriel, Tuguegarao, Cagayan 3500
Dir. IV Nerissa B. Canguilan Tel. # (078) 844-3605 [email protected]
(078) 844-5352 [email protected]
Dir. III Marites P. Lappay
Fax # (078) 396-1321
CSC Field Office Cagayan - Batanes
Regional Government Center, Carig, Tuguegarao City
Dir. II Maria Noemi S. Tel. # (077) 604- [email protected]
Bustamante 5582 [email protected]
CSC Field Office - Isabela
Alibagu, Ilagan, Isabela
Dir. II Rewina D. Arugay Tel.# (078) 323-0575 [email protected]
[email protected]
CSC Field Office Nueva Vizcaya - Quirino
Capitol Site, Bayombong, Nueva Vizcaya
Dir. II Elpidio S. Bunagan, Jr. Tel.# (078) 392-0270
[email protected]
[email protected]
CSC Field Office - Quirino
Quirino State University Campus, Diffun, Quirino
Dir. II Elpidio S. Bunagan, Jr. Tel.# (078) 694-7060
[email protected]
[email protected]

225
 Civil Service Regional Office No. III
Diosdado Macapagal Government Center, Maimpis, City of San Fernando,
2000 Pampanga
Dir. IV Fernando O. Mendoza Tel. # (045) 455-3240 to [email protected]
45 [email protected]
Telefax # (045) 455-3241 [email protected]
Dir. III Rosalinda A. Tanaliga-
Oliva
CSC Field Office - Aurora
Barangay Buhangin, Baler, 3200 Aurora
Dir. II Seymour R. Pajares Cel.# 0919-434-7696 [email protected]
[email protected]
CSC Field Office - Bataan
Provincial Capitol Compound, Balanga City, 2100 Bataan
Dir. II Edgardo C. Cruz Tel.# (047) 791-4707 [email protected]
[email protected]
CSC Field Office - Bulacan
Provincial Capitol Compound, City of Malolos, 3000 Bulacan
Dir. II Dulce J. Cochon Tel.# (044) 791-4940 [email protected]
[email protected]
CSC Field Office - Aurora
CSC Field Office - Nueva Ecija
Old Provincial Capitol Compound, Cabanatuan City, 3100 Nueva Ecija
Dir. II Eleanor M. Prado Tel.# (044) 463-4666 [email protected]
[email protected]
CSC Field Office - Pampanga
Sto. Niño, City of San Fernando, 2000 Pampanga
Dir. II Emily R. Reyes Tel.# (045) 961-3741 [email protected]
(045) 966-0126 [email protected]
CSC Field Office - Tarlac
Romulo Blvd., San Vicente, 2300 Tarlac City
Dir. II Maria Cristina R. Tel.# (045) 982-0455 [email protected]
Gonzales [email protected]
CSC Field Office - Zambales
Palanginan, Iba, 2201 Zambales
Acting Dir. II Randy C. Tababa Tel.# (047) 307-2447 [email protected]
[email protected]

Civil Service Regional Office No. IV

139 Panay Avenue Brgy. South Triangle, Quezon City 1103
Dir. IV Karin Litz P. Zerna Tel. # (02) 927-1830 ro4.csc.gov.ph
(02) 920-9987 [email protected]
Dir. III Josephine R. Altura (02) 925-6561
Dir. III Radne B. Jomuad

CSC Field Office - Batangas

Provincial Capitol Compound, Batangas City 4200
226
 Civil Service Regional Office No. IV
139 Panay Avenue Brgy. South Triangle, Quezon City 1103
Dir. II Lily Beth L. Majomot Tel.# (043) 723-2894 [email protected]
(043) 724-5494 [email protected]
CSC Field Office - Cavite
Provincial Capitol Compound, Trece Martires City, Cavite 4109
Dir. II Maria Theresa R. Poblador Tel.# (046) 419-2534 [email protected]
[email protected]
Satellite Office
#108 LTO Compound, Palico IV
Imus City, Cavite 4103
Tel.# (046) 471-9288
CSC Field Office - Laguna
Provincial Capitol Compound, Brgy. Poblacion Uno
Sta. Cruz, Laguna 4009
Dir. II Charity F. Arevalo Tel.# (049) 501-3324 [email protected]
[email protected]

CSC Field Office - Marinduque

Provincial Government Compound,
Boac, Marinduque 4900
Dir. II Jeffrey C. Cruz Tel.# (042) 332-2539 [email protected]
[email protected]
CSC Field Office - Occidental Mindoro
Hidalgo Street, Brgy. 7, San Jose
Occidental Mindoro 5100
Dir. II Marietta P. Santos Tel.# (043) 457-0406 [email protected]
[email protected]
Satellite Office
Provincial Capitol Compound, Brgy. Payompom
Mamburao, Occidental Mindoro 5106
CSC Field Office - Oriental Mindoro
Provincial Capitol Compound, Brgy. Ibaba East
Calapan City, Oriental Mindoro 5200
Dir. II Nancy B. Asilo Tel.# (043) 288-3276 [email protected]
[email protected]
CSC Field Office - Palawan
Lot 10 Block 7, Rafols Road, Sta. Monica Heights
Puerto Princesa City, Puerto Princesa 5300
Dir. II Rowena M. Cunanan Tel.# (048) 434-6344 [email protected]
[email protected]
CSC Field Office - Quezon
Provincial Capitol Compound, Lucena City, Quezon 4301
Dir. II Jacinto C. Mateo III Tel.# (042) 797-0923 [email protected]
[email protected]
CSC Field Office - Rizal
4th Floor GSO Bldg. Cainta Municipal Compound,
Brgy. Sto. Domingo, Cainta, Rizal 1900
Dir. II Allan Poe M. Carmona Tel.# (02) 535-5171 [email protected]
(02) 696-2596 [email protected]

227
 Civil Service Regional Office No. IV
139 Panay Avenue Brgy. South Triangle, Quezon City 1103
CSC Field Office - Romblon
4th Floor, Romblon Provincial Capitol Bldg.,
Capaclan, Romblon, Romblon 5500
Dir. II Rafael A. Prado Cell No. 0917- [email protected]
1291590 / 0999-172- [email protected]
1225/ 0945-6329614

Civil Service Regional Office No. V

Rawis, Legazpi City 4500
Dir. IV Daisy Punzalan Bragais Tel. # (052) 482-0314 ro5.csc.gov.ph
(052) 482-0699 [email protected]
Dir. III Rosalinni V. Moneda Fax # (052) 482-0695 [email protected]
[email protected]
[email protected]
CSC Field Office - Albay
IBP Road, Bitano, Legazpi City 4500
Dir. II Sharon Farida A. Flores Tel.# (052) 480-2332 [email protected]

CSC Field Office - Camarines Norte

Daet, Camarines Norte 4600
Acting Director II Atty. Alicia P. Tel.# (054) 440-0695 [email protected]
Salinas
CSC Field Office – Camarines Sur
Capitol Compound, Cadlan, Pili, Camarines Sur 4418
Dir. II Maria Dolores D. Salud Tel.# (054) 480-2332 [email protected]

CSC Field Office - Masbate

Municipal Road, Masbate City 5400
Dir. II Jocelyn L. Marifosque Tel.# (056) 333-4141 [email protected]

CSC Field Office - Sorsogon

Flores Street, Capitol Compound, Burabod, Sorsogon City 4700
Dir. II Emilyn O. Severo Tel.# (056) 421-5845 [email protected]

CSC Field Office - Catanduanes

San Isidro Village, Virac, Catanduanes 4800
Dir. II Enida B. Abordo Tel. # (052) 811-4188 [email protected]
Mobile # 09177701255
(personal)

Civil Service Regional Office No. VI

No. 7 Onate St., Mandurriao, Iloilo City 5000
Dir. IV Nelson G. Sarmiento Tel. # (033) 321-2668 [email protected]
to 69 [email protected]
Dir. III Erna T. Elizan Hotline # (033) 321-
228
 Civil Service Regional Office No. VI
No. 7 Onate St., Mandurriao, Iloilo City 5000
1253 (PACD)
Fax # (033) 321-2667
CSC Field Office - Aklan
3/F Administration Building, College of Administration Industrial Technology,
Aklan State University, Roxas Avenue Ext., Kalibo, Aklan 5600
Dir. II Leo F. Jamorin Tel.# (036) 268-5797 [email protected]
[email protected]
[email protected]
CSC Field Office - Antique
Sibalom, Antique 5713
OIC Dir. II Ramon P. Refugio, Jr. Tel.# (036) 543-8073 [email protected]
[email protected]
CSC Field Office - Capiz
Capiz Provincial Capitol, Roxas City 5800
Dir. II Rufino G. Leonoras Tel.# (036) 621-4989 [email protected]
[email protected]
CSC Field Office - Guimaras
San Miguel, Jordan, Guimaras 5045
Dir. II Vizur-Ty C. Gaitano Tel # (033) 581-2234 [email protected]
[email protected]
CSC Field Office - Iloilo
Pepita Aquino Avenue, Iloilo City 5000
Dir. II John Esar T. David Tel.# (033) 337-3337 [email protected]
(033) 509-0557 [email protected]
CSC Field Office - Negros Occidental
Jose Abad Santos Ave, Barangay 39, Bacolod City
Dir. II Phillip Bernard H. Tel.# (034) 708-8184
Capadosa (034) 474-2182 [email protected]
[email protected]
[email protected]

Civil Service Regional Office No. VII

Sudlon, Lahug, Cebu City 6000
Dir. IV Carlos A. Evangelista Tel. # (032) 414-7676 [email protected]
(032) 414-7488 [email protected]
Dir. III Ariel B. Bacatan (032) 253-9050
Fax # (032) 414-7488
CSC Field Office - Cebu North
5th Floor, CSC RO VII Building, Sudlon, Lahug, Cebu City 6000
Dir. II Gina A. Crucio Tel.# (032) 414-7079 [email protected]
[email protected]
CSC Field Office - Cebu South
New City Hall Compound, Lawaan II, Talisay City, Cebu 6045
Dir. II Ma. Victoria R. Gabud Tel.# (032) 462-1083 [email protected]
[email protected]
CSC Field Office - Bohol
0210 Mariano St., Poblacion III, Tagbilaran City, Bohol

229
Dir. II Alice May S. Parcon Tel.# (038) 501-7046 [email protected]
[email protected]
CSC Field Office - Negros Oriental
Molave St., Daro, Dumaguete City 6200
Dir. II Merlinda F. Quillano Tel.# (035) 420-5002 [email protected]
[email protected]
CSC Field Office - Siquijor
Old Capitol Building, Larena, Siquijor 6226
Dir. II Alice May S. Parcon Tel.# (035) 377-2080 [email protected]
(concurrent) [email protected]

Civil Service Regional Office No. VIII

Government Center, Palo, Leyte 65
Dir. IV Marilyn E. Taldo Tel. # (053) 323-2967 cscro8.weebly.com
(053) 888-0742 [email protected]
Acting Dir. III Flordeliza C. Algas (053) 323-2857 [email protected]
Fax. # (053) 323-2962
CSC Field Office – Leyte I
Barangay Abucay, Tacloban City 6500
Dir. II Pharida Q. Aurelia Tel # (053) 888-1819 [email protected]
[email protected]
CSC Field Office – Leyte II
Government Center, Palo, Leyte 6501
Dir. II Ma. Natividad L. Costibolo Cellphone No. [email protected]
0997-551-2249
CSC Field Office - Biliran
Barangay Larrazabal, Naval, Biliran 6543
Dir. II Rey Albert B. Uy Cellphone No. [email protected]
0917-109-0774 [email protected]
CSC Field Office - Western Leyte Satellite Office
Aunubing Street, 3/F New Ormoc City Hall, Ormoc City 6541
Dir. II Rey Albert B. Uy Tel.# (053) 832-3395 [email protected]

CSC Field Office - Southern Leyte

Brgy. Asuncion Capitol Site, Maasin, Southern Leyte 6600
Dir. II Lysander G. Navales Tel.# (053)571-0894 [email protected]
[email protected]
CSC Field Office - Samar
Arteche Boulevard, Catbalogan City, Western Samar 6700
Dir. II Emmanuel L. Fuentes Tel.# (055) 543-9380 [email protected]
[email protected]
CSC Field Office - Eastern Samar
Brgy. Alang-Alang, Borongan, Eastern Samar 6800

Dir. II Michael M. dela Cruz Tel.# (055) 560-9290 [email protected]

[email protected]
CSC Field Office - Northern Samar
UEP Town, Catarman, Northern Samar 6400

230
Dir. II Elizabeth B. Mateo
[email protected]
[email protected]

Civil Service Regional Office No. IX

Cabatangan, Zamboanga City 7000
Dir. IV Alvin R. Araneta Tel. # (062) 955-1643 [email protected]
(062) 955-2765 [email protected]
Dir. III Mario Jose T. Cunting [email protected]
HR/Training Division
Tel. # (062) 995-1642

Examination Division
Tel. # (062) 955-5946
CSC Field Office - Zamboanga City
National Irrigation Authority Region IX
Gov. Ramos Avenue, Sta. Maria
Zamboanga City
Dir. II Faida Aisha A. Calapardo Tel.# (062) 993-2942 [email protected]
(062) 993-2942 [email protected]
CSC Field Office - Zamboanga Del Sur
Provincial Capitol Compound, Pagadian City 7016
Dir. II Sarah L. Amores-Batoy Tel.# (062) 215-3017 [email protected]
[email protected]
CSC Field Office - Zamboanga Del Norte
ZDN Sports Complex Tower, Estaka, Dipolog City 7100
Dir. II Jerry N. Mayormita Tel.# (065) 212-
3762 [email protected]
[email protected]
CSC Satellite Office-Zamboanga Sibugay
Municipal Hall, Ipil, Zamboanga Sibugay
[email protected]

Civil Service Regional Office No. X

Vamenta Blvd. Carmen,Cagayan de Oro City 9000
Dir. IV Grace R. Belgado-Saqueton Tel. # (088) 858-7563 [email protected]
(08822) 71-00-57 [email protected]
Dir. III Noemi Rabe-Torres (088) 858-28-05 [email protected]
(088) 855-03-97
CSC Field Office - Misamis Oriental
CSC Regional Office No. X, Vamenta Blvd., Carmen,
Cagayan de Oro City 9000
Dir. II Cosette Maglasang-Mundo Tel # (088) 856-8211 [email protected]

CSC Field Office - Misamis Occidental

Provincial Capitol Compound,
Oroquieta City 7207
Dir. III Noemi Rabe-Torres Tel.# (088) 531-1280 [email protected]
(Concurrent)
CSC Field Office - Bukidnon
Brgy. 9, Malaybalay City 8700
231
 Civil Service Regional Office No. X
Vamenta Blvd. Carmen,Cagayan de Oro City 9000
Dir. II Lourdes B. Pelaez el.# (088) 813-2520 [email protected]
[email protected]
CSC Field Office - Camiguin
CPSC Compound, Balbagon,
Mambajao, Camiguin 9100
Dir. II Mary Ann H. Borres Tel.# (088) 387-2100 [email protected]

CSC Field Office - Lanao del Norte

DepEd City Division,
Aguinaldo St., Iligan City 9200
Dir. II Alona B. Carumba Tel.# (063) 221-4065 [email protected]

Civil Service Regional Office No. XI

Ecoland Drive, Matina Davao City 8000
Acting Dir. IV Cyril Nathan SM. Tel. # (082) 299-1727 [email protected]
Eamiguel (082) 299-1724 [email protected]
(082) 2991725

CSC Field Office - Compostela Valley

Nabunturan, Compostela Valley Province
Dir. II Nelly L. Esperanza Mobile # (0935) [email protected]
2414461
CSC Field Office - Davao City
Palma Gil Elementary School Compound, Quirino Avenue, Davao City
Dir. II Marilyn M. Dujali Tel.# (082) 322-9224 [email protected]

CSC Field Office - Davao del Norte

Government Center, Mankilam, Tagum City
Tel.# (084) 216-3674 davaodelnortefieldoffice@yahoo.
com
CSC Field Office - Davao del Sur
DPWH Compound
Lapu-Lapu St., Digos City
Dir. II Richard T. Ortiz Tel.# (082) 553-4671 [email protected]

CSC Field Office - Davao Oriental

Dahican, Davao Oriental
Dir. II Edna A. Plata Tel.# (087) 388-4681 [email protected]

Civil Service Regional Office No. XII

Regional Government Center, Carpenter Hill, 9506 Koronadal City
Dir. IV Resurreccion P. Pueyo Tel. # (064) 5521911 [email protected]
(064) 552-1383 [email protected]
Dir. III Venus D. Ondoy (064) 552-1118
Mobile # (0918)
4453636
CSC Field Office - Cotabato City

232
 DPWH Cotabato City, DEO Compound
Ramon Rabago St., Motorpool, Access Road Cotabato City
Dir. II Angelica C. Capao-an Tel.# (064) 421-1915 [email protected]
[email protected]
CSC Field Office - North Cotabato
Provincial Capitol, Amas, Kidapawan City
Dir. II Josefina G. Buenbrazo Tel.# (064) 572-8028 [email protected]
[email protected]
CSC Field Office - Sarangani
Provincial Capitol Compound, Alabel, Saranggani Province
Dir. II Glenda I. Foronda-Lasaga Tel.# (083) 508-2034 [email protected]
[email protected]
CSC Field Office - South Cotabato
Alunan Avenue, Koronadal City
Dir. II Teresita R. Antolin Tel.# (083) 228-1283 [email protected]
[email protected]
CSC Field Office - Sultan Kudarat
Old Capitol Compound
Isulan, Sultan Kudarat
Dir. II Edna C. Nebrija-Mahinay Tel.# (064) 201-4141 [email protected]
[email protected]

CSC-Cordillera Administrative Region (CAR)

No. 116 Wagner Road, Military Cut-Off Baguio City 2600
Dir. IV Victoria F. Esber Tel. # (074) 443-5981 [email protected]
(074) 443-5982 [email protected]
Acting Dir. III Ruben U. Wacas (074) 442-0367
Telefax # (074) 443-
9282
CSC Field Office - Abra
Provincial Capitol Compound,
Bangued, Abra 2800
Dir. II Emily A. Balungay Tel. # (074) 752-8198 [email protected]
[email protected]
CSC Field Office - Apayao
Luna, Apayao 3813
OIC Dir. II Teresita B. Biteng [email protected]
[email protected]
CSC Field Office - Baguio City
Jose Abad Santos Drive, Burnham Park, Baguio City 2600

Dir. II Anita Verina T. Paredes Tel.# (074) 424-2659 [email protected]

[email protected]
CSC Field Office - Benguet
BSU Cmpd. Km. 5, La Trinidad, Benguet 2601

Dir. II Josefina S. Tamondong Tel.# (074) 665-6670 [email protected]

[email protected]
CSC Field Office - Ifugao
Provincial Capitol, Lagawe, Ifugao 3600
233
 CSC-Cordillera Administrative Region (CAR)
No. 116 Wagner Road, Military Cut-Off Baguio City 2600

Dir. II Allyson M. Locano [email protected]

[email protected]
CSC Field Office - Kalinga
Government Center, Bulanao
Tabuk City, Kalinga 3800

OIC Dir. II Teresita B. Biteng [email protected]

[email protected]
CSC Field Office - Mt. Province
Barangay Calutit, Bontoc, Mt. Province, 2616

Dir. II Allyson M. Locano [email protected]

[email protected]

CSC-Caraga
Doongan Road, Butuan City 8600
Dir. IV Winston l. Plaza Telefax # (085) 815- [email protected]
3370 [email protected]
Acting Dir. III Christopher C. Mabale Txt CSCCaraga: [email protected]
+63923-081-8701
CSC Field Office - Agusan del Norte
Barangay Ablan, Buenavista, Agusan del Norte

Dir. II Meshach D. Dinhayan Tel.# (085) 342-7071 [email protected]

Mobile No. 0939- [email protected]
9381068

CSC Field Office - Agusan del Sur

D.O. Plaza Government Center,
Patin-ay, Prosperidad, Agusan del Sur

OIC Dir. II Evangeline B. Golindang Tel. # (085) 839-5438 [email protected]

Mobile No.
09998809946

CSC Field Office - Surigao del Norte

National Highway, Brgy. San Pedro, Sison,
Surigao del Norte

Dir. II Alan B. Besario Mobile No. [email protected]

09998809947 [email protected]

CSC Field Office - Surigao del Sur

Capitol Hills, Telaje, Tandag City

OIC Dir. II Aurora B. Mantilla Tel.# (086) 211-3052 [email protected]

Fax # (086) 211-3052
Mobile No.
234
 CSC-Caraga
Doongan Road, Butuan City 8600
09998809920

CSC for BARMM

BARMM ORG Compound, Cotabato City 9600
Dir. IV Lida C. Ayon Tel. # (064) 552-0512 [email protected]
Tel. # (064) 552-0327
Dir. III Maribel Sixto-Alejo Tel. # (064) 552-1855 [email protected]
Text CSCARMM
0995-5813182
CSC Field Office - Cotabato City
ARMM Compound, Cotabato City 9600

Dir. II Dominador E. Gonzales Tel.# (064) 552-0512 [email protected]

[email protected]
CSC Field Office - Lanao del Sur
MSU E-Library, Mindanao State University Main Campus
Marawi City, 9700

Dir. II Sandrah Arnica M. Usman [email protected]

CSC Field Office - Basilan/Sulu

City Hall of Lamitan, Lamitan City, Basilan, 7300
Municipal Hall of Jolo, Jolo, Sulu, 7400

Dir. II Gil D. Caburnay Mobile # (0998) 274- [email protected]

3619 [email protected]
(0916) 691-8886

CSC Field Office - Tawi-tawi

Provincial Capitol Compound, Bongao, Tawi-Tawi,7500

Dir. II Mohammad Muktadir A. Tel # (068) 268-1543 [email protected]

Estrella
CSC Field Office - Maguindanao
Provincial Government Center, Buluan, Maguindanao 9616

Dir. II Arnold V. Juloya Mobile # (0949) 456- [email protected]

5118

CSC-National Capital Region (NCR)

No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City
Dir. IV Judith Dongallo-Chicano Tel. # 740-8412 [email protected]
749-0980
Dir. III Maricar T. Aquino 781-5864
781-5886
Dir. III Prisco S. Rivera, Jr.
741-6097
Fax # 781-4097
235
 CSC-National Capital Region (NCR)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City
CSC Field Office - BIR
Rm. 210, 2/F Bureau of Internal Revenue-National Office Building,
Agham Road Diliman, Quezon City
Dir. II Dick N. Echavez Tel.# 926-5568; 929- [email protected]
7676 local 7515 and [email protected]
7516 [email protected]

CSC Field Office - COA

2/F Commission on Audit Central Office Bldg.,
Commonwealth Avenue, Diliman, Quezon City
Dir. II Dick N. Echavez Tel.# 932-7136; 952- [email protected]
5700 local 2111 [email protected]
[email protected]

CSC Field Office - HOR

Basement, Southwing, House of Representatives,
Constitution Hills, Quezon City
Dir. II Dick N. Echavez Tel.# 932-6121 [email protected]
[email protected]
[email protected]

CSC Field Office - DPWH

DPWH Central Office,
Mezzanine Floor, Bonifacio Drive, Port Area, Manila
Dir. II Mira Michelle A. Brazil Tel.# 304-3292 [email protected]
Tel.# 304-3549
Fax.# 304-3331

CSC Field Office - BSP

Rm. 605 EDPC Bldg., BSP Complex,
Malate Manila
Tel.# 708-7347; 708- [email protected]
7701 local 2404 [email protected]
CSC Field Office - DOST
4/F Philippine Textile Research Institute Building
DOST Compound, Bicutan, Taguig City
Dir. II Margarita G. Reyes Tel.# 837-2071 local [email protected]
2278/2279
CSC Field Office - DBP
4/F DBP Bldg., Sen. Gil Puyat Ave.
cor Makati Avenue, Makati City

Dir. II Cesar R. Garduque. Jr. Tel.# 818-9511 local [email protected]

2444 and 3404
Fax # 812-6371
CSC Field Office - Makati
7/F, Building 2, Makati City Hall,
J.P. Rizal St., Brgy. Poblacion, Makati City
Dir. II Philip C. Apostol Tel.# 870-1794; 870- [email protected]
1710
236
 CSC-National Capital Region (NCR)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City

CSC Field Office - Manila

Lions Drive Arroceros St., Ermita, Manila

Dir. II Claudia Abalos-Tan Tel.# 310-5289 [email protected]

CSC Field Office - DFA

3/F DFA Bldg., 2230 Roxas Blvd., Pasay City

Dir. II Henry B. Peliṅo Tel.# 834-3381/834- [email protected]

4809 [email protected]
[email protected]
[email protected]
CSC Field Office - TESDA
TESDA Complex, East Service Road
South Super Highway, Taguig City

Dir. II Laura D. Mangorangca [email protected]

[email protected]
Duty Free Philippines Corporation
3/F EHA Building, Duty Free Philippines Corporation,
Ninoy Aquino Avenue,
Parañaque City
Dir. II Laura D. Mangorangca Tel.# 552-4391 to 92 [email protected]
[email protected]
CSC Field Office - DILG
23/F DILG-NAPOLCOM Center Bldg., EDSA cor. Quezon Avenue, Quezon City

Dir. Evelyn E. Viernes Tel.# 925-9113 [email protected]

CSC Field Office - SSS

10/F SSS Bldg., East Avenue, Diliman, Quezon City

Dir. Evelyn E. Viernes Tel.# 924-7826/920- [email protected]

6401 loc. 5957 and [email protected]
5959

CSC Field Office - National Irrigation Administration (CSCFO-NIA)

4th Floor, IEC Building, NIA Compound
National Irrigation Administration
EDSA, Diliman, Quezon City
Dir. II Hans R. Alcantara Tel.# 926-1727/929- [email protected];
6071 to 79 local 304 [email protected]

CSC Field Office - UP

Room 107 G/F, National Engineering Center (NEC),
Juinio Hall cor. Agoncillo Street and Osmeña Ave.,
University of the Philippines Diliman, Quezon City 1101
237
 CSC-National Capital Region (NCR)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City

Dir. II Hans R. Alcantara Tel.# 981-8500 local [email protected]

3022; 3029 [email protected]

CSC Field Office - Caloocan City Government

New Caloocan City Hall, 8th Street cor. 8th Avenue,
Grace Park East, Caloocan City
Dir. II Noel V. Salumbides Tel.# 288-8811 local [email protected]
2257;
323-5349

CSC Field Office - DOH

Room 104, Ground Floor, Building 12, San Lazaro Compound,
Rizal Avenue, Sta. Cruz, Manila, 1003

Dir. II Noel V. Salumbides Tel.# 781-4329 [email protected]

651-7800 local 2252
CSC Field Office - DND
Camp Gen. Emilio Aguinaldo, Boni Serrano St., Quezon City

Dir. II Cecilia C. Villafuerte Tel.# 982-5673/911- [email protected]

6001 local 8212 [email protected]
982-5673
CSC Field Office - DENR
Annex Bldg., DENR Compound, Visayas Avenue, Diliman, Quezon City

Dir. II Fe P. Lacaba Tel.# 928-6190 [email protected]

CSC Field Office - DA

2/F DA/PCAF Bldg., Department of Agriculture, Elliptical Road,
Diliman, Quezon City

Dir. II Fe P. Lacaba Tel.# 920-1814 [email protected]

CSC-National Capital Region

Field Operations and Strategy Implementation Center (FOSIC)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City 1113

Tel.#740-8412 loc. [email protected]

209
381-7681
494-3984

CSC Field Office - OP

Room 114 Mabini Bldg., Malacañang, Manila

Dir. II Roderick J. Romualdo Tel.# 736-1032/784- [email protected]

4286 local 4328

238
 CSC-National Capital Region (NCR)
No. 25 Kaliraya St., Brgy. Doña Josefa, Quezon City
CSC Field Office - PNP
2/F, DPRM Annex Bldg., Camp Crame, Quezon City

Dir. II Imelda R. Banzon Tel.# 8723-0401 local [email protected]

3662 and 4431

CSC Field Office - GSIS

3/F CORE Bldg., GSIS Financial Center, Pasay City
Dir. II Henry B. Pelino el.# 7976-4900 local [email protected]
3482

Presidential Complaints
Contact Center ng Bayan Anti-Red Tape Authority
Center
Hotline: 1-6565 accessible via PLDT and [email protected] [email protected]
Smart landlines nationwide [email protected] +63(2)-8736-8645
• SMS/Text Access: 0908-8816565 8478-5091 • 8478-5093 • +63(2)-8736-8603
• Email: 8478-5099 +63(2)-8736-8629
[email protected] +63(2)-8736-8621
• Website:
www.contactcenterngbayan.gov.ph
• Facebook page:
www.facebook.com/contactcenterngbayan

239
 List of Acronyms

ACR I-CARD Alien Certificate of Registration Identity Card

ACU Air Conditioning Unit
AO Action Officer
APP Annual Procurement Plan
APR Agency Procurement Request
ARVEF Agency Request for Verification/Validation of Eligibility Form
ATAF Appointment Transmittal and Action Form
BHW Barangay Health Worker
BHWE Barangay Health Worker Eligibility
BNS Barangay Nutrition Scholar
BNSE Barangay Nutrition Scholar Eligibility
BOE Barangay Official Eligibility
CCB Agent Contact Center ng Bayan Agent
CE Certification Election
CESB Career Executive Service Board
CFSS Customer Feedback and Satisfaction Survey
CMD Communications Management Division
CNA Collective Negotiation Agreement
COE Certificate of Eligibility
CoE Certification of Eligibility
COMEX Computerized Examination
COPI Correction of Personal Information
CSC Civil Service Commission
CSC CO Civil Service Commission Central Office
CSC FO Civil Service Commission Field Office
CSC RO Civil Service Commission Regional Office
CSE Career Service Examination
CSE-PPT Career Service Examination - Pen and Paper Test
CSEVS Career Service Eligibility Verification System
CSI Civil Service Institute
CSLO Commission Secretariat and Liaison Office
CTC Certified True Copy
DBAR Database of Individuals Barred from Entering Government Service
and Taking Civil Service Examinations
DF Declaration Form
DOLE-BLR Department of Labor and Employment-Bureau of Labor Relations
EAS Examinee Attendance Sheet
EDPSE Electronic Data Processing Specialist Eligibility
e-DTS Electronic Database Tracking System
e-NGAS Electronic New Government Accounting System
EO Employees' Organization
ERPO Examination, Recruitment and Placement Office
ERRF Examination Records Request Form
ESD Examination Services Division
FGD Focus Group Discussion
240
FSHGE Foreign School Honor Graduate Eligibility
GOCCs Government-Owned and Controlled Corporation
HGE Honor Graduate Eligibility
HRMO Human Resource Management Officer
HRRO Human Resource and Relations Office
ICT Information and Communication Technology
IRMO Integrated Records Management Office
LAMD Library, Archives, and Museum Division
LCR Local Civil Registrar
LGUs Local Government Units
LSD Legal Services Division
LTO Land Transportation Office
LUCs Local Universities and Colleges
LWD Local Water District
MARINA Maritime Industry Authority
MOA Memorandum of Agreement
NAPOLCOM National Police Commission
NBC National Budget Circular
NGAs National Government Agencies
NOSCA Notice of Organization, Staffing, and Compensation Action
OCA Online Competency Assessment
ODP Office Development Plan
OFAM Office for Financial and Assets Management
OFAM-BGMD Office for Financial and Assets Management – Building and
Grounds Maintenance Division
OHRMD Office for Human Resource Management and Development
OLA Office for Legal Affairs
OR Official Receipt
ORAS Online Registration, Appointment, and Scheduling System
PACD Public Assistance and Complaints Desk
PAIO Public Assistance and Information Office
PALD Public Assistance and Liaison Division
PDS Personal Data Sheet
PERC Performance Evaluation and Review Committee
PhilID Philippine Identification
PM Preventive Maintenance
PMO Postal Money Order
PPMP Project Procurement Management Plan
PR Purchase Request
PRRF Personnel Records Request Form
PSA Philippine Statistics Authority
PSED Policies and Systems Evaluation Division
PSP Picture Seat Plan
QS Qualification Standards
RACD Registration Accreditation and CNA Registration Division
RAI Report on Appointment Issued
RCAD Records Center and Archives Division
241
RE Room Examiner
RIS Requisition and Issue Slip
RP Room Proctor
RUV Request for Utility Vehicle
SALN Statements of Assets and Liabilities and Net Worth
SME Sanggunian Member Eligibility
SMEs Subject Matter Experts
SPA Special Power of Attorney
STS Scientific and Technological Specialist
STSE Scientific and Technological Specialist Eligibility
SUCs State Universities and Colleges
TARD Talent Acquisition and Retention Division
TAT Turn Around Time
TNA Talent Needs Assessment
UMID Unified Multi-Purpose ID
VPRE Veteran Preference Rating Eligibility
WDs Water Districts

242